Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69AL
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 87F9
Recall Date: Aug 20, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswaen) is recalling certain 2018 Volkswagen Atlas vehicles. The owner's manuals provided with the affected vehicles do not inform the customers about the child restraint size limitation/restrictions for the second row center seating position. As a result, the center and adjacent outboard seat belt buckles on the second row can become damaged it a child seat base is installed that is wider than 12.6 inches.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69X1
Recall Date: Jun 7, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain Volkswagen Atlas vehicles. The fuel tank on these vehicles may leak fuel due to a manufacturing error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AW
Recall Date: May 2, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AQ
Recall Date: Nov 29, 2017
Consumer Complaints
626 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Alarm brake booster fault goes off and the brakes are harder to use and the brake effect is reduced. Have happend daily the last week.
Corrective Action:
Alarm brake booster fault goes off and the brakes are harder to use and the brake effect is reduced. Have happend daily the last week.
Additional Notes:
Alarm brake booster fault goes off and the brakes are harder to use and the brake effect is reduced. Have happend daily the last week.
Mfg Campaign: 11475494
Recall Date: Jul 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Water pump failure
Corrective Action:
Water pump failure
Additional Notes:
Water pump failure
Mfg Campaign: 11474751
Recall Date: Jul 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
Potential Consequences:
The Blind Spot and Rear traffic alert keep on turning themselves off. This has been happening randomly since 2019 and the vehicle has been back to the dealer in excess of 20 times. This is a major safety issue as my wife doesn’t always realize that these systems have decided to go offline. The vehicle has been in and out of the dealer and VW technical services have been involved but is no resolution. The vehicle now has 80k miles on it but the problem first occurred at 25k miles.
Corrective Action:
The Blind Spot and Rear traffic alert keep on turning themselves off. This has been happening randomly since 2019 and the vehicle has been back to the dealer in excess of 20 times. This is a major safety issue as my wife doesn’t always realize that these systems have decided to go offline. The vehicle has been in and out of the dealer and VW technical services have been involved but is no resolution. The vehicle now has 80k miles on it but the problem first occurred at 25k miles.
Additional Notes:
The Blind Spot and Rear traffic alert keep on turning themselves off. This has been happening randomly since 2019 and the vehicle has been back to the dealer in excess of 20 times. This is a major safety issue as my wife doesn’t always realize that these systems have decided to go offline. The vehicle has been in and out of the dealer and VW technical services have been involved but is no resolution. The vehicle now has 80k miles on it but the problem first occurred at 25k miles.
Mfg Campaign: 11473642
Recall Date: Jul 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:CHIME
Potential Consequences:
The Blind Spot and Rear traffic alert keep on turning themselves off. This has been happening randomly since 2019 and the vehicle has been back to the dealer in excess of 20 times. This is a major safety issue as my wife doesn’t always realize that these systems have decided to go offline. The vehicle has been in and out of the dealer and VW technical services have been involved but is no resolution. The vehicle now has 80k miles on it but the problem first occurred at 25k miles.
Corrective Action:
The Blind Spot and Rear traffic alert keep on turning themselves off. This has been happening randomly since 2019 and the vehicle has been back to the dealer in excess of 20 times. This is a major safety issue as my wife doesn’t always realize that these systems have decided to go offline. The vehicle has been in and out of the dealer and VW technical services have been involved but is no resolution. The vehicle now has 80k miles on it but the problem first occurred at 25k miles.
Additional Notes:
The Blind Spot and Rear traffic alert keep on turning themselves off. This has been happening randomly since 2019 and the vehicle has been back to the dealer in excess of 20 times. This is a major safety issue as my wife doesn’t always realize that these systems have decided to go offline. The vehicle has been in and out of the dealer and VW technical services have been involved but is no resolution. The vehicle now has 80k miles on it but the problem first occurred at 25k miles.
Mfg Campaign: 11473642
Recall Date: Jul 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving approxi8mately 25 -30 mph the vehicle's brakes suddenly activate causing the vehicle to suddenly stop. The contact stated a warning light stating a failure with the brakes would illuminate. The contact would be able to continue operating the vehicle as normal. The vehicle had not been taken to a certified mechanic or dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 66,880.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving approxi8mately 25 -30 mph the vehicle's brakes suddenly activate causing the vehicle to suddenly stop. The contact stated a warning light stating a failure with the brakes would illuminate. The contact would be able to continue operating the vehicle as normal. The vehicle had not been taken to a certified mechanic or dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 66,880.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving approxi8mately 25 -30 mph the vehicle's brakes suddenly activate causing the vehicle to suddenly stop. The contact stated a warning light stating a failure with the brakes would illuminate. The contact would be able to continue operating the vehicle as normal. The vehicle had not been taken to a certified mechanic or dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 66,880.
Mfg Campaign: 11473288
Recall Date: Jul 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake Booster faulty sensor, brakes spongy driving under 30mph happened twice now.
Corrective Action:
Brake Booster faulty sensor, brakes spongy driving under 30mph happened twice now.
Additional Notes:
Brake Booster faulty sensor, brakes spongy driving under 30mph happened twice now.
Mfg Campaign: 11473005
Recall Date: Jul 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While I was driving the automatic braking system engaged on 3 separate occasions last night, thankfully there was no one behind me or it would have caused an accident. A warning light did appear on the dash that read faulty brake system. I am going to contact a dealer to have it looked at.
Corrective Action:
While I was driving the automatic braking system engaged on 3 separate occasions last night, thankfully there was no one behind me or it would have caused an accident. A warning light did appear on the dash that read faulty brake system. I am going to contact a dealer to have it looked at.
Additional Notes:
While I was driving the automatic braking system engaged on 3 separate occasions last night, thankfully there was no one behind me or it would have caused an accident. A warning light did appear on the dash that read faulty brake system. I am going to contact a dealer to have it looked at.
Mfg Campaign: 11471758
Recall Date: Jun 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine stopped during on drive on highway and requiring to put in park to restart in the middle of the road. Dash board displaying “Start- Stop error “ with engine sign. So far car stopped three times while driving this time and a service is scheduled for June 17, with the dealership. Same thing happened and notified and serviced. At that time they have replaced the battery. I checked the battery in a auto shop and they told me the battery is good this time. Upon google search, noticed this is happening with other people as well.
Corrective Action:
Engine stopped during on drive on highway and requiring to put in park to restart in the middle of the road. Dash board displaying “Start- Stop error “ with engine sign. So far car stopped three times while driving this time and a service is scheduled for June 17, with the dealership. Same thing happened and notified and serviced. At that time they have replaced the battery. I checked the battery in a auto shop and they told me the battery is good this time. Upon google search, noticed this is happening with other people as well.
Additional Notes:
Engine stopped during on drive on highway and requiring to put in park to restart in the middle of the road. Dash board displaying “Start- Stop error “ with engine sign. So far car stopped three times while driving this time and a service is scheduled for June 17, with the dealership. Same thing happened and notified and serviced. At that time they have replaced the battery. I checked the battery in a auto shop and they told me the battery is good this time. Upon google search, noticed this is happening with other people as well.
Mfg Campaign: 11468615
Recall Date: Jun 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine stopped during on drive on highway and requiring to put in park to restart in the middle of the road. Dash board displaying “Start- Stop error “ with engine sign. So far car stopped three times while driving this time and a service is scheduled for June 17, with the dealership. Same thing happened and notified and serviced. At that time they have replaced the battery. I checked the battery in a auto shop and they told me the battery is good this time. Upon google search, noticed this is happening with other people as well.
Corrective Action:
Engine stopped during on drive on highway and requiring to put in park to restart in the middle of the road. Dash board displaying “Start- Stop error “ with engine sign. So far car stopped three times while driving this time and a service is scheduled for June 17, with the dealership. Same thing happened and notified and serviced. At that time they have replaced the battery. I checked the battery in a auto shop and they told me the battery is good this time. Upon google search, noticed this is happening with other people as well.
Additional Notes:
Engine stopped during on drive on highway and requiring to put in park to restart in the middle of the road. Dash board displaying “Start- Stop error “ with engine sign. So far car stopped three times while driving this time and a service is scheduled for June 17, with the dealership. Same thing happened and notified and serviced. At that time they have replaced the battery. I checked the battery in a auto shop and they told me the battery is good this time. Upon google search, noticed this is happening with other people as well.
Mfg Campaign: 11468615
Recall Date: Jun 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Inspected vehicle ac system due to foul odor. In pulling back the passenger seat footwell panel I checked for ac drain blockage around the evaporator system. Drain tube was clean/clear but there was quite a bit of puddling around the airbag module located directly under the ac system. This is a known issue with the VW Atlas but my VIN was not included in the recall.
Corrective Action:
Inspected vehicle ac system due to foul odor. In pulling back the passenger seat footwell panel I checked for ac drain blockage around the evaporator system. Drain tube was clean/clear but there was quite a bit of puddling around the airbag module located directly under the ac system. This is a known issue with the VW Atlas but my VIN was not included in the recall.
Additional Notes:
Inspected vehicle ac system due to foul odor. In pulling back the passenger seat footwell panel I checked for ac drain blockage around the evaporator system. Drain tube was clean/clear but there was quite a bit of puddling around the airbag module located directly under the ac system. This is a known issue with the VW Atlas but my VIN was not included in the recall.
Mfg Campaign: 11467518
Recall Date: Jun 4, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Corrective Action:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Additional Notes:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Mfg Campaign: 11465607
Recall Date: May 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Corrective Action:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Additional Notes:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Mfg Campaign: 11465607
Recall Date: May 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Corrective Action:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Additional Notes:
My trucks breaks has given out multiple times almost causing accidents in the middle of driving with no warning. Message on dash says faulty breaks , break failure before it quickly goes away. The abs break light comes on and the car stalls almost causing me to get rear ended. I purchased the car Oct 12,2021 car start having issues December 2021. It is extremely dangerous to drive. I took it to car max in forth myers fl when I almost hit a tractor trailer WITH MY CHILDREN IN THE CAR ! Carmax refused to look at my vehicle or give me a rental for it being unsafe. This has happened on multiple occasions. I shouldn’t have to pay for something like this to get fixed when I was sold a faulty car from the start. I have spoke with a few Lawyers over this matter about CarMax and Voltswagon. I only have one photo I don’t have a chance to take other photos when it happens because Im to busy trying not to get hurt.
Mfg Campaign: 11465607
Recall Date: May 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the Auto Stop warning message was displayed and a loud audible beep coming from the vehicle to alert that there were vehicles ahead even though there were no vehicles ahead. Several unknown warning messages were displayed, and the vehicle then inadvertently steered to the right into oncoming traffic. The contact was able to regain control of the steering wheel however, the EPC warning light was illuminated. The contact was able to drive to her residence; however, the vehicle was not able to restart. The vehicle was towed to the dealer and was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,500.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the Auto Stop warning message was displayed and a loud audible beep coming from the vehicle to alert that there were vehicles ahead even though there were no vehicles ahead. Several unknown warning messages were displayed, and the vehicle then inadvertently steered to the right into oncoming traffic. The contact was able to regain control of the steering wheel however, the EPC warning light was illuminated. The contact was able to drive to her residence; however, the vehicle was not able to restart. The vehicle was towed to the dealer and was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,500.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the Auto Stop warning message was displayed and a loud audible beep coming from the vehicle to alert that there were vehicles ahead even though there were no vehicles ahead. Several unknown warning messages were displayed, and the vehicle then inadvertently steered to the right into oncoming traffic. The contact was able to regain control of the steering wheel however, the EPC warning light was illuminated. The contact was able to drive to her residence; however, the vehicle was not able to restart. The vehicle was towed to the dealer and was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,500.
Mfg Campaign: 11464530
Recall Date: May 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the Auto Stop warning message was displayed and a loud audible beep coming from the vehicle to alert that there were vehicles ahead even though there were no vehicles ahead. Several unknown warning messages were displayed, and the vehicle then inadvertently steered to the right into oncoming traffic. The contact was able to regain control of the steering wheel however, the EPC warning light was illuminated. The contact was able to drive to her residence; however, the vehicle was not able to restart. The vehicle was towed to the dealer and was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,500.
Corrective Action:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the Auto Stop warning message was displayed and a loud audible beep coming from the vehicle to alert that there were vehicles ahead even though there were no vehicles ahead. Several unknown warning messages were displayed, and the vehicle then inadvertently steered to the right into oncoming traffic. The contact was able to regain control of the steering wheel however, the EPC warning light was illuminated. The contact was able to drive to her residence; however, the vehicle was not able to restart. The vehicle was towed to the dealer and was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,500.
Additional Notes:
The contact owns a 2018 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the Auto Stop warning message was displayed and a loud audible beep coming from the vehicle to alert that there were vehicles ahead even though there were no vehicles ahead. Several unknown warning messages were displayed, and the vehicle then inadvertently steered to the right into oncoming traffic. The contact was able to regain control of the steering wheel however, the EPC warning light was illuminated. The contact was able to drive to her residence; however, the vehicle was not able to restart. The vehicle was towed to the dealer and was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,500.
Mfg Campaign: 11464530
Recall Date: May 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My car recently started feeling like my tires or rubbing on something when I make sharp turns. Now when I brake my car feels and sounds like it is grinding on something. It started happening while on way home from a trip a couple of days ago. While I wait for service appt the car is unsafe to drive as I need to really push on brake to ensure complete stop, it feels like the car is rubbing on metal and is very bumpy when coming to stop. Have only driven in slow speeds since returning home bc we are afraid the brakes will fail.
Corrective Action:
My car recently started feeling like my tires or rubbing on something when I make sharp turns. Now when I brake my car feels and sounds like it is grinding on something. It started happening while on way home from a trip a couple of days ago. While I wait for service appt the car is unsafe to drive as I need to really push on brake to ensure complete stop, it feels like the car is rubbing on metal and is very bumpy when coming to stop. Have only driven in slow speeds since returning home bc we are afraid the brakes will fail.
Additional Notes:
My car recently started feeling like my tires or rubbing on something when I make sharp turns. Now when I brake my car feels and sounds like it is grinding on something. It started happening while on way home from a trip a couple of days ago. While I wait for service appt the car is unsafe to drive as I need to really push on brake to ensure complete stop, it feels like the car is rubbing on metal and is very bumpy when coming to stop. Have only driven in slow speeds since returning home bc we are afraid the brakes will fail.
Mfg Campaign: 11461534
Recall Date: Apr 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Water pump was replaced a few months ago after VW dealer discovering cracked pump housing during routine maintenance. A few days ago a "CHECK COOLANT LEVEL" message was displayed. Immediate check underneath vehicle found no evidence of external coolant leak. However, reservoir coolant tank found to be almost empty. Visual inspection of engine compartment showed all coolant hoses to be intact, cap secure on ball style reservoir tank without evidence of leakage. No odor of coolant in or around vehicle. Research on this problem found hundreds of 2018-2019 VW Atlas owners with identical symptom description, most ended up finding evidence of coolant in engine oil (crankcase). A sample of crankcase engine oil has been sent to an independent laboratory for analysis. The General Manager and Service Manager at VW dealer have been notified of the issue and that it is a known serious problem to VW Atlas owners despite not having risen to the level of a recall. Once VW has completed diagnosis and repair, the plan is to resubmit another sample for post-repair analysis. This vehicle was purchased new from VW and we are the first and only owners. With the exception of tire service and replacement of the battery, ALL other maintenance has been performed at VW. All recommended routine services have been completed on time, by VW per manufacturer recommendations. Let me be very clear on this point: WE DO NOT PLACE ANY BLAME ON THE VW DEALER(S) THAT HAVE SERVICED THIS VEHICLE SINCE WE TOOK DELIVERY. WE BELIEVE THAT THIS IS A MANUFACTURER ISSUE THAT HAS YET TO BE ADDRESSED AND JUST WANTED TO DO OUR PART IN REPORTING FOR THE GREATER GOOD OF ALL ATLAS OWNERS.
Corrective Action:
Water pump was replaced a few months ago after VW dealer discovering cracked pump housing during routine maintenance. A few days ago a "CHECK COOLANT LEVEL" message was displayed. Immediate check underneath vehicle found no evidence of external coolant leak. However, reservoir coolant tank found to be almost empty. Visual inspection of engine compartment showed all coolant hoses to be intact, cap secure on ball style reservoir tank without evidence of leakage. No odor of coolant in or around vehicle. Research on this problem found hundreds of 2018-2019 VW Atlas owners with identical symptom description, most ended up finding evidence of coolant in engine oil (crankcase). A sample of crankcase engine oil has been sent to an independent laboratory for analysis. The General Manager and Service Manager at VW dealer have been notified of the issue and that it is a known serious problem to VW Atlas owners despite not having risen to the level of a recall. Once VW has completed diagnosis and repair, the plan is to resubmit another sample for post-repair analysis. This vehicle was purchased new from VW and we are the first and only owners. With the exception of tire service and replacement of the battery, ALL other maintenance has been performed at VW. All recommended routine services have been completed on time, by VW per manufacturer recommendations. Let me be very clear on this point: WE DO NOT PLACE ANY BLAME ON THE VW DEALER(S) THAT HAVE SERVICED THIS VEHICLE SINCE WE TOOK DELIVERY. WE BELIEVE THAT THIS IS A MANUFACTURER ISSUE THAT HAS YET TO BE ADDRESSED AND JUST WANTED TO DO OUR PART IN REPORTING FOR THE GREATER GOOD OF ALL ATLAS OWNERS.
Additional Notes:
Water pump was replaced a few months ago after VW dealer discovering cracked pump housing during routine maintenance. A few days ago a "CHECK COOLANT LEVEL" message was displayed. Immediate check underneath vehicle found no evidence of external coolant leak. However, reservoir coolant tank found to be almost empty. Visual inspection of engine compartment showed all coolant hoses to be intact, cap secure on ball style reservoir tank without evidence of leakage. No odor of coolant in or around vehicle. Research on this problem found hundreds of 2018-2019 VW Atlas owners with identical symptom description, most ended up finding evidence of coolant in engine oil (crankcase). A sample of crankcase engine oil has been sent to an independent laboratory for analysis. The General Manager and Service Manager at VW dealer have been notified of the issue and that it is a known serious problem to VW Atlas owners despite not having risen to the level of a recall. Once VW has completed diagnosis and repair, the plan is to resubmit another sample for post-repair analysis. This vehicle was purchased new from VW and we are the first and only owners. With the exception of tire service and replacement of the battery, ALL other maintenance has been performed at VW. All recommended routine services have been completed on time, by VW per manufacturer recommendations. Let me be very clear on this point: WE DO NOT PLACE ANY BLAME ON THE VW DEALER(S) THAT HAVE SERVICED THIS VEHICLE SINCE WE TOOK DELIVERY. WE BELIEVE THAT THIS IS A MANUFACTURER ISSUE THAT HAS YET TO BE ADDRESSED AND JUST WANTED TO DO OUR PART IN REPORTING FOR THE GREATER GOOD OF ALL ATLAS OWNERS.
Mfg Campaign: 11459415
Recall Date: Apr 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Corrective Action:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Additional Notes:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Mfg Campaign: 11457066
Recall Date: Mar 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Corrective Action:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Additional Notes:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Mfg Campaign: 11457066
Recall Date: Mar 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Corrective Action:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Additional Notes:
Emergency brakes occurred without anyone or anything in front of the car. Braking malfunction warning also came on.
Mfg Campaign: 11457066
Recall Date: Mar 17, 2022
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