Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain 2012-2018 AMS Genesis wheelchair vans, built on a Toyota Sienna vehicles. The rubber brake hoses that attach to the rear wheel assembly may be too short, causing them to rub against the rear axle trailing arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 25, 2019
Braun Corporation
Safety Issue:
Braun Corporation (Braun) is recalling certain modified 2017-2020 Toyota Sienna vehicles. The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 16, 2019
Southeast Toyota Distributors, Llc
Safety Issue:
Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SET19A
Recall Date: Jun 28, 2019
Braun Corporation
Safety Issue:
Braun Corporation (Braun) is recalling certain 2014-2019 Toyota Sienna mobility van conversions. The brake lines may have incorrect tube nut fittings installed, which may cause a pressure drop within the braking system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 4, 2019
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0K/JLD
Recall Date: Apr 3, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota H0Z Lexus HLF
Recall Date: Dec 20, 2017
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17R2
Recall Date: May 2, 2017
Consumer Complaints
174 ComplaintsToyota Motor Corporation
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 50 MPH, A LOUD ABNORMAL NOISE WAS HEARD FROM THE ROOF AREA. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SLID OPEN THE SUN ROOF COVER, AND NOTICED THAT THE GLASS WAS SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUNSHINE TOYOTA, 1355 W DICKMAN RD, BATTLE CREEK, MI 49037, (269) 965-1000) WAS CONTACTED AND STATED THAT THE FAILURE NOT UNDER WARRANTY AND THAT AN APPOINTMENT WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 50 MPH, A LOUD ABNORMAL NOISE WAS HEARD FROM THE ROOF AREA. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SLID OPEN THE SUN ROOF COVER, AND NOTICED THAT THE GLASS WAS SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUNSHINE TOYOTA, 1355 W DICKMAN RD, BATTLE CREEK, MI 49037, (269) 965-1000) WAS CONTACTED AND STATED THAT THE FAILURE NOT UNDER WARRANTY AND THAT AN APPOINTMENT WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 50 MPH, A LOUD ABNORMAL NOISE WAS HEARD FROM THE ROOF AREA. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SLID OPEN THE SUN ROOF COVER, AND NOTICED THAT THE GLASS WAS SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUNSHINE TOYOTA, 1355 W DICKMAN RD, BATTLE CREEK, MI 49037, (269) 965-1000) WAS CONTACTED AND STATED THAT THE FAILURE NOT UNDER WARRANTY AND THAT AN APPOINTMENT WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11101665
Recall Date: Jun 13, 2018
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
EXCESSIVE INSIDE TIRE WEAR AT ONLY 35,000 MILES, SCALLEPED PATTERN ON ALL FOUR TIRES. ALL PRIOR SERVICE COMPLETED BY TOYOTA CARE/TOYOTA DEALER, EVERY 5,000 MILES, WITH NO REPORTING OF A PROBLEM TO OWNER. A) ALINGNMENT PROBLEM FROM FACTORY, AND B) NO EVALUATION BY SERVICE PROFESSIONALS OR REPORT OF CONDITION TO OWNER. I WOULD NOT BE AWARE OF THIS PROBLEM IF I DID NOT DO THE 35,000 MILE SERVICE MYSELF. THE PROBLEM IS A SAFETY ISSUE AND SEVERE ENOUGH THAT TIRES HAVE TO BE REPLACED.
Corrective Action:
EXCESSIVE INSIDE TIRE WEAR AT ONLY 35,000 MILES, SCALLEPED PATTERN ON ALL FOUR TIRES. ALL PRIOR SERVICE COMPLETED BY TOYOTA CARE/TOYOTA DEALER, EVERY 5,000 MILES, WITH NO REPORTING OF A PROBLEM TO OWNER. A) ALINGNMENT PROBLEM FROM FACTORY, AND B) NO EVALUATION BY SERVICE PROFESSIONALS OR REPORT OF CONDITION TO OWNER. I WOULD NOT BE AWARE OF THIS PROBLEM IF I DID NOT DO THE 35,000 MILE SERVICE MYSELF. THE PROBLEM IS A SAFETY ISSUE AND SEVERE ENOUGH THAT TIRES HAVE TO BE REPLACED.
Additional Notes:
EXCESSIVE INSIDE TIRE WEAR AT ONLY 35,000 MILES, SCALLEPED PATTERN ON ALL FOUR TIRES. ALL PRIOR SERVICE COMPLETED BY TOYOTA CARE/TOYOTA DEALER, EVERY 5,000 MILES, WITH NO REPORTING OF A PROBLEM TO OWNER. A) ALINGNMENT PROBLEM FROM FACTORY, AND B) NO EVALUATION BY SERVICE PROFESSIONALS OR REPORT OF CONDITION TO OWNER. I WOULD NOT BE AWARE OF THIS PROBLEM IF I DID NOT DO THE 35,000 MILE SERVICE MYSELF. THE PROBLEM IS A SAFETY ISSUE AND SEVERE ENOUGH THAT TIRES HAVE TO BE REPLACED.
Mfg Campaign: 11097153
Recall Date: May 21, 2018
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE MY WIFE WAS DRIVING DOWN A MAJOR 6 LANE FREEWAY GOING 65 ON HER WAY TO WORK ELECTRONICS SHUT DOWN. DASHBOARD, RADIO, LIGHTS ALL ELECTRONICS. LUCKILY, SHE WAS STILL ABLE TO DRIVE CAR SAFELY TO SHOULDER.WHILE PULLED OVER DASHBOARD, RADIO AND LIGHTS FLICKERED A COUPLE TIMES THEN CAME BACK ON.UNKNOWN CAUSE.
Corrective Action:
WHILE MY WIFE WAS DRIVING DOWN A MAJOR 6 LANE FREEWAY GOING 65 ON HER WAY TO WORK ELECTRONICS SHUT DOWN. DASHBOARD, RADIO, LIGHTS ALL ELECTRONICS. LUCKILY, SHE WAS STILL ABLE TO DRIVE CAR SAFELY TO SHOULDER.WHILE PULLED OVER DASHBOARD, RADIO AND LIGHTS FLICKERED A COUPLE TIMES THEN CAME BACK ON.UNKNOWN CAUSE.
Additional Notes:
WHILE MY WIFE WAS DRIVING DOWN A MAJOR 6 LANE FREEWAY GOING 65 ON HER WAY TO WORK ELECTRONICS SHUT DOWN. DASHBOARD, RADIO, LIGHTS ALL ELECTRONICS. LUCKILY, SHE WAS STILL ABLE TO DRIVE CAR SAFELY TO SHOULDER.WHILE PULLED OVER DASHBOARD, RADIO AND LIGHTS FLICKERED A COUPLE TIMES THEN CAME BACK ON.UNKNOWN CAUSE.
Mfg Campaign: 11093362
Recall Date: May 11, 2018
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Corrective Action:
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Additional Notes:
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Mfg Campaign: 11080187
Recall Date: Mar 19, 2018
Toyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Corrective Action:
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Additional Notes:
EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.
Mfg Campaign: 11080187
Recall Date: Mar 19, 2018
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DEPRESSING THE ACCELERATOR PEDAL AFTER A STOP, THERE WAS A HARD JERK AND THE RPMS INCREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS AN ONGOING ISSUE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) STATED THAT THE VEHICLE HAD TRANSMISSION FAILURE, WHICH WOULD DISAPPEAR AFTER DRIVING THE VEHICLE FOR AWHILE. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, A LOUD WHINING NOISE WAS HEARD. THE CONTACT'S WIFE WAS ABLE TO TURN OFF AND RESTART THE VEHICLE. AFTER A FEW MINUTES, THE NOISE DISAPPEARED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND A TSB ISSUED BY TOYOTA FOR A SOFTWARE UPDATE. THE VEHICLE WAS TAKEN TO MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE UPDATED FOR THE ECU. THE UPDATE WAS PERFORMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DEPRESSING THE ACCELERATOR PEDAL AFTER A STOP, THERE WAS A HARD JERK AND THE RPMS INCREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS AN ONGOING ISSUE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) STATED THAT THE VEHICLE HAD TRANSMISSION FAILURE, WHICH WOULD DISAPPEAR AFTER DRIVING THE VEHICLE FOR AWHILE. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, A LOUD WHINING NOISE WAS HEARD. THE CONTACT'S WIFE WAS ABLE TO TURN OFF AND RESTART THE VEHICLE. AFTER A FEW MINUTES, THE NOISE DISAPPEARED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND A TSB ISSUED BY TOYOTA FOR A SOFTWARE UPDATE. THE VEHICLE WAS TAKEN TO MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE UPDATED FOR THE ECU. THE UPDATE WAS PERFORMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DEPRESSING THE ACCELERATOR PEDAL AFTER A STOP, THERE WAS A HARD JERK AND THE RPMS INCREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS AN ONGOING ISSUE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) STATED THAT THE VEHICLE HAD TRANSMISSION FAILURE, WHICH WOULD DISAPPEAR AFTER DRIVING THE VEHICLE FOR AWHILE. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, A LOUD WHINING NOISE WAS HEARD. THE CONTACT'S WIFE WAS ABLE TO TURN OFF AND RESTART THE VEHICLE. AFTER A FEW MINUTES, THE NOISE DISAPPEARED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND A TSB ISSUED BY TOYOTA FOR A SOFTWARE UPDATE. THE VEHICLE WAS TAKEN TO MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE UPDATED FOR THE ECU. THE UPDATE WAS PERFORMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Mfg Campaign: 11076633
Recall Date: Mar 7, 2018
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM:SOFTWARE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 11076669
Recall Date: Mar 7, 2018
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 11076669
Recall Date: Mar 7, 2018
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND ACCELERATED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST ONCE A DAY FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND ACCELERATED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST ONCE A DAY FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND ACCELERATED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST ONCE A DAY FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
Mfg Campaign: 11076734
Recall Date: Mar 7, 2018
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO LATCH HIS SIX YEAR OLD CHILD IN THE REAR MIDDLE SEAT BELT, THE SEAT BELT FAILED TO MOVE. THE CONTACT PULLED THE SEAT BELT HARDER IN ORDER TO MAKE THE SEAT BELT MOVE TO LATCH, AND NOTICED THAT THE FABRIC WAS SHREDDED. THE VEHICLE WAS TAKEN TO TOYOTA CARLSBAD (5424 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2000). THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPAIRED AS A COURTESY. THE DEALER STATED THAT IT LOOKED AS IF THE SEAT BELT HAD BEEN CUT. THE CONTACT STATED THAT THE DEALER WOULD NOT EXPLAIN THE FAILURE OF THE SEAT BELT OR WHEN THE SEAT BELT RETRACTED. THE SEAT BELT FAILURE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE. .*BF *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO LATCH HIS SIX YEAR OLD CHILD IN THE REAR MIDDLE SEAT BELT, THE SEAT BELT FAILED TO MOVE. THE CONTACT PULLED THE SEAT BELT HARDER IN ORDER TO MAKE THE SEAT BELT MOVE TO LATCH, AND NOTICED THAT THE FABRIC WAS SHREDDED. THE VEHICLE WAS TAKEN TO TOYOTA CARLSBAD (5424 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2000). THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPAIRED AS A COURTESY. THE DEALER STATED THAT IT LOOKED AS IF THE SEAT BELT HAD BEEN CUT. THE CONTACT STATED THAT THE DEALER WOULD NOT EXPLAIN THE FAILURE OF THE SEAT BELT OR WHEN THE SEAT BELT RETRACTED. THE SEAT BELT FAILURE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE. .*BF *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO LATCH HIS SIX YEAR OLD CHILD IN THE REAR MIDDLE SEAT BELT, THE SEAT BELT FAILED TO MOVE. THE CONTACT PULLED THE SEAT BELT HARDER IN ORDER TO MAKE THE SEAT BELT MOVE TO LATCH, AND NOTICED THAT THE FABRIC WAS SHREDDED. THE VEHICLE WAS TAKEN TO TOYOTA CARLSBAD (5424 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2000). THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPAIRED AS A COURTESY. THE DEALER STATED THAT IT LOOKED AS IF THE SEAT BELT HAD BEEN CUT. THE CONTACT STATED THAT THE DEALER WOULD NOT EXPLAIN THE FAILURE OF THE SEAT BELT OR WHEN THE SEAT BELT RETRACTED. THE SEAT BELT FAILURE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE. .*BF *TR
Mfg Campaign: 11072892
Recall Date: Feb 14, 2018
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Corrective Action:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Additional Notes:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Mfg Campaign: 11054313
Recall Date: Jan 11, 2018
Toyota Motor Corporation
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
Potential Consequences:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Corrective Action:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Additional Notes:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Mfg Campaign: 11054313
Recall Date: Jan 11, 2018
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Corrective Action:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Additional Notes:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Mfg Campaign: 11054313
Recall Date: Jan 11, 2018
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Corrective Action:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Additional Notes:
2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS
Mfg Campaign: 11054313
Recall Date: Jan 11, 2018
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
I AM HAVING TO REPLACE ALL THE TIRES, WITH ONLY 19,903 MILES ON MY AWD 2017 MINIVAN. AT MY 10,000 MILE TOYOTACARE CHECK, THEY DIDN'T ROTATE THE TIRES BECAUSE THEY SAID NO ROTATION NEEDED DUE TO LESS TREAD ON BACK TIRES, SO ALREADY NOTICING UNEVEN WEAR. AT 15000, THEY ONLY ROTATED ONE SIDE. NOW AT 20,000 THEY TELL ME THE FRONT TIRES SHOW INNER SHOULDER WEAR. THEY DID ROTATE. HAD AN INDEPENDENT DOUBLE CHECK. THE TIRES THAT HAD BEEN ON FRONT ARE VERY WORN/SMOOTH ON INNER SIDE, TREAD LESS THAN 5 IN THE MIDDLE. THESE ARE THE TIRES THAT CAME ON THE MINIVAN WHEN I BOUGHT IT, BRAND NEW. THEY ARE RUN FLAT TIRES. THEY COST OVER $1000, AND LASTED LESS THAN 20,000 MILES, AND ONLY 14 MONTHS OF DRIVING. NO SPARE TIRE OR JACK CAME WITH THE VAN, NOR IS THERE SPACE TO CARRY A SPARE, ALMOST FORCING ME TO BUY MORE RUN FLAT TIRES. FROM WHAT I'VE READ RECENTLY, TOYOTA MINIVANS ARE WEARING TIRES OUT MUCH SOONER THAN OTHER MAKES.
Corrective Action:
I AM HAVING TO REPLACE ALL THE TIRES, WITH ONLY 19,903 MILES ON MY AWD 2017 MINIVAN. AT MY 10,000 MILE TOYOTACARE CHECK, THEY DIDN'T ROTATE THE TIRES BECAUSE THEY SAID NO ROTATION NEEDED DUE TO LESS TREAD ON BACK TIRES, SO ALREADY NOTICING UNEVEN WEAR. AT 15000, THEY ONLY ROTATED ONE SIDE. NOW AT 20,000 THEY TELL ME THE FRONT TIRES SHOW INNER SHOULDER WEAR. THEY DID ROTATE. HAD AN INDEPENDENT DOUBLE CHECK. THE TIRES THAT HAD BEEN ON FRONT ARE VERY WORN/SMOOTH ON INNER SIDE, TREAD LESS THAN 5 IN THE MIDDLE. THESE ARE THE TIRES THAT CAME ON THE MINIVAN WHEN I BOUGHT IT, BRAND NEW. THEY ARE RUN FLAT TIRES. THEY COST OVER $1000, AND LASTED LESS THAN 20,000 MILES, AND ONLY 14 MONTHS OF DRIVING. NO SPARE TIRE OR JACK CAME WITH THE VAN, NOR IS THERE SPACE TO CARRY A SPARE, ALMOST FORCING ME TO BUY MORE RUN FLAT TIRES. FROM WHAT I'VE READ RECENTLY, TOYOTA MINIVANS ARE WEARING TIRES OUT MUCH SOONER THAN OTHER MAKES.
Additional Notes:
I AM HAVING TO REPLACE ALL THE TIRES, WITH ONLY 19,903 MILES ON MY AWD 2017 MINIVAN. AT MY 10,000 MILE TOYOTACARE CHECK, THEY DIDN'T ROTATE THE TIRES BECAUSE THEY SAID NO ROTATION NEEDED DUE TO LESS TREAD ON BACK TIRES, SO ALREADY NOTICING UNEVEN WEAR. AT 15000, THEY ONLY ROTATED ONE SIDE. NOW AT 20,000 THEY TELL ME THE FRONT TIRES SHOW INNER SHOULDER WEAR. THEY DID ROTATE. HAD AN INDEPENDENT DOUBLE CHECK. THE TIRES THAT HAD BEEN ON FRONT ARE VERY WORN/SMOOTH ON INNER SIDE, TREAD LESS THAN 5 IN THE MIDDLE. THESE ARE THE TIRES THAT CAME ON THE MINIVAN WHEN I BOUGHT IT, BRAND NEW. THEY ARE RUN FLAT TIRES. THEY COST OVER $1000, AND LASTED LESS THAN 20,000 MILES, AND ONLY 14 MONTHS OF DRIVING. NO SPARE TIRE OR JACK CAME WITH THE VAN, NOR IS THERE SPACE TO CARRY A SPARE, ALMOST FORCING ME TO BUY MORE RUN FLAT TIRES. FROM WHAT I'VE READ RECENTLY, TOYOTA MINIVANS ARE WEARING TIRES OUT MUCH SOONER THAN OTHER MAKES.
Mfg Campaign: 11057214
Recall Date: Dec 28, 2017
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Corrective Action:
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Additional Notes:
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Mfg Campaign: 11054175
Recall Date: Dec 12, 2017
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Corrective Action:
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Additional Notes:
WIFE WAS DRIVING VEHICLE, WHILE TURNING OFF OF A MAIN ROAD WITH VEHICLE IN DRIVE THE VEHICLE STOPPED ACCELERATING WITH FOOT DEPRESSING GAS PEDAL. PULLED VEHICLE OVER, TURNED ON AND OFF COUPLE OF TIMES, EACH TIME SHIFTING FROM PARK TO DRIVE AND ATTEMPTING TO ACCELERATE, BUT VEHICLE HAD NO RESPONSE. I CAME TO SWITCH VEHICLES AND SEND HER HOME WITH THE KIDS. I STARTED VEHICLE AND ATTEMPTED DRIVE AND REVERSE, NEITHER OF WHICH RESPONDED. I THEN SWITCHED TO STANDARD TRANSMISSION MODE, THE VEHICLE THEN WOULD DRIVE AND I TOOK IT HOME. I TURNED VEHICLE OFF AND ON, ATTEMPTED DRIVE AND REVERSE IN AUTOMATIC TRANSMISSION MODE, AND THE VEHICLE WAS WORKING FINE AGAIN AS IF NOTHING EVER HAPPENED. TOOK VEHICLE TO DEALER, THEY COULD NOT "DUPLICATE THE PROBLEM" AND THE VEHICLE PASSED HEALTH CHECK. APPARENTLY THE ISSUE RESET ITSELF WHEN I SWITCHED THE TRANNY FROM AUTO TO STANDARD. NO FIX HAS BEEN IMPLEMENTED. THIS OCCURRED AT 2122 MILES. THEN JUST TODAY I WAS DRIVING DOWN THE ROAD AND THE HEATER CAME ON FULL BLAST, TEMP. READING 77, ALL ON ITS OWN WITHOUT ME TOUCHING ANYTHING. WILL BE TAKING IT TO DEALER TODAY.
Mfg Campaign: 11054175
Recall Date: Dec 12, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS TAKEN IN FOR NORMAL SERVICE AND WAS TOLD THAT THE TIRES WERE NEEDING TO BE REPLACED AT 20997 MILES. TIRES WERE ROTATED PROPERLY AND VEHICLE WAS NOT DRIVEN OUTSIDE OF NORMAL CONDITIONS. BRIDGSTONE TURANZA EL400 RUN FLAT TIRES ARE ORIGINAL TIRES. WINTER TIRES WERE INSTALLED AT ROUGHLY 6000 MILES AND DRIVEN DURING THE 2016 SEASON WINTER UNTIL 11000 MILES. INSIDE OF BRIDGESTONE TIRES ARE ALMOST TO CORD. TOYOTA SAYS THAT IT THE TIRE MANUFACTURES ISSUE, AND IT COULD BE AN ALIGNMENT ISSUE YET THE WINTER TIRES SHOW NO ISSUE OF WEARING OUT OF NORMAL WEAR. THEY STATE THAT IT IS OUR PROBLEM, WE NEED NEW TIRES. HAVE READ A LOT THAT OTHERS ARE SEEING THIS SAME WEAR ISSUE AND EVEN CALLED ANOTHER GARAGE AND WAS TOLD THAT THIS A MAJOR ISSUE WITH THESE TIRES CONCERNING THE PREMATURE WEAR ON OEE TIRES ON THIS VAN.
Corrective Action:
VEHICLE WAS TAKEN IN FOR NORMAL SERVICE AND WAS TOLD THAT THE TIRES WERE NEEDING TO BE REPLACED AT 20997 MILES. TIRES WERE ROTATED PROPERLY AND VEHICLE WAS NOT DRIVEN OUTSIDE OF NORMAL CONDITIONS. BRIDGSTONE TURANZA EL400 RUN FLAT TIRES ARE ORIGINAL TIRES. WINTER TIRES WERE INSTALLED AT ROUGHLY 6000 MILES AND DRIVEN DURING THE 2016 SEASON WINTER UNTIL 11000 MILES. INSIDE OF BRIDGESTONE TIRES ARE ALMOST TO CORD. TOYOTA SAYS THAT IT THE TIRE MANUFACTURES ISSUE, AND IT COULD BE AN ALIGNMENT ISSUE YET THE WINTER TIRES SHOW NO ISSUE OF WEARING OUT OF NORMAL WEAR. THEY STATE THAT IT IS OUR PROBLEM, WE NEED NEW TIRES. HAVE READ A LOT THAT OTHERS ARE SEEING THIS SAME WEAR ISSUE AND EVEN CALLED ANOTHER GARAGE AND WAS TOLD THAT THIS A MAJOR ISSUE WITH THESE TIRES CONCERNING THE PREMATURE WEAR ON OEE TIRES ON THIS VAN.
Additional Notes:
VEHICLE WAS TAKEN IN FOR NORMAL SERVICE AND WAS TOLD THAT THE TIRES WERE NEEDING TO BE REPLACED AT 20997 MILES. TIRES WERE ROTATED PROPERLY AND VEHICLE WAS NOT DRIVEN OUTSIDE OF NORMAL CONDITIONS. BRIDGSTONE TURANZA EL400 RUN FLAT TIRES ARE ORIGINAL TIRES. WINTER TIRES WERE INSTALLED AT ROUGHLY 6000 MILES AND DRIVEN DURING THE 2016 SEASON WINTER UNTIL 11000 MILES. INSIDE OF BRIDGESTONE TIRES ARE ALMOST TO CORD. TOYOTA SAYS THAT IT THE TIRE MANUFACTURES ISSUE, AND IT COULD BE AN ALIGNMENT ISSUE YET THE WINTER TIRES SHOW NO ISSUE OF WEARING OUT OF NORMAL WEAR. THEY STATE THAT IT IS OUR PROBLEM, WE NEED NEW TIRES. HAVE READ A LOT THAT OTHERS ARE SEEING THIS SAME WEAR ISSUE AND EVEN CALLED ANOTHER GARAGE AND WAS TOLD THAT THIS A MAJOR ISSUE WITH THESE TIRES CONCERNING THE PREMATURE WEAR ON OEE TIRES ON THIS VAN.
Mfg Campaign: 11044999
Recall Date: Nov 9, 2017
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
LOST STEERING ABILITY FROM SOME CAUSE AFTER A LANE CHANGE, ON A HIGHWAY, VEHICLE CONTINUED INTO THE SHOULDER AND WOULD NOT ALLOW CORRECTION INTO THE LANE. POSSIBLE CAUSE IN MY OPINION MAY HAVE BEEN A L. FRONT TIRE BLOW OUT OR A STEERING LINKAGE ISSUE OR POSSIBLY THE STABILITY CONTROL SYSTEM. THE VEHICLE WAS NEW. IF THE TIRE BLEW OUT PRIOR TO THE RESULTING COLLISION, IT WAS EITHER DEFECTIVE OR PICKED UP DEBRIS ON THE HIGHWAY.
Corrective Action:
LOST STEERING ABILITY FROM SOME CAUSE AFTER A LANE CHANGE, ON A HIGHWAY, VEHICLE CONTINUED INTO THE SHOULDER AND WOULD NOT ALLOW CORRECTION INTO THE LANE. POSSIBLE CAUSE IN MY OPINION MAY HAVE BEEN A L. FRONT TIRE BLOW OUT OR A STEERING LINKAGE ISSUE OR POSSIBLY THE STABILITY CONTROL SYSTEM. THE VEHICLE WAS NEW. IF THE TIRE BLEW OUT PRIOR TO THE RESULTING COLLISION, IT WAS EITHER DEFECTIVE OR PICKED UP DEBRIS ON THE HIGHWAY.
Additional Notes:
LOST STEERING ABILITY FROM SOME CAUSE AFTER A LANE CHANGE, ON A HIGHWAY, VEHICLE CONTINUED INTO THE SHOULDER AND WOULD NOT ALLOW CORRECTION INTO THE LANE. POSSIBLE CAUSE IN MY OPINION MAY HAVE BEEN A L. FRONT TIRE BLOW OUT OR A STEERING LINKAGE ISSUE OR POSSIBLY THE STABILITY CONTROL SYSTEM. THE VEHICLE WAS NEW. IF THE TIRE BLEW OUT PRIOR TO THE RESULTING COLLISION, IT WAS EITHER DEFECTIVE OR PICKED UP DEBRIS ON THE HIGHWAY.
Mfg Campaign: 11015328
Recall Date: Aug 15, 2017
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2017 TOYOTA SIENNA LE DOES NOT ILLUMINATE THE SPEEDOMETER, TACHOMETER AND OTHER GAUGES WHEN THE HEADLIGHTS ARE SET TO THE AUTO OR DRL OFF (LIGHTS OFF/ DAYTIME RUNNING LIGHTS ON) POSITION. AS A RESULT, UNDER SOME DAYLIGHT DRIVING CONDITIONS, SUCH AS WHEN EXTERIOR CONDITIONS ARE BRIGHT BUT THERE IS NO DIRECT LIGHT ON THE GAUGES, THE SPEEDOMETER IS NOT EASILY VISIBLE. FOR THE DRIVER TO DETERMINE THE CURRENT SPEED, FUEL LEVEL, ETC., IT CAN TAKE SEVERAL SECONDS FOR THE DRIVER'S EYES TO ADJUST TO THE DARKER INSTRUMENT PANEL AND LONGER IF THE DRIVER IS WEARING SUNGLASSES. THIS TAKES THE DRIVER'S ATTENTION OFF THE ROAD OR PREVENTS THE DRIVER FROM ACCESSING CRITICAL INFORMATION. PREVIOUS MODEL YEARS OF THE TOYOTA SIENNA LE, SUCH AS THE 2010, ILLUMINATED THE GAUGES BRIGHTLY WITH THE HEADLIGHTS TURNED OFF. TO FURTHER ILLUSTRATED THE PROBLEM, ASSUMING THE GAUGES ARE LIT 100% AT NIGHT WITH THE HEADLIGHTS ON, THE 2010 TOYOTA SIENNA LE LIT THE GAUGES 150% WITH THE HEADLIGHTS OFF AND THE 2017 TOYOTA SIENNA LE LIGHTS THEM 0%. THERE DOES NOT APPEAR TO BE ANYTHING ABOUT THE DESIGN OR CONTRAST OF THE GAUGES THAT HELPS MAKES THEM VISIBLE WITHOUT BACKLIGHTING. SOME OTHER TOYOTA SIENNA MODELS HAVE A WHITE BACKGROUND ON THE GAUGES WHICH MAKES THEM VISIBLE IN DAYLIGHT. NOTE THAT THE VEHICLE HAS A GAUGE DIMMER CONTROL THAT REDUCES THE BRIGHTNESS OF THE GAUGES WHEN THE HEADLIGHTS OR PARKING LIGHTS ARE ON. THIS CONTROL HAS NO EFFECT WHEN THE HEADLIGHTS ARE SWITCHED TO DRL OFF OR AUTO (UNDER DAYLIGHT CONDITIONS). IN OTHER WORDS, THERE IS NO METHOD OF BRIGHTENING THE GAUGES WITHOUT TURNING ON THE HEADLIGHTS IN THE DAY TIME. AND EVEN THEN, THE GAUGES ARE NOT BRIGHT ENOUGH FOR ALL CONDITIONS. PLEASE INVESTIGATE. THE MANUFACTURER SHOULD BE REQUIRED TO CORRECT THIS DESIGN FLAW TO PROTECT THE SAFETY OF THE VEHICLE OCCUPANTS.
Corrective Action:
THE 2017 TOYOTA SIENNA LE DOES NOT ILLUMINATE THE SPEEDOMETER, TACHOMETER AND OTHER GAUGES WHEN THE HEADLIGHTS ARE SET TO THE AUTO OR DRL OFF (LIGHTS OFF/ DAYTIME RUNNING LIGHTS ON) POSITION. AS A RESULT, UNDER SOME DAYLIGHT DRIVING CONDITIONS, SUCH AS WHEN EXTERIOR CONDITIONS ARE BRIGHT BUT THERE IS NO DIRECT LIGHT ON THE GAUGES, THE SPEEDOMETER IS NOT EASILY VISIBLE. FOR THE DRIVER TO DETERMINE THE CURRENT SPEED, FUEL LEVEL, ETC., IT CAN TAKE SEVERAL SECONDS FOR THE DRIVER'S EYES TO ADJUST TO THE DARKER INSTRUMENT PANEL AND LONGER IF THE DRIVER IS WEARING SUNGLASSES. THIS TAKES THE DRIVER'S ATTENTION OFF THE ROAD OR PREVENTS THE DRIVER FROM ACCESSING CRITICAL INFORMATION. PREVIOUS MODEL YEARS OF THE TOYOTA SIENNA LE, SUCH AS THE 2010, ILLUMINATED THE GAUGES BRIGHTLY WITH THE HEADLIGHTS TURNED OFF. TO FURTHER ILLUSTRATED THE PROBLEM, ASSUMING THE GAUGES ARE LIT 100% AT NIGHT WITH THE HEADLIGHTS ON, THE 2010 TOYOTA SIENNA LE LIT THE GAUGES 150% WITH THE HEADLIGHTS OFF AND THE 2017 TOYOTA SIENNA LE LIGHTS THEM 0%. THERE DOES NOT APPEAR TO BE ANYTHING ABOUT THE DESIGN OR CONTRAST OF THE GAUGES THAT HELPS MAKES THEM VISIBLE WITHOUT BACKLIGHTING. SOME OTHER TOYOTA SIENNA MODELS HAVE A WHITE BACKGROUND ON THE GAUGES WHICH MAKES THEM VISIBLE IN DAYLIGHT. NOTE THAT THE VEHICLE HAS A GAUGE DIMMER CONTROL THAT REDUCES THE BRIGHTNESS OF THE GAUGES WHEN THE HEADLIGHTS OR PARKING LIGHTS ARE ON. THIS CONTROL HAS NO EFFECT WHEN THE HEADLIGHTS ARE SWITCHED TO DRL OFF OR AUTO (UNDER DAYLIGHT CONDITIONS). IN OTHER WORDS, THERE IS NO METHOD OF BRIGHTENING THE GAUGES WITHOUT TURNING ON THE HEADLIGHTS IN THE DAY TIME. AND EVEN THEN, THE GAUGES ARE NOT BRIGHT ENOUGH FOR ALL CONDITIONS. PLEASE INVESTIGATE. THE MANUFACTURER SHOULD BE REQUIRED TO CORRECT THIS DESIGN FLAW TO PROTECT THE SAFETY OF THE VEHICLE OCCUPANTS.
Additional Notes:
THE 2017 TOYOTA SIENNA LE DOES NOT ILLUMINATE THE SPEEDOMETER, TACHOMETER AND OTHER GAUGES WHEN THE HEADLIGHTS ARE SET TO THE AUTO OR DRL OFF (LIGHTS OFF/ DAYTIME RUNNING LIGHTS ON) POSITION. AS A RESULT, UNDER SOME DAYLIGHT DRIVING CONDITIONS, SUCH AS WHEN EXTERIOR CONDITIONS ARE BRIGHT BUT THERE IS NO DIRECT LIGHT ON THE GAUGES, THE SPEEDOMETER IS NOT EASILY VISIBLE. FOR THE DRIVER TO DETERMINE THE CURRENT SPEED, FUEL LEVEL, ETC., IT CAN TAKE SEVERAL SECONDS FOR THE DRIVER'S EYES TO ADJUST TO THE DARKER INSTRUMENT PANEL AND LONGER IF THE DRIVER IS WEARING SUNGLASSES. THIS TAKES THE DRIVER'S ATTENTION OFF THE ROAD OR PREVENTS THE DRIVER FROM ACCESSING CRITICAL INFORMATION. PREVIOUS MODEL YEARS OF THE TOYOTA SIENNA LE, SUCH AS THE 2010, ILLUMINATED THE GAUGES BRIGHTLY WITH THE HEADLIGHTS TURNED OFF. TO FURTHER ILLUSTRATED THE PROBLEM, ASSUMING THE GAUGES ARE LIT 100% AT NIGHT WITH THE HEADLIGHTS ON, THE 2010 TOYOTA SIENNA LE LIT THE GAUGES 150% WITH THE HEADLIGHTS OFF AND THE 2017 TOYOTA SIENNA LE LIGHTS THEM 0%. THERE DOES NOT APPEAR TO BE ANYTHING ABOUT THE DESIGN OR CONTRAST OF THE GAUGES THAT HELPS MAKES THEM VISIBLE WITHOUT BACKLIGHTING. SOME OTHER TOYOTA SIENNA MODELS HAVE A WHITE BACKGROUND ON THE GAUGES WHICH MAKES THEM VISIBLE IN DAYLIGHT. NOTE THAT THE VEHICLE HAS A GAUGE DIMMER CONTROL THAT REDUCES THE BRIGHTNESS OF THE GAUGES WHEN THE HEADLIGHTS OR PARKING LIGHTS ARE ON. THIS CONTROL HAS NO EFFECT WHEN THE HEADLIGHTS ARE SWITCHED TO DRL OFF OR AUTO (UNDER DAYLIGHT CONDITIONS). IN OTHER WORDS, THERE IS NO METHOD OF BRIGHTENING THE GAUGES WITHOUT TURNING ON THE HEADLIGHTS IN THE DAY TIME. AND EVEN THEN, THE GAUGES ARE NOT BRIGHT ENOUGH FOR ALL CONDITIONS. PLEASE INVESTIGATE. THE MANUFACTURER SHOULD BE REQUIRED TO CORRECT THIS DESIGN FLAW TO PROTECT THE SAFETY OF THE VEHICLE OCCUPANTS.
Mfg Campaign: 11012766
Recall Date: Aug 4, 2017
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