Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37L5
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
138 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SHATTERED SUNROOF FOR 2017 VW GOLF GTI. SUNROOF SHATTERED FOLLOWING A LOUD NOISE WITH NO OBVIOUS DIRECT CAUSE. THERE WERE NO VEHICLES AHEAD AND NO OVERHEADS OR BRIDGES IN THE AREA. EVENT TOOK PLACE ON AUGUST 16TH, 2018 ON A SUNNY MORNING (75-80F), AT 45-55MPH. THE ENTIRE SUNROOF CRACKED FOLLOWING THE LOUD NOISE AND SMALL PIECES BEGAN TO SLOWLY FALL ON TOP OF THE SEE-THROUGH FABRIC SUNROOF SHADE THAT WAS CLOSED AT THE TIME OF THE INCIDENT. LARGER PORTIONS OF THE SUNROOF FELL AS THE VEHICLE RETURNED TO A SAFE LOCATION TO REMOVE THE REMAINING GLASS. SHATTERING GLASS POSES A SAFETY CONCERN TO DRIVERS AND PASSENGERS OF THE AFFECTED VEHICLES, IN ADDITION TO NEARBY MOTORISTS THAT COULD GET IMPACTED BY THE GLASS DEBRIS AT HIGHER SPEEDS. THE USE OF LAMINATED GLASS COULD PREVENT THIS SAFETY CONCERN TO MOTORISTS.
Corrective Action:
SHATTERED SUNROOF FOR 2017 VW GOLF GTI. SUNROOF SHATTERED FOLLOWING A LOUD NOISE WITH NO OBVIOUS DIRECT CAUSE. THERE WERE NO VEHICLES AHEAD AND NO OVERHEADS OR BRIDGES IN THE AREA. EVENT TOOK PLACE ON AUGUST 16TH, 2018 ON A SUNNY MORNING (75-80F), AT 45-55MPH. THE ENTIRE SUNROOF CRACKED FOLLOWING THE LOUD NOISE AND SMALL PIECES BEGAN TO SLOWLY FALL ON TOP OF THE SEE-THROUGH FABRIC SUNROOF SHADE THAT WAS CLOSED AT THE TIME OF THE INCIDENT. LARGER PORTIONS OF THE SUNROOF FELL AS THE VEHICLE RETURNED TO A SAFE LOCATION TO REMOVE THE REMAINING GLASS. SHATTERING GLASS POSES A SAFETY CONCERN TO DRIVERS AND PASSENGERS OF THE AFFECTED VEHICLES, IN ADDITION TO NEARBY MOTORISTS THAT COULD GET IMPACTED BY THE GLASS DEBRIS AT HIGHER SPEEDS. THE USE OF LAMINATED GLASS COULD PREVENT THIS SAFETY CONCERN TO MOTORISTS.
Additional Notes:
SHATTERED SUNROOF FOR 2017 VW GOLF GTI. SUNROOF SHATTERED FOLLOWING A LOUD NOISE WITH NO OBVIOUS DIRECT CAUSE. THERE WERE NO VEHICLES AHEAD AND NO OVERHEADS OR BRIDGES IN THE AREA. EVENT TOOK PLACE ON AUGUST 16TH, 2018 ON A SUNNY MORNING (75-80F), AT 45-55MPH. THE ENTIRE SUNROOF CRACKED FOLLOWING THE LOUD NOISE AND SMALL PIECES BEGAN TO SLOWLY FALL ON TOP OF THE SEE-THROUGH FABRIC SUNROOF SHADE THAT WAS CLOSED AT THE TIME OF THE INCIDENT. LARGER PORTIONS OF THE SUNROOF FELL AS THE VEHICLE RETURNED TO A SAFE LOCATION TO REMOVE THE REMAINING GLASS. SHATTERING GLASS POSES A SAFETY CONCERN TO DRIVERS AND PASSENGERS OF THE AFFECTED VEHICLES, IN ADDITION TO NEARBY MOTORISTS THAT COULD GET IMPACTED BY THE GLASS DEBRIS AT HIGHER SPEEDS. THE USE OF LAMINATED GLASS COULD PREVENT THIS SAFETY CONCERN TO MOTORISTS.
Mfg Campaign: 11122026
Recall Date: Aug 24, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES SEIZED.
Corrective Action:
BRAKES SEIZED.
Additional Notes:
BRAKES SEIZED.
Mfg Campaign: 11113145
Recall Date: Jul 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Corrective Action:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Additional Notes:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Mfg Campaign: 11102380
Recall Date: Jun 18, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Corrective Action:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Additional Notes:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Mfg Campaign: 11102380
Recall Date: Jun 18, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Corrective Action:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Additional Notes:
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Mfg Campaign: 11102380
Recall Date: Jun 18, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUNE 16,2017 , I PUT THE CAR IN REVERSE AND ATTEMPTED TO LEAVE THE PARKING SPACE. ALL WHEEL BRAKES WERE LOCKED/THE CAR STALLED. 2-3 MINUTES LATER, THEY FREED UP. ON FEB.15,2018 WHILE WAITING IN TRAFFIC ON RT.580 IN DUNEDIN, THEY LOCKED UP AGAIN. 2-3 MINUTES LATER, THEY FREED UP AND I SHUT OFF MY EMERGENCY FLASHERS. MARCH 28 ,2018 , DITTO IN MY DRIVEWAY AFTER JUST BACKING OUT OF THE GARAGE. TWO VW DEALERS ON MAR.22 AND AGAIN ON APRIL 5, THEIR COMPUTERS COULD FIND NO PROBLEMS WITH THE BRAKING SYSTEM. MY SCAN OF THE INTERNET ALL POINTED TO THE MASTER CYLINDER AS THE PROBLEM. *JS *JS
Corrective Action:
JUNE 16,2017 , I PUT THE CAR IN REVERSE AND ATTEMPTED TO LEAVE THE PARKING SPACE. ALL WHEEL BRAKES WERE LOCKED/THE CAR STALLED. 2-3 MINUTES LATER, THEY FREED UP. ON FEB.15,2018 WHILE WAITING IN TRAFFIC ON RT.580 IN DUNEDIN, THEY LOCKED UP AGAIN. 2-3 MINUTES LATER, THEY FREED UP AND I SHUT OFF MY EMERGENCY FLASHERS. MARCH 28 ,2018 , DITTO IN MY DRIVEWAY AFTER JUST BACKING OUT OF THE GARAGE. TWO VW DEALERS ON MAR.22 AND AGAIN ON APRIL 5, THEIR COMPUTERS COULD FIND NO PROBLEMS WITH THE BRAKING SYSTEM. MY SCAN OF THE INTERNET ALL POINTED TO THE MASTER CYLINDER AS THE PROBLEM. *JS *JS
Additional Notes:
JUNE 16,2017 , I PUT THE CAR IN REVERSE AND ATTEMPTED TO LEAVE THE PARKING SPACE. ALL WHEEL BRAKES WERE LOCKED/THE CAR STALLED. 2-3 MINUTES LATER, THEY FREED UP. ON FEB.15,2018 WHILE WAITING IN TRAFFIC ON RT.580 IN DUNEDIN, THEY LOCKED UP AGAIN. 2-3 MINUTES LATER, THEY FREED UP AND I SHUT OFF MY EMERGENCY FLASHERS. MARCH 28 ,2018 , DITTO IN MY DRIVEWAY AFTER JUST BACKING OUT OF THE GARAGE. TWO VW DEALERS ON MAR.22 AND AGAIN ON APRIL 5, THEIR COMPUTERS COULD FIND NO PROBLEMS WITH THE BRAKING SYSTEM. MY SCAN OF THE INTERNET ALL POINTED TO THE MASTER CYLINDER AS THE PROBLEM. *JS *JS
Mfg Campaign: 11083743
Recall Date: Apr 7, 2018
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
LOW AND HIGH BEAM LAMPS ARE INADEQUATE AND DO NOT SUFFICIENTLY ILLUMINATE THE ROAD. MUCH DIMMER THAN ANY CAR I HAVE EVER DRIVEN. VW NEEDS TO ADDRESS THIS LIGHTING ISSUE.
Corrective Action:
LOW AND HIGH BEAM LAMPS ARE INADEQUATE AND DO NOT SUFFICIENTLY ILLUMINATE THE ROAD. MUCH DIMMER THAN ANY CAR I HAVE EVER DRIVEN. VW NEEDS TO ADDRESS THIS LIGHTING ISSUE.
Additional Notes:
LOW AND HIGH BEAM LAMPS ARE INADEQUATE AND DO NOT SUFFICIENTLY ILLUMINATE THE ROAD. MUCH DIMMER THAN ANY CAR I HAVE EVER DRIVEN. VW NEEDS TO ADDRESS THIS LIGHTING ISSUE.
Mfg Campaign: 11081299
Recall Date: Mar 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PROBLEM PRESENTS ITSELF AS TICKING/CLICKING/CRACKING NOISE COMING FROM THE TOP OF THE DRIVER'S SIDE B-PILLAR WHEN THE BODY OF THE CAR FLEXES, FOR EXAMPLE WHEN DRIVING OVER UNEVEN ROAD (EVEN AT PARKING LOT SPEED). AFTER THE DEALERSHIP TRIED TO ADDRESS IT BY REPLACING INTERIOR PANELS AND APPLYING FOAM, THEY WERE ADVISED BY THE MANUFACTURER THAT THE ISSUE IS RELATED TO A WELD JOINT, AND 'PERFORMED ADJUSTMENT TO PILLAR SEAM' (AS LISTED ON THE SERVICE RECORD). THIS FAILED TO ADDRESS THE ISSUE, SO AFTER A VISIT FROM A VW REPRESENTATIVE THEY TRIED 'PEENIG OVER' THE SEAM, BUT THE NOISE IS STILL PRESENT. MY CONCERN IS THAT ANY ISSUE RELATED TO A STRUCTURAL COMPONENT OF THE CAR, SUCH AS THE B-PILLAR TO ROOF/DOOR FRAME JOINT, POTENTIALLY COMPROMISES THE STRUCTURAL INTEGRITY AND SAFETY OF THE CAR.
Corrective Action:
THE PROBLEM PRESENTS ITSELF AS TICKING/CLICKING/CRACKING NOISE COMING FROM THE TOP OF THE DRIVER'S SIDE B-PILLAR WHEN THE BODY OF THE CAR FLEXES, FOR EXAMPLE WHEN DRIVING OVER UNEVEN ROAD (EVEN AT PARKING LOT SPEED). AFTER THE DEALERSHIP TRIED TO ADDRESS IT BY REPLACING INTERIOR PANELS AND APPLYING FOAM, THEY WERE ADVISED BY THE MANUFACTURER THAT THE ISSUE IS RELATED TO A WELD JOINT, AND 'PERFORMED ADJUSTMENT TO PILLAR SEAM' (AS LISTED ON THE SERVICE RECORD). THIS FAILED TO ADDRESS THE ISSUE, SO AFTER A VISIT FROM A VW REPRESENTATIVE THEY TRIED 'PEENIG OVER' THE SEAM, BUT THE NOISE IS STILL PRESENT. MY CONCERN IS THAT ANY ISSUE RELATED TO A STRUCTURAL COMPONENT OF THE CAR, SUCH AS THE B-PILLAR TO ROOF/DOOR FRAME JOINT, POTENTIALLY COMPROMISES THE STRUCTURAL INTEGRITY AND SAFETY OF THE CAR.
Additional Notes:
THE PROBLEM PRESENTS ITSELF AS TICKING/CLICKING/CRACKING NOISE COMING FROM THE TOP OF THE DRIVER'S SIDE B-PILLAR WHEN THE BODY OF THE CAR FLEXES, FOR EXAMPLE WHEN DRIVING OVER UNEVEN ROAD (EVEN AT PARKING LOT SPEED). AFTER THE DEALERSHIP TRIED TO ADDRESS IT BY REPLACING INTERIOR PANELS AND APPLYING FOAM, THEY WERE ADVISED BY THE MANUFACTURER THAT THE ISSUE IS RELATED TO A WELD JOINT, AND 'PERFORMED ADJUSTMENT TO PILLAR SEAM' (AS LISTED ON THE SERVICE RECORD). THIS FAILED TO ADDRESS THE ISSUE, SO AFTER A VISIT FROM A VW REPRESENTATIVE THEY TRIED 'PEENIG OVER' THE SEAM, BUT THE NOISE IS STILL PRESENT. MY CONCERN IS THAT ANY ISSUE RELATED TO A STRUCTURAL COMPONENT OF THE CAR, SUCH AS THE B-PILLAR TO ROOF/DOOR FRAME JOINT, POTENTIALLY COMPROMISES THE STRUCTURAL INTEGRITY AND SAFETY OF THE CAR.
Mfg Campaign: 11067286
Recall Date: Feb 6, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TAKATA RECALL HAVING AN ISSUE WITH ACC OR ADAPTIVE CRUISE CONTROL, INFO SCREEN SAYS ACC NOT AVAILABLE, THIS IS SECOND TIME HAPPENING, FIRST TIME DEALER SAID IT JUST NEEDS CALIBRATION, IT JUST HAPPENED AGAIN. THE CAR IS STILL UNDER WARRANTY, ONCE IT EXPIRES AND IT HAPPENED AGAIN, IT WILL BE OUT OF POCKET EXPENSE. PLEASE TAKE ACTION TO THIS MATTER, MULTIPLE PEOPLE BEEN HAVING SAME ISSUE.
Corrective Action:
TAKATA RECALL HAVING AN ISSUE WITH ACC OR ADAPTIVE CRUISE CONTROL, INFO SCREEN SAYS ACC NOT AVAILABLE, THIS IS SECOND TIME HAPPENING, FIRST TIME DEALER SAID IT JUST NEEDS CALIBRATION, IT JUST HAPPENED AGAIN. THE CAR IS STILL UNDER WARRANTY, ONCE IT EXPIRES AND IT HAPPENED AGAIN, IT WILL BE OUT OF POCKET EXPENSE. PLEASE TAKE ACTION TO THIS MATTER, MULTIPLE PEOPLE BEEN HAVING SAME ISSUE.
Additional Notes:
TAKATA RECALL HAVING AN ISSUE WITH ACC OR ADAPTIVE CRUISE CONTROL, INFO SCREEN SAYS ACC NOT AVAILABLE, THIS IS SECOND TIME HAPPENING, FIRST TIME DEALER SAID IT JUST NEEDS CALIBRATION, IT JUST HAPPENED AGAIN. THE CAR IS STILL UNDER WARRANTY, ONCE IT EXPIRES AND IT HAPPENED AGAIN, IT WILL BE OUT OF POCKET EXPENSE. PLEASE TAKE ACTION TO THIS MATTER, MULTIPLE PEOPLE BEEN HAVING SAME ISSUE.
Mfg Campaign: 11066846
Recall Date: Feb 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAD 300 MILES ON ENGINE WHEN LOW OIL PRESSURE INDICATOR REGISTERED. CAUSE WAS METAL SHAVINGS IN OIL, ACCORDING TO MANUFACTURER AS TOLD TO DEALER. MANUFACTURER INSTRUCTED DEALER TO REPLACE ENGINE AND ALL ASSOCIATED PARTS LUBRICATED BY ENGINE OIL AND SEND NON-FUNCTIONING ENGINE TO MANUFACTURER'S RESEARCH AND DEVELOPMENT FACILITY; STATED THAT PROBLEM HAS HAPPENED, ALBEIT INFREQUENTLY, TO OTHER LIKE ENGINES. WARRANTY COVERED ALL COSTS. I HAVE INVOICES FOR AUTO PURCHASE AND REPAIR.
Corrective Action:
VEHICLE HAD 300 MILES ON ENGINE WHEN LOW OIL PRESSURE INDICATOR REGISTERED. CAUSE WAS METAL SHAVINGS IN OIL, ACCORDING TO MANUFACTURER AS TOLD TO DEALER. MANUFACTURER INSTRUCTED DEALER TO REPLACE ENGINE AND ALL ASSOCIATED PARTS LUBRICATED BY ENGINE OIL AND SEND NON-FUNCTIONING ENGINE TO MANUFACTURER'S RESEARCH AND DEVELOPMENT FACILITY; STATED THAT PROBLEM HAS HAPPENED, ALBEIT INFREQUENTLY, TO OTHER LIKE ENGINES. WARRANTY COVERED ALL COSTS. I HAVE INVOICES FOR AUTO PURCHASE AND REPAIR.
Additional Notes:
VEHICLE HAD 300 MILES ON ENGINE WHEN LOW OIL PRESSURE INDICATOR REGISTERED. CAUSE WAS METAL SHAVINGS IN OIL, ACCORDING TO MANUFACTURER AS TOLD TO DEALER. MANUFACTURER INSTRUCTED DEALER TO REPLACE ENGINE AND ALL ASSOCIATED PARTS LUBRICATED BY ENGINE OIL AND SEND NON-FUNCTIONING ENGINE TO MANUFACTURER'S RESEARCH AND DEVELOPMENT FACILITY; STATED THAT PROBLEM HAS HAPPENED, ALBEIT INFREQUENTLY, TO OTHER LIKE ENGINES. WARRANTY COVERED ALL COSTS. I HAVE INVOICES FOR AUTO PURCHASE AND REPAIR.
Mfg Campaign: 11066587
Recall Date: Feb 2, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WAS DRIVING ON THE FREE WAY WHEN SUDDENLY HEARD A LOUD BANG THAT SOUNDED LIKE A FUN SHOT. IMMEDIATELY I HEARD A CRACK AND PIECES OF GLASS FROM MY SUNROOF STARTED FALLING INTO MY CAR. UPON FURTHER INSPECTION THERE WAS NO ROCKS OR ANYTHING IN THE CAR. FURTHERMORE THE GLASS SEEMED TO BE PUSHED OUTWARD TOWARD THE OUTSIDE WHICH MADE ME THINK IT EXPLODED FROM DEFECT.
Corrective Action:
WAS DRIVING ON THE FREE WAY WHEN SUDDENLY HEARD A LOUD BANG THAT SOUNDED LIKE A FUN SHOT. IMMEDIATELY I HEARD A CRACK AND PIECES OF GLASS FROM MY SUNROOF STARTED FALLING INTO MY CAR. UPON FURTHER INSPECTION THERE WAS NO ROCKS OR ANYTHING IN THE CAR. FURTHERMORE THE GLASS SEEMED TO BE PUSHED OUTWARD TOWARD THE OUTSIDE WHICH MADE ME THINK IT EXPLODED FROM DEFECT.
Additional Notes:
WAS DRIVING ON THE FREE WAY WHEN SUDDENLY HEARD A LOUD BANG THAT SOUNDED LIKE A FUN SHOT. IMMEDIATELY I HEARD A CRACK AND PIECES OF GLASS FROM MY SUNROOF STARTED FALLING INTO MY CAR. UPON FURTHER INSPECTION THERE WAS NO ROCKS OR ANYTHING IN THE CAR. FURTHERMORE THE GLASS SEEMED TO BE PUSHED OUTWARD TOWARD THE OUTSIDE WHICH MADE ME THINK IT EXPLODED FROM DEFECT.
Mfg Campaign: 11064526
Recall Date: Jan 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Corrective Action:
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Additional Notes:
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Mfg Campaign: 11043590
Recall Date: Nov 5, 2017
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Corrective Action:
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Additional Notes:
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Mfg Campaign: 11043590
Recall Date: Nov 5, 2017
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 6/21/17, A SUV CAR REAR-ENDED MY VEHICLE WHILE I WAS TRAVELING IN TOWN ABOUT 4-6 MPH BECAUSE I HAD SLOWED DOWN AND WAS PREPARING TO STOP FOR AN AMBER LIGHT. WHEN THE PERSON HIT MY CAR, MY HEAD AND UPPER BODY WERE VIOLENTLY THRUST FORWARD AND BACK AS MY HEAD HIT NEAR THE BOTTOM AREA OF MY HEADREST. I HAVE A CONCUSSION AND WHIP LASH. MY CAR HAS REAR-END AND SIDE DAMAGE. SHORTLY AFTER I PURCHASED MY NEW CAR IN SEPT. 2016, I COMPLAINED ABOUT MY CONCERN TO THE DEALER, DIRITO BROTHERS IN WALNUT CREEK, CA AND SPOKE TO: [XXX], SALESPERSON, [XXX], OWNER, [XXX], THE SERVICE MANAGER, AND [XXX], SERVICE CONSULTANT AND TOLD THEM SINCE THE SEAT IS TOO TALL, THE HEADREST DOESN'T GO DOWN ENOUGH TO CRADLE MY HEAD IN THE MIDDLE OF THE HEADREST. I TOLD THEM I WAS AFRAID IF I WAS INVOLVED IN AN ACCIDENT, MY HEAD COULD POSSIBLY HIT AT OR NEAR THE BOTTOM PART OF THE HEADREST AND I COULD POSSILBLY BE INJURED (WHICH IS EXACTLY WHAT HAPPENED). MY NAME IS [XXX], PH # IS [XXX], EMAIL IS [XXX], AND MY MILEAGE IS 14,739. I FILED A COMPLAINT WITH VW OF AMERICA, CASE #[XXX] ON 6/30/17. I TOLD THEM MY MAIN CONCERN WAS SAFETY AND FOR THE PROBLEM TO BE RESOLVED TO PREVENT INJURIES OF THEIR CUSTOMERS IN FUTURE ACCIDENTS. I SUGGESTED A RECALL AND POSSIBLE COMPENSATION. TODAY, VW STAFF, [XXX] CONTACTED ME AND TOLD ME THERE WAS NOTHING THEY WOULD DO SINCE THE NHTSA (YOUR AGENCY) SAID VW HEADRESTS MEET AND EXCEED FEDERAL SAFETY STANDARDS. WHEN I ASKED TO SPEAK TO A SUPERVISOR, [XXX] PLACED ME ON-HOLD AND WHEN SHE RETURNED TO THE PHONE, SHE SAID THE SUPERVISORS WERE ALL IN A MEETING, AND THERE WAS NOTHING ELSE THEY COULD DO. VW OF AMERICA REFUSED TO TAKE RESPONSIBILITY FOR MY AND OTHERS' SAFETY AND SHOWED NO CONCERN. THIS IS THE 3RD GOLF VW I'VE OWNED AND I'VE NEVER HAD THIS PROBLEM PREVIOUSLY WITH HEADRESTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
ON 6/21/17, A SUV CAR REAR-ENDED MY VEHICLE WHILE I WAS TRAVELING IN TOWN ABOUT 4-6 MPH BECAUSE I HAD SLOWED DOWN AND WAS PREPARING TO STOP FOR AN AMBER LIGHT. WHEN THE PERSON HIT MY CAR, MY HEAD AND UPPER BODY WERE VIOLENTLY THRUST FORWARD AND BACK AS MY HEAD HIT NEAR THE BOTTOM AREA OF MY HEADREST. I HAVE A CONCUSSION AND WHIP LASH. MY CAR HAS REAR-END AND SIDE DAMAGE. SHORTLY AFTER I PURCHASED MY NEW CAR IN SEPT. 2016, I COMPLAINED ABOUT MY CONCERN TO THE DEALER, DIRITO BROTHERS IN WALNUT CREEK, CA AND SPOKE TO: [XXX], SALESPERSON, [XXX], OWNER, [XXX], THE SERVICE MANAGER, AND [XXX], SERVICE CONSULTANT AND TOLD THEM SINCE THE SEAT IS TOO TALL, THE HEADREST DOESN'T GO DOWN ENOUGH TO CRADLE MY HEAD IN THE MIDDLE OF THE HEADREST. I TOLD THEM I WAS AFRAID IF I WAS INVOLVED IN AN ACCIDENT, MY HEAD COULD POSSIBLY HIT AT OR NEAR THE BOTTOM PART OF THE HEADREST AND I COULD POSSILBLY BE INJURED (WHICH IS EXACTLY WHAT HAPPENED). MY NAME IS [XXX], PH # IS [XXX], EMAIL IS [XXX], AND MY MILEAGE IS 14,739. I FILED A COMPLAINT WITH VW OF AMERICA, CASE #[XXX] ON 6/30/17. I TOLD THEM MY MAIN CONCERN WAS SAFETY AND FOR THE PROBLEM TO BE RESOLVED TO PREVENT INJURIES OF THEIR CUSTOMERS IN FUTURE ACCIDENTS. I SUGGESTED A RECALL AND POSSIBLE COMPENSATION. TODAY, VW STAFF, [XXX] CONTACTED ME AND TOLD ME THERE WAS NOTHING THEY WOULD DO SINCE THE NHTSA (YOUR AGENCY) SAID VW HEADRESTS MEET AND EXCEED FEDERAL SAFETY STANDARDS. WHEN I ASKED TO SPEAK TO A SUPERVISOR, [XXX] PLACED ME ON-HOLD AND WHEN SHE RETURNED TO THE PHONE, SHE SAID THE SUPERVISORS WERE ALL IN A MEETING, AND THERE WAS NOTHING ELSE THEY COULD DO. VW OF AMERICA REFUSED TO TAKE RESPONSIBILITY FOR MY AND OTHERS' SAFETY AND SHOWED NO CONCERN. THIS IS THE 3RD GOLF VW I'VE OWNED AND I'VE NEVER HAD THIS PROBLEM PREVIOUSLY WITH HEADRESTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
ON 6/21/17, A SUV CAR REAR-ENDED MY VEHICLE WHILE I WAS TRAVELING IN TOWN ABOUT 4-6 MPH BECAUSE I HAD SLOWED DOWN AND WAS PREPARING TO STOP FOR AN AMBER LIGHT. WHEN THE PERSON HIT MY CAR, MY HEAD AND UPPER BODY WERE VIOLENTLY THRUST FORWARD AND BACK AS MY HEAD HIT NEAR THE BOTTOM AREA OF MY HEADREST. I HAVE A CONCUSSION AND WHIP LASH. MY CAR HAS REAR-END AND SIDE DAMAGE. SHORTLY AFTER I PURCHASED MY NEW CAR IN SEPT. 2016, I COMPLAINED ABOUT MY CONCERN TO THE DEALER, DIRITO BROTHERS IN WALNUT CREEK, CA AND SPOKE TO: [XXX], SALESPERSON, [XXX], OWNER, [XXX], THE SERVICE MANAGER, AND [XXX], SERVICE CONSULTANT AND TOLD THEM SINCE THE SEAT IS TOO TALL, THE HEADREST DOESN'T GO DOWN ENOUGH TO CRADLE MY HEAD IN THE MIDDLE OF THE HEADREST. I TOLD THEM I WAS AFRAID IF I WAS INVOLVED IN AN ACCIDENT, MY HEAD COULD POSSIBLY HIT AT OR NEAR THE BOTTOM PART OF THE HEADREST AND I COULD POSSILBLY BE INJURED (WHICH IS EXACTLY WHAT HAPPENED). MY NAME IS [XXX], PH # IS [XXX], EMAIL IS [XXX], AND MY MILEAGE IS 14,739. I FILED A COMPLAINT WITH VW OF AMERICA, CASE #[XXX] ON 6/30/17. I TOLD THEM MY MAIN CONCERN WAS SAFETY AND FOR THE PROBLEM TO BE RESOLVED TO PREVENT INJURIES OF THEIR CUSTOMERS IN FUTURE ACCIDENTS. I SUGGESTED A RECALL AND POSSIBLE COMPENSATION. TODAY, VW STAFF, [XXX] CONTACTED ME AND TOLD ME THERE WAS NOTHING THEY WOULD DO SINCE THE NHTSA (YOUR AGENCY) SAID VW HEADRESTS MEET AND EXCEED FEDERAL SAFETY STANDARDS. WHEN I ASKED TO SPEAK TO A SUPERVISOR, [XXX] PLACED ME ON-HOLD AND WHEN SHE RETURNED TO THE PHONE, SHE SAID THE SUPERVISORS WERE ALL IN A MEETING, AND THERE WAS NOTHING ELSE THEY COULD DO. VW OF AMERICA REFUSED TO TAKE RESPONSIBILITY FOR MY AND OTHERS' SAFETY AND SHOWED NO CONCERN. THIS IS THE 3RD GOLF VW I'VE OWNED AND I'VE NEVER HAD THIS PROBLEM PREVIOUSLY WITH HEADRESTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11003718
Recall Date: Jul 7, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Mfg Campaign: 10972264
Recall Date: Apr 13, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:SOFTWARE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Mfg Campaign: 10972264
Recall Date: Apr 13, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
2017 VW ALLTRACK S DRIVER SEAT BASE BOLSTER DIGS INTO LEFT LEG. I HAVE OWNED PREVIOUS VW'S AND NEVER HAD A PROBLEM LIKE THIS. VW NOR DEALER WOULD DO ANYTHING. VERY DISAPPOINTING.
Corrective Action:
2017 VW ALLTRACK S DRIVER SEAT BASE BOLSTER DIGS INTO LEFT LEG. I HAVE OWNED PREVIOUS VW'S AND NEVER HAD A PROBLEM LIKE THIS. VW NOR DEALER WOULD DO ANYTHING. VERY DISAPPOINTING.
Additional Notes:
2017 VW ALLTRACK S DRIVER SEAT BASE BOLSTER DIGS INTO LEFT LEG. I HAVE OWNED PREVIOUS VW'S AND NEVER HAD A PROBLEM LIKE THIS. VW NOR DEALER WOULD DO ANYTHING. VERY DISAPPOINTING.
Mfg Campaign: 10950307
Recall Date: Feb 8, 2017
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE TRAVELING AT HIGHWAY SPEEDS THE VEHICLE FLASHED THE EPC WARNING LIGHT AND SUDDENLY LOST ALL POWER AND RAPIDLY DECELERATED. THE CAR HAD TO COAST OFF THE HIGHWAY AND WOULD NOT RESPOND TO THROTTLE INPUT ONCE STOPPED. CAR WAS TURNED OFF AND ON WHICH RESULTED IN "LIMP" MODE BUT CAR WAS UNSAFE TO DRIVE ON THE ROAD. HAD CAR TOWED TO DEALER AND WAS DIAGNOSED WITH A FAULTY FUEL INJECTOR. CAR HAS 700 MILES ON IT.
Corrective Action:
WHILE TRAVELING AT HIGHWAY SPEEDS THE VEHICLE FLASHED THE EPC WARNING LIGHT AND SUDDENLY LOST ALL POWER AND RAPIDLY DECELERATED. THE CAR HAD TO COAST OFF THE HIGHWAY AND WOULD NOT RESPOND TO THROTTLE INPUT ONCE STOPPED. CAR WAS TURNED OFF AND ON WHICH RESULTED IN "LIMP" MODE BUT CAR WAS UNSAFE TO DRIVE ON THE ROAD. HAD CAR TOWED TO DEALER AND WAS DIAGNOSED WITH A FAULTY FUEL INJECTOR. CAR HAS 700 MILES ON IT.
Additional Notes:
WHILE TRAVELING AT HIGHWAY SPEEDS THE VEHICLE FLASHED THE EPC WARNING LIGHT AND SUDDENLY LOST ALL POWER AND RAPIDLY DECELERATED. THE CAR HAD TO COAST OFF THE HIGHWAY AND WOULD NOT RESPOND TO THROTTLE INPUT ONCE STOPPED. CAR WAS TURNED OFF AND ON WHICH RESULTED IN "LIMP" MODE BUT CAR WAS UNSAFE TO DRIVE ON THE ROAD. HAD CAR TOWED TO DEALER AND WAS DIAGNOSED WITH A FAULTY FUEL INJECTOR. CAR HAS 700 MILES ON IT.
Mfg Campaign: 10944077
Recall Date: Jan 10, 2017
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