Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Fujian Wanda Automobile Glass Industry C
Safety Issue:
Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 27, 2018
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain 2017 Toyota Highlander and Highlander Hybrid vehicles equipped with accessory roof rail cross bars. The fasteners for the roof rails may not be torqued properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17R3
Recall Date: Aug 23, 2017
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17R2
Recall Date: May 2, 2017
Consumer Complaints
318 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I had an accident on 1/14/24 and the airbags did not deploy. When we bought the vehicle from I-5 Toyota it had been in a previous accident and was repaired. I have a picture from the dash stating “ SRS air bag system malfunction” on the day of incident. The vehicle is being picked up by insurance 1/18/24 to be inspected. There were no warnings prior to the accident.
Corrective Action:
I had an accident on 1/14/24 and the airbags did not deploy. When we bought the vehicle from I-5 Toyota it had been in a previous accident and was repaired. I have a picture from the dash stating “ SRS air bag system malfunction” on the day of incident. The vehicle is being picked up by insurance 1/18/24 to be inspected. There were no warnings prior to the accident.
Additional Notes:
I had an accident on 1/14/24 and the airbags did not deploy. When we bought the vehicle from I-5 Toyota it had been in a previous accident and was repaired. I have a picture from the dash stating “ SRS air bag system malfunction” on the day of incident. The vehicle is being picked up by insurance 1/18/24 to be inspected. There were no warnings prior to the accident.
Mfg Campaign: 11566503
Recall Date: Jan 19, 2024
Toyota Motor Corporation
Defect Description:
SEAT BELTS:FRONT:ANCHORAGE
Potential Consequences:
The contact owns a 2017 Toyota Highlander. The contact stated that upon entering the vehicle and attempting to buckle the seat belt, the contact became aware that the seat belt was no longer attached. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the anchor point bolts were severely corroded. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Corrective Action:
The contact owns a 2017 Toyota Highlander. The contact stated that upon entering the vehicle and attempting to buckle the seat belt, the contact became aware that the seat belt was no longer attached. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the anchor point bolts were severely corroded. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Additional Notes:
The contact owns a 2017 Toyota Highlander. The contact stated that upon entering the vehicle and attempting to buckle the seat belt, the contact became aware that the seat belt was no longer attached. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the anchor point bolts were severely corroded. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Mfg Campaign: 11565106
Recall Date: Jan 12, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
There is a toyota service bulletin for known transmission issues with this vehicle. I had noticed that my gears weren't shifting properly. The dealer checked vehicle and said transmission was bad, and that toyota would replace it, for free. However, the part would take one month to arrive. This all occurred on 1/9/2024. I was told by the dealer that Toyota would not cover a rental car while the part was on order, but only for the repair itself. The dealer told me the Toyota recommendation was to not drive the vehicle -- but other customers had done so until they received their parts for repair. I picked up my vehicle after work at approximately 7:15pm. While driving, the vehicle completely shutdown on me in a major highway miles from downtown Philadelphia, in a flooding rainstorm that produced nearly 4 inches of rain. If Toyota knows there is a problem with this vehicle and its transmission, then why is there no recall? And if I'm being told the I should not drive the vehicle, then why isn't it mandated or required for them to provide me a rental - especially since this is the fault of Toyota?
Corrective Action:
There is a toyota service bulletin for known transmission issues with this vehicle. I had noticed that my gears weren't shifting properly. The dealer checked vehicle and said transmission was bad, and that toyota would replace it, for free. However, the part would take one month to arrive. This all occurred on 1/9/2024. I was told by the dealer that Toyota would not cover a rental car while the part was on order, but only for the repair itself. The dealer told me the Toyota recommendation was to not drive the vehicle -- but other customers had done so until they received their parts for repair. I picked up my vehicle after work at approximately 7:15pm. While driving, the vehicle completely shutdown on me in a major highway miles from downtown Philadelphia, in a flooding rainstorm that produced nearly 4 inches of rain. If Toyota knows there is a problem with this vehicle and its transmission, then why is there no recall? And if I'm being told the I should not drive the vehicle, then why isn't it mandated or required for them to provide me a rental - especially since this is the fault of Toyota?
Additional Notes:
There is a toyota service bulletin for known transmission issues with this vehicle. I had noticed that my gears weren't shifting properly. The dealer checked vehicle and said transmission was bad, and that toyota would replace it, for free. However, the part would take one month to arrive. This all occurred on 1/9/2024. I was told by the dealer that Toyota would not cover a rental car while the part was on order, but only for the repair itself. The dealer told me the Toyota recommendation was to not drive the vehicle -- but other customers had done so until they received their parts for repair. I picked up my vehicle after work at approximately 7:15pm. While driving, the vehicle completely shutdown on me in a major highway miles from downtown Philadelphia, in a flooding rainstorm that produced nearly 4 inches of rain. If Toyota knows there is a problem with this vehicle and its transmission, then why is there no recall? And if I'm being told the I should not drive the vehicle, then why isn't it mandated or required for them to provide me a rental - especially since this is the fault of Toyota?
Mfg Campaign: 11564611
Recall Date: Jan 10, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Corrective Action:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Additional Notes:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Mfg Campaign: 11563939
Recall Date: Jan 6, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Corrective Action:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Additional Notes:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Mfg Campaign: 11563939
Recall Date: Jan 6, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Corrective Action:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Additional Notes:
I had my battery replaced about 3 days ago at the Toyota dealership . Yesterday, I was stopped at a red light and when I attempted to drive, the vehicle stalled. “Braking power low” message on the dashboard and the car would not restart. I was able to jump start it after about 30 minutes. I got towed to a local repair shop who could not identify or duplicate the issue. I had no warning indicators other than failing to start the morning of getting the battery replaced 3 days ago.
Mfg Campaign: 11563939
Recall Date: Jan 6, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This 2017 Highlander Blizzard Pearl White paint is defective on the drivers side door. Paint started to bubble in 2021 then peeled off with rust stains underneath due to water damage. It appears that there is no sealant on the door for the paint to adhere so it continues to peel and rust. A defective paint job on this vehicle when manufactured. Please have Toyota take responsibility for their irresponsible paint job on this door. The vehicle has never been in an accident or hit with anything on the drivers side of the door. They need to correct their incomplete and incompetent painting. There seems to be no sealant underneath for the paint to adhere to. Please address this error.
Corrective Action:
This 2017 Highlander Blizzard Pearl White paint is defective on the drivers side door. Paint started to bubble in 2021 then peeled off with rust stains underneath due to water damage. It appears that there is no sealant on the door for the paint to adhere so it continues to peel and rust. A defective paint job on this vehicle when manufactured. Please have Toyota take responsibility for their irresponsible paint job on this door. The vehicle has never been in an accident or hit with anything on the drivers side of the door. They need to correct their incomplete and incompetent painting. There seems to be no sealant underneath for the paint to adhere to. Please address this error.
Additional Notes:
This 2017 Highlander Blizzard Pearl White paint is defective on the drivers side door. Paint started to bubble in 2021 then peeled off with rust stains underneath due to water damage. It appears that there is no sealant on the door for the paint to adhere so it continues to peel and rust. A defective paint job on this vehicle when manufactured. Please have Toyota take responsibility for their irresponsible paint job on this door. The vehicle has never been in an accident or hit with anything on the drivers side of the door. They need to correct their incomplete and incompetent painting. There seems to be no sealant underneath for the paint to adhere to. Please address this error.
Mfg Campaign: 11559801
Recall Date: Dec 12, 2023
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. As a result of the failure, the contact was unable to maneuver or control the vehicle before coming to a complete stop in the middle of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure and advised the contact that a Toyota technician needed to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.
Corrective Action:
The contact owns a 2017 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. As a result of the failure, the contact was unable to maneuver or control the vehicle before coming to a complete stop in the middle of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure and advised the contact that a Toyota technician needed to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.
Additional Notes:
The contact owns a 2017 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. As a result of the failure, the contact was unable to maneuver or control the vehicle before coming to a complete stop in the middle of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure and advised the contact that a Toyota technician needed to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.
Mfg Campaign: 11558326
Recall Date: Dec 4, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Highlander shift issue 11/14/2023 On 11/14/2023, our 2017 Toyota Highlander, vin# [XXX] , upon driving the transmission decided on its own to disengage. Our Highlander stopped propelling itself in either direction. We had to manually push our vehicle into a parking spot and await the tow truck. Our Highlander is in mint condition with 71,400 miles on it. This was scary because the vehicle would shift on the shifter, but for some reason the transmission would not engage. The engine worked perfectly fine. We had the Highlander towed to the nearest Toyota dealer who pushed the vehicle into their garage and placed on a lift. The Highlander had no idiot lights on, no cable issues, fluid was fine per the Toyota Technician. The Toyota Tech placed the vehicle on their main computer and there were no error codes. The Tech reset the computer on the vehicle with a Toyota Master computer, and the vehicle started to work as normal. I consider this a huge issue and I thank God that my wife was not on the interstate highway when this happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Highlander shift issue 11/14/2023 On 11/14/2023, our 2017 Toyota Highlander, vin# [XXX] , upon driving the transmission decided on its own to disengage. Our Highlander stopped propelling itself in either direction. We had to manually push our vehicle into a parking spot and await the tow truck. Our Highlander is in mint condition with 71,400 miles on it. This was scary because the vehicle would shift on the shifter, but for some reason the transmission would not engage. The engine worked perfectly fine. We had the Highlander towed to the nearest Toyota dealer who pushed the vehicle into their garage and placed on a lift. The Highlander had no idiot lights on, no cable issues, fluid was fine per the Toyota Technician. The Toyota Tech placed the vehicle on their main computer and there were no error codes. The Tech reset the computer on the vehicle with a Toyota Master computer, and the vehicle started to work as normal. I consider this a huge issue and I thank God that my wife was not on the interstate highway when this happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Highlander shift issue 11/14/2023 On 11/14/2023, our 2017 Toyota Highlander, vin# [XXX] , upon driving the transmission decided on its own to disengage. Our Highlander stopped propelling itself in either direction. We had to manually push our vehicle into a parking spot and await the tow truck. Our Highlander is in mint condition with 71,400 miles on it. This was scary because the vehicle would shift on the shifter, but for some reason the transmission would not engage. The engine worked perfectly fine. We had the Highlander towed to the nearest Toyota dealer who pushed the vehicle into their garage and placed on a lift. The Highlander had no idiot lights on, no cable issues, fluid was fine per the Toyota Technician. The Toyota Tech placed the vehicle on their main computer and there were no error codes. The Tech reset the computer on the vehicle with a Toyota Master computer, and the vehicle started to work as normal. I consider this a huge issue and I thank God that my wife was not on the interstate highway when this happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11555206
Recall Date: Nov 15, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Corrective Action:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Additional Notes:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Mfg Campaign: 11554968
Recall Date: Nov 13, 2023
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Corrective Action:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Additional Notes:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Mfg Campaign: 11554968
Recall Date: Nov 13, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Corrective Action:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Additional Notes:
This is the SECOND incident with this vehicle in the past 4 months. When going to start my vehicle, it would not start. It gave me this error message: Braking power low, Stop in a Safe Place, See owners manual. There is NOTHING about this in the owners manual. The first time I thought it was battery related and after 3 different chargers on my vehicle, it finally started. Tonight I proceeded to push the button without the foot pedal and the radio came on, so it is definitely not the battery. I've tried several times to start and to no avail. Problem has not been reproduced as i cannot drive my vehicle at this time. No inspection as of yet. No warnings or symptoms prior to failure. Research shows it may have to do with a fuel pump pressure issue. I have paperwork on this issue under a customer support program 23TE01. Hoping this can become a recall and i can get this fixed .
Mfg Campaign: 11554968
Recall Date: Nov 13, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
About two weeks prior to the transmission failing, I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. On the evening of October 4th, my wife was driving at 65 mph on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. The mechanic stated it was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin POL [XXX] dated 4/18/2019, REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. The mechanic said the failure code with a failed transaxle and all the symptoms my vehicle experienced were consistent with the bulletin. My time period for the bulletin was for cars produced from November 2016 to December 2017. My vehicle’s manufacturing date was 12/8/2016. Toyota claims my vehicle although produced during this time was not impacted. It is my belief that Toyota was aware of multiple failures on UA80 transmissions on vehicles produced from 2016 to 2020 and deliberately identified a smaller number to avoid a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
About two weeks prior to the transmission failing, I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. On the evening of October 4th, my wife was driving at 65 mph on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. The mechanic stated it was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin POL [XXX] dated 4/18/2019, REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. The mechanic said the failure code with a failed transaxle and all the symptoms my vehicle experienced were consistent with the bulletin. My time period for the bulletin was for cars produced from November 2016 to December 2017. My vehicle’s manufacturing date was 12/8/2016. Toyota claims my vehicle although produced during this time was not impacted. It is my belief that Toyota was aware of multiple failures on UA80 transmissions on vehicles produced from 2016 to 2020 and deliberately identified a smaller number to avoid a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
About two weeks prior to the transmission failing, I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. On the evening of October 4th, my wife was driving at 65 mph on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. The mechanic stated it was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin POL [XXX] dated 4/18/2019, REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. The mechanic said the failure code with a failed transaxle and all the symptoms my vehicle experienced were consistent with the bulletin. My time period for the bulletin was for cars produced from November 2016 to December 2017. My vehicle’s manufacturing date was 12/8/2016. Toyota claims my vehicle although produced during this time was not impacted. It is my belief that Toyota was aware of multiple failures on UA80 transmissions on vehicles produced from 2016 to 2020 and deliberately identified a smaller number to avoid a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552914
Recall Date: Oct 31, 2023
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Toyota issued a Customer Support Bulletin #POL 19-04 on 4/18/19 for vehicle transmission failure on the 2017 and 2018 Highlander and Sienna cars due to faulty assembly. Dealerships were issued the bulletin 5 years ago but customers were never alerted. Toyota has refused to honor the repairs claiming my VIN did not come up for affected car even though bulletin list the model that includes my car. The bulletin further states that after 60k miles the coverage continues for up to 10 years from date of purchase. Toyota knows there is an issue but they failed to alert customers despite sending the bulletin to dealers. Dealerships never alerted customers who brought in their cars for routine service. Thousands of customers are reporting failed transmissions. Toyota is not able or willing to provide information on how they identified which VINs were impacted. The mechanic pulled a code which is exactly what is being seen on the failed transmissions in the same vehicles and cannot understand why Toyota will not cover the cost of the repair for a known defective product. The replacement cost quoted by Toyota is in excess of 11k. The car failed on a busy freeway in Atlanta while traveling at high speed. Motorists exited their cars and pushed the vehicle to the side of the road. My spouse could have been harmed or worse killed.
Corrective Action:
Toyota issued a Customer Support Bulletin #POL 19-04 on 4/18/19 for vehicle transmission failure on the 2017 and 2018 Highlander and Sienna cars due to faulty assembly. Dealerships were issued the bulletin 5 years ago but customers were never alerted. Toyota has refused to honor the repairs claiming my VIN did not come up for affected car even though bulletin list the model that includes my car. The bulletin further states that after 60k miles the coverage continues for up to 10 years from date of purchase. Toyota knows there is an issue but they failed to alert customers despite sending the bulletin to dealers. Dealerships never alerted customers who brought in their cars for routine service. Thousands of customers are reporting failed transmissions. Toyota is not able or willing to provide information on how they identified which VINs were impacted. The mechanic pulled a code which is exactly what is being seen on the failed transmissions in the same vehicles and cannot understand why Toyota will not cover the cost of the repair for a known defective product. The replacement cost quoted by Toyota is in excess of 11k. The car failed on a busy freeway in Atlanta while traveling at high speed. Motorists exited their cars and pushed the vehicle to the side of the road. My spouse could have been harmed or worse killed.
Additional Notes:
Toyota issued a Customer Support Bulletin #POL 19-04 on 4/18/19 for vehicle transmission failure on the 2017 and 2018 Highlander and Sienna cars due to faulty assembly. Dealerships were issued the bulletin 5 years ago but customers were never alerted. Toyota has refused to honor the repairs claiming my VIN did not come up for affected car even though bulletin list the model that includes my car. The bulletin further states that after 60k miles the coverage continues for up to 10 years from date of purchase. Toyota knows there is an issue but they failed to alert customers despite sending the bulletin to dealers. Dealerships never alerted customers who brought in their cars for routine service. Thousands of customers are reporting failed transmissions. Toyota is not able or willing to provide information on how they identified which VINs were impacted. The mechanic pulled a code which is exactly what is being seen on the failed transmissions in the same vehicles and cannot understand why Toyota will not cover the cost of the repair for a known defective product. The replacement cost quoted by Toyota is in excess of 11k. The car failed on a busy freeway in Atlanta while traveling at high speed. Motorists exited their cars and pushed the vehicle to the side of the road. My spouse could have been harmed or worse killed.
Mfg Campaign: 11549771
Recall Date: Oct 13, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on the highway vehicle suddenly drop speed. I was able to exit but not proceed forward once exiting. The vehicle was towed and diagnosed with need for new transmission. There was a customer support program bulletin POL 19-04 noting similar problems. However, Toyota is stating this 2017 is not associated with the program. The whine noise and reduced power are all listed with this program. The vehicle sudden reduce power may have resulted in a major accident on busy Atlanta highways. A known transmission issue that Toyota is not willing to support customer in resolving is unbelievable. I was basically told because the vehicle was not serviced at a Toyota dealership regularly, they cannot support.
Corrective Action:
Driving on the highway vehicle suddenly drop speed. I was able to exit but not proceed forward once exiting. The vehicle was towed and diagnosed with need for new transmission. There was a customer support program bulletin POL 19-04 noting similar problems. However, Toyota is stating this 2017 is not associated with the program. The whine noise and reduced power are all listed with this program. The vehicle sudden reduce power may have resulted in a major accident on busy Atlanta highways. A known transmission issue that Toyota is not willing to support customer in resolving is unbelievable. I was basically told because the vehicle was not serviced at a Toyota dealership regularly, they cannot support.
Additional Notes:
Driving on the highway vehicle suddenly drop speed. I was able to exit but not proceed forward once exiting. The vehicle was towed and diagnosed with need for new transmission. There was a customer support program bulletin POL 19-04 noting similar problems. However, Toyota is stating this 2017 is not associated with the program. The whine noise and reduced power are all listed with this program. The vehicle sudden reduce power may have resulted in a major accident on busy Atlanta highways. A known transmission issue that Toyota is not willing to support customer in resolving is unbelievable. I was basically told because the vehicle was not serviced at a Toyota dealership regularly, they cannot support.
Mfg Campaign: 11548954
Recall Date: Oct 9, 2023
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
I am writing in reference to a new Toyota Highlander that I purchased in December of 2016. The reason I chose Toyota over a Ford or GM SUV was Toyota’s long history of producing reliable vehicles. I researched and relied on Consumer Reports which gave the Highlander and Honda Pilot the highest rating for customer satisfaction and reliability. About two weeks ago I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. Last Wednesday my wife was driving on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. It was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin ,[XXXXXXXX] REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. We called Toyota support on 10/9/23 and spoke with a customer service representative named Amber who then transferred us to Vena. They advised based on the VIN number our vehicle was not covered. Vena advised that since all our service was not at a Toyota dealership, they could not honor the repairs. The bulletin stated “after the Primary Coverage, the Secondary Coverage is applicable for 10 years from the vehicles date of first use, regardless of mileage”. The cost of this repair is over $6,000. The bulletin list Highlander 2WD and 4WD SUVs. The representative could not explain how the VIN number exclusions are determined and applied to our SUV. My father-in-law retired from the GM Assembly Plant and as I understand parts are shipped from multiple locations to the assembly pla INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
I am writing in reference to a new Toyota Highlander that I purchased in December of 2016. The reason I chose Toyota over a Ford or GM SUV was Toyota’s long history of producing reliable vehicles. I researched and relied on Consumer Reports which gave the Highlander and Honda Pilot the highest rating for customer satisfaction and reliability. About two weeks ago I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. Last Wednesday my wife was driving on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. It was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin ,[XXXXXXXX] REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. We called Toyota support on 10/9/23 and spoke with a customer service representative named Amber who then transferred us to Vena. They advised based on the VIN number our vehicle was not covered. Vena advised that since all our service was not at a Toyota dealership, they could not honor the repairs. The bulletin stated “after the Primary Coverage, the Secondary Coverage is applicable for 10 years from the vehicles date of first use, regardless of mileage”. The cost of this repair is over $6,000. The bulletin list Highlander 2WD and 4WD SUVs. The representative could not explain how the VIN number exclusions are determined and applied to our SUV. My father-in-law retired from the GM Assembly Plant and as I understand parts are shipped from multiple locations to the assembly pla INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
I am writing in reference to a new Toyota Highlander that I purchased in December of 2016. The reason I chose Toyota over a Ford or GM SUV was Toyota’s long history of producing reliable vehicles. I researched and relied on Consumer Reports which gave the Highlander and Honda Pilot the highest rating for customer satisfaction and reliability. About two weeks ago I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. Last Wednesday my wife was driving on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. It was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin ,[XXXXXXXX] REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. We called Toyota support on 10/9/23 and spoke with a customer service representative named Amber who then transferred us to Vena. They advised based on the VIN number our vehicle was not covered. Vena advised that since all our service was not at a Toyota dealership, they could not honor the repairs. The bulletin stated “after the Primary Coverage, the Secondary Coverage is applicable for 10 years from the vehicles date of first use, regardless of mileage”. The cost of this repair is over $6,000. The bulletin list Highlander 2WD and 4WD SUVs. The representative could not explain how the VIN number exclusions are determined and applied to our SUV. My father-in-law retired from the GM Assembly Plant and as I understand parts are shipped from multiple locations to the assembly pla INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11549012
Recall Date: Oct 9, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake system malfunctioned and failed. Our safety was put at risk with no braking ability. The car was inspected and serviced by Toyota. One light showed braking power low on one occasion While driving car listed above, on five different occasions the brake pedal went to the floor with out stopping the vehicle. Our safety was put at risk on each occasion.
Corrective Action:
Brake system malfunctioned and failed. Our safety was put at risk with no braking ability. The car was inspected and serviced by Toyota. One light showed braking power low on one occasion While driving car listed above, on five different occasions the brake pedal went to the floor with out stopping the vehicle. Our safety was put at risk on each occasion.
Additional Notes:
Brake system malfunctioned and failed. Our safety was put at risk with no braking ability. The car was inspected and serviced by Toyota. One light showed braking power low on one occasion While driving car listed above, on five different occasions the brake pedal went to the floor with out stopping the vehicle. Our safety was put at risk on each occasion.
Mfg Campaign: 11547836
Recall Date: Oct 2, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving all of these lights started to flash.
Corrective Action:
While driving all of these lights started to flash.
Additional Notes:
While driving all of these lights started to flash.
Mfg Campaign: 11544723
Recall Date: Sep 15, 2023
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving all of these lights started to flash.
Corrective Action:
While driving all of these lights started to flash.
Additional Notes:
While driving all of these lights started to flash.
Mfg Campaign: 11544723
Recall Date: Sep 15, 2023
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I’m not sure why this recall does not show up for my car & we’ve never been notified by Toyota. I have a video of the noise my makes when it’s off on the driveway…I can provide an alternate way as your online system does not allow video. Thank you.
Corrective Action:
I’m not sure why this recall does not show up for my car & we’ve never been notified by Toyota. I have a video of the noise my makes when it’s off on the driveway…I can provide an alternate way as your online system does not allow video. Thank you.
Additional Notes:
I’m not sure why this recall does not show up for my car & we’ve never been notified by Toyota. I have a video of the noise my makes when it’s off on the driveway…I can provide an alternate way as your online system does not allow video. Thank you.
Mfg Campaign: 11544731
Recall Date: Sep 15, 2023
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