TOYOTA HIGHLANDER 2017

Complete listing of complaints and recalls for this vehicle

318
Complaints
6
Recalls

Complaints & Recalls

318 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V682000 SAFETY RECALL
1.5M Vehicles Affected
Recall Date: Nov 4, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TA02, 20LA01
Notice Date: Jan 21, 2021
Recall Date: Nov 4, 2020
Fujian Wanda Automobile Glass Industry C
NHTSA Campaign: 18E107000 SAFETY RECALL
8.2K Vehicles Affected
Recall Date: Nov 27, 2018
Safety Issue:

Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

Potential Risk:
The ECM damage may result in the engine stalling, increasing the risk of a crash.
FREE Recall Solution:
Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Notice Date: Jan 29, 2019
Recall Date: Nov 27, 2018
Gulf States Toyota, Inc.
NHTSA Campaign: 17V520000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Aug 23, 2017
Safety Issue:

Gulf States Toyota, Inc. (GST) is recalling certain 2017 Toyota Highlander and Highlander Hybrid vehicles equipped with accessory roof rail cross bars. The fasteners for the roof rails may not be torqued properly.

Potential Risk:
The roof rails may loosen and possibly detach from the vehicle, becoming a road hazard and increasing the risk of a crash.
FREE Recall Solution:
GST will notify owners, and dealers will inspect and properly torque the fasteners, free of charge. The recall began September 29, 2017. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 17R3.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 17R3
Notice Date: Sep 29, 2017
Recall Date: Aug 23, 2017
Gulf States Toyota, Inc.
NHTSA Campaign: 17V295000 SAFETY RECALL
409 Vehicles Affected
Recall Date: May 2, 2017
Safety Issue:

Gulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label.

Potential Risk:
A spare tire that is not inflated to the proper value may not perform as intended, increasing the risk of a crash.
FREE Recall Solution:
Gulf States will notify owners, and dealers will inspect the spare tires, adjusting their pressure as necessary, free of charge. The recall began June 15, 2017. Owners may contact Gulf States customer service at 1-800-444-1074. Toyota's number for this recall is 17R2.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 17R2
Notice Date: Jun 15, 2017
Recall Date: May 2, 2017

Consumer Complaints

318 Complaints
Toyota Motor Corporation
Campaign: 11514656 Other
Mar 30, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

My fuel pump has started going out causing my engine to slightly knock and my fuel gauge and range to read improperly

Corrective Action:

My fuel pump has started going out causing my engine to slightly knock and my fuel gauge and range to read improperly

Additional Notes:

My fuel pump has started going out causing my engine to slightly knock and my fuel gauge and range to read improperly

Manufacturer: TOYOTA
Mfg Campaign: 11514656
Notice Date: Mar 30, 2023
Recall Date: Mar 30, 2023
Toyota Motor Corporation
Campaign: 11513602 Other
Mar 24, 2023
Defect Description:

FUEL SYSTEM, GASOLINE

Potential Consequences:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

Corrective Action:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

Additional Notes:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

Manufacturer: TOYOTA
Mfg Campaign: 11513602
Notice Date: Mar 24, 2023
Recall Date: Mar 24, 2023
Toyota Motor Corporation
Campaign: 11513602 Other
Mar 24, 2023
Defect Description:

SUSPENSION:FRONT:WHEEL BEARING

Potential Consequences:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

Corrective Action:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

Additional Notes:

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

Manufacturer: TOYOTA
Mfg Campaign: 11513602
Notice Date: Mar 24, 2023
Recall Date: Mar 24, 2023
Toyota Motor Corporation
Campaign: 11511424 Other
Mar 12, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission lost power while driving and began to slip. Had to pull over immediately. Check engine light illuminated. Happened again several more times before I was able to take to dealer. Dealer was able to reproduce and diagnosed as transmission failure requiring replacement for $10k. Due to the low miles and age (6 years, 3 months) I requested that Toyota help cover costs which they declined to do. This is a dangerous situation and I believe Toyota should have fixed as goodwill.

Corrective Action:

Transmission lost power while driving and began to slip. Had to pull over immediately. Check engine light illuminated. Happened again several more times before I was able to take to dealer. Dealer was able to reproduce and diagnosed as transmission failure requiring replacement for $10k. Due to the low miles and age (6 years, 3 months) I requested that Toyota help cover costs which they declined to do. This is a dangerous situation and I believe Toyota should have fixed as goodwill.

Additional Notes:

Transmission lost power while driving and began to slip. Had to pull over immediately. Check engine light illuminated. Happened again several more times before I was able to take to dealer. Dealer was able to reproduce and diagnosed as transmission failure requiring replacement for $10k. Due to the low miles and age (6 years, 3 months) I requested that Toyota help cover costs which they declined to do. This is a dangerous situation and I believe Toyota should have fixed as goodwill.

Manufacturer: TOYOTA
Mfg Campaign: 11511424
Notice Date: Mar 12, 2023
Recall Date: Mar 12, 2023
Toyota Motor Corporation
Campaign: 11509381 Other
Feb 27, 2023
Defect Description:

SERVICE BRAKES, HYDRAULIC

Potential Consequences:

The contact owns a 2017 Toyota Highlander. The contact stated that after starting the vehicle, the Brake Power Low message was illuminated. The contact became aware of NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The vehicle had not yet been taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 39,460.

Corrective Action:

The contact owns a 2017 Toyota Highlander. The contact stated that after starting the vehicle, the Brake Power Low message was illuminated. The contact became aware of NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The vehicle had not yet been taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 39,460.

Additional Notes:

The contact owns a 2017 Toyota Highlander. The contact stated that after starting the vehicle, the Brake Power Low message was illuminated. The contact became aware of NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The vehicle had not yet been taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 39,460.

Manufacturer: TOYOTA
Mfg Campaign: 11509381
Notice Date: Feb 27, 2023
Recall Date: Feb 27, 2023
Toyota Motor Corporation
Campaign: 11503559 Other
Jan 25, 2023
Defect Description:

FUEL SYSTEM, GASOLINE

Potential Consequences:

The contact owns a 2017 Toyota Highlander. The contact stated that while driving approximately 50 MPH, the check engine warning light illuminated before the vehicle suddenly lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 101,000. The contact stated that they repaired the vehicle themselves and no longer wishes to continue with this complaint.

Corrective Action:

The contact owns a 2017 Toyota Highlander. The contact stated that while driving approximately 50 MPH, the check engine warning light illuminated before the vehicle suddenly lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 101,000. The contact stated that they repaired the vehicle themselves and no longer wishes to continue with this complaint.

Additional Notes:

The contact owns a 2017 Toyota Highlander. The contact stated that while driving approximately 50 MPH, the check engine warning light illuminated before the vehicle suddenly lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 101,000. The contact stated that they repaired the vehicle themselves and no longer wishes to continue with this complaint.

Manufacturer: TOYOTA
Mfg Campaign: 11503559
Notice Date: Jan 25, 2023
Recall Date: Jan 25, 2023
Toyota Motor Corporation
Campaign: 11499691 Other
Jan 1, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission problem in our 2017 Toyota Highlander started at 104k miles. unfortunately for us out of warranty and lucky for dealer and manufacture who shifted the cost to consumer outside warranty. We experienced delayed and sudden shifting, slow at accelerating. One day the engine kept revving but car was not moving. Also reverse gear stopped working. We brought the car to local dealer, who gave us every excuse in the world that it was our driving habit, we take it off roading etc etc. The truth I am a very careful driver which I am sure the dealer laughed at me for saying that. Never took the car off roading, or on monthly long trips. All services were completed by the dealer. The quoted us a cost of $9500 plus tax plus $250 diagnosing fee. Also reported the issue to Toyota consumer line, got the same answer car is outside warranty and no cost sharing as no official recall has been issued. Upon doing some research, we came across similar issues reported by same model. The sad part is local dealership was fully aware of similar issue, yet they failed to warn customers or suggest necessary repairs while the car had full warranty. A tech at dealer even said, they are not going to suggest it as in that case the repair would have to be done at dealers expense. How, is this ethically right to leave the consumer in dark, at risk on the road and blame the problem on bad driving habit? This is perfect case of bad dealership and a company hiding their problem. Wait till actually someone dies to issue a recall?

Corrective Action:

Transmission problem in our 2017 Toyota Highlander started at 104k miles. unfortunately for us out of warranty and lucky for dealer and manufacture who shifted the cost to consumer outside warranty. We experienced delayed and sudden shifting, slow at accelerating. One day the engine kept revving but car was not moving. Also reverse gear stopped working. We brought the car to local dealer, who gave us every excuse in the world that it was our driving habit, we take it off roading etc etc. The truth I am a very careful driver which I am sure the dealer laughed at me for saying that. Never took the car off roading, or on monthly long trips. All services were completed by the dealer. The quoted us a cost of $9500 plus tax plus $250 diagnosing fee. Also reported the issue to Toyota consumer line, got the same answer car is outside warranty and no cost sharing as no official recall has been issued. Upon doing some research, we came across similar issues reported by same model. The sad part is local dealership was fully aware of similar issue, yet they failed to warn customers or suggest necessary repairs while the car had full warranty. A tech at dealer even said, they are not going to suggest it as in that case the repair would have to be done at dealers expense. How, is this ethically right to leave the consumer in dark, at risk on the road and blame the problem on bad driving habit? This is perfect case of bad dealership and a company hiding their problem. Wait till actually someone dies to issue a recall?

Additional Notes:

Transmission problem in our 2017 Toyota Highlander started at 104k miles. unfortunately for us out of warranty and lucky for dealer and manufacture who shifted the cost to consumer outside warranty. We experienced delayed and sudden shifting, slow at accelerating. One day the engine kept revving but car was not moving. Also reverse gear stopped working. We brought the car to local dealer, who gave us every excuse in the world that it was our driving habit, we take it off roading etc etc. The truth I am a very careful driver which I am sure the dealer laughed at me for saying that. Never took the car off roading, or on monthly long trips. All services were completed by the dealer. The quoted us a cost of $9500 plus tax plus $250 diagnosing fee. Also reported the issue to Toyota consumer line, got the same answer car is outside warranty and no cost sharing as no official recall has been issued. Upon doing some research, we came across similar issues reported by same model. The sad part is local dealership was fully aware of similar issue, yet they failed to warn customers or suggest necessary repairs while the car had full warranty. A tech at dealer even said, they are not going to suggest it as in that case the repair would have to be done at dealers expense. How, is this ethically right to leave the consumer in dark, at risk on the road and blame the problem on bad driving habit? This is perfect case of bad dealership and a company hiding their problem. Wait till actually someone dies to issue a recall?

Manufacturer: TOYOTA
Mfg Campaign: 11499691
Notice Date: Jan 1, 2023
Recall Date: Jan 1, 2023
Toyota Motor Corporation
Campaign: 11494124 Other
Nov 18, 2022
Defect Description:

POWER TRAIN

Potential Consequences:

On March 9, 2022, the transmission in my 2017 Toyota Highlander completely failed while I was driving on a busy road during rush-hour traffic. I was approaching a stop light and was braking when the vehicle lunged forward and then stopped moving. I pressed the accelerator to move up to the stop light but the vehicle would not move, even though it was in Drive gear. I changed the gear to Park and then back to Drive and the vehicle still would not move. The engine was revving and the RPMs were increasing but the vehicle would not move while in Drive gear. I also tried to reverse but the vehicle still would not move. I had to exit the vehicle and ask for assistance from other motorists to physically push my vehicle off the road into a parking lot so as not to continue blocking the busy road. I called for a tow truck which towed my vehicle to Scott Clark Toyota City dealership in Matthews, North Carolina. They inspected the vehicle and the next day let me know that transmission had completely failed. They added that they had never experienced this and it was especially unusual on such a new vehicle. The vehicle was only 5 years old and only had 45,000 miles with no prior issue or warning. We bought the vehicle new in 2017 and it has been serviced regularly by a Toyota dealership. Thankfully, the vehicle was still under factory warranty and the transmission was replaced at no cost to me.

Corrective Action:

On March 9, 2022, the transmission in my 2017 Toyota Highlander completely failed while I was driving on a busy road during rush-hour traffic. I was approaching a stop light and was braking when the vehicle lunged forward and then stopped moving. I pressed the accelerator to move up to the stop light but the vehicle would not move, even though it was in Drive gear. I changed the gear to Park and then back to Drive and the vehicle still would not move. The engine was revving and the RPMs were increasing but the vehicle would not move while in Drive gear. I also tried to reverse but the vehicle still would not move. I had to exit the vehicle and ask for assistance from other motorists to physically push my vehicle off the road into a parking lot so as not to continue blocking the busy road. I called for a tow truck which towed my vehicle to Scott Clark Toyota City dealership in Matthews, North Carolina. They inspected the vehicle and the next day let me know that transmission had completely failed. They added that they had never experienced this and it was especially unusual on such a new vehicle. The vehicle was only 5 years old and only had 45,000 miles with no prior issue or warning. We bought the vehicle new in 2017 and it has been serviced regularly by a Toyota dealership. Thankfully, the vehicle was still under factory warranty and the transmission was replaced at no cost to me.

Additional Notes:

On March 9, 2022, the transmission in my 2017 Toyota Highlander completely failed while I was driving on a busy road during rush-hour traffic. I was approaching a stop light and was braking when the vehicle lunged forward and then stopped moving. I pressed the accelerator to move up to the stop light but the vehicle would not move, even though it was in Drive gear. I changed the gear to Park and then back to Drive and the vehicle still would not move. The engine was revving and the RPMs were increasing but the vehicle would not move while in Drive gear. I also tried to reverse but the vehicle still would not move. I had to exit the vehicle and ask for assistance from other motorists to physically push my vehicle off the road into a parking lot so as not to continue blocking the busy road. I called for a tow truck which towed my vehicle to Scott Clark Toyota City dealership in Matthews, North Carolina. They inspected the vehicle and the next day let me know that transmission had completely failed. They added that they had never experienced this and it was especially unusual on such a new vehicle. The vehicle was only 5 years old and only had 45,000 miles with no prior issue or warning. We bought the vehicle new in 2017 and it has been serviced regularly by a Toyota dealership. Thankfully, the vehicle was still under factory warranty and the transmission was replaced at no cost to me.

Manufacturer: TOYOTA
Mfg Campaign: 11494124
Notice Date: Nov 18, 2022
Recall Date: Nov 18, 2022
Toyota Motor Corporation
Campaign: 11494126 Other
Nov 18, 2022
Defect Description:

ENGINE

Potential Consequences:

This is the second major failure I have experienced with my 2017 Toyota Highlander. I have already filed a complaint about the transmission failure earlier this year. On November 14, 2022, I noticed a knocking sound coming from the engine. My husband was able to ascertain that the noise was coming from the water pump and that the water pump gasket had failed. He checked the coolant fluid and all coolant fluid had leaked out, both the reserve tank and radiator had NO coolant fluid remaining. If I had continued to drive the vehicle, it would have overheated and possibly caused more damage. Thanks to the cooler temperatures we have in November, I did not experience the engine overheating. There were no warning lights or any other indicator that something major was wrong with the vehicle. We called our Toyota dealership and were told that the vehicle which now has 50,100 miles, is out of warranty and we would be responsible for the repair. The normal life of a water pump is over 100,000 miles and with this complete failure of this major system, I do not trust the safety of this vehicle with this being the second major system to completely fail in this vehicle.

Corrective Action:

This is the second major failure I have experienced with my 2017 Toyota Highlander. I have already filed a complaint about the transmission failure earlier this year. On November 14, 2022, I noticed a knocking sound coming from the engine. My husband was able to ascertain that the noise was coming from the water pump and that the water pump gasket had failed. He checked the coolant fluid and all coolant fluid had leaked out, both the reserve tank and radiator had NO coolant fluid remaining. If I had continued to drive the vehicle, it would have overheated and possibly caused more damage. Thanks to the cooler temperatures we have in November, I did not experience the engine overheating. There were no warning lights or any other indicator that something major was wrong with the vehicle. We called our Toyota dealership and were told that the vehicle which now has 50,100 miles, is out of warranty and we would be responsible for the repair. The normal life of a water pump is over 100,000 miles and with this complete failure of this major system, I do not trust the safety of this vehicle with this being the second major system to completely fail in this vehicle.

Additional Notes:

This is the second major failure I have experienced with my 2017 Toyota Highlander. I have already filed a complaint about the transmission failure earlier this year. On November 14, 2022, I noticed a knocking sound coming from the engine. My husband was able to ascertain that the noise was coming from the water pump and that the water pump gasket had failed. He checked the coolant fluid and all coolant fluid had leaked out, both the reserve tank and radiator had NO coolant fluid remaining. If I had continued to drive the vehicle, it would have overheated and possibly caused more damage. Thanks to the cooler temperatures we have in November, I did not experience the engine overheating. There were no warning lights or any other indicator that something major was wrong with the vehicle. We called our Toyota dealership and were told that the vehicle which now has 50,100 miles, is out of warranty and we would be responsible for the repair. The normal life of a water pump is over 100,000 miles and with this complete failure of this major system, I do not trust the safety of this vehicle with this being the second major system to completely fail in this vehicle.

Manufacturer: TOYOTA
Mfg Campaign: 11494126
Notice Date: Nov 18, 2022
Recall Date: Nov 18, 2022
Toyota Motor Corporation
Campaign: 11493160 Other
Nov 11, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It’s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

Corrective Action:

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It’s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

Additional Notes:

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It’s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

Manufacturer: TOYOTA
Mfg Campaign: 11493160
Notice Date: Nov 11, 2022
Recall Date: Nov 11, 2022
Toyota Motor Corporation
Campaign: 11493160 Other
Nov 11, 2022
Defect Description:

ENGINE

Potential Consequences:

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It’s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

Corrective Action:

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It’s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

Additional Notes:

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It’s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

Manufacturer: TOYOTA
Mfg Campaign: 11493160
Notice Date: Nov 11, 2022
Recall Date: Nov 11, 2022
Toyota Motor Corporation
Campaign: 11487549 Other
Oct 2, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

My vehicle lost power while driving on the interstate. I pulled over and smoke started coming from under the hood. Flames then started approximate 10-20 seconds later. Flames consumed the vehicle for a total loss. My insurance company declared the vehicle a total loss. Toyota stated they are investigating the issue. The police and fire department were present. The loss of power happened with no warning. There was a brief flash of the check engine light followed by a low power mode warning. I had just pulled over off of the interstate. This happened within 30 seconds of the vehicle catching on fire.

Corrective Action:

My vehicle lost power while driving on the interstate. I pulled over and smoke started coming from under the hood. Flames then started approximate 10-20 seconds later. Flames consumed the vehicle for a total loss. My insurance company declared the vehicle a total loss. Toyota stated they are investigating the issue. The police and fire department were present. The loss of power happened with no warning. There was a brief flash of the check engine light followed by a low power mode warning. I had just pulled over off of the interstate. This happened within 30 seconds of the vehicle catching on fire.

Additional Notes:

My vehicle lost power while driving on the interstate. I pulled over and smoke started coming from under the hood. Flames then started approximate 10-20 seconds later. Flames consumed the vehicle for a total loss. My insurance company declared the vehicle a total loss. Toyota stated they are investigating the issue. The police and fire department were present. The loss of power happened with no warning. There was a brief flash of the check engine light followed by a low power mode warning. I had just pulled over off of the interstate. This happened within 30 seconds of the vehicle catching on fire.

Manufacturer: TOYOTA
Mfg Campaign: 11487549
Notice Date: Oct 2, 2022
Recall Date: Oct 2, 2022
Toyota Motor Corporation
Campaign: 11486469 Other
Sep 26, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

"Clicking" sound in steering wheel when barely turning wheel. Can also feel the "click" in the steering wheel. Was told it is a driving shaft problem - that this has been an ongoing problem with Toyota's, yet there has not been a recall. This needs to be looked into and the appropriate recall needs to be made to correct the faulty drive shafts.

Corrective Action:

"Clicking" sound in steering wheel when barely turning wheel. Can also feel the "click" in the steering wheel. Was told it is a driving shaft problem - that this has been an ongoing problem with Toyota's, yet there has not been a recall. This needs to be looked into and the appropriate recall needs to be made to correct the faulty drive shafts.

Additional Notes:

"Clicking" sound in steering wheel when barely turning wheel. Can also feel the "click" in the steering wheel. Was told it is a driving shaft problem - that this has been an ongoing problem with Toyota's, yet there has not been a recall. This needs to be looked into and the appropriate recall needs to be made to correct the faulty drive shafts.

Manufacturer: TOYOTA
Mfg Campaign: 11486469
Notice Date: Sep 26, 2022
Recall Date: Sep 26, 2022
Toyota Motor Corporation
Campaign: 11482315 Other
Aug 31, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

There is a splotchy glare that appears on my windshield that makes it EXTREMELY difficult to see out the windshield in the rain. It is not fog, I have cleaned the inside and outside of the windshield, changed the wiper blades, tried the heated windshield feature, defrost, and seriously done everything and it does not go away unless direct sunlight is on it. Forget driving in the rain at night, I was unable to see the lines in the road and it's worse when headlights are facing your direction. I ran off the road and had to park my car until the rain passed. This is absolutely dangerous. The guys at the dealership were stumped as well. It happened to be raining as I was leaving after service and I showed him and he had no idea. It is across my entire windshield. Sometimes it depends on how light is shining on it. This needs to be a recall before someone is seriously hurt.

Corrective Action:

There is a splotchy glare that appears on my windshield that makes it EXTREMELY difficult to see out the windshield in the rain. It is not fog, I have cleaned the inside and outside of the windshield, changed the wiper blades, tried the heated windshield feature, defrost, and seriously done everything and it does not go away unless direct sunlight is on it. Forget driving in the rain at night, I was unable to see the lines in the road and it's worse when headlights are facing your direction. I ran off the road and had to park my car until the rain passed. This is absolutely dangerous. The guys at the dealership were stumped as well. It happened to be raining as I was leaving after service and I showed him and he had no idea. It is across my entire windshield. Sometimes it depends on how light is shining on it. This needs to be a recall before someone is seriously hurt.

Additional Notes:

There is a splotchy glare that appears on my windshield that makes it EXTREMELY difficult to see out the windshield in the rain. It is not fog, I have cleaned the inside and outside of the windshield, changed the wiper blades, tried the heated windshield feature, defrost, and seriously done everything and it does not go away unless direct sunlight is on it. Forget driving in the rain at night, I was unable to see the lines in the road and it's worse when headlights are facing your direction. I ran off the road and had to park my car until the rain passed. This is absolutely dangerous. The guys at the dealership were stumped as well. It happened to be raining as I was leaving after service and I showed him and he had no idea. It is across my entire windshield. Sometimes it depends on how light is shining on it. This needs to be a recall before someone is seriously hurt.

Manufacturer: TOYOTA
Mfg Campaign: 11482315
Notice Date: Aug 31, 2022
Recall Date: Aug 31, 2022
Toyota Motor Corporation
Campaign: 11478117 Other
Aug 8, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

While driving in the rain, the visibility through my windshield is reduced significantly which has caused me to have to pull over due to not being able to see other cars or lines on the roadway and gets worse if lights are shining toward me while it's raining. It almost looks like a waxy coating over the entire windshield. I took it to the dealer and they didn't know what it could be. Windshield is clean, wipers have been changed, and nothing has been applied to the car. Even passengers in the 2nd row pointed out how difficult it was to see out. This happens in all types of rain heavy or light and is not visible in dry conditions. I thought I was the only one with this problem until I was reading through the other 149 reports for a different issue and realized others are having the same issue. I hope that with multiple reports we can get the issue resolved. I am afraid to drive in the rain and do not wish to risk my safety. This isn't normal.

Corrective Action:

While driving in the rain, the visibility through my windshield is reduced significantly which has caused me to have to pull over due to not being able to see other cars or lines on the roadway and gets worse if lights are shining toward me while it's raining. It almost looks like a waxy coating over the entire windshield. I took it to the dealer and they didn't know what it could be. Windshield is clean, wipers have been changed, and nothing has been applied to the car. Even passengers in the 2nd row pointed out how difficult it was to see out. This happens in all types of rain heavy or light and is not visible in dry conditions. I thought I was the only one with this problem until I was reading through the other 149 reports for a different issue and realized others are having the same issue. I hope that with multiple reports we can get the issue resolved. I am afraid to drive in the rain and do not wish to risk my safety. This isn't normal.

Additional Notes:

While driving in the rain, the visibility through my windshield is reduced significantly which has caused me to have to pull over due to not being able to see other cars or lines on the roadway and gets worse if lights are shining toward me while it's raining. It almost looks like a waxy coating over the entire windshield. I took it to the dealer and they didn't know what it could be. Windshield is clean, wipers have been changed, and nothing has been applied to the car. Even passengers in the 2nd row pointed out how difficult it was to see out. This happens in all types of rain heavy or light and is not visible in dry conditions. I thought I was the only one with this problem until I was reading through the other 149 reports for a different issue and realized others are having the same issue. I hope that with multiple reports we can get the issue resolved. I am afraid to drive in the rain and do not wish to risk my safety. This isn't normal.

Manufacturer: TOYOTA
Mfg Campaign: 11478117
Notice Date: Aug 8, 2022
Recall Date: Aug 8, 2022
Toyota Motor Corporation
Campaign: 11478071 Other
Aug 7, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

My Highlander was off and parked in my driveway. I was inside my home and I heard what sounded like a car alarm that was cutting out. I went outside to find out it was my car. However, it wasn't the alarm. It's a completely different pitch/tone that the car horn or the panic button. I proceeded to unlock the car, turned the car on and off a couple times, honked the horn, opened and closed the hood, etc and whatever sound was going off continued to go off even while the car was on. Whatever it was sounded like it had a short in it. Even my neighbors came out of their home. The sound eventually stopped and I went inside. 20 minutes later the sound started again. After it stopped, it happened again, for a short period. It was on a Saturday after dealerships were closed. The next day it happened again in the evening. It stopped right as I got outside. It's a nusiance to myself and my neighbors, it's loud, it's embarrassing, and the fact it continues to sound when my car is on concerns me because if it starts sounding while I'm in traffic or on the highway, it could cause major safety issues. No lights on the dash, battery tested good, literally no explanation.

Corrective Action:

My Highlander was off and parked in my driveway. I was inside my home and I heard what sounded like a car alarm that was cutting out. I went outside to find out it was my car. However, it wasn't the alarm. It's a completely different pitch/tone that the car horn or the panic button. I proceeded to unlock the car, turned the car on and off a couple times, honked the horn, opened and closed the hood, etc and whatever sound was going off continued to go off even while the car was on. Whatever it was sounded like it had a short in it. Even my neighbors came out of their home. The sound eventually stopped and I went inside. 20 minutes later the sound started again. After it stopped, it happened again, for a short period. It was on a Saturday after dealerships were closed. The next day it happened again in the evening. It stopped right as I got outside. It's a nusiance to myself and my neighbors, it's loud, it's embarrassing, and the fact it continues to sound when my car is on concerns me because if it starts sounding while I'm in traffic or on the highway, it could cause major safety issues. No lights on the dash, battery tested good, literally no explanation.

Additional Notes:

My Highlander was off and parked in my driveway. I was inside my home and I heard what sounded like a car alarm that was cutting out. I went outside to find out it was my car. However, it wasn't the alarm. It's a completely different pitch/tone that the car horn or the panic button. I proceeded to unlock the car, turned the car on and off a couple times, honked the horn, opened and closed the hood, etc and whatever sound was going off continued to go off even while the car was on. Whatever it was sounded like it had a short in it. Even my neighbors came out of their home. The sound eventually stopped and I went inside. 20 minutes later the sound started again. After it stopped, it happened again, for a short period. It was on a Saturday after dealerships were closed. The next day it happened again in the evening. It stopped right as I got outside. It's a nusiance to myself and my neighbors, it's loud, it's embarrassing, and the fact it continues to sound when my car is on concerns me because if it starts sounding while I'm in traffic or on the highway, it could cause major safety issues. No lights on the dash, battery tested good, literally no explanation.

Manufacturer: TOYOTA
Mfg Campaign: 11478071
Notice Date: Aug 7, 2022
Recall Date: Aug 7, 2022
Toyota Motor Corporation
Campaign: 11478071 Other
Aug 7, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

My Highlander was off and parked in my driveway. I was inside my home and I heard what sounded like a car alarm that was cutting out. I went outside to find out it was my car. However, it wasn't the alarm. It's a completely different pitch/tone that the car horn or the panic button. I proceeded to unlock the car, turned the car on and off a couple times, honked the horn, opened and closed the hood, etc and whatever sound was going off continued to go off even while the car was on. Whatever it was sounded like it had a short in it. Even my neighbors came out of their home. The sound eventually stopped and I went inside. 20 minutes later the sound started again. After it stopped, it happened again, for a short period. It was on a Saturday after dealerships were closed. The next day it happened again in the evening. It stopped right as I got outside. It's a nusiance to myself and my neighbors, it's loud, it's embarrassing, and the fact it continues to sound when my car is on concerns me because if it starts sounding while I'm in traffic or on the highway, it could cause major safety issues. No lights on the dash, battery tested good, literally no explanation.

Corrective Action:

My Highlander was off and parked in my driveway. I was inside my home and I heard what sounded like a car alarm that was cutting out. I went outside to find out it was my car. However, it wasn't the alarm. It's a completely different pitch/tone that the car horn or the panic button. I proceeded to unlock the car, turned the car on and off a couple times, honked the horn, opened and closed the hood, etc and whatever sound was going off continued to go off even while the car was on. Whatever it was sounded like it had a short in it. Even my neighbors came out of their home. The sound eventually stopped and I went inside. 20 minutes later the sound started again. After it stopped, it happened again, for a short period. It was on a Saturday after dealerships were closed. The next day it happened again in the evening. It stopped right as I got outside. It's a nusiance to myself and my neighbors, it's loud, it's embarrassing, and the fact it continues to sound when my car is on concerns me because if it starts sounding while I'm in traffic or on the highway, it could cause major safety issues. No lights on the dash, battery tested good, literally no explanation.

Additional Notes:

My Highlander was off and parked in my driveway. I was inside my home and I heard what sounded like a car alarm that was cutting out. I went outside to find out it was my car. However, it wasn't the alarm. It's a completely different pitch/tone that the car horn or the panic button. I proceeded to unlock the car, turned the car on and off a couple times, honked the horn, opened and closed the hood, etc and whatever sound was going off continued to go off even while the car was on. Whatever it was sounded like it had a short in it. Even my neighbors came out of their home. The sound eventually stopped and I went inside. 20 minutes later the sound started again. After it stopped, it happened again, for a short period. It was on a Saturday after dealerships were closed. The next day it happened again in the evening. It stopped right as I got outside. It's a nusiance to myself and my neighbors, it's loud, it's embarrassing, and the fact it continues to sound when my car is on concerns me because if it starts sounding while I'm in traffic or on the highway, it could cause major safety issues. No lights on the dash, battery tested good, literally no explanation.

Manufacturer: TOYOTA
Mfg Campaign: 11478071
Notice Date: Aug 7, 2022
Recall Date: Aug 7, 2022
Toyota Motor Corporation
Campaign: 11474840 Other
Jul 20, 2022
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus’ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I’m driving what I consider to be an unsafe car. The Texas “Lemmon Law” is no help to me as I have over 63,000 miles on the vehicle.

Corrective Action:

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus’ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I’m driving what I consider to be an unsafe car. The Texas “Lemmon Law” is no help to me as I have over 63,000 miles on the vehicle.

Additional Notes:

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus’ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I’m driving what I consider to be an unsafe car. The Texas “Lemmon Law” is no help to me as I have over 63,000 miles on the vehicle.

Manufacturer: TOYOTA
Mfg Campaign: 11474840
Notice Date: Jul 20, 2022
Recall Date: Jul 20, 2022
Toyota Motor Corporation
Campaign: 11474840 Other
Jul 20, 2022
Defect Description:

ENGINE

Potential Consequences:

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus’ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I’m driving what I consider to be an unsafe car. The Texas “Lemmon Law” is no help to me as I have over 63,000 miles on the vehicle.

Corrective Action:

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus’ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I’m driving what I consider to be an unsafe car. The Texas “Lemmon Law” is no help to me as I have over 63,000 miles on the vehicle.

Additional Notes:

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus’ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I’m driving what I consider to be an unsafe car. The Texas “Lemmon Law” is no help to me as I have over 63,000 miles on the vehicle.

Manufacturer: TOYOTA
Mfg Campaign: 11474840
Notice Date: Jul 20, 2022
Recall Date: Jul 20, 2022
Toyota Motor Corporation
Campaign: 11465949 Other
May 24, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

I have a 2017 Highlander, there have been several occasions the latest being 5/21/2022 that when trying to start I get "Braking Power Low" Stop in Safe Place and SUV does not start, after several attempts it starts. I called the Toyota dealership where I purchased SUV, asked if they knew about this issue and was informed, they have no knowledge and never heard of this issue, I looked online and found there have been some complaints. For now, my SUV starts after several attempts, but I am concerned that in the future it may not start and am not sure what to do. Are there or will there be any recalls on this issue? I'm sure the dealership (Toyota) will be more than happy to have me pay to fix this problem when it comes to that, but I feel this Toyota issue.

Corrective Action:

I have a 2017 Highlander, there have been several occasions the latest being 5/21/2022 that when trying to start I get "Braking Power Low" Stop in Safe Place and SUV does not start, after several attempts it starts. I called the Toyota dealership where I purchased SUV, asked if they knew about this issue and was informed, they have no knowledge and never heard of this issue, I looked online and found there have been some complaints. For now, my SUV starts after several attempts, but I am concerned that in the future it may not start and am not sure what to do. Are there or will there be any recalls on this issue? I'm sure the dealership (Toyota) will be more than happy to have me pay to fix this problem when it comes to that, but I feel this Toyota issue.

Additional Notes:

I have a 2017 Highlander, there have been several occasions the latest being 5/21/2022 that when trying to start I get "Braking Power Low" Stop in Safe Place and SUV does not start, after several attempts it starts. I called the Toyota dealership where I purchased SUV, asked if they knew about this issue and was informed, they have no knowledge and never heard of this issue, I looked online and found there have been some complaints. For now, my SUV starts after several attempts, but I am concerned that in the future it may not start and am not sure what to do. Are there or will there be any recalls on this issue? I'm sure the dealership (Toyota) will be more than happy to have me pay to fix this problem when it comes to that, but I feel this Toyota issue.

Manufacturer: TOYOTA
Mfg Campaign: 11465949
Notice Date: May 24, 2022
Recall Date: May 24, 2022

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