Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42M2
Recall Date: Oct 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 13i4, Audi: 13i5
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Atlas and Atlas Cross Sport vehicles. The trailer hitch bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N8
Recall Date: Aug 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24iD
Recall Date: Apr 13, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Consumer Complaints
86 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine
Corrective Action:
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine
Additional Notes:
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine
Mfg Campaign: 11456897
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine
Corrective Action:
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine
Additional Notes:
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine
Mfg Campaign: 11456897
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Corrective Action:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Additional Notes:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Mfg Campaign: 11452125
Recall Date: Feb 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Corrective Action:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Additional Notes:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Mfg Campaign: 11452125
Recall Date: Feb 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Corrective Action:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Additional Notes:
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.
Mfg Campaign: 11452125
Recall Date: Feb 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS
Potential Consequences:
When parking the car it hit the other parking vehicle on the right side of it. The sensors didn't work at the time of the collision or after the collision. The vehicle is taking a force parking when the parking button is turned on.
Corrective Action:
When parking the car it hit the other parking vehicle on the right side of it. The sensors didn't work at the time of the collision or after the collision. The vehicle is taking a force parking when the parking button is turned on.
Additional Notes:
When parking the car it hit the other parking vehicle on the right side of it. The sensors didn't work at the time of the collision or after the collision. The vehicle is taking a force parking when the parking button is turned on.
Mfg Campaign: 11443700
Recall Date: Dec 13, 2021
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