TOYOTA GRAND HIGHLANDER 2024

Complete listing of complaints and recalls for this vehicle

202
Complaints
3
Recalls

Complaints & Recalls

202 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Gulf States Toyota, Inc.
NHTSA Campaign: 24V548000 SAFETY RECALL
33.8K Vehicles Affected
Recall Date: Jul 23, 2024
Safety Issue:

Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Potential Risk:
A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
FREE Recall Solution:
GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 24R2
Notice Date: Sep 16, 2024
Recall Date: Jul 23, 2024
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 24V461000 SAFETY RECALL
145.3K Vehicles Affected
Recall Date: Jun 20, 2024
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Toyota Grand Highlander, Grand Highlander Hybrid, Lexus TX350, TX500 Hybrid, and TX550 Hybrid+ vehicles. The driver and passenger side curtain air bags may not unroll as intended and could partially deploy outside of an open window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."

Potential Risk:
An improper deployment of the side curtain air bag can reduce occupant protection during a crash, increasing the risk of injury.
FREE Recall Solution:
Dealers will replace the driver and passenger curtain shield air bag assemblies, free of charge. Owner letters were mailed November 4, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB09/24TA09 and Lexus' numbers are 24LB05/24LA05.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 24TB09,24TA09,24LB05
Notice Date: Nov 4, 2024
Recall Date: Jun 20, 2024

Consumer Complaints

202 Complaints
Toyota Motor Corporation
Campaign: 11603257 Other
Jul 18, 2024
Defect Description:

ENGINE

Potential Consequences:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Corrective Action:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Additional Notes:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Manufacturer: TOYOTA
Mfg Campaign: 11603257
Notice Date: Jul 18, 2024
Recall Date: Jul 18, 2024
Toyota Motor Corporation
Campaign: 11603257 Other
Jul 18, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Corrective Action:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Additional Notes:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Manufacturer: TOYOTA
Mfg Campaign: 11603257
Notice Date: Jul 18, 2024
Recall Date: Jul 18, 2024
Toyota Motor Corporation
Campaign: 11603257 Other
Jul 18, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Corrective Action:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Additional Notes:

Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.

Manufacturer: TOYOTA
Mfg Campaign: 11603257
Notice Date: Jul 18, 2024
Recall Date: Jul 18, 2024
Toyota Motor Corporation
Campaign: 11600288 Other
Jul 8, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Corrective Action:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Additional Notes:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Manufacturer: TOYOTA
Mfg Campaign: 11600288
Notice Date: Jul 8, 2024
Recall Date: Jul 8, 2024
Toyota Motor Corporation
Campaign: 11600288 Other
Jul 8, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Corrective Action:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Additional Notes:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Manufacturer: TOYOTA
Mfg Campaign: 11600288
Notice Date: Jul 8, 2024
Recall Date: Jul 8, 2024
Toyota Motor Corporation
Campaign: 11600288 Other
Jul 8, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Corrective Action:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Additional Notes:

There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be “coasted” to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

Manufacturer: TOYOTA
Mfg Campaign: 11600288
Notice Date: Jul 8, 2024
Recall Date: Jul 8, 2024
Toyota Motor Corporation
Campaign: 11597742 Other
Jun 29, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

There is a huge hole in the undercarriage starting at the back of the vehicle and runs all the way to the front of the vehicle. Hole is large enough a child can climb in without anyone knowing and could possibly die if car is in motion.

Corrective Action:

There is a huge hole in the undercarriage starting at the back of the vehicle and runs all the way to the front of the vehicle. Hole is large enough a child can climb in without anyone knowing and could possibly die if car is in motion.

Additional Notes:

There is a huge hole in the undercarriage starting at the back of the vehicle and runs all the way to the front of the vehicle. Hole is large enough a child can climb in without anyone knowing and could possibly die if car is in motion.

Manufacturer: TOYOTA
Mfg Campaign: 11597742
Notice Date: Jun 29, 2024
Recall Date: Jun 29, 2024
Toyota Motor Corporation
Campaign: 11595215 Other
Jun 19, 2024
Defect Description:

ENGINE

Potential Consequences:

Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn’t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn’t been replicated for a dealer to see themselves. It’s extremely dangerous and has been reported numerous times on forums.

Corrective Action:

Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn’t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn’t been replicated for a dealer to see themselves. It’s extremely dangerous and has been reported numerous times on forums.

Additional Notes:

Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn’t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn’t been replicated for a dealer to see themselves. It’s extremely dangerous and has been reported numerous times on forums.

Manufacturer: TOYOTA
Mfg Campaign: 11595215
Notice Date: Jun 19, 2024
Recall Date: Jun 19, 2024
Toyota Motor Corporation
Campaign: 11595215 Other
Jun 19, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn’t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn’t been replicated for a dealer to see themselves. It’s extremely dangerous and has been reported numerous times on forums.

Corrective Action:

Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn’t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn’t been replicated for a dealer to see themselves. It’s extremely dangerous and has been reported numerous times on forums.

Additional Notes:

Our vehicle loses power after initial startup when you first accelerate. We have had three incidents where we were pulling out from a stop sign or stoplight on a major road and you press the gas and the car shutters and doesn’t move at all. All three times a car accident almost occurred. This has been reported to the dealer and they replaced the entire hybrid powertrain. The issue persists at random with no warning messages generated by the car. It also hasn’t been replicated for a dealer to see themselves. It’s extremely dangerous and has been reported numerous times on forums.

Manufacturer: TOYOTA
Mfg Campaign: 11595215
Notice Date: Jun 19, 2024
Recall Date: Jun 19, 2024
Toyota Motor Corporation
Campaign: 11593687 Other
Jun 11, 2024
Defect Description:

FUEL SYSTEM, GASOLINE

Potential Consequences:

Fuel tank is 17.2 gallons. Refueling on empty only can put in max at 12 gallons when fueling tank is full or stopped. Have never been able to put more than 13 gallons in this tank. Has taken the car to dealer for checking, they came back and said the tank was a 17 gallon tank.

Corrective Action:

Fuel tank is 17.2 gallons. Refueling on empty only can put in max at 12 gallons when fueling tank is full or stopped. Have never been able to put more than 13 gallons in this tank. Has taken the car to dealer for checking, they came back and said the tank was a 17 gallon tank.

Additional Notes:

Fuel tank is 17.2 gallons. Refueling on empty only can put in max at 12 gallons when fueling tank is full or stopped. Have never been able to put more than 13 gallons in this tank. Has taken the car to dealer for checking, they came back and said the tank was a 17 gallon tank.

Manufacturer: TOYOTA
Mfg Campaign: 11593687
Notice Date: Jun 11, 2024
Recall Date: Jun 11, 2024
Toyota Motor Corporation
Campaign: 11591419 Other
May 29, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

The fuel tank capacity according to the vehicle specifications should be 17gallons. I have refilled the vehicle three times after reaching empty (around 20mi left according to the gauge), and when I fill the tank it only takes about 11 gallons to fill. That is a significant difference. Even with a reserve, I should be putting around 15 gallons in the tank when it is on empty to fill it. I am concerned that the tank is not the correct size or there is a problem with the fuel level sensor.

Corrective Action:

The fuel tank capacity according to the vehicle specifications should be 17gallons. I have refilled the vehicle three times after reaching empty (around 20mi left according to the gauge), and when I fill the tank it only takes about 11 gallons to fill. That is a significant difference. Even with a reserve, I should be putting around 15 gallons in the tank when it is on empty to fill it. I am concerned that the tank is not the correct size or there is a problem with the fuel level sensor.

Additional Notes:

The fuel tank capacity according to the vehicle specifications should be 17gallons. I have refilled the vehicle three times after reaching empty (around 20mi left according to the gauge), and when I fill the tank it only takes about 11 gallons to fill. That is a significant difference. Even with a reserve, I should be putting around 15 gallons in the tank when it is on empty to fill it. I am concerned that the tank is not the correct size or there is a problem with the fuel level sensor.

Manufacturer: TOYOTA
Mfg Campaign: 11591419
Notice Date: May 29, 2024
Recall Date: May 29, 2024
Toyota Motor Corporation
Campaign: 11590893 Other
1 Vehicles Affected
May 27, 2024
Defect Description:

AIR BAGS

Potential Consequences:

I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.

Corrective Action:

I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.

Additional Notes:

I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.

Manufacturer: TOYOTA
Mfg Campaign: 11590893
Notice Date: May 27, 2024
Recall Date: May 27, 2024
Toyota Motor Corporation
Campaign: 11590893 Other
1 Vehicles Affected
May 27, 2024
Defect Description:

STRUCTURE:BODY

Potential Consequences:

I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.

Corrective Action:

I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.

Additional Notes:

I was just recently in an accident where I was T-boned by another driver. My side air bags did not deploy. There is structural damage and my front passenger tire is laid in this this wasn't a light tap on my car.

Manufacturer: TOYOTA
Mfg Campaign: 11590893
Notice Date: May 27, 2024
Recall Date: May 27, 2024
Toyota Motor Corporation
Campaign: 11589209 Other
May 16, 2024
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Subject: NHTSA Complaint - 2024 Grand Highlander Hybrid XLE Rear Windshield Shattering To Whom It May Concern, I am writing to formally file a complaint regarding a concerning incident with my recently purchased 2024 Grand Highlander Hybrid XLE. On [XXX], 2024, the rear windshield/liftgate glass spontaneously shattered without any apparent cause. The vehicle was merely six months old at the time of the incident. This unexpected and potentially hazardous occurrence has prompted me to investigate further, and I have come across multiple reports online from other customers who have experienced similar issues with the same rear windshield/liftgate glass on this specific vehicle model. This pattern of incidents raises significant concerns about a potential manufacturer's defect that may compromise the safety and reliability of these vehicles. Given the frequency of such occurrences and the potential safety implications involved, I am urging the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is imperative to identify any underlying issues or defects that may be contributing to these incidents to ensure the safety of consumers and prevent any potential accidents or injuries in the future. Please consider this complaint as an urgent matter, and I implore the NHTSA to take appropriate action to address this issue promptly. Your attention to this matter is greatly appreciated, and I look forward to a swift and comprehensive investigation into this concerning issue. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Subject: NHTSA Complaint - 2024 Grand Highlander Hybrid XLE Rear Windshield Shattering To Whom It May Concern, I am writing to formally file a complaint regarding a concerning incident with my recently purchased 2024 Grand Highlander Hybrid XLE. On [XXX], 2024, the rear windshield/liftgate glass spontaneously shattered without any apparent cause. The vehicle was merely six months old at the time of the incident. This unexpected and potentially hazardous occurrence has prompted me to investigate further, and I have come across multiple reports online from other customers who have experienced similar issues with the same rear windshield/liftgate glass on this specific vehicle model. This pattern of incidents raises significant concerns about a potential manufacturer's defect that may compromise the safety and reliability of these vehicles. Given the frequency of such occurrences and the potential safety implications involved, I am urging the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is imperative to identify any underlying issues or defects that may be contributing to these incidents to ensure the safety of consumers and prevent any potential accidents or injuries in the future. Please consider this complaint as an urgent matter, and I implore the NHTSA to take appropriate action to address this issue promptly. Your attention to this matter is greatly appreciated, and I look forward to a swift and comprehensive investigation into this concerning issue. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Subject: NHTSA Complaint - 2024 Grand Highlander Hybrid XLE Rear Windshield Shattering To Whom It May Concern, I am writing to formally file a complaint regarding a concerning incident with my recently purchased 2024 Grand Highlander Hybrid XLE. On [XXX], 2024, the rear windshield/liftgate glass spontaneously shattered without any apparent cause. The vehicle was merely six months old at the time of the incident. This unexpected and potentially hazardous occurrence has prompted me to investigate further, and I have come across multiple reports online from other customers who have experienced similar issues with the same rear windshield/liftgate glass on this specific vehicle model. This pattern of incidents raises significant concerns about a potential manufacturer's defect that may compromise the safety and reliability of these vehicles. Given the frequency of such occurrences and the potential safety implications involved, I am urging the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is imperative to identify any underlying issues or defects that may be contributing to these incidents to ensure the safety of consumers and prevent any potential accidents or injuries in the future. Please consider this complaint as an urgent matter, and I implore the NHTSA to take appropriate action to address this issue promptly. Your attention to this matter is greatly appreciated, and I look forward to a swift and comprehensive investigation into this concerning issue. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: TOYOTA
Mfg Campaign: 11589209
Notice Date: May 16, 2024
Recall Date: May 16, 2024
Toyota Motor Corporation
Campaign: 11587757 Other
May 8, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

At speeds under 30 mph cabin air pressure builds in the cabin and creates a bass sound or “cabin boom”. The pressure hurts occupant ears as well and has made them sick after riding in the vehicle. This is a well known issue with the Grand Highlander. Toyota has not offered any acknowledgment or a fix.

Corrective Action:

At speeds under 30 mph cabin air pressure builds in the cabin and creates a bass sound or “cabin boom”. The pressure hurts occupant ears as well and has made them sick after riding in the vehicle. This is a well known issue with the Grand Highlander. Toyota has not offered any acknowledgment or a fix.

Additional Notes:

At speeds under 30 mph cabin air pressure builds in the cabin and creates a bass sound or “cabin boom”. The pressure hurts occupant ears as well and has made them sick after riding in the vehicle. This is a well known issue with the Grand Highlander. Toyota has not offered any acknowledgment or a fix.

Manufacturer: TOYOTA
Mfg Campaign: 11587757
Notice Date: May 8, 2024
Recall Date: May 8, 2024
Toyota Motor Corporation
Campaign: 11585560 Other
Apr 27, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

Corrective Action:

Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

Additional Notes:

Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

Manufacturer: TOYOTA
Mfg Campaign: 11585560
Notice Date: Apr 27, 2024
Recall Date: Apr 27, 2024
Toyota Motor Corporation
Campaign: 11585560 Other
Apr 27, 2024
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

Corrective Action:

Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

Additional Notes:

Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

Manufacturer: TOYOTA
Mfg Campaign: 11585560
Notice Date: Apr 27, 2024
Recall Date: Apr 27, 2024
Toyota Motor Corporation
Campaign: 11585432 Other
Apr 26, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

Corrective Action:

Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

Additional Notes:

Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

Manufacturer: TOYOTA
Mfg Campaign: 11585432
Notice Date: Apr 26, 2024
Recall Date: Apr 26, 2024
Toyota Motor Corporation
Campaign: 11585432 Other
Apr 26, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

Corrective Action:

Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

Additional Notes:

Sometimes the radio lose volume all the way. You could turn the volume all the way up , change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on . turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

Manufacturer: TOYOTA
Mfg Campaign: 11585432
Notice Date: Apr 26, 2024
Recall Date: Apr 26, 2024
Toyota Motor Corporation
Campaign: 11584035 Other
Apr 19, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The vehicle is consistently making a low rumbling noise at 15-20 miles per hour.

Corrective Action:

The vehicle is consistently making a low rumbling noise at 15-20 miles per hour.

Additional Notes:

The vehicle is consistently making a low rumbling noise at 15-20 miles per hour.

Manufacturer: TOYOTA
Mfg Campaign: 11584035
Notice Date: Apr 19, 2024
Recall Date: Apr 19, 2024

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