Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2018 Jetta vehicles. The fuel rail bolts may become loose over time, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24Gi
Recall Date: Oct 21, 2020
Tenneco Automotive
Safety Issue:
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 23, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37M2
Recall Date: Aug 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles. The affected vehicles have Vehicle Identification Number (VIN) markings on the body that do not match the VIN plate near the windshield. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 06A8
Recall Date: May 31, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Beetle and Jetta GLI vehicles. The affected vehicles have incorrect information on the tire information label, possibly causing the operator to overload the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01B9
Recall Date: Mar 2, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles. The affected vehicles have incorrect information on the tire information label, possibly causing the operator to overload the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01B8
Recall Date: Mar 2, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Jetta vehicles equipped with a 1.4L engine. These vehicles have an engine that may seize due to an improper casting of the block.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10F4
Recall Date: Feb 3, 2017
Consumer Complaints
235 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Corrective Action:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Additional Notes:
VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VEHICLE HAS BEEN IN AND OUT OF VOLKSWAGEN SERVICE DEPARTMENT. VEHICLE AT VW SERVICE 11/16/2018. THERE SOLUTION IS ALIGNING VEHICLE OUT OF SPECS TO COMPENSATE FOR RIGHT PULL. WHEN VEHICLE NEEDS FUTURE ALIGNMENT, MY CONCERN IS VEHICLE WILL START TO PULL AGAIN. SERVICE DEPARTMENT SHOULD INSPECT FRONT WHEEL DRIVE COMPONENTS. VEHICLE STILL UNDER FACTORY WARRANTY AND I AM PAYING FOR PORTIONS OF UNSUCCESSFUL "REPAIRS," AND ENTERPRISE RENTAL CAR. FIRST DEALERSHIP SERVICE DEPARTMENT ALTERED DATE I BROUGHT VEHICLE IN AS IT IS DIFFERENT FROM DATE LISTED ON LOANER VEHICLE CONTRACT. SAME DEALERSHIP, AS CONFIRMED BUY SECOND DEALERSHIP, RETURNED MY VEHICLE AS "REPAIRED" WITH OUT OF ALIGNMENT PRINTOUT AND CLEARLY NOT REPAIRED. NEITHER DEALERSHIP HAS, OR IS, TAKING THE TIME TO PROPERLY INSPECT VEHICLE TO DETERMINE CAUSE OF CONSISTENT RIGHT PULL.
Mfg Campaign: 11150254
Recall Date: Nov 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
UPON PLACING IN REVERSE, THE ENGINE BOGS DOWN, LOWERING THE FRONT END OF THE VEHICLE AND CAUSES A BAD VIBRATION. SHIFTING INTO ANY OTHER GEAR FROM REVERSE CAUSES A HARD JERKING MOTION AS IF IT HAS TROUBLE RELEASING FROM REVERSE GEAR. THIS IS WORSE UPON JUST STARTING THE VEHICLE, OR STARTING AND STOPPING FOR SEVERAL TRIPS IN ONE DAY.
Corrective Action:
UPON PLACING IN REVERSE, THE ENGINE BOGS DOWN, LOWERING THE FRONT END OF THE VEHICLE AND CAUSES A BAD VIBRATION. SHIFTING INTO ANY OTHER GEAR FROM REVERSE CAUSES A HARD JERKING MOTION AS IF IT HAS TROUBLE RELEASING FROM REVERSE GEAR. THIS IS WORSE UPON JUST STARTING THE VEHICLE, OR STARTING AND STOPPING FOR SEVERAL TRIPS IN ONE DAY.
Additional Notes:
UPON PLACING IN REVERSE, THE ENGINE BOGS DOWN, LOWERING THE FRONT END OF THE VEHICLE AND CAUSES A BAD VIBRATION. SHIFTING INTO ANY OTHER GEAR FROM REVERSE CAUSES A HARD JERKING MOTION AS IF IT HAS TROUBLE RELEASING FROM REVERSE GEAR. THIS IS WORSE UPON JUST STARTING THE VEHICLE, OR STARTING AND STOPPING FOR SEVERAL TRIPS IN ONE DAY.
Mfg Campaign: 11149807
Recall Date: Nov 6, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL LOCKED WHILE DRIVING CAR, LOCKED FOR 40 SECONDS WHILE TURNING TO RIGHT.
Corrective Action:
STEERING WHEEL LOCKED WHILE DRIVING CAR, LOCKED FOR 40 SECONDS WHILE TURNING TO RIGHT.
Additional Notes:
STEERING WHEEL LOCKED WHILE DRIVING CAR, LOCKED FOR 40 SECONDS WHILE TURNING TO RIGHT.
Mfg Campaign: 11129514
Recall Date: Sep 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE TRAVELING DOWN THE ROAD I REALIZED DEAD ENDED, I ATTEMPTED TO APPLY MY BRAKES AT WHICH TIME THEY DID NOT WORK, I LOOKED TO ENSURE NOTHING WAS UNDER IT AND WHEN I SEEN THERE WAS NOTHING ATTEMPTED TO APPLY AGAIN, UNFORTUNATELY THEY DID NOT WORK AGAIN. I ENDED UP CRASHING INTO A BARRIER AND TOTALED THE VEHIUCLE AND SUSTAIN INJURIES BECAUSE OF THE DEFECT.
Corrective Action:
WHILE TRAVELING DOWN THE ROAD I REALIZED DEAD ENDED, I ATTEMPTED TO APPLY MY BRAKES AT WHICH TIME THEY DID NOT WORK, I LOOKED TO ENSURE NOTHING WAS UNDER IT AND WHEN I SEEN THERE WAS NOTHING ATTEMPTED TO APPLY AGAIN, UNFORTUNATELY THEY DID NOT WORK AGAIN. I ENDED UP CRASHING INTO A BARRIER AND TOTALED THE VEHIUCLE AND SUSTAIN INJURIES BECAUSE OF THE DEFECT.
Additional Notes:
WHILE TRAVELING DOWN THE ROAD I REALIZED DEAD ENDED, I ATTEMPTED TO APPLY MY BRAKES AT WHICH TIME THEY DID NOT WORK, I LOOKED TO ENSURE NOTHING WAS UNDER IT AND WHEN I SEEN THERE WAS NOTHING ATTEMPTED TO APPLY AGAIN, UNFORTUNATELY THEY DID NOT WORK AGAIN. I ENDED UP CRASHING INTO A BARRIER AND TOTALED THE VEHIUCLE AND SUSTAIN INJURIES BECAUSE OF THE DEFECT.
Mfg Campaign: 11118907
Recall Date: Aug 10, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I PURCHASED MY VEHICLE NEW AT 19,000 MILES THE ADAPTIVE CRUISE CONTROL SYSTEM HAS FAILED WHICH ALSO CONTROLS THE AUTONOMOUS BRAKING, THE EXTRA 2500 DOLLARS FOR THIS SYSTEM IS USELESS, AND WILL NOT HOLD A RE-CALIBRATION.
Corrective Action:
I PURCHASED MY VEHICLE NEW AT 19,000 MILES THE ADAPTIVE CRUISE CONTROL SYSTEM HAS FAILED WHICH ALSO CONTROLS THE AUTONOMOUS BRAKING, THE EXTRA 2500 DOLLARS FOR THIS SYSTEM IS USELESS, AND WILL NOT HOLD A RE-CALIBRATION.
Additional Notes:
I PURCHASED MY VEHICLE NEW AT 19,000 MILES THE ADAPTIVE CRUISE CONTROL SYSTEM HAS FAILED WHICH ALSO CONTROLS THE AUTONOMOUS BRAKING, THE EXTRA 2500 DOLLARS FOR THIS SYSTEM IS USELESS, AND WILL NOT HOLD A RE-CALIBRATION.
Mfg Campaign: 11105306
Recall Date: Jul 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Mfg Campaign: 11104289
Recall Date: Jun 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED, INCLUDING THE AIR BAG INDICATOR. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY. THE VEHICLE WAS TAKEN TO UNIVERSITY VOLKSWAGEN MAZDA (5150 ELLISON ST NE, ALBUQUERQUE, NM 87109, (505) 761-1900) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,750.
Mfg Campaign: 11104289
Recall Date: Jun 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Corrective Action:
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Additional Notes:
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Mfg Campaign: 11103675
Recall Date: Jun 24, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Corrective Action:
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Additional Notes:
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Mfg Campaign: 11103675
Recall Date: Jun 24, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Corrective Action:
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Additional Notes:
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Mfg Campaign: 11094153
Recall Date: May 16, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Corrective Action:
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Additional Notes:
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Mfg Campaign: 11094153
Recall Date: May 16, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (GUNTHER VOLKSWAGEN OF FORT LAUDERDALE, 1660 SOUTH STATE ROAD 7, FORT LAUDERDALE, FL 33317) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 180217385. THE FAILURE MILEAGE WAS 5,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (GUNTHER VOLKSWAGEN OF FORT LAUDERDALE, 1660 SOUTH STATE ROAD 7, FORT LAUDERDALE, FL 33317) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 180217385. THE FAILURE MILEAGE WAS 5,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (GUNTHER VOLKSWAGEN OF FORT LAUDERDALE, 1660 SOUTH STATE ROAD 7, FORT LAUDERDALE, FL 33317) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 180217385. THE FAILURE MILEAGE WAS 5,300.
Mfg Campaign: 11092312
Recall Date: May 7, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GASES TXICOS EMANAN DEL AIRE ACONDICIONADO HACIA ADENTRO DEL VEHCULO.EL VEHCULO EST EN MOVIMIENTO EN CARRETERAS Y HIGHWAY.
Corrective Action:
GASES TXICOS EMANAN DEL AIRE ACONDICIONADO HACIA ADENTRO DEL VEHCULO.EL VEHCULO EST EN MOVIMIENTO EN CARRETERAS Y HIGHWAY.
Additional Notes:
GASES TXICOS EMANAN DEL AIRE ACONDICIONADO HACIA ADENTRO DEL VEHCULO.EL VEHCULO EST EN MOVIMIENTO EN CARRETERAS Y HIGHWAY.
Mfg Campaign: 11090502
Recall Date: Apr 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GASES DEL VEHCULO ENTRAN A TRAVS DEL AIRE ACONDICIONADO.EL VEHCULO EST EN FUNCIONAMIENTO AL EMITIR ESTOS GASES TOXICOS.IN MOTION.
Corrective Action:
GASES DEL VEHCULO ENTRAN A TRAVS DEL AIRE ACONDICIONADO.EL VEHCULO EST EN FUNCIONAMIENTO AL EMITIR ESTOS GASES TOXICOS.IN MOTION.
Additional Notes:
GASES DEL VEHCULO ENTRAN A TRAVS DEL AIRE ACONDICIONADO.EL VEHCULO EST EN FUNCIONAMIENTO AL EMITIR ESTOS GASES TOXICOS.IN MOTION.
Mfg Campaign: 11083378
Recall Date: Apr 5, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, A FUEL ODOR WAS DETECTED COMING FROM THE AIR CONDITIONING VENTS. THE CONTACT FELT NAUSEOUS, LIGHT HEADED, AND DIZZY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,742.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, A FUEL ODOR WAS DETECTED COMING FROM THE AIR CONDITIONING VENTS. THE CONTACT FELT NAUSEOUS, LIGHT HEADED, AND DIZZY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,742.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, A FUEL ODOR WAS DETECTED COMING FROM THE AIR CONDITIONING VENTS. THE CONTACT FELT NAUSEOUS, LIGHT HEADED, AND DIZZY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,742.
Mfg Campaign: 11082645
Recall Date: Apr 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Corrective Action:
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Additional Notes:
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Mfg Campaign: 11076125
Recall Date: Mar 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Corrective Action:
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Additional Notes:
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Mfg Campaign: 11076125
Recall Date: Mar 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
BRIDGESTONE ECOPIA 205/55R16 TIRE ON FRONT LEFT HAND SIDE HAS A BULGE IN THE SIDEWALL. VEHICLE IS A 2017 VW JETTA SE WITH 9653 MILES. TIRE IS ORIGINAL. I HAVE NO RECOLLECTION OF ANY EVENT THAT COULD HAVE CAUSED DAMAGE TO THIS TIRE.
Corrective Action:
BRIDGESTONE ECOPIA 205/55R16 TIRE ON FRONT LEFT HAND SIDE HAS A BULGE IN THE SIDEWALL. VEHICLE IS A 2017 VW JETTA SE WITH 9653 MILES. TIRE IS ORIGINAL. I HAVE NO RECOLLECTION OF ANY EVENT THAT COULD HAVE CAUSED DAMAGE TO THIS TIRE.
Additional Notes:
BRIDGESTONE ECOPIA 205/55R16 TIRE ON FRONT LEFT HAND SIDE HAS A BULGE IN THE SIDEWALL. VEHICLE IS A 2017 VW JETTA SE WITH 9653 MILES. TIRE IS ORIGINAL. I HAVE NO RECOLLECTION OF ANY EVENT THAT COULD HAVE CAUSED DAMAGE TO THIS TIRE.
Mfg Campaign: 11073347
Recall Date: Feb 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Corrective Action:
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Additional Notes:
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Mfg Campaign: 11064703
Recall Date: Jan 24, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Corrective Action:
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Additional Notes:
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Mfg Campaign: 11064703
Recall Date: Jan 24, 2018
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