Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The eyesight system not functioning and at this point has not been repaired and is available for inspection. Warning notices were intermittent with warning sound’s coming on each time. Eventually the warnings came on nearly all the time. I was alone in the dark and very nervous. no other injury Yes the vehicle was taken to dealer, also I took photos as it continued to intermittently occur. Yes there were warning notices that alerted me. Note: dealer states non OEM windshield is cause , however windshield has been in vehicle fo nearly 2.5 years with no issue. Other electrical issue has occurred since eyesight issue.
Corrective Action:
The eyesight system not functioning and at this point has not been repaired and is available for inspection. Warning notices were intermittent with warning sound’s coming on each time. Eventually the warnings came on nearly all the time. I was alone in the dark and very nervous. no other injury Yes the vehicle was taken to dealer, also I took photos as it continued to intermittently occur. Yes there were warning notices that alerted me. Note: dealer states non OEM windshield is cause , however windshield has been in vehicle fo nearly 2.5 years with no issue. Other electrical issue has occurred since eyesight issue.
Additional Notes:
The eyesight system not functioning and at this point has not been repaired and is available for inspection. Warning notices were intermittent with warning sound’s coming on each time. Eventually the warnings came on nearly all the time. I was alone in the dark and very nervous. no other injury Yes the vehicle was taken to dealer, also I took photos as it continued to intermittently occur. Yes there were warning notices that alerted me. Note: dealer states non OEM windshield is cause , however windshield has been in vehicle fo nearly 2.5 years with no issue. Other electrical issue has occurred since eyesight issue.
Mfg Campaign: 11558530
Recall Date: Dec 5, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The eyesight system not functioning and at this point has not been repaired and is available for inspection. Warning notices were intermittent with warning sound’s coming on each time. Eventually the warnings came on nearly all the time. I was alone in the dark and very nervous. no other injury Yes the vehicle was taken to dealer, also I took photos as it continued to intermittently occur. Yes there were warning notices that alerted me. Note: dealer states non OEM windshield is cause , however windshield has been in vehicle fo nearly 2.5 years with no issue. Other electrical issue has occurred since eyesight issue.
Corrective Action:
The eyesight system not functioning and at this point has not been repaired and is available for inspection. Warning notices were intermittent with warning sound’s coming on each time. Eventually the warnings came on nearly all the time. I was alone in the dark and very nervous. no other injury Yes the vehicle was taken to dealer, also I took photos as it continued to intermittently occur. Yes there were warning notices that alerted me. Note: dealer states non OEM windshield is cause , however windshield has been in vehicle fo nearly 2.5 years with no issue. Other electrical issue has occurred since eyesight issue.
Additional Notes:
The eyesight system not functioning and at this point has not been repaired and is available for inspection. Warning notices were intermittent with warning sound’s coming on each time. Eventually the warnings came on nearly all the time. I was alone in the dark and very nervous. no other injury Yes the vehicle was taken to dealer, also I took photos as it continued to intermittently occur. Yes there were warning notices that alerted me. Note: dealer states non OEM windshield is cause , however windshield has been in vehicle fo nearly 2.5 years with no issue. Other electrical issue has occurred since eyesight issue.
Mfg Campaign: 11558530
Recall Date: Dec 5, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
As I was driving my car today I saw a crack suddenly appear in the windshield -- running horizontally two and half to three feet from one side to the other. It's quite a crack -- about three inches from the bottom, just above the edge of the black band. This is the third time this has happened -- although the first in this particular pattern -- and it will be the third time I have had to replace the windshield. I have always been told that it is dangerous to drive with a cracked windshield. And here in Maine it is impossible to pass the annual safety inspection with even a small crack. This is a big one. I see quite a few other Outback owners have had to deal with this issue. It would be nice if Subaru would take responsibility. But it won't.
Corrective Action:
As I was driving my car today I saw a crack suddenly appear in the windshield -- running horizontally two and half to three feet from one side to the other. It's quite a crack -- about three inches from the bottom, just above the edge of the black band. This is the third time this has happened -- although the first in this particular pattern -- and it will be the third time I have had to replace the windshield. I have always been told that it is dangerous to drive with a cracked windshield. And here in Maine it is impossible to pass the annual safety inspection with even a small crack. This is a big one. I see quite a few other Outback owners have had to deal with this issue. It would be nice if Subaru would take responsibility. But it won't.
Additional Notes:
As I was driving my car today I saw a crack suddenly appear in the windshield -- running horizontally two and half to three feet from one side to the other. It's quite a crack -- about three inches from the bottom, just above the edge of the black band. This is the third time this has happened -- although the first in this particular pattern -- and it will be the third time I have had to replace the windshield. I have always been told that it is dangerous to drive with a cracked windshield. And here in Maine it is impossible to pass the annual safety inspection with even a small crack. This is a big one. I see quite a few other Outback owners have had to deal with this issue. It would be nice if Subaru would take responsibility. But it won't.
Mfg Campaign: 11558208
Recall Date: Dec 3, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Potential Consequences:
While troubleshooting an erratic cruise control switch, my mechanic found that the clock spring switch in my steering wheel was defective. This means that my air bags are disconnected and will not deploy in case of an accident. He read this from the cars computer yet my car did not alert me. The issue with the cruise control is connected so I know the problem has been there for likely months. This failure to alert me could have resulted in a death.
Corrective Action:
While troubleshooting an erratic cruise control switch, my mechanic found that the clock spring switch in my steering wheel was defective. This means that my air bags are disconnected and will not deploy in case of an accident. He read this from the cars computer yet my car did not alert me. The issue with the cruise control is connected so I know the problem has been there for likely months. This failure to alert me could have resulted in a death.
Additional Notes:
While troubleshooting an erratic cruise control switch, my mechanic found that the clock spring switch in my steering wheel was defective. This means that my air bags are disconnected and will not deploy in case of an accident. He read this from the cars computer yet my car did not alert me. The issue with the cruise control is connected so I know the problem has been there for likely months. This failure to alert me could have resulted in a death.
Mfg Campaign: 11556525
Recall Date: Nov 22, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery goes completely dead I have gone thru three battery s I only have 18000 miles on this car and it has left me on the road more than once with dead battery.... the dealer has said nothing wrong OMG....I EVEN bought a $300 battery....and subaru will not fix this known problem I see on the internet that I am not alone with this problem. I am afraid this car will go dead while I am driving and cause a safety issue DO SOMETHING PLEASE..I see there is a class action lawsuit but have not received any notices and now all the time to respond has expired ....REALLY.. PLEASE HELP..this car was not cheap it was over $34,000...and subaru just lies and goes around the problem..
Corrective Action:
The battery goes completely dead I have gone thru three battery s I only have 18000 miles on this car and it has left me on the road more than once with dead battery.... the dealer has said nothing wrong OMG....I EVEN bought a $300 battery....and subaru will not fix this known problem I see on the internet that I am not alone with this problem. I am afraid this car will go dead while I am driving and cause a safety issue DO SOMETHING PLEASE..I see there is a class action lawsuit but have not received any notices and now all the time to respond has expired ....REALLY.. PLEASE HELP..this car was not cheap it was over $34,000...and subaru just lies and goes around the problem..
Additional Notes:
The battery goes completely dead I have gone thru three battery s I only have 18000 miles on this car and it has left me on the road more than once with dead battery.... the dealer has said nothing wrong OMG....I EVEN bought a $300 battery....and subaru will not fix this known problem I see on the internet that I am not alone with this problem. I am afraid this car will go dead while I am driving and cause a safety issue DO SOMETHING PLEASE..I see there is a class action lawsuit but have not received any notices and now all the time to respond has expired ....REALLY.. PLEASE HELP..this car was not cheap it was over $34,000...and subaru just lies and goes around the problem..
Mfg Campaign: 11556210
Recall Date: Nov 21, 2023
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
Mfg Campaign: 11553851
Recall Date: Nov 6, 2023
Subaru Of America, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated that while driving at approximately 25 MPH, the front wheel turned at a 45-degree angle. The contact was able to pull over. There were no warning lights illuminated. The contact who is an independent mechanic installed Monroe strut and coil system part number 173112 on the driver side front, the top nut fractured after two weeks. The contact repaired the vehicle. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
Mfg Campaign: 11553851
Recall Date: Nov 6, 2023
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My 2017 Subaru outback has moisture forming inside the passenger side headlight. Temperature does not appear to be a cause. The concern is freezing and light distortion affecting the night time auto headlight dimmer. There are no apparent cracks and front end has not been in any collision. Issue was noticed at least two months ago. Dealer is talking to manufacturer.
Corrective Action:
My 2017 Subaru outback has moisture forming inside the passenger side headlight. Temperature does not appear to be a cause. The concern is freezing and light distortion affecting the night time auto headlight dimmer. There are no apparent cracks and front end has not been in any collision. Issue was noticed at least two months ago. Dealer is talking to manufacturer.
Additional Notes:
My 2017 Subaru outback has moisture forming inside the passenger side headlight. Temperature does not appear to be a cause. The concern is freezing and light distortion affecting the night time auto headlight dimmer. There are no apparent cracks and front end has not been in any collision. Issue was noticed at least two months ago. Dealer is talking to manufacturer.
Mfg Campaign: 11553047
Recall Date: Nov 1, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was in a parking lot. I stopped in order to pull into a spot. The vehicle suddenly accelerated and jumped forward. I pushed hard on the brake and put car into neutral. This could have resulted in a crash. Don't understand how this could occur. My foot was not on the gas pedal.
Corrective Action:
I was in a parking lot. I stopped in order to pull into a spot. The vehicle suddenly accelerated and jumped forward. I pushed hard on the brake and put car into neutral. This could have resulted in a crash. Don't understand how this could occur. My foot was not on the gas pedal.
Additional Notes:
I was in a parking lot. I stopped in order to pull into a spot. The vehicle suddenly accelerated and jumped forward. I pushed hard on the brake and put car into neutral. This could have resulted in a crash. Don't understand how this could occur. My foot was not on the gas pedal.
Mfg Campaign: 11550204
Recall Date: Oct 16, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
failure of battery within 24 months of last replacement, average battery life for this car is 24 months. Dealer claims that there is no maintenance bulletin related to premature battery failure. have found the following Subaru mc-10117535-9999 service bulletin but have no history of dealer utilizing this to resolve problem. Cannot leave car unattended for more than 3 days without having to jump start car in order to use.
Corrective Action:
failure of battery within 24 months of last replacement, average battery life for this car is 24 months. Dealer claims that there is no maintenance bulletin related to premature battery failure. have found the following Subaru mc-10117535-9999 service bulletin but have no history of dealer utilizing this to resolve problem. Cannot leave car unattended for more than 3 days without having to jump start car in order to use.
Additional Notes:
failure of battery within 24 months of last replacement, average battery life for this car is 24 months. Dealer claims that there is no maintenance bulletin related to premature battery failure. have found the following Subaru mc-10117535-9999 service bulletin but have no history of dealer utilizing this to resolve problem. Cannot leave car unattended for more than 3 days without having to jump start car in order to use.
Mfg Campaign: 11549991
Recall Date: Oct 14, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle lost engine power twice while on the road between 8/12/23 and ~9/25/23. Took to Subaru Santa Monica service on 9/26, left it overnight, and was unable to replicate the problem. I cleaned the K&N drop in filter after 8/12 incident since I haven't cleaned it in a while. Subaru Santa Monica service said that there's oil contamination from the filter into throttle body and I need cleaning and new air box. I don't think that's the problem and this is a major safety issue. Although I have a 7 year warranty that's still active, I paid $219 for diagnostic. Not covered under warranty because can't replicate issue. My plan is to sell this car as it's a personal and public safety danger. Don't have time to keep going to the dealer and paying out of pocket.
Corrective Action:
Vehicle lost engine power twice while on the road between 8/12/23 and ~9/25/23. Took to Subaru Santa Monica service on 9/26, left it overnight, and was unable to replicate the problem. I cleaned the K&N drop in filter after 8/12 incident since I haven't cleaned it in a while. Subaru Santa Monica service said that there's oil contamination from the filter into throttle body and I need cleaning and new air box. I don't think that's the problem and this is a major safety issue. Although I have a 7 year warranty that's still active, I paid $219 for diagnostic. Not covered under warranty because can't replicate issue. My plan is to sell this car as it's a personal and public safety danger. Don't have time to keep going to the dealer and paying out of pocket.
Additional Notes:
Vehicle lost engine power twice while on the road between 8/12/23 and ~9/25/23. Took to Subaru Santa Monica service on 9/26, left it overnight, and was unable to replicate the problem. I cleaned the K&N drop in filter after 8/12 incident since I haven't cleaned it in a while. Subaru Santa Monica service said that there's oil contamination from the filter into throttle body and I need cleaning and new air box. I don't think that's the problem and this is a major safety issue. Although I have a 7 year warranty that's still active, I paid $219 for diagnostic. Not covered under warranty because can't replicate issue. My plan is to sell this car as it's a personal and public safety danger. Don't have time to keep going to the dealer and paying out of pocket.
Mfg Campaign: 11547716
Recall Date: Oct 2, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle lost engine power twice while on the road between 8/12/23 and ~9/25/23. Took to Subaru Santa Monica service on 9/26, left it overnight, and was unable to replicate the problem. I cleaned the K&N drop in filter after 8/12 incident since I haven't cleaned it in a while. Subaru Santa Monica service said that there's oil contamination from the filter into throttle body and I need cleaning and new air box. I don't think that's the problem and this is a major safety issue. Although I have a 7 year warranty that's still active, I paid $219 for diagnostic. Not covered under warranty because can't replicate issue. My plan is to sell this car as it's a personal and public safety danger. Don't have time to keep going to the dealer and paying out of pocket.
Corrective Action:
Vehicle lost engine power twice while on the road between 8/12/23 and ~9/25/23. Took to Subaru Santa Monica service on 9/26, left it overnight, and was unable to replicate the problem. I cleaned the K&N drop in filter after 8/12 incident since I haven't cleaned it in a while. Subaru Santa Monica service said that there's oil contamination from the filter into throttle body and I need cleaning and new air box. I don't think that's the problem and this is a major safety issue. Although I have a 7 year warranty that's still active, I paid $219 for diagnostic. Not covered under warranty because can't replicate issue. My plan is to sell this car as it's a personal and public safety danger. Don't have time to keep going to the dealer and paying out of pocket.
Additional Notes:
Vehicle lost engine power twice while on the road between 8/12/23 and ~9/25/23. Took to Subaru Santa Monica service on 9/26, left it overnight, and was unable to replicate the problem. I cleaned the K&N drop in filter after 8/12 incident since I haven't cleaned it in a while. Subaru Santa Monica service said that there's oil contamination from the filter into throttle body and I need cleaning and new air box. I don't think that's the problem and this is a major safety issue. Although I have a 7 year warranty that's still active, I paid $219 for diagnostic. Not covered under warranty because can't replicate issue. My plan is to sell this car as it's a personal and public safety danger. Don't have time to keep going to the dealer and paying out of pocket.
Mfg Campaign: 11547716
Recall Date: Oct 2, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2017 outback having problem removing the key from the ignition when turned off and in PARK. They changed the key cylinder and this didn't resolve the issue. When I went to pick up the car after the cylinder change the technician tried to show me that the problem was resolved and the KEY WAS STUCK. $648 spent with no resolution. There is a known warranty problem with the park switch BUT they cannot replace the switch unless the technician is able to have the diagnostics connected to the car while the problem occurs. With an intermittent problem, this is very unlikely. Dealer wants me to take car home but I want the problem resolved, cannot just leave the car in ACC when unable to remove key. They will periodically check the car with car jockeys and let me know when they find problem. I have their loaner vehicle.
Corrective Action:
My 2017 outback having problem removing the key from the ignition when turned off and in PARK. They changed the key cylinder and this didn't resolve the issue. When I went to pick up the car after the cylinder change the technician tried to show me that the problem was resolved and the KEY WAS STUCK. $648 spent with no resolution. There is a known warranty problem with the park switch BUT they cannot replace the switch unless the technician is able to have the diagnostics connected to the car while the problem occurs. With an intermittent problem, this is very unlikely. Dealer wants me to take car home but I want the problem resolved, cannot just leave the car in ACC when unable to remove key. They will periodically check the car with car jockeys and let me know when they find problem. I have their loaner vehicle.
Additional Notes:
My 2017 outback having problem removing the key from the ignition when turned off and in PARK. They changed the key cylinder and this didn't resolve the issue. When I went to pick up the car after the cylinder change the technician tried to show me that the problem was resolved and the KEY WAS STUCK. $648 spent with no resolution. There is a known warranty problem with the park switch BUT they cannot replace the switch unless the technician is able to have the diagnostics connected to the car while the problem occurs. With an intermittent problem, this is very unlikely. Dealer wants me to take car home but I want the problem resolved, cannot just leave the car in ACC when unable to remove key. They will periodically check the car with car jockeys and let me know when they find problem. I have their loaner vehicle.
Mfg Campaign: 11545958
Recall Date: Sep 22, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle battery needed to be charged over 27 times because it is stone dead. Was told over a year ago vehicle needed a DCM module but there were non a viable..As of 9/5/2023 this module is still unavailable vehicle has only 8,800 miles. Cannot drive vehicle anywhere and be assured it will start and get you back home.Dealership have replaced battery 3 times. This vehicle needs to be recalled.
Corrective Action:
Vehicle battery needed to be charged over 27 times because it is stone dead. Was told over a year ago vehicle needed a DCM module but there were non a viable..As of 9/5/2023 this module is still unavailable vehicle has only 8,800 miles. Cannot drive vehicle anywhere and be assured it will start and get you back home.Dealership have replaced battery 3 times. This vehicle needs to be recalled.
Additional Notes:
Vehicle battery needed to be charged over 27 times because it is stone dead. Was told over a year ago vehicle needed a DCM module but there were non a viable..As of 9/5/2023 this module is still unavailable vehicle has only 8,800 miles. Cannot drive vehicle anywhere and be assured it will start and get you back home.Dealership have replaced battery 3 times. This vehicle needs to be recalled.
Mfg Campaign: 11542860
Recall Date: Sep 6, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield has cracked multiple times. I replaced in with the OEM Subaru glass before learning it is a known problem, initially on 2015-16 models but now 2017 to 2020. Subaru insists on recalibration of the ADAS system which has been done, at my expense. I was informed the aftermarket W/S has a slightly thicker W/S glass with a lifetime guarantee. If the W/S is critical in rollover, and air bag deployments, this known defect should be taken seriously.
Corrective Action:
The windshield has cracked multiple times. I replaced in with the OEM Subaru glass before learning it is a known problem, initially on 2015-16 models but now 2017 to 2020. Subaru insists on recalibration of the ADAS system which has been done, at my expense. I was informed the aftermarket W/S has a slightly thicker W/S glass with a lifetime guarantee. If the W/S is critical in rollover, and air bag deployments, this known defect should be taken seriously.
Additional Notes:
The windshield has cracked multiple times. I replaced in with the OEM Subaru glass before learning it is a known problem, initially on 2015-16 models but now 2017 to 2020. Subaru insists on recalibration of the ADAS system which has been done, at my expense. I was informed the aftermarket W/S has a slightly thicker W/S glass with a lifetime guarantee. If the W/S is critical in rollover, and air bag deployments, this known defect should be taken seriously.
Mfg Campaign: 11541421
Recall Date: Aug 29, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The automatic back hatch came down with out pushing button or key fob. The fob was in the ignition and nobody was around to push the button to make it go down. It caused damage to my spine and gave me a concussion. Capitol Subaru of Salem Oregon said it was a Glitch that happens sometimes when wires get crossed. After they inspected. Plus changed information on our documents without our knowledge. It did go to Subaru for almost a month the said they found nothing in the EDR report. So they feel I do not need to see it.
Corrective Action:
The automatic back hatch came down with out pushing button or key fob. The fob was in the ignition and nobody was around to push the button to make it go down. It caused damage to my spine and gave me a concussion. Capitol Subaru of Salem Oregon said it was a Glitch that happens sometimes when wires get crossed. After they inspected. Plus changed information on our documents without our knowledge. It did go to Subaru for almost a month the said they found nothing in the EDR report. So they feel I do not need to see it.
Additional Notes:
The automatic back hatch came down with out pushing button or key fob. The fob was in the ignition and nobody was around to push the button to make it go down. It caused damage to my spine and gave me a concussion. Capitol Subaru of Salem Oregon said it was a Glitch that happens sometimes when wires get crossed. After they inspected. Plus changed information on our documents without our knowledge. It did go to Subaru for almost a month the said they found nothing in the EDR report. So they feel I do not need to see it.
Mfg Campaign: 11540184
Recall Date: Aug 22, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The automatic back hatch came down with out pushing button or key fob. The fob was in the ignition and nobody was around to push the button to make it go down. It caused damage to my spine and gave me a concussion. Capitol Subaru of Salem Oregon said it was a Glitch that happens sometimes when wires get crossed. After they inspected. Plus changed information on our documents without our knowledge. It did go to Subaru for almost a month the said they found nothing in the EDR report. So they feel I do not need to see it.
Corrective Action:
The automatic back hatch came down with out pushing button or key fob. The fob was in the ignition and nobody was around to push the button to make it go down. It caused damage to my spine and gave me a concussion. Capitol Subaru of Salem Oregon said it was a Glitch that happens sometimes when wires get crossed. After they inspected. Plus changed information on our documents without our knowledge. It did go to Subaru for almost a month the said they found nothing in the EDR report. So they feel I do not need to see it.
Additional Notes:
The automatic back hatch came down with out pushing button or key fob. The fob was in the ignition and nobody was around to push the button to make it go down. It caused damage to my spine and gave me a concussion. Capitol Subaru of Salem Oregon said it was a Glitch that happens sometimes when wires get crossed. After they inspected. Plus changed information on our documents without our knowledge. It did go to Subaru for almost a month the said they found nothing in the EDR report. So they feel I do not need to see it.
Mfg Campaign: 11540184
Recall Date: Aug 22, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
There is a known cam carrier leak issue for this engine, and no safety recall has been issued. The motor oil leaks down to the hot exhaust creating smokes and may cause a fire.
Corrective Action:
There is a known cam carrier leak issue for this engine, and no safety recall has been issued. The motor oil leaks down to the hot exhaust creating smokes and may cause a fire.
Additional Notes:
There is a known cam carrier leak issue for this engine, and no safety recall has been issued. The motor oil leaks down to the hot exhaust creating smokes and may cause a fire.
Mfg Campaign: 11537958
Recall Date: Aug 11, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked for no reason. Started at the bottom beneath hood and continued to grow. This will be the 4th windshield replacement on this car.
Corrective Action:
Windshield cracked for no reason. Started at the bottom beneath hood and continued to grow. This will be the 4th windshield replacement on this car.
Additional Notes:
Windshield cracked for no reason. Started at the bottom beneath hood and continued to grow. This will be the 4th windshield replacement on this car.
Mfg Campaign: 11536130
Recall Date: Aug 2, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has a chronic battery drain issue. I have replaced batteries repeatedly. If the vehicle sits undriven for a few days the vehicle will not start due to dead battery. It is unsafe to have a vehicle you cannot rely on to start. There is no warning when this occurs. This is happening every where for the 5th generation Subaru Outbacks, Foresters and was subject to a class action lawsuit. Subaru's response is to install a new battery, charging the customer a 'discounted' price without fixing the cause of the battery drain.
Corrective Action:
Vehicle has a chronic battery drain issue. I have replaced batteries repeatedly. If the vehicle sits undriven for a few days the vehicle will not start due to dead battery. It is unsafe to have a vehicle you cannot rely on to start. There is no warning when this occurs. This is happening every where for the 5th generation Subaru Outbacks, Foresters and was subject to a class action lawsuit. Subaru's response is to install a new battery, charging the customer a 'discounted' price without fixing the cause of the battery drain.
Additional Notes:
Vehicle has a chronic battery drain issue. I have replaced batteries repeatedly. If the vehicle sits undriven for a few days the vehicle will not start due to dead battery. It is unsafe to have a vehicle you cannot rely on to start. There is no warning when this occurs. This is happening every where for the 5th generation Subaru Outbacks, Foresters and was subject to a class action lawsuit. Subaru's response is to install a new battery, charging the customer a 'discounted' price without fixing the cause of the battery drain.
Mfg Campaign: 11534840
Recall Date: Jul 27, 2023
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