Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FK
Recall Date: Oct 4, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BU
Recall Date: Aug 21, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y8
Recall Date: Mar 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
619 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2019 VW Atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no ETA. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at Volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with VW Corporate and have currently been without my Atlas for 52 days and counting. WHY is this not a recall yet.... definitely a safety issue.
Corrective Action:
My 2019 VW Atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no ETA. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at Volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with VW Corporate and have currently been without my Atlas for 52 days and counting. WHY is this not a recall yet.... definitely a safety issue.
Additional Notes:
My 2019 VW Atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no ETA. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at Volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with VW Corporate and have currently been without my Atlas for 52 days and counting. WHY is this not a recall yet.... definitely a safety issue.
Mfg Campaign: 11457174
Recall Date: Mar 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact stated while driving 30 MPH, the vehicle jerked and then stalled. The contact stated that the START/STOP, ABS, and check engine warning lights were illuminated. Additionally, the passenger’s and driver’s side rear windows would roll down independently. The door locks would also lock and unlock without driver input. The vehicle was taken to the local dealer and was diagnosed with door wiring harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact stated while driving 30 MPH, the vehicle jerked and then stalled. The contact stated that the START/STOP, ABS, and check engine warning lights were illuminated. Additionally, the passenger’s and driver’s side rear windows would roll down independently. The door locks would also lock and unlock without driver input. The vehicle was taken to the local dealer and was diagnosed with door wiring harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact stated while driving 30 MPH, the vehicle jerked and then stalled. The contact stated that the START/STOP, ABS, and check engine warning lights were illuminated. Additionally, the passenger’s and driver’s side rear windows would roll down independently. The door locks would also lock and unlock without driver input. The vehicle was taken to the local dealer and was diagnosed with door wiring harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
Mfg Campaign: 11457178
Recall Date: Mar 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
Mfg Campaign: 11456848
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
Corrective Action:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
Additional Notes:
The contact owns a 2019 Volkswagen Atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
Mfg Campaign: 11456848
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2019 VW Atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was Highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no ETA.
Corrective Action:
My 2019 VW Atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was Highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no ETA.
Additional Notes:
My 2019 VW Atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was Highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no ETA.
Mfg Campaign: 11456878
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2019 VW Atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was Highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no ETA.
Corrective Action:
My 2019 VW Atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was Highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no ETA.
Additional Notes:
My 2019 VW Atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was Highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no ETA.
Mfg Campaign: 11456878
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Corrective Action:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Additional Notes:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Mfg Campaign: 11456887
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Corrective Action:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Additional Notes:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Mfg Campaign: 11456887
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Corrective Action:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Additional Notes:
I have a 2019 VW R line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
Mfg Campaign: 11456887
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
Corrective Action:
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
Additional Notes:
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
Mfg Campaign: 11456906
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
Corrective Action:
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
Additional Notes:
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
Mfg Campaign: 11456906
Recall Date: Mar 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
Captain seat became unlatched when braking quickly, causing the 40lb child sitting in forward facing booster seat to slam head first into back of passenger seat. Seat was then difficult to re-set and lock back into proper position from driver's seat while pulling off highway to a safe location, resulting in child being trapped between captain seat and front passenger seat until vehicle was stopped. Latch appears to be working as expected and has not released unexpectedly otherwise.
Corrective Action:
Captain seat became unlatched when braking quickly, causing the 40lb child sitting in forward facing booster seat to slam head first into back of passenger seat. Seat was then difficult to re-set and lock back into proper position from driver's seat while pulling off highway to a safe location, resulting in child being trapped between captain seat and front passenger seat until vehicle was stopped. Latch appears to be working as expected and has not released unexpectedly otherwise.
Additional Notes:
Captain seat became unlatched when braking quickly, causing the 40lb child sitting in forward facing booster seat to slam head first into back of passenger seat. Seat was then difficult to re-set and lock back into proper position from driver's seat while pulling off highway to a safe location, resulting in child being trapped between captain seat and front passenger seat until vehicle was stopped. Latch appears to be working as expected and has not released unexpectedly otherwise.
Mfg Campaign: 11456329
Recall Date: Mar 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield wiper failure for the 5th time after repairs at VW dealership. The wiper timing on the drivers side continues to fall out of sync. The wiper sensor does not detect wiper failure.
Corrective Action:
Windshield wiper failure for the 5th time after repairs at VW dealership. The wiper timing on the drivers side continues to fall out of sync. The wiper sensor does not detect wiper failure.
Additional Notes:
Windshield wiper failure for the 5th time after repairs at VW dealership. The wiper timing on the drivers side continues to fall out of sync. The wiper sensor does not detect wiper failure.
Mfg Campaign: 11456006
Recall Date: Mar 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Corrective Action:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Additional Notes:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Mfg Campaign: 11455931
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Corrective Action:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Additional Notes:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Mfg Campaign: 11455931
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Corrective Action:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Additional Notes:
Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
Mfg Campaign: 11455931
Recall Date: Mar 9, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The driver door wiring harness started lowering windows randomly..it was replaced 3/1/22 and now it is bringing up two info driver door contact switch and electronic parking brake..online it is saying this is a safety issue.
Corrective Action:
The driver door wiring harness started lowering windows randomly..it was replaced 3/1/22 and now it is bringing up two info driver door contact switch and electronic parking brake..online it is saying this is a safety issue.
Additional Notes:
The driver door wiring harness started lowering windows randomly..it was replaced 3/1/22 and now it is bringing up two info driver door contact switch and electronic parking brake..online it is saying this is a safety issue.
Mfg Campaign: 11455650
Recall Date: Mar 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Coolant cap repeatedly came loose after 15,000 miles triggering low Coolant warning to come on. Appears to be a cap or reservoir issue.
Corrective Action:
Coolant cap repeatedly came loose after 15,000 miles triggering low Coolant warning to come on. Appears to be a cap or reservoir issue.
Additional Notes:
Coolant cap repeatedly came loose after 15,000 miles triggering low Coolant warning to come on. Appears to be a cap or reservoir issue.
Mfg Campaign: 11455303
Recall Date: Mar 5, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
Corrective Action:
In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
Additional Notes:
In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
Mfg Campaign: 11455355
Recall Date: Mar 5, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
Corrective Action:
In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
Additional Notes:
In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
Mfg Campaign: 11455355
Recall Date: Mar 5, 2022
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