Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery - Subaru battery failed. Purchased a new aftermarket battery that failed after 5 months. No warning. Completely dead. Taking to dealership for "diagnostic" test on March 20, 2022. This is a known issue with a class action settlement. I was told I did not qualify for reimbursement of any kind. Subaru does not have any "fix" for this problem and numerous owners of these vehicles are having battery drain problems throughout the US and Canada.
Corrective Action:
Battery - Subaru battery failed. Purchased a new aftermarket battery that failed after 5 months. No warning. Completely dead. Taking to dealership for "diagnostic" test on March 20, 2022. This is a known issue with a class action settlement. I was told I did not qualify for reimbursement of any kind. Subaru does not have any "fix" for this problem and numerous owners of these vehicles are having battery drain problems throughout the US and Canada.
Additional Notes:
Battery - Subaru battery failed. Purchased a new aftermarket battery that failed after 5 months. No warning. Completely dead. Taking to dealership for "diagnostic" test on March 20, 2022. This is a known issue with a class action settlement. I was told I did not qualify for reimbursement of any kind. Subaru does not have any "fix" for this problem and numerous owners of these vehicles are having battery drain problems throughout the US and Canada.
Mfg Campaign: 11511928
Recall Date: Mar 15, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated while driving approximately 55 MPH, the vehicle unintendedly accelerated towards a truck in front. The contact used excessive force to depress the brake pedal to stop the vehicle. The contact stated that the braking distance was extended due to the failure. Additionally, there was an abnormal thumping sound heard while the vehicle was coming to an abrupt stop. The contact pulled to the side of the road and inspected the vehicle but found no cause for the failure. After waiting momentarily, the contact proceeded to drive, and the vehicle operated as needed. The vehicle had been taken to the dealer but was not diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated while driving approximately 55 MPH, the vehicle unintendedly accelerated towards a truck in front. The contact used excessive force to depress the brake pedal to stop the vehicle. The contact stated that the braking distance was extended due to the failure. Additionally, there was an abnormal thumping sound heard while the vehicle was coming to an abrupt stop. The contact pulled to the side of the road and inspected the vehicle but found no cause for the failure. After waiting momentarily, the contact proceeded to drive, and the vehicle operated as needed. The vehicle had been taken to the dealer but was not diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated while driving approximately 55 MPH, the vehicle unintendedly accelerated towards a truck in front. The contact used excessive force to depress the brake pedal to stop the vehicle. The contact stated that the braking distance was extended due to the failure. Additionally, there was an abnormal thumping sound heard while the vehicle was coming to an abrupt stop. The contact pulled to the side of the road and inspected the vehicle but found no cause for the failure. After waiting momentarily, the contact proceeded to drive, and the vehicle operated as needed. The vehicle had been taken to the dealer but was not diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000.
Mfg Campaign: 11510935
Recall Date: Mar 9, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated while driving approximately 55 MPH, the vehicle unintendedly accelerated towards a truck in front. The contact used excessive force to depress the brake pedal to stop the vehicle. The contact stated that the braking distance was extended due to the failure. Additionally, there was an abnormal thumping sound heard while the vehicle was coming to an abrupt stop. The contact pulled to the side of the road and inspected the vehicle but found no cause for the failure. After waiting momentarily, the contact proceeded to drive, and the vehicle operated as needed. The vehicle had been taken to the dealer but was not diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated while driving approximately 55 MPH, the vehicle unintendedly accelerated towards a truck in front. The contact used excessive force to depress the brake pedal to stop the vehicle. The contact stated that the braking distance was extended due to the failure. Additionally, there was an abnormal thumping sound heard while the vehicle was coming to an abrupt stop. The contact pulled to the side of the road and inspected the vehicle but found no cause for the failure. After waiting momentarily, the contact proceeded to drive, and the vehicle operated as needed. The vehicle had been taken to the dealer but was not diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated while driving approximately 55 MPH, the vehicle unintendedly accelerated towards a truck in front. The contact used excessive force to depress the brake pedal to stop the vehicle. The contact stated that the braking distance was extended due to the failure. Additionally, there was an abnormal thumping sound heard while the vehicle was coming to an abrupt stop. The contact pulled to the side of the road and inspected the vehicle but found no cause for the failure. After waiting momentarily, the contact proceeded to drive, and the vehicle operated as needed. The vehicle had been taken to the dealer but was not diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,000.
Mfg Campaign: 11510935
Recall Date: Mar 9, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Unable to remove key from ignition when vehicle placed in ‘Park’ and vehicle easily changes to ‘Reverse’ when unable to remove key, potential safety hazard to driver and anyone standing behind vehicle. Started around 40,000 miles, repair facility thought replacing the key cylinder would fix the problem but it recurred in less than 1,000 additional miles. Subaru Forums cite many, many owners with the same issue on multiple vehicle types resulting in replacement of the shifter mechanism due to a malfunctioning ‘Park’ sensor.
Corrective Action:
Unable to remove key from ignition when vehicle placed in ‘Park’ and vehicle easily changes to ‘Reverse’ when unable to remove key, potential safety hazard to driver and anyone standing behind vehicle. Started around 40,000 miles, repair facility thought replacing the key cylinder would fix the problem but it recurred in less than 1,000 additional miles. Subaru Forums cite many, many owners with the same issue on multiple vehicle types resulting in replacement of the shifter mechanism due to a malfunctioning ‘Park’ sensor.
Additional Notes:
Unable to remove key from ignition when vehicle placed in ‘Park’ and vehicle easily changes to ‘Reverse’ when unable to remove key, potential safety hazard to driver and anyone standing behind vehicle. Started around 40,000 miles, repair facility thought replacing the key cylinder would fix the problem but it recurred in less than 1,000 additional miles. Subaru Forums cite many, many owners with the same issue on multiple vehicle types resulting in replacement of the shifter mechanism due to a malfunctioning ‘Park’ sensor.
Mfg Campaign: 11510989
Recall Date: Mar 9, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While car was in motion car just stalled. Upon reading recalls the maker of the fuel pump which produce these pumps has recalled other models. Denso and Subaru should check these other models and replace the known issue. Vehicle had to be towed for safety of myself and my son.
Corrective Action:
While car was in motion car just stalled. Upon reading recalls the maker of the fuel pump which produce these pumps has recalled other models. Denso and Subaru should check these other models and replace the known issue. Vehicle had to be towed for safety of myself and my son.
Additional Notes:
While car was in motion car just stalled. Upon reading recalls the maker of the fuel pump which produce these pumps has recalled other models. Denso and Subaru should check these other models and replace the known issue. Vehicle had to be towed for safety of myself and my son.
Mfg Campaign: 11510717
Recall Date: Mar 8, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The 2017 Subaru Outback has been slowly leaking oil and it has been determined that the cam carrier seal is defective and needs to be replaced. The vehicle has 70k miles on it and it has been brought to my attention that this a common problem among this vehicle. The service costs and replacement are very high and the car isn’t that old to be experiencing this problem yet. If it’s a common problem with Subaru then the part should be recalled and replaced at the companies expense. The vehicles warranty has expired at 60k miles and i never got an extended. Please advise.
Corrective Action:
The 2017 Subaru Outback has been slowly leaking oil and it has been determined that the cam carrier seal is defective and needs to be replaced. The vehicle has 70k miles on it and it has been brought to my attention that this a common problem among this vehicle. The service costs and replacement are very high and the car isn’t that old to be experiencing this problem yet. If it’s a common problem with Subaru then the part should be recalled and replaced at the companies expense. The vehicles warranty has expired at 60k miles and i never got an extended. Please advise.
Additional Notes:
The 2017 Subaru Outback has been slowly leaking oil and it has been determined that the cam carrier seal is defective and needs to be replaced. The vehicle has 70k miles on it and it has been brought to my attention that this a common problem among this vehicle. The service costs and replacement are very high and the car isn’t that old to be experiencing this problem yet. If it’s a common problem with Subaru then the part should be recalled and replaced at the companies expense. The vehicles warranty has expired at 60k miles and i never got an extended. Please advise.
Mfg Campaign: 11510664
Recall Date: Mar 7, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Yesterday the windshield began to spontaneously crack. This is the THIRD windshield in this vehicle to do this. All three windshields cracked starting in an area below the hood line, so stone chips are highly improbable. We bought this vehicle new. That windshield we replaced in 2018. Then we put another new windshield in in 2020. I believe, as I did when I filed a previous complaint in 2020, that there's a structural issue with the car that causes this undue stress.
Corrective Action:
Yesterday the windshield began to spontaneously crack. This is the THIRD windshield in this vehicle to do this. All three windshields cracked starting in an area below the hood line, so stone chips are highly improbable. We bought this vehicle new. That windshield we replaced in 2018. Then we put another new windshield in in 2020. I believe, as I did when I filed a previous complaint in 2020, that there's a structural issue with the car that causes this undue stress.
Additional Notes:
Yesterday the windshield began to spontaneously crack. This is the THIRD windshield in this vehicle to do this. All three windshields cracked starting in an area below the hood line, so stone chips are highly improbable. We bought this vehicle new. That windshield we replaced in 2018. Then we put another new windshield in in 2020. I believe, as I did when I filed a previous complaint in 2020, that there's a structural issue with the car that causes this undue stress.
Mfg Campaign: 11510675
Recall Date: Mar 7, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Batteries have very short lives. 3 batteries in 18 months years. They drain while vehicle is parked and not being driven for a week.
Corrective Action:
Batteries have very short lives. 3 batteries in 18 months years. They drain while vehicle is parked and not being driven for a week.
Additional Notes:
Batteries have very short lives. 3 batteries in 18 months years. They drain while vehicle is parked and not being driven for a week.
Mfg Campaign: 11510384
Recall Date: Mar 6, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Secondary hood lock lever not functioning, spring is missing.
Corrective Action:
Secondary hood lock lever not functioning, spring is missing.
Additional Notes:
Secondary hood lock lever not functioning, spring is missing.
Mfg Campaign: 11510230
Recall Date: Mar 5, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased my 2017 outback in 2018. Since owning the vehicle I have had to replace the battery 5 times in 5 years. It is about to be the 6th time as my battery is giving me problems already. I have been stranded twice because of the battery and both time were when I lived in a rural part of NV. I have brought this to the attention of Subaru in Henderson, NV and they said everything is fine. However, online there are a number of blogs and sites all with the same complaint and all say the same thing. Subaru does nothing.
Corrective Action:
I purchased my 2017 outback in 2018. Since owning the vehicle I have had to replace the battery 5 times in 5 years. It is about to be the 6th time as my battery is giving me problems already. I have been stranded twice because of the battery and both time were when I lived in a rural part of NV. I have brought this to the attention of Subaru in Henderson, NV and they said everything is fine. However, online there are a number of blogs and sites all with the same complaint and all say the same thing. Subaru does nothing.
Additional Notes:
I purchased my 2017 outback in 2018. Since owning the vehicle I have had to replace the battery 5 times in 5 years. It is about to be the 6th time as my battery is giving me problems already. I have been stranded twice because of the battery and both time were when I lived in a rural part of NV. I have brought this to the attention of Subaru in Henderson, NV and they said everything is fine. However, online there are a number of blogs and sites all with the same complaint and all say the same thing. Subaru does nothing.
Mfg Campaign: 11509172
Recall Date: Feb 26, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated while driving at various speeds, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as designed. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the local dealer would was unable to retrieve a diagnostic code. No failure was found. The manufacturer was notified of the failure and advised that the vehicle be taken to a different dealer. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated while driving at various speeds, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as designed. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the local dealer would was unable to retrieve a diagnostic code. No failure was found. The manufacturer was notified of the failure and advised that the vehicle be taken to a different dealer. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated while driving at various speeds, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as designed. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the local dealer would was unable to retrieve a diagnostic code. No failure was found. The manufacturer was notified of the failure and advised that the vehicle be taken to a different dealer. The failure mileage was 25,000.
Mfg Campaign: 11508525
Recall Date: Feb 22, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We have owned our previously owned Subaru Outback 2017 for 18 months and have replaced the battery 3 times. We are now on our 4th battery. That battery turnover seems rather excessive, doesn't it? My thoughts: 1. Phantom drain 2. Short (harness or wires cut by abrasion) 3. Programming (shut alternator off to increase mpg) 4. Faulty programming - see 3.
Corrective Action:
We have owned our previously owned Subaru Outback 2017 for 18 months and have replaced the battery 3 times. We are now on our 4th battery. That battery turnover seems rather excessive, doesn't it? My thoughts: 1. Phantom drain 2. Short (harness or wires cut by abrasion) 3. Programming (shut alternator off to increase mpg) 4. Faulty programming - see 3.
Additional Notes:
We have owned our previously owned Subaru Outback 2017 for 18 months and have replaced the battery 3 times. We are now on our 4th battery. That battery turnover seems rather excessive, doesn't it? My thoughts: 1. Phantom drain 2. Short (harness or wires cut by abrasion) 3. Programming (shut alternator off to increase mpg) 4. Faulty programming - see 3.
Mfg Campaign: 11507859
Recall Date: Feb 17, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We have owned our previously owned Subaru Outback 2017 for 18 months and have replaced the battery 3 times. We are now on our 4th battery. That battery turnover seems rather excessive, doesn't it? My thoughts: 1. Phantom drain 2. Short (harness or wires cut by abrasion) 3. Programming (shut alternator off to increase mpg) 4. Faulty programming - see 3.
Corrective Action:
We have owned our previously owned Subaru Outback 2017 for 18 months and have replaced the battery 3 times. We are now on our 4th battery. That battery turnover seems rather excessive, doesn't it? My thoughts: 1. Phantom drain 2. Short (harness or wires cut by abrasion) 3. Programming (shut alternator off to increase mpg) 4. Faulty programming - see 3.
Additional Notes:
We have owned our previously owned Subaru Outback 2017 for 18 months and have replaced the battery 3 times. We are now on our 4th battery. That battery turnover seems rather excessive, doesn't it? My thoughts: 1. Phantom drain 2. Short (harness or wires cut by abrasion) 3. Programming (shut alternator off to increase mpg) 4. Faulty programming - see 3.
Mfg Campaign: 11507859
Recall Date: Feb 17, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated that while attempting to start the vehicle, the vehicle would not start. The contact had the vehicle jump started. The contact replaced the battery, but the failure persisted. The vehicle was not diagnosed. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated that while attempting to start the vehicle, the vehicle would not start. The contact had the vehicle jump started. The contact replaced the battery, but the failure persisted. The vehicle was not diagnosed. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated that while attempting to start the vehicle, the vehicle would not start. The contact had the vehicle jump started. The contact replaced the battery, but the failure persisted. The vehicle was not diagnosed. The manufacturer was contacted and stated that there was no recall on the VIN for the failure. The failure mileage was 25,000.
Mfg Campaign: 11506291
Recall Date: Feb 8, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2017 Subaru Outback has a parasitic battery drain. The battery dies after one day of non-use. It has to be jump started. The battery is less than two years old and is the second battery since we purchased this car in 2019. Took it to a auto repair service to be checked and the technician found a parasitic draw that continually cycles between .05 mil amps to .14 mil amps. This may be the CAN system not going into sleep mode and draining the battery. This is a potentially hazardous situation and can leave me stranded in remote or dangerous locations. Subaru is well aware of this problem and yet has not addressed this problem.
Corrective Action:
My 2017 Subaru Outback has a parasitic battery drain. The battery dies after one day of non-use. It has to be jump started. The battery is less than two years old and is the second battery since we purchased this car in 2019. Took it to a auto repair service to be checked and the technician found a parasitic draw that continually cycles between .05 mil amps to .14 mil amps. This may be the CAN system not going into sleep mode and draining the battery. This is a potentially hazardous situation and can leave me stranded in remote or dangerous locations. Subaru is well aware of this problem and yet has not addressed this problem.
Additional Notes:
My 2017 Subaru Outback has a parasitic battery drain. The battery dies after one day of non-use. It has to be jump started. The battery is less than two years old and is the second battery since we purchased this car in 2019. Took it to a auto repair service to be checked and the technician found a parasitic draw that continually cycles between .05 mil amps to .14 mil amps. This may be the CAN system not going into sleep mode and draining the battery. This is a potentially hazardous situation and can leave me stranded in remote or dangerous locations. Subaru is well aware of this problem and yet has not addressed this problem.
Mfg Campaign: 11505838
Recall Date: Feb 6, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Corrective Action:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Additional Notes:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Mfg Campaign: 11505380
Recall Date: Feb 3, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Corrective Action:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Additional Notes:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Mfg Campaign: 11505380
Recall Date: Feb 3, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Corrective Action:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Additional Notes:
I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.
Mfg Campaign: 11505380
Recall Date: Feb 3, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ISSUE: Battery dies rather expectantly. Recently died in subzero temps here in Denver CO, on 1/30/2023. AAA was called, no issue with battery, rather there is a parasitic drain (0.46amps) occuring without any lights or visible signs of electrical on when the car is turned off. All signs lead to this being an issue with cars CPU draining the battery in a matter days. Becomes a major safey issue if you are stranded in cold weather as it sometimes the case here in the mountains of colorado after a day of skiing, for instance.
Corrective Action:
ISSUE: Battery dies rather expectantly. Recently died in subzero temps here in Denver CO, on 1/30/2023. AAA was called, no issue with battery, rather there is a parasitic drain (0.46amps) occuring without any lights or visible signs of electrical on when the car is turned off. All signs lead to this being an issue with cars CPU draining the battery in a matter days. Becomes a major safey issue if you are stranded in cold weather as it sometimes the case here in the mountains of colorado after a day of skiing, for instance.
Additional Notes:
ISSUE: Battery dies rather expectantly. Recently died in subzero temps here in Denver CO, on 1/30/2023. AAA was called, no issue with battery, rather there is a parasitic drain (0.46amps) occuring without any lights or visible signs of electrical on when the car is turned off. All signs lead to this being an issue with cars CPU draining the battery in a matter days. Becomes a major safey issue if you are stranded in cold weather as it sometimes the case here in the mountains of colorado after a day of skiing, for instance.
Mfg Campaign: 11504575
Recall Date: Jan 30, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Hello, I am making a complaint about my 2017 Subaru Outback's windshield. I am frustrated that my windshield has cracked for the second time in just over 2 years. In early October 2020, I purchased the vehicle as a used car. Three weeks later a small rock hit the windshield on the driver's side and a small chip became a large crack that spread across my vision over 1 ft long. I brought it to the Subaru dealership I purchased the vehicle from to have it replaced, which cost over $500.00 for parts and labor which included recalibration of the eyesight technology installed with the vehicle. I recently (January 2023) replaced my windshield wipers and as I was doing so the passenger side wiper arm slipped from my hand and struck the windshield and immediately formed a 5 inch crack. The wiper arm was about 3 to 4 inches away from the windshield when this happened. I cannot believe this happened at all. In both cases the cracks traveled well over a foot across the windshield within 2 days. My vehicle is equipped with eyesight technology and I have come to understand that the windshields on these vehicles are made thinner than usual to accommodate it. I believe this is a defect in their windshield manufacturing and/or design. I find it unacceptable the windshield is that fragile. Subaru vehicles are touted as very dependable, rugged and capable of off road use. My confidence in this notion is low and everytime something strikes the windshield I pray it doesn't crack. I will be spending over $1000.00 for new windshields in the 2 plus years I've owned this vehicle.
Corrective Action:
Hello, I am making a complaint about my 2017 Subaru Outback's windshield. I am frustrated that my windshield has cracked for the second time in just over 2 years. In early October 2020, I purchased the vehicle as a used car. Three weeks later a small rock hit the windshield on the driver's side and a small chip became a large crack that spread across my vision over 1 ft long. I brought it to the Subaru dealership I purchased the vehicle from to have it replaced, which cost over $500.00 for parts and labor which included recalibration of the eyesight technology installed with the vehicle. I recently (January 2023) replaced my windshield wipers and as I was doing so the passenger side wiper arm slipped from my hand and struck the windshield and immediately formed a 5 inch crack. The wiper arm was about 3 to 4 inches away from the windshield when this happened. I cannot believe this happened at all. In both cases the cracks traveled well over a foot across the windshield within 2 days. My vehicle is equipped with eyesight technology and I have come to understand that the windshields on these vehicles are made thinner than usual to accommodate it. I believe this is a defect in their windshield manufacturing and/or design. I find it unacceptable the windshield is that fragile. Subaru vehicles are touted as very dependable, rugged and capable of off road use. My confidence in this notion is low and everytime something strikes the windshield I pray it doesn't crack. I will be spending over $1000.00 for new windshields in the 2 plus years I've owned this vehicle.
Additional Notes:
Hello, I am making a complaint about my 2017 Subaru Outback's windshield. I am frustrated that my windshield has cracked for the second time in just over 2 years. In early October 2020, I purchased the vehicle as a used car. Three weeks later a small rock hit the windshield on the driver's side and a small chip became a large crack that spread across my vision over 1 ft long. I brought it to the Subaru dealership I purchased the vehicle from to have it replaced, which cost over $500.00 for parts and labor which included recalibration of the eyesight technology installed with the vehicle. I recently (January 2023) replaced my windshield wipers and as I was doing so the passenger side wiper arm slipped from my hand and struck the windshield and immediately formed a 5 inch crack. The wiper arm was about 3 to 4 inches away from the windshield when this happened. I cannot believe this happened at all. In both cases the cracks traveled well over a foot across the windshield within 2 days. My vehicle is equipped with eyesight technology and I have come to understand that the windshields on these vehicles are made thinner than usual to accommodate it. I believe this is a defect in their windshield manufacturing and/or design. I find it unacceptable the windshield is that fragile. Subaru vehicles are touted as very dependable, rugged and capable of off road use. My confidence in this notion is low and everytime something strikes the windshield I pray it doesn't crack. I will be spending over $1000.00 for new windshields in the 2 plus years I've owned this vehicle.
Mfg Campaign: 11504286
Recall Date: Jan 29, 2023
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