TOYOTA HIGHLANDER 2017

Complete listing of complaints and recalls for this vehicle

318
Complaints
6
Recalls

Complaints & Recalls

318 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V682000 SAFETY RECALL
1.5M Vehicles Affected
Recall Date: Nov 4, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TA02, 20LA01
Notice Date: Jan 21, 2021
Recall Date: Nov 4, 2020
Fujian Wanda Automobile Glass Industry C
NHTSA Campaign: 18E107000 SAFETY RECALL
8.2K Vehicles Affected
Recall Date: Nov 27, 2018
Safety Issue:

Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

Potential Risk:
The ECM damage may result in the engine stalling, increasing the risk of a crash.
FREE Recall Solution:
Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Notice Date: Jan 29, 2019
Recall Date: Nov 27, 2018
Gulf States Toyota, Inc.
NHTSA Campaign: 17V520000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Aug 23, 2017
Safety Issue:

Gulf States Toyota, Inc. (GST) is recalling certain 2017 Toyota Highlander and Highlander Hybrid vehicles equipped with accessory roof rail cross bars. The fasteners for the roof rails may not be torqued properly.

Potential Risk:
The roof rails may loosen and possibly detach from the vehicle, becoming a road hazard and increasing the risk of a crash.
FREE Recall Solution:
GST will notify owners, and dealers will inspect and properly torque the fasteners, free of charge. The recall began September 29, 2017. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 17R3.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 17R3
Notice Date: Sep 29, 2017
Recall Date: Aug 23, 2017
Gulf States Toyota, Inc.
NHTSA Campaign: 17V295000 SAFETY RECALL
409 Vehicles Affected
Recall Date: May 2, 2017
Safety Issue:

Gulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label.

Potential Risk:
A spare tire that is not inflated to the proper value may not perform as intended, increasing the risk of a crash.
FREE Recall Solution:
Gulf States will notify owners, and dealers will inspect the spare tires, adjusting their pressure as necessary, free of charge. The recall began June 15, 2017. Owners may contact Gulf States customer service at 1-800-444-1074. Toyota's number for this recall is 17R2.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 17R2
Notice Date: Jun 15, 2017
Recall Date: May 2, 2017

Consumer Complaints

318 Complaints
Toyota Motor Corporation
Campaign: 11465949 Other
May 24, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I have a 2017 Highlander, there have been several occasions the latest being 5/21/2022 that when trying to start I get "Braking Power Low" Stop in Safe Place and SUV does not start, after several attempts it starts. I called the Toyota dealership where I purchased SUV, asked if they knew about this issue and was informed, they have no knowledge and never heard of this issue, I looked online and found there have been some complaints. For now, my SUV starts after several attempts, but I am concerned that in the future it may not start and am not sure what to do. Are there or will there be any recalls on this issue? I'm sure the dealership (Toyota) will be more than happy to have me pay to fix this problem when it comes to that, but I feel this Toyota issue.

Corrective Action:

I have a 2017 Highlander, there have been several occasions the latest being 5/21/2022 that when trying to start I get "Braking Power Low" Stop in Safe Place and SUV does not start, after several attempts it starts. I called the Toyota dealership where I purchased SUV, asked if they knew about this issue and was informed, they have no knowledge and never heard of this issue, I looked online and found there have been some complaints. For now, my SUV starts after several attempts, but I am concerned that in the future it may not start and am not sure what to do. Are there or will there be any recalls on this issue? I'm sure the dealership (Toyota) will be more than happy to have me pay to fix this problem when it comes to that, but I feel this Toyota issue.

Additional Notes:

I have a 2017 Highlander, there have been several occasions the latest being 5/21/2022 that when trying to start I get "Braking Power Low" Stop in Safe Place and SUV does not start, after several attempts it starts. I called the Toyota dealership where I purchased SUV, asked if they knew about this issue and was informed, they have no knowledge and never heard of this issue, I looked online and found there have been some complaints. For now, my SUV starts after several attempts, but I am concerned that in the future it may not start and am not sure what to do. Are there or will there be any recalls on this issue? I'm sure the dealership (Toyota) will be more than happy to have me pay to fix this problem when it comes to that, but I feel this Toyota issue.

Manufacturer: TOYOTA
Mfg Campaign: 11465949
Notice Date: May 24, 2022
Recall Date: May 24, 2022
Toyota Motor Corporation
Campaign: 11462364 Other
Apr 26, 2022
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Car is very slow to start and has a faulty fuel pump.

Corrective Action:

Car is very slow to start and has a faulty fuel pump.

Additional Notes:

Car is very slow to start and has a faulty fuel pump.

Manufacturer: TOYOTA
Mfg Campaign: 11462364
Notice Date: Apr 26, 2022
Recall Date: Apr 26, 2022
Toyota Motor Corporation
Campaign: 11460259 Other
Apr 9, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

Vehicle displays “Low braking power” although breaking was fine just earlier in the day and no known issues. Vehicle refuses to start even though it was operating normally just a few minutes ago.

Corrective Action:

Vehicle displays “Low braking power” although breaking was fine just earlier in the day and no known issues. Vehicle refuses to start even though it was operating normally just a few minutes ago.

Additional Notes:

Vehicle displays “Low braking power” although breaking was fine just earlier in the day and no known issues. Vehicle refuses to start even though it was operating normally just a few minutes ago.

Manufacturer: TOYOTA
Mfg Campaign: 11460259
Notice Date: Apr 9, 2022
Recall Date: Apr 9, 2022
Toyota Motor Corporation
Campaign: 11458571 Other
Mar 28, 2022
Defect Description:

TIRES

Potential Consequences:

Tire size 245/60R13 105N. Two weeks ago Tire Pressure Monitoring System light went on. Last week I brought it to Toyota dealer to have it patched. On 3/27/22, tire exploded. This tire is a safety hazard

Corrective Action:

Tire size 245/60R13 105N. Two weeks ago Tire Pressure Monitoring System light went on. Last week I brought it to Toyota dealer to have it patched. On 3/27/22, tire exploded. This tire is a safety hazard

Additional Notes:

Tire size 245/60R13 105N. Two weeks ago Tire Pressure Monitoring System light went on. Last week I brought it to Toyota dealer to have it patched. On 3/27/22, tire exploded. This tire is a safety hazard

Manufacturer: TOYOTA
Mfg Campaign: 11458571
Notice Date: Mar 28, 2022
Recall Date: Mar 28, 2022
Toyota Motor Corporation
Campaign: 11458571 Other
Mar 28, 2022
Defect Description:

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Potential Consequences:

Tire size 245/60R13 105N. Two weeks ago Tire Pressure Monitoring System light went on. Last week I brought it to Toyota dealer to have it patched. On 3/27/22, tire exploded. This tire is a safety hazard

Corrective Action:

Tire size 245/60R13 105N. Two weeks ago Tire Pressure Monitoring System light went on. Last week I brought it to Toyota dealer to have it patched. On 3/27/22, tire exploded. This tire is a safety hazard

Additional Notes:

Tire size 245/60R13 105N. Two weeks ago Tire Pressure Monitoring System light went on. Last week I brought it to Toyota dealer to have it patched. On 3/27/22, tire exploded. This tire is a safety hazard

Manufacturer: TOYOTA
Mfg Campaign: 11458571
Notice Date: Mar 28, 2022
Recall Date: Mar 28, 2022
Toyota Motor Corporation
Campaign: 11454684 Other
1 Vehicles Affected
Mar 1, 2022
Defect Description:

ENGINE

Potential Consequences:

Unkown

Corrective Action:

Unkown

Additional Notes:

Unkown

Manufacturer: TOYOTA
Mfg Campaign: 11454684
Notice Date: Mar 1, 2022
Recall Date: Mar 1, 2022
Toyota Motor Corporation
Campaign: 11454684 Other
1 Vehicles Affected
Mar 1, 2022
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

Unkown

Corrective Action:

Unkown

Additional Notes:

Unkown

Manufacturer: TOYOTA
Mfg Campaign: 11454684
Notice Date: Mar 1, 2022
Recall Date: Mar 1, 2022
Toyota Motor Corporation
Campaign: 11447818 Other
Jan 18, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Corrective Action:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Additional Notes:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Manufacturer: TOYOTA
Mfg Campaign: 11447818
Notice Date: Jan 18, 2022
Recall Date: Jan 18, 2022
Toyota Motor Corporation
Campaign: 11447818 Other
Jan 18, 2022
Defect Description:

POWER TRAIN

Potential Consequences:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Corrective Action:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Additional Notes:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Manufacturer: TOYOTA
Mfg Campaign: 11447818
Notice Date: Jan 18, 2022
Recall Date: Jan 18, 2022
Toyota Motor Corporation
Campaign: 11447818 Other
Jan 18, 2022
Defect Description:

SUSPENSION

Potential Consequences:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Corrective Action:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Additional Notes:

When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. *Due to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.

Manufacturer: TOYOTA
Mfg Campaign: 11447818
Notice Date: Jan 18, 2022
Recall Date: Jan 18, 2022
Toyota Motor Corporation
Campaign: 11444152 Other
Dec 17, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Front windshield cracked in 2 location due to stress. No impact of any kind. West Kendall Toyota in Kendall, Miami wants me to file Insurance and have repairs done by Safelite Autoglass. This is a Toyota Manufacturers problem. The new windshield should be OEM and needs quality front camera calibration. Kendall Toyota’s phone : 305 536 3255

Corrective Action:

Front windshield cracked in 2 location due to stress. No impact of any kind. West Kendall Toyota in Kendall, Miami wants me to file Insurance and have repairs done by Safelite Autoglass. This is a Toyota Manufacturers problem. The new windshield should be OEM and needs quality front camera calibration. Kendall Toyota’s phone : 305 536 3255

Additional Notes:

Front windshield cracked in 2 location due to stress. No impact of any kind. West Kendall Toyota in Kendall, Miami wants me to file Insurance and have repairs done by Safelite Autoglass. This is a Toyota Manufacturers problem. The new windshield should be OEM and needs quality front camera calibration. Kendall Toyota’s phone : 305 536 3255

Manufacturer: TOYOTA
Mfg Campaign: 11444152
Notice Date: Dec 17, 2021
Recall Date: Dec 17, 2021
Toyota Motor Corporation
Campaign: 11443756 Other
Dec 14, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Corrective Action:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Additional Notes:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Manufacturer: TOYOTA
Mfg Campaign: 11443756
Notice Date: Dec 14, 2021
Recall Date: Dec 14, 2021
Toyota Motor Corporation
Campaign: 11443756 Other
Dec 14, 2021
Defect Description:

ENGINE

Potential Consequences:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Corrective Action:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Additional Notes:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Manufacturer: TOYOTA
Mfg Campaign: 11443756
Notice Date: Dec 14, 2021
Recall Date: Dec 14, 2021
Toyota Motor Corporation
Campaign: 11443756 Other
Dec 14, 2021
Defect Description:

WHEELS

Potential Consequences:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Corrective Action:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Additional Notes:

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Manufacturer: TOYOTA
Mfg Campaign: 11443756
Notice Date: Dec 14, 2021
Recall Date: Dec 14, 2021
Toyota Motor Corporation
Campaign: 11443368 Other
Dec 10, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I purchased my Highlander new in 2017 and I have had consistent electrical issues. I the radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems.

Corrective Action:

I purchased my Highlander new in 2017 and I have had consistent electrical issues. I the radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems.

Additional Notes:

I purchased my Highlander new in 2017 and I have had consistent electrical issues. I the radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems.

Manufacturer: TOYOTA
Mfg Campaign: 11443368
Notice Date: Dec 10, 2021
Recall Date: Dec 10, 2021
Toyota Motor Corporation
Campaign: 11443368 Other
Dec 10, 2021
Defect Description:

WHEELS

Potential Consequences:

I purchased my Highlander new in 2017 and I have had consistent electrical issues. I the radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems.

Corrective Action:

I purchased my Highlander new in 2017 and I have had consistent electrical issues. I the radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems.

Additional Notes:

I purchased my Highlander new in 2017 and I have had consistent electrical issues. I the radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems.

Manufacturer: TOYOTA
Mfg Campaign: 11443368
Notice Date: Dec 10, 2021
Recall Date: Dec 10, 2021
Toyota Motor Corporation
Campaign: 11439476 Other
Nov 5, 2021
Defect Description:

SEAT BELTS

Potential Consequences:

2017 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO DEFECTIVE SEATBELTS. THE CONSUMER STATED THE RIGHT REAR PASSENGER SIDE BUCKLE CUT THROUGH THE BELTED FABRIC. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS.

Corrective Action:

2017 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO DEFECTIVE SEATBELTS. THE CONSUMER STATED THE RIGHT REAR PASSENGER SIDE BUCKLE CUT THROUGH THE BELTED FABRIC. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS.

Additional Notes:

2017 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO DEFECTIVE SEATBELTS. THE CONSUMER STATED THE RIGHT REAR PASSENGER SIDE BUCKLE CUT THROUGH THE BELTED FABRIC. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS.

Manufacturer: TOYOTA
Mfg Campaign: 11439476
Notice Date: Nov 5, 2021
Recall Date: Nov 5, 2021
Toyota Motor Corporation
Campaign: 11439266 Other
Nov 3, 2021
Defect Description:

SERVICE BRAKES

Potential Consequences:

I was driving home and a warning brake light came on which said breaking power low stop in a safe place, BSM not available. Car won’t start again, ABS light, traction control light, all wheel drive system, engine brake light, antilock brake system. All of these alerts are on the dashboard.

Corrective Action:

I was driving home and a warning brake light came on which said breaking power low stop in a safe place, BSM not available. Car won’t start again, ABS light, traction control light, all wheel drive system, engine brake light, antilock brake system. All of these alerts are on the dashboard.

Additional Notes:

I was driving home and a warning brake light came on which said breaking power low stop in a safe place, BSM not available. Car won’t start again, ABS light, traction control light, all wheel drive system, engine brake light, antilock brake system. All of these alerts are on the dashboard.

Manufacturer: TOYOTA
Mfg Campaign: 11439266
Notice Date: Nov 3, 2021
Recall Date: Nov 3, 2021
Toyota Motor Corporation
Campaign: 11439266 Other
Nov 3, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I was driving home and a warning brake light came on which said breaking power low stop in a safe place, BSM not available. Car won’t start again, ABS light, traction control light, all wheel drive system, engine brake light, antilock brake system. All of these alerts are on the dashboard.

Corrective Action:

I was driving home and a warning brake light came on which said breaking power low stop in a safe place, BSM not available. Car won’t start again, ABS light, traction control light, all wheel drive system, engine brake light, antilock brake system. All of these alerts are on the dashboard.

Additional Notes:

I was driving home and a warning brake light came on which said breaking power low stop in a safe place, BSM not available. Car won’t start again, ABS light, traction control light, all wheel drive system, engine brake light, antilock brake system. All of these alerts are on the dashboard.

Manufacturer: TOYOTA
Mfg Campaign: 11439266
Notice Date: Nov 3, 2021
Recall Date: Nov 3, 2021
Toyota Motor Corporation
Campaign: 11438515 Other
Oct 28, 2021
Defect Description:

VISIBILITY:WINDSHIELD

Potential Consequences:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchase of the vehicle, she discovered a vertical crack on the bottom driver’s side of the windshield. The contact stated that the crack obstructed her vision while driving. The vehicle was returned to the dealer and the windshield was replaced. A year later while driving 60 MPH, a small pebble struck the windshield which cause another vertical crack on the bottom driver side of the windshield. Upon further investigation, the contact discovered two additional cracks in the same area as the original crack. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000

Corrective Action:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchase of the vehicle, she discovered a vertical crack on the bottom driver’s side of the windshield. The contact stated that the crack obstructed her vision while driving. The vehicle was returned to the dealer and the windshield was replaced. A year later while driving 60 MPH, a small pebble struck the windshield which cause another vertical crack on the bottom driver side of the windshield. Upon further investigation, the contact discovered two additional cracks in the same area as the original crack. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000

Additional Notes:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchase of the vehicle, she discovered a vertical crack on the bottom driver’s side of the windshield. The contact stated that the crack obstructed her vision while driving. The vehicle was returned to the dealer and the windshield was replaced. A year later while driving 60 MPH, a small pebble struck the windshield which cause another vertical crack on the bottom driver side of the windshield. Upon further investigation, the contact discovered two additional cracks in the same area as the original crack. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000

Manufacturer: TOYOTA
Mfg Campaign: 11438515
Notice Date: Oct 28, 2021
Recall Date: Oct 28, 2021

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