Complaints & Recalls
Consumer Complaints
52 ComplaintsToyota Motor Corporation
Defect Description:
SEATS
Potential Consequences:
The 3rd row seats in the Sienna do not stay stowed as there is no lock. This creates a very dangerous situation when braking. I just got this car a few days ago and already have issues. When I brake or go over bumps, the stowed 3rd row seat pops up a little. That's okay, until you brake. In one instance, I had to brake harder than usual during a traffic incident in front of me, and the 3rd row seats flew forward (up and out of the stowed position) and slammed into the 2nd row seats. It was loud and scary. My child was sitting in the 3rd row (split 3rd row so only one side was stowed) and the seat flying up and forward almost broke her leg as she was sitting with one leg out to the side. We even had items on top of the seat to keep the 3rd row from bouncing and popping up, but that is not a safe solution either. This is an issue reported for recent years on Toyota forums. I called Toyota to report it. I have read the owner's manual to make sure I am stowing the seats correctly. Any animals or children near a stowed 3rd row seat could be seriously injured.
Corrective Action:
The 3rd row seats in the Sienna do not stay stowed as there is no lock. This creates a very dangerous situation when braking. I just got this car a few days ago and already have issues. When I brake or go over bumps, the stowed 3rd row seat pops up a little. That's okay, until you brake. In one instance, I had to brake harder than usual during a traffic incident in front of me, and the 3rd row seats flew forward (up and out of the stowed position) and slammed into the 2nd row seats. It was loud and scary. My child was sitting in the 3rd row (split 3rd row so only one side was stowed) and the seat flying up and forward almost broke her leg as she was sitting with one leg out to the side. We even had items on top of the seat to keep the 3rd row from bouncing and popping up, but that is not a safe solution either. This is an issue reported for recent years on Toyota forums. I called Toyota to report it. I have read the owner's manual to make sure I am stowing the seats correctly. Any animals or children near a stowed 3rd row seat could be seriously injured.
Additional Notes:
The 3rd row seats in the Sienna do not stay stowed as there is no lock. This creates a very dangerous situation when braking. I just got this car a few days ago and already have issues. When I brake or go over bumps, the stowed 3rd row seat pops up a little. That's okay, until you brake. In one instance, I had to brake harder than usual during a traffic incident in front of me, and the 3rd row seats flew forward (up and out of the stowed position) and slammed into the 2nd row seats. It was loud and scary. My child was sitting in the 3rd row (split 3rd row so only one side was stowed) and the seat flying up and forward almost broke her leg as she was sitting with one leg out to the side. We even had items on top of the seat to keep the 3rd row from bouncing and popping up, but that is not a safe solution either. This is an issue reported for recent years on Toyota forums. I called Toyota to report it. I have read the owner's manual to make sure I am stowing the seats correctly. Any animals or children near a stowed 3rd row seat could be seriously injured.
Mfg Campaign: 11539331
Recall Date: Aug 18, 2023
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
In a couple of instances the latch mechanism in 2 different seats became loose during trip. In one ocassion there was an alarm while in the second ocassion we realized when removing the car seat of an infant.
Corrective Action:
In a couple of instances the latch mechanism in 2 different seats became loose during trip. In one ocassion there was an alarm while in the second ocassion we realized when removing the car seat of an infant.
Additional Notes:
In a couple of instances the latch mechanism in 2 different seats became loose during trip. In one ocassion there was an alarm while in the second ocassion we realized when removing the car seat of an infant.
Mfg Campaign: 11538856
Recall Date: Aug 16, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car was not unlocking using the keyfob, it was required to log into the phone app in order to unlock a reconfigure the key. There was no sign of trouble, it would seem as if the vehicle had lost connection with the key fob.
Corrective Action:
The car was not unlocking using the keyfob, it was required to log into the phone app in order to unlock a reconfigure the key. There was no sign of trouble, it would seem as if the vehicle had lost connection with the key fob.
Additional Notes:
The car was not unlocking using the keyfob, it was required to log into the phone app in order to unlock a reconfigure the key. There was no sign of trouble, it would seem as if the vehicle had lost connection with the key fob.
Mfg Campaign: 11538859
Recall Date: Aug 16, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The sienna does not have a rear view camera when the entertainment system is in use. The TV blocks the mirror for the driver making it very unsafe to drive.
Corrective Action:
The sienna does not have a rear view camera when the entertainment system is in use. The TV blocks the mirror for the driver making it very unsafe to drive.
Additional Notes:
The sienna does not have a rear view camera when the entertainment system is in use. The TV blocks the mirror for the driver making it very unsafe to drive.
Mfg Campaign: 11533368
Recall Date: Jul 19, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2 month after buying the car, in Jan i turned the car on and the windshield wipers didn't work. It was a snowy day and the salt and snow made it dangerous to drive. Before i had a chance to bring it to the dealer, after about 2 hours, the wipers started working. This happened again in April, i was driving on the highway and it was raining intermittently. . I was using the wipers, and suddenly they wouldn't turn on. I pulled into the first rest stop and forced the wipers up by hand and than it started working.
Corrective Action:
2 month after buying the car, in Jan i turned the car on and the windshield wipers didn't work. It was a snowy day and the salt and snow made it dangerous to drive. Before i had a chance to bring it to the dealer, after about 2 hours, the wipers started working. This happened again in April, i was driving on the highway and it was raining intermittently. . I was using the wipers, and suddenly they wouldn't turn on. I pulled into the first rest stop and forced the wipers up by hand and than it started working.
Additional Notes:
2 month after buying the car, in Jan i turned the car on and the windshield wipers didn't work. It was a snowy day and the salt and snow made it dangerous to drive. Before i had a chance to bring it to the dealer, after about 2 hours, the wipers started working. This happened again in April, i was driving on the highway and it was raining intermittently. . I was using the wipers, and suddenly they wouldn't turn on. I pulled into the first rest stop and forced the wipers up by hand and than it started working.
Mfg Campaign: 11529363
Recall Date: Jun 28, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving slowly into a parking slot, the brakes released and the vehicle surged over a parking block and into a sign. On a couple of time previously, I have encountered similar situations but never when parking at slow speed.
Corrective Action:
While driving slowly into a parking slot, the brakes released and the vehicle surged over a parking block and into a sign. On a couple of time previously, I have encountered similar situations but never when parking at slow speed.
Additional Notes:
While driving slowly into a parking slot, the brakes released and the vehicle surged over a parking block and into a sign. On a couple of time previously, I have encountered similar situations but never when parking at slow speed.
Mfg Campaign: 11528287
Recall Date: Jun 22, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
We had a "hybrid system malfunction" warning on the dashboard and the van slowed down to 20 mph on a climb. With the flow of traffic at 50mph on a two lane road and no shoulder to pull off, this cause a serious risk to us and other drivers. Stopping and starting the car several times did not cause the warning to go away and the owner's manual says to stop driving. There were no warning lights prior to this happening. The warning and the MIL came on at the same time as the van started slowing. The local dealer now has the van and are not able to exactly diagnose the problem. They are contacting the manufacturer. They said the warning is no longer on.
Corrective Action:
We had a "hybrid system malfunction" warning on the dashboard and the van slowed down to 20 mph on a climb. With the flow of traffic at 50mph on a two lane road and no shoulder to pull off, this cause a serious risk to us and other drivers. Stopping and starting the car several times did not cause the warning to go away and the owner's manual says to stop driving. There were no warning lights prior to this happening. The warning and the MIL came on at the same time as the van started slowing. The local dealer now has the van and are not able to exactly diagnose the problem. They are contacting the manufacturer. They said the warning is no longer on.
Additional Notes:
We had a "hybrid system malfunction" warning on the dashboard and the van slowed down to 20 mph on a climb. With the flow of traffic at 50mph on a two lane road and no shoulder to pull off, this cause a serious risk to us and other drivers. Stopping and starting the car several times did not cause the warning to go away and the owner's manual says to stop driving. There were no warning lights prior to this happening. The warning and the MIL came on at the same time as the van started slowing. The local dealer now has the van and are not able to exactly diagnose the problem. They are contacting the manufacturer. They said the warning is no longer on.
Mfg Campaign: 11523323
Recall Date: May 22, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a problem with the lighting in the information dial. The handbook even says the gauges may be hard to read in daylight if any lights are on. The daylight driving lights are always on. This is even worst when headlights are on. Many states like Texas, New Mexico, Colorado, Utah, Nevada and California have roads where headlights are required at all hours. There is also much sunlight. The gauge is virtually impossible to read. This includes the tachometer, fuel gauges, engine alerts, low tire pressure, etc. I feel this can cause unsafe conditions by not being able to access the data or drivers having to lower their head trying to read the info. With todays LED technology why would they not put a usable lighting system on the gauges. It makes no sense at all. This was a design and manufacturing defect and should be corrected. It does have a brightness control switch but the above is while on maximum brightness setting.
Corrective Action:
There is a problem with the lighting in the information dial. The handbook even says the gauges may be hard to read in daylight if any lights are on. The daylight driving lights are always on. This is even worst when headlights are on. Many states like Texas, New Mexico, Colorado, Utah, Nevada and California have roads where headlights are required at all hours. There is also much sunlight. The gauge is virtually impossible to read. This includes the tachometer, fuel gauges, engine alerts, low tire pressure, etc. I feel this can cause unsafe conditions by not being able to access the data or drivers having to lower their head trying to read the info. With todays LED technology why would they not put a usable lighting system on the gauges. It makes no sense at all. This was a design and manufacturing defect and should be corrected. It does have a brightness control switch but the above is while on maximum brightness setting.
Additional Notes:
There is a problem with the lighting in the information dial. The handbook even says the gauges may be hard to read in daylight if any lights are on. The daylight driving lights are always on. This is even worst when headlights are on. Many states like Texas, New Mexico, Colorado, Utah, Nevada and California have roads where headlights are required at all hours. There is also much sunlight. The gauge is virtually impossible to read. This includes the tachometer, fuel gauges, engine alerts, low tire pressure, etc. I feel this can cause unsafe conditions by not being able to access the data or drivers having to lower their head trying to read the info. With todays LED technology why would they not put a usable lighting system on the gauges. It makes no sense at all. This was a design and manufacturing defect and should be corrected. It does have a brightness control switch but the above is while on maximum brightness setting.
Mfg Campaign: 11521894
Recall Date: May 14, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The entertainment screen is completely blocking the rear view when in use which is very dangerous when backing out. Also, I can’t see ambulances, fire trucks, police, etc. are coming behind me to pull over. This is a very serious safety issues for driver. Toyota said that I need to close the screen when this happens but it’s more dangerous for the driver to turn around to close the screen while driving.
Corrective Action:
The entertainment screen is completely blocking the rear view when in use which is very dangerous when backing out. Also, I can’t see ambulances, fire trucks, police, etc. are coming behind me to pull over. This is a very serious safety issues for driver. Toyota said that I need to close the screen when this happens but it’s more dangerous for the driver to turn around to close the screen while driving.
Additional Notes:
The entertainment screen is completely blocking the rear view when in use which is very dangerous when backing out. Also, I can’t see ambulances, fire trucks, police, etc. are coming behind me to pull over. This is a very serious safety issues for driver. Toyota said that I need to close the screen when this happens but it’s more dangerous for the driver to turn around to close the screen while driving.
Mfg Campaign: 11518811
Recall Date: Apr 25, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We recently got a Sienna 2023, 25 anniversary, and added the multimedia package. Once received the car we notice that the usage of this rear entertainment blocked the vision through the rear view mirror becoming a major safety hazard.
Corrective Action:
We recently got a Sienna 2023, 25 anniversary, and added the multimedia package. Once received the car we notice that the usage of this rear entertainment blocked the vision through the rear view mirror becoming a major safety hazard.
Additional Notes:
We recently got a Sienna 2023, 25 anniversary, and added the multimedia package. Once received the car we notice that the usage of this rear entertainment blocked the vision through the rear view mirror becoming a major safety hazard.
Mfg Campaign: 11506822
Recall Date: Feb 12, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
No system is failed in our sienna. Only safety problem we have is the rear view mirror completely block off when kid use the entertainment system. When I talk to the deanship, they told me they can't add any rear view camera due to the electrical harness problem. Not sure if anything can be done, please let me know what you guys think.
Corrective Action:
No system is failed in our sienna. Only safety problem we have is the rear view mirror completely block off when kid use the entertainment system. When I talk to the deanship, they told me they can't add any rear view camera due to the electrical harness problem. Not sure if anything can be done, please let me know what you guys think.
Additional Notes:
No system is failed in our sienna. Only safety problem we have is the rear view mirror completely block off when kid use the entertainment system. When I talk to the deanship, they told me they can't add any rear view camera due to the electrical harness problem. Not sure if anything can be done, please let me know what you guys think.
Mfg Campaign: 11503015
Recall Date: Jan 22, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving along a rural road under 40 mph at 11:30 at night with no other traffic present. There was a slight transition in pavement from a possible small culvert replacement. The defrost was on high and it was 22 degrees outside. The windshield cracked just above the defrost vent.
Corrective Action:
Driving along a rural road under 40 mph at 11:30 at night with no other traffic present. There was a slight transition in pavement from a possible small culvert replacement. The defrost was on high and it was 22 degrees outside. The windshield cracked just above the defrost vent.
Additional Notes:
Driving along a rural road under 40 mph at 11:30 at night with no other traffic present. There was a slight transition in pavement from a possible small culvert replacement. The defrost was on high and it was 22 degrees outside. The windshield cracked just above the defrost vent.
Mfg Campaign: 11498384
Recall Date: Dec 21, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury