Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19TA21 / 19TB21
Recall Date: Dec 11, 2019
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: K1L/K0L, K2F/KLF
Recall Date: Jul 24, 2019
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19R1
Recall Date: Mar 27, 2019
Consumer Complaints
45 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
OUR PRIUS WAS INVOLVED IN FRONT TO PASSENGER SIDE COLLISION, WHICH TOTALED THE PRIUS, YET NO AIRBAGS DEPLOYED DURING THE ACCIDENT. THE PRIUS SHOULD HAVE BEEN EQUIPPED WITH SIDE AIRBAG AND PASSENGER AIRBAG, WHICH BOTH FAILED EVEN THOUGH THOSE AREAS WERE IMPACTED.
Corrective Action:
OUR PRIUS WAS INVOLVED IN FRONT TO PASSENGER SIDE COLLISION, WHICH TOTALED THE PRIUS, YET NO AIRBAGS DEPLOYED DURING THE ACCIDENT. THE PRIUS SHOULD HAVE BEEN EQUIPPED WITH SIDE AIRBAG AND PASSENGER AIRBAG, WHICH BOTH FAILED EVEN THOUGH THOSE AREAS WERE IMPACTED.
Additional Notes:
OUR PRIUS WAS INVOLVED IN FRONT TO PASSENGER SIDE COLLISION, WHICH TOTALED THE PRIUS, YET NO AIRBAGS DEPLOYED DURING THE ACCIDENT. THE PRIUS SHOULD HAVE BEEN EQUIPPED WITH SIDE AIRBAG AND PASSENGER AIRBAG, WHICH BOTH FAILED EVEN THOUGH THOSE AREAS WERE IMPACTED.
Mfg Campaign: 11266798
Recall Date: Oct 7, 2019
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Corrective Action:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Additional Notes:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Mfg Campaign: 11257336
Recall Date: Sep 23, 2019
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Corrective Action:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Additional Notes:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Mfg Campaign: 11257336
Recall Date: Sep 23, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Corrective Action:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Additional Notes:
BOUGHT A NEW 2019 PRIUS FROM GROSSINGER TOYOTA ON 9/13, WENT BACK TO THE DEALER ON 9/16 TO GET MY OLD CITY STICKER FROM MY OLD CAR (THIS NEW CAR ONLY HAD 61 MILES), THE NEW CAR BROKE WHILE I WAS THERE. THE ENTIRE DASHBOARD WENT OFF (BLINDERS CANNOT BE TURN ON. NO INDICATION OF SPEED, NO INDICATION OF VEHICLE LEVEL, ETC). ANYTHING THAT'S ON THE DASHBOARD WENT BLANK. I TURNED ON AND OFF THE NEW CARD A FEW TIME, BUT THE RESULT WAS THE SAME. TOYOTA TECHNICIAN COULDN'T FIGURE OUT WHAT WENT WRONG THEMSELVES. WHEN THAT HAPPENED, I WAS JUST ABOUT READY TO LEAVE THE DEALER, THEN I QUICKLY WENT BACK TO SHOW THE GROSSINGER DEALER.
Mfg Campaign: 11257336
Recall Date: Sep 23, 2019
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOYOTA PRIUS 2019 CAN ONLY CHANGE ITS MAP MODE FREEWAY EXIT INSET WHILE DRIVING AT 55 MPH. I MUST TAKE MY EYES OFF THE ROAD TO FIND AND PRESS THE CORRECT BUTTONS ON THE NAVIGATION SCREEN. SEEMS TO BE A PROBLEM WITH ALL GENERATION 4 PRIUS'S. YOU CANNOT CHANGE IT WHEN PARKED. THE PICTURE SHOWS THE OPTIONS WHEN PARKED.
Corrective Action:
TOYOTA PRIUS 2019 CAN ONLY CHANGE ITS MAP MODE FREEWAY EXIT INSET WHILE DRIVING AT 55 MPH. I MUST TAKE MY EYES OFF THE ROAD TO FIND AND PRESS THE CORRECT BUTTONS ON THE NAVIGATION SCREEN. SEEMS TO BE A PROBLEM WITH ALL GENERATION 4 PRIUS'S. YOU CANNOT CHANGE IT WHEN PARKED. THE PICTURE SHOWS THE OPTIONS WHEN PARKED.
Additional Notes:
TOYOTA PRIUS 2019 CAN ONLY CHANGE ITS MAP MODE FREEWAY EXIT INSET WHILE DRIVING AT 55 MPH. I MUST TAKE MY EYES OFF THE ROAD TO FIND AND PRESS THE CORRECT BUTTONS ON THE NAVIGATION SCREEN. SEEMS TO BE A PROBLEM WITH ALL GENERATION 4 PRIUS'S. YOU CANNOT CHANGE IT WHEN PARKED. THE PICTURE SHOWS THE OPTIONS WHEN PARKED.
Mfg Campaign: 11254774
Recall Date: Sep 11, 2019
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