Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FK
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BU
Recall Date: Aug 21, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y8
Recall Date: Mar 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
619 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact stated while driving approximately 55 MPH, the driver's and front passenger’s side window failed to operate as needed. The contact also stated that the parking brake failed to operate as designed. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed; however, the dealer was not able to assist. The vehicle was not repaired. The manufacturer was also notified of the failure. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact stated while driving approximately 55 MPH, the driver's and front passenger’s side window failed to operate as needed. The contact also stated that the parking brake failed to operate as designed. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed; however, the dealer was not able to assist. The vehicle was not repaired. The manufacturer was also notified of the failure. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact stated while driving approximately 55 MPH, the driver's and front passenger’s side window failed to operate as needed. The contact also stated that the parking brake failed to operate as designed. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed; however, the dealer was not able to assist. The vehicle was not repaired. The manufacturer was also notified of the failure. The approximate failure mileage was 20,000.
Mfg Campaign: 11458209
Recall Date: Mar 24, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My Atlas has been at the dealer for 57 days as of today. SMITH VW let me know that they have received a wiring harness to replace in my vehicle.... but WHY if the recall specifically states " NO FIX is available". Is another defective wiring harness being installed as a short term remedy?I told VW corporate I was contacting an attorney for assistance on Tuesday AM, 24 hours later the part magically became available to install in my 2019 Atlas??
Corrective Action:
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My Atlas has been at the dealer for 57 days as of today. SMITH VW let me know that they have received a wiring harness to replace in my vehicle.... but WHY if the recall specifically states " NO FIX is available". Is another defective wiring harness being installed as a short term remedy?I told VW corporate I was contacting an attorney for assistance on Tuesday AM, 24 hours later the part magically became available to install in my 2019 Atlas??
Additional Notes:
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My Atlas has been at the dealer for 57 days as of today. SMITH VW let me know that they have received a wiring harness to replace in my vehicle.... but WHY if the recall specifically states " NO FIX is available". Is another defective wiring harness being installed as a short term remedy?I told VW corporate I was contacting an attorney for assistance on Tuesday AM, 24 hours later the part magically became available to install in my 2019 Atlas??
Mfg Campaign: 11458071
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My Atlas has been at the dealer for 57 days as of today. SMITH VW let me know that they have received a wiring harness to replace in my vehicle.... but WHY if the recall specifically states " NO FIX is available". Is another defective wiring harness being installed as a short term remedy?I told VW corporate I was contacting an attorney for assistance on Tuesday AM, 24 hours later the part magically became available to install in my 2019 Atlas??
Corrective Action:
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My Atlas has been at the dealer for 57 days as of today. SMITH VW let me know that they have received a wiring harness to replace in my vehicle.... but WHY if the recall specifically states " NO FIX is available". Is another defective wiring harness being installed as a short term remedy?I told VW corporate I was contacting an attorney for assistance on Tuesday AM, 24 hours later the part magically became available to install in my 2019 Atlas??
Additional Notes:
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My Atlas has been at the dealer for 57 days as of today. SMITH VW let me know that they have received a wiring harness to replace in my vehicle.... but WHY if the recall specifically states " NO FIX is available". Is another defective wiring harness being installed as a short term remedy?I told VW corporate I was contacting an attorney for assistance on Tuesday AM, 24 hours later the part magically became available to install in my 2019 Atlas??
Mfg Campaign: 11458071
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had a routine oil change, the Manager asked me if I had been having any issues because an error code showed up in the inspection. I said I hadn't, so he said it must have been nothing. I drove across town, when all of the sudden alarms and warning messages started going off in my car (pictures attached). Additionally, my car unexpectedly had the emergency brake come on while I was driving through the parking lot. It was a frightening experience and I felt that the dealership let me leave in an unsafe car. They assured me it was nothing they had done, just a coincidence that it happened during the oil change. They kept my car and gave me a loaner while it was being fixed. I am now wondering if I have to go to back and have it fixed on the passenger side.
Corrective Action:
I had a routine oil change, the Manager asked me if I had been having any issues because an error code showed up in the inspection. I said I hadn't, so he said it must have been nothing. I drove across town, when all of the sudden alarms and warning messages started going off in my car (pictures attached). Additionally, my car unexpectedly had the emergency brake come on while I was driving through the parking lot. It was a frightening experience and I felt that the dealership let me leave in an unsafe car. They assured me it was nothing they had done, just a coincidence that it happened during the oil change. They kept my car and gave me a loaner while it was being fixed. I am now wondering if I have to go to back and have it fixed on the passenger side.
Additional Notes:
I had a routine oil change, the Manager asked me if I had been having any issues because an error code showed up in the inspection. I said I hadn't, so he said it must have been nothing. I drove across town, when all of the sudden alarms and warning messages started going off in my car (pictures attached). Additionally, my car unexpectedly had the emergency brake come on while I was driving through the parking lot. It was a frightening experience and I felt that the dealership let me leave in an unsafe car. They assured me it was nothing they had done, just a coincidence that it happened during the oil change. They kept my car and gave me a loaner while it was being fixed. I am now wondering if I have to go to back and have it fixed on the passenger side.
Mfg Campaign: 11457784
Recall Date: Mar 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Corrective Action:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Additional Notes:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Mfg Campaign: 11457566
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Corrective Action:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Additional Notes:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Mfg Campaign: 11457566
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Corrective Action:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Additional Notes:
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault Accident. The flaws in the vehicle didn’t cause the car accident, yet it wasn’t protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn’t let me up load them so I took pictures of the videos.
Mfg Campaign: 11457566
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and i have had a number of close calls with people nearly hitting me. I have taken it to my dealer that i leased it from and a dealer in South Carolina while on vacation and spoken to VW customer service directly but they tell me there is no issue. To stop the warnings going off i have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But i worked this out myself and VW insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but VW did not express any concern. While driving from NJ to SC in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling VW i would not drive it home they told us to go to the local VW garage in SC but they found nothing wrong with the car. The problem still persists today.
Corrective Action:
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and i have had a number of close calls with people nearly hitting me. I have taken it to my dealer that i leased it from and a dealer in South Carolina while on vacation and spoken to VW customer service directly but they tell me there is no issue. To stop the warnings going off i have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But i worked this out myself and VW insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but VW did not express any concern. While driving from NJ to SC in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling VW i would not drive it home they told us to go to the local VW garage in SC but they found nothing wrong with the car. The problem still persists today.
Additional Notes:
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and i have had a number of close calls with people nearly hitting me. I have taken it to my dealer that i leased it from and a dealer in South Carolina while on vacation and spoken to VW customer service directly but they tell me there is no issue. To stop the warnings going off i have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But i worked this out myself and VW insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but VW did not express any concern. While driving from NJ to SC in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling VW i would not drive it home they told us to go to the local VW garage in SC but they found nothing wrong with the car. The problem still persists today.
Mfg Campaign: 11457588
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and i have had a number of close calls with people nearly hitting me. I have taken it to my dealer that i leased it from and a dealer in South Carolina while on vacation and spoken to VW customer service directly but they tell me there is no issue. To stop the warnings going off i have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But i worked this out myself and VW insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but VW did not express any concern. While driving from NJ to SC in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling VW i would not drive it home they told us to go to the local VW garage in SC but they found nothing wrong with the car. The problem still persists today.
Corrective Action:
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and i have had a number of close calls with people nearly hitting me. I have taken it to my dealer that i leased it from and a dealer in South Carolina while on vacation and spoken to VW customer service directly but they tell me there is no issue. To stop the warnings going off i have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But i worked this out myself and VW insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but VW did not express any concern. While driving from NJ to SC in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling VW i would not drive it home they told us to go to the local VW garage in SC but they found nothing wrong with the car. The problem still persists today.
Additional Notes:
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and i have had a number of close calls with people nearly hitting me. I have taken it to my dealer that i leased it from and a dealer in South Carolina while on vacation and spoken to VW customer service directly but they tell me there is no issue. To stop the warnings going off i have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But i worked this out myself and VW insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but VW did not express any concern. While driving from NJ to SC in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling VW i would not drive it home they told us to go to the local VW garage in SC but they found nothing wrong with the car. The problem still persists today.
Mfg Campaign: 11457588
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Since the purchase of this vehicle in 2019 I have complained that it was not shifting gears properly and upon first acceleration the Atlas would feel jumpy or hesitate. When slowing down even at 5 or 10 mph the vehicle would stay in 3rd gear. In June 2020 I had it documented, VW tech tested vehicle and stated performing to manufacturer's specs. It stayed like this and I took to another dealer in April 2021, Nov 2021, & Dec 2021 & was told transmission fine, then it began making a loud noise at 60 mph, car would softly shake or vibrate & took back to dealer in Feb 2022 and it was found that the transmission was faulty. Big chunks of metal scrap were found in pan by dealer tech. VW advised dealer to change out transmission & cooler for a new one. Vehicle was returned to me with new transmission & cooler. I have since noticed that it continues to jump or hesitate at first acceleration and I am afraid that I will continue to have the issue and my vehicle will no longer be under warranty in a few thousand miles. NO WARNING lights or messages ever appeared so to them it was fine until the sound was undeniable and big chunks of metal were found. This is unsafe for anyone to drive around with a faulty transmission.
Corrective Action:
Since the purchase of this vehicle in 2019 I have complained that it was not shifting gears properly and upon first acceleration the Atlas would feel jumpy or hesitate. When slowing down even at 5 or 10 mph the vehicle would stay in 3rd gear. In June 2020 I had it documented, VW tech tested vehicle and stated performing to manufacturer's specs. It stayed like this and I took to another dealer in April 2021, Nov 2021, & Dec 2021 & was told transmission fine, then it began making a loud noise at 60 mph, car would softly shake or vibrate & took back to dealer in Feb 2022 and it was found that the transmission was faulty. Big chunks of metal scrap were found in pan by dealer tech. VW advised dealer to change out transmission & cooler for a new one. Vehicle was returned to me with new transmission & cooler. I have since noticed that it continues to jump or hesitate at first acceleration and I am afraid that I will continue to have the issue and my vehicle will no longer be under warranty in a few thousand miles. NO WARNING lights or messages ever appeared so to them it was fine until the sound was undeniable and big chunks of metal were found. This is unsafe for anyone to drive around with a faulty transmission.
Additional Notes:
Since the purchase of this vehicle in 2019 I have complained that it was not shifting gears properly and upon first acceleration the Atlas would feel jumpy or hesitate. When slowing down even at 5 or 10 mph the vehicle would stay in 3rd gear. In June 2020 I had it documented, VW tech tested vehicle and stated performing to manufacturer's specs. It stayed like this and I took to another dealer in April 2021, Nov 2021, & Dec 2021 & was told transmission fine, then it began making a loud noise at 60 mph, car would softly shake or vibrate & took back to dealer in Feb 2022 and it was found that the transmission was faulty. Big chunks of metal scrap were found in pan by dealer tech. VW advised dealer to change out transmission & cooler for a new one. Vehicle was returned to me with new transmission & cooler. I have since noticed that it continues to jump or hesitate at first acceleration and I am afraid that I will continue to have the issue and my vehicle will no longer be under warranty in a few thousand miles. NO WARNING lights or messages ever appeared so to them it was fine until the sound was undeniable and big chunks of metal were found. This is unsafe for anyone to drive around with a faulty transmission.
Mfg Campaign: 11457635
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Corrective Action:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Additional Notes:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Mfg Campaign: 11457666
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Corrective Action:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Additional Notes:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Mfg Campaign: 11457666
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Corrective Action:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Additional Notes:
Windows- The drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75MPH at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on Interstate 40 going at approx 65MPH. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
Mfg Campaign: 11457666
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The steering wheel shakes uncontrollably when braking going past 50mph. Took it in to VW dealership several times and they didn’t know the cause of the shaking. They said the rotors and the brakes were still good.
Corrective Action:
The steering wheel shakes uncontrollably when braking going past 50mph. Took it in to VW dealership several times and they didn’t know the cause of the shaking. They said the rotors and the brakes were still good.
Additional Notes:
The steering wheel shakes uncontrollably when braking going past 50mph. Took it in to VW dealership several times and they didn’t know the cause of the shaking. They said the rotors and the brakes were still good.
Mfg Campaign: 11457754
Recall Date: Mar 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Corrective Action:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Additional Notes:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Mfg Campaign: 11457407
Recall Date: Mar 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Corrective Action:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Additional Notes:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Mfg Campaign: 11457407
Recall Date: Mar 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Corrective Action:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Additional Notes:
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. VW has not been able to fix the issues
Mfg Campaign: 11457407
Recall Date: Mar 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
Corrective Action:
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
Additional Notes:
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
Mfg Campaign: 11457449
Recall Date: Mar 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
Corrective Action:
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
Additional Notes:
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
Mfg Campaign: 11457449
Recall Date: Mar 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2019 VW Atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no ETA. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at Volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with VW Corporate and have currently been without my Atlas for 52 days and counting. WHY is this not a recall yet.... definitely a safety issue.
Corrective Action:
My 2019 VW Atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no ETA. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at Volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with VW Corporate and have currently been without my Atlas for 52 days and counting. WHY is this not a recall yet.... definitely a safety issue.
Additional Notes:
My 2019 VW Atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no ETA. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at Volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with VW Corporate and have currently been without my Atlas for 52 days and counting. WHY is this not a recall yet.... definitely a safety issue.
Mfg Campaign: 11457174
Recall Date: Mar 17, 2022
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Valencia, CA • 36 yrs
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