Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2021 WRX vehicles. The backup light switch may corrode and become inoperative, which can result in the backup lights not illuminating and the rearview camera image not displaying when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRE-22
Recall Date: Jul 21, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Consumer Complaints
56 ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
IN JANUARY 2019 AROUND 10PM PST MY 2018 SUBARU WRX EXPERIENCED A SERIOUS MALFUNCTION. AT THE TIME OF THIS INCIENT I WAS IN A SUCLUDED, WOODED AREA WITHOUT CELLPHONE SERVICE, AS WELL AS BEING ATLEAST 30MINUTES TO THE NEAREST STORE. THIS COULD HAVE BEEN DEADLY. I WAS GOING DOWN A HILL AT 35MPH, IT WAS VERY RAINY AND DIFFICULT TO SEE. AT THE BOTTOM OF THIS HILL WAS A SHARP RIGHT TURN, AT THIS TIME THE SAFETY SYSTEM ACTIVED TAKING OVER ALL CONTROL OF THE VEHICLE. THIS CAUSED STEERING TO LOCK UP, TURNING TO THE FAR LEFT. AT THE RIGHT WAS A 15-20FOOT DROP INTO A LAKE. THE TURN I WAS SUPPOSED TO TAKE WAS A SHARP RIGHT. STILL UNABLE REGAIN CONTROL AND WAS DRIVING STRAIGHT TOWARDS THE FAST APPROACHING LAKE. SHORTLY BEFORE DROPOFF I WAS ABLE TO FORCE THE STERRING WHEEL TO THE RIGHT. BUT STEERING AGAIN LOCKED UP AND FORCED ME TO THE FAR RIGHT. OFF THE ROAD TO THE RIGHT WAS HEAVLY WOODED. NAROWLY ABLE TO REGAIN CONTROL OF STERRING I CRASHED THROUGH BUSHES. CAUSING MINOR DAMAGE TO THE FOLLOWING; PASSENGER SIDE MIRROR, SCRATCHES TO WHOLE PASSENGER SIDE, DEEP DENT ON LOWER REAR DOOR AND QUARTER PANEL. REAR PASSENGER TIRE COLLIDED WITH A TREE STUMP WITH IMPACT AT 35MPH STOPPING THE CAR INSTANTLY. TIRE WAS SEPARATED FROM THE RIM BY A TREE BRANCH, LOWER CONTROL ARM WAS BENT AND CRACKED, ENTIRE REAR DRIVE AXLE WAS PUSH TO THE RIGHT CAUSEING ALIGNMENT OF THE DRIVER SIDE REAR TIRE TO BE PUSHED OUT. THE AIRBAGS DID NOT DEPLOY AND I HIT MY HEAD ON THE DRIVER'S SIDE WINDOW. THE CAR WAS 100% UNDRIVABLE TIRE WOULDN'T MOVE. TAKING DAMAGE TIRE OFF AND PUTTING ON DONUGT TOOK OVER AN HOUR, I COULDN'T GET THE DAMAGED TIRE OFF. A LOT MORE TO THIS AS WELL. I HAVE COMPLAINED ABOUT THIS ISSUE MANY TIMES AND DEALERSHIP DID NOTHING. I AM SCARED OF THIS CAR AND WILL NEVER OWN A SUBARU AGAIN. THIS IS ONE OF DOZENS OF ISSUES I HAVE WITH THIS CAR. ITS GETTING WORSE BUT THE DEALER WONT CARE UNTIL I GET HURT
Corrective Action:
IN JANUARY 2019 AROUND 10PM PST MY 2018 SUBARU WRX EXPERIENCED A SERIOUS MALFUNCTION. AT THE TIME OF THIS INCIENT I WAS IN A SUCLUDED, WOODED AREA WITHOUT CELLPHONE SERVICE, AS WELL AS BEING ATLEAST 30MINUTES TO THE NEAREST STORE. THIS COULD HAVE BEEN DEADLY. I WAS GOING DOWN A HILL AT 35MPH, IT WAS VERY RAINY AND DIFFICULT TO SEE. AT THE BOTTOM OF THIS HILL WAS A SHARP RIGHT TURN, AT THIS TIME THE SAFETY SYSTEM ACTIVED TAKING OVER ALL CONTROL OF THE VEHICLE. THIS CAUSED STEERING TO LOCK UP, TURNING TO THE FAR LEFT. AT THE RIGHT WAS A 15-20FOOT DROP INTO A LAKE. THE TURN I WAS SUPPOSED TO TAKE WAS A SHARP RIGHT. STILL UNABLE REGAIN CONTROL AND WAS DRIVING STRAIGHT TOWARDS THE FAST APPROACHING LAKE. SHORTLY BEFORE DROPOFF I WAS ABLE TO FORCE THE STERRING WHEEL TO THE RIGHT. BUT STEERING AGAIN LOCKED UP AND FORCED ME TO THE FAR RIGHT. OFF THE ROAD TO THE RIGHT WAS HEAVLY WOODED. NAROWLY ABLE TO REGAIN CONTROL OF STERRING I CRASHED THROUGH BUSHES. CAUSING MINOR DAMAGE TO THE FOLLOWING; PASSENGER SIDE MIRROR, SCRATCHES TO WHOLE PASSENGER SIDE, DEEP DENT ON LOWER REAR DOOR AND QUARTER PANEL. REAR PASSENGER TIRE COLLIDED WITH A TREE STUMP WITH IMPACT AT 35MPH STOPPING THE CAR INSTANTLY. TIRE WAS SEPARATED FROM THE RIM BY A TREE BRANCH, LOWER CONTROL ARM WAS BENT AND CRACKED, ENTIRE REAR DRIVE AXLE WAS PUSH TO THE RIGHT CAUSEING ALIGNMENT OF THE DRIVER SIDE REAR TIRE TO BE PUSHED OUT. THE AIRBAGS DID NOT DEPLOY AND I HIT MY HEAD ON THE DRIVER'S SIDE WINDOW. THE CAR WAS 100% UNDRIVABLE TIRE WOULDN'T MOVE. TAKING DAMAGE TIRE OFF AND PUTTING ON DONUGT TOOK OVER AN HOUR, I COULDN'T GET THE DAMAGED TIRE OFF. A LOT MORE TO THIS AS WELL. I HAVE COMPLAINED ABOUT THIS ISSUE MANY TIMES AND DEALERSHIP DID NOTHING. I AM SCARED OF THIS CAR AND WILL NEVER OWN A SUBARU AGAIN. THIS IS ONE OF DOZENS OF ISSUES I HAVE WITH THIS CAR. ITS GETTING WORSE BUT THE DEALER WONT CARE UNTIL I GET HURT
Additional Notes:
IN JANUARY 2019 AROUND 10PM PST MY 2018 SUBARU WRX EXPERIENCED A SERIOUS MALFUNCTION. AT THE TIME OF THIS INCIENT I WAS IN A SUCLUDED, WOODED AREA WITHOUT CELLPHONE SERVICE, AS WELL AS BEING ATLEAST 30MINUTES TO THE NEAREST STORE. THIS COULD HAVE BEEN DEADLY. I WAS GOING DOWN A HILL AT 35MPH, IT WAS VERY RAINY AND DIFFICULT TO SEE. AT THE BOTTOM OF THIS HILL WAS A SHARP RIGHT TURN, AT THIS TIME THE SAFETY SYSTEM ACTIVED TAKING OVER ALL CONTROL OF THE VEHICLE. THIS CAUSED STEERING TO LOCK UP, TURNING TO THE FAR LEFT. AT THE RIGHT WAS A 15-20FOOT DROP INTO A LAKE. THE TURN I WAS SUPPOSED TO TAKE WAS A SHARP RIGHT. STILL UNABLE REGAIN CONTROL AND WAS DRIVING STRAIGHT TOWARDS THE FAST APPROACHING LAKE. SHORTLY BEFORE DROPOFF I WAS ABLE TO FORCE THE STERRING WHEEL TO THE RIGHT. BUT STEERING AGAIN LOCKED UP AND FORCED ME TO THE FAR RIGHT. OFF THE ROAD TO THE RIGHT WAS HEAVLY WOODED. NAROWLY ABLE TO REGAIN CONTROL OF STERRING I CRASHED THROUGH BUSHES. CAUSING MINOR DAMAGE TO THE FOLLOWING; PASSENGER SIDE MIRROR, SCRATCHES TO WHOLE PASSENGER SIDE, DEEP DENT ON LOWER REAR DOOR AND QUARTER PANEL. REAR PASSENGER TIRE COLLIDED WITH A TREE STUMP WITH IMPACT AT 35MPH STOPPING THE CAR INSTANTLY. TIRE WAS SEPARATED FROM THE RIM BY A TREE BRANCH, LOWER CONTROL ARM WAS BENT AND CRACKED, ENTIRE REAR DRIVE AXLE WAS PUSH TO THE RIGHT CAUSEING ALIGNMENT OF THE DRIVER SIDE REAR TIRE TO BE PUSHED OUT. THE AIRBAGS DID NOT DEPLOY AND I HIT MY HEAD ON THE DRIVER'S SIDE WINDOW. THE CAR WAS 100% UNDRIVABLE TIRE WOULDN'T MOVE. TAKING DAMAGE TIRE OFF AND PUTTING ON DONUGT TOOK OVER AN HOUR, I COULDN'T GET THE DAMAGED TIRE OFF. A LOT MORE TO THIS AS WELL. I HAVE COMPLAINED ABOUT THIS ISSUE MANY TIMES AND DEALERSHIP DID NOTHING. I AM SCARED OF THIS CAR AND WILL NEVER OWN A SUBARU AGAIN. THIS IS ONE OF DOZENS OF ISSUES I HAVE WITH THIS CAR. ITS GETTING WORSE BUT THE DEALER WONT CARE UNTIL I GET HURT
Mfg Campaign: 11205605
Recall Date: May 3, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING VEHICLE THE ENGINE STARTED KNOCKING. TOOK TO DEALER UNDER WARRANTY AND DENIED CLAIM.
Corrective Action:
WHILE DRIVING VEHICLE THE ENGINE STARTED KNOCKING. TOOK TO DEALER UNDER WARRANTY AND DENIED CLAIM.
Additional Notes:
WHILE DRIVING VEHICLE THE ENGINE STARTED KNOCKING. TOOK TO DEALER UNDER WARRANTY AND DENIED CLAIM.
Mfg Campaign: 11203653
Recall Date: Apr 25, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT ADVISING CYLINDER MISFIRE ADVISING RINGLAND OISTON FAILURE SPARKNPLUG DESTROYED
Corrective Action:
CHECK ENGINE LIGHT ADVISING CYLINDER MISFIRE ADVISING RINGLAND OISTON FAILURE SPARKNPLUG DESTROYED
Additional Notes:
CHECK ENGINE LIGHT ADVISING CYLINDER MISFIRE ADVISING RINGLAND OISTON FAILURE SPARKNPLUG DESTROYED
Mfg Campaign: 11203037
Recall Date: Apr 23, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CHECK ENGINE LIGHT ADVISING CYLINDER MISFIRE ADVISING RINGLAND OISTON FAILURE SPARKNPLUG DESTROYED
Corrective Action:
CHECK ENGINE LIGHT ADVISING CYLINDER MISFIRE ADVISING RINGLAND OISTON FAILURE SPARKNPLUG DESTROYED
Additional Notes:
CHECK ENGINE LIGHT ADVISING CYLINDER MISFIRE ADVISING RINGLAND OISTON FAILURE SPARKNPLUG DESTROYED
Mfg Campaign: 11203037
Recall Date: Apr 23, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Corrective Action:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Additional Notes:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Mfg Campaign: 11170277
Recall Date: Jan 16, 2019
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Corrective Action:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Additional Notes:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Mfg Campaign: 11170277
Recall Date: Jan 16, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Corrective Action:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Additional Notes:
THE WHEELS LOCKED WHILE DRIVING ON A CLEAR DECEMBER DAY (I DON'T HAVE EXACT DAY) ON A WINDING MOUNTAIN ROAD FULL OF CLIFFS. 38 MPH AND FEET FROM GOING OFF A CLIFF SUBARU SAY ELECTRONIC MODULE FAILED THEN IN ANOTHER STATEMENT FROM HAK AT SUBARU AMERICA THEY SAY THE TWO OCCURRENCES NOT RELATED EVEN THOUGH THEY HAPPENED SIMULTANEOUSLY. WE TOOK THE CAR IN BECAUSE OF THE WHEEL LOCKING UP WHILE MOVING AND THEY DISCOVERED THE ELECTRONIC FAILURE. THEY MAINTAIN THE CAR IS SAFE TO DRIVE "BECAUSE THEY CAN'T RECREATE THE PROBLEM". SUBARU FAIRFIELD HAS PROMISED US HELP BUT HAVE DONE NOTHING BUT ISSUE THREATS WHEN NO ONE FROM SUBARU AMERICA EVEN CALLS US! THE CARS HAVE A SERIOUS SAFETY ISSUE AND NO ONE WANTS TO DRIVE IT INCLUDING THE SERVICE TECHNICIAN. THEY DROVE IT 20 MILES WHEN THEY WERE SUPPOSED TO BE TESTING IT. WE HAVE DATE/TIME STAMPED PHOTOS! WE WERE TOLD THIS IS A "RARE" SAFETY FAILURE YET THEY TREAT US LIKE NORMAL AND LIE ABOUT EVEN TEST DRIVING IT. THIS IS SO UNSAFE THAT A CAR WHEEL STOPS MOVING LIKE THE ENGINE IS OFF YET THE CAR IS RUNNINGT!!! SHE DECIDED TRY AND JERK THE WHEEL SUPER HARD AND FORTUNATELY IT FINALLY MOVED AND SHE DID NOT GO OVER THE CLIFF AND FORTUNATELY THERE WAS NO TRAFFIC COMING IN THE OPPOSING LANE AS SHE CROSSED THE YELLOW LINES ETC. SHE HAD A SORE BACK FOR MANY DAYS FROM THE FORCE OF JERKING THE WHEEL AND WAS LEFT SHAKEN AND DISTURBED WITH NO WHERE TO PULL OVER. SUBARU AMERICA REGIONAL SERVICE MANAGER REQUESTED THE DETAILS AND WAS SUPPOSED TO CONTACT US BUT NO ONE HAS. WE NAIVELY BELOVED THE DEALER THAT THEY WERE TRYING TO HELP US INSTEAD TODAY I GET AN EMAIL SAYING THE WILL NOW CHARGE US STORAGE OF $175 X DAY IF WE DON'T COLLECT THE CAR. I SENT THEM NOTIFICATION THAT WE ARE SURRENDERING THE LEASE AS WE WILL NEVER GET IN THIS CAR AGAIN. DONT BUY A WRX!!!!!
Mfg Campaign: 11170277
Recall Date: Jan 16, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE MILEAGE WAS 7387 MILES. WHILE DRIVING SEVERAL CHECK ENGINE LIGHTS ILLUMINATED INCLUDING TRACTION CONTROL, CHECK ENGINE LIGHT, ABS, HILL DECENT ASSIST, CRUISE CONTROL ICON FLASHING. VEHICLE POWER WAS DRAMATICALLY REDUCED. MADE APPOINTMENT NEXT DAY WITH SUBARU DEALERSHIP. I WAS INFORMED CODE P0016 SHOWED UP ON THE DIAGNOSIS. IT INDICATED CRANKSHAFT POSITION CAMSHAFT POSITION CORRELATION BANK 1 SENSOR A. VEHICLE WAS AT DEALERSHIP FOR CLOSE TO TWO WEEKS. NUMEROUS PARTS WERE REPLACED INCLUDING OIL VALVE ASSEMBLY, CAMSHAFT SPROCKET ASSEMBLY, ECU CONTROL UNIT, GUIDE CHAINS, CHAIN LEVER, ETC. I HAVE INVOICE FROM DEALERSHIP DETAILING ALL PARTS REPLACED. ALTHOUGH COVERED UNDER WARRANTY, A BRAND NEW VEHICLE WITH UNDER 8000 SHOULDN'T ENCOUNTER THESE ISSUES.
Corrective Action:
VEHICLE MILEAGE WAS 7387 MILES. WHILE DRIVING SEVERAL CHECK ENGINE LIGHTS ILLUMINATED INCLUDING TRACTION CONTROL, CHECK ENGINE LIGHT, ABS, HILL DECENT ASSIST, CRUISE CONTROL ICON FLASHING. VEHICLE POWER WAS DRAMATICALLY REDUCED. MADE APPOINTMENT NEXT DAY WITH SUBARU DEALERSHIP. I WAS INFORMED CODE P0016 SHOWED UP ON THE DIAGNOSIS. IT INDICATED CRANKSHAFT POSITION CAMSHAFT POSITION CORRELATION BANK 1 SENSOR A. VEHICLE WAS AT DEALERSHIP FOR CLOSE TO TWO WEEKS. NUMEROUS PARTS WERE REPLACED INCLUDING OIL VALVE ASSEMBLY, CAMSHAFT SPROCKET ASSEMBLY, ECU CONTROL UNIT, GUIDE CHAINS, CHAIN LEVER, ETC. I HAVE INVOICE FROM DEALERSHIP DETAILING ALL PARTS REPLACED. ALTHOUGH COVERED UNDER WARRANTY, A BRAND NEW VEHICLE WITH UNDER 8000 SHOULDN'T ENCOUNTER THESE ISSUES.
Additional Notes:
VEHICLE MILEAGE WAS 7387 MILES. WHILE DRIVING SEVERAL CHECK ENGINE LIGHTS ILLUMINATED INCLUDING TRACTION CONTROL, CHECK ENGINE LIGHT, ABS, HILL DECENT ASSIST, CRUISE CONTROL ICON FLASHING. VEHICLE POWER WAS DRAMATICALLY REDUCED. MADE APPOINTMENT NEXT DAY WITH SUBARU DEALERSHIP. I WAS INFORMED CODE P0016 SHOWED UP ON THE DIAGNOSIS. IT INDICATED CRANKSHAFT POSITION CAMSHAFT POSITION CORRELATION BANK 1 SENSOR A. VEHICLE WAS AT DEALERSHIP FOR CLOSE TO TWO WEEKS. NUMEROUS PARTS WERE REPLACED INCLUDING OIL VALVE ASSEMBLY, CAMSHAFT SPROCKET ASSEMBLY, ECU CONTROL UNIT, GUIDE CHAINS, CHAIN LEVER, ETC. I HAVE INVOICE FROM DEALERSHIP DETAILING ALL PARTS REPLACED. ALTHOUGH COVERED UNDER WARRANTY, A BRAND NEW VEHICLE WITH UNDER 8000 SHOULDN'T ENCOUNTER THESE ISSUES.
Mfg Campaign: 11154864
Recall Date: Nov 29, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE FRONT PASSENGER DOOR WAS SLAMMED ON MY 2018 SUBARU WRX. THIS CAUSED ALL OF THE SIDE AIRBAGS TO DEPLOY- INCLUDING THE AIRBAG IN THE PASSENGER SEAT. THE VEHICLE WAS STOPPED WITH THE ENGINE ON. THERE WAS NO IMPACT ASIDE FROM THE DOOR BEING SLAMMED FROM THE OUTSIDE. THIS OCCURRED IN A PARKING LOT.
Corrective Action:
THE FRONT PASSENGER DOOR WAS SLAMMED ON MY 2018 SUBARU WRX. THIS CAUSED ALL OF THE SIDE AIRBAGS TO DEPLOY- INCLUDING THE AIRBAG IN THE PASSENGER SEAT. THE VEHICLE WAS STOPPED WITH THE ENGINE ON. THERE WAS NO IMPACT ASIDE FROM THE DOOR BEING SLAMMED FROM THE OUTSIDE. THIS OCCURRED IN A PARKING LOT.
Additional Notes:
THE FRONT PASSENGER DOOR WAS SLAMMED ON MY 2018 SUBARU WRX. THIS CAUSED ALL OF THE SIDE AIRBAGS TO DEPLOY- INCLUDING THE AIRBAG IN THE PASSENGER SEAT. THE VEHICLE WAS STOPPED WITH THE ENGINE ON. THERE WAS NO IMPACT ASIDE FROM THE DOOR BEING SLAMMED FROM THE OUTSIDE. THIS OCCURRED IN A PARKING LOT.
Mfg Campaign: 11142978
Recall Date: Oct 26, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Corrective Action:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Additional Notes:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Mfg Campaign: 11104249
Recall Date: Jun 27, 2018
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Corrective Action:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Additional Notes:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Mfg Campaign: 11104249
Recall Date: Jun 27, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Corrective Action:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Additional Notes:
THIS ISSUE OCCURS ON ACCELERATION , MOST NOTICEABLE WHEN MERGING ONTO FREEWAY FROM ON RAMP 1/2 THROTTLE , THE VEHICLE STARTS TO ACCELERATE NORMAL THEN HITS AROUND 4200 RPM AND THE BOOST GAUGE GOES NUTS FLUCTUATING UP AND DOWN AND THE VEHICLE LOOSES POWER , HESITATES , SURGES ( LIKE A FLAT SPOT ) THEN FINALLY GETS A LITTLE HIGHER IN RPM AND IT WILL PICK UP AGAIN THROUGH THE REST OF RPM GAUGE , MOST NOTICEABLE IN LOWER GEARS ( MINES A 6 SPEED MANUAL , I HAVE TAKEN THE CAR TO DEALER ON 5/30/18 WITH 1380 MILES ON THE ODOMETER , HUFFINES SUBARU DENTON TEXAS , TONY THE SERVICE MANAGER DROVE MY CAR AND DUPLICATED THE COMPLAINT , HE THEN PROCEEDED TO GET ANOTHER NEW WRX OFF THE LOT SIMILAR TO MINE AND AGAIN DUPLICATED THE COMPLAINT ( SO THIS IS A KNOWN ISSUE ) THE DEALER CLAIMS ITS JUST A DESIGN IN THE CAR , ITS VERY UNSAFE AS YOU THINK YOU WILL GET UP TO SPEED AND THEN IT HESITATES WHICH COULD CAUSE AN ACCIDENT , THE DEALER DID SAY THEY WOULD OPEN A CASE WITH SUBARU TECHLINE WHICH THEY DID NOT , SO I CALLED SUBARU CUSTOMER SERVICE AND FILED A COMPLAINT , THEY CALL BACK 2 DAYS LATER AND TELL ME WE SPOKE TO DEALER NOTHING WE CAN DO , SO I PROCEEDED TO DO AN INTERNET SEARCH AND FOUND NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON 17-18 WRX MODELS , I CURRENTLY HAVE 2006 MILES ON THE CAR AND ITS STILL DOING THIS , NOT SURE IF ITS A DRIVE BY WIRE , THROTTLE MAP ISSUE OR A FLAW IN THE FACTORY TUNING CAUSING THIS BUT IT NEEDS TO TO BE ADDRESSED AND FIXED , VEHICLE GIVES FALSE SENSE OF SECURITY ON ACCELLERATION .
Mfg Campaign: 11104249
Recall Date: Jun 27, 2018
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU WRX. WHILE DRIVING AND AFTER SHIFTING THE GEAR, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE JUMPED A CURB AND CRASHED INTO SOME BUSHES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO SUBARU OF SANTA FE (7511B CERRILLOS RD, SANTA FE, NM 87507), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU WRX. WHILE DRIVING AND AFTER SHIFTING THE GEAR, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE JUMPED A CURB AND CRASHED INTO SOME BUSHES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO SUBARU OF SANTA FE (7511B CERRILLOS RD, SANTA FE, NM 87507), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU WRX. WHILE DRIVING AND AFTER SHIFTING THE GEAR, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE JUMPED A CURB AND CRASHED INTO SOME BUSHES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO SUBARU OF SANTA FE (7511B CERRILLOS RD, SANTA FE, NM 87507), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11097999
Recall Date: May 25, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Corrective Action:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Additional Notes:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Mfg Campaign: 11033086
Recall Date: Oct 12, 2017
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Corrective Action:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Additional Notes:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Mfg Campaign: 11033086
Recall Date: Oct 12, 2017
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Corrective Action:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Additional Notes:
TL* THE CONTACT'S SON OWNS A 2018 SUBARU WRX. WHILE MAKING A LEFT TURN AT 25 MPH, THE FRONT DRIVER SIDE WHEEL REMAINED IN A TURNED POSITION AFTER THE DRIVER ATTEMPTED TO STRAIGHTEN THE VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED A BROKEN NOSE AND A SWOLLEN EYE. THE DRIVER WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS IN THE PROCESS OF BEING TRANSFERRED TO BRUNSWICK SUBARU (2992 CENTER RD, BRUNSWICK, OH 44212) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PLANNED TO INVESTIGATE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055.
Mfg Campaign: 11033086
Recall Date: Oct 12, 2017
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