Complaints & Recalls
Consumer Complaints
45 ComplaintsToyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving down long hills, car jumps out of adaptive cruise control. Car just goes into coasting mode and never picks up again. Speed drops and car doesn't return to cruise. If you step on accelerator cruise doses return. This occurred many times descending Blue Mountain on route 309. Could be a problem if cars trail to close behind. Car also jumps out of cruise control when going over rough bumps.
Corrective Action:
While driving down long hills, car jumps out of adaptive cruise control. Car just goes into coasting mode and never picks up again. Speed drops and car doesn't return to cruise. If you step on accelerator cruise doses return. This occurred many times descending Blue Mountain on route 309. Could be a problem if cars trail to close behind. Car also jumps out of cruise control when going over rough bumps.
Additional Notes:
While driving down long hills, car jumps out of adaptive cruise control. Car just goes into coasting mode and never picks up again. Speed drops and car doesn't return to cruise. If you step on accelerator cruise doses return. This occurred many times descending Blue Mountain on route 309. Could be a problem if cars trail to close behind. Car also jumps out of cruise control when going over rough bumps.
Mfg Campaign: 11590371
Recall Date: May 23, 2024
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
After dark, the vehicle was started and the dashboard touchscreen that displays backup camera and other information was moderately bright. The display setting was set to 'Automatic', expecting the screen to dim when ambient light is low. On shifting into forward gear, the screen actually brightens. In the dark. With the inside light too bright, it is difficult to see objects outside of the vehicle. I scraped a mailbox, which I couldn't see as I pulled to the side of the road to turn the display off. Vehicle cosmetic damage, no police report. Cost of repairs at this time is unknown - scratched paint & creased metal along passenger front fender, 2 doors and rear panel. I do not know if this issue has been reproduced; this occurred on a rental with less than 3500 miles on the odometer. It has been reported to the insurance company and will be reported to the rental agency during business hours. There would be no warning as the condition is obvious as one pulls out of a lighted area, which is what happened.
Corrective Action:
After dark, the vehicle was started and the dashboard touchscreen that displays backup camera and other information was moderately bright. The display setting was set to 'Automatic', expecting the screen to dim when ambient light is low. On shifting into forward gear, the screen actually brightens. In the dark. With the inside light too bright, it is difficult to see objects outside of the vehicle. I scraped a mailbox, which I couldn't see as I pulled to the side of the road to turn the display off. Vehicle cosmetic damage, no police report. Cost of repairs at this time is unknown - scratched paint & creased metal along passenger front fender, 2 doors and rear panel. I do not know if this issue has been reproduced; this occurred on a rental with less than 3500 miles on the odometer. It has been reported to the insurance company and will be reported to the rental agency during business hours. There would be no warning as the condition is obvious as one pulls out of a lighted area, which is what happened.
Additional Notes:
After dark, the vehicle was started and the dashboard touchscreen that displays backup camera and other information was moderately bright. The display setting was set to 'Automatic', expecting the screen to dim when ambient light is low. On shifting into forward gear, the screen actually brightens. In the dark. With the inside light too bright, it is difficult to see objects outside of the vehicle. I scraped a mailbox, which I couldn't see as I pulled to the side of the road to turn the display off. Vehicle cosmetic damage, no police report. Cost of repairs at this time is unknown - scratched paint & creased metal along passenger front fender, 2 doors and rear panel. I do not know if this issue has been reproduced; this occurred on a rental with less than 3500 miles on the odometer. It has been reported to the insurance company and will be reported to the rental agency during business hours. There would be no warning as the condition is obvious as one pulls out of a lighted area, which is what happened.
Mfg Campaign: 11588356
Recall Date: May 12, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This concerns the media screen and has affected several models from 2023, incl my car. I use the screen for my GPS, for getting around and making timely turns and signals when in unfamiliar areas. The problem is that, starting a month after I acquired the car, this screen has pop-up ads that completely cover the screen that try to sell a service I do not want, called "drive-connect". (This is NOT part of the "free trial" services that are not invasive; there is a $15 charge for "drive-connect".) So I can find myself on a multi-lane highway needing advance warning for timely lane-changes etc, when suddenly my map is fully covered up. I then need to press a tiny button twice in order for it to clear, all at 65 mi/hour - for one example. The dealership is unable to remove it and employees have apparently been instructed to hush. Here is the link for more complaints about this issue, incl people wanting to sell their car and "never use Toyota again" because of it: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This concerns the media screen and has affected several models from 2023, incl my car. I use the screen for my GPS, for getting around and making timely turns and signals when in unfamiliar areas. The problem is that, starting a month after I acquired the car, this screen has pop-up ads that completely cover the screen that try to sell a service I do not want, called "drive-connect". (This is NOT part of the "free trial" services that are not invasive; there is a $15 charge for "drive-connect".) So I can find myself on a multi-lane highway needing advance warning for timely lane-changes etc, when suddenly my map is fully covered up. I then need to press a tiny button twice in order for it to clear, all at 65 mi/hour - for one example. The dealership is unable to remove it and employees have apparently been instructed to hush. Here is the link for more complaints about this issue, incl people wanting to sell their car and "never use Toyota again" because of it: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This concerns the media screen and has affected several models from 2023, incl my car. I use the screen for my GPS, for getting around and making timely turns and signals when in unfamiliar areas. The problem is that, starting a month after I acquired the car, this screen has pop-up ads that completely cover the screen that try to sell a service I do not want, called "drive-connect". (This is NOT part of the "free trial" services that are not invasive; there is a $15 charge for "drive-connect".) So I can find myself on a multi-lane highway needing advance warning for timely lane-changes etc, when suddenly my map is fully covered up. I then need to press a tiny button twice in order for it to clear, all at 65 mi/hour - for one example. The dealership is unable to remove it and employees have apparently been instructed to hush. Here is the link for more complaints about this issue, incl people wanting to sell their car and "never use Toyota again" because of it: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11581131
Recall Date: Apr 4, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The absence of towing eyelets on the Toyota Corolla Cross, despite suggestions in the Owner's Manual to utilize them in emergencies, may pose a safety risk to drivers and the vehicle itself. Additionally, the presence of plastic covers on the bumpers falsely suggests the existence of towing eyelets, potentially misleading consumers. Please see attached PDF
Corrective Action:
The absence of towing eyelets on the Toyota Corolla Cross, despite suggestions in the Owner's Manual to utilize them in emergencies, may pose a safety risk to drivers and the vehicle itself. Additionally, the presence of plastic covers on the bumpers falsely suggests the existence of towing eyelets, potentially misleading consumers. Please see attached PDF
Additional Notes:
The absence of towing eyelets on the Toyota Corolla Cross, despite suggestions in the Owner's Manual to utilize them in emergencies, may pose a safety risk to drivers and the vehicle itself. Additionally, the presence of plastic covers on the bumpers falsely suggests the existence of towing eyelets, potentially misleading consumers. Please see attached PDF
Mfg Campaign: 11577985
Recall Date: Mar 18, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rod holding up the hood appears to be an dangerous arrangement.
Corrective Action:
The rod holding up the hood appears to be an dangerous arrangement.
Additional Notes:
The rod holding up the hood appears to be an dangerous arrangement.
Mfg Campaign: 11576002
Recall Date: Mar 7, 2024
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