Complaints & Recalls
Consumer Complaints
90 ComplaintsSubaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Corrective Action:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Additional Notes:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Mfg Campaign: 11579168
Recall Date: Mar 24, 2024
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Corrective Action:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Additional Notes:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Mfg Campaign: 11579168
Recall Date: Mar 24, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Corrective Action:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Additional Notes:
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Mfg Campaign: 11579168
Recall Date: Mar 24, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11577274
Recall Date: Mar 14, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: SENSING SYSTEM: CAMERA
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11577274
Recall Date: Mar 14, 2024
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Corrective Action:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Additional Notes:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Mfg Campaign: 11576944
Recall Date: Mar 12, 2024
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Corrective Action:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Additional Notes:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Mfg Campaign: 11576944
Recall Date: Mar 12, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Corrective Action:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Additional Notes:
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Mfg Campaign: 11576944
Recall Date: Mar 12, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked after a tiny pebble hit at around 35mph. Dealer and Subaru of America refuse to take responsibility for their defective and poor quality windshields.
Corrective Action:
Windshield cracked after a tiny pebble hit at around 35mph. Dealer and Subaru of America refuse to take responsibility for their defective and poor quality windshields.
Additional Notes:
Windshield cracked after a tiny pebble hit at around 35mph. Dealer and Subaru of America refuse to take responsibility for their defective and poor quality windshields.
Mfg Campaign: 11574732
Recall Date: Feb 29, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The pre-collision braking system has engaged twice during normal traffic flows and came close to causing an accident.
Corrective Action:
The pre-collision braking system has engaged twice during normal traffic flows and came close to causing an accident.
Additional Notes:
The pre-collision braking system has engaged twice during normal traffic flows and came close to causing an accident.
Mfg Campaign: 11573691
Recall Date: Feb 23, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Adaptive cruise control slows way down for a sound wall on a curve.
Corrective Action:
Adaptive cruise control slows way down for a sound wall on a curve.
Additional Notes:
Adaptive cruise control slows way down for a sound wall on a curve.
Mfg Campaign: 11573693
Recall Date: Feb 23, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The front collision warning does not work in this car. When coming within 5 feet of the car in front of my vehicle at higher rates of speed my car offered no warning indication nor did it brake. Pre collision braking is turned on. Lane departure all functions is turned on. Driver monitoring system is turned on. I took car in to have it evaluated and colonial Subaru in Feasterville told me all systems were fully functional.
Corrective Action:
The front collision warning does not work in this car. When coming within 5 feet of the car in front of my vehicle at higher rates of speed my car offered no warning indication nor did it brake. Pre collision braking is turned on. Lane departure all functions is turned on. Driver monitoring system is turned on. I took car in to have it evaluated and colonial Subaru in Feasterville told me all systems were fully functional.
Additional Notes:
The front collision warning does not work in this car. When coming within 5 feet of the car in front of my vehicle at higher rates of speed my car offered no warning indication nor did it brake. Pre collision braking is turned on. Lane departure all functions is turned on. Driver monitoring system is turned on. I took car in to have it evaluated and colonial Subaru in Feasterville told me all systems were fully functional.
Mfg Campaign: 11573279
Recall Date: Feb 22, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked 40 days after purchase with no apparent stone strike, collision or pressure. ~4 inch crack noticed from the top middle section where eyesight camera is mounted.
Corrective Action:
Windshield cracked 40 days after purchase with no apparent stone strike, collision or pressure. ~4 inch crack noticed from the top middle section where eyesight camera is mounted.
Additional Notes:
Windshield cracked 40 days after purchase with no apparent stone strike, collision or pressure. ~4 inch crack noticed from the top middle section where eyesight camera is mounted.
Mfg Campaign: 11571560
Recall Date: Feb 12, 2024
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Corrective Action:
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Additional Notes:
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Mfg Campaign: 11569446
Recall Date: Feb 2, 2024
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Corrective Action:
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Additional Notes:
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Mfg Campaign: 11569446
Recall Date: Feb 2, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2024 Subaru Outback. The contact stated that while driving from a complete stop, the vehicle was involved in a head-on collision. The contact stated that the air bags failed to deploy. The contact stated that the air bag warning light was illuminated after the crash. The contact sustained a concussion and the driver of the other vehicle sustained a knee injury. The contact received medical attention via the hospital an hour after the incident. A police report was filed. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000.
Corrective Action:
The contact owned a 2024 Subaru Outback. The contact stated that while driving from a complete stop, the vehicle was involved in a head-on collision. The contact stated that the air bags failed to deploy. The contact stated that the air bag warning light was illuminated after the crash. The contact sustained a concussion and the driver of the other vehicle sustained a knee injury. The contact received medical attention via the hospital an hour after the incident. A police report was filed. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000.
Additional Notes:
The contact owned a 2024 Subaru Outback. The contact stated that while driving from a complete stop, the vehicle was involved in a head-on collision. The contact stated that the air bags failed to deploy. The contact stated that the air bag warning light was illuminated after the crash. The contact sustained a concussion and the driver of the other vehicle sustained a knee injury. The contact received medical attention via the hospital an hour after the incident. A police report was filed. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000.
Mfg Campaign: 11566351
Recall Date: Jan 18, 2024
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Corrective Action:
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Additional Notes:
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Mfg Campaign: 11565222
Recall Date: Jan 12, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Corrective Action:
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Additional Notes:
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Mfg Campaign: 11565222
Recall Date: Jan 12, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked after a rock hit. This is the first crack I have ever had and I believe Subaru glass to be at fault. It continued to splinter while driving at a quick rate even on a smooth road. Which also seems unreasonable. This seems like a safety issue.
Corrective Action:
Windshield cracked after a rock hit. This is the first crack I have ever had and I believe Subaru glass to be at fault. It continued to splinter while driving at a quick rate even on a smooth road. Which also seems unreasonable. This seems like a safety issue.
Additional Notes:
Windshield cracked after a rock hit. This is the first crack I have ever had and I believe Subaru glass to be at fault. It continued to splinter while driving at a quick rate even on a smooth road. Which also seems unreasonable. This seems like a safety issue.
Mfg Campaign: 11564519
Recall Date: Jan 10, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Vehicle has a crack in the windshield, likely from a small rock kicked up while driving on the highway. Vehicle is 5 months old with under 6,000 miles.
Corrective Action:
Vehicle has a crack in the windshield, likely from a small rock kicked up while driving on the highway. Vehicle is 5 months old with under 6,000 miles.
Additional Notes:
Vehicle has a crack in the windshield, likely from a small rock kicked up while driving on the highway. Vehicle is 5 months old with under 6,000 miles.
Mfg Campaign: 11556315
Recall Date: Nov 21, 2023
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