Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRN-23
Recall Date: Sep 21, 2023
Consumer Complaints
113 ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Automatic Emergency Braking applied violently and unnecessarily when pulling into a parking space on two separate instances in the last week. I was pulling into the parking space this morning as normal. I was applying the brakes, and just before stopping, my car stabbed the brakes. It felt like a car crash, but my car was 3ft from hitting the other car. Immediately after, a message appeared indicating that automatic emergency braking was applied. The same thing happened to my wife last week. In both instances, we both got headaches from the jarring stop. We are taking the car to the dealership tomorrow.
Corrective Action:
Automatic Emergency Braking applied violently and unnecessarily when pulling into a parking space on two separate instances in the last week. I was pulling into the parking space this morning as normal. I was applying the brakes, and just before stopping, my car stabbed the brakes. It felt like a car crash, but my car was 3ft from hitting the other car. Immediately after, a message appeared indicating that automatic emergency braking was applied. The same thing happened to my wife last week. In both instances, we both got headaches from the jarring stop. We are taking the car to the dealership tomorrow.
Additional Notes:
Automatic Emergency Braking applied violently and unnecessarily when pulling into a parking space on two separate instances in the last week. I was pulling into the parking space this morning as normal. I was applying the brakes, and just before stopping, my car stabbed the brakes. It felt like a car crash, but my car was 3ft from hitting the other car. Immediately after, a message appeared indicating that automatic emergency braking was applied. The same thing happened to my wife last week. In both instances, we both got headaches from the jarring stop. We are taking the car to the dealership tomorrow.
Mfg Campaign: 11519135
Recall Date: Apr 26, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Corrective Action:
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Additional Notes:
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Mfg Campaign: 11517305
Recall Date: Apr 16, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Corrective Action:
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Additional Notes:
I purchased the vehicle about a month ago and almost on a daily basis the precollision breaking system would cause the car to break when there was nothing there. It has picked up parked cars on the side of the road as well as breaked for no apparent reason. I have been almost rear ended a number of times. The precollision breaking system takes several steps to turn off and needs to be turned off every time the car is started. I spoke to the dealership and brought the car in to be looked at. I thought maybe the cameras were too sensitive. I requested for the precollision breaking system to be disconnected since I felt like it was a safety concern. They were unable to reduce the sensitivity or disable the system. They said they could disable it but in doing so I would lose several other features on the car. They could not tell me which ones.
Mfg Campaign: 11517305
Recall Date: Apr 16, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving on highway to my home on I 80 and ridge road, Illinois,a small tick noise was heard and the spider chip noticed on the passenger side windshield.
Corrective Action:
Driving on highway to my home on I 80 and ridge road, Illinois,a small tick noise was heard and the spider chip noticed on the passenger side windshield.
Additional Notes:
Driving on highway to my home on I 80 and ridge road, Illinois,a small tick noise was heard and the spider chip noticed on the passenger side windshield.
Mfg Campaign: 11515781
Recall Date: Apr 6, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Dear NHTSA, I am writing to report an issue I have experienced with the windshield of my Subaru vehicle. Recently, I noticed a crack on the passenger side of the windshield, which initially measured around 5 inches in length. To my surprise, the crack expanded to over 10 inches in just a day and continued to grow thereafter. Upon visiting the dealership, I was informed that the crack was likely caused by a small impact point on the windshield. However, I am not satisfied with this explanation as the "hit point" is extremely small and not commensurate with the size of the crack. I am also concerned about the quality of the Carlex windshield glass used by Subaru, as I have seen numerous complaints regarding the same on various websites. It is worth noting that Subaru does not allow customers to choose better quality aftermarket glass and refuses to perform recalibration if customers opt to use third-party glass. Furthermore, the Carlex glass costs approximately $1000 (without recalibration) and is of lower quality. I respectfully request that you investigate this issue further and take any necessary measures to address this problem for the safety of all vehicle owners. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Dear NHTSA, I am writing to report an issue I have experienced with the windshield of my Subaru vehicle. Recently, I noticed a crack on the passenger side of the windshield, which initially measured around 5 inches in length. To my surprise, the crack expanded to over 10 inches in just a day and continued to grow thereafter. Upon visiting the dealership, I was informed that the crack was likely caused by a small impact point on the windshield. However, I am not satisfied with this explanation as the "hit point" is extremely small and not commensurate with the size of the crack. I am also concerned about the quality of the Carlex windshield glass used by Subaru, as I have seen numerous complaints regarding the same on various websites. It is worth noting that Subaru does not allow customers to choose better quality aftermarket glass and refuses to perform recalibration if customers opt to use third-party glass. Furthermore, the Carlex glass costs approximately $1000 (without recalibration) and is of lower quality. I respectfully request that you investigate this issue further and take any necessary measures to address this problem for the safety of all vehicle owners. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Dear NHTSA, I am writing to report an issue I have experienced with the windshield of my Subaru vehicle. Recently, I noticed a crack on the passenger side of the windshield, which initially measured around 5 inches in length. To my surprise, the crack expanded to over 10 inches in just a day and continued to grow thereafter. Upon visiting the dealership, I was informed that the crack was likely caused by a small impact point on the windshield. However, I am not satisfied with this explanation as the "hit point" is extremely small and not commensurate with the size of the crack. I am also concerned about the quality of the Carlex windshield glass used by Subaru, as I have seen numerous complaints regarding the same on various websites. It is worth noting that Subaru does not allow customers to choose better quality aftermarket glass and refuses to perform recalibration if customers opt to use third-party glass. Furthermore, the Carlex glass costs approximately $1000 (without recalibration) and is of lower quality. I respectfully request that you investigate this issue further and take any necessary measures to address this problem for the safety of all vehicle owners. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11515866
Recall Date: Apr 6, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Moonroof shattered with a loud boom while driving on highway. Window and shade was in closed position and window had not been operated/open. Owned at 4 mi odometer and occurred at approximately 300 mi odometer. The loud boom was frightening. No glass came into the driver/passenger are because the shade was closed. I assumed the window had been hit by rock. However, a couple of hours earlier on the drive, I heard a clicking/torquing sound that I could not determine location. The clicking sound only occurred a few times and then was not heard again. No way to determine if this occurred from a rock or was a tempered glass failure.
Corrective Action:
Moonroof shattered with a loud boom while driving on highway. Window and shade was in closed position and window had not been operated/open. Owned at 4 mi odometer and occurred at approximately 300 mi odometer. The loud boom was frightening. No glass came into the driver/passenger are because the shade was closed. I assumed the window had been hit by rock. However, a couple of hours earlier on the drive, I heard a clicking/torquing sound that I could not determine location. The clicking sound only occurred a few times and then was not heard again. No way to determine if this occurred from a rock or was a tempered glass failure.
Additional Notes:
Moonroof shattered with a loud boom while driving on highway. Window and shade was in closed position and window had not been operated/open. Owned at 4 mi odometer and occurred at approximately 300 mi odometer. The loud boom was frightening. No glass came into the driver/passenger are because the shade was closed. I assumed the window had been hit by rock. However, a couple of hours earlier on the drive, I heard a clicking/torquing sound that I could not determine location. The clicking sound only occurred a few times and then was not heard again. No way to determine if this occurred from a rock or was a tempered glass failure.
Mfg Campaign: 11514806
Recall Date: Mar 31, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2023 Subaru Outback. The contact stated while driving at an undisclosed speed, he became aware that hundreds of tiny air bubbles had formed over the front windshield. Additionally, there were air bubbles on a portion of the front driver’s and passenger’s side windows. The contact took the vehicle to a dealer where a service technician inspected the vehicle with a pen and claimed that the windows had been sandblasted which caused the failure. The contact disputed the claim and said that no work had been performed on the windows. The manufacturer was also notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 2,500.
Corrective Action:
The contact owns a 2023 Subaru Outback. The contact stated while driving at an undisclosed speed, he became aware that hundreds of tiny air bubbles had formed over the front windshield. Additionally, there were air bubbles on a portion of the front driver’s and passenger’s side windows. The contact took the vehicle to a dealer where a service technician inspected the vehicle with a pen and claimed that the windows had been sandblasted which caused the failure. The contact disputed the claim and said that no work had been performed on the windows. The manufacturer was also notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 2,500.
Additional Notes:
The contact owns a 2023 Subaru Outback. The contact stated while driving at an undisclosed speed, he became aware that hundreds of tiny air bubbles had formed over the front windshield. Additionally, there were air bubbles on a portion of the front driver’s and passenger’s side windows. The contact took the vehicle to a dealer where a service technician inspected the vehicle with a pen and claimed that the windows had been sandblasted which caused the failure. The contact disputed the claim and said that no work had been performed on the windows. The manufacturer was also notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 2,500.
Mfg Campaign: 11514823
Recall Date: Mar 31, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
As I was pulling in to park my vehicle, the car accelerated and after running over three small trees, finally stopped. Both my feet were on the brakes; I could not stop the car. Luckily, no one was hurt. The car was towed and Subaru had the car for close to 7 weeks for inspection; they reported no abnormalities with the car. I know that the car accelerated on its own- I had no control as I avoided hitting the cabin and plowing through the woods. I had my new car for 32 days and did not see any warning signs. It was towed on December 12, 2022, the day after the incident. Then Subaru had my car for inspection and repairs and it was picked up on March 22, 2023. I will not drive this car and Subaru has denied my request for a buyback. I will be trading it in for a loss.
Corrective Action:
As I was pulling in to park my vehicle, the car accelerated and after running over three small trees, finally stopped. Both my feet were on the brakes; I could not stop the car. Luckily, no one was hurt. The car was towed and Subaru had the car for close to 7 weeks for inspection; they reported no abnormalities with the car. I know that the car accelerated on its own- I had no control as I avoided hitting the cabin and plowing through the woods. I had my new car for 32 days and did not see any warning signs. It was towed on December 12, 2022, the day after the incident. Then Subaru had my car for inspection and repairs and it was picked up on March 22, 2023. I will not drive this car and Subaru has denied my request for a buyback. I will be trading it in for a loss.
Additional Notes:
As I was pulling in to park my vehicle, the car accelerated and after running over three small trees, finally stopped. Both my feet were on the brakes; I could not stop the car. Luckily, no one was hurt. The car was towed and Subaru had the car for close to 7 weeks for inspection; they reported no abnormalities with the car. I know that the car accelerated on its own- I had no control as I avoided hitting the cabin and plowing through the woods. I had my new car for 32 days and did not see any warning signs. It was towed on December 12, 2022, the day after the incident. Then Subaru had my car for inspection and repairs and it was picked up on March 22, 2023. I will not drive this car and Subaru has denied my request for a buyback. I will be trading it in for a loss.
Mfg Campaign: 11514540
Recall Date: Mar 30, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
As I was pulling in to park my vehicle, the car accelerated and after running over three small trees, finally stopped. Both my feet were on the brakes; I could not stop the car. Luckily, no one was hurt. The car was towed and Subaru had the car for close to 7 weeks for inspection; they reported no abnormalities with the car. I know that the car accelerated on its own- I had no control as I avoided hitting the cabin and plowing through the woods. I had my new car for 32 days and did not see any warning signs. It was towed on December 12, 2022, the day after the incident. Then Subaru had my car for inspection and repairs and it was picked up on March 22, 2023. I will not drive this car and Subaru has denied my request for a buyback. I will be trading it in for a loss.
Corrective Action:
As I was pulling in to park my vehicle, the car accelerated and after running over three small trees, finally stopped. Both my feet were on the brakes; I could not stop the car. Luckily, no one was hurt. The car was towed and Subaru had the car for close to 7 weeks for inspection; they reported no abnormalities with the car. I know that the car accelerated on its own- I had no control as I avoided hitting the cabin and plowing through the woods. I had my new car for 32 days and did not see any warning signs. It was towed on December 12, 2022, the day after the incident. Then Subaru had my car for inspection and repairs and it was picked up on March 22, 2023. I will not drive this car and Subaru has denied my request for a buyback. I will be trading it in for a loss.
Additional Notes:
As I was pulling in to park my vehicle, the car accelerated and after running over three small trees, finally stopped. Both my feet were on the brakes; I could not stop the car. Luckily, no one was hurt. The car was towed and Subaru had the car for close to 7 weeks for inspection; they reported no abnormalities with the car. I know that the car accelerated on its own- I had no control as I avoided hitting the cabin and plowing through the woods. I had my new car for 32 days and did not see any warning signs. It was towed on December 12, 2022, the day after the incident. Then Subaru had my car for inspection and repairs and it was picked up on March 22, 2023. I will not drive this car and Subaru has denied my request for a buyback. I will be trading it in for a loss.
Mfg Campaign: 11514540
Recall Date: Mar 30, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I've had the vehicle less than 6 months and have already had 3 Safelite repairs for cracks and chips from road debris hitting the windshield. Windshields are fragile and prone to cracking. Attached the latest example, dead-center of photo.
Corrective Action:
I've had the vehicle less than 6 months and have already had 3 Safelite repairs for cracks and chips from road debris hitting the windshield. Windshields are fragile and prone to cracking. Attached the latest example, dead-center of photo.
Additional Notes:
I've had the vehicle less than 6 months and have already had 3 Safelite repairs for cracks and chips from road debris hitting the windshield. Windshields are fragile and prone to cracking. Attached the latest example, dead-center of photo.
Mfg Campaign: 11514367
Recall Date: Mar 29, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I've had the vehicle less than 6 months and have already had 3 Safelite repairs for cracks and chips from road debris hitting the windshield. Windshields are fragile and prone to cracking. Attached the latest example, dead-center of photo.
Corrective Action:
I've had the vehicle less than 6 months and have already had 3 Safelite repairs for cracks and chips from road debris hitting the windshield. Windshields are fragile and prone to cracking. Attached the latest example, dead-center of photo.
Additional Notes:
I've had the vehicle less than 6 months and have already had 3 Safelite repairs for cracks and chips from road debris hitting the windshield. Windshields are fragile and prone to cracking. Attached the latest example, dead-center of photo.
Mfg Campaign: 11514367
Recall Date: Mar 29, 2023
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Issue with low beams. I live in a rural area with limited street lighting. Low beam Visibility approx.15 ft. or less. Once or if I would observe an object or person on the roadway my stopping distance would be limited. A hooded shadow from the lighting limits the visibility. E mailed Subaru who suggested I have the dealer could help with my problem. They adjusted the lights. Now I have oncoming traffic flicking their high beams.
Corrective Action:
Issue with low beams. I live in a rural area with limited street lighting. Low beam Visibility approx.15 ft. or less. Once or if I would observe an object or person on the roadway my stopping distance would be limited. A hooded shadow from the lighting limits the visibility. E mailed Subaru who suggested I have the dealer could help with my problem. They adjusted the lights. Now I have oncoming traffic flicking their high beams.
Additional Notes:
Issue with low beams. I live in a rural area with limited street lighting. Low beam Visibility approx.15 ft. or less. Once or if I would observe an object or person on the roadway my stopping distance would be limited. A hooded shadow from the lighting limits the visibility. E mailed Subaru who suggested I have the dealer could help with my problem. They adjusted the lights. Now I have oncoming traffic flicking their high beams.
Mfg Campaign: 11514123
Recall Date: Mar 28, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.
Corrective Action:
This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.
Additional Notes:
This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.
Mfg Campaign: 11513158
Recall Date: Mar 22, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.
Corrective Action:
This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.
Additional Notes:
This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.
Mfg Campaign: 11513158
Recall Date: Mar 22, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Corrective Action:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Additional Notes:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Mfg Campaign: 11513176
Recall Date: Mar 22, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Corrective Action:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Additional Notes:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Mfg Campaign: 11513176
Recall Date: Mar 22, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Corrective Action:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Additional Notes:
I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.
Mfg Campaign: 11513176
Recall Date: Mar 22, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear driver side door popped open so as to be not fully closed, but not fully open (door not fully secure/ajar) while driving. The vehicle was being driven on a highway with speed no more than 55 mph, exiting an off ramp and approaching a stop light. When the brakes were depressed to ease into the off ramp stop there was a loud pop and the instrument panel displayed the door open warning for the drivers side rear door. It was necessary to fully stop the vehicle and re-secure the door from the outside. There were no passengers in the rear seat during this occurrence. The dealer inspected the door hinges observing no abnormalities and was not able to reproduce the error when test driving the vehicle.
Corrective Action:
The rear driver side door popped open so as to be not fully closed, but not fully open (door not fully secure/ajar) while driving. The vehicle was being driven on a highway with speed no more than 55 mph, exiting an off ramp and approaching a stop light. When the brakes were depressed to ease into the off ramp stop there was a loud pop and the instrument panel displayed the door open warning for the drivers side rear door. It was necessary to fully stop the vehicle and re-secure the door from the outside. There were no passengers in the rear seat during this occurrence. The dealer inspected the door hinges observing no abnormalities and was not able to reproduce the error when test driving the vehicle.
Additional Notes:
The rear driver side door popped open so as to be not fully closed, but not fully open (door not fully secure/ajar) while driving. The vehicle was being driven on a highway with speed no more than 55 mph, exiting an off ramp and approaching a stop light. When the brakes were depressed to ease into the off ramp stop there was a loud pop and the instrument panel displayed the door open warning for the drivers side rear door. It was necessary to fully stop the vehicle and re-secure the door from the outside. There were no passengers in the rear seat during this occurrence. The dealer inspected the door hinges observing no abnormalities and was not able to reproduce the error when test driving the vehicle.
Mfg Campaign: 11513045
Recall Date: Mar 21, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2023 Subaru Outback. The contact stated while driving 35 MPH and coming to a green light with no vehicles nearby, the Eyesight Driver Assist camera malfunctioned and the vehicle came to an abrupt stop. The Collision Prevention braking system activated with the warning light displayed on the instrument panel. The contact immediately deactivated the fuel saving button and depressed the accelerator pedal for the vehicle to respond. The contact stated that the message displayed that the Eyesight camera had unintendedly become disabled. The contact took the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 9,000.
Corrective Action:
The contact owns a 2023 Subaru Outback. The contact stated while driving 35 MPH and coming to a green light with no vehicles nearby, the Eyesight Driver Assist camera malfunctioned and the vehicle came to an abrupt stop. The Collision Prevention braking system activated with the warning light displayed on the instrument panel. The contact immediately deactivated the fuel saving button and depressed the accelerator pedal for the vehicle to respond. The contact stated that the message displayed that the Eyesight camera had unintendedly become disabled. The contact took the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 9,000.
Additional Notes:
The contact owns a 2023 Subaru Outback. The contact stated while driving 35 MPH and coming to a green light with no vehicles nearby, the Eyesight Driver Assist camera malfunctioned and the vehicle came to an abrupt stop. The Collision Prevention braking system activated with the warning light displayed on the instrument panel. The contact immediately deactivated the fuel saving button and depressed the accelerator pedal for the vehicle to respond. The contact stated that the message displayed that the Eyesight camera had unintendedly become disabled. The contact took the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 9,000.
Mfg Campaign: 11511921
Recall Date: Mar 15, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
They EyeSight continuously disables. Dealership cannot find any codes or issues with it. They say it is the weather, dirty windshield, clouds. It has been happening since week 3 of ownership. I clean the windshield all the time, there is no clouds. I have another Subaru with EyeSight and it doesn’t disable like this one. 90% of the time the system disables itself as soon as I turn it on.
Corrective Action:
They EyeSight continuously disables. Dealership cannot find any codes or issues with it. They say it is the weather, dirty windshield, clouds. It has been happening since week 3 of ownership. I clean the windshield all the time, there is no clouds. I have another Subaru with EyeSight and it doesn’t disable like this one. 90% of the time the system disables itself as soon as I turn it on.
Additional Notes:
They EyeSight continuously disables. Dealership cannot find any codes or issues with it. They say it is the weather, dirty windshield, clouds. It has been happening since week 3 of ownership. I clean the windshield all the time, there is no clouds. I have another Subaru with EyeSight and it doesn’t disable like this one. 90% of the time the system disables itself as soon as I turn it on.
Mfg Campaign: 11511110
Recall Date: Mar 9, 2023
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