Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRN-23
Recall Date: Sep 21, 2023
Consumer Complaints
113 ComplaintsSubaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I purchased this Outback and did not test drive at night (assuming I'd never have issues with headlight functionality). Upon driving at night, however, there are safety issues with the low beams. As others have mentioned, there are two shadow artifacts near the top of the field of vision that move from side to side. They are distracting (almost looks like an animal darting across the road) and dangerous. Secondly, the cutoff line with the projector headlights on low-beams severely limits field of vision. I have to slow way down going around curves and down hills, as I can only see about 20 feet in front of the vehicle. I tried adjust the headlights up higher, but that just causes on-coming drivers to constantly flash me. I owned a 2015 Outback before this and had none of these issues. In researching forums, this is a widespread issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased this Outback and did not test drive at night (assuming I'd never have issues with headlight functionality). Upon driving at night, however, there are safety issues with the low beams. As others have mentioned, there are two shadow artifacts near the top of the field of vision that move from side to side. They are distracting (almost looks like an animal darting across the road) and dangerous. Secondly, the cutoff line with the projector headlights on low-beams severely limits field of vision. I have to slow way down going around curves and down hills, as I can only see about 20 feet in front of the vehicle. I tried adjust the headlights up higher, but that just causes on-coming drivers to constantly flash me. I owned a 2015 Outback before this and had none of these issues. In researching forums, this is a widespread issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased this Outback and did not test drive at night (assuming I'd never have issues with headlight functionality). Upon driving at night, however, there are safety issues with the low beams. As others have mentioned, there are two shadow artifacts near the top of the field of vision that move from side to side. They are distracting (almost looks like an animal darting across the road) and dangerous. Secondly, the cutoff line with the projector headlights on low-beams severely limits field of vision. I have to slow way down going around curves and down hills, as I can only see about 20 feet in front of the vehicle. I tried adjust the headlights up higher, but that just causes on-coming drivers to constantly flash me. I owned a 2015 Outback before this and had none of these issues. In researching forums, this is a widespread issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11541215
Recall Date: Aug 28, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The car will begin to jolt/shake when coming to a stop. It has been found to be the torque converter. We are at a loss. 10,000 miles and the car has major issues. Just bought the car 28 days ago with just about 6700 miles. We’ve put about 3,400 miles on the car and experience the issue almost every time we drive the car. Due to the safety issues about the torque converter we no longer want this car in fear of what may happen.
Corrective Action:
The car will begin to jolt/shake when coming to a stop. It has been found to be the torque converter. We are at a loss. 10,000 miles and the car has major issues. Just bought the car 28 days ago with just about 6700 miles. We’ve put about 3,400 miles on the car and experience the issue almost every time we drive the car. Due to the safety issues about the torque converter we no longer want this car in fear of what may happen.
Additional Notes:
The car will begin to jolt/shake when coming to a stop. It has been found to be the torque converter. We are at a loss. 10,000 miles and the car has major issues. Just bought the car 28 days ago with just about 6700 miles. We’ve put about 3,400 miles on the car and experience the issue almost every time we drive the car. Due to the safety issues about the torque converter we no longer want this car in fear of what may happen.
Mfg Campaign: 11535932
Recall Date: Aug 1, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.
Corrective Action:
The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.
Additional Notes:
The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.
Mfg Campaign: 11533597
Recall Date: Jul 21, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.
Corrective Action:
The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.
Additional Notes:
The contact owns a 2023 Subaru Outback. The contact stated while driving at slow speeds on three separate occasions, a rock struck the front windshield causing the windshield to crack. While driving at unknown speeds in the fog, the Apple car play safety feature disengaged. The contact was unable to use the driver's assist. The eye safety center disabled message was displayed. The vehicle was taken to a glass repair facility and the windshield was replaced. The local dealer was contacted, and the contact was informed that the safety features might disengage under various weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 2,200.
Mfg Campaign: 11533597
Recall Date: Jul 21, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Passenger side a-pillar trim has come loose exposing airbag mechanism. Dealer unable to repair and indicates part was installed incorrectly at the factory. Awaiting new part to see if this can be corrected.
Corrective Action:
Passenger side a-pillar trim has come loose exposing airbag mechanism. Dealer unable to repair and indicates part was installed incorrectly at the factory. Awaiting new part to see if this can be corrected.
Additional Notes:
Passenger side a-pillar trim has come loose exposing airbag mechanism. Dealer unable to repair and indicates part was installed incorrectly at the factory. Awaiting new part to see if this can be corrected.
Mfg Campaign: 11533617
Recall Date: Jul 21, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneous crack in front windshield, passenger side near edge of wiper blade, dealer says not covered by warranty, had not been inspected yet. Have pictures
Corrective Action:
Spontaneous crack in front windshield, passenger side near edge of wiper blade, dealer says not covered by warranty, had not been inspected yet. Have pictures
Additional Notes:
Spontaneous crack in front windshield, passenger side near edge of wiper blade, dealer says not covered by warranty, had not been inspected yet. Have pictures
Mfg Campaign: 11533395
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Corrective Action:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Additional Notes:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Mfg Campaign: 11533520
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Corrective Action:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Additional Notes:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Mfg Campaign: 11533520
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Corrective Action:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Additional Notes:
My car's battery died when I was on vacation. A friend of mine tried to jump start with his car and he couldn't. Then a roadside service jump started the car. After the jump start I was told to drive the car around so that it can charge the battery. The car did two unexpected things: 1- The steering was jittery and sometimes moving to the opposite direction that I was turning. This issue has been confirmed by the dealership. 2- When I was at a traffic light, my foot was on the brake, both traction control and brake warning lights came on and the car moved couple of inches forwards while my foot was firmly on the brake. This happened more than once to me but did not happen at the dealership. And the car didn't hold the charge at all after driving for more than 30 minutes. Meanwhile the car got towed to Subaru dealership (EastSide Subaru in Seattle) and they replaced the battery as a fix. But they did not provide any information about why all those issues happened and how to avoid them in the future. My concern is this, a brand-new car shouldn't have lost all its power in the first place. If it did, it should have charged itself with driving after jump-start and it should have been safe to drive even on low battery. Subaru advertises heavily to be the 'adventure' vehicle, image all what I explained happened to you on top of a mountain or remote places.
Mfg Campaign: 11533520
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A crack appeared on the windshield without anything hitting it and spread up
Corrective Action:
A crack appeared on the windshield without anything hitting it and spread up
Additional Notes:
A crack appeared on the windshield without anything hitting it and spread up
Mfg Campaign: 11531247
Recall Date: Jul 10, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Corrective Action:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Additional Notes:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Mfg Campaign: 11528372
Recall Date: Jun 22, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Corrective Action:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Additional Notes:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Mfg Campaign: 11528372
Recall Date: Jun 22, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Corrective Action:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Additional Notes:
While driving at a high rate of speed on a remote road, using cruise control, my vehicle suddenly braked/decelerated for no reason. Could have been the automatic emergency braking, adaptive cruise control, or forward collision warning. The first time it happened, a warning bell sounded, red lights flashed, and the vehicle decelerated VERY rapidly. It happened again about 6 weeks later, but the second time there was no audio or visual warning, the vehicle just decelerated rapidly. If there had been a vehicle behind my vehicle I might have been rear-ended because there was nothing on the road in front of me to warrant rapid deceleration. Also, on both occasions, the deceleration was swift enough to cause items in the vehicle to dislodge.
Mfg Campaign: 11528372
Recall Date: Jun 22, 2023
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I'm a first time Subaru owner but am now challenging my decision to buy a Subaru. While driving at night on dark roads in Pennsylvania, it was quite obvious and strange that the top half of the windshield was black while the bottom half was clear showing the lights on the road. This was quite annoying and disruptive while driving; We did not notice such on a well-lit road. I googled and found out that many Subaru owners experienced the same issue. I've been driving for over 55 years and have never experienced such an issue. I called the dealer and he never heard of such but did read the comments on the web link I shared with him. It's truly unsafe and disturbing while driving on darker roads. Please advise as I'm considering trading in this wonderful car, taking a loss, and buying something that doesn't disturb me while driving at night. I don't need a potential accident at this point of my life. Safety first... I've attached the url to those comments from other Subaru owners. https://www.cargurus.com/Cars/Discussion-t83408_ds1044301
Corrective Action:
I'm a first time Subaru owner but am now challenging my decision to buy a Subaru. While driving at night on dark roads in Pennsylvania, it was quite obvious and strange that the top half of the windshield was black while the bottom half was clear showing the lights on the road. This was quite annoying and disruptive while driving; We did not notice such on a well-lit road. I googled and found out that many Subaru owners experienced the same issue. I've been driving for over 55 years and have never experienced such an issue. I called the dealer and he never heard of such but did read the comments on the web link I shared with him. It's truly unsafe and disturbing while driving on darker roads. Please advise as I'm considering trading in this wonderful car, taking a loss, and buying something that doesn't disturb me while driving at night. I don't need a potential accident at this point of my life. Safety first... I've attached the url to those comments from other Subaru owners. https://www.cargurus.com/Cars/Discussion-t83408_ds1044301
Additional Notes:
I'm a first time Subaru owner but am now challenging my decision to buy a Subaru. While driving at night on dark roads in Pennsylvania, it was quite obvious and strange that the top half of the windshield was black while the bottom half was clear showing the lights on the road. This was quite annoying and disruptive while driving; We did not notice such on a well-lit road. I googled and found out that many Subaru owners experienced the same issue. I've been driving for over 55 years and have never experienced such an issue. I called the dealer and he never heard of such but did read the comments on the web link I shared with him. It's truly unsafe and disturbing while driving on darker roads. Please advise as I'm considering trading in this wonderful car, taking a loss, and buying something that doesn't disturb me while driving at night. I don't need a potential accident at this point of my life. Safety first... I've attached the url to those comments from other Subaru owners. https://www.cargurus.com/Cars/Discussion-t83408_ds1044301
Mfg Campaign: 11528067
Recall Date: Jun 21, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving on a highway at 60 mph with a hard case roof carrier when our sun roof exploded and shattering all the glass.
Corrective Action:
We were driving on a highway at 60 mph with a hard case roof carrier when our sun roof exploded and shattering all the glass.
Additional Notes:
We were driving on a highway at 60 mph with a hard case roof carrier when our sun roof exploded and shattering all the glass.
Mfg Campaign: 11528027
Recall Date: Jun 20, 2023
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I get passenger air bag OFF indication although the passenger is an adult. Dealer claims that there is no issue, the car is less than one week old. I asked if they would escalate the problem to Subaru corporate so that they will address this issue but they refused.
Corrective Action:
I get passenger air bag OFF indication although the passenger is an adult. Dealer claims that there is no issue, the car is less than one week old. I asked if they would escalate the problem to Subaru corporate so that they will address this issue but they refused.
Additional Notes:
I get passenger air bag OFF indication although the passenger is an adult. Dealer claims that there is no issue, the car is less than one week old. I asked if they would escalate the problem to Subaru corporate so that they will address this issue but they refused.
Mfg Campaign: 11527471
Recall Date: Jun 17, 2023
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When the headlamp selector is in Automatic Mode, automatic high beams are also enabled by default. The issue is that the automatic high beam headlamps do not function well at all. They defeat the high beam selection if any ambient light is detected and are far too sensitive. As a result, if there are streetlights, city lights, or even snow on the ground, the high beam headlamps cannot be turned on while in the automatic mode. It’s got to be pitch dark, and even then it takes some time for the high beams to come on after selecting them with the switch. This presents an Immediate safety concern in the inability to use high beam headlamps. The owner’s manual (p 574) says this feature can be disabled, but Subaru refuses to change this setting citing legal requirements and safety concerns (that one may use the high beams to blind oncoming traffic). Their proposed solution is to temporarily disable the system on every drive by turning the headlamp selector from Auto to ON, however this is only a workaround and does not solve the underlying safety issue. If a driver has not previously thought to change the headlamp selector to ON, their high beams are likely unavailable for use. I’ve attached the response from Subaru North America. I’ve had several conversations with Premier Surbau of Fremont, most recently with Devin in Service, who has said they refuse to modify the setting.
Corrective Action:
When the headlamp selector is in Automatic Mode, automatic high beams are also enabled by default. The issue is that the automatic high beam headlamps do not function well at all. They defeat the high beam selection if any ambient light is detected and are far too sensitive. As a result, if there are streetlights, city lights, or even snow on the ground, the high beam headlamps cannot be turned on while in the automatic mode. It’s got to be pitch dark, and even then it takes some time for the high beams to come on after selecting them with the switch. This presents an Immediate safety concern in the inability to use high beam headlamps. The owner’s manual (p 574) says this feature can be disabled, but Subaru refuses to change this setting citing legal requirements and safety concerns (that one may use the high beams to blind oncoming traffic). Their proposed solution is to temporarily disable the system on every drive by turning the headlamp selector from Auto to ON, however this is only a workaround and does not solve the underlying safety issue. If a driver has not previously thought to change the headlamp selector to ON, their high beams are likely unavailable for use. I’ve attached the response from Subaru North America. I’ve had several conversations with Premier Surbau of Fremont, most recently with Devin in Service, who has said they refuse to modify the setting.
Additional Notes:
When the headlamp selector is in Automatic Mode, automatic high beams are also enabled by default. The issue is that the automatic high beam headlamps do not function well at all. They defeat the high beam selection if any ambient light is detected and are far too sensitive. As a result, if there are streetlights, city lights, or even snow on the ground, the high beam headlamps cannot be turned on while in the automatic mode. It’s got to be pitch dark, and even then it takes some time for the high beams to come on after selecting them with the switch. This presents an Immediate safety concern in the inability to use high beam headlamps. The owner’s manual (p 574) says this feature can be disabled, but Subaru refuses to change this setting citing legal requirements and safety concerns (that one may use the high beams to blind oncoming traffic). Their proposed solution is to temporarily disable the system on every drive by turning the headlamp selector from Auto to ON, however this is only a workaround and does not solve the underlying safety issue. If a driver has not previously thought to change the headlamp selector to ON, their high beams are likely unavailable for use. I’ve attached the response from Subaru North America. I’ve had several conversations with Premier Surbau of Fremont, most recently with Devin in Service, who has said they refuse to modify the setting.
Mfg Campaign: 11525896
Recall Date: Jun 7, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Sunroof spontaneously exploded. Temperatures were around 50 degrees, no cars around me at the time and as far as I can tell, nothing could have hit the window at least at that moment. I had been driving for about 1 hour and no sudden changes in temperature or pressure. It sounded very much like an explosion when it happened. Thankfully, the inside slide cover was closed when this happened. If the slide window cover had been opened, It could easily have caused an accident as some of the glass would have fallen on the driver. Also, the breaking window resulted in a shower of glass over the car roof and would have hit cars behind me if present. At the time, I had less than 3000 miles on the car and the car was less than 6 months old. The window has since been replaced. If you look at the profile of the car from the side, the sunroof seems to be more sloping downward than on some other cars. My understanding is that sunroofs are made from tempered glass. It would seem that safety glass would be a better option at least in terms of the protection they might offer in preventing the dramatic shower of broken glass that happened in my case.
Corrective Action:
Sunroof spontaneously exploded. Temperatures were around 50 degrees, no cars around me at the time and as far as I can tell, nothing could have hit the window at least at that moment. I had been driving for about 1 hour and no sudden changes in temperature or pressure. It sounded very much like an explosion when it happened. Thankfully, the inside slide cover was closed when this happened. If the slide window cover had been opened, It could easily have caused an accident as some of the glass would have fallen on the driver. Also, the breaking window resulted in a shower of glass over the car roof and would have hit cars behind me if present. At the time, I had less than 3000 miles on the car and the car was less than 6 months old. The window has since been replaced. If you look at the profile of the car from the side, the sunroof seems to be more sloping downward than on some other cars. My understanding is that sunroofs are made from tempered glass. It would seem that safety glass would be a better option at least in terms of the protection they might offer in preventing the dramatic shower of broken glass that happened in my case.
Additional Notes:
Sunroof spontaneously exploded. Temperatures were around 50 degrees, no cars around me at the time and as far as I can tell, nothing could have hit the window at least at that moment. I had been driving for about 1 hour and no sudden changes in temperature or pressure. It sounded very much like an explosion when it happened. Thankfully, the inside slide cover was closed when this happened. If the slide window cover had been opened, It could easily have caused an accident as some of the glass would have fallen on the driver. Also, the breaking window resulted in a shower of glass over the car roof and would have hit cars behind me if present. At the time, I had less than 3000 miles on the car and the car was less than 6 months old. The window has since been replaced. If you look at the profile of the car from the side, the sunroof seems to be more sloping downward than on some other cars. My understanding is that sunroofs are made from tempered glass. It would seem that safety glass would be a better option at least in terms of the protection they might offer in preventing the dramatic shower of broken glass that happened in my case.
Mfg Campaign: 11525244
Recall Date: Jun 4, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The front window cracked from what sounded like a small object. The vehicle is only a few months old. A co-worker also had a new 2023 Outback and her window cracked w/in the beginning few months. I recall an extra warranty purchase option when initially buying the vehicle. Makes me suspension of this being a known issue and trying to take advantage of customers.
Corrective Action:
The front window cracked from what sounded like a small object. The vehicle is only a few months old. A co-worker also had a new 2023 Outback and her window cracked w/in the beginning few months. I recall an extra warranty purchase option when initially buying the vehicle. Makes me suspension of this being a known issue and trying to take advantage of customers.
Additional Notes:
The front window cracked from what sounded like a small object. The vehicle is only a few months old. A co-worker also had a new 2023 Outback and her window cracked w/in the beginning few months. I recall an extra warranty purchase option when initially buying the vehicle. Makes me suspension of this being a known issue and trying to take advantage of customers.
Mfg Campaign: 11521474
Recall Date: May 11, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Pulling into our home driveway at a slow rate of speed, the auto emergency braking engaged for no reason and came to an abrupt stop. This system now has be concerned that it will engage at random times while driving and potentially cause an accident. We are taking the car to the dealer for inspection
Corrective Action:
Pulling into our home driveway at a slow rate of speed, the auto emergency braking engaged for no reason and came to an abrupt stop. This system now has be concerned that it will engage at random times while driving and potentially cause an accident. We are taking the car to the dealer for inspection
Additional Notes:
Pulling into our home driveway at a slow rate of speed, the auto emergency braking engaged for no reason and came to an abrupt stop. This system now has be concerned that it will engage at random times while driving and potentially cause an accident. We are taking the car to the dealer for inspection
Mfg Campaign: 11521520
Recall Date: May 11, 2023
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Valencia, CA • 36 yrs
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