Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain 2012-2018 AMS Genesis wheelchair vans, built on a Toyota Sienna vehicles. The rubber brake hoses that attach to the rear wheel assembly may be too short, causing them to rub against the rear axle trailing arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 25, 2019
Braun Corporation
Safety Issue:
Braun Corporation (Braun) is recalling certain 2014-2019 Toyota Sienna mobility van conversions. The brake lines may have incorrect tube nut fittings installed, which may cause a pressure drop within the braking system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 4, 2019
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011-2016 Toyota Sienna minivans manufactured January 4, 2010, to August 12, 2016. If the power sliding door is unable to be opened when commanded, such as if the door is frozen shut, the door may subsequently open unexpectedly, possibly while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: G04
Recall Date: Nov 29, 2016
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Toyota Sienna vehicles manufactured February 15, 2016, to February 19, 2016. In the affected vehicles, incorrect front seat belt height adjusters may have been installed. During a crash, this incorrect height adjuster may contact the B-pillar and tear or separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: G0H
Recall Date: Apr 7, 2016
Consumer Complaints
97 ComplaintsToyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
THE STEERING SEIZED UP ON MY 2016 TOYOTA VAN WHILE STOPPED AT A TRAFFIC LIGHT. I HAD TO GET THE VEHICLE TOWED. THERE ARE ONLY 20904 MILES ON THE ODOMETER. TOYOTA SAYS MY WARRANTY IS EXPIRED. TOYOTA SAYS I WILL NEED A NEW STEERING ASSEMBLY, WHICH I WILL HAVE TO PAY IS FOR $3200.
Corrective Action:
THE STEERING SEIZED UP ON MY 2016 TOYOTA VAN WHILE STOPPED AT A TRAFFIC LIGHT. I HAD TO GET THE VEHICLE TOWED. THERE ARE ONLY 20904 MILES ON THE ODOMETER. TOYOTA SAYS MY WARRANTY IS EXPIRED. TOYOTA SAYS I WILL NEED A NEW STEERING ASSEMBLY, WHICH I WILL HAVE TO PAY IS FOR $3200.
Additional Notes:
THE STEERING SEIZED UP ON MY 2016 TOYOTA VAN WHILE STOPPED AT A TRAFFIC LIGHT. I HAD TO GET THE VEHICLE TOWED. THERE ARE ONLY 20904 MILES ON THE ODOMETER. TOYOTA SAYS MY WARRANTY IS EXPIRED. TOYOTA SAYS I WILL NEED A NEW STEERING ASSEMBLY, WHICH I WILL HAVE TO PAY IS FOR $3200.
Mfg Campaign: 11291343
Recall Date: Dec 26, 2019
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Corrective Action:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Additional Notes:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Mfg Campaign: 11288762
Recall Date: Dec 12, 2019
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Corrective Action:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Additional Notes:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Mfg Campaign: 11288762
Recall Date: Dec 12, 2019
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Corrective Action:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Additional Notes:
OUR 2016 TOYOTA SIENNA SPONTANEOUSLY CAUGHT FIRE WHILE PARKED IN OUR DRIVEWAY AFTER RETURNING FROM A SHORT DRIVE. AFTER PULLING INTO OUR DRIVEWAY AND SHUTTING OFF THE IGNITION, MY WIFE SMELLED SMOKE AS SHE WAS EXITING THE PARKED VEHICLE. THIS SMOKE INTENSIFIED AND QUICKLY ACCELERATED BECOMING AN ENGINE COMPARTMENT FIRE. SHE CALLED FOR ME & THEN CALLED 911; BUT IN THE BRIEF MOMENTS IT TOOK ME TO GRAB A FIRE EXTINGUISHER, THE FIRE FURTHER INTENSIFIED WITH SIZABLE FLAMES ERUPTING OUT FROM AROUND THE HOOD, FRONT GRILL & UNDERNEATH THE VEHICLE. I USED UP 2 FIRE EXTINGUISHERS WITHOUT ANY SIGNIFICANT EFFECT. I DID NOT HAVE ANY PROTECTIVE SAFETY GEAR SO AFTER HEARING SEVERAL SMALL EXPLOSIONS COMING FROM UNDER THE HOOD & FEARING MORE EXPOSURE TO NOXIOUS FUMES, I DECIDED TO ABANDON MY ATTEMPTS TO EXTINGUISH THE FIRE. THE FIRE DEPT. ARRIVED WITHIN A FEW MINUTES AND WERE ABLE TO PUT THE FIRE OUT; HOWEVER, THE FIRE PROGRESSED THROUGH THE INITIAL ATTACK AND ENTERED THE PASSENGER COMPARTMENT CAUSING SEVERE DAMAGE TO THE ENTIRE VEHICLE (SEE ATTACHED PHOTOS). THE SIENNA IS COMPLETELY DESTROYED. FORTUNATELY, THERE WERE NO INJURIES. I HAVE BEEN MADE AWARE OF MULTIPLE INCIDENTS OF ENGINE FIRES IN TOYOTA SIENNAS IN THIS & OTHER CLOSELY RELATED MODEL YEARS (2014-2017). SEE: NHTSA ID NUMBER: 11010601. I CAN ALSO SUPPLY YOU WITH SOME ADDITIONAL MEDIA ACCOUNTS OF OTHER TOYOTA SIENNA ENGINE FIRE REPORTS. OUR SIENNA WAS ROUTINELY MAINTAINED AS PER MANUFACTURER'S RECOMMENDATIONS & WAS LAST SERVICED ON 9/13/2019 (SEE ATTACHED SERVICE RECEIPT). THE VEHICLE HAD APPROX. 35K MILES ON IT & EXHIBITED NO PRIOR SIGNS OF TROUBLE, CHANGE IN PERFORMANCE OR WARNING INDICATOR LIGHTS. WE DID HAVE AN UNRESOLVED PROBLEM WITH AUTOMATIC SIDE DOORS NOT OPERATING PROPERLY AFTER A RECALL REPAIR; HOWEVER, THE LOCAL TOYOTA DEALER SERVICE DEPT. COULD NOT IDENTIFY A PROBLEM AFTER MULTIPLE SERVICE COMPLAINTS.
Mfg Campaign: 11288762
Recall Date: Dec 12, 2019
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Corrective Action:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Additional Notes:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Mfg Campaign: 11228525
Recall Date: Jun 30, 2019
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Corrective Action:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Additional Notes:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Mfg Campaign: 11228525
Recall Date: Jun 30, 2019
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Corrective Action:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Additional Notes:
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Mfg Campaign: 11228525
Recall Date: Jun 30, 2019
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
IT THE SLIDING DOOR THAT COULD OPEN WHILE DRIVING. TOYOTA SENT A RECALL DOCUMENT BUT THEY CLAIM THAT SINCE IT WAS FIXED WITH A RAMP FOR HANDICAP ,THEY CLAIM THAT THE ONES RESPONSIBLE ARE THE OTHER COMPANY AND NOT TOYOTA. THE COMPANY EXAMINED IT AND THEY CLAIM THAT IT IS TOYOTA.
Corrective Action:
IT THE SLIDING DOOR THAT COULD OPEN WHILE DRIVING. TOYOTA SENT A RECALL DOCUMENT BUT THEY CLAIM THAT SINCE IT WAS FIXED WITH A RAMP FOR HANDICAP ,THEY CLAIM THAT THE ONES RESPONSIBLE ARE THE OTHER COMPANY AND NOT TOYOTA. THE COMPANY EXAMINED IT AND THEY CLAIM THAT IT IS TOYOTA.
Additional Notes:
IT THE SLIDING DOOR THAT COULD OPEN WHILE DRIVING. TOYOTA SENT A RECALL DOCUMENT BUT THEY CLAIM THAT SINCE IT WAS FIXED WITH A RAMP FOR HANDICAP ,THEY CLAIM THAT THE ONES RESPONSIBLE ARE THE OTHER COMPANY AND NOT TOYOTA. THE COMPANY EXAMINED IT AND THEY CLAIM THAT IT IS TOYOTA.
Mfg Campaign: 11206506
Recall Date: May 9, 2019
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF GLASS EXPLODED ON ME AND MY KIDS ON MID MORNING OF 5/9/2019. NO OTHER DAMAGE TO VEHICLE. THE TEMPERATURE WAS AROUND 85 DEGREES. THE GLASS IS SHATTERED WITH NO WAY OF UTILIZING THE SUNROOF AT THIS TIME. THE VEHICLE WAS STATIONARY AT THE TIME OF THE INCIDENT.
Corrective Action:
SUNROOF GLASS EXPLODED ON ME AND MY KIDS ON MID MORNING OF 5/9/2019. NO OTHER DAMAGE TO VEHICLE. THE TEMPERATURE WAS AROUND 85 DEGREES. THE GLASS IS SHATTERED WITH NO WAY OF UTILIZING THE SUNROOF AT THIS TIME. THE VEHICLE WAS STATIONARY AT THE TIME OF THE INCIDENT.
Additional Notes:
SUNROOF GLASS EXPLODED ON ME AND MY KIDS ON MID MORNING OF 5/9/2019. NO OTHER DAMAGE TO VEHICLE. THE TEMPERATURE WAS AROUND 85 DEGREES. THE GLASS IS SHATTERED WITH NO WAY OF UTILIZING THE SUNROOF AT THIS TIME. THE VEHICLE WAS STATIONARY AT THE TIME OF THE INCIDENT.
Mfg Campaign: 11206621
Recall Date: May 9, 2019
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEELS/ TIRES: NEEDED TO REPLACE TIRES AFTER 10,000 MILES ON NORMAL HIGHWAY DRIVING CONDITIONS ELECTRICAL: VEHICLE CONTINUES TO BLOW/POP FUSES WHEN AN ELECTRONIC DEVICE IS PLUGGED INTO THE 12V DC POWER SUPPLY PORT LOCATED UNDER THE RADIO
Corrective Action:
WHEELS/ TIRES: NEEDED TO REPLACE TIRES AFTER 10,000 MILES ON NORMAL HIGHWAY DRIVING CONDITIONS ELECTRICAL: VEHICLE CONTINUES TO BLOW/POP FUSES WHEN AN ELECTRONIC DEVICE IS PLUGGED INTO THE 12V DC POWER SUPPLY PORT LOCATED UNDER THE RADIO
Additional Notes:
WHEELS/ TIRES: NEEDED TO REPLACE TIRES AFTER 10,000 MILES ON NORMAL HIGHWAY DRIVING CONDITIONS ELECTRICAL: VEHICLE CONTINUES TO BLOW/POP FUSES WHEN AN ELECTRONIC DEVICE IS PLUGGED INTO THE 12V DC POWER SUPPLY PORT LOCATED UNDER THE RADIO
Mfg Campaign: 11173021
Recall Date: Jan 30, 2019
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
WHEELS/ TIRES: NEEDED TO REPLACE TIRES AFTER 10,000 MILES ON NORMAL HIGHWAY DRIVING CONDITIONS ELECTRICAL: VEHICLE CONTINUES TO BLOW/POP FUSES WHEN AN ELECTRONIC DEVICE IS PLUGGED INTO THE 12V DC POWER SUPPLY PORT LOCATED UNDER THE RADIO
Corrective Action:
WHEELS/ TIRES: NEEDED TO REPLACE TIRES AFTER 10,000 MILES ON NORMAL HIGHWAY DRIVING CONDITIONS ELECTRICAL: VEHICLE CONTINUES TO BLOW/POP FUSES WHEN AN ELECTRONIC DEVICE IS PLUGGED INTO THE 12V DC POWER SUPPLY PORT LOCATED UNDER THE RADIO
Additional Notes:
WHEELS/ TIRES: NEEDED TO REPLACE TIRES AFTER 10,000 MILES ON NORMAL HIGHWAY DRIVING CONDITIONS ELECTRICAL: VEHICLE CONTINUES TO BLOW/POP FUSES WHEN AN ELECTRONIC DEVICE IS PLUGGED INTO THE 12V DC POWER SUPPLY PORT LOCATED UNDER THE RADIO
Mfg Campaign: 11173021
Recall Date: Jan 30, 2019
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I HAD CAR ACCIDENT TODAY AND GOT HI MY LEFT FRONT WND REALLY GOOD AND THE POLICE SEEN MY CAR'S AIR BAG DID NOT GO OFF-IT DIDN'T SHOWS UP.MY FACE GOT HITTED BY STEERING WHEEL.I WAS DRIVING ON CITY OF PUYALLUP WASHINGTON RUNNING 25-35MILES AN HOUR WHEN THE VEHICLE BEHIND ME TOOK OVER IN FRONT OF ME TO CHANGE LANE TO THE LEFT.IT WAS A BIG IMPACT TO MAKE ME TURNED AND BOUNCED AWAY TO RIGHT SIDE.
Corrective Action:
I HAD CAR ACCIDENT TODAY AND GOT HI MY LEFT FRONT WND REALLY GOOD AND THE POLICE SEEN MY CAR'S AIR BAG DID NOT GO OFF-IT DIDN'T SHOWS UP.MY FACE GOT HITTED BY STEERING WHEEL.I WAS DRIVING ON CITY OF PUYALLUP WASHINGTON RUNNING 25-35MILES AN HOUR WHEN THE VEHICLE BEHIND ME TOOK OVER IN FRONT OF ME TO CHANGE LANE TO THE LEFT.IT WAS A BIG IMPACT TO MAKE ME TURNED AND BOUNCED AWAY TO RIGHT SIDE.
Additional Notes:
I HAD CAR ACCIDENT TODAY AND GOT HI MY LEFT FRONT WND REALLY GOOD AND THE POLICE SEEN MY CAR'S AIR BAG DID NOT GO OFF-IT DIDN'T SHOWS UP.MY FACE GOT HITTED BY STEERING WHEEL.I WAS DRIVING ON CITY OF PUYALLUP WASHINGTON RUNNING 25-35MILES AN HOUR WHEN THE VEHICLE BEHIND ME TOOK OVER IN FRONT OF ME TO CHANGE LANE TO THE LEFT.IT WAS A BIG IMPACT TO MAKE ME TURNED AND BOUNCED AWAY TO RIGHT SIDE.
Mfg Campaign: 11156694
Recall Date: Dec 6, 2018
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
POWER SLIDING DOOR CABLE SNAPPED. IT HAPPENED TO BOTH DOOR (RIGHT AND LEFT) ABOUT 6 MONTHS APART. HAD THE CAR FOR ABOUT 2 YEARS NOT NOT EVEN EXCESSIVE USE. THE FIRST TIME WAS AT A DEALERSHIP FOR VEHICLE SERVICE AND THEY FIX IT FOR FREE SINCE IT HAPPENED THERE EVEN THOUGH THEY SAID WARRANTY DOES NOT COVER. THE SECOND TIME WAS OVER THIS WEEKEND AND WHEN I SEARCH ONLINE, MANY PEOPLE EXPERIENCE THE SAME PROBLEM. POOR QUALITY CABLE (LINKAGE) FOR THE POWERED SLIDING DOOR.
Corrective Action:
POWER SLIDING DOOR CABLE SNAPPED. IT HAPPENED TO BOTH DOOR (RIGHT AND LEFT) ABOUT 6 MONTHS APART. HAD THE CAR FOR ABOUT 2 YEARS NOT NOT EVEN EXCESSIVE USE. THE FIRST TIME WAS AT A DEALERSHIP FOR VEHICLE SERVICE AND THEY FIX IT FOR FREE SINCE IT HAPPENED THERE EVEN THOUGH THEY SAID WARRANTY DOES NOT COVER. THE SECOND TIME WAS OVER THIS WEEKEND AND WHEN I SEARCH ONLINE, MANY PEOPLE EXPERIENCE THE SAME PROBLEM. POOR QUALITY CABLE (LINKAGE) FOR THE POWERED SLIDING DOOR.
Additional Notes:
POWER SLIDING DOOR CABLE SNAPPED. IT HAPPENED TO BOTH DOOR (RIGHT AND LEFT) ABOUT 6 MONTHS APART. HAD THE CAR FOR ABOUT 2 YEARS NOT NOT EVEN EXCESSIVE USE. THE FIRST TIME WAS AT A DEALERSHIP FOR VEHICLE SERVICE AND THEY FIX IT FOR FREE SINCE IT HAPPENED THERE EVEN THOUGH THEY SAID WARRANTY DOES NOT COVER. THE SECOND TIME WAS OVER THIS WEEKEND AND WHEN I SEARCH ONLINE, MANY PEOPLE EXPERIENCE THE SAME PROBLEM. POOR QUALITY CABLE (LINKAGE) FOR THE POWERED SLIDING DOOR.
Mfg Campaign: 11145293
Recall Date: Nov 5, 2018
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNED A 2016 TOYOTA SIENNA. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO A CEMENT BARRIER ON THE DRIVER SIDE WITHOUT WARNING. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 23,000.
Corrective Action:
TL* THE CONTACT OWNED A 2016 TOYOTA SIENNA. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO A CEMENT BARRIER ON THE DRIVER SIDE WITHOUT WARNING. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 23,000.
Additional Notes:
TL* THE CONTACT OWNED A 2016 TOYOTA SIENNA. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO A CEMENT BARRIER ON THE DRIVER SIDE WITHOUT WARNING. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 23,000.
Mfg Campaign: 11112775
Recall Date: Jul 20, 2018
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Corrective Action:
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Additional Notes:
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Mfg Campaign: 11090440
Recall Date: Apr 27, 2018
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Corrective Action:
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Additional Notes:
MY 2016 TOYOTA SIENNA THAT HAS 16,000 MILES WAS PARKED AT HOME AND I WENT TO GO START IT AND IT STALLED. THE CAR WAS TOWED TO HENDRICK TOYOTA OF APEX, NC AND THEY TOLD ME THAT RODENTS CHEWED THREW THE WIRING AND IT WAS NOT COVERED BY MY WARRANTY. I HAVE COMPLAINED TO BOTH THE DEALERSHIP AND TO TOYOTA. I HAVE HAD ANOTHER TOYOTA PARKED IN WITHIN THE SAME PROXIMITY FOR OVER 15 YEARS. I HAVE NEVER HAD RODENT ISSUES WITH IT. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IIF THERE ARE MICE LIVING INSIDE THE CAR, THEY COULD BE LEAVING RAT DROPPINGS THAT COULD BE HARMFUL TO BOTH OF THEM. I AM ANGRY AND CONCERNED AND DON'T UNDERSTAND WHY, WHEN OTHER VEHICLES PARKED IN THE SAME LOCATION AREN'T EXPERIENCING THE SAME PROBLEM. AFTER FURTHER RESEARCH I FOUND THAT AUTO MANUFACTURERS IN ORDER TO GO GREEN ARE USING SOY BASED PRODUCTS ON WIRES INSTEAD OF PETROLEUM. THEY ARE USING SUGAR IN THEIR PLASTICS. RICE HUSKS IN THEIR INTERIORS. ALL THIS STUFF ATTRACTS RODENTS. THIS IS UNACCEPTABLE! MY DEALERSHIP SAID THEY ARE SEEING AT LEAST 2 RODENT DAMAGED VEHICLES A WEEK. TOYOTA NEEDS TO FIX THIS PROBLEM, CHANGE THE MATERIALS THEY USE, AND COVER IT UNDER WARRANTY. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS AGAINST TOYOTA FOR THIS ISSUE. HERE ARE TWO ARTICLES THAT DETAIL THE PROBLEM MYSELF AND OTHER TOYOTA OWNERS HAVE HAD - HTTP://CTWATCHDOG.COM/FINANCE/RODENTS-DAMAGE-CARS-BYCHEWING-ELECTRICAL-CONNECTIONS-TIPS-ON-HOW-TO-AVOID-COSTLYREPAIRS, HTTP://WWW.SYNLUBE.COM/INCREDIBLEEDIBLECAR1.HTM
Mfg Campaign: 11090440
Recall Date: Apr 27, 2018
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
SEAT BELT RECEPTICAL IS TORN UP. SEAT BELT WILL NOT LATCH.
Corrective Action:
SEAT BELT RECEPTICAL IS TORN UP. SEAT BELT WILL NOT LATCH.
Additional Notes:
SEAT BELT RECEPTICAL IS TORN UP. SEAT BELT WILL NOT LATCH.
Mfg Campaign: 11072419
Recall Date: Feb 12, 2018
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
VEHICLE IS 1.5 YEARS OLD, ABOUT 20K MILES, AND JUST RECEIVED WORD THAT WE'LL NEED 4 NEW TIRES @ $300/EA BECAUSE OUTSIDE WEARING IS OCCURRING. DEALER NOR MICHELIN TAKING RESPONSIBILITY OR WARRANTY, BOTH POINTING AT EACH OTHER FOR THE ISSUE. THIS APPEARS TO BE AN ONGOING ISSUE WITH THIS VEHICLE - WAS NOT DISCLOSED BEFORE PURCHASING THE SIENNA THAT TIRES WOULD ONLY LAST 20K MILES ON THIS VEHICLE.
Corrective Action:
VEHICLE IS 1.5 YEARS OLD, ABOUT 20K MILES, AND JUST RECEIVED WORD THAT WE'LL NEED 4 NEW TIRES @ $300/EA BECAUSE OUTSIDE WEARING IS OCCURRING. DEALER NOR MICHELIN TAKING RESPONSIBILITY OR WARRANTY, BOTH POINTING AT EACH OTHER FOR THE ISSUE. THIS APPEARS TO BE AN ONGOING ISSUE WITH THIS VEHICLE - WAS NOT DISCLOSED BEFORE PURCHASING THE SIENNA THAT TIRES WOULD ONLY LAST 20K MILES ON THIS VEHICLE.
Additional Notes:
VEHICLE IS 1.5 YEARS OLD, ABOUT 20K MILES, AND JUST RECEIVED WORD THAT WE'LL NEED 4 NEW TIRES @ $300/EA BECAUSE OUTSIDE WEARING IS OCCURRING. DEALER NOR MICHELIN TAKING RESPONSIBILITY OR WARRANTY, BOTH POINTING AT EACH OTHER FOR THE ISSUE. THIS APPEARS TO BE AN ONGOING ISSUE WITH THIS VEHICLE - WAS NOT DISCLOSED BEFORE PURCHASING THE SIENNA THAT TIRES WOULD ONLY LAST 20K MILES ON THIS VEHICLE.
Mfg Campaign: 11061607
Recall Date: Jan 10, 2018
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
2016 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO INCORRECT MILEAGE LISTED AT TIME OF PURCHASE. * LD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE PURCHASING THE VEHICLE IF THE INVESTIGATION RESULTS IN DISCOVERING THE ODOMETER WAS TAMPERED WITH. *JS
Corrective Action:
2016 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO INCORRECT MILEAGE LISTED AT TIME OF PURCHASE. * LD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE PURCHASING THE VEHICLE IF THE INVESTIGATION RESULTS IN DISCOVERING THE ODOMETER WAS TAMPERED WITH. *JS
Additional Notes:
2016 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO INCORRECT MILEAGE LISTED AT TIME OF PURCHASE. * LD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE PURCHASING THE VEHICLE IF THE INVESTIGATION RESULTS IN DISCOVERING THE ODOMETER WAS TAMPERED WITH. *JS
Mfg Campaign: 11056428
Recall Date: Jan 3, 2018
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHEN THE HEADLIGHTS ARE OFF, THE DASHBOARD INSTRUMENTS (SPEEDOMETER) ARE VERY DIFFICULT TO SEEN WHEN OVERCAST OUTSIDE (NO BACK-LIGHTING). THIS IS OUR 3RD SIENNA AND WAS NOT AN ISSUE WITH PAST MODELS (2011 & 2013). THIS IS A SAFETY ISSUE IN THE IT REQUIRE EYES OFF THE ROAD LONGER THAN NECESSARY IN ORDER TO READY THE INSTRUMENTS.
Corrective Action:
WHEN THE HEADLIGHTS ARE OFF, THE DASHBOARD INSTRUMENTS (SPEEDOMETER) ARE VERY DIFFICULT TO SEEN WHEN OVERCAST OUTSIDE (NO BACK-LIGHTING). THIS IS OUR 3RD SIENNA AND WAS NOT AN ISSUE WITH PAST MODELS (2011 & 2013). THIS IS A SAFETY ISSUE IN THE IT REQUIRE EYES OFF THE ROAD LONGER THAN NECESSARY IN ORDER TO READY THE INSTRUMENTS.
Additional Notes:
WHEN THE HEADLIGHTS ARE OFF, THE DASHBOARD INSTRUMENTS (SPEEDOMETER) ARE VERY DIFFICULT TO SEEN WHEN OVERCAST OUTSIDE (NO BACK-LIGHTING). THIS IS OUR 3RD SIENNA AND WAS NOT AN ISSUE WITH PAST MODELS (2011 & 2013). THIS IS A SAFETY ISSUE IN THE IT REQUIRE EYES OFF THE ROAD LONGER THAN NECESSARY IN ORDER TO READY THE INSTRUMENTS.
Mfg Campaign: 11051549
Recall Date: Nov 30, 2017
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