Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2018 Toyota Prius vehicles. A portion of the engine wire harness connected to the hybrid Power Control Unit (PCU), could contact the cover at this connection and wear, causing an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0T
Recall Date: Sep 5, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016 Toyota Prius and Lexus RX 350, RX 350 F Sport, RX 450h F Sport and RX 450h vehicles and 2015-2016 Lexus NX 200T, NX Turbo and NX 300h vehicles. The air bag pressure sensors and/or the acceleration sensors may fail causing the side/curtain shield air bags and/or the front air bags to not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JLA, J0F
Recall Date: Jan 31, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016 Prius vehicles. A capacitor within the hybrid system may not have been properly bolted to the inverter housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: H0U
Recall Date: Oct 18, 2017
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016-2017 Prius vehicles manufactured August 6, 2015, to October 3, 2016. The affected vehicles are equipped with a foot-operated parking brake system that has a parking brake cable that may disengage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: G01
Recall Date: Oct 14, 2016
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering and Manufacturing (Toyota) is recalling certain model year 2016 Toyota Prius vehicles manufactured November 30, 2015, to June 14, 2016. An air bag inflator manufacturing error may result in the inadvertent partial inflation of the front passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: G0W
Recall Date: Sep 16, 2016
Consumer Complaints
209 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V672000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ROBERTS TOYOTA (LOCATED AT 1027 NASHVILLE HWY, COLUMBIA, TN 38401; (931) 388-3006) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V672000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ROBERTS TOYOTA (LOCATED AT 1027 NASHVILLE HWY, COLUMBIA, TN 38401; (931) 388-3006) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V672000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ROBERTS TOYOTA (LOCATED AT 1027 NASHVILLE HWY, COLUMBIA, TN 38401; (931) 388-3006) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11015398
Recall Date: Aug 15, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CHIPPED EASILY AND DEVELOPED INTO VERY LONG CRACK AFTER SHORT PERIOD OF TIME. POSSIBLE SOURCE OF INITIAL CRACK WAS UNSEEN PEBBLE/DEBRIS THAT HIT THE WINDSHIELD DURING FREEWAY DRIVING. REPLACEMENT CLAIMED THROUGH AUTO INSURANCE. THE RAPID AND GREAT INCREASE IN LENGTH OF CRACK IS VERY CONCERNING. MATERIAL DURABILITY MAY BE IN QUESTION.
Corrective Action:
WINDSHIELD CHIPPED EASILY AND DEVELOPED INTO VERY LONG CRACK AFTER SHORT PERIOD OF TIME. POSSIBLE SOURCE OF INITIAL CRACK WAS UNSEEN PEBBLE/DEBRIS THAT HIT THE WINDSHIELD DURING FREEWAY DRIVING. REPLACEMENT CLAIMED THROUGH AUTO INSURANCE. THE RAPID AND GREAT INCREASE IN LENGTH OF CRACK IS VERY CONCERNING. MATERIAL DURABILITY MAY BE IN QUESTION.
Additional Notes:
WINDSHIELD CHIPPED EASILY AND DEVELOPED INTO VERY LONG CRACK AFTER SHORT PERIOD OF TIME. POSSIBLE SOURCE OF INITIAL CRACK WAS UNSEEN PEBBLE/DEBRIS THAT HIT THE WINDSHIELD DURING FREEWAY DRIVING. REPLACEMENT CLAIMED THROUGH AUTO INSURANCE. THE RAPID AND GREAT INCREASE IN LENGTH OF CRACK IS VERY CONCERNING. MATERIAL DURABILITY MAY BE IN QUESTION.
Mfg Campaign: 11015554
Recall Date: Aug 15, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON I-40W WHEN I GOT A ROCK CHIP ON MY WIND SHIELD. THE NEXT DAY WHILE DRIVING I NOTICED A CRACK IN MY WINDSHIELD, NOT ASSOCIATED WITH THE ROCK CHIP, STARTING ON THE LEFT BOTTOM OF THE WINDSHIELD AND CURVING UP TO THE RIGHT FOR ABOUT 6". THIS CRACK KEPT PROGRESSING DAILY AND NOW EXTENDS APPROX. 3/4 OF THE WAY ACROSS THE WINDSHIELD. THE WINDSHIELD FOR MY CAR IS ON NATIONAL BACKORDER WITHOUT ANY IDEA AS TO HOW LONG IT WILL TAKE TO GET IT IN.I WENT ONLINE AND IT APPEARS FROM THE NUMBER OF PEOPLE DISCUSSING IT, IT APPEARS TO BE WIDESPREAD AND PROBABLY THE REASON FOR THE BACK ORDER. WITH THE NUMBER OF COMPLAINTS I'VE BREADTHS SHOULD BE A RECALL. AS A SIDE NOTE WHENEVER MY CAR'S VIN # IS RUN IT COMES UP AS A 2016 TOYOTA PRIUS C NOT A 2016 PRIUS FOUR TOURING. THE TECH AT THE AUTO GLASS SHOP TOLD ME THAT THIS HAS BEEN A RECURRING PROBLEM.
Corrective Action:
I WAS DRIVING ON I-40W WHEN I GOT A ROCK CHIP ON MY WIND SHIELD. THE NEXT DAY WHILE DRIVING I NOTICED A CRACK IN MY WINDSHIELD, NOT ASSOCIATED WITH THE ROCK CHIP, STARTING ON THE LEFT BOTTOM OF THE WINDSHIELD AND CURVING UP TO THE RIGHT FOR ABOUT 6". THIS CRACK KEPT PROGRESSING DAILY AND NOW EXTENDS APPROX. 3/4 OF THE WAY ACROSS THE WINDSHIELD. THE WINDSHIELD FOR MY CAR IS ON NATIONAL BACKORDER WITHOUT ANY IDEA AS TO HOW LONG IT WILL TAKE TO GET IT IN.I WENT ONLINE AND IT APPEARS FROM THE NUMBER OF PEOPLE DISCUSSING IT, IT APPEARS TO BE WIDESPREAD AND PROBABLY THE REASON FOR THE BACK ORDER. WITH THE NUMBER OF COMPLAINTS I'VE BREADTHS SHOULD BE A RECALL. AS A SIDE NOTE WHENEVER MY CAR'S VIN # IS RUN IT COMES UP AS A 2016 TOYOTA PRIUS C NOT A 2016 PRIUS FOUR TOURING. THE TECH AT THE AUTO GLASS SHOP TOLD ME THAT THIS HAS BEEN A RECURRING PROBLEM.
Additional Notes:
I WAS DRIVING ON I-40W WHEN I GOT A ROCK CHIP ON MY WIND SHIELD. THE NEXT DAY WHILE DRIVING I NOTICED A CRACK IN MY WINDSHIELD, NOT ASSOCIATED WITH THE ROCK CHIP, STARTING ON THE LEFT BOTTOM OF THE WINDSHIELD AND CURVING UP TO THE RIGHT FOR ABOUT 6". THIS CRACK KEPT PROGRESSING DAILY AND NOW EXTENDS APPROX. 3/4 OF THE WAY ACROSS THE WINDSHIELD. THE WINDSHIELD FOR MY CAR IS ON NATIONAL BACKORDER WITHOUT ANY IDEA AS TO HOW LONG IT WILL TAKE TO GET IT IN.I WENT ONLINE AND IT APPEARS FROM THE NUMBER OF PEOPLE DISCUSSING IT, IT APPEARS TO BE WIDESPREAD AND PROBABLY THE REASON FOR THE BACK ORDER. WITH THE NUMBER OF COMPLAINTS I'VE BREADTHS SHOULD BE A RECALL. AS A SIDE NOTE WHENEVER MY CAR'S VIN # IS RUN IT COMES UP AS A 2016 TOYOTA PRIUS C NOT A 2016 PRIUS FOUR TOURING. THE TECH AT THE AUTO GLASS SHOP TOLD ME THAT THIS HAS BEEN A RECURRING PROBLEM.
Mfg Campaign: 11013915
Recall Date: Aug 9, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE OEM WINDSHIELDS THAT ARE INSTALLED ON NEW 2016 PRIUS 2 MODELS ARE CLEARLY NOT TO STANDARD. I HAVE A HUGE CRACK ACROSS MY WINDSHIELD FROM A VERY TINY PEBBLE WHILE TRAVELING AT 12 MPH. WHAT THE HECK TOYOTA??? I WAS TRAVELING ON THE 101 SOUTHBOUND IN LA IN A MERGING LANE MOVING AT A PACE THAT JOGGERS COULD KEEP UP WITH WHEN A STRAY PEBBLE CRACKED MY ENTIRE GLASS.
Corrective Action:
THE OEM WINDSHIELDS THAT ARE INSTALLED ON NEW 2016 PRIUS 2 MODELS ARE CLEARLY NOT TO STANDARD. I HAVE A HUGE CRACK ACROSS MY WINDSHIELD FROM A VERY TINY PEBBLE WHILE TRAVELING AT 12 MPH. WHAT THE HECK TOYOTA??? I WAS TRAVELING ON THE 101 SOUTHBOUND IN LA IN A MERGING LANE MOVING AT A PACE THAT JOGGERS COULD KEEP UP WITH WHEN A STRAY PEBBLE CRACKED MY ENTIRE GLASS.
Additional Notes:
THE OEM WINDSHIELDS THAT ARE INSTALLED ON NEW 2016 PRIUS 2 MODELS ARE CLEARLY NOT TO STANDARD. I HAVE A HUGE CRACK ACROSS MY WINDSHIELD FROM A VERY TINY PEBBLE WHILE TRAVELING AT 12 MPH. WHAT THE HECK TOYOTA??? I WAS TRAVELING ON THE 101 SOUTHBOUND IN LA IN A MERGING LANE MOVING AT A PACE THAT JOGGERS COULD KEEP UP WITH WHEN A STRAY PEBBLE CRACKED MY ENTIRE GLASS.
Mfg Campaign: 11006174
Recall Date: Jul 18, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING APPROXIMATELY 60 MPH ON THE FREEWAY, A VERY SMALL ROCK HIT MY WINDSHIELD AND CREATED A CRACK THAT WAS ABOUT 1 INCH BY 1 INCH IN SIZE. MERELY TWO DAYS LATER, I WOKE UP TO FIND THE CRACK HAD EXTENDED 3/4 OF THE WAY ACROSS MY ENTIRE WINDSHIELD AND COMPLETELY UP AND DOWN THE ENTIRE HEIGHT OF THE WINDSHIELD - JUST OUT OF THE BLUE, OVERNIGHT. IT'S NOW DIFFICULT TO PROPERLY SEE OUT OF THE WINDSHIELD AS ONE OF THE CRACKS RUNS RIGHT IN MY LINE OF VISION WITH THE ROAD. FOR SOMETHING SO MINOR TO CREATE SUCH A MAJOR EFFECT ON MY CAR THAT IS NOT QUITE 14 MONTHS OLD IS QUITE DISTURBING.
Corrective Action:
WHILE DRIVING APPROXIMATELY 60 MPH ON THE FREEWAY, A VERY SMALL ROCK HIT MY WINDSHIELD AND CREATED A CRACK THAT WAS ABOUT 1 INCH BY 1 INCH IN SIZE. MERELY TWO DAYS LATER, I WOKE UP TO FIND THE CRACK HAD EXTENDED 3/4 OF THE WAY ACROSS MY ENTIRE WINDSHIELD AND COMPLETELY UP AND DOWN THE ENTIRE HEIGHT OF THE WINDSHIELD - JUST OUT OF THE BLUE, OVERNIGHT. IT'S NOW DIFFICULT TO PROPERLY SEE OUT OF THE WINDSHIELD AS ONE OF THE CRACKS RUNS RIGHT IN MY LINE OF VISION WITH THE ROAD. FOR SOMETHING SO MINOR TO CREATE SUCH A MAJOR EFFECT ON MY CAR THAT IS NOT QUITE 14 MONTHS OLD IS QUITE DISTURBING.
Additional Notes:
WHILE DRIVING APPROXIMATELY 60 MPH ON THE FREEWAY, A VERY SMALL ROCK HIT MY WINDSHIELD AND CREATED A CRACK THAT WAS ABOUT 1 INCH BY 1 INCH IN SIZE. MERELY TWO DAYS LATER, I WOKE UP TO FIND THE CRACK HAD EXTENDED 3/4 OF THE WAY ACROSS MY ENTIRE WINDSHIELD AND COMPLETELY UP AND DOWN THE ENTIRE HEIGHT OF THE WINDSHIELD - JUST OUT OF THE BLUE, OVERNIGHT. IT'S NOW DIFFICULT TO PROPERLY SEE OUT OF THE WINDSHIELD AS ONE OF THE CRACKS RUNS RIGHT IN MY LINE OF VISION WITH THE ROAD. FOR SOMETHING SO MINOR TO CREATE SUCH A MAJOR EFFECT ON MY CAR THAT IS NOT QUITE 14 MONTHS OLD IS QUITE DISTURBING.
Mfg Campaign: 11005840
Recall Date: Jul 17, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). IN EARLY JUNE I WALKED OUT FROM A BOOKSTORE IN OCEANSIDE, CA TO FIND MY WINDSHIELD, ON MY PARKED/STATIONARY PRIUS, HAD ABOUT AN 8 TO 10 INCH CRACK ON THE PASSENGER SIDE. I FILED AN INSURANCE CLAIM WITH AAA AND FOUND THAT WHEN I ATTEMPTED TO USE TWO DIFFERENT VENDORS FOR REPAIR AS WELL AS THE CARLSBAD, CA DEALERSHIP, EACH ONE CONVEYED TO ME THAT THERE IS A NATIONAL SHORTAGE ON PRIUS WINDSHIELDS. THE CRACK HAS EXPANDED ON ITS OWN AT THIS TIME, MAKING THE CAR UNSAFE TO DRIVE. IT IS ALMOST ACROSS THE ENTIRE WINDSHIELD. I'M RENTING A CAR, BUT MY RENTAL WILL EXPIRE ON JULY 20TH. IF I RENEW THE RENTAL, IT WILL BE AT MY EXPENSE. ACCORDING TO THE CARLSBAD TOYOTA DEALERSHIP, THE REPLACEMENT WINDSHIELD WILL NOT BE AVAILABLE UNTIL AUGUST 8TH WHICH IS NEARLY A MONTH AWAY FROM NOW. THE CLAIM WAS REPORTED IN EARLY JUNE. DUE TO THIS IMMENSE AMOUNT OF INCONVENIENCE CAUSED BY THIS NATIONAL SHORTAGE, I WOULD APPRECIATE IT IF TOYOTA CORPORATION WOULD TAKE RESPONSIBILITY AND PAY FOR MY RENTAL CAR UNTIL THIS ISSUE IS RESOLVED--STARTING JULY 21ST. FINALLY, PERHAPS THERE NEEDS TO BE A RECALL. YOU CAN E-MAIL ME AT [XXX] AND/OR [XXX]. THANK YOU. *DL
Corrective Action:
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). IN EARLY JUNE I WALKED OUT FROM A BOOKSTORE IN OCEANSIDE, CA TO FIND MY WINDSHIELD, ON MY PARKED/STATIONARY PRIUS, HAD ABOUT AN 8 TO 10 INCH CRACK ON THE PASSENGER SIDE. I FILED AN INSURANCE CLAIM WITH AAA AND FOUND THAT WHEN I ATTEMPTED TO USE TWO DIFFERENT VENDORS FOR REPAIR AS WELL AS THE CARLSBAD, CA DEALERSHIP, EACH ONE CONVEYED TO ME THAT THERE IS A NATIONAL SHORTAGE ON PRIUS WINDSHIELDS. THE CRACK HAS EXPANDED ON ITS OWN AT THIS TIME, MAKING THE CAR UNSAFE TO DRIVE. IT IS ALMOST ACROSS THE ENTIRE WINDSHIELD. I'M RENTING A CAR, BUT MY RENTAL WILL EXPIRE ON JULY 20TH. IF I RENEW THE RENTAL, IT WILL BE AT MY EXPENSE. ACCORDING TO THE CARLSBAD TOYOTA DEALERSHIP, THE REPLACEMENT WINDSHIELD WILL NOT BE AVAILABLE UNTIL AUGUST 8TH WHICH IS NEARLY A MONTH AWAY FROM NOW. THE CLAIM WAS REPORTED IN EARLY JUNE. DUE TO THIS IMMENSE AMOUNT OF INCONVENIENCE CAUSED BY THIS NATIONAL SHORTAGE, I WOULD APPRECIATE IT IF TOYOTA CORPORATION WOULD TAKE RESPONSIBILITY AND PAY FOR MY RENTAL CAR UNTIL THIS ISSUE IS RESOLVED--STARTING JULY 21ST. FINALLY, PERHAPS THERE NEEDS TO BE A RECALL. YOU CAN E-MAIL ME AT [XXX] AND/OR [XXX]. THANK YOU. *DL
Additional Notes:
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). IN EARLY JUNE I WALKED OUT FROM A BOOKSTORE IN OCEANSIDE, CA TO FIND MY WINDSHIELD, ON MY PARKED/STATIONARY PRIUS, HAD ABOUT AN 8 TO 10 INCH CRACK ON THE PASSENGER SIDE. I FILED AN INSURANCE CLAIM WITH AAA AND FOUND THAT WHEN I ATTEMPTED TO USE TWO DIFFERENT VENDORS FOR REPAIR AS WELL AS THE CARLSBAD, CA DEALERSHIP, EACH ONE CONVEYED TO ME THAT THERE IS A NATIONAL SHORTAGE ON PRIUS WINDSHIELDS. THE CRACK HAS EXPANDED ON ITS OWN AT THIS TIME, MAKING THE CAR UNSAFE TO DRIVE. IT IS ALMOST ACROSS THE ENTIRE WINDSHIELD. I'M RENTING A CAR, BUT MY RENTAL WILL EXPIRE ON JULY 20TH. IF I RENEW THE RENTAL, IT WILL BE AT MY EXPENSE. ACCORDING TO THE CARLSBAD TOYOTA DEALERSHIP, THE REPLACEMENT WINDSHIELD WILL NOT BE AVAILABLE UNTIL AUGUST 8TH WHICH IS NEARLY A MONTH AWAY FROM NOW. THE CLAIM WAS REPORTED IN EARLY JUNE. DUE TO THIS IMMENSE AMOUNT OF INCONVENIENCE CAUSED BY THIS NATIONAL SHORTAGE, I WOULD APPRECIATE IT IF TOYOTA CORPORATION WOULD TAKE RESPONSIBILITY AND PAY FOR MY RENTAL CAR UNTIL THIS ISSUE IS RESOLVED--STARTING JULY 21ST. FINALLY, PERHAPS THERE NEEDS TO BE A RECALL. YOU CAN E-MAIL ME AT [XXX] AND/OR [XXX]. THANK YOU. *DL
Mfg Campaign: 11004172
Recall Date: Jul 10, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2 MONTHS AFTER GETTING THE PRIUS, I WAS DRIVING ABOUT 50 MPH ON A ELEVATED, SINGLE-LANE HIGHWAY OVERPASS WITH NO CARS IN FRONT OF ME WHEN I HEARD A CRACK AND NOTICED A CHIP IN THE WINDSHIELD ON THE PASSENGER SIDE. I HAD IT REPAIRED THAT DAY, BUT IT STILL SHOWS UP. IT HAS NOT CHANGED SINCE THEN. 8 MONTHS LATER, I WAS DRIVING AT AROUND 50 MPH ON A HIGHWAY AND SAW A MAN IN A PICKUP TRUCK THROW HIS ARM OUT OF HIS OPEN WINDOW, LIKE HE WAS TOSSING SOMETHING. ALMOST INSTANTLY I HEARD A CRACK AND THERE WAS ALREADY A CRACK A FEW INCHES HIGH, FROM THE BOTTOM OF THE WINDSHIELD, ON THE LOWER-LEFT OF THE DRIVERS SIDE OF THE WINDSHIELD. I TOOK A PICTURE OF THE TRUCK WITH THE LICENSE PLATE, JUST IN CASE IT MIGHT HELP. WHEN I HAD GOTTEN TO MY DESTINATION, I CHECKED THE CRACK AND WHERE IT LOOKED LIKE IT HAD STARTED, FROM A SMALL CHIP NEAR THE BOTTOM EDGE OF THE WINDSHIELD. BY NOW, THE CRACK HAD EXTENDED SEVERAL MORE INCHES. I THEN CALLED MY INSURANCE TO MAKE A CLAIM. THAT WAS 3 WEEKS AGO AND I HAVE NOT BEEN ABLE TO GET A REPLACEMENT AS I WAS TOLD THAT THERE IS A NATIONAL BACK ORDER ON PRIUS 2016 WINDSHIELDS. THE FIRST INCLUDED PHOTO WAS TAKEN RIGHT AFTER THE CRACK APPEARED. THE SECOND PHOTO, ALTHOUGH A LITTLE OUT OF FOCUS, HAS A SMALL WHITE CIRCLE, WHICH IS WHERE IT LOOKED LIKE THE UNKNOWN OBJECT STRUCK THE WINDSHIELD.
Corrective Action:
2 MONTHS AFTER GETTING THE PRIUS, I WAS DRIVING ABOUT 50 MPH ON A ELEVATED, SINGLE-LANE HIGHWAY OVERPASS WITH NO CARS IN FRONT OF ME WHEN I HEARD A CRACK AND NOTICED A CHIP IN THE WINDSHIELD ON THE PASSENGER SIDE. I HAD IT REPAIRED THAT DAY, BUT IT STILL SHOWS UP. IT HAS NOT CHANGED SINCE THEN. 8 MONTHS LATER, I WAS DRIVING AT AROUND 50 MPH ON A HIGHWAY AND SAW A MAN IN A PICKUP TRUCK THROW HIS ARM OUT OF HIS OPEN WINDOW, LIKE HE WAS TOSSING SOMETHING. ALMOST INSTANTLY I HEARD A CRACK AND THERE WAS ALREADY A CRACK A FEW INCHES HIGH, FROM THE BOTTOM OF THE WINDSHIELD, ON THE LOWER-LEFT OF THE DRIVERS SIDE OF THE WINDSHIELD. I TOOK A PICTURE OF THE TRUCK WITH THE LICENSE PLATE, JUST IN CASE IT MIGHT HELP. WHEN I HAD GOTTEN TO MY DESTINATION, I CHECKED THE CRACK AND WHERE IT LOOKED LIKE IT HAD STARTED, FROM A SMALL CHIP NEAR THE BOTTOM EDGE OF THE WINDSHIELD. BY NOW, THE CRACK HAD EXTENDED SEVERAL MORE INCHES. I THEN CALLED MY INSURANCE TO MAKE A CLAIM. THAT WAS 3 WEEKS AGO AND I HAVE NOT BEEN ABLE TO GET A REPLACEMENT AS I WAS TOLD THAT THERE IS A NATIONAL BACK ORDER ON PRIUS 2016 WINDSHIELDS. THE FIRST INCLUDED PHOTO WAS TAKEN RIGHT AFTER THE CRACK APPEARED. THE SECOND PHOTO, ALTHOUGH A LITTLE OUT OF FOCUS, HAS A SMALL WHITE CIRCLE, WHICH IS WHERE IT LOOKED LIKE THE UNKNOWN OBJECT STRUCK THE WINDSHIELD.
Additional Notes:
2 MONTHS AFTER GETTING THE PRIUS, I WAS DRIVING ABOUT 50 MPH ON A ELEVATED, SINGLE-LANE HIGHWAY OVERPASS WITH NO CARS IN FRONT OF ME WHEN I HEARD A CRACK AND NOTICED A CHIP IN THE WINDSHIELD ON THE PASSENGER SIDE. I HAD IT REPAIRED THAT DAY, BUT IT STILL SHOWS UP. IT HAS NOT CHANGED SINCE THEN. 8 MONTHS LATER, I WAS DRIVING AT AROUND 50 MPH ON A HIGHWAY AND SAW A MAN IN A PICKUP TRUCK THROW HIS ARM OUT OF HIS OPEN WINDOW, LIKE HE WAS TOSSING SOMETHING. ALMOST INSTANTLY I HEARD A CRACK AND THERE WAS ALREADY A CRACK A FEW INCHES HIGH, FROM THE BOTTOM OF THE WINDSHIELD, ON THE LOWER-LEFT OF THE DRIVERS SIDE OF THE WINDSHIELD. I TOOK A PICTURE OF THE TRUCK WITH THE LICENSE PLATE, JUST IN CASE IT MIGHT HELP. WHEN I HAD GOTTEN TO MY DESTINATION, I CHECKED THE CRACK AND WHERE IT LOOKED LIKE IT HAD STARTED, FROM A SMALL CHIP NEAR THE BOTTOM EDGE OF THE WINDSHIELD. BY NOW, THE CRACK HAD EXTENDED SEVERAL MORE INCHES. I THEN CALLED MY INSURANCE TO MAKE A CLAIM. THAT WAS 3 WEEKS AGO AND I HAVE NOT BEEN ABLE TO GET A REPLACEMENT AS I WAS TOLD THAT THERE IS A NATIONAL BACK ORDER ON PRIUS 2016 WINDSHIELDS. THE FIRST INCLUDED PHOTO WAS TAKEN RIGHT AFTER THE CRACK APPEARED. THE SECOND PHOTO, ALTHOUGH A LITTLE OUT OF FOCUS, HAS A SMALL WHITE CIRCLE, WHICH IS WHERE IT LOOKED LIKE THE UNKNOWN OBJECT STRUCK THE WINDSHIELD.
Mfg Campaign: 11002721
Recall Date: Jul 2, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
OUR 2016 PRIUS 2 SEDAN WINDSHIELD WAS STRUCK BY A SMALL ROCK CAST LATERALLY ACROSS THE FREEWAY FROM SEVERAL LANES TO MY RIGHT, AS ONE WOULD SKIP A STONE ACROSS WATER, TRAVELING ABOUT 55MPH. UNFORESEEABLE, UNAVOIDABLE ACT OF CHANCE, KICKED UP BY ANOTHER CAR'S TIRE. INITIAL DAMAGE (SEE PHOTO SERIES) WAS TWO UNSIGHTLY BUT REPAIRABLE CRATERS IN THE OUTER LAYER OF GLASS. WITHIN MINUTES / BEFORE AN EPOXY REPAIR WAS POSSIBLE, TWO CRACKS GREW AT AN ALARMING RATE. A SMALLER CRACK WENT VERTICALLY, AND A FAST AND LARGE CRACK RAN HORIZONTALLY. WITHIN A DAY IT SPANNED THE ENTIRE DRIVER'S SIDE. THE CRACK REFLECTS AND REFRACTS LIGHT INTO THE DRIVER'S EYES, AND IS THICK ENOUGH TO OBSTRUCT VISION EVEN IN DIM LIGHT. OUR PRIMARY TRAVEL IS EAST IN THE MORNING AND WEST AT NIGHT, SO THE OBSTRUCTION OF VISION IS AN ACTIVE DANGER AS WE ARE TYPICALLY ORIENTED ON THE SUN. I WAS ADVISED BY THREE DIFFERENT GLASS SERVICES THAT NOT ONLY IS THERE NO AFTERMARKET WINDSHIELD AVAILABLE, BUT THAT THERE WAS AN UNKNOWN WAIT TIME TO RECEIVE ONE FROM THE ONLY AVAILABLE SOURCE, TOYOTA. THERE IS NO INTEGRATED TECHNOLOGY AND I WAS QUOTED REPLACEMENT COSTS OF $800-$900, NOT COVERED BY INSURANCE. I HAVE REVIEWED THE FORUMS, NHTSA SITE, AND A PROMINENT COMPLAINT SITE, AND EXCESSIVE CRACKING APPEARS TO BE A FREQUENT FLAW, BOTH FROM DEBRIS IMPACTS AND WHEN OWNERS REPORT "SPONTANEOUS" CRACKING. OUR GLASS SHOPS STATED THEY SAW THIS PROBLEM MORE FREQUENTLY ON TOYOTAS THAN ON ANY OTHER CAR. GIVEN THE COST AND FREQUENCY THIS PROBLEM IS REPORTED, I AM HESITANT TO REPLACE THE WINDSHIELD UNTIL I GET A REASONABLE RESPONSE FROM THE DEALER, AS IT OTHERWISE SEEMS LIKELY TO RECUR. THIS IS NOT A ONE-OFF PROBLEM. DEALER WON'T RETURN CALLS. GLASS SERVICE STILL HAS NO ETA ON REPLACEMENTS. WE WOULD LIKE TO UNDERSTAND WHY THIS PROBLEM IS SO COMMON. THANK YOU.
Corrective Action:
OUR 2016 PRIUS 2 SEDAN WINDSHIELD WAS STRUCK BY A SMALL ROCK CAST LATERALLY ACROSS THE FREEWAY FROM SEVERAL LANES TO MY RIGHT, AS ONE WOULD SKIP A STONE ACROSS WATER, TRAVELING ABOUT 55MPH. UNFORESEEABLE, UNAVOIDABLE ACT OF CHANCE, KICKED UP BY ANOTHER CAR'S TIRE. INITIAL DAMAGE (SEE PHOTO SERIES) WAS TWO UNSIGHTLY BUT REPAIRABLE CRATERS IN THE OUTER LAYER OF GLASS. WITHIN MINUTES / BEFORE AN EPOXY REPAIR WAS POSSIBLE, TWO CRACKS GREW AT AN ALARMING RATE. A SMALLER CRACK WENT VERTICALLY, AND A FAST AND LARGE CRACK RAN HORIZONTALLY. WITHIN A DAY IT SPANNED THE ENTIRE DRIVER'S SIDE. THE CRACK REFLECTS AND REFRACTS LIGHT INTO THE DRIVER'S EYES, AND IS THICK ENOUGH TO OBSTRUCT VISION EVEN IN DIM LIGHT. OUR PRIMARY TRAVEL IS EAST IN THE MORNING AND WEST AT NIGHT, SO THE OBSTRUCTION OF VISION IS AN ACTIVE DANGER AS WE ARE TYPICALLY ORIENTED ON THE SUN. I WAS ADVISED BY THREE DIFFERENT GLASS SERVICES THAT NOT ONLY IS THERE NO AFTERMARKET WINDSHIELD AVAILABLE, BUT THAT THERE WAS AN UNKNOWN WAIT TIME TO RECEIVE ONE FROM THE ONLY AVAILABLE SOURCE, TOYOTA. THERE IS NO INTEGRATED TECHNOLOGY AND I WAS QUOTED REPLACEMENT COSTS OF $800-$900, NOT COVERED BY INSURANCE. I HAVE REVIEWED THE FORUMS, NHTSA SITE, AND A PROMINENT COMPLAINT SITE, AND EXCESSIVE CRACKING APPEARS TO BE A FREQUENT FLAW, BOTH FROM DEBRIS IMPACTS AND WHEN OWNERS REPORT "SPONTANEOUS" CRACKING. OUR GLASS SHOPS STATED THEY SAW THIS PROBLEM MORE FREQUENTLY ON TOYOTAS THAN ON ANY OTHER CAR. GIVEN THE COST AND FREQUENCY THIS PROBLEM IS REPORTED, I AM HESITANT TO REPLACE THE WINDSHIELD UNTIL I GET A REASONABLE RESPONSE FROM THE DEALER, AS IT OTHERWISE SEEMS LIKELY TO RECUR. THIS IS NOT A ONE-OFF PROBLEM. DEALER WON'T RETURN CALLS. GLASS SERVICE STILL HAS NO ETA ON REPLACEMENTS. WE WOULD LIKE TO UNDERSTAND WHY THIS PROBLEM IS SO COMMON. THANK YOU.
Additional Notes:
OUR 2016 PRIUS 2 SEDAN WINDSHIELD WAS STRUCK BY A SMALL ROCK CAST LATERALLY ACROSS THE FREEWAY FROM SEVERAL LANES TO MY RIGHT, AS ONE WOULD SKIP A STONE ACROSS WATER, TRAVELING ABOUT 55MPH. UNFORESEEABLE, UNAVOIDABLE ACT OF CHANCE, KICKED UP BY ANOTHER CAR'S TIRE. INITIAL DAMAGE (SEE PHOTO SERIES) WAS TWO UNSIGHTLY BUT REPAIRABLE CRATERS IN THE OUTER LAYER OF GLASS. WITHIN MINUTES / BEFORE AN EPOXY REPAIR WAS POSSIBLE, TWO CRACKS GREW AT AN ALARMING RATE. A SMALLER CRACK WENT VERTICALLY, AND A FAST AND LARGE CRACK RAN HORIZONTALLY. WITHIN A DAY IT SPANNED THE ENTIRE DRIVER'S SIDE. THE CRACK REFLECTS AND REFRACTS LIGHT INTO THE DRIVER'S EYES, AND IS THICK ENOUGH TO OBSTRUCT VISION EVEN IN DIM LIGHT. OUR PRIMARY TRAVEL IS EAST IN THE MORNING AND WEST AT NIGHT, SO THE OBSTRUCTION OF VISION IS AN ACTIVE DANGER AS WE ARE TYPICALLY ORIENTED ON THE SUN. I WAS ADVISED BY THREE DIFFERENT GLASS SERVICES THAT NOT ONLY IS THERE NO AFTERMARKET WINDSHIELD AVAILABLE, BUT THAT THERE WAS AN UNKNOWN WAIT TIME TO RECEIVE ONE FROM THE ONLY AVAILABLE SOURCE, TOYOTA. THERE IS NO INTEGRATED TECHNOLOGY AND I WAS QUOTED REPLACEMENT COSTS OF $800-$900, NOT COVERED BY INSURANCE. I HAVE REVIEWED THE FORUMS, NHTSA SITE, AND A PROMINENT COMPLAINT SITE, AND EXCESSIVE CRACKING APPEARS TO BE A FREQUENT FLAW, BOTH FROM DEBRIS IMPACTS AND WHEN OWNERS REPORT "SPONTANEOUS" CRACKING. OUR GLASS SHOPS STATED THEY SAW THIS PROBLEM MORE FREQUENTLY ON TOYOTAS THAN ON ANY OTHER CAR. GIVEN THE COST AND FREQUENCY THIS PROBLEM IS REPORTED, I AM HESITANT TO REPLACE THE WINDSHIELD UNTIL I GET A REASONABLE RESPONSE FROM THE DEALER, AS IT OTHERWISE SEEMS LIKELY TO RECUR. THIS IS NOT A ONE-OFF PROBLEM. DEALER WON'T RETURN CALLS. GLASS SERVICE STILL HAS NO ETA ON REPLACEMENTS. WE WOULD LIKE TO UNDERSTAND WHY THIS PROBLEM IS SO COMMON. THANK YOU.
Mfg Campaign: 11001953
Recall Date: Jun 28, 2017
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE PLASTIC RIDGE ON THE CENTER CONSOLE CAUGHT THE DRIVER'S SHOE AND CAUSED THE ACCELERATOR PEDAL TO STICK TO THE FLOORBOARD OF THE VEHICLE WHEN THE DRIVER ATTEMPTED TO RELEASE THE ACCELERATOR PEDAL. THE CONTACT CALLED THE FITZGERALD TOYOTA DEALER IN GAITHERSBURG, MD AND WAS ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR INVESTIGATION. THE FAILURE MILEAGE WAS 7,700. THE VIN WAS NOT PROVIDED.
Corrective Action:
TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE PLASTIC RIDGE ON THE CENTER CONSOLE CAUGHT THE DRIVER'S SHOE AND CAUSED THE ACCELERATOR PEDAL TO STICK TO THE FLOORBOARD OF THE VEHICLE WHEN THE DRIVER ATTEMPTED TO RELEASE THE ACCELERATOR PEDAL. THE CONTACT CALLED THE FITZGERALD TOYOTA DEALER IN GAITHERSBURG, MD AND WAS ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR INVESTIGATION. THE FAILURE MILEAGE WAS 7,700. THE VIN WAS NOT PROVIDED.
Additional Notes:
TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE PLASTIC RIDGE ON THE CENTER CONSOLE CAUGHT THE DRIVER'S SHOE AND CAUSED THE ACCELERATOR PEDAL TO STICK TO THE FLOORBOARD OF THE VEHICLE WHEN THE DRIVER ATTEMPTED TO RELEASE THE ACCELERATOR PEDAL. THE CONTACT CALLED THE FITZGERALD TOYOTA DEALER IN GAITHERSBURG, MD AND WAS ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR INVESTIGATION. THE FAILURE MILEAGE WAS 7,700. THE VIN WAS NOT PROVIDED.
Mfg Campaign: 10993174
Recall Date: Jun 5, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WINDSHIELD IS CONSTANTLY GETTING HIT WITH PEBBLES AND NOW HAVE TWO LARGE CRACKS IN MY WINDSHIELD. I AM NOT DRIVING ANY DIFFERENTLY THAN I HAVE SINCE I HAVE OWNED CARS AND I AM NOT SURE WHAT THE PROBLEM IS. IT MIGHT BE A DESIGN PROBLEM OR THE WINDSHIELD IS NOT STRONG ENOUGH TO TAKE THE FORCE OF A TINY PEBBLE.
Corrective Action:
MY WINDSHIELD IS CONSTANTLY GETTING HIT WITH PEBBLES AND NOW HAVE TWO LARGE CRACKS IN MY WINDSHIELD. I AM NOT DRIVING ANY DIFFERENTLY THAN I HAVE SINCE I HAVE OWNED CARS AND I AM NOT SURE WHAT THE PROBLEM IS. IT MIGHT BE A DESIGN PROBLEM OR THE WINDSHIELD IS NOT STRONG ENOUGH TO TAKE THE FORCE OF A TINY PEBBLE.
Additional Notes:
MY WINDSHIELD IS CONSTANTLY GETTING HIT WITH PEBBLES AND NOW HAVE TWO LARGE CRACKS IN MY WINDSHIELD. I AM NOT DRIVING ANY DIFFERENTLY THAN I HAVE SINCE I HAVE OWNED CARS AND I AM NOT SURE WHAT THE PROBLEM IS. IT MIGHT BE A DESIGN PROBLEM OR THE WINDSHIELD IS NOT STRONG ENOUGH TO TAKE THE FORCE OF A TINY PEBBLE.
Mfg Campaign: 10993049
Recall Date: Jun 4, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CRACKED WINDSHIELD. NEW MODEL VEHICLE W 10000 MILES WINDSHIELD CRACKED FROM AN IMPACT OF A SMALL ROCK OR OTHER ON THE HIGHWAY. NEVER HAD THIS HAPPEN, 30+ YEARS DRIVING. VERY THIN AND FRAGILE GLASS AND COMPLICATED EXPENSIVE ELECTRONIC SENSORS WILL REQUIRE 2 REPAIR SHOPS, 7 OR MORE COMBINED HOURS, AND MANY DOLLARS FOR THE REPAIR. TOYOTA DOES NOT COVER THE REPAIR, ALTHOUGH MY CAR IS UNDER WARRANTY AND I HAVE PURCHASED A TOYOTACARE PLUS PREPAID PRENIUM MAINENTANCE PLAN. AAARGH!! FRUSTRATED CUSTOMER! IS TOYOTA GOING TO ISSUE A RECALL ON THESE LOUSY WINDSHIELDS?
Corrective Action:
CRACKED WINDSHIELD. NEW MODEL VEHICLE W 10000 MILES WINDSHIELD CRACKED FROM AN IMPACT OF A SMALL ROCK OR OTHER ON THE HIGHWAY. NEVER HAD THIS HAPPEN, 30+ YEARS DRIVING. VERY THIN AND FRAGILE GLASS AND COMPLICATED EXPENSIVE ELECTRONIC SENSORS WILL REQUIRE 2 REPAIR SHOPS, 7 OR MORE COMBINED HOURS, AND MANY DOLLARS FOR THE REPAIR. TOYOTA DOES NOT COVER THE REPAIR, ALTHOUGH MY CAR IS UNDER WARRANTY AND I HAVE PURCHASED A TOYOTACARE PLUS PREPAID PRENIUM MAINENTANCE PLAN. AAARGH!! FRUSTRATED CUSTOMER! IS TOYOTA GOING TO ISSUE A RECALL ON THESE LOUSY WINDSHIELDS?
Additional Notes:
CRACKED WINDSHIELD. NEW MODEL VEHICLE W 10000 MILES WINDSHIELD CRACKED FROM AN IMPACT OF A SMALL ROCK OR OTHER ON THE HIGHWAY. NEVER HAD THIS HAPPEN, 30+ YEARS DRIVING. VERY THIN AND FRAGILE GLASS AND COMPLICATED EXPENSIVE ELECTRONIC SENSORS WILL REQUIRE 2 REPAIR SHOPS, 7 OR MORE COMBINED HOURS, AND MANY DOLLARS FOR THE REPAIR. TOYOTA DOES NOT COVER THE REPAIR, ALTHOUGH MY CAR IS UNDER WARRANTY AND I HAVE PURCHASED A TOYOTACARE PLUS PREPAID PRENIUM MAINENTANCE PLAN. AAARGH!! FRUSTRATED CUSTOMER! IS TOYOTA GOING TO ISSUE A RECALL ON THESE LOUSY WINDSHIELDS?
Mfg Campaign: 10992232
Recall Date: May 30, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TOOK DELIVERY OF MY 2016 PRIUS IN JANUARY 2016. AT HE TIME OF DELIVERY, THE SPEEDOMETER DISPLAYED MPH, HOWEVER THE OWNER'S MANUAL INDICATED THIS COULD BE CHANGED TO KPH VIA A SIMPLE USER INTERFACE ON THE DASHBOARD. I HAVE SINCE LEARNED THAT SUCH A CHANGE IS NOT POSSIBLE FOR MY CAR, AS IT WAS MANUFACTURED EARLY IN THE 2016 MODEL YEAR PRODUCTION RUN. THE INABILITY TO ADJUST FROM MPH TO KPH MAKES IT DIFFICULT OR IMPOSSIBLE TO CORRECTLY FOLLOW THE POSTED SPEED LIMITS WHEN I VISIT CANADA. THIS REPRESENTS A SAFETY ISSUE WHICH SHOULD BE REMEDIED.
Corrective Action:
I TOOK DELIVERY OF MY 2016 PRIUS IN JANUARY 2016. AT HE TIME OF DELIVERY, THE SPEEDOMETER DISPLAYED MPH, HOWEVER THE OWNER'S MANUAL INDICATED THIS COULD BE CHANGED TO KPH VIA A SIMPLE USER INTERFACE ON THE DASHBOARD. I HAVE SINCE LEARNED THAT SUCH A CHANGE IS NOT POSSIBLE FOR MY CAR, AS IT WAS MANUFACTURED EARLY IN THE 2016 MODEL YEAR PRODUCTION RUN. THE INABILITY TO ADJUST FROM MPH TO KPH MAKES IT DIFFICULT OR IMPOSSIBLE TO CORRECTLY FOLLOW THE POSTED SPEED LIMITS WHEN I VISIT CANADA. THIS REPRESENTS A SAFETY ISSUE WHICH SHOULD BE REMEDIED.
Additional Notes:
I TOOK DELIVERY OF MY 2016 PRIUS IN JANUARY 2016. AT HE TIME OF DELIVERY, THE SPEEDOMETER DISPLAYED MPH, HOWEVER THE OWNER'S MANUAL INDICATED THIS COULD BE CHANGED TO KPH VIA A SIMPLE USER INTERFACE ON THE DASHBOARD. I HAVE SINCE LEARNED THAT SUCH A CHANGE IS NOT POSSIBLE FOR MY CAR, AS IT WAS MANUFACTURED EARLY IN THE 2016 MODEL YEAR PRODUCTION RUN. THE INABILITY TO ADJUST FROM MPH TO KPH MAKES IT DIFFICULT OR IMPOSSIBLE TO CORRECTLY FOLLOW THE POSTED SPEED LIMITS WHEN I VISIT CANADA. THIS REPRESENTS A SAFETY ISSUE WHICH SHOULD BE REMEDIED.
Mfg Campaign: 10990501
Recall Date: May 19, 2017
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VEHICLE DOES NOT REPORT SPEED IN KPH, ONLY IN MPH. THIS MEANS THAT EVERY TIME I CROSS INTO CANADA WITH THIS VEHICLE, I HAVE DIFFICULTY DISCERNING WHETHER I AM FOLLOWING ALL VEHICLE SAFETY AND TRAFFIC LAWS OR MAINTAINING A SAFE SPEED. TO REPEAT, WHILE EVERY OTHER VEHICLE I HAVE EVER OWNED HAS A SPEEDOMETER THAT READS IN BOTH ENGLISH AND METRIC UNITS, THIS VEHICLE DOES NOT. IT REPORTS SPEED IN MPH *ONLY*. THIS IS FINE IN THE UNITED STATES, BUT EVERY TIME I CROSS INTO CANADA I'M LEFT GUESSING.
Corrective Action:
THE VEHICLE DOES NOT REPORT SPEED IN KPH, ONLY IN MPH. THIS MEANS THAT EVERY TIME I CROSS INTO CANADA WITH THIS VEHICLE, I HAVE DIFFICULTY DISCERNING WHETHER I AM FOLLOWING ALL VEHICLE SAFETY AND TRAFFIC LAWS OR MAINTAINING A SAFE SPEED. TO REPEAT, WHILE EVERY OTHER VEHICLE I HAVE EVER OWNED HAS A SPEEDOMETER THAT READS IN BOTH ENGLISH AND METRIC UNITS, THIS VEHICLE DOES NOT. IT REPORTS SPEED IN MPH *ONLY*. THIS IS FINE IN THE UNITED STATES, BUT EVERY TIME I CROSS INTO CANADA I'M LEFT GUESSING.
Additional Notes:
THE VEHICLE DOES NOT REPORT SPEED IN KPH, ONLY IN MPH. THIS MEANS THAT EVERY TIME I CROSS INTO CANADA WITH THIS VEHICLE, I HAVE DIFFICULTY DISCERNING WHETHER I AM FOLLOWING ALL VEHICLE SAFETY AND TRAFFIC LAWS OR MAINTAINING A SAFE SPEED. TO REPEAT, WHILE EVERY OTHER VEHICLE I HAVE EVER OWNED HAS A SPEEDOMETER THAT READS IN BOTH ENGLISH AND METRIC UNITS, THIS VEHICLE DOES NOT. IT REPORTS SPEED IN MPH *ONLY*. THIS IS FINE IN THE UNITED STATES, BUT EVERY TIME I CROSS INTO CANADA I'M LEFT GUESSING.
Mfg Campaign: 10986268
Recall Date: May 17, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED WITHIN 3 DAYS OF PURCHASING THE CAR AS BRAND NEW. I DIDN'T HEAR A ROCK HITTING IT AND I CAN'T SEE AN IMPACT PATTERN. I WOKE UP ONE MORNING AND THE CRACK WAS OVER A FOOT AND IT SPREAD FROM THERE INTO MULTIPLE CRACKS. THERE WAS NO CHANCE TO GET THE WINDSHIELD REPAIRED AT ALL AND IT NEEDED TO BE REPLACED BUT I DON'T HAVE THE 1300 DOLLARS THAT THE DEALER IS SAYING IT TAKES TO GET IT REPLACED AND THEY CLAIM IT WAS A ROCK AND NOT A DEFECT WHICH I'M DISPUTING.
Corrective Action:
THE WINDSHIELD CRACKED WITHIN 3 DAYS OF PURCHASING THE CAR AS BRAND NEW. I DIDN'T HEAR A ROCK HITTING IT AND I CAN'T SEE AN IMPACT PATTERN. I WOKE UP ONE MORNING AND THE CRACK WAS OVER A FOOT AND IT SPREAD FROM THERE INTO MULTIPLE CRACKS. THERE WAS NO CHANCE TO GET THE WINDSHIELD REPAIRED AT ALL AND IT NEEDED TO BE REPLACED BUT I DON'T HAVE THE 1300 DOLLARS THAT THE DEALER IS SAYING IT TAKES TO GET IT REPLACED AND THEY CLAIM IT WAS A ROCK AND NOT A DEFECT WHICH I'M DISPUTING.
Additional Notes:
THE WINDSHIELD CRACKED WITHIN 3 DAYS OF PURCHASING THE CAR AS BRAND NEW. I DIDN'T HEAR A ROCK HITTING IT AND I CAN'T SEE AN IMPACT PATTERN. I WOKE UP ONE MORNING AND THE CRACK WAS OVER A FOOT AND IT SPREAD FROM THERE INTO MULTIPLE CRACKS. THERE WAS NO CHANCE TO GET THE WINDSHIELD REPAIRED AT ALL AND IT NEEDED TO BE REPLACED BUT I DON'T HAVE THE 1300 DOLLARS THAT THE DEALER IS SAYING IT TAKES TO GET IT REPLACED AND THEY CLAIM IT WAS A ROCK AND NOT A DEFECT WHICH I'M DISPUTING.
Mfg Campaign: 10985691
Recall Date: May 15, 2017
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RODENTS WERE ATTRACTED TO THE SOY-BASED WIRING USED BY TOYOTA AND CAUSED EXPENSIVE DAMAGE BY CHEWING WIRES. TOYOTA HAS HAD PROBLEMS WITH THIS WIRING AND RODENT DAMAGE FOR 4 YEARS AND I WAS UNAWARE OF THIS WHEN I BOUGHT THE VEHICLE. THEY REFUSE TO PAY FOR MY DAMAGE AND ALSO REFUSE TO REPLACE THE WIRING WITH NON-SOY WIRING, WHICH MEANS IT COULD EASILY HAPPEN AGAIN. MANY OTHER CUSTOMERS, I DISCOVER, HAVE REPORTED RODENT DAMAGE TO WIRING BECAUSE OF THE SOY-BASED MATERIAL.
Corrective Action:
RODENTS WERE ATTRACTED TO THE SOY-BASED WIRING USED BY TOYOTA AND CAUSED EXPENSIVE DAMAGE BY CHEWING WIRES. TOYOTA HAS HAD PROBLEMS WITH THIS WIRING AND RODENT DAMAGE FOR 4 YEARS AND I WAS UNAWARE OF THIS WHEN I BOUGHT THE VEHICLE. THEY REFUSE TO PAY FOR MY DAMAGE AND ALSO REFUSE TO REPLACE THE WIRING WITH NON-SOY WIRING, WHICH MEANS IT COULD EASILY HAPPEN AGAIN. MANY OTHER CUSTOMERS, I DISCOVER, HAVE REPORTED RODENT DAMAGE TO WIRING BECAUSE OF THE SOY-BASED MATERIAL.
Additional Notes:
RODENTS WERE ATTRACTED TO THE SOY-BASED WIRING USED BY TOYOTA AND CAUSED EXPENSIVE DAMAGE BY CHEWING WIRES. TOYOTA HAS HAD PROBLEMS WITH THIS WIRING AND RODENT DAMAGE FOR 4 YEARS AND I WAS UNAWARE OF THIS WHEN I BOUGHT THE VEHICLE. THEY REFUSE TO PAY FOR MY DAMAGE AND ALSO REFUSE TO REPLACE THE WIRING WITH NON-SOY WIRING, WHICH MEANS IT COULD EASILY HAPPEN AGAIN. MANY OTHER CUSTOMERS, I DISCOVER, HAVE REPORTED RODENT DAMAGE TO WIRING BECAUSE OF THE SOY-BASED MATERIAL.
Mfg Campaign: 10983378
Recall Date: May 3, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.
Corrective Action:
THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.
Additional Notes:
THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.
Mfg Campaign: 10978856
Recall Date: Apr 17, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.
Corrective Action:
THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.
Additional Notes:
THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.
Mfg Campaign: 10978856
Recall Date: Apr 17, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE A 3 FT. LONG CRACK IN MY WINDSHIELD THAT OCCURRED APPROXIMATELY A MONTH AND A WEEK AGO. IT HAS BECOME A SAFETY RISK TO DRIVE AS THE CRACK REFLECTS SUNLIGHT IN MY EYES WHEN DRIVING DURING THE DAY, OR AT THE END OF THE WORK DAY DURING SUNSET. TOYOTA IS UNABLE TO PROVIDE A WINDSHIELD REPLACEMENT.
Corrective Action:
I HAVE A 3 FT. LONG CRACK IN MY WINDSHIELD THAT OCCURRED APPROXIMATELY A MONTH AND A WEEK AGO. IT HAS BECOME A SAFETY RISK TO DRIVE AS THE CRACK REFLECTS SUNLIGHT IN MY EYES WHEN DRIVING DURING THE DAY, OR AT THE END OF THE WORK DAY DURING SUNSET. TOYOTA IS UNABLE TO PROVIDE A WINDSHIELD REPLACEMENT.
Additional Notes:
I HAVE A 3 FT. LONG CRACK IN MY WINDSHIELD THAT OCCURRED APPROXIMATELY A MONTH AND A WEEK AGO. IT HAS BECOME A SAFETY RISK TO DRIVE AS THE CRACK REFLECTS SUNLIGHT IN MY EYES WHEN DRIVING DURING THE DAY, OR AT THE END OF THE WORK DAY DURING SUNSET. TOYOTA IS UNABLE TO PROVIDE A WINDSHIELD REPLACEMENT.
Mfg Campaign: 10971170
Recall Date: Apr 7, 2017
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
NHTSA RECALL NO.16V672 AND 16V741 WERE NOT COMPLETED. CALLED THE AUTHORIZED TOYOTA DEALER, STEVENS CREEK TOYOTA, 380 KIELY BLVD, SAN JOSE, CA 95129, ON 01/20/2017 FOR REMEDY TO BE PERFORMED. I WAS TOLD THAT THEY WILL CALL ME BACK WHEN TEH PARTS ARE AVAILABLE. REMEDY NOT COMLETED YET.
Corrective Action:
NHTSA RECALL NO.16V672 AND 16V741 WERE NOT COMPLETED. CALLED THE AUTHORIZED TOYOTA DEALER, STEVENS CREEK TOYOTA, 380 KIELY BLVD, SAN JOSE, CA 95129, ON 01/20/2017 FOR REMEDY TO BE PERFORMED. I WAS TOLD THAT THEY WILL CALL ME BACK WHEN TEH PARTS ARE AVAILABLE. REMEDY NOT COMLETED YET.
Additional Notes:
NHTSA RECALL NO.16V672 AND 16V741 WERE NOT COMPLETED. CALLED THE AUTHORIZED TOYOTA DEALER, STEVENS CREEK TOYOTA, 380 KIELY BLVD, SAN JOSE, CA 95129, ON 01/20/2017 FOR REMEDY TO BE PERFORMED. I WAS TOLD THAT THEY WILL CALL ME BACK WHEN TEH PARTS ARE AVAILABLE. REMEDY NOT COMLETED YET.
Mfg Campaign: 10970349
Recall Date: Apr 3, 2017
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
NHTSA RECALL NO.16V672 AND 16V741 WERE NOT COMPLETED. CALLED THE AUTHORIZED TOYOTA DEALER, STEVENS CREEK TOYOTA, 380 KIELY BLVD, SAN JOSE, CA 95129, ON 01/20/2017 FOR REMEDY TO BE PERFORMED. I WAS TOLD THAT THEY WILL CALL ME BACK WHEN TEH PARTS ARE AVAILABLE. REMEDY NOT COMLETED YET.
Corrective Action:
NHTSA RECALL NO.16V672 AND 16V741 WERE NOT COMPLETED. CALLED THE AUTHORIZED TOYOTA DEALER, STEVENS CREEK TOYOTA, 380 KIELY BLVD, SAN JOSE, CA 95129, ON 01/20/2017 FOR REMEDY TO BE PERFORMED. I WAS TOLD THAT THEY WILL CALL ME BACK WHEN TEH PARTS ARE AVAILABLE. REMEDY NOT COMLETED YET.
Additional Notes:
NHTSA RECALL NO.16V672 AND 16V741 WERE NOT COMPLETED. CALLED THE AUTHORIZED TOYOTA DEALER, STEVENS CREEK TOYOTA, 380 KIELY BLVD, SAN JOSE, CA 95129, ON 01/20/2017 FOR REMEDY TO BE PERFORMED. I WAS TOLD THAT THEY WILL CALL ME BACK WHEN TEH PARTS ARE AVAILABLE. REMEDY NOT COMLETED YET.
Mfg Campaign: 10970349
Recall Date: Apr 3, 2017
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