Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 Audi TT Roadster, TT Coupe, S3 Sedan, R8 Coupe, A3 Sedan, A3 Etron, A3 Cabriolet, 2016 Golf Sportwagen, Golf R, Golf GTI, Golf A7, and E Golf vehicles. During air bag deployment, the front passenger air bag may explode or deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69DY, 61C1
Recall Date: Jul 27, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37L5
Recall Date: Jul 11, 2018
Consumer Complaints
67 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car started smelling like gas 10 days ago. There was no visible leak. We took it to the shop still can’t figure out the issues. Took it to pick up my son from school, it started leaking fuel (I had 1/4 of a tank left). I turned off the car and it stopped leaking fuel. Needing a fix quick, I then drove 4 miles to get to the shop. Before I started driving I checked and it said I had enough gas to drive 15 miles. However, while at a stop light, the car shuddered and completely died. We then had it towed to the shop and hour away. The dealership had had it since then and found that it was related to the fuel pump suction recall. However, because the problem has gotten so bad, I now need a new fuel tank. Because it will in fact continue to keep leaking fuel and no matter how much gas you put it will just leak out. This is a safety hazard not only for me as a driver but also to other drivers. After diagnosing the problem, the dealership called VW corporate to inquire whether they will cover the fix since the recall was what caused the issue. 10 days later, VW is still looking into it, and I’ve now spent over $1500 on a rental car and towing fees. This car was completely unsafe to drive. And it is completely irresponsible for VW to allow customers to drive an unsafe vehicle and make us pay for repairs for issues that we didn’t cause.
Corrective Action:
My car started smelling like gas 10 days ago. There was no visible leak. We took it to the shop still can’t figure out the issues. Took it to pick up my son from school, it started leaking fuel (I had 1/4 of a tank left). I turned off the car and it stopped leaking fuel. Needing a fix quick, I then drove 4 miles to get to the shop. Before I started driving I checked and it said I had enough gas to drive 15 miles. However, while at a stop light, the car shuddered and completely died. We then had it towed to the shop and hour away. The dealership had had it since then and found that it was related to the fuel pump suction recall. However, because the problem has gotten so bad, I now need a new fuel tank. Because it will in fact continue to keep leaking fuel and no matter how much gas you put it will just leak out. This is a safety hazard not only for me as a driver but also to other drivers. After diagnosing the problem, the dealership called VW corporate to inquire whether they will cover the fix since the recall was what caused the issue. 10 days later, VW is still looking into it, and I’ve now spent over $1500 on a rental car and towing fees. This car was completely unsafe to drive. And it is completely irresponsible for VW to allow customers to drive an unsafe vehicle and make us pay for repairs for issues that we didn’t cause.
Additional Notes:
My car started smelling like gas 10 days ago. There was no visible leak. We took it to the shop still can’t figure out the issues. Took it to pick up my son from school, it started leaking fuel (I had 1/4 of a tank left). I turned off the car and it stopped leaking fuel. Needing a fix quick, I then drove 4 miles to get to the shop. Before I started driving I checked and it said I had enough gas to drive 15 miles. However, while at a stop light, the car shuddered and completely died. We then had it towed to the shop and hour away. The dealership had had it since then and found that it was related to the fuel pump suction recall. However, because the problem has gotten so bad, I now need a new fuel tank. Because it will in fact continue to keep leaking fuel and no matter how much gas you put it will just leak out. This is a safety hazard not only for me as a driver but also to other drivers. After diagnosing the problem, the dealership called VW corporate to inquire whether they will cover the fix since the recall was what caused the issue. 10 days later, VW is still looking into it, and I’ve now spent over $1500 on a rental car and towing fees. This car was completely unsafe to drive. And it is completely irresponsible for VW to allow customers to drive an unsafe vehicle and make us pay for repairs for issues that we didn’t cause.
Mfg Campaign: 11665944
Recall Date: Jun 9, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VW USA is offering no help in getting our recall work done. Their only suggestion is for us to work with our shipper. Our car is located in Italy because we are an active duty family stationed under orders at naval air station Sigonella. Our shipper has contacted VW Italy, and they refuse to help. The shipper also notes that they can’t ship the car anywhere anyways because the recall has to do with the fuel system. In effect, our car is now trapped in Italy, unable to be shipped off the continent. Perhaps NHTSA could persuade VW USA to perform our recall work here in Italy?
Corrective Action:
VW USA is offering no help in getting our recall work done. Their only suggestion is for us to work with our shipper. Our car is located in Italy because we are an active duty family stationed under orders at naval air station Sigonella. Our shipper has contacted VW Italy, and they refuse to help. The shipper also notes that they can’t ship the car anywhere anyways because the recall has to do with the fuel system. In effect, our car is now trapped in Italy, unable to be shipped off the continent. Perhaps NHTSA could persuade VW USA to perform our recall work here in Italy?
Additional Notes:
VW USA is offering no help in getting our recall work done. Their only suggestion is for us to work with our shipper. Our car is located in Italy because we are an active duty family stationed under orders at naval air station Sigonella. Our shipper has contacted VW Italy, and they refuse to help. The shipper also notes that they can’t ship the car anywhere anyways because the recall has to do with the fuel system. In effect, our car is now trapped in Italy, unable to be shipped off the continent. Perhaps NHTSA could persuade VW USA to perform our recall work here in Italy?
Mfg Campaign: 11615900
Recall Date: Sep 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11610141
Recall Date: Aug 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Corrective Action:
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Additional Notes:
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Mfg Campaign: 11588744
Recall Date: May 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Corrective Action:
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Additional Notes:
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Mfg Campaign: 11588744
Recall Date: May 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Corrective Action:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Additional Notes:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Mfg Campaign: 11588747
Recall Date: May 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Corrective Action:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Additional Notes:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Mfg Campaign: 11588747
Recall Date: May 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Corrective Action:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Additional Notes:
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Mfg Campaign: 11588747
Recall Date: May 14, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Performed NH Safety Inspection. Found upon Inspection Left Rear, Driver Side, Coil Spring has failed. Broken. This will make over Ten VW or Audi vehicles we have seen in the last year with this problem.
Corrective Action:
Performed NH Safety Inspection. Found upon Inspection Left Rear, Driver Side, Coil Spring has failed. Broken. This will make over Ten VW or Audi vehicles we have seen in the last year with this problem.
Additional Notes:
Performed NH Safety Inspection. Found upon Inspection Left Rear, Driver Side, Coil Spring has failed. Broken. This will make over Ten VW or Audi vehicles we have seen in the last year with this problem.
Mfg Campaign: 11578205
Recall Date: Mar 19, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Corrective Action:
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Additional Notes:
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Mfg Campaign: 11576762
Recall Date: Mar 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Corrective Action:
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Additional Notes:
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Mfg Campaign: 11576762
Recall Date: Mar 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Potential Consequences:
The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated while driving at high speeds, the vehicle started to shake abnormally. No warning lights were illuminated. The vehicle was taken to an auto body shop where it was diagnosed and determined that the rear axle coil springs had fractured and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated while driving at high speeds, the vehicle started to shake abnormally. No warning lights were illuminated. The vehicle was taken to an auto body shop where it was diagnosed and determined that the rear axle coil springs had fractured and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated while driving at high speeds, the vehicle started to shake abnormally. No warning lights were illuminated. The vehicle was taken to an auto body shop where it was diagnosed and determined that the rear axle coil springs had fractured and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Mfg Campaign: 11547064
Recall Date: Sep 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel system is completely shot, with fuel leaking from the gas tank after a ride once and pressure building up in the gas tank. Gas pumps click off after only putting one to two gallons in the tank, despite the tank being nearly empty. Mechanic replaced Evap canister and fuel suction pump, seemingly solving the problem temporarily only for them to resurface. Fuel leaking from the tank while driving severely risks my safety, as it is possible that pressure could cause the fuel to leak onto the engine, thus causing rapid combustion of the vehicle. The dealership has not assessed the problem, only a qualified mechanic has. It has not been inspected by manufacturer, police, insurance representatives, but has been inspected by a mechanic. No warning lights or messages have appeared in relation to this problem.
Corrective Action:
The fuel system is completely shot, with fuel leaking from the gas tank after a ride once and pressure building up in the gas tank. Gas pumps click off after only putting one to two gallons in the tank, despite the tank being nearly empty. Mechanic replaced Evap canister and fuel suction pump, seemingly solving the problem temporarily only for them to resurface. Fuel leaking from the tank while driving severely risks my safety, as it is possible that pressure could cause the fuel to leak onto the engine, thus causing rapid combustion of the vehicle. The dealership has not assessed the problem, only a qualified mechanic has. It has not been inspected by manufacturer, police, insurance representatives, but has been inspected by a mechanic. No warning lights or messages have appeared in relation to this problem.
Additional Notes:
The fuel system is completely shot, with fuel leaking from the gas tank after a ride once and pressure building up in the gas tank. Gas pumps click off after only putting one to two gallons in the tank, despite the tank being nearly empty. Mechanic replaced Evap canister and fuel suction pump, seemingly solving the problem temporarily only for them to resurface. Fuel leaking from the tank while driving severely risks my safety, as it is possible that pressure could cause the fuel to leak onto the engine, thus causing rapid combustion of the vehicle. The dealership has not assessed the problem, only a qualified mechanic has. It has not been inspected by manufacturer, police, insurance representatives, but has been inspected by a mechanic. No warning lights or messages have appeared in relation to this problem.
Mfg Campaign: 11538456
Recall Date: Aug 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The rear coil spring fractured and caused a suspension issue. This is the same issue as reported in NHTSA campaign number: 19V188000 covering the same vehicles built a few months after mine. The vehcile is being repaired now and the issue has been confirmed. The component has been inspected by a service technician and the issue has been confirmed. Parts have been retained for evidence. There were no warnings, messages or symptoms. VW has been notified, but confirmed this is not their issue to fix. This issue should result in an extended recall to cover the same vehcile, just earlier models, so there are no resulting accidents, injuries, or deaths.
Corrective Action:
The rear coil spring fractured and caused a suspension issue. This is the same issue as reported in NHTSA campaign number: 19V188000 covering the same vehicles built a few months after mine. The vehcile is being repaired now and the issue has been confirmed. The component has been inspected by a service technician and the issue has been confirmed. Parts have been retained for evidence. There were no warnings, messages or symptoms. VW has been notified, but confirmed this is not their issue to fix. This issue should result in an extended recall to cover the same vehcile, just earlier models, so there are no resulting accidents, injuries, or deaths.
Additional Notes:
The rear coil spring fractured and caused a suspension issue. This is the same issue as reported in NHTSA campaign number: 19V188000 covering the same vehicles built a few months after mine. The vehcile is being repaired now and the issue has been confirmed. The component has been inspected by a service technician and the issue has been confirmed. Parts have been retained for evidence. There were no warnings, messages or symptoms. VW has been notified, but confirmed this is not their issue to fix. This issue should result in an extended recall to cover the same vehcile, just earlier models, so there are no resulting accidents, injuries, or deaths.
Mfg Campaign: 11532824
Recall Date: Jul 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car loses power due to clogged wastegate actuator and EPC light turns on and off. This has been confirmed by 2 different service centers. I have seen several cases of people saying they had the same problem which requires you to replace the entire turbo, which my car only has 67,000 miles. I have a 16 year old son who will drive my car and this could cause him an accident if he is not able to accelerate. This is clearly a faulty part as they've discontinued using the model of the original turbo.
Corrective Action:
Car loses power due to clogged wastegate actuator and EPC light turns on and off. This has been confirmed by 2 different service centers. I have seen several cases of people saying they had the same problem which requires you to replace the entire turbo, which my car only has 67,000 miles. I have a 16 year old son who will drive my car and this could cause him an accident if he is not able to accelerate. This is clearly a faulty part as they've discontinued using the model of the original turbo.
Additional Notes:
Car loses power due to clogged wastegate actuator and EPC light turns on and off. This has been confirmed by 2 different service centers. I have seen several cases of people saying they had the same problem which requires you to replace the entire turbo, which my car only has 67,000 miles. I have a 16 year old son who will drive my car and this could cause him an accident if he is not able to accelerate. This is clearly a faulty part as they've discontinued using the model of the original turbo.
Mfg Campaign: 11527996
Recall Date: Jun 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
Corrective Action:
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
Additional Notes:
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
Mfg Campaign: 11525519
Recall Date: Jun 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
Corrective Action:
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
Additional Notes:
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
Mfg Campaign: 11525519
Recall Date: Jun 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The EPC light has been continuously coming on for almost a year. It has been taken to the dealership 5 times and they cannot fix it or find the cause of it. At times when driving it enters "limp mode". Other times it has acted like it was overheating. And twice it has completely shut down. The vehicle is now out of warranty and no fix has been put in place. The EPC light will still randomly come on. VW has not addressed or come up with cause for this very common issue on their vehicles.
Corrective Action:
The EPC light has been continuously coming on for almost a year. It has been taken to the dealership 5 times and they cannot fix it or find the cause of it. At times when driving it enters "limp mode". Other times it has acted like it was overheating. And twice it has completely shut down. The vehicle is now out of warranty and no fix has been put in place. The EPC light will still randomly come on. VW has not addressed or come up with cause for this very common issue on their vehicles.
Additional Notes:
The EPC light has been continuously coming on for almost a year. It has been taken to the dealership 5 times and they cannot fix it or find the cause of it. At times when driving it enters "limp mode". Other times it has acted like it was overheating. And twice it has completely shut down. The vehicle is now out of warranty and no fix has been put in place. The EPC light will still randomly come on. VW has not addressed or come up with cause for this very common issue on their vehicles.
Mfg Campaign: 11523217
Recall Date: May 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Both rear coil springs broken
Corrective Action:
Both rear coil springs broken
Additional Notes:
Both rear coil springs broken
Mfg Campaign: 11518602
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
My driver seat belt comes unbuckled when i'm driving. It's intermittent and random, and i'm very careful to lock in the belt and i pull on it before i start driving to make sure it's locked in, and it still comes undone. I then have to relock it while i'm driving, which is distracting, as well as worrisome that i am without a seatbelt until i can lock it again, especially if i'm on the freeway. I've taken it to my mechanic who drove the car and said the same thing happened to him several times while he was driving.
Corrective Action:
My driver seat belt comes unbuckled when i'm driving. It's intermittent and random, and i'm very careful to lock in the belt and i pull on it before i start driving to make sure it's locked in, and it still comes undone. I then have to relock it while i'm driving, which is distracting, as well as worrisome that i am without a seatbelt until i can lock it again, especially if i'm on the freeway. I've taken it to my mechanic who drove the car and said the same thing happened to him several times while he was driving.
Additional Notes:
My driver seat belt comes unbuckled when i'm driving. It's intermittent and random, and i'm very careful to lock in the belt and i pull on it before i start driving to make sure it's locked in, and it still comes undone. I then have to relock it while i'm driving, which is distracting, as well as worrisome that i am without a seatbelt until i can lock it again, especially if i'm on the freeway. I've taken it to my mechanic who drove the car and said the same thing happened to him several times while he was driving.
Mfg Campaign: 11509816
Recall Date: Mar 2, 2023
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