Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Legacy and Outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUH-93
Recall Date: Jun 26, 2019
Consumer Complaints
1.3K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
One morning when I got my car from the garage, it had a cracked windshield near the driver size bottom glass. Happened overnight while in the garage. Took it to Subaru and they agreed to replace it under warranty. They put in a new one, and as I was driving on the freeway, I heard a huge boom sound from the windshield, which startled me! They another boom/cracking sound. The windshield didn't crack, but it was terrifying. I took it back to Subaru and they checked it and did something to help with the seal. A few months later, the windshield cracked from the passenger side edge. Within minutes of driving, it spread half way across the windshield. Nothing had hit my windshield. I am on my 3rd windshield, by the way. There is a problem.
Corrective Action:
One morning when I got my car from the garage, it had a cracked windshield near the driver size bottom glass. Happened overnight while in the garage. Took it to Subaru and they agreed to replace it under warranty. They put in a new one, and as I was driving on the freeway, I heard a huge boom sound from the windshield, which startled me! They another boom/cracking sound. The windshield didn't crack, but it was terrifying. I took it back to Subaru and they checked it and did something to help with the seal. A few months later, the windshield cracked from the passenger side edge. Within minutes of driving, it spread half way across the windshield. Nothing had hit my windshield. I am on my 3rd windshield, by the way. There is a problem.
Additional Notes:
One morning when I got my car from the garage, it had a cracked windshield near the driver size bottom glass. Happened overnight while in the garage. Took it to Subaru and they agreed to replace it under warranty. They put in a new one, and as I was driving on the freeway, I heard a huge boom sound from the windshield, which startled me! They another boom/cracking sound. The windshield didn't crack, but it was terrifying. I took it back to Subaru and they checked it and did something to help with the seal. A few months later, the windshield cracked from the passenger side edge. Within minutes of driving, it spread half way across the windshield. Nothing had hit my windshield. I am on my 3rd windshield, by the way. There is a problem.
Mfg Campaign: 11492178
Recall Date: Nov 3, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield cracked without any impact, vehicle was sitting in the garage and when I came back to it there was a large 8-10 in crack across the driver side. My visibility is impacted and potentially my safety should the strength of the windshield be compromised. Additionally, the safety systems built into the vehicle may be impacted by the crack. The dealership is refusing to complete service to replace the windshield. Vehicle has not been inspected by anyone else yet. No warning lamps, messages, or signs appeared before the windshield cracked.
Corrective Action:
The windshield cracked without any impact, vehicle was sitting in the garage and when I came back to it there was a large 8-10 in crack across the driver side. My visibility is impacted and potentially my safety should the strength of the windshield be compromised. Additionally, the safety systems built into the vehicle may be impacted by the crack. The dealership is refusing to complete service to replace the windshield. Vehicle has not been inspected by anyone else yet. No warning lamps, messages, or signs appeared before the windshield cracked.
Additional Notes:
The windshield cracked without any impact, vehicle was sitting in the garage and when I came back to it there was a large 8-10 in crack across the driver side. My visibility is impacted and potentially my safety should the strength of the windshield be compromised. Additionally, the safety systems built into the vehicle may be impacted by the crack. The dealership is refusing to complete service to replace the windshield. Vehicle has not been inspected by anyone else yet. No warning lamps, messages, or signs appeared before the windshield cracked.
Mfg Campaign: 11491684
Recall Date: Oct 31, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Corrective Action:
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Additional Notes:
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Mfg Campaign: 11491486
Recall Date: Oct 30, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Corrective Action:
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Additional Notes:
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Mfg Campaign: 11491486
Recall Date: Oct 30, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Original battery failed 7/2022. As stranded AAA installed new battery. New battery gets drained while car is off within a few days. Subaru class action lawsuit states dealer to provide new battery replacement and provide diagnostic procedures. Dealer diagnosed the problem as excessive draw on battery when car off. However dealer refuses to provide supposed ecu flash to car unless a new subaru battery is purchased. Class action lawsuit does not contain any language stating customer must have a subaru provided battery in car to receive flash. Further class action language specifically provides relief and compensation when owners are “stranded” as a result of drained battery. This would supercede any implied requirement that owner would have had to locate and bring car to a authorized subaru dealer for repair. This subaru issue is in fact a safety issue as owners are caught in unsafe situations ie shopping malls, parking lots, gas stations with a dead battery. The car obviously has a defect in engineering and replacing batteries does not alleviate the underlying issue.
Corrective Action:
Original battery failed 7/2022. As stranded AAA installed new battery. New battery gets drained while car is off within a few days. Subaru class action lawsuit states dealer to provide new battery replacement and provide diagnostic procedures. Dealer diagnosed the problem as excessive draw on battery when car off. However dealer refuses to provide supposed ecu flash to car unless a new subaru battery is purchased. Class action lawsuit does not contain any language stating customer must have a subaru provided battery in car to receive flash. Further class action language specifically provides relief and compensation when owners are “stranded” as a result of drained battery. This would supercede any implied requirement that owner would have had to locate and bring car to a authorized subaru dealer for repair. This subaru issue is in fact a safety issue as owners are caught in unsafe situations ie shopping malls, parking lots, gas stations with a dead battery. The car obviously has a defect in engineering and replacing batteries does not alleviate the underlying issue.
Additional Notes:
Original battery failed 7/2022. As stranded AAA installed new battery. New battery gets drained while car is off within a few days. Subaru class action lawsuit states dealer to provide new battery replacement and provide diagnostic procedures. Dealer diagnosed the problem as excessive draw on battery when car off. However dealer refuses to provide supposed ecu flash to car unless a new subaru battery is purchased. Class action lawsuit does not contain any language stating customer must have a subaru provided battery in car to receive flash. Further class action language specifically provides relief and compensation when owners are “stranded” as a result of drained battery. This would supercede any implied requirement that owner would have had to locate and bring car to a authorized subaru dealer for repair. This subaru issue is in fact a safety issue as owners are caught in unsafe situations ie shopping malls, parking lots, gas stations with a dead battery. The car obviously has a defect in engineering and replacing batteries does not alleviate the underlying issue.
Mfg Campaign: 11491319
Recall Date: Oct 28, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While sitting vehicle was sitting in my locked garage got into vehicle and noticed a large crack in center of windshield had appeared without incident called my Subaru dealership that I purchased vehicle from they made an appointment and I took vehicle to the service manager and he took a quick look and pointed to windshield and said it was a stone chip. I could not see the chip he was talking about and he stated he would have to call Subaru manufacturer himself to see what they thought. This is the 2nd time I have had to take brand new car in for repair for a situation not caused by I’ll care
Corrective Action:
While sitting vehicle was sitting in my locked garage got into vehicle and noticed a large crack in center of windshield had appeared without incident called my Subaru dealership that I purchased vehicle from they made an appointment and I took vehicle to the service manager and he took a quick look and pointed to windshield and said it was a stone chip. I could not see the chip he was talking about and he stated he would have to call Subaru manufacturer himself to see what they thought. This is the 2nd time I have had to take brand new car in for repair for a situation not caused by I’ll care
Additional Notes:
While sitting vehicle was sitting in my locked garage got into vehicle and noticed a large crack in center of windshield had appeared without incident called my Subaru dealership that I purchased vehicle from they made an appointment and I took vehicle to the service manager and he took a quick look and pointed to windshield and said it was a stone chip. I could not see the chip he was talking about and he stated he would have to call Subaru manufacturer himself to see what they thought. This is the 2nd time I have had to take brand new car in for repair for a situation not caused by I’ll care
Mfg Campaign: 11490881
Recall Date: Oct 25, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
Corrective Action:
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
Additional Notes:
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
Mfg Campaign: 11490616
Recall Date: Oct 24, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
Corrective Action:
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
Additional Notes:
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
Mfg Campaign: 11490616
Recall Date: Oct 24, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery dead. Got jumped. A week later has now happened again. I just replaced the battery with brand new in May’22, as previous battery had quit on me three times within a week or two in April - May’ 22 My previous Subaru Outback 2014 had same issues and I had replaced that battery three three times within a year ! Accused garage of selling me old batteries and used parts!
Corrective Action:
Battery dead. Got jumped. A week later has now happened again. I just replaced the battery with brand new in May’22, as previous battery had quit on me three times within a week or two in April - May’ 22 My previous Subaru Outback 2014 had same issues and I had replaced that battery three three times within a year ! Accused garage of selling me old batteries and used parts!
Additional Notes:
Battery dead. Got jumped. A week later has now happened again. I just replaced the battery with brand new in May’22, as previous battery had quit on me three times within a week or two in April - May’ 22 My previous Subaru Outback 2014 had same issues and I had replaced that battery three three times within a year ! Accused garage of selling me old batteries and used parts!
Mfg Campaign: 11490299
Recall Date: Oct 21, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
New battery will not hold a charge. Electrical system drains battery when vehicle is turned off.
Corrective Action:
New battery will not hold a charge. Electrical system drains battery when vehicle is turned off.
Additional Notes:
New battery will not hold a charge. Electrical system drains battery when vehicle is turned off.
Mfg Campaign: 11489601
Recall Date: Oct 17, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought the vehicle in April 2019, the battery had to be replaced in February 2021. In September 2022 I starting having the same battery issues where it was constantly dying. I took it in to Subaru and they said the ECM was draining the battery and needed to be replaced which would be $1,000. I looked into the battery issue and Subaru has a class action lawsuit involving batteries prematurely dying. It also says that electrical issues are causing a parasitic pull on the batteries. So replacing the battery doesn't actually solve the problem. The suit settled and is replacing batteries, reimbursing battery costs and extending their warranties. But it does not address the actual electrical issues. Subaru has known of the electrical issues for years that are affecting multiple makes and have refused to acknowledge or address the issue.
Corrective Action:
I bought the vehicle in April 2019, the battery had to be replaced in February 2021. In September 2022 I starting having the same battery issues where it was constantly dying. I took it in to Subaru and they said the ECM was draining the battery and needed to be replaced which would be $1,000. I looked into the battery issue and Subaru has a class action lawsuit involving batteries prematurely dying. It also says that electrical issues are causing a parasitic pull on the batteries. So replacing the battery doesn't actually solve the problem. The suit settled and is replacing batteries, reimbursing battery costs and extending their warranties. But it does not address the actual electrical issues. Subaru has known of the electrical issues for years that are affecting multiple makes and have refused to acknowledge or address the issue.
Additional Notes:
I bought the vehicle in April 2019, the battery had to be replaced in February 2021. In September 2022 I starting having the same battery issues where it was constantly dying. I took it in to Subaru and they said the ECM was draining the battery and needed to be replaced which would be $1,000. I looked into the battery issue and Subaru has a class action lawsuit involving batteries prematurely dying. It also says that electrical issues are causing a parasitic pull on the batteries. So replacing the battery doesn't actually solve the problem. The suit settled and is replacing batteries, reimbursing battery costs and extending their warranties. But it does not address the actual electrical issues. Subaru has known of the electrical issues for years that are affecting multiple makes and have refused to acknowledge or address the issue.
Mfg Campaign: 11488924
Recall Date: Oct 12, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 65 MPH, he noticed that a crack had formed on the windshield in the area under the rearview mirror. The contact stated that he did not know the cause of the failure as he had not heard a rock or debris striking the windshield. The vehicle was taken to OEM Windshields where the windshield was replaced. However, the failure reoccurred while the vehicle was parked in the contractor's garage. The windshield was replaced for a second time. However, the failure persisted. The contact stated that there was a third crack on the windshield which started under the rearview mirror and had extended to both sides of the windshield in an upside down "T" shape. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 65 MPH, he noticed that a crack had formed on the windshield in the area under the rearview mirror. The contact stated that he did not know the cause of the failure as he had not heard a rock or debris striking the windshield. The vehicle was taken to OEM Windshields where the windshield was replaced. However, the failure reoccurred while the vehicle was parked in the contractor's garage. The windshield was replaced for a second time. However, the failure persisted. The contact stated that there was a third crack on the windshield which started under the rearview mirror and had extended to both sides of the windshield in an upside down "T" shape. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 65 MPH, he noticed that a crack had formed on the windshield in the area under the rearview mirror. The contact stated that he did not know the cause of the failure as he had not heard a rock or debris striking the windshield. The vehicle was taken to OEM Windshields where the windshield was replaced. However, the failure reoccurred while the vehicle was parked in the contractor's garage. The windshield was replaced for a second time. However, the failure persisted. The contact stated that there was a third crack on the windshield which started under the rearview mirror and had extended to both sides of the windshield in an upside down "T" shape. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11489027
Recall Date: Oct 12, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won’t start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I’m afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on Subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
Corrective Action:
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won’t start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I’m afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on Subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
Additional Notes:
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won’t start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I’m afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on Subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
Mfg Campaign: 11488805
Recall Date: Oct 11, 2022
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won’t start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I’m afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on Subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
Corrective Action:
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won’t start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I’m afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on Subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
Additional Notes:
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won’t start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I’m afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on Subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
Mfg Campaign: 11488805
Recall Date: Oct 11, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED FOR NO APPARENT REASON. STARTED AT THE BASE OF THE WINDSHIELD ON THE PASSENGER SIDE AND GRADUALLY CONTINUED TOWARD THE CENTER. IF IT CONTINUED IT COULD AFFECT MY DRIVER VISION AND THE "EYE SIGHT" SAFETY SYSTEM. I TOOK IT TO SAFELIGHT FOR REPLACEMENT. THEY MENTIONED THAT THEY WOULD ONLY REPLACE IT WITH AN AFTERMARKET BRAND. THE SUBARU WINDSHIELD WAS TOO THIN (THEIR OPPINION BASED ON PREVIOUS REPAIRS).
Corrective Action:
WINDSHIELD CRACKED FOR NO APPARENT REASON. STARTED AT THE BASE OF THE WINDSHIELD ON THE PASSENGER SIDE AND GRADUALLY CONTINUED TOWARD THE CENTER. IF IT CONTINUED IT COULD AFFECT MY DRIVER VISION AND THE "EYE SIGHT" SAFETY SYSTEM. I TOOK IT TO SAFELIGHT FOR REPLACEMENT. THEY MENTIONED THAT THEY WOULD ONLY REPLACE IT WITH AN AFTERMARKET BRAND. THE SUBARU WINDSHIELD WAS TOO THIN (THEIR OPPINION BASED ON PREVIOUS REPAIRS).
Additional Notes:
WINDSHIELD CRACKED FOR NO APPARENT REASON. STARTED AT THE BASE OF THE WINDSHIELD ON THE PASSENGER SIDE AND GRADUALLY CONTINUED TOWARD THE CENTER. IF IT CONTINUED IT COULD AFFECT MY DRIVER VISION AND THE "EYE SIGHT" SAFETY SYSTEM. I TOOK IT TO SAFELIGHT FOR REPLACEMENT. THEY MENTIONED THAT THEY WOULD ONLY REPLACE IT WITH AN AFTERMARKET BRAND. THE SUBARU WINDSHIELD WAS TOO THIN (THEIR OPPINION BASED ON PREVIOUS REPAIRS).
Mfg Campaign: 11488234
Recall Date: Oct 6, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Mfg Campaign: 11488060
Recall Date: Oct 5, 2022
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Mfg Campaign: 11488060
Recall Date: Oct 5, 2022
Subaru Of America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
Potential Consequences:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
Mfg Campaign: 11488060
Recall Date: Oct 5, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery randomly dies. Replaced OEM battery with aftermarket and issue still occurs.
Corrective Action:
Battery randomly dies. Replaced OEM battery with aftermarket and issue still occurs.
Additional Notes:
Battery randomly dies. Replaced OEM battery with aftermarket and issue still occurs.
Mfg Campaign: 11487851
Recall Date: Oct 4, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneous crack of the front windshield, unsafe to drive for fear of collapse into car or during a collision.
Corrective Action:
Spontaneous crack of the front windshield, unsafe to drive for fear of collapse into car or during a collision.
Additional Notes:
Spontaneous crack of the front windshield, unsafe to drive for fear of collapse into car or during a collision.
Mfg Campaign: 11487541
Recall Date: Oct 2, 2022
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