Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 Audi TT Roadster, TT Coupe, S3 Sedan, R8 Coupe, A3 Sedan, A3 Etron, A3 Cabriolet, 2016 Golf Sportwagen, Golf R, Golf GTI, Golf A7, and E Golf vehicles. During air bag deployment, the front passenger air bag may explode or deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69DY, 61C1
Recall Date: Jul 27, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37L5
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01C5/01C6
Recall Date: May 16, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20Y6/20Y5
Recall Date: Sep 7, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 Jetta vehicles manufactured October 31, 2015, to January 21, 2016, 2016 Passat vehicles, equipped with 1.8T engines manufactured November 13, 2015, to December 9, 2015, and 2016 Golf vehicles manufactured November 5, 2015, to November 11, 2015. In the affected vehicles, the fuel rail may detach from the cylinder head and result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15F7
Recall Date: Jun 6, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Jetta, Beetle, Beetle Convertible, Passat, Golf and Golf SportWagen vehicles. In the affected vehicles, the camshaft lobe that drives the brake vacuum pump may shear off, resulting in a loss of brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 23R1
Recall Date: Oct 26, 2015
Consumer Complaints
111 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
EPC light illuminated on dash board. Vehicle was taken to dealer and it was determined that the thermostat housing had failed. Would have caused the vehicle to overheat had it been driven for any length of time with the failure
Corrective Action:
EPC light illuminated on dash board. Vehicle was taken to dealer and it was determined that the thermostat housing had failed. Would have caused the vehicle to overheat had it been driven for any length of time with the failure
Additional Notes:
EPC light illuminated on dash board. Vehicle was taken to dealer and it was determined that the thermostat housing had failed. Would have caused the vehicle to overheat had it been driven for any length of time with the failure
Mfg Campaign: 11440745
Recall Date: Nov 17, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Thermostat housing failure. Leaking coolant. Yes it is available for inspection. The dealer has confirmed this is not an uncommon problem, and indicated this can be cause by the seal swelling (Dirito Bros dealer, CA BAR Reg# 257857). This issue was found by an independent mechanic during a routine oil change on 10/12/21 There is a warning lamp for low coolant, which is the first indicator, and occurred around Sept- 2021.
Corrective Action:
Thermostat housing failure. Leaking coolant. Yes it is available for inspection. The dealer has confirmed this is not an uncommon problem, and indicated this can be cause by the seal swelling (Dirito Bros dealer, CA BAR Reg# 257857). This issue was found by an independent mechanic during a routine oil change on 10/12/21 There is a warning lamp for low coolant, which is the first indicator, and occurred around Sept- 2021.
Additional Notes:
Thermostat housing failure. Leaking coolant. Yes it is available for inspection. The dealer has confirmed this is not an uncommon problem, and indicated this can be cause by the seal swelling (Dirito Bros dealer, CA BAR Reg# 257857). This issue was found by an independent mechanic during a routine oil change on 10/12/21 There is a warning lamp for low coolant, which is the first indicator, and occurred around Sept- 2021.
Mfg Campaign: 11436458
Recall Date: Oct 12, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Volkswagen Group of America, Inc. "Volkswagen" is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions "EVAP" system. As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire. VW is not honoring the recall in my vehicle because it notes that my VIN number is not associated with the defected part, but this is the same issue that happened to my vehicle.
Corrective Action:
Volkswagen Group of America, Inc. "Volkswagen" is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions "EVAP" system. As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire. VW is not honoring the recall in my vehicle because it notes that my VIN number is not associated with the defected part, but this is the same issue that happened to my vehicle.
Additional Notes:
Volkswagen Group of America, Inc. "Volkswagen" is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions "EVAP" system. As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire. VW is not honoring the recall in my vehicle because it notes that my VIN number is not associated with the defected part, but this is the same issue that happened to my vehicle.
Mfg Campaign: 11433810
Recall Date: Sep 21, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The thermostat housing and water pump are leaking due to a known manufacturing defect. I had the water pump and thermostat housing replaced around 65,000 miles from an independent Volkswagen mechanic. He informed me that it appears the water pump had been replaced prior to my ownership of the vehicle. (41,000 miles). Again, I have to replace the thermostat housing and water pump, for a leak. The failure causes a leak in the pressurized cooling system. The leak is small while parked so there is no noticeable puddle but as the system warms up, the leak happens faster. Because of this issue, I have had multiple warning messages while driving, low coolant level, check engine light, and EPC (Electronic Power Control, which disables activate cruise control and front collision detection systems). On multiple occasions, I was stranded waiting on help because of the failure. As stated, this is a known issue from the manufacturer, as they have had at least 7 revisions to the part. The manufacturer is currently on revision “M”, I am only aware of revisions “F, G, H, J, K, L” and the current revision “M”. As previously stated, this is the second time I personally have had to pay out of pocket for this repair.
Corrective Action:
The thermostat housing and water pump are leaking due to a known manufacturing defect. I had the water pump and thermostat housing replaced around 65,000 miles from an independent Volkswagen mechanic. He informed me that it appears the water pump had been replaced prior to my ownership of the vehicle. (41,000 miles). Again, I have to replace the thermostat housing and water pump, for a leak. The failure causes a leak in the pressurized cooling system. The leak is small while parked so there is no noticeable puddle but as the system warms up, the leak happens faster. Because of this issue, I have had multiple warning messages while driving, low coolant level, check engine light, and EPC (Electronic Power Control, which disables activate cruise control and front collision detection systems). On multiple occasions, I was stranded waiting on help because of the failure. As stated, this is a known issue from the manufacturer, as they have had at least 7 revisions to the part. The manufacturer is currently on revision “M”, I am only aware of revisions “F, G, H, J, K, L” and the current revision “M”. As previously stated, this is the second time I personally have had to pay out of pocket for this repair.
Additional Notes:
The thermostat housing and water pump are leaking due to a known manufacturing defect. I had the water pump and thermostat housing replaced around 65,000 miles from an independent Volkswagen mechanic. He informed me that it appears the water pump had been replaced prior to my ownership of the vehicle. (41,000 miles). Again, I have to replace the thermostat housing and water pump, for a leak. The failure causes a leak in the pressurized cooling system. The leak is small while parked so there is no noticeable puddle but as the system warms up, the leak happens faster. Because of this issue, I have had multiple warning messages while driving, low coolant level, check engine light, and EPC (Electronic Power Control, which disables activate cruise control and front collision detection systems). On multiple occasions, I was stranded waiting on help because of the failure. As stated, this is a known issue from the manufacturer, as they have had at least 7 revisions to the part. The manufacturer is currently on revision “M”, I am only aware of revisions “F, G, H, J, K, L” and the current revision “M”. As previously stated, this is the second time I personally have had to pay out of pocket for this repair.
Mfg Campaign: 11423690
Recall Date: Jul 7, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The gear shifter inside vehicle has a decorative aluminum trim that when you slide your hand in center cubby over time tends to separate. It creates sharp edges and I cut my hand while retrieving something from center console cubby.
Corrective Action:
The gear shifter inside vehicle has a decorative aluminum trim that when you slide your hand in center cubby over time tends to separate. It creates sharp edges and I cut my hand while retrieving something from center console cubby.
Additional Notes:
The gear shifter inside vehicle has a decorative aluminum trim that when you slide your hand in center cubby over time tends to separate. It creates sharp edges and I cut my hand while retrieving something from center console cubby.
Mfg Campaign: 11417362
Recall Date: May 16, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF IS LEAKING
Corrective Action:
SUNROOF IS LEAKING
Additional Notes:
SUNROOF IS LEAKING
Mfg Campaign: 11416723
Recall Date: May 15, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2016 VW GOLF GTI MK7 ENGINE COOLANT BEGAN TO SLOWLY LEAK FROM THERMOSTAT HOUSING SEAL AT 25,000 MILES. DEALER REPLACED HOUSING WITH REV M PART JUST BEFORE MY WARRANTY EXPIRED. HAS THIS EVERY 25K MILE PROBLEM BEEN RESOLVED YET?
Corrective Action:
2016 VW GOLF GTI MK7 ENGINE COOLANT BEGAN TO SLOWLY LEAK FROM THERMOSTAT HOUSING SEAL AT 25,000 MILES. DEALER REPLACED HOUSING WITH REV M PART JUST BEFORE MY WARRANTY EXPIRED. HAS THIS EVERY 25K MILE PROBLEM BEEN RESOLVED YET?
Additional Notes:
2016 VW GOLF GTI MK7 ENGINE COOLANT BEGAN TO SLOWLY LEAK FROM THERMOSTAT HOUSING SEAL AT 25,000 MILES. DEALER REPLACED HOUSING WITH REV M PART JUST BEFORE MY WARRANTY EXPIRED. HAS THIS EVERY 25K MILE PROBLEM BEEN RESOLVED YET?
Mfg Campaign: 11416209
Recall Date: May 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
CAR HAS A WATER LEAK IN THE PANORAMIC SUNROOF SINCE NEW. VWOA HAS DONE THE TSB'S BUT THE PROBLEM CONTINUES. LEAK IS AROUND THE PASSENGER SIDE A PILLAR, SUNVISER AND DOME LIGHT.
Corrective Action:
CAR HAS A WATER LEAK IN THE PANORAMIC SUNROOF SINCE NEW. VWOA HAS DONE THE TSB'S BUT THE PROBLEM CONTINUES. LEAK IS AROUND THE PASSENGER SIDE A PILLAR, SUNVISER AND DOME LIGHT.
Additional Notes:
CAR HAS A WATER LEAK IN THE PANORAMIC SUNROOF SINCE NEW. VWOA HAS DONE THE TSB'S BUT THE PROBLEM CONTINUES. LEAK IS AROUND THE PASSENGER SIDE A PILLAR, SUNVISER AND DOME LIGHT.
Mfg Campaign: 11405153
Recall Date: Mar 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RAW FUEL SMELL IN CABIN. IT SEEMS TO HAPPEN AFTER A SHORT TRIP. I STOP AND RESTART WITHIN A FEW MINUTES AND IT IS QUITE A HEAVY SMELL LIKE A FUEL LEAK. THIS HAS HAPPENED BEFORE THIS MONTH.
Corrective Action:
RAW FUEL SMELL IN CABIN. IT SEEMS TO HAPPEN AFTER A SHORT TRIP. I STOP AND RESTART WITHIN A FEW MINUTES AND IT IS QUITE A HEAVY SMELL LIKE A FUEL LEAK. THIS HAS HAPPENED BEFORE THIS MONTH.
Additional Notes:
RAW FUEL SMELL IN CABIN. IT SEEMS TO HAPPEN AFTER A SHORT TRIP. I STOP AND RESTART WITHIN A FEW MINUTES AND IT IS QUITE A HEAVY SMELL LIKE A FUEL LEAK. THIS HAS HAPPENED BEFORE THIS MONTH.
Mfg Campaign: 11385092
Recall Date: Dec 27, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Corrective Action:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Additional Notes:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Mfg Campaign: 11383440
Recall Date: Dec 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Corrective Action:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Additional Notes:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Mfg Campaign: 11383440
Recall Date: Dec 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Corrective Action:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Additional Notes:
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Mfg Campaign: 11383440
Recall Date: Dec 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF LEAKS INTO HEADLINER AND DOWN THE SIDE PILLARS. OCCURS WHEN STATIONARY AND IN MOTION DURING PERIODS OF EXTENDED RAIN. RESULTS IN DAMAGE TO ELECTRONICS, SOUND SYSTEM AND FABRIC/BODY COMPONENTS.
Corrective Action:
SUNROOF LEAKS INTO HEADLINER AND DOWN THE SIDE PILLARS. OCCURS WHEN STATIONARY AND IN MOTION DURING PERIODS OF EXTENDED RAIN. RESULTS IN DAMAGE TO ELECTRONICS, SOUND SYSTEM AND FABRIC/BODY COMPONENTS.
Additional Notes:
SUNROOF LEAKS INTO HEADLINER AND DOWN THE SIDE PILLARS. OCCURS WHEN STATIONARY AND IN MOTION DURING PERIODS OF EXTENDED RAIN. RESULTS IN DAMAGE TO ELECTRONICS, SOUND SYSTEM AND FABRIC/BODY COMPONENTS.
Mfg Campaign: 11376865
Recall Date: Nov 28, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
COOLANT LEAK FROM THE WATER PUMP AND THERMOSTAT HOUSING. THE WATER PUMP AND THERMOSTAT WERE REPLACED UNDER WARRANT. I BELIEVE IT IS LEAKING AGAIN AS IT WAS REPLACED WITH THE SAME FAULTY PARTS AND I HAVE NOTICED A SLIGHT DROP IN COOLANT AND A SMELL, WHICH WAS THE ISSUE ORIGINALLY.
Corrective Action:
COOLANT LEAK FROM THE WATER PUMP AND THERMOSTAT HOUSING. THE WATER PUMP AND THERMOSTAT WERE REPLACED UNDER WARRANT. I BELIEVE IT IS LEAKING AGAIN AS IT WAS REPLACED WITH THE SAME FAULTY PARTS AND I HAVE NOTICED A SLIGHT DROP IN COOLANT AND A SMELL, WHICH WAS THE ISSUE ORIGINALLY.
Additional Notes:
COOLANT LEAK FROM THE WATER PUMP AND THERMOSTAT HOUSING. THE WATER PUMP AND THERMOSTAT WERE REPLACED UNDER WARRANT. I BELIEVE IT IS LEAKING AGAIN AS IT WAS REPLACED WITH THE SAME FAULTY PARTS AND I HAVE NOTICED A SLIGHT DROP IN COOLANT AND A SMELL, WHICH WAS THE ISSUE ORIGINALLY.
Mfg Campaign: 11372726
Recall Date: Nov 2, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PANORAMIC SUNROOF LEAKS INTO THE INTERIOR A FRAME PILLARS. IT LEAKS IN THE RAIN, THE SNOW, AND EVEN THE CAR WASH. THE LEAK STARTS AS A DAMP SPOT IN THE INTERIOR WHERE THE HEADLINER MEETS THE A FRAME PILLAR. THE SUNROOF WILL LEAK IF THE CAR IS STATIONARY OR MOVING. THE LEAK WILL MAKE ITS WAY DOWN THE PILLAR AND ACROSS THE SIDE AIRBAG.
Corrective Action:
PANORAMIC SUNROOF LEAKS INTO THE INTERIOR A FRAME PILLARS. IT LEAKS IN THE RAIN, THE SNOW, AND EVEN THE CAR WASH. THE LEAK STARTS AS A DAMP SPOT IN THE INTERIOR WHERE THE HEADLINER MEETS THE A FRAME PILLAR. THE SUNROOF WILL LEAK IF THE CAR IS STATIONARY OR MOVING. THE LEAK WILL MAKE ITS WAY DOWN THE PILLAR AND ACROSS THE SIDE AIRBAG.
Additional Notes:
PANORAMIC SUNROOF LEAKS INTO THE INTERIOR A FRAME PILLARS. IT LEAKS IN THE RAIN, THE SNOW, AND EVEN THE CAR WASH. THE LEAK STARTS AS A DAMP SPOT IN THE INTERIOR WHERE THE HEADLINER MEETS THE A FRAME PILLAR. THE SUNROOF WILL LEAK IF THE CAR IS STATIONARY OR MOVING. THE LEAK WILL MAKE ITS WAY DOWN THE PILLAR AND ACROSS THE SIDE AIRBAG.
Mfg Campaign: 11300201
Recall Date: Jan 17, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Corrective Action:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Additional Notes:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Mfg Campaign: 11270298
Recall Date: Oct 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Corrective Action:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Additional Notes:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Mfg Campaign: 11270298
Recall Date: Oct 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Corrective Action:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Additional Notes:
SUNROOF DRAIN REINFORCEMENT STEEL HAS DEVELOPED STRESS CRACKS. WHICH HAS LET WATER LEAK INSIDE VEHICLE, ONTO HEADLINER AND DOWN A-PILLARS SATURATING FRONT SIDE CURTAIN AIRBAGS MAKING THEM DEFECTIVE. VEHICLE CAN BE STATIONARY OR OPERATED, IT WILL LEAK EITHER WAY. VOLKSWAGEN REFUSES TO ADDRESS ISSUE WITH AIRBAGS AND LEAK SAYING THERE IS NOT A SAFETY ISSUE SO THEY WONT COVER REPAIR WHICH COULD COST GREATER THAN $2,500. VEHICLE HAS ALSO DEVELOPED BLACK MOLD BETWEEN ROOF AND HEADLINER WHICH IS HAZARDOUS TO BREATH. TECHNICAL BULLETIN #60-17-01(V601701) IS THE REPAIR INSTRUCTIONS FOR DEALERSHIP ONLY REPAIR BUT DOES NOT INCLUDE AIRBAG REPLACE OR HEADLINER REPLACEMENT. I ADDRESSED ISSUE WITH VOLKSWAGEN MULTIPLE TIMES WHICH THEY DENY ANY SAFETY ISSUES. *TR
Mfg Campaign: 11270298
Recall Date: Oct 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GTI S 4D AUTO. WHILE DRIVING 45 MPH, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR COMING FROM THE FUEL TANK WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE THE VEHICLE AND NOTICED FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO FLAGSHIP VOLKSWAGEN CARRETERA (#2 14.7, BAYAMN, 00922, PUERTO RICO, 787-302-2718) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 31,546.
Corrective Action:
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GTI S 4D AUTO. WHILE DRIVING 45 MPH, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR COMING FROM THE FUEL TANK WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE THE VEHICLE AND NOTICED FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO FLAGSHIP VOLKSWAGEN CARRETERA (#2 14.7, BAYAMN, 00922, PUERTO RICO, 787-302-2718) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 31,546.
Additional Notes:
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN GTI S 4D AUTO. WHILE DRIVING 45 MPH, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR COMING FROM THE FUEL TANK WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE THE VEHICLE AND NOTICED FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO FLAGSHIP VOLKSWAGEN CARRETERA (#2 14.7, BAYAMN, 00922, PUERTO RICO, 787-302-2718) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 31,546.
Mfg Campaign: 11245909
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF FRAME LEAKS WATER INTO THE CAR. THE WATER DRIPS ON TO THE CENTER CONSOLE HARDWARE/ELECTRONICS AND HARDWARE/ELECTRONICS LOCATED ON THE WINDSHIELD. THE LEAK IS A KNOWN DEFECT FOR VW GOLF 2016, AS VW PREVIOUSLY SENT OUT A RECALL FOR THE SUNROOF FRAME. THE LEAK OCCURS AFTER HEAVY RAINFALL. THE WATER DRIPS RIGHT ON TO THE ACC CRUISE CONTROL. VW ACKNOWLEDGED IN PHONE MESSAGE THAT SOURCE OF LEAK WAS SUNROOF AND THAT IT SHOULD BE COVERED BY THE RECALL. ORIGINALLY, I THOUGHT THE LEAK DERIVED FROM DIRTY DRAINS, BUT VW CLARIFIED THE ROOT CAUSE AS THE SUNROOF. HOWEVER, THEY DID NOT FOLLOW UP WITH ME. I RE-ENGAGED THEM AND THEY STATED THEY WOULD NEED TO TEST IT AGAIN. AFTER THE SECOND TEST, THEY SAID THEY COULD NOT REPRODUCE MY CLAIM DESPITE DESPITE THE INITIAL, POSITIVE IDENTIFICATION OF THE SUNROOF AS THE LEAK. I AM WORRIED THAT THIS WILL CAUSE OTHER, MORE SERIOUS PROBLEMS IF LEFT UNTREATED. THE LEAK CAN OCCUR WITH THE CAR EITHER STATIONARY OR IN MOTION. HOWEVER, THE LEAK IS MORE PROMINENT WHEN STATIONARY. FOR EXAMPLE, MY CAR LEAKS THE WORST WHEN I LEAVE IT IN THE PARKING LOT AT WORK DURING HEAVY RAINFALL. UPON ENTERING MY CAR, STANDING WATER WILL HAVE POOLED UP IN THE GEAR SELECTOR COVER AND DRIPS FROM MY REAR VIEW MIRROR ON TO THE CENTER CONSOLE. I STILL POSSESS THE VOICEMAIL WHERE THEY IDENTIFIED THE SUNROOF AS THE SOURCE OF THE LEAK. I ATTACHED A PHOTO OF THE WATER STAINS BECAUSE IT WAS NOT RAINING WHEN I FILED THE COMPLAINT.
Corrective Action:
SUNROOF FRAME LEAKS WATER INTO THE CAR. THE WATER DRIPS ON TO THE CENTER CONSOLE HARDWARE/ELECTRONICS AND HARDWARE/ELECTRONICS LOCATED ON THE WINDSHIELD. THE LEAK IS A KNOWN DEFECT FOR VW GOLF 2016, AS VW PREVIOUSLY SENT OUT A RECALL FOR THE SUNROOF FRAME. THE LEAK OCCURS AFTER HEAVY RAINFALL. THE WATER DRIPS RIGHT ON TO THE ACC CRUISE CONTROL. VW ACKNOWLEDGED IN PHONE MESSAGE THAT SOURCE OF LEAK WAS SUNROOF AND THAT IT SHOULD BE COVERED BY THE RECALL. ORIGINALLY, I THOUGHT THE LEAK DERIVED FROM DIRTY DRAINS, BUT VW CLARIFIED THE ROOT CAUSE AS THE SUNROOF. HOWEVER, THEY DID NOT FOLLOW UP WITH ME. I RE-ENGAGED THEM AND THEY STATED THEY WOULD NEED TO TEST IT AGAIN. AFTER THE SECOND TEST, THEY SAID THEY COULD NOT REPRODUCE MY CLAIM DESPITE DESPITE THE INITIAL, POSITIVE IDENTIFICATION OF THE SUNROOF AS THE LEAK. I AM WORRIED THAT THIS WILL CAUSE OTHER, MORE SERIOUS PROBLEMS IF LEFT UNTREATED. THE LEAK CAN OCCUR WITH THE CAR EITHER STATIONARY OR IN MOTION. HOWEVER, THE LEAK IS MORE PROMINENT WHEN STATIONARY. FOR EXAMPLE, MY CAR LEAKS THE WORST WHEN I LEAVE IT IN THE PARKING LOT AT WORK DURING HEAVY RAINFALL. UPON ENTERING MY CAR, STANDING WATER WILL HAVE POOLED UP IN THE GEAR SELECTOR COVER AND DRIPS FROM MY REAR VIEW MIRROR ON TO THE CENTER CONSOLE. I STILL POSSESS THE VOICEMAIL WHERE THEY IDENTIFIED THE SUNROOF AS THE SOURCE OF THE LEAK. I ATTACHED A PHOTO OF THE WATER STAINS BECAUSE IT WAS NOT RAINING WHEN I FILED THE COMPLAINT.
Additional Notes:
SUNROOF FRAME LEAKS WATER INTO THE CAR. THE WATER DRIPS ON TO THE CENTER CONSOLE HARDWARE/ELECTRONICS AND HARDWARE/ELECTRONICS LOCATED ON THE WINDSHIELD. THE LEAK IS A KNOWN DEFECT FOR VW GOLF 2016, AS VW PREVIOUSLY SENT OUT A RECALL FOR THE SUNROOF FRAME. THE LEAK OCCURS AFTER HEAVY RAINFALL. THE WATER DRIPS RIGHT ON TO THE ACC CRUISE CONTROL. VW ACKNOWLEDGED IN PHONE MESSAGE THAT SOURCE OF LEAK WAS SUNROOF AND THAT IT SHOULD BE COVERED BY THE RECALL. ORIGINALLY, I THOUGHT THE LEAK DERIVED FROM DIRTY DRAINS, BUT VW CLARIFIED THE ROOT CAUSE AS THE SUNROOF. HOWEVER, THEY DID NOT FOLLOW UP WITH ME. I RE-ENGAGED THEM AND THEY STATED THEY WOULD NEED TO TEST IT AGAIN. AFTER THE SECOND TEST, THEY SAID THEY COULD NOT REPRODUCE MY CLAIM DESPITE DESPITE THE INITIAL, POSITIVE IDENTIFICATION OF THE SUNROOF AS THE LEAK. I AM WORRIED THAT THIS WILL CAUSE OTHER, MORE SERIOUS PROBLEMS IF LEFT UNTREATED. THE LEAK CAN OCCUR WITH THE CAR EITHER STATIONARY OR IN MOTION. HOWEVER, THE LEAK IS MORE PROMINENT WHEN STATIONARY. FOR EXAMPLE, MY CAR LEAKS THE WORST WHEN I LEAVE IT IN THE PARKING LOT AT WORK DURING HEAVY RAINFALL. UPON ENTERING MY CAR, STANDING WATER WILL HAVE POOLED UP IN THE GEAR SELECTOR COVER AND DRIPS FROM MY REAR VIEW MIRROR ON TO THE CENTER CONSOLE. I STILL POSSESS THE VOICEMAIL WHERE THEY IDENTIFIED THE SUNROOF AS THE SOURCE OF THE LEAK. I ATTACHED A PHOTO OF THE WATER STAINS BECAUSE IT WAS NOT RAINING WHEN I FILED THE COMPLAINT.
Mfg Campaign: 11234534
Recall Date: Jul 24, 2019
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