Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 Audi TT Roadster, TT Coupe, S3 Sedan, R8 Coupe, A3 Sedan, A3 Etron, A3 Cabriolet, 2016 Golf Sportwagen, Golf R, Golf GTI, Golf A7, and E Golf vehicles. During air bag deployment, the front passenger air bag may explode or deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69DY, 61C1
Recall Date: Jul 27, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20Y6/20Y5
Recall Date: Sep 7, 2016
Consumer Complaints
77 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the highway, and heard a quiet sound like someone sprinkling sand on my windshield for about 10 seconds. All of a sudden, the sun roof burst and shattered with a loud pop. Luckily the internal slide-able screen webbing kept the glass from entering the compartment (except a bit of glass dust and small shards). I never heard a rock hit, or any other cause. I believe the ‘sand sprinkling’ sound was the ‘spider web’ cracks spreading prior to the burst. Obviously that is extremely dangerous while driving on the highway. If it wasn’t for the internal screen keeping the glass off me, it could have been much worse. I was able to pull off the highway and temporarily secure the glass with some cardboard and packing tape.
Corrective Action:
I was driving on the highway, and heard a quiet sound like someone sprinkling sand on my windshield for about 10 seconds. All of a sudden, the sun roof burst and shattered with a loud pop. Luckily the internal slide-able screen webbing kept the glass from entering the compartment (except a bit of glass dust and small shards). I never heard a rock hit, or any other cause. I believe the ‘sand sprinkling’ sound was the ‘spider web’ cracks spreading prior to the burst. Obviously that is extremely dangerous while driving on the highway. If it wasn’t for the internal screen keeping the glass off me, it could have been much worse. I was able to pull off the highway and temporarily secure the glass with some cardboard and packing tape.
Additional Notes:
I was driving on the highway, and heard a quiet sound like someone sprinkling sand on my windshield for about 10 seconds. All of a sudden, the sun roof burst and shattered with a loud pop. Luckily the internal slide-able screen webbing kept the glass from entering the compartment (except a bit of glass dust and small shards). I never heard a rock hit, or any other cause. I believe the ‘sand sprinkling’ sound was the ‘spider web’ cracks spreading prior to the burst. Obviously that is extremely dangerous while driving on the highway. If it wasn’t for the internal screen keeping the glass off me, it could have been much worse. I was able to pull off the highway and temporarily secure the glass with some cardboard and packing tape.
Mfg Campaign: 11675516
Recall Date: Jul 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Repeated issues with leaking water pump and broken seals under the intake manifold causing vehicle to be underivable.
Corrective Action:
Repeated issues with leaking water pump and broken seals under the intake manifold causing vehicle to be underivable.
Additional Notes:
Repeated issues with leaking water pump and broken seals under the intake manifold causing vehicle to be underivable.
Mfg Campaign: 11635998
Recall Date: Jan 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The contact stated while the vehicle was parked, the contact became aware of fuel leaking from the rear of the vehicle. The vehicle was towed to the dealer where the vehicle was diagnosed with a fuel leak coming from the fuel tank suction pump. The contact was informed that the fuel tank suction pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms part not available.
Corrective Action:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The contact stated while the vehicle was parked, the contact became aware of fuel leaking from the rear of the vehicle. The vehicle was towed to the dealer where the vehicle was diagnosed with a fuel leak coming from the fuel tank suction pump. The contact was informed that the fuel tank suction pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms part not available.
Additional Notes:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The contact stated while the vehicle was parked, the contact became aware of fuel leaking from the rear of the vehicle. The vehicle was towed to the dealer where the vehicle was diagnosed with a fuel leak coming from the fuel tank suction pump. The contact was informed that the fuel tank suction pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms part not available.
Mfg Campaign: 11605953
Recall Date: Aug 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while driving at an undisclosed speed, there was an abnormally strong gasoline odor coming from the exhaust. The contact stated that while attempting to fill the tank, the tank failed to accept more than a half tank of fuel. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted and diagnosed the vehicle with a failure of the fuel pump which was replaced; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while driving at an undisclosed speed, there was an abnormally strong gasoline odor coming from the exhaust. The contact stated that while attempting to fill the tank, the tank failed to accept more than a half tank of fuel. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted and diagnosed the vehicle with a failure of the fuel pump which was replaced; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while driving at an undisclosed speed, there was an abnormally strong gasoline odor coming from the exhaust. The contact stated that while attempting to fill the tank, the tank failed to accept more than a half tank of fuel. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted and diagnosed the vehicle with a failure of the fuel pump which was replaced; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Mfg Campaign: 11584518
Recall Date: Apr 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact stated that while refueling, the gasoline was leaking from the vehicle from an unknown location. The vehicle was taken to an independent mechanic where it was diagnosed that the carbon canister was clogged with fuel and needed to be replaced. The vehicle was repaired started the vehicle was losing motive power. On another occasion, nine months later, the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed and determined that the purge valve, fuel tank, N80, carbon canister, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact stated that while refueling, the gasoline was leaking from the vehicle from an unknown location. The vehicle was taken to an independent mechanic where it was diagnosed that the carbon canister was clogged with fuel and needed to be replaced. The vehicle was repaired started the vehicle was losing motive power. On another occasion, nine months later, the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed and determined that the purge valve, fuel tank, N80, carbon canister, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline). The contact stated that while refueling, the gasoline was leaking from the vehicle from an unknown location. The vehicle was taken to an independent mechanic where it was diagnosed that the carbon canister was clogged with fuel and needed to be replaced. The vehicle was repaired started the vehicle was losing motive power. On another occasion, nine months later, the failure reoccurred. The vehicle was taken to a dealer where it was diagnosed and determined that the purge valve, fuel tank, N80, carbon canister, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Mfg Campaign: 11581655
Recall Date: Apr 8, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while making a turn at an undisclosed speed, there was water leaking through the sunroof. The contact stated that the sunroof frame had previously been replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the sunroof frame needed to be replaced for the second time; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while making a turn at an undisclosed speed, there was water leaking through the sunroof. The contact stated that the sunroof frame had previously been replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the sunroof frame needed to be replaced for the second time; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that while making a turn at an undisclosed speed, there was water leaking through the sunroof. The contact stated that the sunroof frame had previously been replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the sunroof frame needed to be replaced for the second time; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 34,000.
Mfg Campaign: 11574698
Recall Date: Feb 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Volkswagen GTI. The contact stated that while starting the vehicle, the vehicle experienced a rough start, and the temperature gauge was fluctuating. Additionally, an unknown triangle warning light was illuminated. Additionally, the contact became aware that the coolant level was significantly low, and that the vehicle was overheating while activating the heater. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was then taken to an independent mechanic, where the water pump was replaced; however, the failure recurred. The contact stated that the vehicle was overheating, and he noticed that coolant was leaking underneath the vehicle. Additionally, the contact stated that while driving on a bridge, the low coolant level warning light illuminated, and the vehicle was overheating. The contact stated that the vehicle was taken to an independent mechanic several times and the water pump was replaced four times; however, the failure persisted. The vehicle was taken to an independent mechanic where the water pump was replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was not available.
Corrective Action:
The contact owns a 2016 Volkswagen GTI. The contact stated that while starting the vehicle, the vehicle experienced a rough start, and the temperature gauge was fluctuating. Additionally, an unknown triangle warning light was illuminated. Additionally, the contact became aware that the coolant level was significantly low, and that the vehicle was overheating while activating the heater. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was then taken to an independent mechanic, where the water pump was replaced; however, the failure recurred. The contact stated that the vehicle was overheating, and he noticed that coolant was leaking underneath the vehicle. Additionally, the contact stated that while driving on a bridge, the low coolant level warning light illuminated, and the vehicle was overheating. The contact stated that the vehicle was taken to an independent mechanic several times and the water pump was replaced four times; however, the failure persisted. The vehicle was taken to an independent mechanic where the water pump was replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was not available.
Additional Notes:
The contact owns a 2016 Volkswagen GTI. The contact stated that while starting the vehicle, the vehicle experienced a rough start, and the temperature gauge was fluctuating. Additionally, an unknown triangle warning light was illuminated. Additionally, the contact became aware that the coolant level was significantly low, and that the vehicle was overheating while activating the heater. The vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was then taken to an independent mechanic, where the water pump was replaced; however, the failure recurred. The contact stated that the vehicle was overheating, and he noticed that coolant was leaking underneath the vehicle. Additionally, the contact stated that while driving on a bridge, the low coolant level warning light illuminated, and the vehicle was overheating. The contact stated that the vehicle was taken to an independent mechanic several times and the water pump was replaced four times; however, the failure persisted. The vehicle was taken to an independent mechanic where the water pump was replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was not available.
Mfg Campaign: 11562029
Recall Date: Dec 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the sunroof leaked water into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2016 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the sunroof leaked water into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2016 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the sunroof leaked water into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 60,000.
Mfg Campaign: 11536443
Recall Date: Aug 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Volkswagen GTI. The contact received notification of NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11499865
Recall Date: Jan 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that soon after purchasing the vehicle, she had difficulty placing gas into the fuel tank as fuel would spill out during fill up. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The vehicle was taken to a dealer who informed her that there were no recalls on the vehicle. The contact was then referred to the manufacturer who also confirmed that the vehicle was not under recall. The contact was referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that soon after purchasing the vehicle, she had difficulty placing gas into the fuel tank as fuel would spill out during fill up. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The vehicle was taken to a dealer who informed her that there were no recalls on the vehicle. The contact was then referred to the manufacturer who also confirmed that the vehicle was not under recall. The contact was referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Volkswagen Golf GTI. The contact stated that soon after purchasing the vehicle, she had difficulty placing gas into the fuel tank as fuel would spill out during fill up. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The vehicle was taken to a dealer who informed her that there were no recalls on the vehicle. The contact was then referred to the manufacturer who also confirmed that the vehicle was not under recall. The contact was referred to the NHTSA for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Mfg Campaign: 11426137
Recall Date: Jul 23, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE CAR ON IS LEAKING GASOLINE FROM BACK OF THE GAS TANK, THE CAR VAS IN MOTION AND I SMELL GASOLINE FROM MY CAR AND MAY CAUSE A FIRE BECAUSE IS NEAR THE WHEEL.
Corrective Action:
THE CAR ON IS LEAKING GASOLINE FROM BACK OF THE GAS TANK, THE CAR VAS IN MOTION AND I SMELL GASOLINE FROM MY CAR AND MAY CAUSE A FIRE BECAUSE IS NEAR THE WHEEL.
Additional Notes:
THE CAR ON IS LEAKING GASOLINE FROM BACK OF THE GAS TANK, THE CAR VAS IN MOTION AND I SMELL GASOLINE FROM MY CAR AND MAY CAUSE A FIRE BECAUSE IS NEAR THE WHEEL.
Mfg Campaign: 11413570
Recall Date: Apr 23, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FAILURE OF THERMOSTAT HOUSING CAUSING COOLANT LEAK AND WATER PUMP FAILURE.
Corrective Action:
FAILURE OF THERMOSTAT HOUSING CAUSING COOLANT LEAK AND WATER PUMP FAILURE.
Additional Notes:
FAILURE OF THERMOSTAT HOUSING CAUSING COOLANT LEAK AND WATER PUMP FAILURE.
Mfg Campaign: 11408156
Recall Date: Apr 14, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
FAILURE OF THERMOSTAT HOUSING CAUSING COOLANT LEAK AND WATER PUMP FAILURE.
Corrective Action:
FAILURE OF THERMOSTAT HOUSING CAUSING COOLANT LEAK AND WATER PUMP FAILURE.
Additional Notes:
FAILURE OF THERMOSTAT HOUSING CAUSING COOLANT LEAK AND WATER PUMP FAILURE.
Mfg Campaign: 11408156
Recall Date: Apr 14, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FAILED THERMOSTAT HOUSING/COOLANT LOSS. ACTIVE COOLANT LEAK FROM WATER PUMP/THERMOSTAT HOUSING AT 35,956 MILES. DEALER REPLACED THERMOSTAT ASSEMBLY, WATER PUMP, UNION.
Corrective Action:
FAILED THERMOSTAT HOUSING/COOLANT LOSS. ACTIVE COOLANT LEAK FROM WATER PUMP/THERMOSTAT HOUSING AT 35,956 MILES. DEALER REPLACED THERMOSTAT ASSEMBLY, WATER PUMP, UNION.
Additional Notes:
FAILED THERMOSTAT HOUSING/COOLANT LOSS. ACTIVE COOLANT LEAK FROM WATER PUMP/THERMOSTAT HOUSING AT 35,956 MILES. DEALER REPLACED THERMOSTAT ASSEMBLY, WATER PUMP, UNION.
Mfg Campaign: 11397227
Recall Date: Feb 21, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE SUCTION PUMP (PART 5Q0-201-029) IN THE EVAP EMISSION CONTROL OF MY VEHICLE FAILED ON FEBRUARY 7 2021 CAUSING FUEL TO BE BROUGHT INTO THE CHARCOAL CANISTER AND THEN INTO THE PURGE VALVE. THIS LED TO HEAVY FUEL SMELL IN MY VEHICLE AND REQUIRED REPLACEMENT OF SUCTION PUMP, CHARCOAL CANISTER AND PURGE VALVE. NOTE THAT THIS FAILURE WITH EXACT SAME DESCRIPTION WAS IDENTIFIED AS PART OF THE SAFETY RECALL 20Y6 (HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2016/RCRIT-16V647-1179.PDF) ISSUED BY NHSTA ON OCTOBER 13 2016 AND MY VEHICLE WAS PART OF THIS RECALL. IT WAS CLAIMED THAT THE ISSUE WAS FIXED ON MY VEHICLE ON JUNE 28 2017 AS PART OF THIS RECALL BY VW DEALERSHIP. HOWEVER, THE SUCTION PUMP WHICH FAILED ON FEBRUARY 7 2021 HAD THE MANUFACTURING DATE STAMP OF 15.08.15 WHICH INDICATES THAT PERHAPS VW DIDN'T REPLACE THE SUCTION PUMP AS PART OF THE RECALL REPAIR OR REPLACED IT WITH ANOTHER FAULTY SUCTION PUMP WHICH STILL HAD THE ISSUE (SINCE THE MANUFACTURING DATE OF THE FAILED SUCTION PUMP IS ALMOST 2 YEARS BEFORE THE DATE OF RECALL REPAIR). VW OF AMERICA HASN'T PROVIDED ME CLEAR ANSWERS TO MY QUESTIONS STATED BELOW (SEE ATTACHED LETTER DATED FEBRUARY 13 2021, THAT I SENT TO VW OF AMERICA RAISING THESE CONCERNS): I) WOULD THIS SUCTION PUMP THAT FAILED AND WHICH WAS MANUFACTURED ON 15.08.15 WILL HAVE THE FIX FOR THE ISSUE IDENTIFIED IN 20Y6? II) WHAT WAS THE MANUFACTURING DATE OF THE SUCTION PUMP ORIGINALLY INSTALLED ON MY VEHICLE BEFORE THE RECALL REPAIR WAS PERFORMED? VW OF AMERICA REPLIED TO ME ON FEBRUARY 15 2021 STATING THAT THEY WON'T HELP ME WITH THIS REPAIR AS THE PART WAS OUT OF WARRANTY. HOWEVER, THEY DIDN'T PROVIDE ME ANSWERS TO THE SPECIFIC QUESTIONS I RAISED. IF THE RECALL REPAIR WAS NOT DONE PROPERLY, ISN'T VW STILL RESPONSIBILE TO FIX THE ISSUE THAT MY VEHICLE SUFFERED AND I WOULD ALSO LIKE THEM TO PROVIDE ME CLEAR ANSWERS TO THE ABOVE TWO QUESTIONS.
Corrective Action:
THE SUCTION PUMP (PART 5Q0-201-029) IN THE EVAP EMISSION CONTROL OF MY VEHICLE FAILED ON FEBRUARY 7 2021 CAUSING FUEL TO BE BROUGHT INTO THE CHARCOAL CANISTER AND THEN INTO THE PURGE VALVE. THIS LED TO HEAVY FUEL SMELL IN MY VEHICLE AND REQUIRED REPLACEMENT OF SUCTION PUMP, CHARCOAL CANISTER AND PURGE VALVE. NOTE THAT THIS FAILURE WITH EXACT SAME DESCRIPTION WAS IDENTIFIED AS PART OF THE SAFETY RECALL 20Y6 (HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2016/RCRIT-16V647-1179.PDF) ISSUED BY NHSTA ON OCTOBER 13 2016 AND MY VEHICLE WAS PART OF THIS RECALL. IT WAS CLAIMED THAT THE ISSUE WAS FIXED ON MY VEHICLE ON JUNE 28 2017 AS PART OF THIS RECALL BY VW DEALERSHIP. HOWEVER, THE SUCTION PUMP WHICH FAILED ON FEBRUARY 7 2021 HAD THE MANUFACTURING DATE STAMP OF 15.08.15 WHICH INDICATES THAT PERHAPS VW DIDN'T REPLACE THE SUCTION PUMP AS PART OF THE RECALL REPAIR OR REPLACED IT WITH ANOTHER FAULTY SUCTION PUMP WHICH STILL HAD THE ISSUE (SINCE THE MANUFACTURING DATE OF THE FAILED SUCTION PUMP IS ALMOST 2 YEARS BEFORE THE DATE OF RECALL REPAIR). VW OF AMERICA HASN'T PROVIDED ME CLEAR ANSWERS TO MY QUESTIONS STATED BELOW (SEE ATTACHED LETTER DATED FEBRUARY 13 2021, THAT I SENT TO VW OF AMERICA RAISING THESE CONCERNS): I) WOULD THIS SUCTION PUMP THAT FAILED AND WHICH WAS MANUFACTURED ON 15.08.15 WILL HAVE THE FIX FOR THE ISSUE IDENTIFIED IN 20Y6? II) WHAT WAS THE MANUFACTURING DATE OF THE SUCTION PUMP ORIGINALLY INSTALLED ON MY VEHICLE BEFORE THE RECALL REPAIR WAS PERFORMED? VW OF AMERICA REPLIED TO ME ON FEBRUARY 15 2021 STATING THAT THEY WON'T HELP ME WITH THIS REPAIR AS THE PART WAS OUT OF WARRANTY. HOWEVER, THEY DIDN'T PROVIDE ME ANSWERS TO THE SPECIFIC QUESTIONS I RAISED. IF THE RECALL REPAIR WAS NOT DONE PROPERLY, ISN'T VW STILL RESPONSIBILE TO FIX THE ISSUE THAT MY VEHICLE SUFFERED AND I WOULD ALSO LIKE THEM TO PROVIDE ME CLEAR ANSWERS TO THE ABOVE TWO QUESTIONS.
Additional Notes:
THE SUCTION PUMP (PART 5Q0-201-029) IN THE EVAP EMISSION CONTROL OF MY VEHICLE FAILED ON FEBRUARY 7 2021 CAUSING FUEL TO BE BROUGHT INTO THE CHARCOAL CANISTER AND THEN INTO THE PURGE VALVE. THIS LED TO HEAVY FUEL SMELL IN MY VEHICLE AND REQUIRED REPLACEMENT OF SUCTION PUMP, CHARCOAL CANISTER AND PURGE VALVE. NOTE THAT THIS FAILURE WITH EXACT SAME DESCRIPTION WAS IDENTIFIED AS PART OF THE SAFETY RECALL 20Y6 (HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2016/RCRIT-16V647-1179.PDF) ISSUED BY NHSTA ON OCTOBER 13 2016 AND MY VEHICLE WAS PART OF THIS RECALL. IT WAS CLAIMED THAT THE ISSUE WAS FIXED ON MY VEHICLE ON JUNE 28 2017 AS PART OF THIS RECALL BY VW DEALERSHIP. HOWEVER, THE SUCTION PUMP WHICH FAILED ON FEBRUARY 7 2021 HAD THE MANUFACTURING DATE STAMP OF 15.08.15 WHICH INDICATES THAT PERHAPS VW DIDN'T REPLACE THE SUCTION PUMP AS PART OF THE RECALL REPAIR OR REPLACED IT WITH ANOTHER FAULTY SUCTION PUMP WHICH STILL HAD THE ISSUE (SINCE THE MANUFACTURING DATE OF THE FAILED SUCTION PUMP IS ALMOST 2 YEARS BEFORE THE DATE OF RECALL REPAIR). VW OF AMERICA HASN'T PROVIDED ME CLEAR ANSWERS TO MY QUESTIONS STATED BELOW (SEE ATTACHED LETTER DATED FEBRUARY 13 2021, THAT I SENT TO VW OF AMERICA RAISING THESE CONCERNS): I) WOULD THIS SUCTION PUMP THAT FAILED AND WHICH WAS MANUFACTURED ON 15.08.15 WILL HAVE THE FIX FOR THE ISSUE IDENTIFIED IN 20Y6? II) WHAT WAS THE MANUFACTURING DATE OF THE SUCTION PUMP ORIGINALLY INSTALLED ON MY VEHICLE BEFORE THE RECALL REPAIR WAS PERFORMED? VW OF AMERICA REPLIED TO ME ON FEBRUARY 15 2021 STATING THAT THEY WON'T HELP ME WITH THIS REPAIR AS THE PART WAS OUT OF WARRANTY. HOWEVER, THEY DIDN'T PROVIDE ME ANSWERS TO THE SPECIFIC QUESTIONS I RAISED. IF THE RECALL REPAIR WAS NOT DONE PROPERLY, ISN'T VW STILL RESPONSIBILE TO FIX THE ISSUE THAT MY VEHICLE SUFFERED AND I WOULD ALSO LIKE THEM TO PROVIDE ME CLEAR ANSWERS TO THE ABOVE TWO QUESTIONS.
Mfg Campaign: 11396358
Recall Date: Feb 15, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CLUTCH MASTER AND SLAVE CYLINDER FAILED AT 34,700 MILES. BECAUSE HYDRAULIC FLUID CONTAMINATED CLUTCH PLATE AND FLYWHEEL THOSE WERE ALSO REPLACED. FAILURE OCCURRED AT LOW SPEEDS ON A COMMERCIAL STREET. SYMPTOMS: CLUTCH PEDAL DROPPED TO THE FLOOR AND WOULD NOT COME BACK UP. HYDRAULIC FLUID LEAKED OUT FROM UNDER THE CAR
Corrective Action:
CLUTCH MASTER AND SLAVE CYLINDER FAILED AT 34,700 MILES. BECAUSE HYDRAULIC FLUID CONTAMINATED CLUTCH PLATE AND FLYWHEEL THOSE WERE ALSO REPLACED. FAILURE OCCURRED AT LOW SPEEDS ON A COMMERCIAL STREET. SYMPTOMS: CLUTCH PEDAL DROPPED TO THE FLOOR AND WOULD NOT COME BACK UP. HYDRAULIC FLUID LEAKED OUT FROM UNDER THE CAR
Additional Notes:
CLUTCH MASTER AND SLAVE CYLINDER FAILED AT 34,700 MILES. BECAUSE HYDRAULIC FLUID CONTAMINATED CLUTCH PLATE AND FLYWHEEL THOSE WERE ALSO REPLACED. FAILURE OCCURRED AT LOW SPEEDS ON A COMMERCIAL STREET. SYMPTOMS: CLUTCH PEDAL DROPPED TO THE FLOOR AND WOULD NOT COME BACK UP. HYDRAULIC FLUID LEAKED OUT FROM UNDER THE CAR
Mfg Campaign: 11394604
Recall Date: Feb 4, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE THERMOSTAT AND PUMP FAILURE WITH GRADUAL COOLANT LEAK. COOLANT REQUIRED REFILLING MULTIPLE TIMES WITHIN 45,000 MILES, SOMETIMES COOLANT GETTING DANGEROUSLY LOW WITHOUT WARNING UNTIL CAR IS ON INTERSTATE. THERMOSTAT/PUMP HAS ALSO BEGUN OVERCOOLING ENGINE, NOT ALLOWING IT TO GET UP TO OPERATING TEMP WHEN ON INTERSTATE AND SHUTTING OUT USAGE OF CRUISE CONTROL. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE WITH MK7 GTI.
Corrective Action:
ENGINE THERMOSTAT AND PUMP FAILURE WITH GRADUAL COOLANT LEAK. COOLANT REQUIRED REFILLING MULTIPLE TIMES WITHIN 45,000 MILES, SOMETIMES COOLANT GETTING DANGEROUSLY LOW WITHOUT WARNING UNTIL CAR IS ON INTERSTATE. THERMOSTAT/PUMP HAS ALSO BEGUN OVERCOOLING ENGINE, NOT ALLOWING IT TO GET UP TO OPERATING TEMP WHEN ON INTERSTATE AND SHUTTING OUT USAGE OF CRUISE CONTROL. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE WITH MK7 GTI.
Additional Notes:
ENGINE THERMOSTAT AND PUMP FAILURE WITH GRADUAL COOLANT LEAK. COOLANT REQUIRED REFILLING MULTIPLE TIMES WITHIN 45,000 MILES, SOMETIMES COOLANT GETTING DANGEROUSLY LOW WITHOUT WARNING UNTIL CAR IS ON INTERSTATE. THERMOSTAT/PUMP HAS ALSO BEGUN OVERCOOLING ENGINE, NOT ALLOWING IT TO GET UP TO OPERATING TEMP WHEN ON INTERSTATE AND SHUTTING OUT USAGE OF CRUISE CONTROL. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE WITH MK7 GTI.
Mfg Campaign: 11386619
Recall Date: Jan 5, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE THERMOSTAT AND PUMP FAILURE WITH GRADUAL COOLANT LEAK. COOLANT REQUIRED REFILLING MULTIPLE TIMES WITHIN 45,000 MILES, SOMETIMES COOLANT GETTING DANGEROUSLY LOW WITHOUT WARNING UNTIL CAR IS ON INTERSTATE. THERMOSTAT/PUMP HAS ALSO BEGUN OVERCOOLING ENGINE, NOT ALLOWING IT TO GET UP TO OPERATING TEMP WHEN ON INTERSTATE AND SHUTTING OUT USAGE OF CRUISE CONTROL. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE WITH MK7 GTI.
Corrective Action:
ENGINE THERMOSTAT AND PUMP FAILURE WITH GRADUAL COOLANT LEAK. COOLANT REQUIRED REFILLING MULTIPLE TIMES WITHIN 45,000 MILES, SOMETIMES COOLANT GETTING DANGEROUSLY LOW WITHOUT WARNING UNTIL CAR IS ON INTERSTATE. THERMOSTAT/PUMP HAS ALSO BEGUN OVERCOOLING ENGINE, NOT ALLOWING IT TO GET UP TO OPERATING TEMP WHEN ON INTERSTATE AND SHUTTING OUT USAGE OF CRUISE CONTROL. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE WITH MK7 GTI.
Additional Notes:
ENGINE THERMOSTAT AND PUMP FAILURE WITH GRADUAL COOLANT LEAK. COOLANT REQUIRED REFILLING MULTIPLE TIMES WITHIN 45,000 MILES, SOMETIMES COOLANT GETTING DANGEROUSLY LOW WITHOUT WARNING UNTIL CAR IS ON INTERSTATE. THERMOSTAT/PUMP HAS ALSO BEGUN OVERCOOLING ENGINE, NOT ALLOWING IT TO GET UP TO OPERATING TEMP WHEN ON INTERSTATE AND SHUTTING OUT USAGE OF CRUISE CONTROL. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE WITH MK7 GTI.
Mfg Campaign: 11386619
Recall Date: Jan 5, 2021
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MY THERMOSTAT HAD A COOLANT LEAK AT 37K, AND THIS WAS DIAGNOSED AT THE VW DEALERSHIP IN 12/20. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT, AND HAS BEEN METICULOUSLY MAINTAINED AT THE VW DEALERSHIP. UPON DOING SOME RESEARCH, IT LOOKS LIKE THIS ISSUE IS QUITE COMMON ON 2015-2018 VW GTIS (AND IT LOOKS LIKE IN ADDITION TO THE THERMOSTAT, THE WATER PUMP IS OFTEN PRONE TO LEAKAGE) AND THIS PROBLEM HAS BEEN DOCUMENTED ON VW FORUMS HERE: HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/DRNA5M/MK775_THERMOSTAT_HOUSING_ISSUE_AND_COOLANT_LOSS AND HERE: HTTPS://WWW.GOLFMK7.COM/FORUMS/INDEX.PHP?THREADS/FAILED-THERMOSTAT-HOUSING-COOLANT-LOSS-INFO-GATHERING.368847 THE THERMOSTAT SHOULD NOT BE LEAKING SO EARLY IN THE LIFE OF A VEHICLE. THIS LEAK CAN LEAD TO A LOSS OF COOLANT, WHICH IN TURN CAN DAMAGE OR DESTROY THE ENGINE. I CONTACTED VW OF AMERICA, AND THEY DECLINED TO COVER IT, AS THE VEHICLE WAS JUST OUT OF WARRANTY. IT LOOKS LIKE THIS IS POTENTIALLY A DEFECTIVE PART THAT CAN LEAD TO THE VEHICLE NOT WORKING, AND I WOULD HOPE THAT A RECALL WOULD HELP OTHER OWNERS PROTECT THEIR VEHICLES.
Corrective Action:
MY THERMOSTAT HAD A COOLANT LEAK AT 37K, AND THIS WAS DIAGNOSED AT THE VW DEALERSHIP IN 12/20. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT, AND HAS BEEN METICULOUSLY MAINTAINED AT THE VW DEALERSHIP. UPON DOING SOME RESEARCH, IT LOOKS LIKE THIS ISSUE IS QUITE COMMON ON 2015-2018 VW GTIS (AND IT LOOKS LIKE IN ADDITION TO THE THERMOSTAT, THE WATER PUMP IS OFTEN PRONE TO LEAKAGE) AND THIS PROBLEM HAS BEEN DOCUMENTED ON VW FORUMS HERE: HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/DRNA5M/MK775_THERMOSTAT_HOUSING_ISSUE_AND_COOLANT_LOSS AND HERE: HTTPS://WWW.GOLFMK7.COM/FORUMS/INDEX.PHP?THREADS/FAILED-THERMOSTAT-HOUSING-COOLANT-LOSS-INFO-GATHERING.368847 THE THERMOSTAT SHOULD NOT BE LEAKING SO EARLY IN THE LIFE OF A VEHICLE. THIS LEAK CAN LEAD TO A LOSS OF COOLANT, WHICH IN TURN CAN DAMAGE OR DESTROY THE ENGINE. I CONTACTED VW OF AMERICA, AND THEY DECLINED TO COVER IT, AS THE VEHICLE WAS JUST OUT OF WARRANTY. IT LOOKS LIKE THIS IS POTENTIALLY A DEFECTIVE PART THAT CAN LEAD TO THE VEHICLE NOT WORKING, AND I WOULD HOPE THAT A RECALL WOULD HELP OTHER OWNERS PROTECT THEIR VEHICLES.
Additional Notes:
MY THERMOSTAT HAD A COOLANT LEAK AT 37K, AND THIS WAS DIAGNOSED AT THE VW DEALERSHIP IN 12/20. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT, AND HAS BEEN METICULOUSLY MAINTAINED AT THE VW DEALERSHIP. UPON DOING SOME RESEARCH, IT LOOKS LIKE THIS ISSUE IS QUITE COMMON ON 2015-2018 VW GTIS (AND IT LOOKS LIKE IN ADDITION TO THE THERMOSTAT, THE WATER PUMP IS OFTEN PRONE TO LEAKAGE) AND THIS PROBLEM HAS BEEN DOCUMENTED ON VW FORUMS HERE: HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/DRNA5M/MK775_THERMOSTAT_HOUSING_ISSUE_AND_COOLANT_LOSS AND HERE: HTTPS://WWW.GOLFMK7.COM/FORUMS/INDEX.PHP?THREADS/FAILED-THERMOSTAT-HOUSING-COOLANT-LOSS-INFO-GATHERING.368847 THE THERMOSTAT SHOULD NOT BE LEAKING SO EARLY IN THE LIFE OF A VEHICLE. THIS LEAK CAN LEAD TO A LOSS OF COOLANT, WHICH IN TURN CAN DAMAGE OR DESTROY THE ENGINE. I CONTACTED VW OF AMERICA, AND THEY DECLINED TO COVER IT, AS THE VEHICLE WAS JUST OUT OF WARRANTY. IT LOOKS LIKE THIS IS POTENTIALLY A DEFECTIVE PART THAT CAN LEAD TO THE VEHICLE NOT WORKING, AND I WOULD HOPE THAT A RECALL WOULD HELP OTHER OWNERS PROTECT THEIR VEHICLES.
Mfg Campaign: 11386719
Recall Date: Jan 5, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
IT SUCKS IN TOO MUCH AIR AND FAILS AS IF IT HAD A SPARKPLUG FAULT IT WASTES TOO MUCH GAS AND SOMETIMES SUFFOCATES AND WANTS TO TURN OFF
Corrective Action:
IT SUCKS IN TOO MUCH AIR AND FAILS AS IF IT HAD A SPARKPLUG FAULT IT WASTES TOO MUCH GAS AND SOMETIMES SUFFOCATES AND WANTS TO TURN OFF
Additional Notes:
IT SUCKS IN TOO MUCH AIR AND FAILS AS IF IT HAD A SPARKPLUG FAULT IT WASTES TOO MUCH GAS AND SOMETIMES SUFFOCATES AND WANTS TO TURN OFF
Mfg Campaign: 11383274
Recall Date: Dec 14, 2020
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