Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
138 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield developed a crack that started at the right A Pillar center of glass and is about 18" long. There are no visible "impact" points from anything hitting the glass. There is no "star" either. I did not hear anything hit the glass. The fissure just appeared one day.
Corrective Action:
The windshield developed a crack that started at the right A Pillar center of glass and is about 18" long. There are no visible "impact" points from anything hitting the glass. There is no "star" either. I did not hear anything hit the glass. The fissure just appeared one day.
Additional Notes:
The windshield developed a crack that started at the right A Pillar center of glass and is about 18" long. There are no visible "impact" points from anything hitting the glass. There is no "star" either. I did not hear anything hit the glass. The fissure just appeared one day.
Mfg Campaign: 11462968
Recall Date: May 1, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery discharged to the point where I was unable to start the car. I had been driving all day and was waiting for my wife for half an hour with the radio on. This left us stranded about 15 miles from home. I had to call to have someone take my wife home while I waited for a tow truck. My battery also discharged to the point where I couldn't start my car after the car sat overnight. I needed to take my son to a doctor's appointment, and I had to cancel the appointment. And no, I didn't leave the lights on or a door open.
Corrective Action:
The battery discharged to the point where I was unable to start the car. I had been driving all day and was waiting for my wife for half an hour with the radio on. This left us stranded about 15 miles from home. I had to call to have someone take my wife home while I waited for a tow truck. My battery also discharged to the point where I couldn't start my car after the car sat overnight. I needed to take my son to a doctor's appointment, and I had to cancel the appointment. And no, I didn't leave the lights on or a door open.
Additional Notes:
The battery discharged to the point where I was unable to start the car. I had been driving all day and was waiting for my wife for half an hour with the radio on. This left us stranded about 15 miles from home. I had to call to have someone take my wife home while I waited for a tow truck. My battery also discharged to the point where I couldn't start my car after the car sat overnight. I needed to take my son to a doctor's appointment, and I had to cancel the appointment. And no, I didn't leave the lights on or a door open.
Mfg Campaign: 11462088
Recall Date: Apr 25, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
For the second time in 2 months my windshield spontaneously cracked while the car was parked.
Corrective Action:
For the second time in 2 months my windshield spontaneously cracked while the car was parked.
Additional Notes:
For the second time in 2 months my windshield spontaneously cracked while the car was parked.
Mfg Campaign: 11462139
Recall Date: Apr 25, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cracked Right passenger side WINDSHIELD. Crack begins at windshield right passenger side bottom and is moving upward and towards drivers side of windshield. Crack is presently about 8" on length and spreading. Vehicle is not driven often. Vehicle has NOT hit any potholes, bumps, curbs. NO pebbles, stones, objects have hit windshield via roadway, other travelling vehicles whatsoever. No ice storms, hail. Crack is causing a dangerous visibility and a heavy cost to repair.
Corrective Action:
Cracked Right passenger side WINDSHIELD. Crack begins at windshield right passenger side bottom and is moving upward and towards drivers side of windshield. Crack is presently about 8" on length and spreading. Vehicle is not driven often. Vehicle has NOT hit any potholes, bumps, curbs. NO pebbles, stones, objects have hit windshield via roadway, other travelling vehicles whatsoever. No ice storms, hail. Crack is causing a dangerous visibility and a heavy cost to repair.
Additional Notes:
Cracked Right passenger side WINDSHIELD. Crack begins at windshield right passenger side bottom and is moving upward and towards drivers side of windshield. Crack is presently about 8" on length and spreading. Vehicle is not driven often. Vehicle has NOT hit any potholes, bumps, curbs. NO pebbles, stones, objects have hit windshield via roadway, other travelling vehicles whatsoever. No ice storms, hail. Crack is causing a dangerous visibility and a heavy cost to repair.
Mfg Campaign: 11461978
Recall Date: Apr 24, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Since last October when a software update was performed on the vehicle I have had multiple(8-10) instances where the EyeSight system caused the emergency braking to activate when no other vehicles were nearby and a crash was not imminent. Usually it has been when entering a left hand gentle curve with a guardrail nearby, but it has also happened going straight ahead. The audible and visual alerts appear and hard braking occurs. The braking is severe enough that on rain or snow covered roads a crash might occur. The dealer inspected the vehicle and claims they found the calibration was off but the problem has occurred 3 more times since the calibration. I have contacted the dealer again but they have refused to acknowledge the problem further.
Corrective Action:
Since last October when a software update was performed on the vehicle I have had multiple(8-10) instances where the EyeSight system caused the emergency braking to activate when no other vehicles were nearby and a crash was not imminent. Usually it has been when entering a left hand gentle curve with a guardrail nearby, but it has also happened going straight ahead. The audible and visual alerts appear and hard braking occurs. The braking is severe enough that on rain or snow covered roads a crash might occur. The dealer inspected the vehicle and claims they found the calibration was off but the problem has occurred 3 more times since the calibration. I have contacted the dealer again but they have refused to acknowledge the problem further.
Additional Notes:
Since last October when a software update was performed on the vehicle I have had multiple(8-10) instances where the EyeSight system caused the emergency braking to activate when no other vehicles were nearby and a crash was not imminent. Usually it has been when entering a left hand gentle curve with a guardrail nearby, but it has also happened going straight ahead. The audible and visual alerts appear and hard braking occurs. The braking is severe enough that on rain or snow covered roads a crash might occur. The dealer inspected the vehicle and claims they found the calibration was off but the problem has occurred 3 more times since the calibration. I have contacted the dealer again but they have refused to acknowledge the problem further.
Mfg Campaign: 11461729
Recall Date: Apr 21, 2022
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact's wife owned a 2020 Subaru Legacy. The contact stated while his wife was driving approximately 3 MPH in a parking lot the vehicle suddenly accelerated and jumped the curb into woods and collided with a tree. The contact said his wife was not aware of any warning lights being illuminated. The vehicle front bumper and hood hit in the center and were both crumpled back about six inches. The contact hit the top of his head severely damaging the windshield on the passenger side and sustained minor cuts. Due to the sudden acceleration he had not been able to buckle his seat belt, additionally the airbags did not deploy. The contact was transported by ambulance to a hospital. The police were called, a report was written and the vehicle was towed to a holding lot. The vehicle was not repaired. The contact's insurance provider declared the vehicle a total loss. The manufacturer had been informed of the failure. The failure mileage was 16,200.
Corrective Action:
The contact's wife owned a 2020 Subaru Legacy. The contact stated while his wife was driving approximately 3 MPH in a parking lot the vehicle suddenly accelerated and jumped the curb into woods and collided with a tree. The contact said his wife was not aware of any warning lights being illuminated. The vehicle front bumper and hood hit in the center and were both crumpled back about six inches. The contact hit the top of his head severely damaging the windshield on the passenger side and sustained minor cuts. Due to the sudden acceleration he had not been able to buckle his seat belt, additionally the airbags did not deploy. The contact was transported by ambulance to a hospital. The police were called, a report was written and the vehicle was towed to a holding lot. The vehicle was not repaired. The contact's insurance provider declared the vehicle a total loss. The manufacturer had been informed of the failure. The failure mileage was 16,200.
Additional Notes:
The contact's wife owned a 2020 Subaru Legacy. The contact stated while his wife was driving approximately 3 MPH in a parking lot the vehicle suddenly accelerated and jumped the curb into woods and collided with a tree. The contact said his wife was not aware of any warning lights being illuminated. The vehicle front bumper and hood hit in the center and were both crumpled back about six inches. The contact hit the top of his head severely damaging the windshield on the passenger side and sustained minor cuts. Due to the sudden acceleration he had not been able to buckle his seat belt, additionally the airbags did not deploy. The contact was transported by ambulance to a hospital. The police were called, a report was written and the vehicle was towed to a holding lot. The vehicle was not repaired. The contact's insurance provider declared the vehicle a total loss. The manufacturer had been informed of the failure. The failure mileage was 16,200.
Mfg Campaign: 11460011
Recall Date: Apr 7, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front windshield cracked and there was no apparent ding from rock. Crack came from side and spread quickly. I had it replaced by Subaru and 4 months later it happened again. The crack again came from the side with no reason. Two replacements out of my own pocket. My 2020 Legacy windshield must be defective
Corrective Action:
Front windshield cracked and there was no apparent ding from rock. Crack came from side and spread quickly. I had it replaced by Subaru and 4 months later it happened again. The crack again came from the side with no reason. Two replacements out of my own pocket. My 2020 Legacy windshield must be defective
Additional Notes:
Front windshield cracked and there was no apparent ding from rock. Crack came from side and spread quickly. I had it replaced by Subaru and 4 months later it happened again. The crack again came from the side with no reason. Two replacements out of my own pocket. My 2020 Legacy windshield must be defective
Mfg Campaign: 11457460
Recall Date: Mar 19, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Legacy. The contact stated while driving approximately 25-30 MPH on a smooth residential road, the windshield started cracking. The contact stated that there was no external cause for the failure. The contact stated that the horizontal crack was located at the base of the windshield and was 7-inches long starting on the driver’s side. The contact stated that the crack was extending. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2020 Subaru Legacy. The contact stated while driving approximately 25-30 MPH on a smooth residential road, the windshield started cracking. The contact stated that there was no external cause for the failure. The contact stated that the horizontal crack was located at the base of the windshield and was 7-inches long starting on the driver’s side. The contact stated that the crack was extending. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2020 Subaru Legacy. The contact stated while driving approximately 25-30 MPH on a smooth residential road, the windshield started cracking. The contact stated that there was no external cause for the failure. The contact stated that the horizontal crack was located at the base of the windshield and was 7-inches long starting on the driver’s side. The contact stated that the crack was extending. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11457329
Recall Date: Mar 18, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Legacy. The contact stated that while driving approximately 15 MPH, the contact noticed a fracture at the bottom center of the windshield that was approximately 12-inches long. The contact stated that this would be the fourth fractured windshield in approximately a year and a half due to sudden fractures without impact. The contact took the vehicle to the dealer who confirmed the fracture was not caused by an impact. The windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 12,000.
Corrective Action:
The contact owns a 2020 Subaru Legacy. The contact stated that while driving approximately 15 MPH, the contact noticed a fracture at the bottom center of the windshield that was approximately 12-inches long. The contact stated that this would be the fourth fractured windshield in approximately a year and a half due to sudden fractures without impact. The contact took the vehicle to the dealer who confirmed the fracture was not caused by an impact. The windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 12,000.
Additional Notes:
The contact owns a 2020 Subaru Legacy. The contact stated that while driving approximately 15 MPH, the contact noticed a fracture at the bottom center of the windshield that was approximately 12-inches long. The contact stated that this would be the fourth fractured windshield in approximately a year and a half due to sudden fractures without impact. The contact took the vehicle to the dealer who confirmed the fracture was not caused by an impact. The windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 12,000.
Mfg Campaign: 11454025
Recall Date: Feb 25, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At a stop, the vehicle shut off, which required a jump start. The vehicle is fairly new, so a discharged battery shouldnt have been an issue.
Corrective Action:
At a stop, the vehicle shut off, which required a jump start. The vehicle is fairly new, so a discharged battery shouldnt have been an issue.
Additional Notes:
At a stop, the vehicle shut off, which required a jump start. The vehicle is fairly new, so a discharged battery shouldnt have been an issue.
Mfg Campaign: 11451609
Recall Date: Feb 11, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Legacy. The contact stated that upon entering the vehicle, he discovered a vertical crack had formed on the lower center section of the windshield without incident. The contact stated that the crack then spread horizontally and was obstructed his vision while driving. The contact took the vehicle to a dealer where the windshield was inspected and pictures were taken; the contact was informed that the pictures would be sent to the manufacturer for final approval for repair. The contact had not yet received a response from the dealer. The manufacturer was not notified by the contact about the failure. The vehicle was not repaired. The failure mileage was approximately 27,000.
Corrective Action:
The contact owns a 2020 Subaru Legacy. The contact stated that upon entering the vehicle, he discovered a vertical crack had formed on the lower center section of the windshield without incident. The contact stated that the crack then spread horizontally and was obstructed his vision while driving. The contact took the vehicle to a dealer where the windshield was inspected and pictures were taken; the contact was informed that the pictures would be sent to the manufacturer for final approval for repair. The contact had not yet received a response from the dealer. The manufacturer was not notified by the contact about the failure. The vehicle was not repaired. The failure mileage was approximately 27,000.
Additional Notes:
The contact owns a 2020 Subaru Legacy. The contact stated that upon entering the vehicle, he discovered a vertical crack had formed on the lower center section of the windshield without incident. The contact stated that the crack then spread horizontally and was obstructed his vision while driving. The contact took the vehicle to a dealer where the windshield was inspected and pictures were taken; the contact was informed that the pictures would be sent to the manufacturer for final approval for repair. The contact had not yet received a response from the dealer. The manufacturer was not notified by the contact about the failure. The vehicle was not repaired. The failure mileage was approximately 27,000.
Mfg Campaign: 11451317
Recall Date: Feb 10, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In a class action lawsuit filed against Subaru of America, it is alleged that several models have defective Controller Area Network (CAN) modules that cause premature battery drainage. New Jersey Judge [XXX] arbitrarily dismissed two models, Forester and Legacy, from the lawsuit even though they have the same problem because none of the plaintiffs owned either of those model vehicles. I own a 2020 Legacy that has stranded me and my wife on two separate occasions due to a low battery. Once the car died in the middle of a major intersection when I stopped to allow oncoming traffic to pass and the auto start/stop turned the car off. When I attempted to restart the car the battery was dead. This left me in a very unsafe condition. I had to exit my car, dodge traffic and physically move my car from the middle of the intersection. I have had my car inspected by a Subaru Service Dept. and told nothing is wrong. I want Subaru to fix their mistake. What is my recourse? Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
In a class action lawsuit filed against Subaru of America, it is alleged that several models have defective Controller Area Network (CAN) modules that cause premature battery drainage. New Jersey Judge [XXX] arbitrarily dismissed two models, Forester and Legacy, from the lawsuit even though they have the same problem because none of the plaintiffs owned either of those model vehicles. I own a 2020 Legacy that has stranded me and my wife on two separate occasions due to a low battery. Once the car died in the middle of a major intersection when I stopped to allow oncoming traffic to pass and the auto start/stop turned the car off. When I attempted to restart the car the battery was dead. This left me in a very unsafe condition. I had to exit my car, dodge traffic and physically move my car from the middle of the intersection. I have had my car inspected by a Subaru Service Dept. and told nothing is wrong. I want Subaru to fix their mistake. What is my recourse? Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
In a class action lawsuit filed against Subaru of America, it is alleged that several models have defective Controller Area Network (CAN) modules that cause premature battery drainage. New Jersey Judge [XXX] arbitrarily dismissed two models, Forester and Legacy, from the lawsuit even though they have the same problem because none of the plaintiffs owned either of those model vehicles. I own a 2020 Legacy that has stranded me and my wife on two separate occasions due to a low battery. Once the car died in the middle of a major intersection when I stopped to allow oncoming traffic to pass and the auto start/stop turned the car off. When I attempted to restart the car the battery was dead. This left me in a very unsafe condition. I had to exit my car, dodge traffic and physically move my car from the middle of the intersection. I have had my car inspected by a Subaru Service Dept. and told nothing is wrong. I want Subaru to fix their mistake. What is my recourse? Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11449672
Recall Date: Feb 1, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My front windshield has cracked 2 times within the last year. The first time my wife was driving and thought she heard something hit the windshield but wasn’t sure. It created a crack across the whole windshield and Subaru replaced it free of charge. Last week I’m driving 01/20/2022 and I do see a very small object hit the windshield and creates a crack again. I spoke with the service advisor and does mention their windshields are made a little thinner and could see that being an issue. I haven’t spoke with the Manager yet but I am going to give him a call and see if I could get it replaced again. I have been driving for 23 years and have not had a windshield crack on me once. Also after the second crack I did some research and realized they have been having issues with the windshields since 2015 on various models.
Corrective Action:
My front windshield has cracked 2 times within the last year. The first time my wife was driving and thought she heard something hit the windshield but wasn’t sure. It created a crack across the whole windshield and Subaru replaced it free of charge. Last week I’m driving 01/20/2022 and I do see a very small object hit the windshield and creates a crack again. I spoke with the service advisor and does mention their windshields are made a little thinner and could see that being an issue. I haven’t spoke with the Manager yet but I am going to give him a call and see if I could get it replaced again. I have been driving for 23 years and have not had a windshield crack on me once. Also after the second crack I did some research and realized they have been having issues with the windshields since 2015 on various models.
Additional Notes:
My front windshield has cracked 2 times within the last year. The first time my wife was driving and thought she heard something hit the windshield but wasn’t sure. It created a crack across the whole windshield and Subaru replaced it free of charge. Last week I’m driving 01/20/2022 and I do see a very small object hit the windshield and creates a crack again. I spoke with the service advisor and does mention their windshields are made a little thinner and could see that being an issue. I haven’t spoke with the Manager yet but I am going to give him a call and see if I could get it replaced again. I have been driving for 23 years and have not had a windshield crack on me once. Also after the second crack I did some research and realized they have been having issues with the windshields since 2015 on various models.
Mfg Campaign: 11449503
Recall Date: Jan 31, 2022
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake pedal of my Subaru Legacy 2020 stopped working suddenly. It kind of gets stuck. It happened to me twice and that is why I am reporting it now. Luckily it happened when I was starting the car not while driving on the road. But I am a little afraid to drive the car on roads now thinking that brake may get stuck again.
Corrective Action:
Brake pedal of my Subaru Legacy 2020 stopped working suddenly. It kind of gets stuck. It happened to me twice and that is why I am reporting it now. Luckily it happened when I was starting the car not while driving on the road. But I am a little afraid to drive the car on roads now thinking that brake may get stuck again.
Additional Notes:
Brake pedal of my Subaru Legacy 2020 stopped working suddenly. It kind of gets stuck. It happened to me twice and that is why I am reporting it now. Luckily it happened when I was starting the car not while driving on the road. But I am a little afraid to drive the car on roads now thinking that brake may get stuck again.
Mfg Campaign: 11446728
Recall Date: Jan 8, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A very small chip in the windshield has now turned into a large crack. The chip is 1-2mm in depth. I have never seen such a small chip turn into a crack like this.
Corrective Action:
A very small chip in the windshield has now turned into a large crack. The chip is 1-2mm in depth. I have never seen such a small chip turn into a crack like this.
Additional Notes:
A very small chip in the windshield has now turned into a large crack. The chip is 1-2mm in depth. I have never seen such a small chip turn into a crack like this.
Mfg Campaign: 11446323
Recall Date: Jan 5, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Corrective Action:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Additional Notes:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Mfg Campaign: 11442179
Recall Date: Nov 30, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Corrective Action:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Additional Notes:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Mfg Campaign: 11442179
Recall Date: Nov 30, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Corrective Action:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Additional Notes:
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back online but this is a major safety issue because you loose systems that help with safety. The dealership said it's a known software issue and there's nothing they can do until an update is available. I called Subaru USA customer support in September and they said an update would be available by the end of October and nothing was released. I called in early November and they said they were still working on it but had no release date.
Mfg Campaign: 11442179
Recall Date: Nov 30, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This is in regard to the thin and fragile windshield subaru has decided to put into their vehicles of which there are already several civilian class action lawsuits which should have already warranted an investigation into the glass. In my particular case, the windshield is so soft whenever the slightest rock hits it, big chips come out of it. The vehicle has 5,100 miles on it and has a windshield that is worse than my 2007 subaru with 95,000 miles. Yesterday a small pebble struck the lower right corner of my windshield initially putting a chip that then cracked sitting in the garage overnight. In all my years I have had other strikes happen such as a huge rock falling off of a gravel truck (I have this on dash cam video) striking my windshield with minimal damage. Anything that touches this new 2020 subaru windshield results in a chip and or a crack compromising the rigidity of the structure, impairing visibility, and thus jeopardizing the safety of the driver. I do not feel safe driving this vehicle as I feel if a large enough rock would ever strike the windshield that it would result in catastrophic failure.
Corrective Action:
This is in regard to the thin and fragile windshield subaru has decided to put into their vehicles of which there are already several civilian class action lawsuits which should have already warranted an investigation into the glass. In my particular case, the windshield is so soft whenever the slightest rock hits it, big chips come out of it. The vehicle has 5,100 miles on it and has a windshield that is worse than my 2007 subaru with 95,000 miles. Yesterday a small pebble struck the lower right corner of my windshield initially putting a chip that then cracked sitting in the garage overnight. In all my years I have had other strikes happen such as a huge rock falling off of a gravel truck (I have this on dash cam video) striking my windshield with minimal damage. Anything that touches this new 2020 subaru windshield results in a chip and or a crack compromising the rigidity of the structure, impairing visibility, and thus jeopardizing the safety of the driver. I do not feel safe driving this vehicle as I feel if a large enough rock would ever strike the windshield that it would result in catastrophic failure.
Additional Notes:
This is in regard to the thin and fragile windshield subaru has decided to put into their vehicles of which there are already several civilian class action lawsuits which should have already warranted an investigation into the glass. In my particular case, the windshield is so soft whenever the slightest rock hits it, big chips come out of it. The vehicle has 5,100 miles on it and has a windshield that is worse than my 2007 subaru with 95,000 miles. Yesterday a small pebble struck the lower right corner of my windshield initially putting a chip that then cracked sitting in the garage overnight. In all my years I have had other strikes happen such as a huge rock falling off of a gravel truck (I have this on dash cam video) striking my windshield with minimal damage. Anything that touches this new 2020 subaru windshield results in a chip and or a crack compromising the rigidity of the structure, impairing visibility, and thus jeopardizing the safety of the driver. I do not feel safe driving this vehicle as I feel if a large enough rock would ever strike the windshield that it would result in catastrophic failure.
Mfg Campaign: 11441840
Recall Date: Nov 28, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I purchased a 2020 Subaru Legacy Sport in March of 2020. On August 25th 2020, while on the freeway a small rock chipped the upper passenger side of the windshield. By the next morning it turned into a crack which spanned almost half of the windshield directly in front of the Eyesight cameras. Once the glass was replaced with an OEM windshield, I noticed the new glass appeared to have defects. During peak glare times, the windshield appeared "pitted" as if it had been sand-blasted and was nearly impossible to see out of. I had a professional technician inspect the windshield and a new one was ordered and installed. This took months to be resolved. Next was on July 15th 2021, a small rock caused a bullseye chip in my windshield too large to be fixed. Another OEM windshield was installed. On October 21st 2021 another small rock hit the windshield on the freeway and caused a chip immediately. Within a minute the glass made a loud cracking sound and a crack over a foot long instantly appeared. In 1 year 8 months, I've had the windshield replaced 4 times. The glass is brittle and/or defective. It's dangerous and costly and needs to be addressed.
Corrective Action:
I purchased a 2020 Subaru Legacy Sport in March of 2020. On August 25th 2020, while on the freeway a small rock chipped the upper passenger side of the windshield. By the next morning it turned into a crack which spanned almost half of the windshield directly in front of the Eyesight cameras. Once the glass was replaced with an OEM windshield, I noticed the new glass appeared to have defects. During peak glare times, the windshield appeared "pitted" as if it had been sand-blasted and was nearly impossible to see out of. I had a professional technician inspect the windshield and a new one was ordered and installed. This took months to be resolved. Next was on July 15th 2021, a small rock caused a bullseye chip in my windshield too large to be fixed. Another OEM windshield was installed. On October 21st 2021 another small rock hit the windshield on the freeway and caused a chip immediately. Within a minute the glass made a loud cracking sound and a crack over a foot long instantly appeared. In 1 year 8 months, I've had the windshield replaced 4 times. The glass is brittle and/or defective. It's dangerous and costly and needs to be addressed.
Additional Notes:
I purchased a 2020 Subaru Legacy Sport in March of 2020. On August 25th 2020, while on the freeway a small rock chipped the upper passenger side of the windshield. By the next morning it turned into a crack which spanned almost half of the windshield directly in front of the Eyesight cameras. Once the glass was replaced with an OEM windshield, I noticed the new glass appeared to have defects. During peak glare times, the windshield appeared "pitted" as if it had been sand-blasted and was nearly impossible to see out of. I had a professional technician inspect the windshield and a new one was ordered and installed. This took months to be resolved. Next was on July 15th 2021, a small rock caused a bullseye chip in my windshield too large to be fixed. Another OEM windshield was installed. On October 21st 2021 another small rock hit the windshield on the freeway and caused a chip immediately. Within a minute the glass made a loud cracking sound and a crack over a foot long instantly appeared. In 1 year 8 months, I've had the windshield replaced 4 times. The glass is brittle and/or defective. It's dangerous and costly and needs to be addressed.
Mfg Campaign: 11438983
Recall Date: Nov 1, 2021
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Valencia, CA • 36 yrs
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