Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2018 Toyota Prius vehicles. A portion of the engine wire harness connected to the hybrid Power Control Unit (PCU), could contact the cover at this connection and wear, causing an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0T
Recall Date: Sep 5, 2018
Consumer Complaints
42 ComplaintsToyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
THE GEAR WOULD SHIFT EITHER FROM 'DRIVE TO NEUTRAL' OR 'REVERSE TO NEUTRAL' THIS HAPPENED MORE THAN 10 TIMES WHEN I HAD MY SISTER, MOTHER, AND FATHER IN THE CAR. 1) IT HAPPENED WHEN I WAS PULLING OUT OF THE GARAGE (ABOUT 20 DEGREE ANGEL) GOING UP THE HILL. I WENT TO PICK THEM UP, ALL 3 PF THEM WENT IN. I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED AUTOMATICALLY ON NEUTRAL. AFTER, 3 TRIES, THE CAR FINALLY WAS ABLE TO GO FORWARD WITHOUT STRUGGLE. 2) I WAS TRYING TO BACK IN ONE OF THE SPOT (FLAT GROUND), FOOT ON THE BRAKE, GEAR ON REVERSED. WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL AUTOMATICALLY. I STRUGGLED FOR 3-4 TIMES BEFORE THE WAS ABLE TO HOLD ON REVERSED AND PARK THE CAR SAFELY. 3) WHEN I WAS IN THE MIDDLE OF THE INTERSECTION (FLAT GROUND). I HAD MY FOOT ON THE BRAKE, WHEN I FINALLY WAS ABLE TO MAKE A TURN, MY FOOT ON THE FOOT AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL OF THE THE SUDDEN, I HAD TO TRY 3-4 TIMES BEFORE IT WAS ABLE TO MOVE FORWARD WITHOUT A STRUGGLE 5) I WAS ON A HILL (ABOUT 20-30 DEGREE ANGLE) FACING UP. MY FOOT WAS ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR WAS SHIFTED TO NEUTRAL. I STRUGGLED FOR 5-10 MINUTES (GOING FROM DRIVE TO NEUTRAL BACK IN FORTH) AS MY CAR WAS NOT ABLE TO HOLD DRIVE MODE, I EVENTUALLY ASKED MY FAMILY TO GET OUT OF THE CAR AS I WAS GETTING WORRIED AND FRUSTRATED, MY FAMILY WAS OUT OF THE CAR BUT I WAS STILL STRUGGLING, IN THE PROCESS I HIT A CAR BEHIND ME. 6) I WAS FINALLY ABLE TO PARK THE CAR IN WITH ANY PASSENGERS AND SOMEWHERE FLAT GROUND. I LEFT MY CAR FOR 30 MINUTES AND CAME TO DRIVE MY CAR. I STARTED MY CAR, I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE. I LET GO OF THE BRAKE THEN MY GEAR SHIFTED TO NEUTRAL AGAIN, I STRUGGLED FOR 3-4 TIMES BEFORE THE CAR WAS ABLE TO HOLD ON DRIVE
Corrective Action:
THE GEAR WOULD SHIFT EITHER FROM 'DRIVE TO NEUTRAL' OR 'REVERSE TO NEUTRAL' THIS HAPPENED MORE THAN 10 TIMES WHEN I HAD MY SISTER, MOTHER, AND FATHER IN THE CAR. 1) IT HAPPENED WHEN I WAS PULLING OUT OF THE GARAGE (ABOUT 20 DEGREE ANGEL) GOING UP THE HILL. I WENT TO PICK THEM UP, ALL 3 PF THEM WENT IN. I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED AUTOMATICALLY ON NEUTRAL. AFTER, 3 TRIES, THE CAR FINALLY WAS ABLE TO GO FORWARD WITHOUT STRUGGLE. 2) I WAS TRYING TO BACK IN ONE OF THE SPOT (FLAT GROUND), FOOT ON THE BRAKE, GEAR ON REVERSED. WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL AUTOMATICALLY. I STRUGGLED FOR 3-4 TIMES BEFORE THE WAS ABLE TO HOLD ON REVERSED AND PARK THE CAR SAFELY. 3) WHEN I WAS IN THE MIDDLE OF THE INTERSECTION (FLAT GROUND). I HAD MY FOOT ON THE BRAKE, WHEN I FINALLY WAS ABLE TO MAKE A TURN, MY FOOT ON THE FOOT AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL OF THE THE SUDDEN, I HAD TO TRY 3-4 TIMES BEFORE IT WAS ABLE TO MOVE FORWARD WITHOUT A STRUGGLE 5) I WAS ON A HILL (ABOUT 20-30 DEGREE ANGLE) FACING UP. MY FOOT WAS ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR WAS SHIFTED TO NEUTRAL. I STRUGGLED FOR 5-10 MINUTES (GOING FROM DRIVE TO NEUTRAL BACK IN FORTH) AS MY CAR WAS NOT ABLE TO HOLD DRIVE MODE, I EVENTUALLY ASKED MY FAMILY TO GET OUT OF THE CAR AS I WAS GETTING WORRIED AND FRUSTRATED, MY FAMILY WAS OUT OF THE CAR BUT I WAS STILL STRUGGLING, IN THE PROCESS I HIT A CAR BEHIND ME. 6) I WAS FINALLY ABLE TO PARK THE CAR IN WITH ANY PASSENGERS AND SOMEWHERE FLAT GROUND. I LEFT MY CAR FOR 30 MINUTES AND CAME TO DRIVE MY CAR. I STARTED MY CAR, I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE. I LET GO OF THE BRAKE THEN MY GEAR SHIFTED TO NEUTRAL AGAIN, I STRUGGLED FOR 3-4 TIMES BEFORE THE CAR WAS ABLE TO HOLD ON DRIVE
Additional Notes:
THE GEAR WOULD SHIFT EITHER FROM 'DRIVE TO NEUTRAL' OR 'REVERSE TO NEUTRAL' THIS HAPPENED MORE THAN 10 TIMES WHEN I HAD MY SISTER, MOTHER, AND FATHER IN THE CAR. 1) IT HAPPENED WHEN I WAS PULLING OUT OF THE GARAGE (ABOUT 20 DEGREE ANGEL) GOING UP THE HILL. I WENT TO PICK THEM UP, ALL 3 PF THEM WENT IN. I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED AUTOMATICALLY ON NEUTRAL. AFTER, 3 TRIES, THE CAR FINALLY WAS ABLE TO GO FORWARD WITHOUT STRUGGLE. 2) I WAS TRYING TO BACK IN ONE OF THE SPOT (FLAT GROUND), FOOT ON THE BRAKE, GEAR ON REVERSED. WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL AUTOMATICALLY. I STRUGGLED FOR 3-4 TIMES BEFORE THE WAS ABLE TO HOLD ON REVERSED AND PARK THE CAR SAFELY. 3) WHEN I WAS IN THE MIDDLE OF THE INTERSECTION (FLAT GROUND). I HAD MY FOOT ON THE BRAKE, WHEN I FINALLY WAS ABLE TO MAKE A TURN, MY FOOT ON THE FOOT AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL OF THE THE SUDDEN, I HAD TO TRY 3-4 TIMES BEFORE IT WAS ABLE TO MOVE FORWARD WITHOUT A STRUGGLE 5) I WAS ON A HILL (ABOUT 20-30 DEGREE ANGLE) FACING UP. MY FOOT WAS ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR WAS SHIFTED TO NEUTRAL. I STRUGGLED FOR 5-10 MINUTES (GOING FROM DRIVE TO NEUTRAL BACK IN FORTH) AS MY CAR WAS NOT ABLE TO HOLD DRIVE MODE, I EVENTUALLY ASKED MY FAMILY TO GET OUT OF THE CAR AS I WAS GETTING WORRIED AND FRUSTRATED, MY FAMILY WAS OUT OF THE CAR BUT I WAS STILL STRUGGLING, IN THE PROCESS I HIT A CAR BEHIND ME. 6) I WAS FINALLY ABLE TO PARK THE CAR IN WITH ANY PASSENGERS AND SOMEWHERE FLAT GROUND. I LEFT MY CAR FOR 30 MINUTES AND CAME TO DRIVE MY CAR. I STARTED MY CAR, I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE. I LET GO OF THE BRAKE THEN MY GEAR SHIFTED TO NEUTRAL AGAIN, I STRUGGLED FOR 3-4 TIMES BEFORE THE CAR WAS ABLE TO HOLD ON DRIVE
Mfg Campaign: 11074394
Recall Date: Feb 22, 2018
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE GEAR WOULD SHIFT EITHER FROM 'DRIVE TO NEUTRAL' OR 'REVERSE TO NEUTRAL' THIS HAPPENED MORE THAN 10 TIMES WHEN I HAD MY SISTER, MOTHER, AND FATHER IN THE CAR. 1) IT HAPPENED WHEN I WAS PULLING OUT OF THE GARAGE (ABOUT 20 DEGREE ANGEL) GOING UP THE HILL. I WENT TO PICK THEM UP, ALL 3 PF THEM WENT IN. I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED AUTOMATICALLY ON NEUTRAL. AFTER, 3 TRIES, THE CAR FINALLY WAS ABLE TO GO FORWARD WITHOUT STRUGGLE. 2) I WAS TRYING TO BACK IN ONE OF THE SPOT (FLAT GROUND), FOOT ON THE BRAKE, GEAR ON REVERSED. WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL AUTOMATICALLY. I STRUGGLED FOR 3-4 TIMES BEFORE THE WAS ABLE TO HOLD ON REVERSED AND PARK THE CAR SAFELY. 3) WHEN I WAS IN THE MIDDLE OF THE INTERSECTION (FLAT GROUND). I HAD MY FOOT ON THE BRAKE, WHEN I FINALLY WAS ABLE TO MAKE A TURN, MY FOOT ON THE FOOT AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL OF THE THE SUDDEN, I HAD TO TRY 3-4 TIMES BEFORE IT WAS ABLE TO MOVE FORWARD WITHOUT A STRUGGLE 5) I WAS ON A HILL (ABOUT 20-30 DEGREE ANGLE) FACING UP. MY FOOT WAS ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR WAS SHIFTED TO NEUTRAL. I STRUGGLED FOR 5-10 MINUTES (GOING FROM DRIVE TO NEUTRAL BACK IN FORTH) AS MY CAR WAS NOT ABLE TO HOLD DRIVE MODE, I EVENTUALLY ASKED MY FAMILY TO GET OUT OF THE CAR AS I WAS GETTING WORRIED AND FRUSTRATED, MY FAMILY WAS OUT OF THE CAR BUT I WAS STILL STRUGGLING, IN THE PROCESS I HIT A CAR BEHIND ME. 6) I WAS FINALLY ABLE TO PARK THE CAR IN WITH ANY PASSENGERS AND SOMEWHERE FLAT GROUND. I LEFT MY CAR FOR 30 MINUTES AND CAME TO DRIVE MY CAR. I STARTED MY CAR, I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE. I LET GO OF THE BRAKE THEN MY GEAR SHIFTED TO NEUTRAL AGAIN, I STRUGGLED FOR 3-4 TIMES BEFORE THE CAR WAS ABLE TO HOLD ON DRIVE
Corrective Action:
THE GEAR WOULD SHIFT EITHER FROM 'DRIVE TO NEUTRAL' OR 'REVERSE TO NEUTRAL' THIS HAPPENED MORE THAN 10 TIMES WHEN I HAD MY SISTER, MOTHER, AND FATHER IN THE CAR. 1) IT HAPPENED WHEN I WAS PULLING OUT OF THE GARAGE (ABOUT 20 DEGREE ANGEL) GOING UP THE HILL. I WENT TO PICK THEM UP, ALL 3 PF THEM WENT IN. I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED AUTOMATICALLY ON NEUTRAL. AFTER, 3 TRIES, THE CAR FINALLY WAS ABLE TO GO FORWARD WITHOUT STRUGGLE. 2) I WAS TRYING TO BACK IN ONE OF THE SPOT (FLAT GROUND), FOOT ON THE BRAKE, GEAR ON REVERSED. WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL AUTOMATICALLY. I STRUGGLED FOR 3-4 TIMES BEFORE THE WAS ABLE TO HOLD ON REVERSED AND PARK THE CAR SAFELY. 3) WHEN I WAS IN THE MIDDLE OF THE INTERSECTION (FLAT GROUND). I HAD MY FOOT ON THE BRAKE, WHEN I FINALLY WAS ABLE TO MAKE A TURN, MY FOOT ON THE FOOT AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL OF THE THE SUDDEN, I HAD TO TRY 3-4 TIMES BEFORE IT WAS ABLE TO MOVE FORWARD WITHOUT A STRUGGLE 5) I WAS ON A HILL (ABOUT 20-30 DEGREE ANGLE) FACING UP. MY FOOT WAS ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR WAS SHIFTED TO NEUTRAL. I STRUGGLED FOR 5-10 MINUTES (GOING FROM DRIVE TO NEUTRAL BACK IN FORTH) AS MY CAR WAS NOT ABLE TO HOLD DRIVE MODE, I EVENTUALLY ASKED MY FAMILY TO GET OUT OF THE CAR AS I WAS GETTING WORRIED AND FRUSTRATED, MY FAMILY WAS OUT OF THE CAR BUT I WAS STILL STRUGGLING, IN THE PROCESS I HIT A CAR BEHIND ME. 6) I WAS FINALLY ABLE TO PARK THE CAR IN WITH ANY PASSENGERS AND SOMEWHERE FLAT GROUND. I LEFT MY CAR FOR 30 MINUTES AND CAME TO DRIVE MY CAR. I STARTED MY CAR, I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE. I LET GO OF THE BRAKE THEN MY GEAR SHIFTED TO NEUTRAL AGAIN, I STRUGGLED FOR 3-4 TIMES BEFORE THE CAR WAS ABLE TO HOLD ON DRIVE
Additional Notes:
THE GEAR WOULD SHIFT EITHER FROM 'DRIVE TO NEUTRAL' OR 'REVERSE TO NEUTRAL' THIS HAPPENED MORE THAN 10 TIMES WHEN I HAD MY SISTER, MOTHER, AND FATHER IN THE CAR. 1) IT HAPPENED WHEN I WAS PULLING OUT OF THE GARAGE (ABOUT 20 DEGREE ANGEL) GOING UP THE HILL. I WENT TO PICK THEM UP, ALL 3 PF THEM WENT IN. I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED AUTOMATICALLY ON NEUTRAL. AFTER, 3 TRIES, THE CAR FINALLY WAS ABLE TO GO FORWARD WITHOUT STRUGGLE. 2) I WAS TRYING TO BACK IN ONE OF THE SPOT (FLAT GROUND), FOOT ON THE BRAKE, GEAR ON REVERSED. WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL AUTOMATICALLY. I STRUGGLED FOR 3-4 TIMES BEFORE THE WAS ABLE TO HOLD ON REVERSED AND PARK THE CAR SAFELY. 3) WHEN I WAS IN THE MIDDLE OF THE INTERSECTION (FLAT GROUND). I HAD MY FOOT ON THE BRAKE, WHEN I FINALLY WAS ABLE TO MAKE A TURN, MY FOOT ON THE FOOT AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR SHIFTED TO NEUTRAL OF THE THE SUDDEN, I HAD TO TRY 3-4 TIMES BEFORE IT WAS ABLE TO MOVE FORWARD WITHOUT A STRUGGLE 5) I WAS ON A HILL (ABOUT 20-30 DEGREE ANGLE) FACING UP. MY FOOT WAS ON THE BRAKE AND GEAR ON DRIVE, WHEN I LET GO OF THE BRAKE THE GEAR WAS SHIFTED TO NEUTRAL. I STRUGGLED FOR 5-10 MINUTES (GOING FROM DRIVE TO NEUTRAL BACK IN FORTH) AS MY CAR WAS NOT ABLE TO HOLD DRIVE MODE, I EVENTUALLY ASKED MY FAMILY TO GET OUT OF THE CAR AS I WAS GETTING WORRIED AND FRUSTRATED, MY FAMILY WAS OUT OF THE CAR BUT I WAS STILL STRUGGLING, IN THE PROCESS I HIT A CAR BEHIND ME. 6) I WAS FINALLY ABLE TO PARK THE CAR IN WITH ANY PASSENGERS AND SOMEWHERE FLAT GROUND. I LEFT MY CAR FOR 30 MINUTES AND CAME TO DRIVE MY CAR. I STARTED MY CAR, I HAD MY FOOT ON THE BRAKE AND GEAR ON DRIVE. I LET GO OF THE BRAKE THEN MY GEAR SHIFTED TO NEUTRAL AGAIN, I STRUGGLED FOR 3-4 TIMES BEFORE THE CAR WAS ABLE TO HOLD ON DRIVE
Mfg Campaign: 11074394
Recall Date: Feb 22, 2018
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