Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90W7
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 69Y7
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L1
Recall Date: Sep 26, 2018
Consumer Complaints
724 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine started and running but no lights on dashboard ac and signals not working even windows not rolling Message displayed as check starter system
Corrective Action:
Engine started and running but no lights on dashboard ac and signals not working even windows not rolling Message displayed as check starter system
Additional Notes:
Engine started and running but no lights on dashboard ac and signals not working even windows not rolling Message displayed as check starter system
Mfg Campaign: 11531864
Recall Date: Jul 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle at 40,000 miles needs a clutch repair. I have owned a standard vehicle my whole life and never had this issue. Looking online there are tons of reports of others having the same issue and Volkswagen not saying there is an issue.
Corrective Action:
Vehicle at 40,000 miles needs a clutch repair. I have owned a standard vehicle my whole life and never had this issue. Looking online there are tons of reports of others having the same issue and Volkswagen not saying there is an issue.
Additional Notes:
Vehicle at 40,000 miles needs a clutch repair. I have owned a standard vehicle my whole life and never had this issue. Looking online there are tons of reports of others having the same issue and Volkswagen not saying there is an issue.
Mfg Campaign: 11531914
Recall Date: Jul 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 19 year old was driving down the road and all electrical systems in the car shut in the car and told her to check starter system.
Corrective Action:
My 19 year old was driving down the road and all electrical systems in the car shut in the car and told her to check starter system.
Additional Notes:
My 19 year old was driving down the road and all electrical systems in the car shut in the car and told her to check starter system.
Mfg Campaign: 11531215
Recall Date: Jul 9, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car turns off with a message relaying on the screen “please check starter system”
Corrective Action:
Car turns off with a message relaying on the screen “please check starter system”
Additional Notes:
Car turns off with a message relaying on the screen “please check starter system”
Mfg Campaign: 11530816
Recall Date: Jul 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Corrective Action:
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Additional Notes:
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Mfg Campaign: 11530013
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Corrective Action:
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Additional Notes:
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Mfg Campaign: 11530013
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Corrective Action:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Additional Notes:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Mfg Campaign: 11530043
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Corrective Action:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Additional Notes:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Mfg Campaign: 11530043
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Corrective Action:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Additional Notes:
A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying “please check starter system”. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there’s “no issue” with the car because it won’t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I’m terrified to drive it for safety reasons, and I don’t have money to take it in anywhere. I’m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
Mfg Campaign: 11530043
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When interior gets hot, check starter system message displays and all gauges, AIR conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Corrective Action:
When interior gets hot, check starter system message displays and all gauges, AIR conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Additional Notes:
When interior gets hot, check starter system message displays and all gauges, AIR conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Mfg Campaign: 11529453
Recall Date: Jun 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starter System Faulty. Please service vehicle. Warning shows on screen when high temperature outside. Car will not start/turn on if the weather is hot outside. I researched the issue and multiple 2019 Jetta users have the same issue when weather is hot outside.
Corrective Action:
Starter System Faulty. Please service vehicle. Warning shows on screen when high temperature outside. Car will not start/turn on if the weather is hot outside. I researched the issue and multiple 2019 Jetta users have the same issue when weather is hot outside.
Additional Notes:
Starter System Faulty. Please service vehicle. Warning shows on screen when high temperature outside. Car will not start/turn on if the weather is hot outside. I researched the issue and multiple 2019 Jetta users have the same issue when weather is hot outside.
Mfg Campaign: 11529123
Recall Date: Jun 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving down the highway and received a “starter system failure” message. All electronics in the car shutoff. Engine continued to run normally.
Corrective Action:
Driving down the highway and received a “starter system failure” message. All electronics in the car shutoff. Engine continued to run normally.
Additional Notes:
Driving down the highway and received a “starter system failure” message. All electronics in the car shutoff. Engine continued to run normally.
Mfg Campaign: 11528187
Recall Date: Jun 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11527475
Recall Date: Jun 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11527475
Recall Date: Jun 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left rapidly and never returned, so I left for work. On 6/15/2023 I had the car inspected by my mechanic for an assessment and he stated that I needed a new electrical body harness for the repair. This part costs over $5K, plus labor; total estimate $12,742.14. My safety is at risk because this electrical issue not only renders (this list is not exhaustive): the back-up camera useless, but also the seat belt sensor, side mirror lights, and the front proximity sensors work only intermittently. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11527475
Recall Date: Jun 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Corrective Action:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Additional Notes:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Mfg Campaign: 11527355
Recall Date: Jun 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Corrective Action:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Additional Notes:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Mfg Campaign: 11527355
Recall Date: Jun 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Corrective Action:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Additional Notes:
When the car sits in direct sunlight and the interior temperature raises above 100F, the car will start and all is well for a minute or so and then the ignition fails. Dash says check starter system and all gauges, clusters, infotainment system, interior and exterior lights turn off. The car thinks that it is off electronically but it still runs, shifts, and drives. Attached photo was taken after I left home, traveling on highway at ~55mph.
Mfg Campaign: 11527355
Recall Date: Jun 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Corrective Action:
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Additional Notes:
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Mfg Campaign: 11526711
Recall Date: Jun 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Corrective Action:
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Additional Notes:
Driving my car in 85+ degree weather and an alert came on that said “check starter system,” “find a safe place to park,” “ignition shutting off.” My car shut off on the highway. A quick google search found that hundreds of people with 2019 jettas were having this exact same problem. This issue has now happened twice with my car, both when temperatures exceeded 85 degrees.
Mfg Campaign: 11526711
Recall Date: Jun 12, 2023
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