Complaints & Recalls
Official Safety Recalls - Important!
28 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA15, 23LA03
Recall Date: Dec 20, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TB12 / 23TA12
Recall Date: Oct 26, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB14 / 20TA14
Recall Date: Oct 14, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA06
Recall Date: Mar 19, 2020
Consumer Complaints
244 ComplaintsToyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On numerous occasions when applying the brakes on my vehicle there is a very noticeable "surge" when the vehicle slows to a near stop. It feels like there is a momentary loss of braking before the brakes re-engage. I have had the vehicle since new and it seems like the problem has become more noticeable over time. I have lost some confidence in the safety performance of the vehicle due to this dangerous issue.
Corrective Action:
On numerous occasions when applying the brakes on my vehicle there is a very noticeable "surge" when the vehicle slows to a near stop. It feels like there is a momentary loss of braking before the brakes re-engage. I have had the vehicle since new and it seems like the problem has become more noticeable over time. I have lost some confidence in the safety performance of the vehicle due to this dangerous issue.
Additional Notes:
On numerous occasions when applying the brakes on my vehicle there is a very noticeable "surge" when the vehicle slows to a near stop. It feels like there is a momentary loss of braking before the brakes re-engage. I have had the vehicle since new and it seems like the problem has become more noticeable over time. I have lost some confidence in the safety performance of the vehicle due to this dangerous issue.
Mfg Campaign: 11584472
Recall Date: Apr 22, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle continues to place excessive wear on the right rear tire despite the auto dealership service department stating there is nothing wrong with the vehicle. My tires have been replaced 4 times with 89,000 miles on the vehicle. The dealership service department is not willing to look into it any further and states everything is normal despite something clearly wearing this particular tire every 20-25,000 miles.
Corrective Action:
The vehicle continues to place excessive wear on the right rear tire despite the auto dealership service department stating there is nothing wrong with the vehicle. My tires have been replaced 4 times with 89,000 miles on the vehicle. The dealership service department is not willing to look into it any further and states everything is normal despite something clearly wearing this particular tire every 20-25,000 miles.
Additional Notes:
The vehicle continues to place excessive wear on the right rear tire despite the auto dealership service department stating there is nothing wrong with the vehicle. My tires have been replaced 4 times with 89,000 miles on the vehicle. The dealership service department is not willing to look into it any further and states everything is normal despite something clearly wearing this particular tire every 20-25,000 miles.
Mfg Campaign: 11582660
Recall Date: Apr 12, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure), however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure), however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure), however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11578704
Recall Date: Mar 21, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact was informed by an independent mechanic that the front bumper had begun to detach from the vehicle on the driver's and passenger’s side ends of the vehicle. The vehicle was taken to a dealer but was later referred to an independent body shop for service. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact was informed by an independent mechanic that the front bumper had begun to detach from the vehicle on the driver's and passenger’s side ends of the vehicle. The vehicle was taken to a dealer but was later referred to an independent body shop for service. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact was informed by an independent mechanic that the front bumper had begun to detach from the vehicle on the driver's and passenger’s side ends of the vehicle. The vehicle was taken to a dealer but was later referred to an independent body shop for service. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11574921
Recall Date: Mar 1, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We were driving at around 70 mph on lane #3 on [XXX] near Auburn CA at around [XXX] on [XXX] with 2 passengers and some baggage in the trunk. No baggage were on the roof rack. Traffic was light and no vehicle was directly ahead of us at the time. Weather was cloudy. Suddenly we heard a loud bang above us, like a gun going off. I opened the sunroof cover and found the sunroof glass shattered. After exiting the freeway and parking, we found only the sunroof glass was damaged. The glass was shattered but still intact. There was no damage to the roof or roof racks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We were driving at around 70 mph on lane #3 on [XXX] near Auburn CA at around [XXX] on [XXX] with 2 passengers and some baggage in the trunk. No baggage were on the roof rack. Traffic was light and no vehicle was directly ahead of us at the time. Weather was cloudy. Suddenly we heard a loud bang above us, like a gun going off. I opened the sunroof cover and found the sunroof glass shattered. After exiting the freeway and parking, we found only the sunroof glass was damaged. The glass was shattered but still intact. There was no damage to the roof or roof racks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We were driving at around 70 mph on lane #3 on [XXX] near Auburn CA at around [XXX] on [XXX] with 2 passengers and some baggage in the trunk. No baggage were on the roof rack. Traffic was light and no vehicle was directly ahead of us at the time. Weather was cloudy. Suddenly we heard a loud bang above us, like a gun going off. I opened the sunroof cover and found the sunroof glass shattered. After exiting the freeway and parking, we found only the sunroof glass was damaged. The glass was shattered but still intact. There was no damage to the roof or roof racks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572942
Recall Date: Feb 20, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 60 MPH, the contact depressed the brake pedal to slow for traffic. The contact stated that the vehicle was vibrating and as he depressed the brake pedal the pedal stiffened and required more pressure to depress. The contact stated no warning light was illuminated. The contact stated that the brake pedal failure occurred only between driving 60 to 70 MPH. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 60 MPH, the contact depressed the brake pedal to slow for traffic. The contact stated that the vehicle was vibrating and as he depressed the brake pedal the pedal stiffened and required more pressure to depress. The contact stated no warning light was illuminated. The contact stated that the brake pedal failure occurred only between driving 60 to 70 MPH. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 60 MPH, the contact depressed the brake pedal to slow for traffic. The contact stated that the vehicle was vibrating and as he depressed the brake pedal the pedal stiffened and required more pressure to depress. The contact stated no warning light was illuminated. The contact stated that the brake pedal failure occurred only between driving 60 to 70 MPH. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.
Mfg Campaign: 11571819
Recall Date: Feb 14, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The side view mirrors are very shaky at all speeds-- and worse over bumps/and/or at highway speeds. It causes a distraction in the peripheral vision of the driver, and does not provide a reliable, clear image in the mirror while the car is underway. The problem is worse on the driver (left) side, but it exists on both sides. This creates an unsafe condition where vision is not clear in the side mirrors.
Corrective Action:
The side view mirrors are very shaky at all speeds-- and worse over bumps/and/or at highway speeds. It causes a distraction in the peripheral vision of the driver, and does not provide a reliable, clear image in the mirror while the car is underway. The problem is worse on the driver (left) side, but it exists on both sides. This creates an unsafe condition where vision is not clear in the side mirrors.
Additional Notes:
The side view mirrors are very shaky at all speeds-- and worse over bumps/and/or at highway speeds. It causes a distraction in the peripheral vision of the driver, and does not provide a reliable, clear image in the mirror while the car is underway. The problem is worse on the driver (left) side, but it exists on both sides. This creates an unsafe condition where vision is not clear in the side mirrors.
Mfg Campaign: 11570806
Recall Date: Feb 8, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11570090
Recall Date: Feb 5, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.
Mfg Campaign: 11564942
Recall Date: Jan 11, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was idling or parked, the engine would suddenly seize. The failure occurred intermittently. The check engine warning light illuminated with a message that the brakes were enabled. The contact restarted the vehicle several times before the vehicle operated as needed. The vehicle had been taken to the dealer 3 times however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 45,600.
Mfg Campaign: 11564942
Recall Date: Jan 11, 2024
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact discovered online that the VIN was included in NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made not aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact discovered online that the VIN was included in NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made not aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact discovered online that the VIN was included in NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made not aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11563368
Recall Date: Jan 3, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Nav Search and Voice message dictate disabled. Highlander 4th Generation (2020+) Has anyone experienced a DCM failure? My 2020 Highlander LTD hit 70K and 3yr mark; all of a sudden my Nav won't search while driving and I cannot dictate a response to a msg. Other forums suggest, reset the DCM by disconnecting the battery for a minimum of 30 minutes. This can be problematic. NO hands free driving capability.
Corrective Action:
Nav Search and Voice message dictate disabled. Highlander 4th Generation (2020+) Has anyone experienced a DCM failure? My 2020 Highlander LTD hit 70K and 3yr mark; all of a sudden my Nav won't search while driving and I cannot dictate a response to a msg. Other forums suggest, reset the DCM by disconnecting the battery for a minimum of 30 minutes. This can be problematic. NO hands free driving capability.
Additional Notes:
Nav Search and Voice message dictate disabled. Highlander 4th Generation (2020+) Has anyone experienced a DCM failure? My 2020 Highlander LTD hit 70K and 3yr mark; all of a sudden my Nav won't search while driving and I cannot dictate a response to a msg. Other forums suggest, reset the DCM by disconnecting the battery for a minimum of 30 minutes. This can be problematic. NO hands free driving capability.
Mfg Campaign: 11562150
Recall Date: Dec 27, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, he heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and it was determined that the sound was coming from the transmission however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 100,100.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, he heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and it was determined that the sound was coming from the transmission however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 100,100.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, he heard an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and it was determined that the sound was coming from the transmission however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 100,100.
Mfg Campaign: 11561204
Recall Date: Dec 20, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY
Potential Consequences:
The contact owns a 2020 Toyota Highlander. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact was able to jumpstart the vehicle and the vehicle operated normally. The contact had taken to the vehicle to a certified mechanic who tested the battery and alternator but found no failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
Corrective Action:
The contact owns a 2020 Toyota Highlander. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact was able to jumpstart the vehicle and the vehicle operated normally. The contact had taken to the vehicle to a certified mechanic who tested the battery and alternator but found no failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
Additional Notes:
The contact owns a 2020 Toyota Highlander. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact was able to jumpstart the vehicle and the vehicle operated normally. The contact had taken to the vehicle to a certified mechanic who tested the battery and alternator but found no failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
Mfg Campaign: 11557585
Recall Date: Nov 30, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The car is barely 3 years old with 74000 miles to it. The is a humming noise coming from the transmission which the dealer said I may want to replace it. It’s not cheap to do so and I don’t expect it to happen to a new car.
Corrective Action:
The car is barely 3 years old with 74000 miles to it. The is a humming noise coming from the transmission which the dealer said I may want to replace it. It’s not cheap to do so and I don’t expect it to happen to a new car.
Additional Notes:
The car is barely 3 years old with 74000 miles to it. The is a humming noise coming from the transmission which the dealer said I may want to replace it. It’s not cheap to do so and I don’t expect it to happen to a new car.
Mfg Campaign: 11557529
Recall Date: Nov 29, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
On more than 50 occasions while coming to a stop or slowing down I have experienced a surge forward while applying the brakes. It has happened at stop signs, stop lights, going downhill. I cannot duplicate on demand. Several times it has surged me past a stop sign/stop light while I still had my foot on the brake. Also, when the surge happens, I have to push harder on the brake pedal to stop the vehicle. I took it to the dealership on 9/2023 and was told it was not a problem that could be replicated and it has happened several times since then.
Corrective Action:
On more than 50 occasions while coming to a stop or slowing down I have experienced a surge forward while applying the brakes. It has happened at stop signs, stop lights, going downhill. I cannot duplicate on demand. Several times it has surged me past a stop sign/stop light while I still had my foot on the brake. Also, when the surge happens, I have to push harder on the brake pedal to stop the vehicle. I took it to the dealership on 9/2023 and was told it was not a problem that could be replicated and it has happened several times since then.
Additional Notes:
On more than 50 occasions while coming to a stop or slowing down I have experienced a surge forward while applying the brakes. It has happened at stop signs, stop lights, going downhill. I cannot duplicate on demand. Several times it has surged me past a stop sign/stop light while I still had my foot on the brake. Also, when the surge happens, I have to push harder on the brake pedal to stop the vehicle. I took it to the dealership on 9/2023 and was told it was not a problem that could be replicated and it has happened several times since then.
Mfg Campaign: 11552375
Recall Date: Oct 28, 2023
Toyota Motor Corporation
Defect Description:
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Potential Consequences:
See attached document from complainant
Corrective Action:
See attached document from complainant
Additional Notes:
See attached document from complainant
Mfg Campaign: 11551806
Recall Date: Oct 25, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Was following a truck that was pulling a utility trailer. We had just stopped and started moving again when when he suddenly stopped. I had just sped up maybe going 10 to 15 mph when I applied my brake, the brakes did not engage until after I hit the trailer in front of me and jammed it into truck it was being pulled by.I had front end damage and radiator damage and the car was not drivable. I had noticed previous to this that at times at low speeds the brakes would not engage and would need to be double tapped to get them to engage. Could go weeks without it happening or could happen multiple times in a day. No consistency to the issue.
Corrective Action:
Was following a truck that was pulling a utility trailer. We had just stopped and started moving again when when he suddenly stopped. I had just sped up maybe going 10 to 15 mph when I applied my brake, the brakes did not engage until after I hit the trailer in front of me and jammed it into truck it was being pulled by.I had front end damage and radiator damage and the car was not drivable. I had noticed previous to this that at times at low speeds the brakes would not engage and would need to be double tapped to get them to engage. Could go weeks without it happening or could happen multiple times in a day. No consistency to the issue.
Additional Notes:
Was following a truck that was pulling a utility trailer. We had just stopped and started moving again when when he suddenly stopped. I had just sped up maybe going 10 to 15 mph when I applied my brake, the brakes did not engage until after I hit the trailer in front of me and jammed it into truck it was being pulled by.I had front end damage and radiator damage and the car was not drivable. I had noticed previous to this that at times at low speeds the brakes would not engage and would need to be double tapped to get them to engage. Could go weeks without it happening or could happen multiple times in a day. No consistency to the issue.
Mfg Campaign: 11549268
Recall Date: Oct 10, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1. Climate control system failure to defrost windows during cold weather/winter conditions caused all windows to fog resulting 0 visibility while driving. 2. Occupants including myself, spouse, adult child and toddler grandchild , surrounding vehicles and their occupants were for 5 to 10 minutes exposed to potential multi-car crash, injuries and loss of life. 3. Online research revealed this climate control failure has been experienced by other Toyota owners and the issue has been resolved however not been reported to NHTSA. Two days after the occurrence the vehicle was taken to Bud Clary Toyota, Moses Lake, WA for inspection and repair. Note-without the detailed information from my online research the issue/repair/resolution wasn't determined by the Toyota service shop. 4. There are no warnings when this failure occurs. It happens only when outside temperatures drop below 40 degrees and severity increases with quick drops in temperature. The first occurrence was during first winter of ownership, 2020/2021 and reported to the next servicing dealership, Peterson Toyota, Boise, ID. 5. The repairing dealership required customer pay and advised to follow up with Toyota customer service to report and request reimbursement. Follow up completed later in December 2022, Toyota denied warranty reimbursement however the customer service agent requested and obtained repair reimbursement and recommended reporting and requesting recall status to NHSTA.
Corrective Action:
1. Climate control system failure to defrost windows during cold weather/winter conditions caused all windows to fog resulting 0 visibility while driving. 2. Occupants including myself, spouse, adult child and toddler grandchild , surrounding vehicles and their occupants were for 5 to 10 minutes exposed to potential multi-car crash, injuries and loss of life. 3. Online research revealed this climate control failure has been experienced by other Toyota owners and the issue has been resolved however not been reported to NHTSA. Two days after the occurrence the vehicle was taken to Bud Clary Toyota, Moses Lake, WA for inspection and repair. Note-without the detailed information from my online research the issue/repair/resolution wasn't determined by the Toyota service shop. 4. There are no warnings when this failure occurs. It happens only when outside temperatures drop below 40 degrees and severity increases with quick drops in temperature. The first occurrence was during first winter of ownership, 2020/2021 and reported to the next servicing dealership, Peterson Toyota, Boise, ID. 5. The repairing dealership required customer pay and advised to follow up with Toyota customer service to report and request reimbursement. Follow up completed later in December 2022, Toyota denied warranty reimbursement however the customer service agent requested and obtained repair reimbursement and recommended reporting and requesting recall status to NHSTA.
Additional Notes:
1. Climate control system failure to defrost windows during cold weather/winter conditions caused all windows to fog resulting 0 visibility while driving. 2. Occupants including myself, spouse, adult child and toddler grandchild , surrounding vehicles and their occupants were for 5 to 10 minutes exposed to potential multi-car crash, injuries and loss of life. 3. Online research revealed this climate control failure has been experienced by other Toyota owners and the issue has been resolved however not been reported to NHTSA. Two days after the occurrence the vehicle was taken to Bud Clary Toyota, Moses Lake, WA for inspection and repair. Note-without the detailed information from my online research the issue/repair/resolution wasn't determined by the Toyota service shop. 4. There are no warnings when this failure occurs. It happens only when outside temperatures drop below 40 degrees and severity increases with quick drops in temperature. The first occurrence was during first winter of ownership, 2020/2021 and reported to the next servicing dealership, Peterson Toyota, Boise, ID. 5. The repairing dealership required customer pay and advised to follow up with Toyota customer service to report and request reimbursement. Follow up completed later in December 2022, Toyota denied warranty reimbursement however the customer service agent requested and obtained repair reimbursement and recommended reporting and requesting recall status to NHSTA.
Mfg Campaign: 11546622
Recall Date: Sep 26, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with highlanders. My partner can feel it happen too. I'm not sure if it's the braking system or engine. My guess is engine because it seems to be a power surge. It's inconsistent, and happens in all kinds of weather, hot/cold, dry/wet. No warning lights, or messages. Happens a lot, but I'm using the example of earlier this week. You're welcome to inspect if you want. It is a hybrid and one of my friends said it might be switching systems, but our other car is also a hybrid and doesn't have anything like this happening.
Corrective Action:
About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with highlanders. My partner can feel it happen too. I'm not sure if it's the braking system or engine. My guess is engine because it seems to be a power surge. It's inconsistent, and happens in all kinds of weather, hot/cold, dry/wet. No warning lights, or messages. Happens a lot, but I'm using the example of earlier this week. You're welcome to inspect if you want. It is a hybrid and one of my friends said it might be switching systems, but our other car is also a hybrid and doesn't have anything like this happening.
Additional Notes:
About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with highlanders. My partner can feel it happen too. I'm not sure if it's the braking system or engine. My guess is engine because it seems to be a power surge. It's inconsistent, and happens in all kinds of weather, hot/cold, dry/wet. No warning lights, or messages. Happens a lot, but I'm using the example of earlier this week. You're welcome to inspect if you want. It is a hybrid and one of my friends said it might be switching systems, but our other car is also a hybrid and doesn't have anything like this happening.
Mfg Campaign: 11545645
Recall Date: Sep 20, 2023
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