Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated that the windshield was cracked. The vehicle was not diagnosed, inspected, nor repaired. The manufacturer was contacted and notified of the failure but offered no assistance. The approximate failure mileage was 65,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated that the windshield was cracked. The vehicle was not diagnosed, inspected, nor repaired. The manufacturer was contacted and notified of the failure but offered no assistance. The approximate failure mileage was 65,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated that the windshield was cracked. The vehicle was not diagnosed, inspected, nor repaired. The manufacturer was contacted and notified of the failure but offered no assistance. The approximate failure mileage was 65,000.
Mfg Campaign: 11503979
Recall Date: Jan 27, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was pulling into a space in a parking deck, foot on brake. Just as I was shifting into Park, the car lunged forward and slammed into the guard rail. Popped the fender and did some paint damage. Thankfully no one was hurt, but frightening to think that this could have happened in an intersection.
Corrective Action:
I was pulling into a space in a parking deck, foot on brake. Just as I was shifting into Park, the car lunged forward and slammed into the guard rail. Popped the fender and did some paint damage. Thankfully no one was hurt, but frightening to think that this could have happened in an intersection.
Additional Notes:
I was pulling into a space in a parking deck, foot on brake. Just as I was shifting into Park, the car lunged forward and slammed into the guard rail. Popped the fender and did some paint damage. Thankfully no one was hurt, but frightening to think that this could have happened in an intersection.
Mfg Campaign: 11503375
Recall Date: Jan 24, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was pulling into a space in a parking deck, foot on brake. Just as I was shifting into Park, the car lunged forward and slammed into the guard rail. Popped the fender and did some paint damage. Thankfully no one was hurt, but frightening to think that this could have happened in an intersection.
Corrective Action:
I was pulling into a space in a parking deck, foot on brake. Just as I was shifting into Park, the car lunged forward and slammed into the guard rail. Popped the fender and did some paint damage. Thankfully no one was hurt, but frightening to think that this could have happened in an intersection.
Additional Notes:
I was pulling into a space in a parking deck, foot on brake. Just as I was shifting into Park, the car lunged forward and slammed into the guard rail. Popped the fender and did some paint damage. Thankfully no one was hurt, but frightening to think that this could have happened in an intersection.
Mfg Campaign: 11503375
Recall Date: Jan 24, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Retractable sun roof exploded/disintegrated while vehicle was under power on an open road . Photo of damage exceeds the maximum size for uploading. Can be transmitted by email if desired
Corrective Action:
Retractable sun roof exploded/disintegrated while vehicle was under power on an open road . Photo of damage exceeds the maximum size for uploading. Can be transmitted by email if desired
Additional Notes:
Retractable sun roof exploded/disintegrated while vehicle was under power on an open road . Photo of damage exceeds the maximum size for uploading. Can be transmitted by email if desired
Mfg Campaign: 11502645
Recall Date: Jan 19, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
On January 24th, 2022, during a regularly scheduled maintenance services appointment at a Subaru dealership, the service technician discovered that the steering rack on my 2017 Subaru Outback needed replacement. At that time, I was advised it would be unsafe/dangerous to continue to drive my vehicle, unless I immediately replaced the steering rack. Therefore, at the guidance of the Subaru dealership, namely Freehold Subaru, I gave my consent for them to proceed with replacement of the steering components, which cost $2,223.86 (plus tax). Evidence of the cost is a copy of the detailed invoice and proof of payment is available upon request. At the time when the steering components were replaced, I was not aware of the Subaru Outback recall which involved steering components, nor did the Subaru dealership bring it to my attention, perhaps because they were also not aware of this specific recall. The recall I’m referring to is described under NHTSA Campaign Number 16V292000 (dated May 11th, 2016). As I paid for the steering rack replacement out of my own pocket, on November 29th, 2022, I contacted Subaru of America to seek reimbursement because this should’ve been covered under the steering components recall mentioned above. On December 15th, 2022, I received a message from Subaru of America stating that my particular Subaru’s VIN was not included in the recall. In my mind, this may have been an unintentional oversight on the part of the Subaru dealership by not including my Subaru’s VIN in the recall, when clearly other SAME Year Make and Model as my car (2017 Subaru Outback) were included in the recall.
Corrective Action:
On January 24th, 2022, during a regularly scheduled maintenance services appointment at a Subaru dealership, the service technician discovered that the steering rack on my 2017 Subaru Outback needed replacement. At that time, I was advised it would be unsafe/dangerous to continue to drive my vehicle, unless I immediately replaced the steering rack. Therefore, at the guidance of the Subaru dealership, namely Freehold Subaru, I gave my consent for them to proceed with replacement of the steering components, which cost $2,223.86 (plus tax). Evidence of the cost is a copy of the detailed invoice and proof of payment is available upon request. At the time when the steering components were replaced, I was not aware of the Subaru Outback recall which involved steering components, nor did the Subaru dealership bring it to my attention, perhaps because they were also not aware of this specific recall. The recall I’m referring to is described under NHTSA Campaign Number 16V292000 (dated May 11th, 2016). As I paid for the steering rack replacement out of my own pocket, on November 29th, 2022, I contacted Subaru of America to seek reimbursement because this should’ve been covered under the steering components recall mentioned above. On December 15th, 2022, I received a message from Subaru of America stating that my particular Subaru’s VIN was not included in the recall. In my mind, this may have been an unintentional oversight on the part of the Subaru dealership by not including my Subaru’s VIN in the recall, when clearly other SAME Year Make and Model as my car (2017 Subaru Outback) were included in the recall.
Additional Notes:
On January 24th, 2022, during a regularly scheduled maintenance services appointment at a Subaru dealership, the service technician discovered that the steering rack on my 2017 Subaru Outback needed replacement. At that time, I was advised it would be unsafe/dangerous to continue to drive my vehicle, unless I immediately replaced the steering rack. Therefore, at the guidance of the Subaru dealership, namely Freehold Subaru, I gave my consent for them to proceed with replacement of the steering components, which cost $2,223.86 (plus tax). Evidence of the cost is a copy of the detailed invoice and proof of payment is available upon request. At the time when the steering components were replaced, I was not aware of the Subaru Outback recall which involved steering components, nor did the Subaru dealership bring it to my attention, perhaps because they were also not aware of this specific recall. The recall I’m referring to is described under NHTSA Campaign Number 16V292000 (dated May 11th, 2016). As I paid for the steering rack replacement out of my own pocket, on November 29th, 2022, I contacted Subaru of America to seek reimbursement because this should’ve been covered under the steering components recall mentioned above. On December 15th, 2022, I received a message from Subaru of America stating that my particular Subaru’s VIN was not included in the recall. In my mind, this may have been an unintentional oversight on the part of the Subaru dealership by not including my Subaru’s VIN in the recall, when clearly other SAME Year Make and Model as my car (2017 Subaru Outback) were included in the recall.
Mfg Campaign: 11502337
Recall Date: Jan 18, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".
Corrective Action:
Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".
Additional Notes:
Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".
Mfg Campaign: 11501198
Recall Date: Jan 11, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".
Corrective Action:
Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".
Additional Notes:
Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".
Mfg Campaign: 11501198
Recall Date: Jan 11, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Paddle shift levers--which are positioned on the steering wheel as opposed to the steering column--are too square-edged (shape), which is a design defect that can cause loss of steering control. Specifically, the sharp corner can catch on coat zippers. I was driving East, took a right turn, and intended to procced with driving South. When I attempted to straighten out the wheel, however, I was unable to do so. The paddle shifter corner "hooked" my coat zipper, along the track. This caused me to lose control of my vehicle steering, which resulted in collision with a bus stop/stand and a citation for failure to stay within my driving lane. The coat was a bit longer since it was fairly cold that morning. The zipper mechanism was made of a plastic material. The zipper was fully zipped, not half zipped and half unzipped. If the paddle shift levers were more round in shape/design, then the risk of the lever "hooking" onto clothing decreases significantly. I found examples of where other Subaru Outback drivers expressed concerns about the positioning and shape of the levers posing as a safety hazard, too.
Corrective Action:
Paddle shift levers--which are positioned on the steering wheel as opposed to the steering column--are too square-edged (shape), which is a design defect that can cause loss of steering control. Specifically, the sharp corner can catch on coat zippers. I was driving East, took a right turn, and intended to procced with driving South. When I attempted to straighten out the wheel, however, I was unable to do so. The paddle shifter corner "hooked" my coat zipper, along the track. This caused me to lose control of my vehicle steering, which resulted in collision with a bus stop/stand and a citation for failure to stay within my driving lane. The coat was a bit longer since it was fairly cold that morning. The zipper mechanism was made of a plastic material. The zipper was fully zipped, not half zipped and half unzipped. If the paddle shift levers were more round in shape/design, then the risk of the lever "hooking" onto clothing decreases significantly. I found examples of where other Subaru Outback drivers expressed concerns about the positioning and shape of the levers posing as a safety hazard, too.
Additional Notes:
Paddle shift levers--which are positioned on the steering wheel as opposed to the steering column--are too square-edged (shape), which is a design defect that can cause loss of steering control. Specifically, the sharp corner can catch on coat zippers. I was driving East, took a right turn, and intended to procced with driving South. When I attempted to straighten out the wheel, however, I was unable to do so. The paddle shifter corner "hooked" my coat zipper, along the track. This caused me to lose control of my vehicle steering, which resulted in collision with a bus stop/stand and a citation for failure to stay within my driving lane. The coat was a bit longer since it was fairly cold that morning. The zipper mechanism was made of a plastic material. The zipper was fully zipped, not half zipped and half unzipped. If the paddle shift levers were more round in shape/design, then the risk of the lever "hooking" onto clothing decreases significantly. I found examples of where other Subaru Outback drivers expressed concerns about the positioning and shape of the levers posing as a safety hazard, too.
Mfg Campaign: 11500642
Recall Date: Jan 8, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery on numerous occasions goes dead. Some thing causes the charge to drain. This has occurred while the car is parked overnight as well as when the car is on a long drive and stops at a rest stop.
Corrective Action:
The battery on numerous occasions goes dead. Some thing causes the charge to drain. This has occurred while the car is parked overnight as well as when the car is on a long drive and stops at a rest stop.
Additional Notes:
The battery on numerous occasions goes dead. Some thing causes the charge to drain. This has occurred while the car is parked overnight as well as when the car is on a long drive and stops at a rest stop.
Mfg Campaign: 11500562
Recall Date: Jan 7, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by moving the steering wheel back and forth, but without success. Vehicle now totally inoperative. Vehicle is available for inspection at my residence upon request. The safety of owner and others is compromised as follows: Because of living in a semi-rural area, I rely on this vehicle to safely transport me and my family members everywhere (grocery store, doctor appointments, emergency room visits, etc.); Failure of the vehicle to operate property could expose operator and/or passengers to extremely cold weather, such as that recently experienced in December 2022. This is the second occurrence of the same malfunction. First was in July 2022. Vehicle was serviced by Subaru of Georgetown who informed me that the problem (car would not start because steering wheel lock was not engaged) was "fixed", but that they could not duplicate. No other entity, other than the dealer, has examined the vehicle. No warning lights, messages or symptoms prior to either occurrence. Driving was normal, engine shutdown appeared normal, but subsequent restarts were not possible due to the steering wheel lock not engaging (which is what the dealer informed me was the problem at the first occurrence).
Corrective Action:
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by moving the steering wheel back and forth, but without success. Vehicle now totally inoperative. Vehicle is available for inspection at my residence upon request. The safety of owner and others is compromised as follows: Because of living in a semi-rural area, I rely on this vehicle to safely transport me and my family members everywhere (grocery store, doctor appointments, emergency room visits, etc.); Failure of the vehicle to operate property could expose operator and/or passengers to extremely cold weather, such as that recently experienced in December 2022. This is the second occurrence of the same malfunction. First was in July 2022. Vehicle was serviced by Subaru of Georgetown who informed me that the problem (car would not start because steering wheel lock was not engaged) was "fixed", but that they could not duplicate. No other entity, other than the dealer, has examined the vehicle. No warning lights, messages or symptoms prior to either occurrence. Driving was normal, engine shutdown appeared normal, but subsequent restarts were not possible due to the steering wheel lock not engaging (which is what the dealer informed me was the problem at the first occurrence).
Additional Notes:
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by moving the steering wheel back and forth, but without success. Vehicle now totally inoperative. Vehicle is available for inspection at my residence upon request. The safety of owner and others is compromised as follows: Because of living in a semi-rural area, I rely on this vehicle to safely transport me and my family members everywhere (grocery store, doctor appointments, emergency room visits, etc.); Failure of the vehicle to operate property could expose operator and/or passengers to extremely cold weather, such as that recently experienced in December 2022. This is the second occurrence of the same malfunction. First was in July 2022. Vehicle was serviced by Subaru of Georgetown who informed me that the problem (car would not start because steering wheel lock was not engaged) was "fixed", but that they could not duplicate. No other entity, other than the dealer, has examined the vehicle. No warning lights, messages or symptoms prior to either occurrence. Driving was normal, engine shutdown appeared normal, but subsequent restarts were not possible due to the steering wheel lock not engaging (which is what the dealer informed me was the problem at the first occurrence).
Mfg Campaign: 11499699
Recall Date: Jan 1, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by moving the steering wheel back and forth, but without success. Vehicle now totally inoperative. Vehicle is available for inspection at my residence upon request. The safety of owner and others is compromised as follows: Because of living in a semi-rural area, I rely on this vehicle to safely transport me and my family members everywhere (grocery store, doctor appointments, emergency room visits, etc.); Failure of the vehicle to operate property could expose operator and/or passengers to extremely cold weather, such as that recently experienced in December 2022. This is the second occurrence of the same malfunction. First was in July 2022. Vehicle was serviced by Subaru of Georgetown who informed me that the problem (car would not start because steering wheel lock was not engaged) was "fixed", but that they could not duplicate. No other entity, other than the dealer, has examined the vehicle. No warning lights, messages or symptoms prior to either occurrence. Driving was normal, engine shutdown appeared normal, but subsequent restarts were not possible due to the steering wheel lock not engaging (which is what the dealer informed me was the problem at the first occurrence).
Corrective Action:
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by moving the steering wheel back and forth, but without success. Vehicle now totally inoperative. Vehicle is available for inspection at my residence upon request. The safety of owner and others is compromised as follows: Because of living in a semi-rural area, I rely on this vehicle to safely transport me and my family members everywhere (grocery store, doctor appointments, emergency room visits, etc.); Failure of the vehicle to operate property could expose operator and/or passengers to extremely cold weather, such as that recently experienced in December 2022. This is the second occurrence of the same malfunction. First was in July 2022. Vehicle was serviced by Subaru of Georgetown who informed me that the problem (car would not start because steering wheel lock was not engaged) was "fixed", but that they could not duplicate. No other entity, other than the dealer, has examined the vehicle. No warning lights, messages or symptoms prior to either occurrence. Driving was normal, engine shutdown appeared normal, but subsequent restarts were not possible due to the steering wheel lock not engaging (which is what the dealer informed me was the problem at the first occurrence).
Additional Notes:
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by moving the steering wheel back and forth, but without success. Vehicle now totally inoperative. Vehicle is available for inspection at my residence upon request. The safety of owner and others is compromised as follows: Because of living in a semi-rural area, I rely on this vehicle to safely transport me and my family members everywhere (grocery store, doctor appointments, emergency room visits, etc.); Failure of the vehicle to operate property could expose operator and/or passengers to extremely cold weather, such as that recently experienced in December 2022. This is the second occurrence of the same malfunction. First was in July 2022. Vehicle was serviced by Subaru of Georgetown who informed me that the problem (car would not start because steering wheel lock was not engaged) was "fixed", but that they could not duplicate. No other entity, other than the dealer, has examined the vehicle. No warning lights, messages or symptoms prior to either occurrence. Driving was normal, engine shutdown appeared normal, but subsequent restarts were not possible due to the steering wheel lock not engaging (which is what the dealer informed me was the problem at the first occurrence).
Mfg Campaign: 11499699
Recall Date: Jan 1, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
front windshield cracked spontaneously during extreme cold while front defroster was running set on high. no overhead objects. no other cars or vehicles on the roadway. 15 mph. crack is in the windshield wiper resting area extending from the black edge to the center, in a horizontal crack, bilaterally.
Corrective Action:
front windshield cracked spontaneously during extreme cold while front defroster was running set on high. no overhead objects. no other cars or vehicles on the roadway. 15 mph. crack is in the windshield wiper resting area extending from the black edge to the center, in a horizontal crack, bilaterally.
Additional Notes:
front windshield cracked spontaneously during extreme cold while front defroster was running set on high. no overhead objects. no other cars or vehicles on the roadway. 15 mph. crack is in the windshield wiper resting area extending from the black edge to the center, in a horizontal crack, bilaterally.
Mfg Campaign: 11499494
Recall Date: Dec 30, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2017 Subaru Outback will not start after sitting all night I’ve had diagnostics ran on the battery and it shows 100% charge. After charging the battery it held until the next day it was drained again. It was snowing with winds 50 mph, and I had to jump my car to start it. The faun doesn’t work when the battery is dead and that causes the theft alarm to go off once the battery is charged. Now my check surroundings before backing up sensor stays on well after shifting into Drive and beeps incessantly while driving, the back up camera also stays on while in drive. Now I have to drive 2 hours to a dealer and pay $130 in diagnostics. I feel this is the same situation thousands of Subaru owners are experiencing and why they have filed a class action law suit. Subaru should be liable for my expenses to repair this known systemic issue in a product they manufacture that is not safe, it it leaves you stranded on the side of the road in the cold. Thank you
Corrective Action:
My 2017 Subaru Outback will not start after sitting all night I’ve had diagnostics ran on the battery and it shows 100% charge. After charging the battery it held until the next day it was drained again. It was snowing with winds 50 mph, and I had to jump my car to start it. The faun doesn’t work when the battery is dead and that causes the theft alarm to go off once the battery is charged. Now my check surroundings before backing up sensor stays on well after shifting into Drive and beeps incessantly while driving, the back up camera also stays on while in drive. Now I have to drive 2 hours to a dealer and pay $130 in diagnostics. I feel this is the same situation thousands of Subaru owners are experiencing and why they have filed a class action law suit. Subaru should be liable for my expenses to repair this known systemic issue in a product they manufacture that is not safe, it it leaves you stranded on the side of the road in the cold. Thank you
Additional Notes:
My 2017 Subaru Outback will not start after sitting all night I’ve had diagnostics ran on the battery and it shows 100% charge. After charging the battery it held until the next day it was drained again. It was snowing with winds 50 mph, and I had to jump my car to start it. The faun doesn’t work when the battery is dead and that causes the theft alarm to go off once the battery is charged. Now my check surroundings before backing up sensor stays on well after shifting into Drive and beeps incessantly while driving, the back up camera also stays on while in drive. Now I have to drive 2 hours to a dealer and pay $130 in diagnostics. I feel this is the same situation thousands of Subaru owners are experiencing and why they have filed a class action law suit. Subaru should be liable for my expenses to repair this known systemic issue in a product they manufacture that is not safe, it it leaves you stranded on the side of the road in the cold. Thank you
Mfg Campaign: 11499121
Recall Date: Dec 28, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Corrective Action:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Additional Notes:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Mfg Campaign: 11499097
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Corrective Action:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Additional Notes:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Mfg Campaign: 11499097
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Corrective Action:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Additional Notes:
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't been started every day, it will have a dead battery.
Mfg Campaign: 11499097
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was warming up my car and clearing it off after a snow storm. The windshield had no problems when I wiped it clear of the snow with the wipers up (I always leave them up before a storm to prevent damage to the blades). When I put the drivers side wiper down, a large crack formed on the windshield starting at the blade on the passenger side and crossing over the driver's side. This was clearly caused by some part of the wiper and is unacceptable. Since it happened on a Saturday morning I had to drive to get my daughters (2 hours away) and ride with them with the cracked windshield until I can get it in for repair on Monday. This is clearly unsafe because there is greater chance for the crack to expand in the cold weather and if an accident should happen our safety is severely compromised. I will report this to my dealer on Monday (I have a scheduled oil change). No problems with the windshield had been found in any previous appointments or inspections.
Corrective Action:
I was warming up my car and clearing it off after a snow storm. The windshield had no problems when I wiped it clear of the snow with the wipers up (I always leave them up before a storm to prevent damage to the blades). When I put the drivers side wiper down, a large crack formed on the windshield starting at the blade on the passenger side and crossing over the driver's side. This was clearly caused by some part of the wiper and is unacceptable. Since it happened on a Saturday morning I had to drive to get my daughters (2 hours away) and ride with them with the cracked windshield until I can get it in for repair on Monday. This is clearly unsafe because there is greater chance for the crack to expand in the cold weather and if an accident should happen our safety is severely compromised. I will report this to my dealer on Monday (I have a scheduled oil change). No problems with the windshield had been found in any previous appointments or inspections.
Additional Notes:
I was warming up my car and clearing it off after a snow storm. The windshield had no problems when I wiped it clear of the snow with the wipers up (I always leave them up before a storm to prevent damage to the blades). When I put the drivers side wiper down, a large crack formed on the windshield starting at the blade on the passenger side and crossing over the driver's side. This was clearly caused by some part of the wiper and is unacceptable. Since it happened on a Saturday morning I had to drive to get my daughters (2 hours away) and ride with them with the cracked windshield until I can get it in for repair on Monday. This is clearly unsafe because there is greater chance for the crack to expand in the cold weather and if an accident should happen our safety is severely compromised. I will report this to my dealer on Monday (I have a scheduled oil change). No problems with the windshield had been found in any previous appointments or inspections.
Mfg Campaign: 11497917
Recall Date: Dec 18, 2022
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On December 1, 2022, as I jockeyed my car out of my garage it accelerated as I tried to break and I slowly drove into a stack of boxes at the back of the garage. No damage and I was able to back out and continue my journey. My wife was in the car with me. I continued on my trip to North Carolina without incident. On Dec 5, 2022, on our return home I exited the highway in southern Pa. to get supper. After I entered the off ramp and then prepared to obey a yield sign, the car again accelerated despite my attempt to brake. I swerved to the right to avoid any traffic and the car did eventually stop. Again no damage. Subsequently we resumed our travel and arrived home with no further incident. On December 6, 2022, as I backed out of the garage again it accelerated as I tempted to brake. Fortunately no damage and the car did finally stop in the driveway. I called the dealer and drove the car in for a checkup. They found no problems and reported the car ran as designed. While in the service department they replaced the muffler, put in new spark plugs and replaced a wheel bearing. I have had no further problems since I picked up the car on December 12, 2022. The dealership was very cooperative but I wanted to issue this concern with your agency in case there have been other complaints of this nature. I drive my car with some anxiety that another incident may recur. Thank you for your review and anticipated response. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
On December 1, 2022, as I jockeyed my car out of my garage it accelerated as I tried to break and I slowly drove into a stack of boxes at the back of the garage. No damage and I was able to back out and continue my journey. My wife was in the car with me. I continued on my trip to North Carolina without incident. On Dec 5, 2022, on our return home I exited the highway in southern Pa. to get supper. After I entered the off ramp and then prepared to obey a yield sign, the car again accelerated despite my attempt to brake. I swerved to the right to avoid any traffic and the car did eventually stop. Again no damage. Subsequently we resumed our travel and arrived home with no further incident. On December 6, 2022, as I backed out of the garage again it accelerated as I tempted to brake. Fortunately no damage and the car did finally stop in the driveway. I called the dealer and drove the car in for a checkup. They found no problems and reported the car ran as designed. While in the service department they replaced the muffler, put in new spark plugs and replaced a wheel bearing. I have had no further problems since I picked up the car on December 12, 2022. The dealership was very cooperative but I wanted to issue this concern with your agency in case there have been other complaints of this nature. I drive my car with some anxiety that another incident may recur. Thank you for your review and anticipated response. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
On December 1, 2022, as I jockeyed my car out of my garage it accelerated as I tried to break and I slowly drove into a stack of boxes at the back of the garage. No damage and I was able to back out and continue my journey. My wife was in the car with me. I continued on my trip to North Carolina without incident. On Dec 5, 2022, on our return home I exited the highway in southern Pa. to get supper. After I entered the off ramp and then prepared to obey a yield sign, the car again accelerated despite my attempt to brake. I swerved to the right to avoid any traffic and the car did eventually stop. Again no damage. Subsequently we resumed our travel and arrived home with no further incident. On December 6, 2022, as I backed out of the garage again it accelerated as I tempted to brake. Fortunately no damage and the car did finally stop in the driveway. I called the dealer and drove the car in for a checkup. They found no problems and reported the car ran as designed. While in the service department they replaced the muffler, put in new spark plugs and replaced a wheel bearing. I have had no further problems since I picked up the car on December 12, 2022. The dealership was very cooperative but I wanted to issue this concern with your agency in case there have been other complaints of this nature. I drive my car with some anxiety that another incident may recur. Thank you for your review and anticipated response. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11497403
Recall Date: Dec 14, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2017 Subaru Outback. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact was able to jump start the vehicle. The vehicle was taken to the dealer and the battery was replaced; however, the failure recurred several times. The manufacturer was contacted and stated that the contact would be notified of what the manufacturer was responsible to cover. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2017 Subaru Outback. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact was able to jump start the vehicle. The vehicle was taken to the dealer and the battery was replaced; however, the failure recurred several times. The manufacturer was contacted and stated that the contact would be notified of what the manufacturer was responsible to cover. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2017 Subaru Outback. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact was able to jump start the vehicle. The vehicle was taken to the dealer and the battery was replaced; however, the failure recurred several times. The manufacturer was contacted and stated that the contact would be notified of what the manufacturer was responsible to cover. The failure mileage was 70,000.
Mfg Campaign: 11496596
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Despite a replacement and multiple visits from AAA, the battery in our 2017 Subaru Outback dies constantly and leaves us stranded. Mechanics insist the batteries (both the original and the replacement) are fine and there must be a greater issue with the car itself. We drive regularly, run the engine in the driveway otherwise, and still continue to wake up and find the car dead.
Corrective Action:
Despite a replacement and multiple visits from AAA, the battery in our 2017 Subaru Outback dies constantly and leaves us stranded. Mechanics insist the batteries (both the original and the replacement) are fine and there must be a greater issue with the car itself. We drive regularly, run the engine in the driveway otherwise, and still continue to wake up and find the car dead.
Additional Notes:
Despite a replacement and multiple visits from AAA, the battery in our 2017 Subaru Outback dies constantly and leaves us stranded. Mechanics insist the batteries (both the original and the replacement) are fine and there must be a greater issue with the car itself. We drive regularly, run the engine in the driveway otherwise, and still continue to wake up and find the car dead.
Mfg Campaign: 11496169
Recall Date: Dec 5, 2022
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