Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69AL
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 87F9
Recall Date: Aug 20, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswaen) is recalling certain 2018 Volkswagen Atlas vehicles. The owner's manuals provided with the affected vehicles do not inform the customers about the child restraint size limitation/restrictions for the second row center seating position. As a result, the center and adjacent outboard seat belt buckles on the second row can become damaged it a child seat base is installed that is wider than 12.6 inches.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69X1
Recall Date: Jun 7, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain Volkswagen Atlas vehicles. The fuel tank on these vehicles may leak fuel due to a manufacturing error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AW
Recall Date: May 2, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AQ
Recall Date: Nov 29, 2017
Consumer Complaints
626 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car automatically brakes driving down road and all the dash lights come on.
Corrective Action:
Car automatically brakes driving down road and all the dash lights come on.
Additional Notes:
Car automatically brakes driving down road and all the dash lights come on.
Mfg Campaign: 11504352
Recall Date: Jan 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Car automatically brakes driving down road and all the dash lights come on.
Corrective Action:
Car automatically brakes driving down road and all the dash lights come on.
Additional Notes:
Car automatically brakes driving down road and all the dash lights come on.
Mfg Campaign: 11504352
Recall Date: Jan 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car automatically brakes driving down road and all the dash lights come on.
Corrective Action:
Car automatically brakes driving down road and all the dash lights come on.
Additional Notes:
Car automatically brakes driving down road and all the dash lights come on.
Mfg Campaign: 11504352
Recall Date: Jan 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car hesitating and sounding as if it would shut down while lunging while idle. While braking downhill, car shakes violently, when either braking or coasting to a stop car begins lunging back and forth, while stopped or parked, car shakes back and forth from engine area. Fuel pump replaced, spark plugs and coils replaced. Did not fix the issues. Within 600 miles same issues started to come back. Check engine light started flashing again today and is now steady. Car seems to be extremely unsafe and of course all warranties expired. I started contacting the dealership before it expired and they did not return any of my messages. I was never able to talk to a person when calling the dealership.
Corrective Action:
Car hesitating and sounding as if it would shut down while lunging while idle. While braking downhill, car shakes violently, when either braking or coasting to a stop car begins lunging back and forth, while stopped or parked, car shakes back and forth from engine area. Fuel pump replaced, spark plugs and coils replaced. Did not fix the issues. Within 600 miles same issues started to come back. Check engine light started flashing again today and is now steady. Car seems to be extremely unsafe and of course all warranties expired. I started contacting the dealership before it expired and they did not return any of my messages. I was never able to talk to a person when calling the dealership.
Additional Notes:
Car hesitating and sounding as if it would shut down while lunging while idle. While braking downhill, car shakes violently, when either braking or coasting to a stop car begins lunging back and forth, while stopped or parked, car shakes back and forth from engine area. Fuel pump replaced, spark plugs and coils replaced. Did not fix the issues. Within 600 miles same issues started to come back. Check engine light started flashing again today and is now steady. Car seems to be extremely unsafe and of course all warranties expired. I started contacting the dealership before it expired and they did not return any of my messages. I was never able to talk to a person when calling the dealership.
Mfg Campaign: 11497143
Recall Date: Dec 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Vehicle @ Danbury VW for repairs; per service advisor rear passenger seat belt was ripped/damaged; this seat belt is used on my child’s car seat and has not been involved in any incidents that would cause damage. The contact stated that the damage to the seatbelt in the second passenger seat row was repaired by the dealer. It was brought to their attention that the child car seat used in second row was the cause of the damage. However, upon trying to begin using the second row seating again, another fray in the seatbelt was found by the contact.
Corrective Action:
Vehicle @ Danbury VW for repairs; per service advisor rear passenger seat belt was ripped/damaged; this seat belt is used on my child’s car seat and has not been involved in any incidents that would cause damage. The contact stated that the damage to the seatbelt in the second passenger seat row was repaired by the dealer. It was brought to their attention that the child car seat used in second row was the cause of the damage. However, upon trying to begin using the second row seating again, another fray in the seatbelt was found by the contact.
Additional Notes:
Vehicle @ Danbury VW for repairs; per service advisor rear passenger seat belt was ripped/damaged; this seat belt is used on my child’s car seat and has not been involved in any incidents that would cause damage. The contact stated that the damage to the seatbelt in the second passenger seat row was repaired by the dealer. It was brought to their attention that the child car seat used in second row was the cause of the damage. However, upon trying to begin using the second row seating again, another fray in the seatbelt was found by the contact.
Mfg Campaign: 11496864
Recall Date: Dec 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car has been automatically shutting off at slow speeds such as red lights and trying to park. Mainly happens at lights as you break. The car was taken first to Tire Plus, they ran a diagnostic where they received an error and instructed me to take the car to dealer. Took car to VW and provided them with the tire plus paperwork and they stated the car is fine and they do not see anything wrong. They asked me to take a video when it happens. My son who relies on this car just took a video at a stop light and it is now being sent to VW to see what next step is. Car is getting close to warrantee expiration. I believe I have about 6k more miles to go.
Corrective Action:
Car has been automatically shutting off at slow speeds such as red lights and trying to park. Mainly happens at lights as you break. The car was taken first to Tire Plus, they ran a diagnostic where they received an error and instructed me to take the car to dealer. Took car to VW and provided them with the tire plus paperwork and they stated the car is fine and they do not see anything wrong. They asked me to take a video when it happens. My son who relies on this car just took a video at a stop light and it is now being sent to VW to see what next step is. Car is getting close to warrantee expiration. I believe I have about 6k more miles to go.
Additional Notes:
Car has been automatically shutting off at slow speeds such as red lights and trying to park. Mainly happens at lights as you break. The car was taken first to Tire Plus, they ran a diagnostic where they received an error and instructed me to take the car to dealer. Took car to VW and provided them with the tire plus paperwork and they stated the car is fine and they do not see anything wrong. They asked me to take a video when it happens. My son who relies on this car just took a video at a stop light and it is now being sent to VW to see what next step is. Car is getting close to warrantee expiration. I believe I have about 6k more miles to go.
Mfg Campaign: 11494783
Recall Date: Nov 24, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car has been automatically shutting off at slow speeds such as red lights and trying to park. Mainly happens at lights as you break. The car was taken first to Tire Plus, they ran a diagnostic where they received an error and instructed me to take the car to dealer. Took car to VW and provided them with the tire plus paperwork and they stated the car is fine and they do not see anything wrong. They asked me to take a video when it happens. My son who relies on this car just took a video at a stop light and it is now being sent to VW to see what next step is. Car is getting close to warrantee expiration. I believe I have about 6k more miles to go.
Corrective Action:
Car has been automatically shutting off at slow speeds such as red lights and trying to park. Mainly happens at lights as you break. The car was taken first to Tire Plus, they ran a diagnostic where they received an error and instructed me to take the car to dealer. Took car to VW and provided them with the tire plus paperwork and they stated the car is fine and they do not see anything wrong. They asked me to take a video when it happens. My son who relies on this car just took a video at a stop light and it is now being sent to VW to see what next step is. Car is getting close to warrantee expiration. I believe I have about 6k more miles to go.
Additional Notes:
Car has been automatically shutting off at slow speeds such as red lights and trying to park. Mainly happens at lights as you break. The car was taken first to Tire Plus, they ran a diagnostic where they received an error and instructed me to take the car to dealer. Took car to VW and provided them with the tire plus paperwork and they stated the car is fine and they do not see anything wrong. They asked me to take a video when it happens. My son who relies on this car just took a video at a stop light and it is now being sent to VW to see what next step is. Car is getting close to warrantee expiration. I believe I have about 6k more miles to go.
Mfg Campaign: 11494783
Recall Date: Nov 24, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On several occasions when braking to come to a stop at a relatively low speed, the car began lurching as pressure was applied to the brake pedal. The brake pedal was jumping up and down and making a hydraulic-type noise. At the same time, a message indicating "Brake Booster Failure" appeared on the panel, and the parking brake light illuminated. The problem resolved after sitting still for approximately 30 seconds. The car is currently being serviced at a Volkswagen dealership, and they have not been able to diagnose any issues.
Corrective Action:
On several occasions when braking to come to a stop at a relatively low speed, the car began lurching as pressure was applied to the brake pedal. The brake pedal was jumping up and down and making a hydraulic-type noise. At the same time, a message indicating "Brake Booster Failure" appeared on the panel, and the parking brake light illuminated. The problem resolved after sitting still for approximately 30 seconds. The car is currently being serviced at a Volkswagen dealership, and they have not been able to diagnose any issues.
Additional Notes:
On several occasions when braking to come to a stop at a relatively low speed, the car began lurching as pressure was applied to the brake pedal. The brake pedal was jumping up and down and making a hydraulic-type noise. At the same time, a message indicating "Brake Booster Failure" appeared on the panel, and the parking brake light illuminated. The problem resolved after sitting still for approximately 30 seconds. The car is currently being serviced at a Volkswagen dealership, and they have not been able to diagnose any issues.
Mfg Campaign: 11491880
Recall Date: Nov 2, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 30 MPH with her children in the rear seats, the vehicle inadvertently lost motive power. There were no warning lights illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The contact was able to jumpstart the vehicle and drove to her destination. The contact stated that the failure reoccurred on another occasion. The vehicle was pushed to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 30 MPH with her children in the rear seats, the vehicle inadvertently lost motive power. There were no warning lights illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The contact was able to jumpstart the vehicle and drove to her destination. The contact stated that the failure reoccurred on another occasion. The vehicle was pushed to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 30 MPH with her children in the rear seats, the vehicle inadvertently lost motive power. There were no warning lights illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The contact was able to jumpstart the vehicle and drove to her destination. The contact stated that the failure reoccurred on another occasion. The vehicle was pushed to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 86,000.
Mfg Campaign: 11491838
Recall Date: Nov 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 30 MPH with her children in the rear seats, the vehicle inadvertently lost motive power. There were no warning lights illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The contact was able to jumpstart the vehicle and drove to her destination. The contact stated that the failure reoccurred on another occasion. The vehicle was pushed to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 30 MPH with her children in the rear seats, the vehicle inadvertently lost motive power. There were no warning lights illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The contact was able to jumpstart the vehicle and drove to her destination. The contact stated that the failure reoccurred on another occasion. The vehicle was pushed to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 30 MPH with her children in the rear seats, the vehicle inadvertently lost motive power. There were no warning lights illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The contact was able to jumpstart the vehicle and drove to her destination. The contact stated that the failure reoccurred on another occasion. The vehicle was pushed to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 86,000.
Mfg Campaign: 11491838
Recall Date: Nov 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The front brakes unevenly wore to the point where the driver side brake is like new and the passenger side brake is a safety issue. How was your safety or the safety of others put at risk Because of the extreme wear on the passenger side braking system the whole front braking system needed to be replaced prematurely to ensure safety. Has the problem been reproduced or confirmed by a dealer or independent service center? A simple Google search shows that this is a common issue with the 2018 VW Atlas. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It was inspected by the manufacturer, but VW insists there is nothing wrong with the components despite not being able to explain why the passenger side front brake was so significantly more worn than the driver side front brake. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. This was identified during an oil change. I was told that it was a safety issue for me to be driving on a front brake that was so worn. When I brought it in for the brake work, I suggested there was a defect in the design and the brake replacement should be covered by the warranty. I was then informed that I really didn't need to have my brakes replaced at this time.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The front brakes unevenly wore to the point where the driver side brake is like new and the passenger side brake is a safety issue. How was your safety or the safety of others put at risk Because of the extreme wear on the passenger side braking system the whole front braking system needed to be replaced prematurely to ensure safety. Has the problem been reproduced or confirmed by a dealer or independent service center? A simple Google search shows that this is a common issue with the 2018 VW Atlas. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It was inspected by the manufacturer, but VW insists there is nothing wrong with the components despite not being able to explain why the passenger side front brake was so significantly more worn than the driver side front brake. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. This was identified during an oil change. I was told that it was a safety issue for me to be driving on a front brake that was so worn. When I brought it in for the brake work, I suggested there was a defect in the design and the brake replacement should be covered by the warranty. I was then informed that I really didn't need to have my brakes replaced at this time.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The front brakes unevenly wore to the point where the driver side brake is like new and the passenger side brake is a safety issue. How was your safety or the safety of others put at risk Because of the extreme wear on the passenger side braking system the whole front braking system needed to be replaced prematurely to ensure safety. Has the problem been reproduced or confirmed by a dealer or independent service center? A simple Google search shows that this is a common issue with the 2018 VW Atlas. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It was inspected by the manufacturer, but VW insists there is nothing wrong with the components despite not being able to explain why the passenger side front brake was so significantly more worn than the driver side front brake. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. This was identified during an oil change. I was told that it was a safety issue for me to be driving on a front brake that was so worn. When I brought it in for the brake work, I suggested there was a defect in the design and the brake replacement should be covered by the warranty. I was then informed that I really didn't need to have my brakes replaced at this time.
Mfg Campaign: 11491445
Recall Date: Oct 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The contact stated that after turning the ignition to the off position, the engine remained running but then turned off after a short while. The check engine and several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine had misfired and the ABS was faulty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The contact stated that after turning the ignition to the off position, the engine remained running but then turned off after a short while. The check engine and several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine had misfired and the ABS was faulty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The contact stated that after turning the ignition to the off position, the engine remained running but then turned off after a short while. The check engine and several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine had misfired and the ABS was faulty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.
Mfg Campaign: 11488032
Recall Date: Oct 5, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Twice over last few months the vehicle has just stopped on me on its own. Yesterday it said brake floater faulty and brakes didn’t work right. I pulled over, shut truck off and restarted and went away. It was fine after that.
Corrective Action:
Twice over last few months the vehicle has just stopped on me on its own. Yesterday it said brake floater faulty and brakes didn’t work right. I pulled over, shut truck off and restarted and went away. It was fine after that.
Additional Notes:
Twice over last few months the vehicle has just stopped on me on its own. Yesterday it said brake floater faulty and brakes didn’t work right. I pulled over, shut truck off and restarted and went away. It was fine after that.
Mfg Campaign: 11487060
Recall Date: Sep 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Twice over last few months the vehicle has just stopped on me on its own. Yesterday it said brake floater faulty and brakes didn’t work right. I pulled over, shut truck off and restarted and went away. It was fine after that.
Corrective Action:
Twice over last few months the vehicle has just stopped on me on its own. Yesterday it said brake floater faulty and brakes didn’t work right. I pulled over, shut truck off and restarted and went away. It was fine after that.
Additional Notes:
Twice over last few months the vehicle has just stopped on me on its own. Yesterday it said brake floater faulty and brakes didn’t work right. I pulled over, shut truck off and restarted and went away. It was fine after that.
Mfg Campaign: 11487060
Recall Date: Sep 29, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Similar issue to the current recall on VW Atlas SEL 2019. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution. Car will stall out (not auto shut off) and gas tank will airlock / leak depending on fuel levels. Gas guage will show 0 fuel when fuel tank is full.
Corrective Action:
Similar issue to the current recall on VW Atlas SEL 2019. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution. Car will stall out (not auto shut off) and gas tank will airlock / leak depending on fuel levels. Gas guage will show 0 fuel when fuel tank is full.
Additional Notes:
Similar issue to the current recall on VW Atlas SEL 2019. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution. Car will stall out (not auto shut off) and gas tank will airlock / leak depending on fuel levels. Gas guage will show 0 fuel when fuel tank is full.
Mfg Campaign: 11486436
Recall Date: Sep 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The ACC and lane assist will not work. There is no obstruction of view from any sensor or camera. This is a known problem with VW and they haven’t done anything about this. This is a 2018 model. There is no reason for this to be happening.
Corrective Action:
The ACC and lane assist will not work. There is no obstruction of view from any sensor or camera. This is a known problem with VW and they haven’t done anything about this. This is a 2018 model. There is no reason for this to be happening.
Additional Notes:
The ACC and lane assist will not work. There is no obstruction of view from any sensor or camera. This is a known problem with VW and they haven’t done anything about this. This is a 2018 model. There is no reason for this to be happening.
Mfg Campaign: 11485539
Recall Date: Sep 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The ACC and lane assist will not work. There is no obstruction of view from any sensor or camera. This is a known problem with VW and they haven’t done anything about this. This is a 2018 model. There is no reason for this to be happening.
Corrective Action:
The ACC and lane assist will not work. There is no obstruction of view from any sensor or camera. This is a known problem with VW and they haven’t done anything about this. This is a 2018 model. There is no reason for this to be happening.
Additional Notes:
The ACC and lane assist will not work. There is no obstruction of view from any sensor or camera. This is a known problem with VW and they haven’t done anything about this. This is a 2018 model. There is no reason for this to be happening.
Mfg Campaign: 11485539
Recall Date: Sep 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag error light
Corrective Action:
Airbag error light
Additional Notes:
Airbag error light
Mfg Campaign: 11484191
Recall Date: Sep 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The stated while his wife was driving during heavy rain conditions, the front driver’s side windshield wiper failed to operate. The vehicle was taken to a dealer. The vehicle was pending to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The stated while his wife was driving during heavy rain conditions, the front driver’s side windshield wiper failed to operate. The vehicle was taken to a dealer. The vehicle was pending to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The stated while his wife was driving during heavy rain conditions, the front driver’s side windshield wiper failed to operate. The vehicle was taken to a dealer. The vehicle was pending to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Mfg Campaign: 11478590
Recall Date: Aug 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
We are RANDOMLY having our brake light come on, followed by an alarm and a “BRAKE BOOST FAULTY “ warning on out dash. While this is going on…the brakes will start “pumping” a few times with just a light touch of the brakes. This is starting to happen every day or two. The warning lasts about 30-45 seconds typically.
Corrective Action:
We are RANDOMLY having our brake light come on, followed by an alarm and a “BRAKE BOOST FAULTY “ warning on out dash. While this is going on…the brakes will start “pumping” a few times with just a light touch of the brakes. This is starting to happen every day or two. The warning lasts about 30-45 seconds typically.
Additional Notes:
We are RANDOMLY having our brake light come on, followed by an alarm and a “BRAKE BOOST FAULTY “ warning on out dash. While this is going on…the brakes will start “pumping” a few times with just a light touch of the brakes. This is starting to happen every day or two. The warning lasts about 30-45 seconds typically.
Mfg Campaign: 11477604
Recall Date: Aug 4, 2022
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