Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19R1
Recall Date: Mar 27, 2019
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 Toyota Tundra and Sequoia vehicles and 2019 Toyota Avalon and Avalon Hybrid vehicles. The air bag electronic control unit (ECU) may erroneously detect a fault during the vehicle start-up self check. If this occurs, the ECU may not deploy the airbags as intended, in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection," and 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0X
Recall Date: Oct 4, 2018
Consumer Complaints
80 ComplaintsToyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Corrective Action:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Additional Notes:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Mfg Campaign: 11675492
Recall Date: Jul 22, 2025
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Corrective Action:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Additional Notes:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Mfg Campaign: 11675492
Recall Date: Jul 22, 2025
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Corrective Action:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Additional Notes:
I purchased this Vehicle as a Preowned Used Certified from The Toyota dealership The car has broke down 4 times for the same exact ISSUES All the lights will come on and it will say take to the dealer for Service June 8 2024 purchased the Car. November 2024 in the shop ( sensor ) December 2024 in the shop ( sensor ) NO CHARGE July 8, 2025 car had to stay overnight ( ignition coil $300 ) Service told me the Mechanical Warranty Expired in June. 8 days later July 17, 2025 Broke down on the highway I was stranded for 5 hours had to pay for a partial Tow out of miles. Its been 6 days no CAR. I DONT FEEL SAFE IN THIS VEHICLE and I Think it has a Defective System. I am locked into a Contract with a Vehicle that keeps Breaking down. I have called the Lemon Law and they said my car is too Old for a Claim but not considered NEW By 1 year. I need some Help, I have reached out to Toyota Corporate and I am waiting to see what they plan on doing. I have been STRESSED OUT SINCE MY LAST BREAKDOWN WITH THIS CAR. BY THE WAY I HAVE ONLY PUT 4000 MILES ON IT SINCE I PURCHASED IT. GOING ON A ROAD TRIP IS OUT. I NO LONGER TRUST THIS VEHICLE IT JUST CUTS OFF FOR NO REASON ONCE THE DASHBOARD LIGHTS COME ON IT JUST STOPS. I CANT IMAGINE HAVING MY GRANDBABIES IN THAT CAR ITS SCARY. Car is still in the SHOP ITS BEEN 6 DAYS NOW.
Mfg Campaign: 11675492
Recall Date: Jul 22, 2025
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Jerking and grinding noise in the transmission
Corrective Action:
Jerking and grinding noise in the transmission
Additional Notes:
Jerking and grinding noise in the transmission
Mfg Campaign: 11658786
Recall Date: May 4, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After troubleshooting, the issue with my car cannot communicate with my mobile app through Toyota remote connect, cannot update vehicle software, and after a $130 diagnostic fee, the dealer states the DCM module is bad and needs replacing. My question is this is a safety issue, correct?
Corrective Action:
After troubleshooting, the issue with my car cannot communicate with my mobile app through Toyota remote connect, cannot update vehicle software, and after a $130 diagnostic fee, the dealer states the DCM module is bad and needs replacing. My question is this is a safety issue, correct?
Additional Notes:
After troubleshooting, the issue with my car cannot communicate with my mobile app through Toyota remote connect, cannot update vehicle software, and after a $130 diagnostic fee, the dealer states the DCM module is bad and needs replacing. My question is this is a safety issue, correct?
Mfg Campaign: 11615381
Recall Date: Sep 19, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When starting the vehicle, an extremely high pitched noise is emitted from the speakers. The safety of my young child is at risk every time I start the car because this could cause irreparable hearing loss. This is a known issue across many Toyota models as I've found through online forums. Toyota wants $1,200 to fix the DCM Module when it is a manufacturing issue and not caused by the consumer.
Corrective Action:
When starting the vehicle, an extremely high pitched noise is emitted from the speakers. The safety of my young child is at risk every time I start the car because this could cause irreparable hearing loss. This is a known issue across many Toyota models as I've found through online forums. Toyota wants $1,200 to fix the DCM Module when it is a manufacturing issue and not caused by the consumer.
Additional Notes:
When starting the vehicle, an extremely high pitched noise is emitted from the speakers. The safety of my young child is at risk every time I start the car because this could cause irreparable hearing loss. This is a known issue across many Toyota models as I've found through online forums. Toyota wants $1,200 to fix the DCM Module when it is a manufacturing issue and not caused by the consumer.
Mfg Campaign: 11615414
Recall Date: Sep 19, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When starting the vehicle, an extremely high pitched noise is emitted from the speakers. The safety of my young child is at risk every time I start the car because this could cause irreparable hearing loss. This is a known issue across many Toyota models as I've found through online forums. Toyota wants $1,200 to fix the DCM Module when it is a manufacturing issue and not caused by the consumer.
Corrective Action:
When starting the vehicle, an extremely high pitched noise is emitted from the speakers. The safety of my young child is at risk every time I start the car because this could cause irreparable hearing loss. This is a known issue across many Toyota models as I've found through online forums. Toyota wants $1,200 to fix the DCM Module when it is a manufacturing issue and not caused by the consumer.
Additional Notes:
When starting the vehicle, an extremely high pitched noise is emitted from the speakers. The safety of my young child is at risk every time I start the car because this could cause irreparable hearing loss. This is a known issue across many Toyota models as I've found through online forums. Toyota wants $1,200 to fix the DCM Module when it is a manufacturing issue and not caused by the consumer.
Mfg Campaign: 11615414
Recall Date: Sep 19, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
Corrective Action:
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
Additional Notes:
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
Mfg Campaign: 11552788
Recall Date: Oct 31, 2023
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
Corrective Action:
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
Additional Notes:
I was pulling into a parking space when the car suddenly accelerated, jumped the curb and hit a tree. The car has auto-braking but this system did not function to stop the car.
Mfg Campaign: 11552788
Recall Date: Oct 31, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Corrective Action:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Additional Notes:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Mfg Campaign: 11549096
Recall Date: Oct 9, 2023
Toyota Motor Corporation
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Corrective Action:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Additional Notes:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Mfg Campaign: 11549096
Recall Date: Oct 9, 2023
Toyota Motor Corporation
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Corrective Action:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Additional Notes:
A year ago my 2019 Toyota Avalon started displaying a message that the RCD (rear camera detection) was unavailable. I tried working with the dealership that sold me the car, but they ignored me. I went to another Toyota dealership and they said it would cost approximately $2000, but could not guarantee it would fix the issue. I’ve seen online that 1000’s of Toyota owners with the same system have had similar problems, and Toyota frequently responds with, “It’s a rolling computer, and very advanced.” Some were fixed by recalibration, but many have a more serious problem. All the stories are only the people that have posted about it. It’s probably Toyota’s biggest problem. My car was under warranty when it began, but health issues and restrictions kept me from getting the attention of the general manager since I was ignored by others. I feel this is serious enough and has effected numerous people that it warrants an investigation. People are relying on a system that doesn’t work properly, and some have been hurt and many others will be negatively affected by it.
Mfg Campaign: 11549096
Recall Date: Oct 9, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Corrective Action:
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Additional Notes:
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Mfg Campaign: 11545731
Recall Date: Sep 20, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Corrective Action:
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Additional Notes:
The car emitted a very loud, high pitched sound, lasting several seconds when starting the vehicle, which was very painful. At the same time, red and green lights are seen flashing a few times next to the SOS button. This has happened twice in the past month.
Mfg Campaign: 11545731
Recall Date: Sep 20, 2023
Toyota Motor Corporation
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2019 Toyota Avalon. The contact stated while driving approximately 65 MPH, the "parking brake malfunction" warning flashed. The contact proceeded to his destination and shifted the vehicle into park (P) but did not engage the parking brake for fear that it might not disengage. The contact drove the vehicle to the local dealer where it was diagnosed that there had been a malfunction of the Parking Brake or Cruise Control Malfunction warning message on the MID (multi-information display) with Diagnostic Trouble Code (DTC) C13B0 (Electric Parking Brake ECU Malfunction) NHTSA ID Number: 10172860 (Parking Brake). The contact was advised that the remedy required a software update of the ECU. The vehicle had not been repaired. The contact stated that the failure was intermittent. The manufacturer had been informed of the failure. The failure mileage was approximately 40,500.
Corrective Action:
The contact owns a 2019 Toyota Avalon. The contact stated while driving approximately 65 MPH, the "parking brake malfunction" warning flashed. The contact proceeded to his destination and shifted the vehicle into park (P) but did not engage the parking brake for fear that it might not disengage. The contact drove the vehicle to the local dealer where it was diagnosed that there had been a malfunction of the Parking Brake or Cruise Control Malfunction warning message on the MID (multi-information display) with Diagnostic Trouble Code (DTC) C13B0 (Electric Parking Brake ECU Malfunction) NHTSA ID Number: 10172860 (Parking Brake). The contact was advised that the remedy required a software update of the ECU. The vehicle had not been repaired. The contact stated that the failure was intermittent. The manufacturer had been informed of the failure. The failure mileage was approximately 40,500.
Additional Notes:
The contact owns a 2019 Toyota Avalon. The contact stated while driving approximately 65 MPH, the "parking brake malfunction" warning flashed. The contact proceeded to his destination and shifted the vehicle into park (P) but did not engage the parking brake for fear that it might not disengage. The contact drove the vehicle to the local dealer where it was diagnosed that there had been a malfunction of the Parking Brake or Cruise Control Malfunction warning message on the MID (multi-information display) with Diagnostic Trouble Code (DTC) C13B0 (Electric Parking Brake ECU Malfunction) NHTSA ID Number: 10172860 (Parking Brake). The contact was advised that the remedy required a software update of the ECU. The vehicle had not been repaired. The contact stated that the failure was intermittent. The manufacturer had been informed of the failure. The failure mileage was approximately 40,500.
Mfg Campaign: 11544037
Recall Date: Sep 12, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
I bought the car new in 2019. Car was fine for the first 2 years then it started skipping the gear on low speeds, it does not happen all the time but it does seems to jerk while changing gears in low speeds, occusionally. I have taken the car in to Toyota in Green Bay, WI location and I was told they can't duplicate the issue.
Corrective Action:
I bought the car new in 2019. Car was fine for the first 2 years then it started skipping the gear on low speeds, it does not happen all the time but it does seems to jerk while changing gears in low speeds, occusionally. I have taken the car in to Toyota in Green Bay, WI location and I was told they can't duplicate the issue.
Additional Notes:
I bought the car new in 2019. Car was fine for the first 2 years then it started skipping the gear on low speeds, it does not happen all the time but it does seems to jerk while changing gears in low speeds, occusionally. I have taken the car in to Toyota in Green Bay, WI location and I was told they can't duplicate the issue.
Mfg Campaign: 11535916
Recall Date: Aug 1, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Corrective Action:
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Additional Notes:
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Mfg Campaign: 11530193
Recall Date: Jul 3, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Corrective Action:
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Additional Notes:
2019 Toyota Avalon XSE with 41,400 miles. Complete failure of the Climate Control Panel. No buttons or lights would work, resulting in lack of any fan, heat, air conditioning, window defroster, mirror defroster or seat heat. Found no fuses blown. On one occasion since then both seat heat lights came on indicating full heat but did not produce any heat. Two days later Panel began to work normally for a 1 hour drive. Later this day there was another complete failure of the same panel. Took car to dealership the next day and panel functioned normally enroute. When dealership diagnosed the problem the Climate Control Panel had failed again and the problem could not be duplicated. No trouble codes were stored in the system. They performed a master reset of the system thinking an update may have been corrupt. Panel worked when leaving the dealership later this day. The next morning the Panel initially did not work, but 20 minutes into a 1 hour drive it started working normally. That evening the Panel failed again on vehicle startup and has not worked since. Took it back to the dealership this morning and did not turn vehicle off, thinking the failure might show up in the car’s system until the service advisor could drive it to a maintenance bay. After 3 hours the problem could not be diagnosed. The lead mechanic contacted Toyota corporate to inquire if this problem has been encountered previously and for a possible solution. Overall this may not be a safety issue warranting any further action. However, if the windows or mirrors were to fog up, there would be no defroster capability for either of these. In this situation it could quickly become a dangerous situation while the vehicle is moving. This should be investigated further.
Mfg Campaign: 11530193
Recall Date: Jul 3, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Corrective Action:
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Additional Notes:
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Mfg Campaign: 11505992
Recall Date: Feb 7, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Corrective Action:
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Additional Notes:
The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.
Mfg Campaign: 11505992
Recall Date: Feb 7, 2023
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