Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA15, 23LA03
Recall Date: Dec 20, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: See report
Recall Date: Feb 6, 2020
Consumer Complaints
301 ComplaintsToyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Corrective Action:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Additional Notes:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Mfg Campaign: 11450565
Recall Date: Feb 5, 2022
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Corrective Action:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Additional Notes:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Mfg Campaign: 11450565
Recall Date: Feb 5, 2022
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Corrective Action:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Additional Notes:
It's a dangerous thing. The first time it happened to me was on Jun 15, 2021, only the light came on and when I turned off the car the light went off after a month it came on again and turned off by itself, and now it turned on and it doesn't turn off for nothing. and it only says the PRE-COLLISION SYSTEM & CRUISE CONTROL MALFUNCTION alert. I was doing a little research online and I realized that many people have this problem regardless of the vehicle miles and this is dangerous since this happens on local streets or highways regardless of the speed of the vehicle. please investigate. Thank you.
Mfg Campaign: 11450565
Recall Date: Feb 5, 2022
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Smells like engine coolant when exiting vehicle
Corrective Action:
Smells like engine coolant when exiting vehicle
Additional Notes:
Smells like engine coolant when exiting vehicle
Mfg Campaign: 11448904
Recall Date: Jan 25, 2022
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dead battery at 21000 miles. Car is less than 2 years old and didn't drive it for 36 hours and the battery completely drained. Even after jump start electronic dash wouldn't function properly.
Corrective Action:
Dead battery at 21000 miles. Car is less than 2 years old and didn't drive it for 36 hours and the battery completely drained. Even after jump start electronic dash wouldn't function properly.
Additional Notes:
Dead battery at 21000 miles. Car is less than 2 years old and didn't drive it for 36 hours and the battery completely drained. Even after jump start electronic dash wouldn't function properly.
Mfg Campaign: 11445093
Recall Date: Dec 27, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Dead battery at 21000 miles. Car is less than 2 years old and didn't drive it for 36 hours and the battery completely drained. Even after jump start electronic dash wouldn't function properly.
Corrective Action:
Dead battery at 21000 miles. Car is less than 2 years old and didn't drive it for 36 hours and the battery completely drained. Even after jump start electronic dash wouldn't function properly.
Additional Notes:
Dead battery at 21000 miles. Car is less than 2 years old and didn't drive it for 36 hours and the battery completely drained. Even after jump start electronic dash wouldn't function properly.
Mfg Campaign: 11445093
Recall Date: Dec 27, 2021
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The component or system that failed and malfunctioned, is the air conditioning drain hose that leaked water into the bottom of the inside of the car, causing extensive damage to the rugs, padding, soundproof insulation, and damage to the metal frame of the bottom of the car. Corrosion of the electrical system. The safety was at risk due to the sickening mildew swampy odor coming from inside the car from an accumulation of stagnant water. It caused me headaches, sinus infections, and aggravated my asthma. Yes, Toyota dealership and SERV PRO and independent lab. Yes, the vehicle component has been inspected by the Insurance company and dealership and SERV PRO, and independent Lab. Yes, there were warnings and symptoms of the problem which appeared less than a year after the new 2020 Toyota camry was bought.
Corrective Action:
The component or system that failed and malfunctioned, is the air conditioning drain hose that leaked water into the bottom of the inside of the car, causing extensive damage to the rugs, padding, soundproof insulation, and damage to the metal frame of the bottom of the car. Corrosion of the electrical system. The safety was at risk due to the sickening mildew swampy odor coming from inside the car from an accumulation of stagnant water. It caused me headaches, sinus infections, and aggravated my asthma. Yes, Toyota dealership and SERV PRO and independent lab. Yes, the vehicle component has been inspected by the Insurance company and dealership and SERV PRO, and independent Lab. Yes, there were warnings and symptoms of the problem which appeared less than a year after the new 2020 Toyota camry was bought.
Additional Notes:
The component or system that failed and malfunctioned, is the air conditioning drain hose that leaked water into the bottom of the inside of the car, causing extensive damage to the rugs, padding, soundproof insulation, and damage to the metal frame of the bottom of the car. Corrosion of the electrical system. The safety was at risk due to the sickening mildew swampy odor coming from inside the car from an accumulation of stagnant water. It caused me headaches, sinus infections, and aggravated my asthma. Yes, Toyota dealership and SERV PRO and independent lab. Yes, the vehicle component has been inspected by the Insurance company and dealership and SERV PRO, and independent Lab. Yes, there were warnings and symptoms of the problem which appeared less than a year after the new 2020 Toyota camry was bought.
Mfg Campaign: 11440147
Recall Date: Nov 11, 2021
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery keeps draining with no warning. Has left me stranded multiple times. I have had the battery checked & it is fine. Nothing was left on in the vehicle.
Corrective Action:
Battery keeps draining with no warning. Has left me stranded multiple times. I have had the battery checked & it is fine. Nothing was left on in the vehicle.
Additional Notes:
Battery keeps draining with no warning. Has left me stranded multiple times. I have had the battery checked & it is fine. Nothing was left on in the vehicle.
Mfg Campaign: 11437350
Recall Date: Oct 19, 2021
Toyota Motor Corporation
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Toyota Camry. The contact stated that while her vehicle was parked in her driveway, the rear windshield imploded without incident. The contact called the dealer and was offered no immediate assistance. The manufacturer was also notified of the failure. Due to a lack of space at the dealer, the contact had to wait two days before the vehicle was towed to the dealer. The contact believed that the blind spot sensor and the rear defroster had caused the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 35,871
Corrective Action:
The contact owns a 2020 Toyota Camry. The contact stated that while her vehicle was parked in her driveway, the rear windshield imploded without incident. The contact called the dealer and was offered no immediate assistance. The manufacturer was also notified of the failure. Due to a lack of space at the dealer, the contact had to wait two days before the vehicle was towed to the dealer. The contact believed that the blind spot sensor and the rear defroster had caused the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 35,871
Additional Notes:
The contact owns a 2020 Toyota Camry. The contact stated that while her vehicle was parked in her driveway, the rear windshield imploded without incident. The contact called the dealer and was offered no immediate assistance. The manufacturer was also notified of the failure. Due to a lack of space at the dealer, the contact had to wait two days before the vehicle was towed to the dealer. The contact believed that the blind spot sensor and the rear defroster had caused the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 35,871
Mfg Campaign: 11437129
Recall Date: Oct 18, 2021
Toyota Motor Corporation
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The contact owns a 2020 Toyota Camry. The contact stated that while her vehicle was parked in her driveway, the rear windshield imploded without incident. The contact called the dealer and was offered no immediate assistance. The manufacturer was also notified of the failure. Due to a lack of space at the dealer, the contact had to wait two days before the vehicle was towed to the dealer. The contact believed that the blind spot sensor and the rear defroster had caused the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 35,871
Corrective Action:
The contact owns a 2020 Toyota Camry. The contact stated that while her vehicle was parked in her driveway, the rear windshield imploded without incident. The contact called the dealer and was offered no immediate assistance. The manufacturer was also notified of the failure. Due to a lack of space at the dealer, the contact had to wait two days before the vehicle was towed to the dealer. The contact believed that the blind spot sensor and the rear defroster had caused the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 35,871
Additional Notes:
The contact owns a 2020 Toyota Camry. The contact stated that while her vehicle was parked in her driveway, the rear windshield imploded without incident. The contact called the dealer and was offered no immediate assistance. The manufacturer was also notified of the failure. Due to a lack of space at the dealer, the contact had to wait two days before the vehicle was towed to the dealer. The contact believed that the blind spot sensor and the rear defroster had caused the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 35,871
Mfg Campaign: 11437129
Recall Date: Oct 18, 2021
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2020 Toyota Camry. The contact stated while pulling out of the driveway, the accelerator pedal was depressed however, the vehicle failed to respond. There were no warning lights illuminated. The contact stated she depressed the accelerator pedal several times until the vehicle responded. The vehicle was not diagnosed nor repaired. The contact stated that the failure recurred while she was stopped at a stoplight. The vehicle was taken to the dealer who test drove the vehicle but could not determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 11,000.
Corrective Action:
The contact owns a 2020 Toyota Camry. The contact stated while pulling out of the driveway, the accelerator pedal was depressed however, the vehicle failed to respond. There were no warning lights illuminated. The contact stated she depressed the accelerator pedal several times until the vehicle responded. The vehicle was not diagnosed nor repaired. The contact stated that the failure recurred while she was stopped at a stoplight. The vehicle was taken to the dealer who test drove the vehicle but could not determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 11,000.
Additional Notes:
The contact owns a 2020 Toyota Camry. The contact stated while pulling out of the driveway, the accelerator pedal was depressed however, the vehicle failed to respond. There were no warning lights illuminated. The contact stated she depressed the accelerator pedal several times until the vehicle responded. The vehicle was not diagnosed nor repaired. The contact stated that the failure recurred while she was stopped at a stoplight. The vehicle was taken to the dealer who test drove the vehicle but could not determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 11,000.
Mfg Campaign: 11436788
Recall Date: Oct 14, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving vehicle, all of a sudden, the vehicle will slow down, lose power, even while using cruise control set to a specific speed. It will hesitate and driver, will feel car, slow and jolt forward.this occurs all the time while driving, especially if vehicle is warmed up.
Corrective Action:
While driving vehicle, all of a sudden, the vehicle will slow down, lose power, even while using cruise control set to a specific speed. It will hesitate and driver, will feel car, slow and jolt forward.this occurs all the time while driving, especially if vehicle is warmed up.
Additional Notes:
While driving vehicle, all of a sudden, the vehicle will slow down, lose power, even while using cruise control set to a specific speed. It will hesitate and driver, will feel car, slow and jolt forward.this occurs all the time while driving, especially if vehicle is warmed up.
Mfg Campaign: 11435635
Recall Date: Oct 5, 2021
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Corrective Action:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Additional Notes:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Mfg Campaign: 11431906
Recall Date: Sep 7, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Corrective Action:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Additional Notes:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Mfg Campaign: 11431906
Recall Date: Sep 7, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Corrective Action:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Additional Notes:
When I press the button to start my 2020 Camry it has difficulty starting. It chugs/lags. It also smells of coolant/antifreeze when this happens. It has done this since the day I leased it. I have taken the vehicle back to the dealership 3 times and each time I’m told that they hooked it up to their computer and can’t find anything wrong and they can’t replicate the problem. I have had several witnesses/passengers inside and outside my vehicle who have heard the starting issue and commented on coolant smell. To date, my vehicle only has 7000 miles on it.
Mfg Campaign: 11431906
Recall Date: Sep 7, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I purchased this vehicle on 01/12/2021 from Toyota of Greenville, SC. I was initially told that the vehicle was a Certified Pre-Owned Toyota, which means it went through an intensive reconditioning process and passed all certification requirements. As I was signing the papers to purchase the car, I was told that it could not be sold as a Certified vehicle because it has the open manufacturer recall #20TA02. It has been almost 9 months and I have not received any notice of a pending fix for this potentially deadly recall, summarized below. SUMMARY: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. SAFETY RISK: If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. REMEDY: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. I am hesitant to take the vehicle on a long trip or take it on the highway. I do not want to be stranded during my trip or die if the fuel pump shuts off at high speed. I have been purchasing Toyota products since 2000. I am feeling very abused and and neglected buy what I thought was a safe and reliable brand. I will be in the market for another vehicle soon. Now, I am not sure Toyota is the only brand to consider. Please let them know that I am not a happy customer because of this ongoing problem with their Number 1 Selling vehicle. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased this vehicle on 01/12/2021 from Toyota of Greenville, SC. I was initially told that the vehicle was a Certified Pre-Owned Toyota, which means it went through an intensive reconditioning process and passed all certification requirements. As I was signing the papers to purchase the car, I was told that it could not be sold as a Certified vehicle because it has the open manufacturer recall #20TA02. It has been almost 9 months and I have not received any notice of a pending fix for this potentially deadly recall, summarized below. SUMMARY: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. SAFETY RISK: If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. REMEDY: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. I am hesitant to take the vehicle on a long trip or take it on the highway. I do not want to be stranded during my trip or die if the fuel pump shuts off at high speed. I have been purchasing Toyota products since 2000. I am feeling very abused and and neglected buy what I thought was a safe and reliable brand. I will be in the market for another vehicle soon. Now, I am not sure Toyota is the only brand to consider. Please let them know that I am not a happy customer because of this ongoing problem with their Number 1 Selling vehicle. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased this vehicle on 01/12/2021 from Toyota of Greenville, SC. I was initially told that the vehicle was a Certified Pre-Owned Toyota, which means it went through an intensive reconditioning process and passed all certification requirements. As I was signing the papers to purchase the car, I was told that it could not be sold as a Certified vehicle because it has the open manufacturer recall #20TA02. It has been almost 9 months and I have not received any notice of a pending fix for this potentially deadly recall, summarized below. SUMMARY: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. SAFETY RISK: If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. REMEDY: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. I am hesitant to take the vehicle on a long trip or take it on the highway. I do not want to be stranded during my trip or die if the fuel pump shuts off at high speed. I have been purchasing Toyota products since 2000. I am feeling very abused and and neglected buy what I thought was a safe and reliable brand. I will be in the market for another vehicle soon. Now, I am not sure Toyota is the only brand to consider. Please let them know that I am not a happy customer because of this ongoing problem with their Number 1 Selling vehicle. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11431978
Recall Date: Sep 7, 2021
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Wiper speed on high is to slow to see in moderate rain. Zero Visibility, make for a very dangerous situation.
Corrective Action:
Wiper speed on high is to slow to see in moderate rain. Zero Visibility, make for a very dangerous situation.
Additional Notes:
Wiper speed on high is to slow to see in moderate rain. Zero Visibility, make for a very dangerous situation.
Mfg Campaign: 11431674
Recall Date: Sep 3, 2021
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As I was driving Monday morning August 16 2021, Check engine light and chip failure light showed up. When shifting the vehicle in reverse, but it showed in drive. Took the car to Toyota dealer, and diagnosis reveals "Vehicle has green death in connections to shift indicator. This problem costing $4,585.25 to fix the problem.
Corrective Action:
As I was driving Monday morning August 16 2021, Check engine light and chip failure light showed up. When shifting the vehicle in reverse, but it showed in drive. Took the car to Toyota dealer, and diagnosis reveals "Vehicle has green death in connections to shift indicator. This problem costing $4,585.25 to fix the problem.
Additional Notes:
As I was driving Monday morning August 16 2021, Check engine light and chip failure light showed up. When shifting the vehicle in reverse, but it showed in drive. Took the car to Toyota dealer, and diagnosis reveals "Vehicle has green death in connections to shift indicator. This problem costing $4,585.25 to fix the problem.
Mfg Campaign: 11429779
Recall Date: Aug 19, 2021
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I was driving Monday morning August 16 2021, Check engine light and chip failure light showed up. When shifting the vehicle in reverse, but it showed in drive. Took the car to Toyota dealer, and diagnosis reveals "Vehicle has green death in connections to shift indicator. This problem costing $4,585.25 to fix the problem.
Corrective Action:
As I was driving Monday morning August 16 2021, Check engine light and chip failure light showed up. When shifting the vehicle in reverse, but it showed in drive. Took the car to Toyota dealer, and diagnosis reveals "Vehicle has green death in connections to shift indicator. This problem costing $4,585.25 to fix the problem.
Additional Notes:
As I was driving Monday morning August 16 2021, Check engine light and chip failure light showed up. When shifting the vehicle in reverse, but it showed in drive. Took the car to Toyota dealer, and diagnosis reveals "Vehicle has green death in connections to shift indicator. This problem costing $4,585.25 to fix the problem.
Mfg Campaign: 11429779
Recall Date: Aug 19, 2021
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While opening the trunk from either the key fob or inside button release on the dash, the trunk lid flies open at high speed and hits the rear window of the car. It appears it's either a shock dampener failure or lack of one. I entered the date it occurred as the date I purchased the car.
Corrective Action:
While opening the trunk from either the key fob or inside button release on the dash, the trunk lid flies open at high speed and hits the rear window of the car. It appears it's either a shock dampener failure or lack of one. I entered the date it occurred as the date I purchased the car.
Additional Notes:
While opening the trunk from either the key fob or inside button release on the dash, the trunk lid flies open at high speed and hits the rear window of the car. It appears it's either a shock dampener failure or lack of one. I entered the date it occurred as the date I purchased the car.
Mfg Campaign: 11426438
Recall Date: Jul 26, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury