Complaints & Recalls
Consumer Complaints
90 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Subaru case # 231102-1901318 - recorded phone call for full discussion between me & Subaru to address this safety issue due to engineering Tried to help Subaru; was told: : "Engineering is not a consumer facing department." Driver side mirror does not adjust enough outboard to prevent blind spot from being larger than an approaching 4 door long bed pick up in lane to the left of 2024 Subaru Outback Wilderness. Photo #1: with driver side mirror fully adjusted outboard, body of vehicle fills >1/3, <1/2 of mirror area. Should be just a hint of vehicle side. (I'm under 6' tall but drive with seat fairly back & seat back fairly forward. Photo #2 & #3: measured mirror deflection inside housing showing maximum driver side LESS than passenger side (When, given left side driver position, should be same or other way around. Have only good things to say about dealer. Purchased a handful of Subaru's there with positive results. Have only good things to say about Subaru customer service for ~ 25 previous years - until now. They refused to escalate my attempt to help them fix this obvious safety issue. An argument can be made that the blind spot monitor flashes. To which I respond: If you have a dog, do you stop locking your doors? If you have credit monitoring, can you click on all your suspect emails and leave your checkbook & credit cards out? Dealer service manager examined mirror: 1) mirror is same as on other similar models. 2) internal elements might be adjustable to improve ... but 3) Says Subaru engineering refused to authorize any internal mirror adjustment by dealer service department.
Corrective Action:
Subaru case # 231102-1901318 - recorded phone call for full discussion between me & Subaru to address this safety issue due to engineering Tried to help Subaru; was told: : "Engineering is not a consumer facing department." Driver side mirror does not adjust enough outboard to prevent blind spot from being larger than an approaching 4 door long bed pick up in lane to the left of 2024 Subaru Outback Wilderness. Photo #1: with driver side mirror fully adjusted outboard, body of vehicle fills >1/3, <1/2 of mirror area. Should be just a hint of vehicle side. (I'm under 6' tall but drive with seat fairly back & seat back fairly forward. Photo #2 & #3: measured mirror deflection inside housing showing maximum driver side LESS than passenger side (When, given left side driver position, should be same or other way around. Have only good things to say about dealer. Purchased a handful of Subaru's there with positive results. Have only good things to say about Subaru customer service for ~ 25 previous years - until now. They refused to escalate my attempt to help them fix this obvious safety issue. An argument can be made that the blind spot monitor flashes. To which I respond: If you have a dog, do you stop locking your doors? If you have credit monitoring, can you click on all your suspect emails and leave your checkbook & credit cards out? Dealer service manager examined mirror: 1) mirror is same as on other similar models. 2) internal elements might be adjustable to improve ... but 3) Says Subaru engineering refused to authorize any internal mirror adjustment by dealer service department.
Additional Notes:
Subaru case # 231102-1901318 - recorded phone call for full discussion between me & Subaru to address this safety issue due to engineering Tried to help Subaru; was told: : "Engineering is not a consumer facing department." Driver side mirror does not adjust enough outboard to prevent blind spot from being larger than an approaching 4 door long bed pick up in lane to the left of 2024 Subaru Outback Wilderness. Photo #1: with driver side mirror fully adjusted outboard, body of vehicle fills >1/3, <1/2 of mirror area. Should be just a hint of vehicle side. (I'm under 6' tall but drive with seat fairly back & seat back fairly forward. Photo #2 & #3: measured mirror deflection inside housing showing maximum driver side LESS than passenger side (When, given left side driver position, should be same or other way around. Have only good things to say about dealer. Purchased a handful of Subaru's there with positive results. Have only good things to say about Subaru customer service for ~ 25 previous years - until now. They refused to escalate my attempt to help them fix this obvious safety issue. An argument can be made that the blind spot monitor flashes. To which I respond: If you have a dog, do you stop locking your doors? If you have credit monitoring, can you click on all your suspect emails and leave your checkbook & credit cards out? Dealer service manager examined mirror: 1) mirror is same as on other similar models. 2) internal elements might be adjustable to improve ... but 3) Says Subaru engineering refused to authorize any internal mirror adjustment by dealer service department.
Mfg Campaign: 11555255
Recall Date: Nov 15, 2023
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Corrective Action:
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Additional Notes:
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Mfg Campaign: 11552693
Recall Date: Oct 30, 2023
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Corrective Action:
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Additional Notes:
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Mfg Campaign: 11552693
Recall Date: Oct 30, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11546993
Recall Date: Sep 27, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11546993
Recall Date: Sep 27, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving on a state highway in the Phoenix Arizona area the moonroof glass exploded and shattered. The time was approximately 9:45 PM, the outside temperature was approximately 95*F , interior AC was set to MAX/AC, speed was 75 MPH. There was no indication of an object hitting the glass and the glass appeared to be broken from the inside going out.
Corrective Action:
While driving on a state highway in the Phoenix Arizona area the moonroof glass exploded and shattered. The time was approximately 9:45 PM, the outside temperature was approximately 95*F , interior AC was set to MAX/AC, speed was 75 MPH. There was no indication of an object hitting the glass and the glass appeared to be broken from the inside going out.
Additional Notes:
While driving on a state highway in the Phoenix Arizona area the moonroof glass exploded and shattered. The time was approximately 9:45 PM, the outside temperature was approximately 95*F , interior AC was set to MAX/AC, speed was 75 MPH. There was no indication of an object hitting the glass and the glass appeared to be broken from the inside going out.
Mfg Campaign: 11545648
Recall Date: Sep 20, 2023
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Corrective Action:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Additional Notes:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Mfg Campaign: 11536023
Recall Date: Aug 2, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Corrective Action:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Additional Notes:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Mfg Campaign: 11536023
Recall Date: Aug 2, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Corrective Action:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Additional Notes:
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Mfg Campaign: 11536023
Recall Date: Aug 2, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The moon roof shattered. Have not even had the vehicle two days yet. It was fine yesterday (5/26/2023). Went out this afternoon (5/27/2023) and found the moon roof completely shattered and fractured. There is a hole near the rear center and fractures covering the entire moon roof window. We had not even operated the moon roof. This vehicle has less than 100 miles on it. Called the dealership and was told to call my insurance company because I could not prove it was caused by a defect.
Corrective Action:
The moon roof shattered. Have not even had the vehicle two days yet. It was fine yesterday (5/26/2023). Went out this afternoon (5/27/2023) and found the moon roof completely shattered and fractured. There is a hole near the rear center and fractures covering the entire moon roof window. We had not even operated the moon roof. This vehicle has less than 100 miles on it. Called the dealership and was told to call my insurance company because I could not prove it was caused by a defect.
Additional Notes:
The moon roof shattered. Have not even had the vehicle two days yet. It was fine yesterday (5/26/2023). Went out this afternoon (5/27/2023) and found the moon roof completely shattered and fractured. There is a hole near the rear center and fractures covering the entire moon roof window. We had not even operated the moon roof. This vehicle has less than 100 miles on it. Called the dealership and was told to call my insurance company because I could not prove it was caused by a defect.
Mfg Campaign: 11524134
Recall Date: May 27, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury