Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Arteon vehicles. The pressure input rod connection on the brake booster may be loose and could detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 47R3
Recall Date: Sep 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Arteon vehicles. The Tire Pressure Monitoring System (TPMS) sensors were incorrectly calibrated and may not detect the position of a wheel sensor after tire rotation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R2
Recall Date: Apr 21, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 91BB / 91BC
Recall Date: Nov 18, 2020
Consumer Complaints
22 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
Continental 245 35 20 tires. Experienced six (6) sidewall failures in 10 months from relatively average pothole or road bumps. Only one of the six failures occurred at a speed above 35 mph. Incident occurred between February 2021 and October 2021
Corrective Action:
Continental 245 35 20 tires. Experienced six (6) sidewall failures in 10 months from relatively average pothole or road bumps. Only one of the six failures occurred at a speed above 35 mph. Incident occurred between February 2021 and October 2021
Additional Notes:
Continental 245 35 20 tires. Experienced six (6) sidewall failures in 10 months from relatively average pothole or road bumps. Only one of the six failures occurred at a speed above 35 mph. Incident occurred between February 2021 and October 2021
Mfg Campaign: 11447864
Recall Date: Jan 18, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I bought this car month and a half ago and at night I have people flashing me almost all the time, thinking I am driving with high beams on. When I drive with my normal lights on they will light all the traffic signs on and I can see on the highway dividers that reflection of the light is slightly going upwards. When I switch from normal to high beam I can barely see any difference on the road itself. The most of my high beams go up in tree branches. I have talked to VW dealership couple of times about it and took my car in there and they are refusing to lower my lights. They argue that LEDs are brighter than regular lights ( which I understand that) but they are ignoring the issues I am telling them what is going on with my lights. They are saying the lights are in VW specs and that they compared it to same model against the wall and it is the same level. I doubt they did properly measurement of my beams but just did quick comperasmant to another same make and model instead. The car is obviously under the factory warranty but they are refusing to touch it because according to them it is in specs. I know VW had issues with headlight adjustment couple years back on some other models and I think this model is also faulty with adjustment. I hate blinding people at night. I dont know what to do because I really dont want to pay out of my pocket for the adjustment when the car is under factory warranty.
Corrective Action:
I bought this car month and a half ago and at night I have people flashing me almost all the time, thinking I am driving with high beams on. When I drive with my normal lights on they will light all the traffic signs on and I can see on the highway dividers that reflection of the light is slightly going upwards. When I switch from normal to high beam I can barely see any difference on the road itself. The most of my high beams go up in tree branches. I have talked to VW dealership couple of times about it and took my car in there and they are refusing to lower my lights. They argue that LEDs are brighter than regular lights ( which I understand that) but they are ignoring the issues I am telling them what is going on with my lights. They are saying the lights are in VW specs and that they compared it to same model against the wall and it is the same level. I doubt they did properly measurement of my beams but just did quick comperasmant to another same make and model instead. The car is obviously under the factory warranty but they are refusing to touch it because according to them it is in specs. I know VW had issues with headlight adjustment couple years back on some other models and I think this model is also faulty with adjustment. I hate blinding people at night. I dont know what to do because I really dont want to pay out of my pocket for the adjustment when the car is under factory warranty.
Additional Notes:
I bought this car month and a half ago and at night I have people flashing me almost all the time, thinking I am driving with high beams on. When I drive with my normal lights on they will light all the traffic signs on and I can see on the highway dividers that reflection of the light is slightly going upwards. When I switch from normal to high beam I can barely see any difference on the road itself. The most of my high beams go up in tree branches. I have talked to VW dealership couple of times about it and took my car in there and they are refusing to lower my lights. They argue that LEDs are brighter than regular lights ( which I understand that) but they are ignoring the issues I am telling them what is going on with my lights. They are saying the lights are in VW specs and that they compared it to same model against the wall and it is the same level. I doubt they did properly measurement of my beams but just did quick comperasmant to another same make and model instead. The car is obviously under the factory warranty but they are refusing to touch it because according to them it is in specs. I know VW had issues with headlight adjustment couple years back on some other models and I think this model is also faulty with adjustment. I hate blinding people at night. I dont know what to do because I really dont want to pay out of my pocket for the adjustment when the car is under factory warranty.
Mfg Campaign: 11423351
Recall Date: Jul 3, 2021
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Valencia, CA • 36 yrs
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