Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRN-23
Recall Date: Sep 21, 2023
Consumer Complaints
113 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield developed a small crack when struck by a tiny piece of road debris. It appears unrepairable. This requires a windshield replacement and recalibration of the eyesight technology. Seemed to easily be damaged beyond repair.
Corrective Action:
Windshield developed a small crack when struck by a tiny piece of road debris. It appears unrepairable. This requires a windshield replacement and recalibration of the eyesight technology. Seemed to easily be damaged beyond repair.
Additional Notes:
Windshield developed a small crack when struck by a tiny piece of road debris. It appears unrepairable. This requires a windshield replacement and recalibration of the eyesight technology. Seemed to easily be damaged beyond repair.
Mfg Campaign: 11614171
Recall Date: Sep 12, 2024
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Corrective Action:
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Additional Notes:
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Mfg Campaign: 11610244
Recall Date: Aug 22, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Corrective Action:
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Additional Notes:
Car pulses randomly when braking, usually begins once speed drops below 20mph. Dealership completed a “reset and relearn” per Subaru’s instructions, which made the problem occur more often than before. Problem was brought to the dealerships attention shortly after purchase, but unable to assist until they were able to duplicate the problem, which happened in July 2024 after the reset and relearn was completed at 24k service. Vehicle was brought to dealership at least six times between January 2023 and July 2024.
Mfg Campaign: 11610244
Recall Date: Aug 22, 2024
Subaru Of America, Inc.
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
Problem occurred after several months of use. The chest straps will not consistently lock into position, despite the release button not being engaged. They can easily be pulled to loosen again. This does not secure the child into the seat. We have ensured that the strap mechanism is not clogged with debris. We have submitted a claim to the Nuna company. Videos of problem are available if needed.
Corrective Action:
Problem occurred after several months of use. The chest straps will not consistently lock into position, despite the release button not being engaged. They can easily be pulled to loosen again. This does not secure the child into the seat. We have ensured that the strap mechanism is not clogged with debris. We have submitted a claim to the Nuna company. Videos of problem are available if needed.
Additional Notes:
Problem occurred after several months of use. The chest straps will not consistently lock into position, despite the release button not being engaged. They can easily be pulled to loosen again. This does not secure the child into the seat. We have ensured that the strap mechanism is not clogged with debris. We have submitted a claim to the Nuna company. Videos of problem are available if needed.
Mfg Campaign: 11607089
Recall Date: Aug 7, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have had several times where tiny road pebbles have kicked up hitting the windshield and have caused cracks. There is now also a crack forming where there has not been any impact. I have never had a windshield that has been as fragile as this one. It seems to be a manufacturing issue with the windshield. Based on research online, appears this is a known issue.
Corrective Action:
I have had several times where tiny road pebbles have kicked up hitting the windshield and have caused cracks. There is now also a crack forming where there has not been any impact. I have never had a windshield that has been as fragile as this one. It seems to be a manufacturing issue with the windshield. Based on research online, appears this is a known issue.
Additional Notes:
I have had several times where tiny road pebbles have kicked up hitting the windshield and have caused cracks. There is now also a crack forming where there has not been any impact. I have never had a windshield that has been as fragile as this one. It seems to be a manufacturing issue with the windshield. Based on research online, appears this is a known issue.
Mfg Campaign: 11606894
Recall Date: Aug 6, 2024
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
The back of the passenger seat is shaking uncontrollably at higherspeeds. According to my local subaru dealership all 2023 outback they have with power seats are exhibiting the same issu, while the manual seats do not.
Corrective Action:
The back of the passenger seat is shaking uncontrollably at higherspeeds. According to my local subaru dealership all 2023 outback they have with power seats are exhibiting the same issu, while the manual seats do not.
Additional Notes:
The back of the passenger seat is shaking uncontrollably at higherspeeds. According to my local subaru dealership all 2023 outback they have with power seats are exhibiting the same issu, while the manual seats do not.
Mfg Campaign: 11603496
Recall Date: Jul 19, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
In the last approximately 8 months my car has deployed the forward collision warning--Slamming on the brakes-red lights flashing on the screen-seat belts locking--for no apparent reason. Nothing was in front of me!! Twice I was in a local construction zone with cars right behind me and was nearly rear-ended!! Very Frightening experience each time! I took it to the Subaru dealer but they found nothing wrong with the eye sight technology. They did a test drive and it did not do that for them.. But what are the chances that it would occur for them when it has only occurred once a month or so. Contacted Subaru Customer line and was basically told unless it could be collaborated by their mechanics -there was nothing they could do.! Unbelieveable!! Ironic if my safety features are going to get me in an accident!! I am fearful about driving the car as there is no rhyme or reason to the device malfunctioning and slamming on the brakes. I hope you have some information on this to help me.
Corrective Action:
In the last approximately 8 months my car has deployed the forward collision warning--Slamming on the brakes-red lights flashing on the screen-seat belts locking--for no apparent reason. Nothing was in front of me!! Twice I was in a local construction zone with cars right behind me and was nearly rear-ended!! Very Frightening experience each time! I took it to the Subaru dealer but they found nothing wrong with the eye sight technology. They did a test drive and it did not do that for them.. But what are the chances that it would occur for them when it has only occurred once a month or so. Contacted Subaru Customer line and was basically told unless it could be collaborated by their mechanics -there was nothing they could do.! Unbelieveable!! Ironic if my safety features are going to get me in an accident!! I am fearful about driving the car as there is no rhyme or reason to the device malfunctioning and slamming on the brakes. I hope you have some information on this to help me.
Additional Notes:
In the last approximately 8 months my car has deployed the forward collision warning--Slamming on the brakes-red lights flashing on the screen-seat belts locking--for no apparent reason. Nothing was in front of me!! Twice I was in a local construction zone with cars right behind me and was nearly rear-ended!! Very Frightening experience each time! I took it to the Subaru dealer but they found nothing wrong with the eye sight technology. They did a test drive and it did not do that for them.. But what are the chances that it would occur for them when it has only occurred once a month or so. Contacted Subaru Customer line and was basically told unless it could be collaborated by their mechanics -there was nothing they could do.! Unbelieveable!! Ironic if my safety features are going to get me in an accident!! I am fearful about driving the car as there is no rhyme or reason to the device malfunctioning and slamming on the brakes. I hope you have some information on this to help me.
Mfg Campaign: 11602697
Recall Date: Jul 16, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starlink head unit/infotainment system - system freezes, major system lags, ghost input (buttons pressed without user input), radio cut outs, and delayed system startup and operation). Delay/lag issues are experienced daily and other issues occasionally occur. No warning lamps or messages. I will be bringing the vehicle to the dealership, yet this seems like a common issue with the 2023 Subaru Outback Wilderness
Corrective Action:
Starlink head unit/infotainment system - system freezes, major system lags, ghost input (buttons pressed without user input), radio cut outs, and delayed system startup and operation). Delay/lag issues are experienced daily and other issues occasionally occur. No warning lamps or messages. I will be bringing the vehicle to the dealership, yet this seems like a common issue with the 2023 Subaru Outback Wilderness
Additional Notes:
Starlink head unit/infotainment system - system freezes, major system lags, ghost input (buttons pressed without user input), radio cut outs, and delayed system startup and operation). Delay/lag issues are experienced daily and other issues occasionally occur. No warning lamps or messages. I will be bringing the vehicle to the dealership, yet this seems like a common issue with the 2023 Subaru Outback Wilderness
Mfg Campaign: 11600463
Recall Date: Jul 9, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Corrective Action:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Additional Notes:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Mfg Campaign: 11587316
Recall Date: May 6, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Corrective Action:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Additional Notes:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Mfg Campaign: 11587316
Recall Date: May 6, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Corrective Action:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Additional Notes:
The Eyesight system on my 2023 Subaru Outback will suddenly stop working. It will go out in all conditions, mornings, afternoons and evenings. Sometimes it will go out a a minute or two. Other times it will be out for hours. Since the feature is involved with automatic braking, this poses a safety hazard if there is any kind of driver distraction that occurs, even if it is from an external source like another vehicle. This has been brought to the attention of the local Subaru dealer for a fix. It worked for a period of time and is happening much for frequently now. Many of the other driver monitoring systems in the car have similar issues.
Mfg Campaign: 11587316
Recall Date: May 6, 2024
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
While traveling at highway speeds (75 mph) the hood release mechanism released causing the hood to lift several inches. While the manual release kept the hood from opening completely, I had to immediately pull to the shoulder and firmly close the hood.
Corrective Action:
While traveling at highway speeds (75 mph) the hood release mechanism released causing the hood to lift several inches. While the manual release kept the hood from opening completely, I had to immediately pull to the shoulder and firmly close the hood.
Additional Notes:
While traveling at highway speeds (75 mph) the hood release mechanism released causing the hood to lift several inches. While the manual release kept the hood from opening completely, I had to immediately pull to the shoulder and firmly close the hood.
Mfg Campaign: 11581272
Recall Date: Apr 5, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Corrective Action:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Additional Notes:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Mfg Campaign: 11577064
Recall Date: Mar 13, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Corrective Action:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Additional Notes:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Mfg Campaign: 11577064
Recall Date: Mar 13, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Corrective Action:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Additional Notes:
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Mfg Campaign: 11577064
Recall Date: Mar 13, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Corrective Action:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Additional Notes:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Mfg Campaign: 11574953
Recall Date: Mar 1, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Corrective Action:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Additional Notes:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Mfg Campaign: 11574953
Recall Date: Mar 1, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Corrective Action:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Additional Notes:
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Mfg Campaign: 11574953
Recall Date: Mar 1, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving on the highway approximately 65 mph a rock hit the lower right side of the windshield on the passenger side. This caused a broken round style depression in the glass and 2 cracks that radiated out about 5-6 inches. This is will be the second replacement windshield and 3rd repair within 1 year of ownership.
Corrective Action:
Driving on the highway approximately 65 mph a rock hit the lower right side of the windshield on the passenger side. This caused a broken round style depression in the glass and 2 cracks that radiated out about 5-6 inches. This is will be the second replacement windshield and 3rd repair within 1 year of ownership.
Additional Notes:
Driving on the highway approximately 65 mph a rock hit the lower right side of the windshield on the passenger side. This caused a broken round style depression in the glass and 2 cracks that radiated out about 5-6 inches. This is will be the second replacement windshield and 3rd repair within 1 year of ownership.
Mfg Campaign: 11572776
Recall Date: Feb 19, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It was 5:30 PM and I was driving 80mph (the speed limit) down interstate 84 near Mountain Home Idaho. There was no one near me and I heard a very loud bang and my sunroof had exploded. It exploded out as from the inside and not down as though something had hit it. I did not see anything that could have caused this is just exploded on its own.
Corrective Action:
It was 5:30 PM and I was driving 80mph (the speed limit) down interstate 84 near Mountain Home Idaho. There was no one near me and I heard a very loud bang and my sunroof had exploded. It exploded out as from the inside and not down as though something had hit it. I did not see anything that could have caused this is just exploded on its own.
Additional Notes:
It was 5:30 PM and I was driving 80mph (the speed limit) down interstate 84 near Mountain Home Idaho. There was no one near me and I heard a very loud bang and my sunroof had exploded. It exploded out as from the inside and not down as though something had hit it. I did not see anything that could have caused this is just exploded on its own.
Mfg Campaign: 11571827
Recall Date: Feb 14, 2024
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Valencia, CA • 36 yrs
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