Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2018 Jetta vehicles. The fuel rail bolts may become loose over time, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24Gi
Recall Date: Oct 21, 2020
Tenneco Automotive
Safety Issue:
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 23, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles. The affected vehicles have Vehicle Identification Number (VIN) markings on the body that do not match the VIN plate near the windshield. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 06A8
Recall Date: May 31, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Beetle and Jetta GLI vehicles. The affected vehicles have incorrect information on the tire information label, possibly causing the operator to overload the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01B9
Recall Date: Mar 2, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles. The affected vehicles have incorrect information on the tire information label, possibly causing the operator to overload the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01B8
Recall Date: Mar 2, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles equipped with a 1.4L engine. These vehicles have an engine that may seize due to an improper casting of the block.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10F4
Recall Date: Feb 3, 2017
Consumer Complaints
235 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE EPC AND CHECK ENGINE WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM BUSH VOLKSWAGEN, 9850 ATLANTIC BLVD, JACKSONVILLE, FL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE EPC AND CHECK ENGINE WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM BUSH VOLKSWAGEN, 9850 ATLANTIC BLVD, JACKSONVILLE, FL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE EPC AND CHECK ENGINE WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM BUSH VOLKSWAGEN, 9850 ATLANTIC BLVD, JACKSONVILLE, FL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11232810
Recall Date: Jul 17, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Corrective Action:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Additional Notes:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Mfg Campaign: 11228971
Recall Date: Jul 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Corrective Action:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Additional Notes:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Mfg Campaign: 11228971
Recall Date: Jul 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Corrective Action:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Additional Notes:
I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW THE YELLOW ENGINE LIGHT COMES ON AND AT THE SAME TIME THE CRUISE CONTROL YELLOW LIGHT APPEARS (INTERMITTENT). COMPUTER DIAGNOSTICS WERE RUN. WHEN TESTS WERE RUN AS A GROUP NO FAILURES REPORTED BUT WHEN RUN INDIVIDUALLY 7 FAULTS OCCURRED INCLUDING CYLINDER MISS-FIRES AND CAMSHAFT ADJ BANK 1 INTAKE ERROR
Mfg Campaign: 11228971
Recall Date: Jul 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Corrective Action:
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Additional Notes:
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Mfg Campaign: 11218748
Recall Date: Jun 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Corrective Action:
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Additional Notes:
I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGIN TO SLOW AHEAD, I TRIED HITTING THE BRAKES AND HAD ZERO BRAKING ABILITY. THE CRUISE DID NOT DISENGAGE AND I HAD TO PULL THE E BRAKE TO GET THE CAR TO SLOW DOWN CAUSING THE CAR TO FISH TAIL AND ALMOST HIT A CONCRETE BARRIER.
Mfg Campaign: 11218748
Recall Date: Jun 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FRONT ASSIST DOES NOT WORK
Corrective Action:
FRONT ASSIST DOES NOT WORK
Additional Notes:
FRONT ASSIST DOES NOT WORK
Mfg Campaign: 11218143
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DRIVING ON THE FREEWAY AT 65MPH SUDDEN LOUD NOISE AND VEHICLE ABRUPTLY SLOWED TO 30MPH. DEALERSHIP DETERMINED THERE WERE EXCESSIVE METAL PARTICLES IN OIL PAN. WE HAD TO REPLACE THE ENGINE BLOCK. THIS CAR IS A 2017 WITH 66,748 MILES. WE REPLACED THE ENGINE WITH A USED ONE AND PAID $5306.33
Corrective Action:
DRIVING ON THE FREEWAY AT 65MPH SUDDEN LOUD NOISE AND VEHICLE ABRUPTLY SLOWED TO 30MPH. DEALERSHIP DETERMINED THERE WERE EXCESSIVE METAL PARTICLES IN OIL PAN. WE HAD TO REPLACE THE ENGINE BLOCK. THIS CAR IS A 2017 WITH 66,748 MILES. WE REPLACED THE ENGINE WITH A USED ONE AND PAID $5306.33
Additional Notes:
DRIVING ON THE FREEWAY AT 65MPH SUDDEN LOUD NOISE AND VEHICLE ABRUPTLY SLOWED TO 30MPH. DEALERSHIP DETERMINED THERE WERE EXCESSIVE METAL PARTICLES IN OIL PAN. WE HAD TO REPLACE THE ENGINE BLOCK. THIS CAR IS A 2017 WITH 66,748 MILES. WE REPLACED THE ENGINE WITH A USED ONE AND PAID $5306.33
Mfg Campaign: 11216914
Recall Date: May 30, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I START TO SMELL GAS COMING OUT MY AC AN THEN THE CAR START SLOWING DOWN AN WHEN I HIT THE GAS PEDAL TO SPEED UP IT DOESN'T GO PASS 2000 RPM DRIVING ONLY LIKE 15MPH SO I STOP THE CAR AN TURN THE IGNITION OFF AN WHEN I GO BACK TO STARTING THE CAR IT WOKE START
Corrective Action:
I START TO SMELL GAS COMING OUT MY AC AN THEN THE CAR START SLOWING DOWN AN WHEN I HIT THE GAS PEDAL TO SPEED UP IT DOESN'T GO PASS 2000 RPM DRIVING ONLY LIKE 15MPH SO I STOP THE CAR AN TURN THE IGNITION OFF AN WHEN I GO BACK TO STARTING THE CAR IT WOKE START
Additional Notes:
I START TO SMELL GAS COMING OUT MY AC AN THEN THE CAR START SLOWING DOWN AN WHEN I HIT THE GAS PEDAL TO SPEED UP IT DOESN'T GO PASS 2000 RPM DRIVING ONLY LIKE 15MPH SO I STOP THE CAR AN TURN THE IGNITION OFF AN WHEN I GO BACK TO STARTING THE CAR IT WOKE START
Mfg Campaign: 11209935
Recall Date: May 25, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Mfg Campaign: 11208722
Recall Date: May 20, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SEASIDE, CA 93955, (831) 394-6666), BUT THE FAILURE COULD NOT BE DUPLICATED OR LOCATED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE SEASIDE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500. *AS *TR
Mfg Campaign: 11208722
Recall Date: May 20, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 65-75MPH ON THE HIGHWAY WITH 1/4 TO 1/2 FULL TANK OF GAS, MY CAR BEGAN TO STUTTER/HESITATE. IMMEDIATELY THE "EPC" LIGHT CAME ON WITH THE CHECK ENGINE SYMBOL, BLINKING. ALL POWER TO THE ACCELERATOR CEASED. I IMMEDIATELY PULLED OVER ON EACH INSTANCE, TURNED THE CAR OFF AND WAITED 2-5 MINUTES. AFTER WAITING, I SUCCESSFULLY RE-STARTED THE CAR EACH TIME, WITH THE CHECK ENGINE LIGHT REMAINING ON. AFTER THE FIRST INSTANCE, I DROVE <40MPH TO A VOLKSWAGEN DEALER AND LEFT MY CAR TO BE INSPECTED. THE CONCLUSION WAS, "NOT ENOUGH GASOLINE", DESPITE THE TANK READING 1/4 FULL. AFTER THAT INSTANCE, I MADE A POINT TO NEVER LET THE GAS FALL BELOW 1/2 FULL. ON THE TWO OTHER OCCASIONS OF HESITATION/LOSS OF POWER, THE TANK FELL BETWEEN 1/4 AND 1/2 FULL. AFTER PULLING OVER, TURNING THE CAR OFF, AND RESTARTING THE CAR, I IMMEDIATELY DROVE TO A GAS STATION AND FILLED UP TO A FULL TANK WITHOUT BRINGING IN FOR INSPECTION. KEEPING THE GAS TANK ABOVE 1/2 FULL, I HAVE NOT EXPERIENCED THE ISSUE. WHEN THE GAS FALLS BELOW 1/2 A TANK, IT HAS OCCURRED WHILE HIGHWAY DRIVING.
Corrective Action:
ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 65-75MPH ON THE HIGHWAY WITH 1/4 TO 1/2 FULL TANK OF GAS, MY CAR BEGAN TO STUTTER/HESITATE. IMMEDIATELY THE "EPC" LIGHT CAME ON WITH THE CHECK ENGINE SYMBOL, BLINKING. ALL POWER TO THE ACCELERATOR CEASED. I IMMEDIATELY PULLED OVER ON EACH INSTANCE, TURNED THE CAR OFF AND WAITED 2-5 MINUTES. AFTER WAITING, I SUCCESSFULLY RE-STARTED THE CAR EACH TIME, WITH THE CHECK ENGINE LIGHT REMAINING ON. AFTER THE FIRST INSTANCE, I DROVE <40MPH TO A VOLKSWAGEN DEALER AND LEFT MY CAR TO BE INSPECTED. THE CONCLUSION WAS, "NOT ENOUGH GASOLINE", DESPITE THE TANK READING 1/4 FULL. AFTER THAT INSTANCE, I MADE A POINT TO NEVER LET THE GAS FALL BELOW 1/2 FULL. ON THE TWO OTHER OCCASIONS OF HESITATION/LOSS OF POWER, THE TANK FELL BETWEEN 1/4 AND 1/2 FULL. AFTER PULLING OVER, TURNING THE CAR OFF, AND RESTARTING THE CAR, I IMMEDIATELY DROVE TO A GAS STATION AND FILLED UP TO A FULL TANK WITHOUT BRINGING IN FOR INSPECTION. KEEPING THE GAS TANK ABOVE 1/2 FULL, I HAVE NOT EXPERIENCED THE ISSUE. WHEN THE GAS FALLS BELOW 1/2 A TANK, IT HAS OCCURRED WHILE HIGHWAY DRIVING.
Additional Notes:
ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 65-75MPH ON THE HIGHWAY WITH 1/4 TO 1/2 FULL TANK OF GAS, MY CAR BEGAN TO STUTTER/HESITATE. IMMEDIATELY THE "EPC" LIGHT CAME ON WITH THE CHECK ENGINE SYMBOL, BLINKING. ALL POWER TO THE ACCELERATOR CEASED. I IMMEDIATELY PULLED OVER ON EACH INSTANCE, TURNED THE CAR OFF AND WAITED 2-5 MINUTES. AFTER WAITING, I SUCCESSFULLY RE-STARTED THE CAR EACH TIME, WITH THE CHECK ENGINE LIGHT REMAINING ON. AFTER THE FIRST INSTANCE, I DROVE <40MPH TO A VOLKSWAGEN DEALER AND LEFT MY CAR TO BE INSPECTED. THE CONCLUSION WAS, "NOT ENOUGH GASOLINE", DESPITE THE TANK READING 1/4 FULL. AFTER THAT INSTANCE, I MADE A POINT TO NEVER LET THE GAS FALL BELOW 1/2 FULL. ON THE TWO OTHER OCCASIONS OF HESITATION/LOSS OF POWER, THE TANK FELL BETWEEN 1/4 AND 1/2 FULL. AFTER PULLING OVER, TURNING THE CAR OFF, AND RESTARTING THE CAR, I IMMEDIATELY DROVE TO A GAS STATION AND FILLED UP TO A FULL TANK WITHOUT BRINGING IN FOR INSPECTION. KEEPING THE GAS TANK ABOVE 1/2 FULL, I HAVE NOT EXPERIENCED THE ISSUE. WHEN THE GAS FALLS BELOW 1/2 A TANK, IT HAS OCCURRED WHILE HIGHWAY DRIVING.
Mfg Campaign: 11195511
Recall Date: Apr 10, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Mfg Campaign: 11193447
Recall Date: Apr 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY FOUR TIMES IN ONE MONTH AND WAS WORSENING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.
Mfg Campaign: 11193447
Recall Date: Apr 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Corrective Action:
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Additional Notes:
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Mfg Campaign: 11192914
Recall Date: Apr 1, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Corrective Action:
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Additional Notes:
TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVICED BEFORE AND I NOTIFIED THE DEALERSHIP, HOWEVER, I WAS TOLD THEY WERE FINE.
Mfg Campaign: 11192914
Recall Date: Apr 1, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED VEHICLE NEW. AFTER APPROXIMATELY 15,000 MILES, VEHICLE BEGAN TO PULL TO RIGHT UPON ACCECLERATION. (TURBO ENGINE.) TOOK TO ALL 3 DEALERSHIPS IN THE LAS VEGAS/HENDERSON AREA MULTIPLE TIMES. PUT FOUR NEW MICHELEN TIRES ON IN NOVEMBER, 2018. THE PULL REMAINED CONSISTANT AND IS GETTING WORSE. DEALERSHIPS DIAGNOSED PROBLEM AND DOCUMENTED AS "TORQUE STEER; A DESIGN CHARACTERIST OF TRANSVERSE MOUNTED ENGINE AND TRANS AXLE." AFTER CONDUCTING MY OWN RESEARCH, I DETERMINED "TORQUE STEER" IS A SAFETY PROBLEM. FROM THE WORDS OF A CERTIFIED MECHANIC, "TORQUE STEER IS DUE TO THE MALFUNCTION OF ONE OR MORE SPRINGS LOCATED IN THE TRANS AXEL AND MAY LEAD TO A SEVER SAFETY PROBLEM AS IT GETS WORSE." AT ONE DEALERSHIP, WHILE WAITING FOR MY CAR, I DROVE, WITH THE MECHANIC, A LIKE KIND 2016 JETTA. IT PULLED TO THE RIGHT ALL THE TIME. I WAS TOLD BY ONE OF MY BUSSINESS CLIENTS HER 2014 TURBO JETTA PULLED TO THE RIGHT ALL THE TIME. IN NOVEMBER OF 2018, I RETAINED A "LEMON LAW" ATTORNEY. THE ATTORNEY WOULD NOT TAKE THE CASE UNTIL THEIR FIRM CONCLUDED THERE WAS SUFFICIANT DOCUMENTATION TO SUPPORT THE PROBLEM. THEY TOOK THE CASE AND THE OUTCOME IS STILL PENDING. AFTER 6+ MONTHS, I HAVE NOW CONCLUDED MY CAR IS NOT A "LEMON" AND BELIEVE ALL LIKE KIND JETTA'S WILL EXPERIENCE THE SAME PROBLEM AND THE NHTSA SHOULD CONDUCT AN INVESTIGATION TO DETERMINE IF THESE VEHICLES SHOULD BE RECALLED. MY VEHICLE PULLS UPON ACCELERATION ON ANY CITY STREET, FREEWAY OR HIGHWAY 100%.
Corrective Action:
PURCHASED VEHICLE NEW. AFTER APPROXIMATELY 15,000 MILES, VEHICLE BEGAN TO PULL TO RIGHT UPON ACCECLERATION. (TURBO ENGINE.) TOOK TO ALL 3 DEALERSHIPS IN THE LAS VEGAS/HENDERSON AREA MULTIPLE TIMES. PUT FOUR NEW MICHELEN TIRES ON IN NOVEMBER, 2018. THE PULL REMAINED CONSISTANT AND IS GETTING WORSE. DEALERSHIPS DIAGNOSED PROBLEM AND DOCUMENTED AS "TORQUE STEER; A DESIGN CHARACTERIST OF TRANSVERSE MOUNTED ENGINE AND TRANS AXLE." AFTER CONDUCTING MY OWN RESEARCH, I DETERMINED "TORQUE STEER" IS A SAFETY PROBLEM. FROM THE WORDS OF A CERTIFIED MECHANIC, "TORQUE STEER IS DUE TO THE MALFUNCTION OF ONE OR MORE SPRINGS LOCATED IN THE TRANS AXEL AND MAY LEAD TO A SEVER SAFETY PROBLEM AS IT GETS WORSE." AT ONE DEALERSHIP, WHILE WAITING FOR MY CAR, I DROVE, WITH THE MECHANIC, A LIKE KIND 2016 JETTA. IT PULLED TO THE RIGHT ALL THE TIME. I WAS TOLD BY ONE OF MY BUSSINESS CLIENTS HER 2014 TURBO JETTA PULLED TO THE RIGHT ALL THE TIME. IN NOVEMBER OF 2018, I RETAINED A "LEMON LAW" ATTORNEY. THE ATTORNEY WOULD NOT TAKE THE CASE UNTIL THEIR FIRM CONCLUDED THERE WAS SUFFICIANT DOCUMENTATION TO SUPPORT THE PROBLEM. THEY TOOK THE CASE AND THE OUTCOME IS STILL PENDING. AFTER 6+ MONTHS, I HAVE NOW CONCLUDED MY CAR IS NOT A "LEMON" AND BELIEVE ALL LIKE KIND JETTA'S WILL EXPERIENCE THE SAME PROBLEM AND THE NHTSA SHOULD CONDUCT AN INVESTIGATION TO DETERMINE IF THESE VEHICLES SHOULD BE RECALLED. MY VEHICLE PULLS UPON ACCELERATION ON ANY CITY STREET, FREEWAY OR HIGHWAY 100%.
Additional Notes:
PURCHASED VEHICLE NEW. AFTER APPROXIMATELY 15,000 MILES, VEHICLE BEGAN TO PULL TO RIGHT UPON ACCECLERATION. (TURBO ENGINE.) TOOK TO ALL 3 DEALERSHIPS IN THE LAS VEGAS/HENDERSON AREA MULTIPLE TIMES. PUT FOUR NEW MICHELEN TIRES ON IN NOVEMBER, 2018. THE PULL REMAINED CONSISTANT AND IS GETTING WORSE. DEALERSHIPS DIAGNOSED PROBLEM AND DOCUMENTED AS "TORQUE STEER; A DESIGN CHARACTERIST OF TRANSVERSE MOUNTED ENGINE AND TRANS AXLE." AFTER CONDUCTING MY OWN RESEARCH, I DETERMINED "TORQUE STEER" IS A SAFETY PROBLEM. FROM THE WORDS OF A CERTIFIED MECHANIC, "TORQUE STEER IS DUE TO THE MALFUNCTION OF ONE OR MORE SPRINGS LOCATED IN THE TRANS AXEL AND MAY LEAD TO A SEVER SAFETY PROBLEM AS IT GETS WORSE." AT ONE DEALERSHIP, WHILE WAITING FOR MY CAR, I DROVE, WITH THE MECHANIC, A LIKE KIND 2016 JETTA. IT PULLED TO THE RIGHT ALL THE TIME. I WAS TOLD BY ONE OF MY BUSSINESS CLIENTS HER 2014 TURBO JETTA PULLED TO THE RIGHT ALL THE TIME. IN NOVEMBER OF 2018, I RETAINED A "LEMON LAW" ATTORNEY. THE ATTORNEY WOULD NOT TAKE THE CASE UNTIL THEIR FIRM CONCLUDED THERE WAS SUFFICIANT DOCUMENTATION TO SUPPORT THE PROBLEM. THEY TOOK THE CASE AND THE OUTCOME IS STILL PENDING. AFTER 6+ MONTHS, I HAVE NOW CONCLUDED MY CAR IS NOT A "LEMON" AND BELIEVE ALL LIKE KIND JETTA'S WILL EXPERIENCE THE SAME PROBLEM AND THE NHTSA SHOULD CONDUCT AN INVESTIGATION TO DETERMINE IF THESE VEHICLES SHOULD BE RECALLED. MY VEHICLE PULLS UPON ACCELERATION ON ANY CITY STREET, FREEWAY OR HIGHWAY 100%.
Mfg Campaign: 11185833
Recall Date: Mar 11, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
HEADED EAST ON HIGHWAY 50 IN CARSON CITY, NV AFTER HAVING STOPPED AT TRAFFIC LIGHT. WOULD NOT SHIFT FROM 4TH TO 5TH GEAR. FOUND CLUTCH NOT WORKING. HAD TO STOP, TURN ENGINE OFF AND MOVE GEAR TO 3RD. STARTED ENGINE & DROVE HOME, HAVING TO TURN IGNITION OFF AND ON AT STOPS. TOWED TO VOLKS DEALERSHIP, RENO, NV ON12 NOV AND PICKED UP DEC 12 AFTER PAYING $2,700.29 REPAIR BILL. DAMAGE TO CLUTCH, FLYWHEEL, PRESSURE PLATE, BEARING - WITH REPLACEMENT OF PARTS.
Corrective Action:
HEADED EAST ON HIGHWAY 50 IN CARSON CITY, NV AFTER HAVING STOPPED AT TRAFFIC LIGHT. WOULD NOT SHIFT FROM 4TH TO 5TH GEAR. FOUND CLUTCH NOT WORKING. HAD TO STOP, TURN ENGINE OFF AND MOVE GEAR TO 3RD. STARTED ENGINE & DROVE HOME, HAVING TO TURN IGNITION OFF AND ON AT STOPS. TOWED TO VOLKS DEALERSHIP, RENO, NV ON12 NOV AND PICKED UP DEC 12 AFTER PAYING $2,700.29 REPAIR BILL. DAMAGE TO CLUTCH, FLYWHEEL, PRESSURE PLATE, BEARING - WITH REPLACEMENT OF PARTS.
Additional Notes:
HEADED EAST ON HIGHWAY 50 IN CARSON CITY, NV AFTER HAVING STOPPED AT TRAFFIC LIGHT. WOULD NOT SHIFT FROM 4TH TO 5TH GEAR. FOUND CLUTCH NOT WORKING. HAD TO STOP, TURN ENGINE OFF AND MOVE GEAR TO 3RD. STARTED ENGINE & DROVE HOME, HAVING TO TURN IGNITION OFF AND ON AT STOPS. TOWED TO VOLKS DEALERSHIP, RENO, NV ON12 NOV AND PICKED UP DEC 12 AFTER PAYING $2,700.29 REPAIR BILL. DAMAGE TO CLUTCH, FLYWHEEL, PRESSURE PLATE, BEARING - WITH REPLACEMENT OF PARTS.
Mfg Campaign: 11161345
Recall Date: Dec 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Corrective Action:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Additional Notes:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Mfg Campaign: 11150254
Recall Date: Nov 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Corrective Action:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Additional Notes:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Mfg Campaign: 11150254
Recall Date: Nov 9, 2018
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