Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Consumer Complaints
285 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Corrective Action:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Additional Notes:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Mfg Campaign: 11194331
Recall Date: Apr 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Corrective Action:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Additional Notes:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Mfg Campaign: 11194331
Recall Date: Apr 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Corrective Action:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Additional Notes:
I PURCHASED A 2019 GTI S ON MARCH 30TH 2019 AND IN ONE WEEK'S TIME I STALLED OUT 7 TIMES. 3 OF THOSE 7 TIMES WERE WHEN I WAS AT A COMPLETE STOP, IN NEUTRAL WITH MY FOOT ON THE BRAKE ONLY (NOT ON THE CLUTCH). THE OTHER 4 TIMES WERE IN 2ND GEAR AT LOW SPEEDS BETWEEN 8 AND 10 MPH WHEN I WAS EITHER PULLING INTO A DRIVEWAY OR GOING OVER A LONG BUT LOW AND NOT AGGRESSIVE SPEED BUMP. THE STALL WOULD HAPPEN WHEN I WOULD DEPRESS THE CLUTCH, NOT ON THE RELEASE.
Mfg Campaign: 11194331
Recall Date: Apr 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE SHUTS OFF/STALLS WHEN BRAKING TO A STOP IN A 6MT URANO GREY GOLF GTI RABBIT EDITION. ON DOZENS OF OCCASIONS AT THIS POINT, WITH NO CHECK ENGINE LIGHT OR ENGINE CODES BEING DROPPED. I WILL BE IN NEUTRAL OR WITH THE CLUTCH FULLY ENGAGED, USUALLY COMING TO A STOP BUT HAS ALSO HAPPENED WHEN ROLLING SLOWLY, AND THE CAR WILL STALL OUT. IT HAS BEEN SO GENTLE THAT I DON'T EVEN NOTICE UNTIL I PRESS THE GAS AND START MOVING AND NOTHING HAPPENS. IT HAS OCCURRED DURING HEAVY BRAKING AND LIGHT BRAKING, USUALLY AFTER A LONGER DRIVE. TENDS TO OCCUR IN BURSTS, I'VE GONE TWO WEEKS WITH NO INCIDENTS AND THEN ON A SINGLE DRIVE (AFTER ABOUT 3 HOURS ON THE HIGHWAY) IT WILL OCCUR MULTIPLE TIMES IN RAPID SUCCESSION, BUT WON'T BE CONSISTENT. I AM NOT STALLING THE CAR BY HAVING THE CLUTCH PARTIALLY ENGAGED OR ANYTHING, I WILL BE IN FULL NEUTRAL OR WITH THE CLUTCH TO THE FLOOR AND FOOT OFF THE GAS. I HAVE HAD THE ISSUE WHEN SLOWING TO AN INTERSECTION PREPARING FOR A TURN, OR WHEN BRAKING TO A STOP TRAVELING STRAIGHT. HAVE ALSO HAD THE ISSUE WHEN SLOWING DOWN FROM HIGHWAY SPEEDS AND STOP-AND-GO TRAFFIC SPEEDS. ITS VERY DIFFICULT TO PIN DOWN, WITH THE EXCEPTION OF USUALLY AFTER EXTENSIVE DRIVING, HAVEN'T HAD IT HAPPEN AFTER A <10 MIN DRIVE YET THAT I CAN REMEMBER. CURRENTLY BEING ENCOUNTERED BY SEVERAL OTHER OWNERS, AND WE'RE TRYING TO CONSOLIDATE WHAT WE KNOW: HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/B9CPB7/POSSIBLE_2019_6MT_STALL_ISSUE_YOUR_FEEDBACK/ HTTPS://WWW.GOLFMK7.COM/FORUMS/SHOWTHREAD.PHP?P=776852#POST776852 HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/AMH7H0/GOLF_GTI_MK75_STALLING_COMING_TO_STOP_WITH_CLUTCH/ THE LATEST TIMES IN ATL TRAFFIC WHEN I WAS PREPARING TO MERGE FROM A STOP INTO TRAFFIC AND IT STALLED OUT WHILE MOVING SLOWLY, ITS GETTING DANGEROUS TO LOSE POWER WHEN YOU'RE IN TRAFFIC AND NEEDING IT.
Corrective Action:
ENGINE SHUTS OFF/STALLS WHEN BRAKING TO A STOP IN A 6MT URANO GREY GOLF GTI RABBIT EDITION. ON DOZENS OF OCCASIONS AT THIS POINT, WITH NO CHECK ENGINE LIGHT OR ENGINE CODES BEING DROPPED. I WILL BE IN NEUTRAL OR WITH THE CLUTCH FULLY ENGAGED, USUALLY COMING TO A STOP BUT HAS ALSO HAPPENED WHEN ROLLING SLOWLY, AND THE CAR WILL STALL OUT. IT HAS BEEN SO GENTLE THAT I DON'T EVEN NOTICE UNTIL I PRESS THE GAS AND START MOVING AND NOTHING HAPPENS. IT HAS OCCURRED DURING HEAVY BRAKING AND LIGHT BRAKING, USUALLY AFTER A LONGER DRIVE. TENDS TO OCCUR IN BURSTS, I'VE GONE TWO WEEKS WITH NO INCIDENTS AND THEN ON A SINGLE DRIVE (AFTER ABOUT 3 HOURS ON THE HIGHWAY) IT WILL OCCUR MULTIPLE TIMES IN RAPID SUCCESSION, BUT WON'T BE CONSISTENT. I AM NOT STALLING THE CAR BY HAVING THE CLUTCH PARTIALLY ENGAGED OR ANYTHING, I WILL BE IN FULL NEUTRAL OR WITH THE CLUTCH TO THE FLOOR AND FOOT OFF THE GAS. I HAVE HAD THE ISSUE WHEN SLOWING TO AN INTERSECTION PREPARING FOR A TURN, OR WHEN BRAKING TO A STOP TRAVELING STRAIGHT. HAVE ALSO HAD THE ISSUE WHEN SLOWING DOWN FROM HIGHWAY SPEEDS AND STOP-AND-GO TRAFFIC SPEEDS. ITS VERY DIFFICULT TO PIN DOWN, WITH THE EXCEPTION OF USUALLY AFTER EXTENSIVE DRIVING, HAVEN'T HAD IT HAPPEN AFTER A <10 MIN DRIVE YET THAT I CAN REMEMBER. CURRENTLY BEING ENCOUNTERED BY SEVERAL OTHER OWNERS, AND WE'RE TRYING TO CONSOLIDATE WHAT WE KNOW: HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/B9CPB7/POSSIBLE_2019_6MT_STALL_ISSUE_YOUR_FEEDBACK/ HTTPS://WWW.GOLFMK7.COM/FORUMS/SHOWTHREAD.PHP?P=776852#POST776852 HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/AMH7H0/GOLF_GTI_MK75_STALLING_COMING_TO_STOP_WITH_CLUTCH/ THE LATEST TIMES IN ATL TRAFFIC WHEN I WAS PREPARING TO MERGE FROM A STOP INTO TRAFFIC AND IT STALLED OUT WHILE MOVING SLOWLY, ITS GETTING DANGEROUS TO LOSE POWER WHEN YOU'RE IN TRAFFIC AND NEEDING IT.
Additional Notes:
ENGINE SHUTS OFF/STALLS WHEN BRAKING TO A STOP IN A 6MT URANO GREY GOLF GTI RABBIT EDITION. ON DOZENS OF OCCASIONS AT THIS POINT, WITH NO CHECK ENGINE LIGHT OR ENGINE CODES BEING DROPPED. I WILL BE IN NEUTRAL OR WITH THE CLUTCH FULLY ENGAGED, USUALLY COMING TO A STOP BUT HAS ALSO HAPPENED WHEN ROLLING SLOWLY, AND THE CAR WILL STALL OUT. IT HAS BEEN SO GENTLE THAT I DON'T EVEN NOTICE UNTIL I PRESS THE GAS AND START MOVING AND NOTHING HAPPENS. IT HAS OCCURRED DURING HEAVY BRAKING AND LIGHT BRAKING, USUALLY AFTER A LONGER DRIVE. TENDS TO OCCUR IN BURSTS, I'VE GONE TWO WEEKS WITH NO INCIDENTS AND THEN ON A SINGLE DRIVE (AFTER ABOUT 3 HOURS ON THE HIGHWAY) IT WILL OCCUR MULTIPLE TIMES IN RAPID SUCCESSION, BUT WON'T BE CONSISTENT. I AM NOT STALLING THE CAR BY HAVING THE CLUTCH PARTIALLY ENGAGED OR ANYTHING, I WILL BE IN FULL NEUTRAL OR WITH THE CLUTCH TO THE FLOOR AND FOOT OFF THE GAS. I HAVE HAD THE ISSUE WHEN SLOWING TO AN INTERSECTION PREPARING FOR A TURN, OR WHEN BRAKING TO A STOP TRAVELING STRAIGHT. HAVE ALSO HAD THE ISSUE WHEN SLOWING DOWN FROM HIGHWAY SPEEDS AND STOP-AND-GO TRAFFIC SPEEDS. ITS VERY DIFFICULT TO PIN DOWN, WITH THE EXCEPTION OF USUALLY AFTER EXTENSIVE DRIVING, HAVEN'T HAD IT HAPPEN AFTER A <10 MIN DRIVE YET THAT I CAN REMEMBER. CURRENTLY BEING ENCOUNTERED BY SEVERAL OTHER OWNERS, AND WE'RE TRYING TO CONSOLIDATE WHAT WE KNOW: HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/B9CPB7/POSSIBLE_2019_6MT_STALL_ISSUE_YOUR_FEEDBACK/ HTTPS://WWW.GOLFMK7.COM/FORUMS/SHOWTHREAD.PHP?P=776852#POST776852 HTTPS://WWW.REDDIT.COM/R/GOLFGTI/COMMENTS/AMH7H0/GOLF_GTI_MK75_STALLING_COMING_TO_STOP_WITH_CLUTCH/ THE LATEST TIMES IN ATL TRAFFIC WHEN I WAS PREPARING TO MERGE FROM A STOP INTO TRAFFIC AND IT STALLED OUT WHILE MOVING SLOWLY, ITS GETTING DANGEROUS TO LOSE POWER WHEN YOU'RE IN TRAFFIC AND NEEDING IT.
Mfg Campaign: 11193831
Recall Date: Apr 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE CAR WILL STALL WHEN SLOWING DOWN TO A STOP IN NEUTRAL, THEN WILL REQUIRE RESTARTING. PROBLEM IS MORE PERSISTENT IN WARMER TEMPERATURE AND ALSO WHEN THE OIL TEMPERATURE IS ABOVE 220 DEGREES. HOWEVER DOES NOT CAUSE CEL OR THROW ANY CODES. I AM CONCERNED ABOUT MY SAFETY OPERATING THE VEHICLE IN THIS CONDITION BECAUSE I CONSTANTLY HAVE TO RESTART THE CAR WHICH CAN PUT ME IN VERY DANGEROUS SITUATION.
Corrective Action:
THE CAR WILL STALL WHEN SLOWING DOWN TO A STOP IN NEUTRAL, THEN WILL REQUIRE RESTARTING. PROBLEM IS MORE PERSISTENT IN WARMER TEMPERATURE AND ALSO WHEN THE OIL TEMPERATURE IS ABOVE 220 DEGREES. HOWEVER DOES NOT CAUSE CEL OR THROW ANY CODES. I AM CONCERNED ABOUT MY SAFETY OPERATING THE VEHICLE IN THIS CONDITION BECAUSE I CONSTANTLY HAVE TO RESTART THE CAR WHICH CAN PUT ME IN VERY DANGEROUS SITUATION.
Additional Notes:
THE CAR WILL STALL WHEN SLOWING DOWN TO A STOP IN NEUTRAL, THEN WILL REQUIRE RESTARTING. PROBLEM IS MORE PERSISTENT IN WARMER TEMPERATURE AND ALSO WHEN THE OIL TEMPERATURE IS ABOVE 220 DEGREES. HOWEVER DOES NOT CAUSE CEL OR THROW ANY CODES. I AM CONCERNED ABOUT MY SAFETY OPERATING THE VEHICLE IN THIS CONDITION BECAUSE I CONSTANTLY HAVE TO RESTART THE CAR WHICH CAN PUT ME IN VERY DANGEROUS SITUATION.
Mfg Campaign: 11193967
Recall Date: Apr 4, 2019
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