Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturer (Toyota) is recalling certain 2022-2023 Tacoma vehicles. The axle shaft sub-assembly may separate from the axle housing due to debris causing improperly secured fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24TB05 / 24TA05
Recall Date: Feb 27, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Tacoma vehicles. One or more of the individual welds in the upper child seat anchors may be insufficient. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22TB09/ 22TA09
Recall Date: Jul 21, 2022
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain 2022 4Runner, Tacoma, Highlander, and Highlander Hybrid vehicles. The load carrying capacity modification labels may not be permanent and can fade, becoming illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22R1
Recall Date: May 6, 2022
Consumer Complaints
65 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our nonprofit agency raised funds to purchase a brand new $57,000 Tacoma for our food bank deliveries and when it was shipped to Molokai from Oahu, the air conditioner does not work. With the current heat wave, it is a danger! I called the sales dept, who referred me to management, who referred me to customer care who referred me to service dept who referred me to customer care again who referred me to sales. I called 7 different entities...an endless loop. NO ONE will help us. There is no "authorized " Toyota dealer on our island and it will cost me $1000+ to ship it to Honolulu, just to have someone tell us what’s wrong. I don't even believe this is the way the mission and vision of Toyota is carried out. The way we have been treated and devalued as a cash paying customer is beyond ethical. As a customer who just did massive fundraising to make a cash purchase for our non-profit agency of a once in a life time vehicle, I don't think I should have been disrespected, devalued, ignored or told to pay to ship the truck back at an expense of $1000+ to the agency. ITS A NEW TRUCK!!!!!! The air conditioner does not work at all. It blows hot air. The vehicle has 23 miles on the Odometer and to me, that is a new truck that should have worked. However, I realize also, things can be defective, that is why there is a warranty. But we should not have to pay for the shipping, to have a mechanic on Oahu look at it. We have plenty of mechanics on our island, but no "authorized" dealer. I offered to pay for the Toyota mechanic to fly over as that would be cheaper, but no one agreed to doing that. I offered the services of certified mechanics here on island to fix it and submit the bill to Toyota but this too was denied. I don't see how this behavior is in alignment with the vision and guiding principles of the Toyota company's mission as I read it online. I am completely shocked at the callous way I was treated and how NO ONE will assist beyond telling me to call someone else.
Corrective Action:
Our nonprofit agency raised funds to purchase a brand new $57,000 Tacoma for our food bank deliveries and when it was shipped to Molokai from Oahu, the air conditioner does not work. With the current heat wave, it is a danger! I called the sales dept, who referred me to management, who referred me to customer care who referred me to service dept who referred me to customer care again who referred me to sales. I called 7 different entities...an endless loop. NO ONE will help us. There is no "authorized " Toyota dealer on our island and it will cost me $1000+ to ship it to Honolulu, just to have someone tell us what’s wrong. I don't even believe this is the way the mission and vision of Toyota is carried out. The way we have been treated and devalued as a cash paying customer is beyond ethical. As a customer who just did massive fundraising to make a cash purchase for our non-profit agency of a once in a life time vehicle, I don't think I should have been disrespected, devalued, ignored or told to pay to ship the truck back at an expense of $1000+ to the agency. ITS A NEW TRUCK!!!!!! The air conditioner does not work at all. It blows hot air. The vehicle has 23 miles on the Odometer and to me, that is a new truck that should have worked. However, I realize also, things can be defective, that is why there is a warranty. But we should not have to pay for the shipping, to have a mechanic on Oahu look at it. We have plenty of mechanics on our island, but no "authorized" dealer. I offered to pay for the Toyota mechanic to fly over as that would be cheaper, but no one agreed to doing that. I offered the services of certified mechanics here on island to fix it and submit the bill to Toyota but this too was denied. I don't see how this behavior is in alignment with the vision and guiding principles of the Toyota company's mission as I read it online. I am completely shocked at the callous way I was treated and how NO ONE will assist beyond telling me to call someone else.
Additional Notes:
Our nonprofit agency raised funds to purchase a brand new $57,000 Tacoma for our food bank deliveries and when it was shipped to Molokai from Oahu, the air conditioner does not work. With the current heat wave, it is a danger! I called the sales dept, who referred me to management, who referred me to customer care who referred me to service dept who referred me to customer care again who referred me to sales. I called 7 different entities...an endless loop. NO ONE will help us. There is no "authorized " Toyota dealer on our island and it will cost me $1000+ to ship it to Honolulu, just to have someone tell us what’s wrong. I don't even believe this is the way the mission and vision of Toyota is carried out. The way we have been treated and devalued as a cash paying customer is beyond ethical. As a customer who just did massive fundraising to make a cash purchase for our non-profit agency of a once in a life time vehicle, I don't think I should have been disrespected, devalued, ignored or told to pay to ship the truck back at an expense of $1000+ to the agency. ITS A NEW TRUCK!!!!!! The air conditioner does not work at all. It blows hot air. The vehicle has 23 miles on the Odometer and to me, that is a new truck that should have worked. However, I realize also, things can be defective, that is why there is a warranty. But we should not have to pay for the shipping, to have a mechanic on Oahu look at it. We have plenty of mechanics on our island, but no "authorized" dealer. I offered to pay for the Toyota mechanic to fly over as that would be cheaper, but no one agreed to doing that. I offered the services of certified mechanics here on island to fix it and submit the bill to Toyota but this too was denied. I don't see how this behavior is in alignment with the vision and guiding principles of the Toyota company's mission as I read it online. I am completely shocked at the callous way I was treated and how NO ONE will assist beyond telling me to call someone else.
Mfg Campaign: 11475410
Recall Date: Jul 22, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
When starting especially in the morning my brake pedal is very mushy and goes very near the floor. When driving and have to break it sometimes goes down a little too far. The dealer said this was normal. I do not feel it is safe. I've never had a vehicle do this. If this is safe I don't want it.
Corrective Action:
When starting especially in the morning my brake pedal is very mushy and goes very near the floor. When driving and have to break it sometimes goes down a little too far. The dealer said this was normal. I do not feel it is safe. I've never had a vehicle do this. If this is safe I don't want it.
Additional Notes:
When starting especially in the morning my brake pedal is very mushy and goes very near the floor. When driving and have to break it sometimes goes down a little too far. The dealer said this was normal. I do not feel it is safe. I've never had a vehicle do this. If this is safe I don't want it.
Mfg Campaign: 11473257
Recall Date: Jul 10, 2022
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
When stopped on an hill and depressing the throttle lightly the "Hill Assist" disengages and allows the vehicle to roll backwards. The 1st time this occurred I had a trailer in drive and it rolled backwards breaking a taillight in a jack-knife situation. I took the vehicle to my dealership were the vehicle was checked and no problem was found. They refused to replaced the tail light as no problem was found. The 2nd time was in congested traffic moving at a snails pace. On a steep hill stop and start traffic. When I slowly applied throttle the vehicle "Hill Assist" disengaged and the vehicle rolled backwards. Appling more throttle finally caused the transmission to engage. Now knowing how this occurred I was able to recreate again and again. I again took the vehicle to my dealership even taking my salesman and the service technician on test drives showing them the safety concern. I was again told that no problems were found. I then took my wife on a test ride to show her how the vehicle could roll backwards on a hill in stop and go traffic. During this drive once the vehicle not only started to roll backwards but when the throttle was depressed more the vehicle stalled and continued to roll backwards until i moved my foot from the throttle to the brake. As the engine was off additional effort was required in depressing the brake. The steering was also harder to turn. Had I rolled an additional 12 feet I would have backed into a retaining wall on the passenger side. My wife has decided to take a different routes to avoid hills that have stop and go traffic. I called Toyota filed case # 220407001182 which they declined to repair the taillight and told me that the vehicle operated as designed and no problems were found. They did tell me if I felt the vehicle was unsafe not to drive it. They indicated they would not provide documentation on the decision. Owners manual doesn't indicate vehicle can roll backwards as "Hill Assist" disengages. Safety Issue
Corrective Action:
When stopped on an hill and depressing the throttle lightly the "Hill Assist" disengages and allows the vehicle to roll backwards. The 1st time this occurred I had a trailer in drive and it rolled backwards breaking a taillight in a jack-knife situation. I took the vehicle to my dealership were the vehicle was checked and no problem was found. They refused to replaced the tail light as no problem was found. The 2nd time was in congested traffic moving at a snails pace. On a steep hill stop and start traffic. When I slowly applied throttle the vehicle "Hill Assist" disengaged and the vehicle rolled backwards. Appling more throttle finally caused the transmission to engage. Now knowing how this occurred I was able to recreate again and again. I again took the vehicle to my dealership even taking my salesman and the service technician on test drives showing them the safety concern. I was again told that no problems were found. I then took my wife on a test ride to show her how the vehicle could roll backwards on a hill in stop and go traffic. During this drive once the vehicle not only started to roll backwards but when the throttle was depressed more the vehicle stalled and continued to roll backwards until i moved my foot from the throttle to the brake. As the engine was off additional effort was required in depressing the brake. The steering was also harder to turn. Had I rolled an additional 12 feet I would have backed into a retaining wall on the passenger side. My wife has decided to take a different routes to avoid hills that have stop and go traffic. I called Toyota filed case # 220407001182 which they declined to repair the taillight and told me that the vehicle operated as designed and no problems were found. They did tell me if I felt the vehicle was unsafe not to drive it. They indicated they would not provide documentation on the decision. Owners manual doesn't indicate vehicle can roll backwards as "Hill Assist" disengages. Safety Issue
Additional Notes:
When stopped on an hill and depressing the throttle lightly the "Hill Assist" disengages and allows the vehicle to roll backwards. The 1st time this occurred I had a trailer in drive and it rolled backwards breaking a taillight in a jack-knife situation. I took the vehicle to my dealership were the vehicle was checked and no problem was found. They refused to replaced the tail light as no problem was found. The 2nd time was in congested traffic moving at a snails pace. On a steep hill stop and start traffic. When I slowly applied throttle the vehicle "Hill Assist" disengaged and the vehicle rolled backwards. Appling more throttle finally caused the transmission to engage. Now knowing how this occurred I was able to recreate again and again. I again took the vehicle to my dealership even taking my salesman and the service technician on test drives showing them the safety concern. I was again told that no problems were found. I then took my wife on a test ride to show her how the vehicle could roll backwards on a hill in stop and go traffic. During this drive once the vehicle not only started to roll backwards but when the throttle was depressed more the vehicle stalled and continued to roll backwards until i moved my foot from the throttle to the brake. As the engine was off additional effort was required in depressing the brake. The steering was also harder to turn. Had I rolled an additional 12 feet I would have backed into a retaining wall on the passenger side. My wife has decided to take a different routes to avoid hills that have stop and go traffic. I called Toyota filed case # 220407001182 which they declined to repair the taillight and told me that the vehicle operated as designed and no problems were found. They did tell me if I felt the vehicle was unsafe not to drive it. They indicated they would not provide documentation on the decision. Owners manual doesn't indicate vehicle can roll backwards as "Hill Assist" disengages. Safety Issue
Mfg Campaign: 11466518
Recall Date: May 28, 2022
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.
Corrective Action:
The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.
Additional Notes:
The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.
Mfg Campaign: 11457797
Recall Date: Mar 22, 2022
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.
Corrective Action:
The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.
Additional Notes:
The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.
Mfg Campaign: 11457797
Recall Date: Mar 22, 2022
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