Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42M2
Recall Date: Oct 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 13i4, Audi: 13i5
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Atlas and Atlas Cross Sport vehicles. The trailer hitch bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N8
Recall Date: Aug 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24iD
Recall Date: Apr 13, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Consumer Complaints
86 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11602750
Recall Date: Jul 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a problem with the navigation system in this vehicle. It can all of a sudden throw you to a different position than your real one and give unsafe directions such as to turn in against the traffic on a one directional road.
Corrective Action:
There is a problem with the navigation system in this vehicle. It can all of a sudden throw you to a different position than your real one and give unsafe directions such as to turn in against the traffic on a one directional road.
Additional Notes:
There is a problem with the navigation system in this vehicle. It can all of a sudden throw you to a different position than your real one and give unsafe directions such as to turn in against the traffic on a one directional road.
Mfg Campaign: 11597552
Recall Date: Jun 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When I start driving the vehicle after it has been sitting for a little while (anywhere between a couple hours to overnight), the first few times I use the brakes, it sounds and feels like the brakes. are grinding. There is a loud metallic grinding noise until I come to a full stop. This will last for several miles, and eventually go away. Sometime, the vehicle sliding up or stop too before I expected
Corrective Action:
When I start driving the vehicle after it has been sitting for a little while (anywhere between a couple hours to overnight), the first few times I use the brakes, it sounds and feels like the brakes. are grinding. There is a loud metallic grinding noise until I come to a full stop. This will last for several miles, and eventually go away. Sometime, the vehicle sliding up or stop too before I expected
Additional Notes:
When I start driving the vehicle after it has been sitting for a little while (anywhere between a couple hours to overnight), the first few times I use the brakes, it sounds and feels like the brakes. are grinding. There is a loud metallic grinding noise until I come to a full stop. This will last for several miles, and eventually go away. Sometime, the vehicle sliding up or stop too before I expected
Mfg Campaign: 11593216
Recall Date: Jun 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that on several occasions while stopped at a light, the vehicle stalled. The vehicle was restarted after one attempt on each occasion. The coolant system warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 15,969.
Corrective Action:
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that on several occasions while stopped at a light, the vehicle stalled. The vehicle was restarted after one attempt on each occasion. The coolant system warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 15,969.
Additional Notes:
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that on several occasions while stopped at a light, the vehicle stalled. The vehicle was restarted after one attempt on each occasion. The coolant system warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 15,969.
Mfg Campaign: 11591592
Recall Date: May 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine has shut off on multiple occasions since we bought it in 2022. It appears to shut off at traffic lights and we are given the indicator message to start car manually. Typically when this happens we have to put the car in park and restart the engine. Just the other day 5/13/24 this happened again while I was sitting at a traffic light and I put the car in park and restarted the engine and as soon as I did it, the car shut off again, it did this 3 times in a row before I was able to get the car moving. We have taken it to the dealer and there are no error codes they can find and they cannot mimic what is happening either. This is a huge safety issue as I am highly afraid one of these times that I will be stopped at a light trying to get my car to start and will get rear-ended or worse.
Corrective Action:
The engine has shut off on multiple occasions since we bought it in 2022. It appears to shut off at traffic lights and we are given the indicator message to start car manually. Typically when this happens we have to put the car in park and restart the engine. Just the other day 5/13/24 this happened again while I was sitting at a traffic light and I put the car in park and restarted the engine and as soon as I did it, the car shut off again, it did this 3 times in a row before I was able to get the car moving. We have taken it to the dealer and there are no error codes they can find and they cannot mimic what is happening either. This is a huge safety issue as I am highly afraid one of these times that I will be stopped at a light trying to get my car to start and will get rear-ended or worse.
Additional Notes:
The engine has shut off on multiple occasions since we bought it in 2022. It appears to shut off at traffic lights and we are given the indicator message to start car manually. Typically when this happens we have to put the car in park and restart the engine. Just the other day 5/13/24 this happened again while I was sitting at a traffic light and I put the car in park and restarted the engine and as soon as I did it, the car shut off again, it did this 3 times in a row before I was able to get the car moving. We have taken it to the dealer and there are no error codes they can find and they cannot mimic what is happening either. This is a huge safety issue as I am highly afraid one of these times that I will be stopped at a light trying to get my car to start and will get rear-ended or worse.
Mfg Campaign: 11589258
Recall Date: May 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Corrective Action:
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Additional Notes:
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Mfg Campaign: 11568301
Recall Date: Jan 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Corrective Action:
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Additional Notes:
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Mfg Campaign: 11568301
Recall Date: Jan 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I currently am leasing a 2022 Volkswagon Cross Atlas Sport that currently has 26,000 miles on it. In October, I noticed when I press on the brakes of my car, there is a loud grinding and squealing sound both inside and outside of the car. It is so bad, that I tend to not push the brakes all the way down. I brought my car to be serviced to Jack Daniels Volkswagon in Fair Lawn, NJ. They said they checked the brakes and they were in good condition and didn't need to be replaced. I left there and the car continued to squeal and grind when the brakes are pressed. I brought the car back last week to have them checked again and was told that they definitely hear the noise, but the brakes are still fine and they will not repair them. They are telling me there is nothing they can do and that I have to live with the noise and the feeling of the brakes being unsafe. I was upset and dissatisfied with their answer so I tried to call Volkswagon corporate and they told me the same answer, that I have to live with it. The girl at the repair shop told me that other Volkswagon cars are experiencing the same thing but there is no recall yet. She explained that it might be possible to change the rotors and it may correct the noise. All I would like is for someone from Vokswagon to approve the change of my rotors paid for by them to see if that will eliminate the noise or to rectify the situation. I feel unsafe whereas I can't even fully press down on my brakes without the noise and grinding being heard in and out of the car. I can't believe that I was told to live with it by the Volkswagon corporation and that noone would try and fix the manufacturers brake error.
Corrective Action:
I currently am leasing a 2022 Volkswagon Cross Atlas Sport that currently has 26,000 miles on it. In October, I noticed when I press on the brakes of my car, there is a loud grinding and squealing sound both inside and outside of the car. It is so bad, that I tend to not push the brakes all the way down. I brought my car to be serviced to Jack Daniels Volkswagon in Fair Lawn, NJ. They said they checked the brakes and they were in good condition and didn't need to be replaced. I left there and the car continued to squeal and grind when the brakes are pressed. I brought the car back last week to have them checked again and was told that they definitely hear the noise, but the brakes are still fine and they will not repair them. They are telling me there is nothing they can do and that I have to live with the noise and the feeling of the brakes being unsafe. I was upset and dissatisfied with their answer so I tried to call Volkswagon corporate and they told me the same answer, that I have to live with it. The girl at the repair shop told me that other Volkswagon cars are experiencing the same thing but there is no recall yet. She explained that it might be possible to change the rotors and it may correct the noise. All I would like is for someone from Vokswagon to approve the change of my rotors paid for by them to see if that will eliminate the noise or to rectify the situation. I feel unsafe whereas I can't even fully press down on my brakes without the noise and grinding being heard in and out of the car. I can't believe that I was told to live with it by the Volkswagon corporation and that noone would try and fix the manufacturers brake error.
Additional Notes:
I currently am leasing a 2022 Volkswagon Cross Atlas Sport that currently has 26,000 miles on it. In October, I noticed when I press on the brakes of my car, there is a loud grinding and squealing sound both inside and outside of the car. It is so bad, that I tend to not push the brakes all the way down. I brought my car to be serviced to Jack Daniels Volkswagon in Fair Lawn, NJ. They said they checked the brakes and they were in good condition and didn't need to be replaced. I left there and the car continued to squeal and grind when the brakes are pressed. I brought the car back last week to have them checked again and was told that they definitely hear the noise, but the brakes are still fine and they will not repair them. They are telling me there is nothing they can do and that I have to live with the noise and the feeling of the brakes being unsafe. I was upset and dissatisfied with their answer so I tried to call Volkswagon corporate and they told me the same answer, that I have to live with it. The girl at the repair shop told me that other Volkswagon cars are experiencing the same thing but there is no recall yet. She explained that it might be possible to change the rotors and it may correct the noise. All I would like is for someone from Vokswagon to approve the change of my rotors paid for by them to see if that will eliminate the noise or to rectify the situation. I feel unsafe whereas I can't even fully press down on my brakes without the noise and grinding being heard in and out of the car. I can't believe that I was told to live with it by the Volkswagon corporation and that noone would try and fix the manufacturers brake error.
Mfg Campaign: 11565843
Recall Date: Jan 16, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Breaks vibrate and squeal when making a slow stop. Dealership stated was just debris, but it continues to do this repeatedly. Online this appears to be a known issue throughout the Volkswagen brand and dealership give the same reasoning, but the problem continues to persistent for all owners who have reported it. The dealerships appear to have been instructed to use the same reasoning for the issues, but never repair/resolve the issue.
Corrective Action:
Breaks vibrate and squeal when making a slow stop. Dealership stated was just debris, but it continues to do this repeatedly. Online this appears to be a known issue throughout the Volkswagen brand and dealership give the same reasoning, but the problem continues to persistent for all owners who have reported it. The dealerships appear to have been instructed to use the same reasoning for the issues, but never repair/resolve the issue.
Additional Notes:
Breaks vibrate and squeal when making a slow stop. Dealership stated was just debris, but it continues to do this repeatedly. Online this appears to be a known issue throughout the Volkswagen brand and dealership give the same reasoning, but the problem continues to persistent for all owners who have reported it. The dealerships appear to have been instructed to use the same reasoning for the issues, but never repair/resolve the issue.
Mfg Campaign: 11564057
Recall Date: Jan 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUST PURCHACED MY ATLAS AROUND SEPTEMBER, AFTER DRIVING IT A MONTH WE NOTICED A LOAD SCREACH SOUND WEN COMING TO A STOP, I HAVE TAKEN IT TO TO0 VW DEALERS ONLY TO BE TOLD VOLKSWAGON IS AWARE OF THE ISSUE AND THERE IS NOTHING THEY CAN DO, NOW THE BRAKES GRIND AND IM NOT SURE HOW TO ADRESS THIS ISSUE. THANK YOU .
Corrective Action:
JUST PURCHACED MY ATLAS AROUND SEPTEMBER, AFTER DRIVING IT A MONTH WE NOTICED A LOAD SCREACH SOUND WEN COMING TO A STOP, I HAVE TAKEN IT TO TO0 VW DEALERS ONLY TO BE TOLD VOLKSWAGON IS AWARE OF THE ISSUE AND THERE IS NOTHING THEY CAN DO, NOW THE BRAKES GRIND AND IM NOT SURE HOW TO ADRESS THIS ISSUE. THANK YOU .
Additional Notes:
JUST PURCHACED MY ATLAS AROUND SEPTEMBER, AFTER DRIVING IT A MONTH WE NOTICED A LOAD SCREACH SOUND WEN COMING TO A STOP, I HAVE TAKEN IT TO TO0 VW DEALERS ONLY TO BE TOLD VOLKSWAGON IS AWARE OF THE ISSUE AND THERE IS NOTHING THEY CAN DO, NOW THE BRAKES GRIND AND IM NOT SURE HOW TO ADRESS THIS ISSUE. THANK YOU .
Mfg Campaign: 11561013
Recall Date: Dec 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes are making an awful grinding noise. Dealer says there is nothing they can do about it. That’s just “the way they are”
Corrective Action:
Brakes are making an awful grinding noise. Dealer says there is nothing they can do about it. That’s just “the way they are”
Additional Notes:
Brakes are making an awful grinding noise. Dealer says there is nothing they can do about it. That’s just “the way they are”
Mfg Campaign: 11560502
Recall Date: Dec 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes began squealing and grinding about 6 months ago, I had the car a little over a year and didn’t understand how the pads could be worn. I noticed that when the grinding occurs it is a little slower to stop when braking. I immediately took it to VW, they heard it, checked them and said they were basically brand new. If I wanted to change them it wouldn’t be under warranty. It continued so I took it to Mavis for a second opinion. They told me the pads are like brand new as well but it looked like there was grease all over the pads and they cleaned them up. It didn’t make a noise for about 1 week and then back at it and the grinding and slow braking is happening. This is a concern and I don’t like driving the car because im nervous I won’t be able to brake. I’ve looked online to see if there was anyone else experiencing this and there are tons of threads stating the same thing. How has VW not been required to correct this?
Corrective Action:
The brakes began squealing and grinding about 6 months ago, I had the car a little over a year and didn’t understand how the pads could be worn. I noticed that when the grinding occurs it is a little slower to stop when braking. I immediately took it to VW, they heard it, checked them and said they were basically brand new. If I wanted to change them it wouldn’t be under warranty. It continued so I took it to Mavis for a second opinion. They told me the pads are like brand new as well but it looked like there was grease all over the pads and they cleaned them up. It didn’t make a noise for about 1 week and then back at it and the grinding and slow braking is happening. This is a concern and I don’t like driving the car because im nervous I won’t be able to brake. I’ve looked online to see if there was anyone else experiencing this and there are tons of threads stating the same thing. How has VW not been required to correct this?
Additional Notes:
The brakes began squealing and grinding about 6 months ago, I had the car a little over a year and didn’t understand how the pads could be worn. I noticed that when the grinding occurs it is a little slower to stop when braking. I immediately took it to VW, they heard it, checked them and said they were basically brand new. If I wanted to change them it wouldn’t be under warranty. It continued so I took it to Mavis for a second opinion. They told me the pads are like brand new as well but it looked like there was grease all over the pads and they cleaned them up. It didn’t make a noise for about 1 week and then back at it and the grinding and slow braking is happening. This is a concern and I don’t like driving the car because im nervous I won’t be able to brake. I’ve looked online to see if there was anyone else experiencing this and there are tons of threads stating the same thing. How has VW not been required to correct this?
Mfg Campaign: 11553617
Recall Date: Nov 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Purchased April 2022, and once the weather got cooler, brakes make a horrendous grinding, squeaky noise, sounds like metal on metal. Have brought into dealership multiple times to no avail until a few months ago, confirmed that it is a known issue, but nothing they can do about it. Said there is a build up of some kind on the brakes that has to warm up before it will go away, which is why it is prominent when weather is cooler. My concern is that typically, grinding, squeaking are usually signs that the brakes make have issues. Dealer is saying brakes or fine, so do I have to wait for brakes to go out, run into something or someone before they can validate that brakes are not safe and are defective?
Corrective Action:
Purchased April 2022, and once the weather got cooler, brakes make a horrendous grinding, squeaky noise, sounds like metal on metal. Have brought into dealership multiple times to no avail until a few months ago, confirmed that it is a known issue, but nothing they can do about it. Said there is a build up of some kind on the brakes that has to warm up before it will go away, which is why it is prominent when weather is cooler. My concern is that typically, grinding, squeaking are usually signs that the brakes make have issues. Dealer is saying brakes or fine, so do I have to wait for brakes to go out, run into something or someone before they can validate that brakes are not safe and are defective?
Additional Notes:
Purchased April 2022, and once the weather got cooler, brakes make a horrendous grinding, squeaky noise, sounds like metal on metal. Have brought into dealership multiple times to no avail until a few months ago, confirmed that it is a known issue, but nothing they can do about it. Said there is a build up of some kind on the brakes that has to warm up before it will go away, which is why it is prominent when weather is cooler. My concern is that typically, grinding, squeaking are usually signs that the brakes make have issues. Dealer is saying brakes or fine, so do I have to wait for brakes to go out, run into something or someone before they can validate that brakes are not safe and are defective?
Mfg Campaign: 11551307
Recall Date: Oct 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Corrective Action:
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Additional Notes:
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Mfg Campaign: 11547502
Recall Date: Sep 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Corrective Action:
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Additional Notes:
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Mfg Campaign: 11547502
Recall Date: Sep 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Corrective Action:
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Additional Notes:
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Mfg Campaign: 11538987
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Corrective Action:
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Additional Notes:
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.
Mfg Campaign: 11538987
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car make noises while breaking at times, does not break at all if you dont push the pedal really hard.
Corrective Action:
Car make noises while breaking at times, does not break at all if you dont push the pedal really hard.
Additional Notes:
Car make noises while breaking at times, does not break at all if you dont push the pedal really hard.
Mfg Campaign: 11535512
Recall Date: Jul 31, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving down the road with my 9year old and pregnant wife at 30MPH vehicle came to a complete stop and started flashing a picture of car with red all around, message went away immediately and car continued as if nothing had happened. we were NEARLY rear ended. Very hard stop This is my wife’s daily driver. She is 3 months pregnant and we dont feel comfortable driving this vehicle. I reached out to the dealership we bought it from and no answer. I will continue to call, manufacturer need to stand by there vehicles and get this issue resolved.
Corrective Action:
While driving down the road with my 9year old and pregnant wife at 30MPH vehicle came to a complete stop and started flashing a picture of car with red all around, message went away immediately and car continued as if nothing had happened. we were NEARLY rear ended. Very hard stop This is my wife’s daily driver. She is 3 months pregnant and we dont feel comfortable driving this vehicle. I reached out to the dealership we bought it from and no answer. I will continue to call, manufacturer need to stand by there vehicles and get this issue resolved.
Additional Notes:
While driving down the road with my 9year old and pregnant wife at 30MPH vehicle came to a complete stop and started flashing a picture of car with red all around, message went away immediately and car continued as if nothing had happened. we were NEARLY rear ended. Very hard stop This is my wife’s daily driver. She is 3 months pregnant and we dont feel comfortable driving this vehicle. I reached out to the dealership we bought it from and no answer. I will continue to call, manufacturer need to stand by there vehicles and get this issue resolved.
Mfg Campaign: 11535318
Recall Date: Jul 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving on the highway, when out of nowhere, the emergency brake assist was activated, causing the car to brake out of nowhere and almost causing a multi-vehicle collision. It was during rush hour, so luckily, due to traffic, I was only driving between 20-30mph. The car in front of me was at a safe distance and nothing passed in front that would have been a cause for the emergency brakes to be activated. This is extremely dangerous and could have resulted in a very bad multi-vehicle collision had the car behind me been just slightly closer. This is the second time that this has happened. The first time I was driving down a local street doing approximately 15mph, no rain, no debris in the road, and out of nowhere the emergency brake activated and brought me to a full stop. I’m very concerned now as I am often driving with my toddler in the car and this has now happened twice for no apparent reason.
Corrective Action:
I was driving on the highway, when out of nowhere, the emergency brake assist was activated, causing the car to brake out of nowhere and almost causing a multi-vehicle collision. It was during rush hour, so luckily, due to traffic, I was only driving between 20-30mph. The car in front of me was at a safe distance and nothing passed in front that would have been a cause for the emergency brakes to be activated. This is extremely dangerous and could have resulted in a very bad multi-vehicle collision had the car behind me been just slightly closer. This is the second time that this has happened. The first time I was driving down a local street doing approximately 15mph, no rain, no debris in the road, and out of nowhere the emergency brake activated and brought me to a full stop. I’m very concerned now as I am often driving with my toddler in the car and this has now happened twice for no apparent reason.
Additional Notes:
I was driving on the highway, when out of nowhere, the emergency brake assist was activated, causing the car to brake out of nowhere and almost causing a multi-vehicle collision. It was during rush hour, so luckily, due to traffic, I was only driving between 20-30mph. The car in front of me was at a safe distance and nothing passed in front that would have been a cause for the emergency brakes to be activated. This is extremely dangerous and could have resulted in a very bad multi-vehicle collision had the car behind me been just slightly closer. This is the second time that this has happened. The first time I was driving down a local street doing approximately 15mph, no rain, no debris in the road, and out of nowhere the emergency brake activated and brought me to a full stop. I’m very concerned now as I am often driving with my toddler in the car and this has now happened twice for no apparent reason.
Mfg Campaign: 11523728
Recall Date: May 24, 2023
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