Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 20UF/AUDI:20YF
Recall Date: Feb 14, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90W7
Recall Date: Sep 6, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28H7
Recall Date: Aug 30, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40P1
Recall Date: Dec 11, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D7
Recall Date: Sep 25, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 69Y7
Recall Date: Feb 20, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L1
Recall Date: Sep 26, 2018
Consumer Complaints
724 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car stalled and turned off after a red light turned green and pressed on the gas pedal. Error message popped up: Error: Start-Stop System. The red triangle with exclamation point symbol appeared. The check engine light has been on since. I had to immediately put my hazard lights on, put the car in park, press the start button to turn on again. It happened again immediately afterwards when the red light turned green again. Thankfully I was able to pull over safely. Will be sending the car to VW dealership tomorrow to be serviced to diagnose issue.
Corrective Action:
Car stalled and turned off after a red light turned green and pressed on the gas pedal. Error message popped up: Error: Start-Stop System. The red triangle with exclamation point symbol appeared. The check engine light has been on since. I had to immediately put my hazard lights on, put the car in park, press the start button to turn on again. It happened again immediately afterwards when the red light turned green again. Thankfully I was able to pull over safely. Will be sending the car to VW dealership tomorrow to be serviced to diagnose issue.
Additional Notes:
Car stalled and turned off after a red light turned green and pressed on the gas pedal. Error message popped up: Error: Start-Stop System. The red triangle with exclamation point symbol appeared. The check engine light has been on since. I had to immediately put my hazard lights on, put the car in park, press the start button to turn on again. It happened again immediately afterwards when the red light turned green again. Thankfully I was able to pull over safely. Will be sending the car to VW dealership tomorrow to be serviced to diagnose issue.
Mfg Campaign: 11526445
Recall Date: Jun 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Corrective Action:
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Additional Notes:
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Mfg Campaign: 11525623
Recall Date: Jun 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Corrective Action:
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Additional Notes:
When vehicle is at a stop and then goes to accelerate, between 25 and 30MPH there is a low growl from the engine area and a lag in acceleration and a drop in power, which has proved dangerous when trying to avoid a collision when someone ran a stop sign and I had to try and hurry through to avoid being hit. Sometimes if foot is not on accelerator letting the vehicle coast and then reapplied with vehicle going a decent speed there is also a jumping/jerking motion. Also, the blind spot censor illuminates when nothing is present.
Mfg Campaign: 11525623
Recall Date: Jun 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 20 MPH, the vehicle lost electrical power; however, the engine remained running. There were no warning lights illuminated. The contact stated that the “STOP Safely” message was displayed. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 80,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 20 MPH, the vehicle lost electrical power; however, the engine remained running. There were no warning lights illuminated. The contact stated that the “STOP Safely” message was displayed. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 80,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 20 MPH, the vehicle lost electrical power; however, the engine remained running. There were no warning lights illuminated. The contact stated that the “STOP Safely” message was displayed. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 80,000.
Mfg Campaign: 11525429
Recall Date: Jun 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 15 MPH, the check starting system warning light illuminated. The contact stated he had experienced the failure a total of four times within two months. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure in warmer weather. The manufacturer had not been informed of the failure. The failure mileage was approximately 13,400.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 15 MPH, the check starting system warning light illuminated. The contact stated he had experienced the failure a total of four times within two months. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure in warmer weather. The manufacturer had not been informed of the failure. The failure mileage was approximately 13,400.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 15 MPH, the check starting system warning light illuminated. The contact stated he had experienced the failure a total of four times within two months. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure in warmer weather. The manufacturer had not been informed of the failure. The failure mileage was approximately 13,400.
Mfg Campaign: 11523270
Recall Date: May 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.
Corrective Action:
The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.
Additional Notes:
The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.
Mfg Campaign: 11523348
Recall Date: May 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.
Corrective Action:
The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.
Additional Notes:
The Car lost all electrical components, gauges, turn signals, and possibly break lights while in operation. If I had been unlucky, I could have been rear-ended or ended up in an accident if my brake lights were not working and I could not tell how fast I was going. First, the car dinged and said "Please check starter system" while I was downshifting while coming to a stop. The engine remained running, but I lost all gauges, dashboard lights, cabin controls, and turn signals.
Mfg Campaign: 11523348
Recall Date: May 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Potential Consequences:
There is a confirmed evap recall for my year and model, recall number 20CQ. When I check against my vin, it says my vehicle has zero recalls however I have the exact symptoms and issues as described in the recall. The recall is for a faulty evap purge valve and I don't think it is coincidence that my vehicle has a check engine light on for a Very small evap leak. I've had it checked my multiple mechanics and no one can identify what the issue is and we've tried multiple troubleshooting steps. At this point the most logical issue is the purge valve. I believe there are more affected cars with the same make and model than the recall is projecting.
Corrective Action:
There is a confirmed evap recall for my year and model, recall number 20CQ. When I check against my vin, it says my vehicle has zero recalls however I have the exact symptoms and issues as described in the recall. The recall is for a faulty evap purge valve and I don't think it is coincidence that my vehicle has a check engine light on for a Very small evap leak. I've had it checked my multiple mechanics and no one can identify what the issue is and we've tried multiple troubleshooting steps. At this point the most logical issue is the purge valve. I believe there are more affected cars with the same make and model than the recall is projecting.
Additional Notes:
There is a confirmed evap recall for my year and model, recall number 20CQ. When I check against my vin, it says my vehicle has zero recalls however I have the exact symptoms and issues as described in the recall. The recall is for a faulty evap purge valve and I don't think it is coincidence that my vehicle has a check engine light on for a Very small evap leak. I've had it checked my multiple mechanics and no one can identify what the issue is and we've tried multiple troubleshooting steps. At this point the most logical issue is the purge valve. I believe there are more affected cars with the same make and model than the recall is projecting.
Mfg Campaign: 11522558
Recall Date: May 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving my vehicle to a town 20 minutes away, as I was exiting the highway my vehicle turned off completely. Gave a “Ignition switched off, Please stop safely” message and shortly after popped up a “Please check starter system” message. This was on a fairly hot day. I was able to pull over, let it cool off and drive back home. I called the Vorderman Volkswagen in Fort Wayne Indiana and they told me the issue was my battery, paid $500 for a new battery. 3 weeks later on May 12th as I’m driving home from work, my vehicle turns off again and gives the same messages. At this point I’m very irritated because I explained to the dealership what I believe it is because MULTIPLE others have had the same issue and they ignored me. I’ve tried to explain to them this second time that it has something to do with the ignition switch but they keep telling me “nothing is wrong” they want to give my vehicle back unfixed and I feel very unsafe driving something that turns off while I’m driving it and doesn’t work unless it’s cooler outside.
Corrective Action:
While driving my vehicle to a town 20 minutes away, as I was exiting the highway my vehicle turned off completely. Gave a “Ignition switched off, Please stop safely” message and shortly after popped up a “Please check starter system” message. This was on a fairly hot day. I was able to pull over, let it cool off and drive back home. I called the Vorderman Volkswagen in Fort Wayne Indiana and they told me the issue was my battery, paid $500 for a new battery. 3 weeks later on May 12th as I’m driving home from work, my vehicle turns off again and gives the same messages. At this point I’m very irritated because I explained to the dealership what I believe it is because MULTIPLE others have had the same issue and they ignored me. I’ve tried to explain to them this second time that it has something to do with the ignition switch but they keep telling me “nothing is wrong” they want to give my vehicle back unfixed and I feel very unsafe driving something that turns off while I’m driving it and doesn’t work unless it’s cooler outside.
Additional Notes:
While driving my vehicle to a town 20 minutes away, as I was exiting the highway my vehicle turned off completely. Gave a “Ignition switched off, Please stop safely” message and shortly after popped up a “Please check starter system” message. This was on a fairly hot day. I was able to pull over, let it cool off and drive back home. I called the Vorderman Volkswagen in Fort Wayne Indiana and they told me the issue was my battery, paid $500 for a new battery. 3 weeks later on May 12th as I’m driving home from work, my vehicle turns off again and gives the same messages. At this point I’m very irritated because I explained to the dealership what I believe it is because MULTIPLE others have had the same issue and they ignored me. I’ve tried to explain to them this second time that it has something to do with the ignition switch but they keep telling me “nothing is wrong” they want to give my vehicle back unfixed and I feel very unsafe driving something that turns off while I’m driving it and doesn’t work unless it’s cooler outside.
Mfg Campaign: 11522341
Recall Date: May 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
At ~44,000, in a vehicle we bought 3 months earlier from OffLeaseOnly, the clutch burned out and the car ceased forward propulsion on a deserted country road driven by a very experienced manual car driver who had not burned through a clutch in his driving career. There were no warning lights. It put three people at risk. OffLeaseOnly - had done a full inspection AND stood behind their sale by paying for the new clutch assembly. The clutch and associated mechanism was fully replaced by 12/17/2021 by Niello VW. Vehicle was driven from January - August by same driver. There were occasional clutch burning smells but mechanical inspection did not reveal any issue. The car was not driven regularly from Sept - March 2023. Prior to our daughter driving it starting at the end of March, we had it reviewed by a local mechanic who found no issues with the vehicle. At ~54,000 miles, on May 10, the vehicle was being driven on US HWY 280 between San Carlos and Redwood City, CA. Suddenly, the vehicle would not shift and would not go above 40 mph. The very new driver was able to successfully maneuver to the shoulder and bring the car to a stop. Her safety was definitely at risk as 280 is a congested, fast moving highway where the average speed is 75 mph. The clutch was burning. CA HWY Patrol pulled the car to a park in Woodside where it was collected by a flatbed and brought to Boardwalk VW. Once again, the clutch is completely burned out. Boardwalk VW is tearing down the transmission to see if there is a cause for the multiple clutch burnouts. We have multiple manual vehicles - this is only happening with the VW Jetta. I’ve driven manual cars since 1987 and this has NEVER happened with any of them. We are awaiting Boardwalk VW assessment of the cause. There were no warning lights. There were no symptoms of the problem until the car ceased to operate. Both times, we have brought the car to a VW dealer for inspection and repair.
Corrective Action:
At ~44,000, in a vehicle we bought 3 months earlier from OffLeaseOnly, the clutch burned out and the car ceased forward propulsion on a deserted country road driven by a very experienced manual car driver who had not burned through a clutch in his driving career. There were no warning lights. It put three people at risk. OffLeaseOnly - had done a full inspection AND stood behind their sale by paying for the new clutch assembly. The clutch and associated mechanism was fully replaced by 12/17/2021 by Niello VW. Vehicle was driven from January - August by same driver. There were occasional clutch burning smells but mechanical inspection did not reveal any issue. The car was not driven regularly from Sept - March 2023. Prior to our daughter driving it starting at the end of March, we had it reviewed by a local mechanic who found no issues with the vehicle. At ~54,000 miles, on May 10, the vehicle was being driven on US HWY 280 between San Carlos and Redwood City, CA. Suddenly, the vehicle would not shift and would not go above 40 mph. The very new driver was able to successfully maneuver to the shoulder and bring the car to a stop. Her safety was definitely at risk as 280 is a congested, fast moving highway where the average speed is 75 mph. The clutch was burning. CA HWY Patrol pulled the car to a park in Woodside where it was collected by a flatbed and brought to Boardwalk VW. Once again, the clutch is completely burned out. Boardwalk VW is tearing down the transmission to see if there is a cause for the multiple clutch burnouts. We have multiple manual vehicles - this is only happening with the VW Jetta. I’ve driven manual cars since 1987 and this has NEVER happened with any of them. We are awaiting Boardwalk VW assessment of the cause. There were no warning lights. There were no symptoms of the problem until the car ceased to operate. Both times, we have brought the car to a VW dealer for inspection and repair.
Additional Notes:
At ~44,000, in a vehicle we bought 3 months earlier from OffLeaseOnly, the clutch burned out and the car ceased forward propulsion on a deserted country road driven by a very experienced manual car driver who had not burned through a clutch in his driving career. There were no warning lights. It put three people at risk. OffLeaseOnly - had done a full inspection AND stood behind their sale by paying for the new clutch assembly. The clutch and associated mechanism was fully replaced by 12/17/2021 by Niello VW. Vehicle was driven from January - August by same driver. There were occasional clutch burning smells but mechanical inspection did not reveal any issue. The car was not driven regularly from Sept - March 2023. Prior to our daughter driving it starting at the end of March, we had it reviewed by a local mechanic who found no issues with the vehicle. At ~54,000 miles, on May 10, the vehicle was being driven on US HWY 280 between San Carlos and Redwood City, CA. Suddenly, the vehicle would not shift and would not go above 40 mph. The very new driver was able to successfully maneuver to the shoulder and bring the car to a stop. Her safety was definitely at risk as 280 is a congested, fast moving highway where the average speed is 75 mph. The clutch was burning. CA HWY Patrol pulled the car to a park in Woodside where it was collected by a flatbed and brought to Boardwalk VW. Once again, the clutch is completely burned out. Boardwalk VW is tearing down the transmission to see if there is a cause for the multiple clutch burnouts. We have multiple manual vehicles - this is only happening with the VW Jetta. I’ve driven manual cars since 1987 and this has NEVER happened with any of them. We are awaiting Boardwalk VW assessment of the cause. There were no warning lights. There were no symptoms of the problem until the car ceased to operate. Both times, we have brought the car to a VW dealer for inspection and repair.
Mfg Campaign: 11521704
Recall Date: May 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS
Corrective Action:
THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS
Additional Notes:
THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS
Mfg Campaign: 11521570
Recall Date: May 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS
Corrective Action:
THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS
Additional Notes:
THE CAR WILL JUST SHUT DOWN. IF THE CAR IS PARKED IN THE SUN IT WILL JUST RANDOMLY NOT START. SINCE THE TEMPATURES OUTSIDE HAVE GOTTEN WARMER IT HAS NOW DONE 3 TIMES: THE CAR WILL START FINE AS I AM DRIVING THE ELECTRICAL PANELS AND EVERYTHING SHUTS OFF BUT THE GAS STILL WORKS AND THE CAR SAYS CHECK STARTER SYSTEM. MY 16 YEAR OLDS DRIVE THIS CAR. THE INSTRUMENT PANELS ALL TURN OFF. THE CAR HAS ALSO SHUT OFF THE ENGINE WHILE IN MOTION THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT DOESNT SHOW AND BECAUSE IT IS RANDOM MY MECHANIC CANNOT FIND THE MAIN PROBLEM AND PARTS RELATED TO THIS ARE SOLD OUT WITH VW DUE TO IF YOU LOOK EVERYONE IS HAVING THIS ISSUE. SOMEONE IS GOING TO DIE PLEASE. MY CAR HAS SERVICE RECORDS JUST 50,000 MILES AND ITS BEEN AN ON GOING ISSUE FOR AWHILE. WE CANT TRADE IT IN FOR FINANCIAL REASONS BUT HAVE TO DRIVE IT. MY HUSBAND AND I HAVE OUR KIDS DRIVING OUR HYUNDAI AND WE DRIVE THIS JETTA CAUSE I WOULD RATHER IT SHUT DOWN IN THE MIDDLE OF AN INTERSECTION WITH HE OR I DRIVING THAN THEM. PLEASE THIS JETTA WILL KILL THE DRIVERS, PASSENGERS AND WHOEVER CRASHES INTO IT WHEN IT KEEP SHUTTING OFF. IT HAS BEEN AT THE SHOP FOR A WEEK AT A TIME AT TIMES TRYING TO FIX THIS
Mfg Campaign: 11521570
Recall Date: May 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When my car gets hot from the sun it turns off my whole electrical system in the car including my radio and speedometer
Corrective Action:
When my car gets hot from the sun it turns off my whole electrical system in the car including my radio and speedometer
Additional Notes:
When my car gets hot from the sun it turns off my whole electrical system in the car including my radio and speedometer
Mfg Campaign: 11520503
Recall Date: May 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated and an unknown message displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.
Corrective Action:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated and an unknown message displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.
Additional Notes:
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated and an unknown message displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.
Mfg Campaign: 11519802
Recall Date: May 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield cracked while car was sitting in my driveway. At 8:30am it was fine. At 3pm there was a very large crack. No mark from rock, pebble or object of any kind is present. Car is available for inspection. Safety put at risk should the crack cause a weakened windshield to fall out of frame. No inspections have been performed yet.
Corrective Action:
The windshield cracked while car was sitting in my driveway. At 8:30am it was fine. At 3pm there was a very large crack. No mark from rock, pebble or object of any kind is present. Car is available for inspection. Safety put at risk should the crack cause a weakened windshield to fall out of frame. No inspections have been performed yet.
Additional Notes:
The windshield cracked while car was sitting in my driveway. At 8:30am it was fine. At 3pm there was a very large crack. No mark from rock, pebble or object of any kind is present. Car is available for inspection. Safety put at risk should the crack cause a weakened windshield to fall out of frame. No inspections have been performed yet.
Mfg Campaign: 11519621
Recall Date: Apr 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
At approximately 44,000 miles TPMS light illuminated however all tire PSI were normal and not low. I reset TPMS light however it came back on around 20 miles later. I kept resetting TPMS light however it would keep coming on even though tire PSI were set. At around 46000 miles car was taken into dealer. Dealer reset light and at around 20 miles light keeps coming back on.
Corrective Action:
At approximately 44,000 miles TPMS light illuminated however all tire PSI were normal and not low. I reset TPMS light however it came back on around 20 miles later. I kept resetting TPMS light however it would keep coming on even though tire PSI were set. At around 46000 miles car was taken into dealer. Dealer reset light and at around 20 miles light keeps coming back on.
Additional Notes:
At approximately 44,000 miles TPMS light illuminated however all tire PSI were normal and not low. I reset TPMS light however it came back on around 20 miles later. I kept resetting TPMS light however it would keep coming on even though tire PSI were set. At around 46000 miles car was taken into dealer. Dealer reset light and at around 20 miles light keeps coming back on.
Mfg Campaign: 11519096
Recall Date: Apr 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Corrective Action:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Additional Notes:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Mfg Campaign: 11518599
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Corrective Action:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Additional Notes:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Mfg Campaign: 11518599
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Corrective Action:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Additional Notes:
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Mfg Campaign: 11518599
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.
Corrective Action:
Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.
Additional Notes:
Vehicle parked under the sun, temperature reaching 85 degree, hotter inside the cabin. Vehicle started with no issues but "Check starter system" warning comes up and all the electrical component shut off its power, including all the gauge in the dashboard and radio. Headlight is not working as well after few min. Car drives (manual transmission) with no issues. When the car is placed under the shade/cools down, shows no problems. Some of owners reported the faulty ignition switch, part number 5Q1-905-865-A. Google search of "2019 Jetta check starter system" results in multiple complaints. The part in question is in national back order, suggesting the issue is more wide spread.
Mfg Campaign: 11516763
Recall Date: Apr 12, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury