Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2018 RAV4 vehicles. Certain replacement 12-volt batteries may not fit properly in the battery tray, allowing the battery to move and contact the hold-down bracket, possibly causing a short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TB13 / 23TA13
Recall Date: Nov 1, 2023
Southeast Toyota Distributors, Llc
Safety Issue:
Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SET19A
Recall Date: Jun 28, 2019
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota H0Z Lexus HLF
Recall Date: Dec 20, 2017
Consumer Complaints
406 ComplaintsToyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.
Corrective Action:
The contact owns a 2018 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.
Additional Notes:
The contact owns a 2018 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.
Mfg Campaign: 11575560
Recall Date: Mar 5, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Toyota Rav4. The contact stated that after entering the vehicle, she became aware that the front passenger’s side seat was wet. The contact stated that it was raining, and she thought that she had left the front passenger’s side window slightly open. The contact stated that as she was drying the front passenger’s side seat and became aware that water was leaking from the where the passenger’s side handle attached to roof of the vehicle. The contact stated that water had saturated the pillar and the front passenger’s side door covering. The contact was concerned that using the door or locking the door could result in a short circuit. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Toyota Rav4. The contact stated that after entering the vehicle, she became aware that the front passenger’s side seat was wet. The contact stated that it was raining, and she thought that she had left the front passenger’s side window slightly open. The contact stated that as she was drying the front passenger’s side seat and became aware that water was leaking from the where the passenger’s side handle attached to roof of the vehicle. The contact stated that water had saturated the pillar and the front passenger’s side door covering. The contact was concerned that using the door or locking the door could result in a short circuit. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Toyota Rav4. The contact stated that after entering the vehicle, she became aware that the front passenger’s side seat was wet. The contact stated that it was raining, and she thought that she had left the front passenger’s side window slightly open. The contact stated that as she was drying the front passenger’s side seat and became aware that water was leaking from the where the passenger’s side handle attached to roof of the vehicle. The contact stated that water had saturated the pillar and the front passenger’s side door covering. The contact was concerned that using the door or locking the door could result in a short circuit. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11570231
Recall Date: Feb 6, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have recently attempted to exchange my current vehicle for another. However, I have discovered through a thorough examination of the carfax report that there is a recall on this particular vehicle. Unfortunately, no solution has been provided for this issue. As a result, the value of my car has been significantly impacted and the offer I have been given is considerably lower than its true value. In an effort to address this matter, I have reached out to Toyota and was informed that they are unable to take any action on this vehicle at the present time. This car is regularly used by my wife to transport our daughter to school, thus its safety and reliability are of utmost importance. Consequently, I am in urgent need of replacing this vehicle with a suitable alternative.
Corrective Action:
I have recently attempted to exchange my current vehicle for another. However, I have discovered through a thorough examination of the carfax report that there is a recall on this particular vehicle. Unfortunately, no solution has been provided for this issue. As a result, the value of my car has been significantly impacted and the offer I have been given is considerably lower than its true value. In an effort to address this matter, I have reached out to Toyota and was informed that they are unable to take any action on this vehicle at the present time. This car is regularly used by my wife to transport our daughter to school, thus its safety and reliability are of utmost importance. Consequently, I am in urgent need of replacing this vehicle with a suitable alternative.
Additional Notes:
I have recently attempted to exchange my current vehicle for another. However, I have discovered through a thorough examination of the carfax report that there is a recall on this particular vehicle. Unfortunately, no solution has been provided for this issue. As a result, the value of my car has been significantly impacted and the offer I have been given is considerably lower than its true value. In an effort to address this matter, I have reached out to Toyota and was informed that they are unable to take any action on this vehicle at the present time. This car is regularly used by my wife to transport our daughter to school, thus its safety and reliability are of utmost importance. Consequently, I am in urgent need of replacing this vehicle with a suitable alternative.
Mfg Campaign: 11568121
Recall Date: Jan 26, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Toyota Rav4. The contact stated while driving 40 MPH, the vehicle was transmitting heat and a foul odor. The contact stated that the heat and odor entered the cabin of the vehicle even though the air condition was not activated. The contact stated that the heat was coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2018 Toyota Rav4. The contact stated while driving 40 MPH, the vehicle was transmitting heat and a foul odor. The contact stated that the heat and odor entered the cabin of the vehicle even though the air condition was not activated. The contact stated that the heat was coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2018 Toyota Rav4. The contact stated while driving 40 MPH, the vehicle was transmitting heat and a foul odor. The contact stated that the heat and odor entered the cabin of the vehicle even though the air condition was not activated. The contact stated that the heat was coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 55,000.
Mfg Campaign: 11563748
Recall Date: Jan 5, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The contact drove the vehicle to the residence and while attempting to leave, the vehicle had no electrical power. The contact took the battery to be tested and the battery tested to be in proper working order. The battery was replaced in the vehicle and the contact became aware that the wires were damaged. The vehicle was diagnosed but not repaired due to parts not being available. The contact stated that the wires should be replaced after seeing sparks coming from under the hood of the vehicle. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The contact drove the vehicle to the residence and while attempting to leave, the vehicle had no electrical power. The contact took the battery to be tested and the battery tested to be in proper working order. The battery was replaced in the vehicle and the contact became aware that the wires were damaged. The vehicle was diagnosed but not repaired due to parts not being available. The contact stated that the wires should be replaced after seeing sparks coming from under the hood of the vehicle. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The contact drove the vehicle to the residence and while attempting to leave, the vehicle had no electrical power. The contact took the battery to be tested and the battery tested to be in proper working order. The battery was replaced in the vehicle and the contact became aware that the wires were damaged. The vehicle was diagnosed but not repaired due to parts not being available. The contact stated that the wires should be replaced after seeing sparks coming from under the hood of the vehicle. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
Mfg Campaign: 11562033
Recall Date: Dec 27, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
Airbags malfunctioned "SRS Airbag System Malfunction Visit Your Dealer" error message after head on collision. No warning lights before crash. Car is transferred ownership to progressive.
Corrective Action:
Airbags malfunctioned "SRS Airbag System Malfunction Visit Your Dealer" error message after head on collision. No warning lights before crash. Car is transferred ownership to progressive.
Additional Notes:
Airbags malfunctioned "SRS Airbag System Malfunction Visit Your Dealer" error message after head on collision. No warning lights before crash. Car is transferred ownership to progressive.
Mfg Campaign: 11561017
Recall Date: Dec 19, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11559448
Recall Date: Dec 11, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Corrective Action:
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Additional Notes:
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Mfg Campaign: 11555798
Recall Date: Nov 18, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Corrective Action:
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Additional Notes:
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Mfg Campaign: 11555798
Recall Date: Nov 18, 2023
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Corrective Action:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Additional Notes:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Mfg Campaign: 11555226
Recall Date: Nov 15, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Corrective Action:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Additional Notes:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Mfg Campaign: 11555226
Recall Date: Nov 15, 2023
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Corrective Action:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Additional Notes:
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Mfg Campaign: 11555226
Recall Date: Nov 15, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Mfg Campaign: 11554867
Recall Date: Nov 13, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Mfg Campaign: 11554867
Recall Date: Nov 13, 2023
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Corrective Action:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Additional Notes:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Mfg Campaign: 11553323
Recall Date: Nov 2, 2023
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Corrective Action:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Additional Notes:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Mfg Campaign: 11553323
Recall Date: Nov 2, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Corrective Action:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Additional Notes:
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Mfg Campaign: 11553323
Recall Date: Nov 2, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Last week my transmission suddenly and completely failed while driving on the interstate, creating a major safety concern. I was stranded on the interstate for three hours until I could be towed off. The car only has 56,000 miles on it and there were no warnings that there was any problem with the transmission. The transmission previously failed at 7,000 miles and was found to be defective and replaced at the time. How can a car with 56,000 miles on it already have had TWO transmission failures?
Corrective Action:
Last week my transmission suddenly and completely failed while driving on the interstate, creating a major safety concern. I was stranded on the interstate for three hours until I could be towed off. The car only has 56,000 miles on it and there were no warnings that there was any problem with the transmission. The transmission previously failed at 7,000 miles and was found to be defective and replaced at the time. How can a car with 56,000 miles on it already have had TWO transmission failures?
Additional Notes:
Last week my transmission suddenly and completely failed while driving on the interstate, creating a major safety concern. I was stranded on the interstate for three hours until I could be towed off. The car only has 56,000 miles on it and there were no warnings that there was any problem with the transmission. The transmission previously failed at 7,000 miles and was found to be defective and replaced at the time. How can a car with 56,000 miles on it already have had TWO transmission failures?
Mfg Campaign: 11551372
Recall Date: Oct 23, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Door lock actuator had to be replaced. $500
Corrective Action:
Door lock actuator had to be replaced. $500
Additional Notes:
Door lock actuator had to be replaced. $500
Mfg Campaign: 11549437
Recall Date: Oct 11, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Door lock actuator had to be replaced. $500
Corrective Action:
Door lock actuator had to be replaced. $500
Additional Notes:
Door lock actuator had to be replaced. $500
Mfg Campaign: 11549437
Recall Date: Oct 11, 2023
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