Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69AL
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 87F9
Recall Date: Aug 20, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswaen) is recalling certain 2018 Volkswagen Atlas vehicles. The owner's manuals provided with the affected vehicles do not inform the customers about the child restraint size limitation/restrictions for the second row center seating position. As a result, the center and adjacent outboard seat belt buckles on the second row can become damaged it a child seat base is installed that is wider than 12.6 inches.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69X1
Recall Date: Jun 7, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain Volkswagen Atlas vehicles. The fuel tank on these vehicles may leak fuel due to a manufacturing error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AW
Recall Date: May 2, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AQ
Recall Date: Nov 29, 2017
Consumer Complaints
626 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.
Corrective Action:
ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.
Additional Notes:
ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.
Mfg Campaign: 11267202
Recall Date: Oct 8, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.
Corrective Action:
ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.
Additional Notes:
ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.
Mfg Campaign: 11267202
Recall Date: Oct 8, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.
Corrective Action:
MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.
Additional Notes:
MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.
Mfg Campaign: 11258543
Recall Date: Sep 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.
Corrective Action:
MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.
Additional Notes:
MY VW ATLAS SEL 2018 IS SHUTTING OFF WHILE I'M DRIVING. SO FAR THIS HAS HAPPENED 3 TIMES. ONCE WHILE I WAS IN REVERSE AT SLOW SPEED, SECOND TIME WHILE I WAS IN TRAFFIC AND THE MOST RECENT WHILE I WAS DRIVING IN MY NEIGHBORHOOD. IT IS VERY SCARY BECAUSE I HAVE TO PUT IN PARK, PRESS THE BRAKE PEDAL AND START THE CAR AGAIN, WHILE IN THE HIGHWAY. THE SCREEN DISPLAYS AN ERROR IN THE START-STOP, AND ALSO EN ENGINE ERROR THAT SAYS: ENGINE ON DUE TO SYSTEM ERROR AND ONE TIME THE CHECK ENGINE LIGHT TURNED ON. THE UNIT HAS SPENT WEEKS IN THE VW DEALERSHIP AND STILL THEY CAN'T FIND WHAT IS WRONG WITH IT, THEY RETURN THE CAR AND IT HAPPENS AGAIN. I DO NOT FEEL SAFE DRIVING THIS CAR, I HAVE A SON AND I NEED A CAR I FEEL SAFE DRIVING.
Mfg Campaign: 11258543
Recall Date: Sep 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE SUNROOF IS LEAKING A LOT OF WATER. THE VW DEALERSHIP SAYS IT IS BECAUSE THE DRAIN TUBE GETS CLOGGED, THE CLEANED IT AND WANTED TO CHARGE ME $80 FOR SOMETHING I HAVE NO CONTROL OVER. FINALLY THEY HONORED THE WARRANTY AND I DIDN'T PAY. THIS COMPLAINT IS TO HELP OTHER PEOPLE IF THIS HAPPENS TO THEM.
Corrective Action:
THE SUNROOF IS LEAKING A LOT OF WATER. THE VW DEALERSHIP SAYS IT IS BECAUSE THE DRAIN TUBE GETS CLOGGED, THE CLEANED IT AND WANTED TO CHARGE ME $80 FOR SOMETHING I HAVE NO CONTROL OVER. FINALLY THEY HONORED THE WARRANTY AND I DIDN'T PAY. THIS COMPLAINT IS TO HELP OTHER PEOPLE IF THIS HAPPENS TO THEM.
Additional Notes:
THE SUNROOF IS LEAKING A LOT OF WATER. THE VW DEALERSHIP SAYS IT IS BECAUSE THE DRAIN TUBE GETS CLOGGED, THE CLEANED IT AND WANTED TO CHARGE ME $80 FOR SOMETHING I HAVE NO CONTROL OVER. FINALLY THEY HONORED THE WARRANTY AND I DIDN'T PAY. THIS COMPLAINT IS TO HELP OTHER PEOPLE IF THIS HAPPENS TO THEM.
Mfg Campaign: 11258544
Recall Date: Sep 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE APPLYING BRAKES TO COME TO A STOP AT A STOP LIGHT, THE BRAKES WOULD NOT WORK AND THEN MADE A METAL GRINDING SOUND. AN ALERT WENT OFF AND THE BRAKE LIGHT BEGAN BLINKING. THE AUTOMATIC BRAKES ENGAGED AND SLAMMED ON. THE BRAKE LIGHT WENT SOLID AND THEN OFF, AND WAS REPLACED BY A "BRAKE BOOSTER FAULTY" WARNING. AFTER THIS INCIDENT, THE VEHICLE RETURNED TO NORMAL FUNCTIONING.
Corrective Action:
WHILE APPLYING BRAKES TO COME TO A STOP AT A STOP LIGHT, THE BRAKES WOULD NOT WORK AND THEN MADE A METAL GRINDING SOUND. AN ALERT WENT OFF AND THE BRAKE LIGHT BEGAN BLINKING. THE AUTOMATIC BRAKES ENGAGED AND SLAMMED ON. THE BRAKE LIGHT WENT SOLID AND THEN OFF, AND WAS REPLACED BY A "BRAKE BOOSTER FAULTY" WARNING. AFTER THIS INCIDENT, THE VEHICLE RETURNED TO NORMAL FUNCTIONING.
Additional Notes:
WHILE APPLYING BRAKES TO COME TO A STOP AT A STOP LIGHT, THE BRAKES WOULD NOT WORK AND THEN MADE A METAL GRINDING SOUND. AN ALERT WENT OFF AND THE BRAKE LIGHT BEGAN BLINKING. THE AUTOMATIC BRAKES ENGAGED AND SLAMMED ON. THE BRAKE LIGHT WENT SOLID AND THEN OFF, AND WAS REPLACED BY A "BRAKE BOOSTER FAULTY" WARNING. AFTER THIS INCIDENT, THE VEHICLE RETURNED TO NORMAL FUNCTIONING.
Mfg Campaign: 11258460
Recall Date: Sep 26, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED RIGHT AFTER I BOUGHT CAR AND IT APPEARS THIS IS QUITE A FREQUENT ISSUE WITH THIS CAR
Corrective Action:
BATTERY DIED RIGHT AFTER I BOUGHT CAR AND IT APPEARS THIS IS QUITE A FREQUENT ISSUE WITH THIS CAR
Additional Notes:
BATTERY DIED RIGHT AFTER I BOUGHT CAR AND IT APPEARS THIS IS QUITE A FREQUENT ISSUE WITH THIS CAR
Mfg Campaign: 11258156
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V904000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*PM CONSUMER STATES THAT DEALER INFORMED THEM THAT PARTS WERE AVAILABLE. VEHICLE WAS TAKEN IN AND SUSPENSION WAS REPLACED. *DL
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V904000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*PM CONSUMER STATES THAT DEALER INFORMED THEM THAT PARTS WERE AVAILABLE. VEHICLE WAS TAKEN IN AND SUSPENSION WAS REPLACED. *DL
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V904000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*PM CONSUMER STATES THAT DEALER INFORMED THEM THAT PARTS WERE AVAILABLE. VEHICLE WAS TAKEN IN AND SUSPENSION WAS REPLACED. *DL
Mfg Campaign: 11257737
Recall Date: Sep 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
PULLING OUT OF PARKING LOTS WHERE THERE IS SLIGHT DIP CRASH AVOIDANCE SYSTEM WILL KICK IN WHILE TURN INTO TRAFFIC AND WILL STOP THE VEHICLE ALMOST MIDDLE OF THE ROAD, ALMOST GOT T BONE FEW TIME, I HAVE BROUGHT UP TO VW ATTENTION, DEALER KEEPS SAYING NOTHING WRONG WITH VEHICLE . TO ME IT IS SAFETY CONCERN, DEFINITELY FOR VW, THANK YOU
Corrective Action:
PULLING OUT OF PARKING LOTS WHERE THERE IS SLIGHT DIP CRASH AVOIDANCE SYSTEM WILL KICK IN WHILE TURN INTO TRAFFIC AND WILL STOP THE VEHICLE ALMOST MIDDLE OF THE ROAD, ALMOST GOT T BONE FEW TIME, I HAVE BROUGHT UP TO VW ATTENTION, DEALER KEEPS SAYING NOTHING WRONG WITH VEHICLE . TO ME IT IS SAFETY CONCERN, DEFINITELY FOR VW, THANK YOU
Additional Notes:
PULLING OUT OF PARKING LOTS WHERE THERE IS SLIGHT DIP CRASH AVOIDANCE SYSTEM WILL KICK IN WHILE TURN INTO TRAFFIC AND WILL STOP THE VEHICLE ALMOST MIDDLE OF THE ROAD, ALMOST GOT T BONE FEW TIME, I HAVE BROUGHT UP TO VW ATTENTION, DEALER KEEPS SAYING NOTHING WRONG WITH VEHICLE . TO ME IT IS SAFETY CONCERN, DEFINITELY FOR VW, THANK YOU
Mfg Campaign: 11255182
Recall Date: Sep 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE MIDDLE ROW SEATS VIOLENTLY SHIFTED FORWARD WHILE OCCUPIED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED WHILE THE SEATS WERE NOT OCCUPIED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 11,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE MIDDLE ROW SEATS VIOLENTLY SHIFTED FORWARD WHILE OCCUPIED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED WHILE THE SEATS WERE NOT OCCUPIED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 11,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE MIDDLE ROW SEATS VIOLENTLY SHIFTED FORWARD WHILE OCCUPIED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED WHILE THE SEATS WERE NOT OCCUPIED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 11,000.
Mfg Campaign: 11254801
Recall Date: Sep 11, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
IN THE LAST 6 MONTHS I HAVE PURCHASED TWO 2018 VOLKSWAGEN ATLAS SE SUV'S BOTH VEHICLE HAD A FAULTY SEAT BELT BUCKLES IN THE REAR SEAT SECTION. UNDER PRESSURE OF CAR SEAT INSTALLATION AND/OR NORMAL USE THESE BUCKLES HAVE BEEN DEEMED FAULTY BY A VOLKSWAGEN DEALERSHIP AND I WAS ADVISED TO NOT USE THE BUCKLE UNTIL A REPLACEMENT WAS ORDERED. THE EASIEST WAY TO VISUALLY SEE THE DEFECT IS TO LOOK AT THE BUCKLE AND IF THE RED DEPRESS BUTTON RAISES ABOVE THE EXTERIOR PLASTIC IT IS CONSIDERED FAULTY AND SHOULD BE REPORTED TO THE DEALERSHIP. I HAVE ATTACHED ONE NORMAL PHOTO AND A FAULTY PHOTO.
Corrective Action:
IN THE LAST 6 MONTHS I HAVE PURCHASED TWO 2018 VOLKSWAGEN ATLAS SE SUV'S BOTH VEHICLE HAD A FAULTY SEAT BELT BUCKLES IN THE REAR SEAT SECTION. UNDER PRESSURE OF CAR SEAT INSTALLATION AND/OR NORMAL USE THESE BUCKLES HAVE BEEN DEEMED FAULTY BY A VOLKSWAGEN DEALERSHIP AND I WAS ADVISED TO NOT USE THE BUCKLE UNTIL A REPLACEMENT WAS ORDERED. THE EASIEST WAY TO VISUALLY SEE THE DEFECT IS TO LOOK AT THE BUCKLE AND IF THE RED DEPRESS BUTTON RAISES ABOVE THE EXTERIOR PLASTIC IT IS CONSIDERED FAULTY AND SHOULD BE REPORTED TO THE DEALERSHIP. I HAVE ATTACHED ONE NORMAL PHOTO AND A FAULTY PHOTO.
Additional Notes:
IN THE LAST 6 MONTHS I HAVE PURCHASED TWO 2018 VOLKSWAGEN ATLAS SE SUV'S BOTH VEHICLE HAD A FAULTY SEAT BELT BUCKLES IN THE REAR SEAT SECTION. UNDER PRESSURE OF CAR SEAT INSTALLATION AND/OR NORMAL USE THESE BUCKLES HAVE BEEN DEEMED FAULTY BY A VOLKSWAGEN DEALERSHIP AND I WAS ADVISED TO NOT USE THE BUCKLE UNTIL A REPLACEMENT WAS ORDERED. THE EASIEST WAY TO VISUALLY SEE THE DEFECT IS TO LOOK AT THE BUCKLE AND IF THE RED DEPRESS BUTTON RAISES ABOVE THE EXTERIOR PLASTIC IT IS CONSIDERED FAULTY AND SHOULD BE REPORTED TO THE DEALERSHIP. I HAVE ATTACHED ONE NORMAL PHOTO AND A FAULTY PHOTO.
Mfg Campaign: 11253308
Recall Date: Sep 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN EXITING A DRIVEWAY INTO TRAFFIC, IF THERE IS A DECLINE OR HILL, THE AUTOMATIC BREAKING CAUSES THE CAR TO STALL IN THE MIDDLE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES NOW IN 2 DIFFERENT PLACES. THE SENSORS START BEEPING AND THE CAR WILL SHUT DOWN WHERE YOU HAVE NO CONTROL. YOU HAVE TO PUT THE CAR BACK IN GEAR AND RESTART THE ENGINE. THIS IS VERY DANGEROUS. I LET THE SERVICE DEPARTMENT AT VW IN DEVON KNOW AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT AFTER RUNNING DIAGNOSTICS.
Corrective Action:
WHEN EXITING A DRIVEWAY INTO TRAFFIC, IF THERE IS A DECLINE OR HILL, THE AUTOMATIC BREAKING CAUSES THE CAR TO STALL IN THE MIDDLE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES NOW IN 2 DIFFERENT PLACES. THE SENSORS START BEEPING AND THE CAR WILL SHUT DOWN WHERE YOU HAVE NO CONTROL. YOU HAVE TO PUT THE CAR BACK IN GEAR AND RESTART THE ENGINE. THIS IS VERY DANGEROUS. I LET THE SERVICE DEPARTMENT AT VW IN DEVON KNOW AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT AFTER RUNNING DIAGNOSTICS.
Additional Notes:
WHEN EXITING A DRIVEWAY INTO TRAFFIC, IF THERE IS A DECLINE OR HILL, THE AUTOMATIC BREAKING CAUSES THE CAR TO STALL IN THE MIDDLE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES NOW IN 2 DIFFERENT PLACES. THE SENSORS START BEEPING AND THE CAR WILL SHUT DOWN WHERE YOU HAVE NO CONTROL. YOU HAVE TO PUT THE CAR BACK IN GEAR AND RESTART THE ENGINE. THIS IS VERY DANGEROUS. I LET THE SERVICE DEPARTMENT AT VW IN DEVON KNOW AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT AFTER RUNNING DIAGNOSTICS.
Mfg Campaign: 11244122
Recall Date: Aug 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2018 VW ATLAS BRAKE SENSORS THAT ACTIVATE WHEN THEY SEE SOMETHING THAT MAY CAUSE A CRASH SLAMMING THE BRAKES ON. THAT WOULD BE GOOD IF IT WAS REASONABLE BUT WHAT HAPPENS IS THE BRAKES SLAM ON JUST DRIVING OUT OF A DRIVEWAY!! I HAVE TAKEN IT TO VW AND THEY CAN'T DO ANYTHING BECAUSE IT WAS WITHIN THE DESIGN SETTINGS. IT ALWAYS DOES IT WHEN YOU LEAST EXPECT IT SO WHEN PULLING OUT OF A DRIVEWAY IT IS A CRAP SHOOT WHETHER IT WILL ACTIVATE THE BRAKES OR NOT, AND IT IS GOING TO CAUSE A ACCIDENT BECAUSE YOU DON'T KNOW WHEN OR WHERE IT IS GOING TO HAPPEN. I WROTE A COMPLAINT AT CAR COMPLAINTS.COM AND I SAW SEVERAL OTHER PEOPLE HAVING THE SAME PROBLEM. I WORRY ABOUT THE SNOW AND WHAT WOULD HAPPEN IT IS A VERY UNSAFE CONDITION PLEASE HELP WITH GETTING VW TO FIX THIS ISSUE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
MY 2018 VW ATLAS BRAKE SENSORS THAT ACTIVATE WHEN THEY SEE SOMETHING THAT MAY CAUSE A CRASH SLAMMING THE BRAKES ON. THAT WOULD BE GOOD IF IT WAS REASONABLE BUT WHAT HAPPENS IS THE BRAKES SLAM ON JUST DRIVING OUT OF A DRIVEWAY!! I HAVE TAKEN IT TO VW AND THEY CAN'T DO ANYTHING BECAUSE IT WAS WITHIN THE DESIGN SETTINGS. IT ALWAYS DOES IT WHEN YOU LEAST EXPECT IT SO WHEN PULLING OUT OF A DRIVEWAY IT IS A CRAP SHOOT WHETHER IT WILL ACTIVATE THE BRAKES OR NOT, AND IT IS GOING TO CAUSE A ACCIDENT BECAUSE YOU DON'T KNOW WHEN OR WHERE IT IS GOING TO HAPPEN. I WROTE A COMPLAINT AT CAR COMPLAINTS.COM AND I SAW SEVERAL OTHER PEOPLE HAVING THE SAME PROBLEM. I WORRY ABOUT THE SNOW AND WHAT WOULD HAPPEN IT IS A VERY UNSAFE CONDITION PLEASE HELP WITH GETTING VW TO FIX THIS ISSUE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
MY 2018 VW ATLAS BRAKE SENSORS THAT ACTIVATE WHEN THEY SEE SOMETHING THAT MAY CAUSE A CRASH SLAMMING THE BRAKES ON. THAT WOULD BE GOOD IF IT WAS REASONABLE BUT WHAT HAPPENS IS THE BRAKES SLAM ON JUST DRIVING OUT OF A DRIVEWAY!! I HAVE TAKEN IT TO VW AND THEY CAN'T DO ANYTHING BECAUSE IT WAS WITHIN THE DESIGN SETTINGS. IT ALWAYS DOES IT WHEN YOU LEAST EXPECT IT SO WHEN PULLING OUT OF A DRIVEWAY IT IS A CRAP SHOOT WHETHER IT WILL ACTIVATE THE BRAKES OR NOT, AND IT IS GOING TO CAUSE A ACCIDENT BECAUSE YOU DON'T KNOW WHEN OR WHERE IT IS GOING TO HAPPEN. I WROTE A COMPLAINT AT CAR COMPLAINTS.COM AND I SAW SEVERAL OTHER PEOPLE HAVING THE SAME PROBLEM. I WORRY ABOUT THE SNOW AND WHAT WOULD HAPPEN IT IS A VERY UNSAFE CONDITION PLEASE HELP WITH GETTING VW TO FIX THIS ISSUE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11243697
Recall Date: Aug 13, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
HI MY WIFE DRIVES A 2018 ATLAS AS OUR FAMILY CAR. WE HAVE HAD SEVERAL INCIDENTS WHERE THE AUTOMATIC BRAKING HAS SUDDENLY ENGAGED WHEN THERE WERE NO CARS NEAR THE VEHICLE. THIS HAS HAPPENED WHILE PARKING ON FLAT SURFACES IN AN EMPTY LOT, PARKING IN EMPTY LOT ON A VERY SLIGHTLY INCLINE, AND WHILE CRUISING WITHIN A HIGHWAY LANE WITHOUT A CAR IMMEDIATELY IN FRONT OR BEHIND US. UNPREDICTABLE UNCONTROLLED SUDDEN BRAKING IS DANGEROUS AND CAN ACTUALLY CAUSE COLLISIONS. THE ATLAS IS A VEHICLE WHICH IS COMMONLY USED TO TRANSPORT FAMILIES AND THEIR CHILDREN. I HOPE A NHTSA RECALL CAN BE ISSUED TO ADDRESS THIS PROBLEM.
Corrective Action:
HI MY WIFE DRIVES A 2018 ATLAS AS OUR FAMILY CAR. WE HAVE HAD SEVERAL INCIDENTS WHERE THE AUTOMATIC BRAKING HAS SUDDENLY ENGAGED WHEN THERE WERE NO CARS NEAR THE VEHICLE. THIS HAS HAPPENED WHILE PARKING ON FLAT SURFACES IN AN EMPTY LOT, PARKING IN EMPTY LOT ON A VERY SLIGHTLY INCLINE, AND WHILE CRUISING WITHIN A HIGHWAY LANE WITHOUT A CAR IMMEDIATELY IN FRONT OR BEHIND US. UNPREDICTABLE UNCONTROLLED SUDDEN BRAKING IS DANGEROUS AND CAN ACTUALLY CAUSE COLLISIONS. THE ATLAS IS A VEHICLE WHICH IS COMMONLY USED TO TRANSPORT FAMILIES AND THEIR CHILDREN. I HOPE A NHTSA RECALL CAN BE ISSUED TO ADDRESS THIS PROBLEM.
Additional Notes:
HI MY WIFE DRIVES A 2018 ATLAS AS OUR FAMILY CAR. WE HAVE HAD SEVERAL INCIDENTS WHERE THE AUTOMATIC BRAKING HAS SUDDENLY ENGAGED WHEN THERE WERE NO CARS NEAR THE VEHICLE. THIS HAS HAPPENED WHILE PARKING ON FLAT SURFACES IN AN EMPTY LOT, PARKING IN EMPTY LOT ON A VERY SLIGHTLY INCLINE, AND WHILE CRUISING WITHIN A HIGHWAY LANE WITHOUT A CAR IMMEDIATELY IN FRONT OR BEHIND US. UNPREDICTABLE UNCONTROLLED SUDDEN BRAKING IS DANGEROUS AND CAN ACTUALLY CAUSE COLLISIONS. THE ATLAS IS A VEHICLE WHICH IS COMMONLY USED TO TRANSPORT FAMILIES AND THEIR CHILDREN. I HOPE A NHTSA RECALL CAN BE ISSUED TO ADDRESS THIS PROBLEM.
Mfg Campaign: 11242194
Recall Date: Aug 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AS I WAS GOING STRAIGHT THROUGH A BUSY INTERSECTION THE CAR AUTOMATIC BRAKING TURNED ON AND CAUSED THE CAR TO STOP IN THE MIDDLE OF THE INTERSECTION. I WAS ALMOST T-BONED BY ANOTHER CAR. THERE ARE NOTHING IN FRONT OF ME. CLEAR DAY. 85 DEGREES. 9 AM.
Corrective Action:
AS I WAS GOING STRAIGHT THROUGH A BUSY INTERSECTION THE CAR AUTOMATIC BRAKING TURNED ON AND CAUSED THE CAR TO STOP IN THE MIDDLE OF THE INTERSECTION. I WAS ALMOST T-BONED BY ANOTHER CAR. THERE ARE NOTHING IN FRONT OF ME. CLEAR DAY. 85 DEGREES. 9 AM.
Additional Notes:
AS I WAS GOING STRAIGHT THROUGH A BUSY INTERSECTION THE CAR AUTOMATIC BRAKING TURNED ON AND CAUSED THE CAR TO STOP IN THE MIDDLE OF THE INTERSECTION. I WAS ALMOST T-BONED BY ANOTHER CAR. THERE ARE NOTHING IN FRONT OF ME. CLEAR DAY. 85 DEGREES. 9 AM.
Mfg Campaign: 11228895
Recall Date: Jul 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Corrective Action:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Additional Notes:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Mfg Campaign: 11219409
Recall Date: Jun 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Corrective Action:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Additional Notes:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Mfg Campaign: 11219409
Recall Date: Jun 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Corrective Action:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Additional Notes:
ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.
Mfg Campaign: 11219409
Recall Date: Jun 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT SMELLED FUEL COMING FROM THE VEHICLE. WHILE REFUELING THE VEHICLE, THE CONTACT SAW FUEL LEAKING UNDERNEATH FROM THE FUEL TANK. THE CONTACT TOOK THE VEHICLE TO VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) AND WAS INFORMED THAT HE CAUSED THE DAMAGE; THEREFORE, THE DEALER REFUSED TO REPAIR THE VEHICLE. THERE WAS A VALID WARRANTY IN EFFECT SINCE THERE WAS CURRENTLY ONLY 14,000 MILES ON THE VEHICLE. IN 2018, THERE WAS AN UNKNOWN RECALL FOR THE FUEL TANK LEAKING EVEN THOUGH THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT SMELLED FUEL COMING FROM THE VEHICLE. WHILE REFUELING THE VEHICLE, THE CONTACT SAW FUEL LEAKING UNDERNEATH FROM THE FUEL TANK. THE CONTACT TOOK THE VEHICLE TO VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) AND WAS INFORMED THAT HE CAUSED THE DAMAGE; THEREFORE, THE DEALER REFUSED TO REPAIR THE VEHICLE. THERE WAS A VALID WARRANTY IN EFFECT SINCE THERE WAS CURRENTLY ONLY 14,000 MILES ON THE VEHICLE. IN 2018, THERE WAS AN UNKNOWN RECALL FOR THE FUEL TANK LEAKING EVEN THOUGH THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT SMELLED FUEL COMING FROM THE VEHICLE. WHILE REFUELING THE VEHICLE, THE CONTACT SAW FUEL LEAKING UNDERNEATH FROM THE FUEL TANK. THE CONTACT TOOK THE VEHICLE TO VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) AND WAS INFORMED THAT HE CAUSED THE DAMAGE; THEREFORE, THE DEALER REFUSED TO REPAIR THE VEHICLE. THERE WAS A VALID WARRANTY IN EFFECT SINCE THERE WAS CURRENTLY ONLY 14,000 MILES ON THE VEHICLE. IN 2018, THERE WAS AN UNKNOWN RECALL FOR THE FUEL TANK LEAKING EVEN THOUGH THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 11219420
Recall Date: Jun 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PURCHASED THE ATLAS BRAND NEW. 2000 MILES IN STARTED TO HEAR LOUD RATTLING NOISE COMING FROM THE FRONT OF THE CAR LIKE THE STRUTS WERE GOING BAD, TOOK TO DEALERSHIP THEY STATED MY DUST BOOT COVER WAS STUCK AND JUST NEEDED TO BE GREASED. 1000-2000 MORE MILES LATER SAME NOISE CAME BACK TOOK IT TO THE DEALERSHIP THEY COULDN'T DUPLICATE THE NOISE IT IS ESPECIALLY LOUD WHEN GOING OVER BUMPS. I MADE SHOP MANAGER RIDE WITH ME AND HE HEARD THE NOISE. HE REPLACED A STRUT MOUNT AND DUST COVER. 2500 MORE MILES LATER AND THE NOISE IS BACK. BOOT COVER IS STUCK AGAIN. DEALERSHIP FIXED IT AGAIN CAR IS BACK IN THE SHOP FOR THE NOISE AGAIN. PROBLEM HAS BEEN REPORTED TO VW NO RESPONSE YET. THIS IS THE 4TH RENTAL CAR I HAVE HAD DUE TO THIS PROBLEM. ON THE THIRD GO AROUND THEY TOLD ME THEY FIXED THE PROBLEM AND I DIDN'T EVEN GET OUT OF THE PARKING LOT AND HEARD THE NOISE. TURNED RIGHT AROUND AND TOOK IT BACK. THEY GAVE MY RENTAL CAR BACK AND HAD MY CAR FOR A WEEK.
Corrective Action:
PURCHASED THE ATLAS BRAND NEW. 2000 MILES IN STARTED TO HEAR LOUD RATTLING NOISE COMING FROM THE FRONT OF THE CAR LIKE THE STRUTS WERE GOING BAD, TOOK TO DEALERSHIP THEY STATED MY DUST BOOT COVER WAS STUCK AND JUST NEEDED TO BE GREASED. 1000-2000 MORE MILES LATER SAME NOISE CAME BACK TOOK IT TO THE DEALERSHIP THEY COULDN'T DUPLICATE THE NOISE IT IS ESPECIALLY LOUD WHEN GOING OVER BUMPS. I MADE SHOP MANAGER RIDE WITH ME AND HE HEARD THE NOISE. HE REPLACED A STRUT MOUNT AND DUST COVER. 2500 MORE MILES LATER AND THE NOISE IS BACK. BOOT COVER IS STUCK AGAIN. DEALERSHIP FIXED IT AGAIN CAR IS BACK IN THE SHOP FOR THE NOISE AGAIN. PROBLEM HAS BEEN REPORTED TO VW NO RESPONSE YET. THIS IS THE 4TH RENTAL CAR I HAVE HAD DUE TO THIS PROBLEM. ON THE THIRD GO AROUND THEY TOLD ME THEY FIXED THE PROBLEM AND I DIDN'T EVEN GET OUT OF THE PARKING LOT AND HEARD THE NOISE. TURNED RIGHT AROUND AND TOOK IT BACK. THEY GAVE MY RENTAL CAR BACK AND HAD MY CAR FOR A WEEK.
Additional Notes:
PURCHASED THE ATLAS BRAND NEW. 2000 MILES IN STARTED TO HEAR LOUD RATTLING NOISE COMING FROM THE FRONT OF THE CAR LIKE THE STRUTS WERE GOING BAD, TOOK TO DEALERSHIP THEY STATED MY DUST BOOT COVER WAS STUCK AND JUST NEEDED TO BE GREASED. 1000-2000 MORE MILES LATER SAME NOISE CAME BACK TOOK IT TO THE DEALERSHIP THEY COULDN'T DUPLICATE THE NOISE IT IS ESPECIALLY LOUD WHEN GOING OVER BUMPS. I MADE SHOP MANAGER RIDE WITH ME AND HE HEARD THE NOISE. HE REPLACED A STRUT MOUNT AND DUST COVER. 2500 MORE MILES LATER AND THE NOISE IS BACK. BOOT COVER IS STUCK AGAIN. DEALERSHIP FIXED IT AGAIN CAR IS BACK IN THE SHOP FOR THE NOISE AGAIN. PROBLEM HAS BEEN REPORTED TO VW NO RESPONSE YET. THIS IS THE 4TH RENTAL CAR I HAVE HAD DUE TO THIS PROBLEM. ON THE THIRD GO AROUND THEY TOLD ME THEY FIXED THE PROBLEM AND I DIDN'T EVEN GET OUT OF THE PARKING LOT AND HEARD THE NOISE. TURNED RIGHT AROUND AND TOOK IT BACK. THEY GAVE MY RENTAL CAR BACK AND HAD MY CAR FOR A WEEK.
Mfg Campaign: 11219183
Recall Date: Jun 11, 2019
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