Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Consumer Complaints
54 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Corrective Action:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Additional Notes:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Mfg Campaign: 11258428
Recall Date: Sep 26, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Corrective Action:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Additional Notes:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Mfg Campaign: 11258428
Recall Date: Sep 26, 2019
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Corrective Action:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Additional Notes:
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Mfg Campaign: 11258428
Recall Date: Sep 26, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT BRAKES MAKES WHISTLING NOISE WHEN ACTIVATED. SLIPPAGE OCCURS IN RAINY CONDITIONS. THE FRONT BRAKE DISCS ARE NOT VISUALLY SMOOTH.
Corrective Action:
FRONT BRAKES MAKES WHISTLING NOISE WHEN ACTIVATED. SLIPPAGE OCCURS IN RAINY CONDITIONS. THE FRONT BRAKE DISCS ARE NOT VISUALLY SMOOTH.
Additional Notes:
FRONT BRAKES MAKES WHISTLING NOISE WHEN ACTIVATED. SLIPPAGE OCCURS IN RAINY CONDITIONS. THE FRONT BRAKE DISCS ARE NOT VISUALLY SMOOTH.
Mfg Campaign: 11243483
Recall Date: Aug 13, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Corrective Action:
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Additional Notes:
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Mfg Campaign: 11186452
Recall Date: Mar 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Corrective Action:
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Additional Notes:
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Mfg Campaign: 11186452
Recall Date: Mar 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY FATHER WAS HEADING HOME WHEN HE STOPPED THE HILL DOWN FROM HIS HOUSE. UPON TRYING TO ACCELERATE HE NOTICED THE VEHICLE DID NOT WANT TO GO. THE ENGINE HAD STALLED/HESITATED. HE PRESSED THE GAS A FEW TIMES AND NOTHING HAPPENED, THE RPM HA D WAS THE ONLY THING MOVING. THEN, ALL OF A SUDDEN, THE VEHICLE SPED OFF AND HE LOST CONTROL OF THE VEHICLE BECAUSE THIS HAPPENED AT THE BEGINNING OF A CURVE AND HE COULDN'T REGAIN CONTROL OF THE VEHICLE AND SLAMMED INTO A TELEPHONE POLE WHICH BROKE HIS NECK AND BACK. THERE IS SOMETHING WRONG WITH THESE PASSATS. MY BROTHER AND HIS WIFE HAVE TOLD ME THAT THEIR 2018 PASSATS DO THE SAME THING (HESITATION/STALLING).
Corrective Action:
MY FATHER WAS HEADING HOME WHEN HE STOPPED THE HILL DOWN FROM HIS HOUSE. UPON TRYING TO ACCELERATE HE NOTICED THE VEHICLE DID NOT WANT TO GO. THE ENGINE HAD STALLED/HESITATED. HE PRESSED THE GAS A FEW TIMES AND NOTHING HAPPENED, THE RPM HA D WAS THE ONLY THING MOVING. THEN, ALL OF A SUDDEN, THE VEHICLE SPED OFF AND HE LOST CONTROL OF THE VEHICLE BECAUSE THIS HAPPENED AT THE BEGINNING OF A CURVE AND HE COULDN'T REGAIN CONTROL OF THE VEHICLE AND SLAMMED INTO A TELEPHONE POLE WHICH BROKE HIS NECK AND BACK. THERE IS SOMETHING WRONG WITH THESE PASSATS. MY BROTHER AND HIS WIFE HAVE TOLD ME THAT THEIR 2018 PASSATS DO THE SAME THING (HESITATION/STALLING).
Additional Notes:
MY FATHER WAS HEADING HOME WHEN HE STOPPED THE HILL DOWN FROM HIS HOUSE. UPON TRYING TO ACCELERATE HE NOTICED THE VEHICLE DID NOT WANT TO GO. THE ENGINE HAD STALLED/HESITATED. HE PRESSED THE GAS A FEW TIMES AND NOTHING HAPPENED, THE RPM HA D WAS THE ONLY THING MOVING. THEN, ALL OF A SUDDEN, THE VEHICLE SPED OFF AND HE LOST CONTROL OF THE VEHICLE BECAUSE THIS HAPPENED AT THE BEGINNING OF A CURVE AND HE COULDN'T REGAIN CONTROL OF THE VEHICLE AND SLAMMED INTO A TELEPHONE POLE WHICH BROKE HIS NECK AND BACK. THERE IS SOMETHING WRONG WITH THESE PASSATS. MY BROTHER AND HIS WIFE HAVE TOLD ME THAT THEIR 2018 PASSATS DO THE SAME THING (HESITATION/STALLING).
Mfg Campaign: 11173448
Recall Date: Feb 1, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY FATHER WAS HEADING HOME WHEN HE STOPPED THE HILL DOWN FROM HIS HOUSE. UPON TRYING TO ACCELERATE HE NOTICED THE VEHICLE DID NOT WANT TO GO. THE ENGINE HAD STALLED/HESITATED. HE PRESSED THE GAS A FEW TIMES AND NOTHING HAPPENED, THE RPM HA D WAS THE ONLY THING MOVING. THEN, ALL OF A SUDDEN, THE VEHICLE SPED OFF AND HE LOST CONTROL OF THE VEHICLE BECAUSE THIS HAPPENED AT THE BEGINNING OF A CURVE AND HE COULDN'T REGAIN CONTROL OF THE VEHICLE AND SLAMMED INTO A TELEPHONE POLE WHICH BROKE HIS NECK AND BACK. THERE IS SOMETHING WRONG WITH THESE PASSATS. MY BROTHER AND HIS WIFE HAVE TOLD ME THAT THEIR 2018 PASSATS DO THE SAME THING (HESITATION/STALLING).
Corrective Action:
MY FATHER WAS HEADING HOME WHEN HE STOPPED THE HILL DOWN FROM HIS HOUSE. UPON TRYING TO ACCELERATE HE NOTICED THE VEHICLE DID NOT WANT TO GO. THE ENGINE HAD STALLED/HESITATED. HE PRESSED THE GAS A FEW TIMES AND NOTHING HAPPENED, THE RPM HA D WAS THE ONLY THING MOVING. THEN, ALL OF A SUDDEN, THE VEHICLE SPED OFF AND HE LOST CONTROL OF THE VEHICLE BECAUSE THIS HAPPENED AT THE BEGINNING OF A CURVE AND HE COULDN'T REGAIN CONTROL OF THE VEHICLE AND SLAMMED INTO A TELEPHONE POLE WHICH BROKE HIS NECK AND BACK. THERE IS SOMETHING WRONG WITH THESE PASSATS. MY BROTHER AND HIS WIFE HAVE TOLD ME THAT THEIR 2018 PASSATS DO THE SAME THING (HESITATION/STALLING).
Additional Notes:
MY FATHER WAS HEADING HOME WHEN HE STOPPED THE HILL DOWN FROM HIS HOUSE. UPON TRYING TO ACCELERATE HE NOTICED THE VEHICLE DID NOT WANT TO GO. THE ENGINE HAD STALLED/HESITATED. HE PRESSED THE GAS A FEW TIMES AND NOTHING HAPPENED, THE RPM HA D WAS THE ONLY THING MOVING. THEN, ALL OF A SUDDEN, THE VEHICLE SPED OFF AND HE LOST CONTROL OF THE VEHICLE BECAUSE THIS HAPPENED AT THE BEGINNING OF A CURVE AND HE COULDN'T REGAIN CONTROL OF THE VEHICLE AND SLAMMED INTO A TELEPHONE POLE WHICH BROKE HIS NECK AND BACK. THERE IS SOMETHING WRONG WITH THESE PASSATS. MY BROTHER AND HIS WIFE HAVE TOLD ME THAT THEIR 2018 PASSATS DO THE SAME THING (HESITATION/STALLING).
Mfg Campaign: 11173448
Recall Date: Feb 1, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS UNDER 7000 MILES, DON'T EVEN HAVE THE FIRST SCHEDULE OIL CHANGE AND EXPERIENCE EXCESSIVE OIL CONSUMPTION. I HAVE TAKEN IT TO THE CAR DEALER AND JUST TOP OFF THE OIL. SOMETHING IS WRONG WITH THE ENGINE.
Corrective Action:
MY CAR IS UNDER 7000 MILES, DON'T EVEN HAVE THE FIRST SCHEDULE OIL CHANGE AND EXPERIENCE EXCESSIVE OIL CONSUMPTION. I HAVE TAKEN IT TO THE CAR DEALER AND JUST TOP OFF THE OIL. SOMETHING IS WRONG WITH THE ENGINE.
Additional Notes:
MY CAR IS UNDER 7000 MILES, DON'T EVEN HAVE THE FIRST SCHEDULE OIL CHANGE AND EXPERIENCE EXCESSIVE OIL CONSUMPTION. I HAVE TAKEN IT TO THE CAR DEALER AND JUST TOP OFF THE OIL. SOMETHING IS WRONG WITH THE ENGINE.
Mfg Campaign: 11156844
Recall Date: Dec 7, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN PASSAT. WHILE DRIVING 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. AFTER THE FAILURE, THE BRAKE FLUID WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO VYLETEL VOLKSWAGEN BUICK GMC (LOCATED AT 40555 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 977-2800), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THERE WAS NO RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 800. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN PASSAT. WHILE DRIVING 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. AFTER THE FAILURE, THE BRAKE FLUID WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO VYLETEL VOLKSWAGEN BUICK GMC (LOCATED AT 40555 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 977-2800), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THERE WAS NO RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 800. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN PASSAT. WHILE DRIVING 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. AFTER THE FAILURE, THE BRAKE FLUID WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO VYLETEL VOLKSWAGEN BUICK GMC (LOCATED AT 40555 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 977-2800), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THERE WAS NO RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 800. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11155638
Recall Date: Dec 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
SHARP LEFT HAND TURNS IT EMITS A CLICKING NOISE. GOOGLED AND THIS PROBLEM HAS BEEN REPORTED SINCE 2011. TOOK TO DEALERSHIP TODAY COULDN'T FIND ANYTHING WRONG. WAS TOLD SAFE TO DRIVE AND HAD NOT HEARD OF THIS PROBLEM BEFORE. GOOGLE SAID PROBLEM WITH CT JOINT.
Corrective Action:
SHARP LEFT HAND TURNS IT EMITS A CLICKING NOISE. GOOGLED AND THIS PROBLEM HAS BEEN REPORTED SINCE 2011. TOOK TO DEALERSHIP TODAY COULDN'T FIND ANYTHING WRONG. WAS TOLD SAFE TO DRIVE AND HAD NOT HEARD OF THIS PROBLEM BEFORE. GOOGLE SAID PROBLEM WITH CT JOINT.
Additional Notes:
SHARP LEFT HAND TURNS IT EMITS A CLICKING NOISE. GOOGLED AND THIS PROBLEM HAS BEEN REPORTED SINCE 2011. TOOK TO DEALERSHIP TODAY COULDN'T FIND ANYTHING WRONG. WAS TOLD SAFE TO DRIVE AND HAD NOT HEARD OF THIS PROBLEM BEFORE. GOOGLE SAID PROBLEM WITH CT JOINT.
Mfg Campaign: 11154551
Recall Date: Nov 28, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY VEHICLE ATTEMPTS TO STRAIGHTEN ITSELF OUT AS I'M GOING THROUGH A CURVE AND I ACTUALLY HAVE TO PUT MORE EFFORT THAN NECESSARY TO KEEP STEERING WHEEL APPROPRIATELY TURNED TO GO THROUGH THE CURVE ENTIRELY. ALSO WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL. BOTH THESE ISSUES CAN AND HAVE OCCURRED WHILE TRAVELING AT A LOW SPEED SUCH AS 30 MPH OR AT HIGHER SPEED, SUCH AS 50-60 MPH. I HAVE HAD A FEW CLOSE CALLS WITH OTHER VEHICLES ON THE ROAD DIE TO THESE ISSUES. I WILL SPECIFY A DATE BECAUSE IT ASKS FOR A DATE BUT IT'S BEEN HAPPENING SINCE I FIRST PURCHASED THE VEHICLE.
Corrective Action:
MY VEHICLE ATTEMPTS TO STRAIGHTEN ITSELF OUT AS I'M GOING THROUGH A CURVE AND I ACTUALLY HAVE TO PUT MORE EFFORT THAN NECESSARY TO KEEP STEERING WHEEL APPROPRIATELY TURNED TO GO THROUGH THE CURVE ENTIRELY. ALSO WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL. BOTH THESE ISSUES CAN AND HAVE OCCURRED WHILE TRAVELING AT A LOW SPEED SUCH AS 30 MPH OR AT HIGHER SPEED, SUCH AS 50-60 MPH. I HAVE HAD A FEW CLOSE CALLS WITH OTHER VEHICLES ON THE ROAD DIE TO THESE ISSUES. I WILL SPECIFY A DATE BECAUSE IT ASKS FOR A DATE BUT IT'S BEEN HAPPENING SINCE I FIRST PURCHASED THE VEHICLE.
Additional Notes:
MY VEHICLE ATTEMPTS TO STRAIGHTEN ITSELF OUT AS I'M GOING THROUGH A CURVE AND I ACTUALLY HAVE TO PUT MORE EFFORT THAN NECESSARY TO KEEP STEERING WHEEL APPROPRIATELY TURNED TO GO THROUGH THE CURVE ENTIRELY. ALSO WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL. BOTH THESE ISSUES CAN AND HAVE OCCURRED WHILE TRAVELING AT A LOW SPEED SUCH AS 30 MPH OR AT HIGHER SPEED, SUCH AS 50-60 MPH. I HAVE HAD A FEW CLOSE CALLS WITH OTHER VEHICLES ON THE ROAD DIE TO THESE ISSUES. I WILL SPECIFY A DATE BECAUSE IT ASKS FOR A DATE BUT IT'S BEEN HAPPENING SINCE I FIRST PURCHASED THE VEHICLE.
Mfg Campaign: 11114454
Recall Date: Jul 30, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY VEHICLE ATTEMPTS TO STRAIGHTEN ITSELF OUT AS I'M GOING THROUGH A CURVE AND I ACTUALLY HAVE TO PUT MORE EFFORT THAN NECESSARY TO KEEP STEERING WHEEL APPROPRIATELY TURNED TO GO THROUGH THE CURVE ENTIRELY. ALSO WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL. BOTH THESE ISSUES CAN AND HAVE OCCURRED WHILE TRAVELING AT A LOW SPEED SUCH AS 30 MPH OR AT HIGHER SPEED, SUCH AS 50-60 MPH. I HAVE HAD A FEW CLOSE CALLS WITH OTHER VEHICLES ON THE ROAD DIE TO THESE ISSUES. I WILL SPECIFY A DATE BECAUSE IT ASKS FOR A DATE BUT IT'S BEEN HAPPENING SINCE I FIRST PURCHASED THE VEHICLE.
Corrective Action:
MY VEHICLE ATTEMPTS TO STRAIGHTEN ITSELF OUT AS I'M GOING THROUGH A CURVE AND I ACTUALLY HAVE TO PUT MORE EFFORT THAN NECESSARY TO KEEP STEERING WHEEL APPROPRIATELY TURNED TO GO THROUGH THE CURVE ENTIRELY. ALSO WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL. BOTH THESE ISSUES CAN AND HAVE OCCURRED WHILE TRAVELING AT A LOW SPEED SUCH AS 30 MPH OR AT HIGHER SPEED, SUCH AS 50-60 MPH. I HAVE HAD A FEW CLOSE CALLS WITH OTHER VEHICLES ON THE ROAD DIE TO THESE ISSUES. I WILL SPECIFY A DATE BECAUSE IT ASKS FOR A DATE BUT IT'S BEEN HAPPENING SINCE I FIRST PURCHASED THE VEHICLE.
Additional Notes:
MY VEHICLE ATTEMPTS TO STRAIGHTEN ITSELF OUT AS I'M GOING THROUGH A CURVE AND I ACTUALLY HAVE TO PUT MORE EFFORT THAN NECESSARY TO KEEP STEERING WHEEL APPROPRIATELY TURNED TO GO THROUGH THE CURVE ENTIRELY. ALSO WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL. BOTH THESE ISSUES CAN AND HAVE OCCURRED WHILE TRAVELING AT A LOW SPEED SUCH AS 30 MPH OR AT HIGHER SPEED, SUCH AS 50-60 MPH. I HAVE HAD A FEW CLOSE CALLS WITH OTHER VEHICLES ON THE ROAD DIE TO THESE ISSUES. I WILL SPECIFY A DATE BECAUSE IT ASKS FOR A DATE BUT IT'S BEEN HAPPENING SINCE I FIRST PURCHASED THE VEHICLE.
Mfg Campaign: 11114454
Recall Date: Jul 30, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I BOUGHT THIS VEHICLE ON JUNE 8, 2018, FROM HERITAGE VW. THE CAR ALREADY HAD A SAFETY RECALL FOR BRAKES WHICH WAS ISSUED ON MAY 25, 2018. THE DEALER FAILED TO INFORM ME ABOUT IT BEFORE PURCHASE. LATER AFTER MY PURCHASE ON JUNE 22 A DO NOT DRIVE WAS ISSUED ON THIS VEHICLE, THEY ASKED ME TO DRIVE THE VEHICLE TO THEIR DEALERSHIP STATING THAT IT IS FINE TO DRIVE IT.
Corrective Action:
I BOUGHT THIS VEHICLE ON JUNE 8, 2018, FROM HERITAGE VW. THE CAR ALREADY HAD A SAFETY RECALL FOR BRAKES WHICH WAS ISSUED ON MAY 25, 2018. THE DEALER FAILED TO INFORM ME ABOUT IT BEFORE PURCHASE. LATER AFTER MY PURCHASE ON JUNE 22 A DO NOT DRIVE WAS ISSUED ON THIS VEHICLE, THEY ASKED ME TO DRIVE THE VEHICLE TO THEIR DEALERSHIP STATING THAT IT IS FINE TO DRIVE IT.
Additional Notes:
I BOUGHT THIS VEHICLE ON JUNE 8, 2018, FROM HERITAGE VW. THE CAR ALREADY HAD A SAFETY RECALL FOR BRAKES WHICH WAS ISSUED ON MAY 25, 2018. THE DEALER FAILED TO INFORM ME ABOUT IT BEFORE PURCHASE. LATER AFTER MY PURCHASE ON JUNE 22 A DO NOT DRIVE WAS ISSUED ON THIS VEHICLE, THEY ASKED ME TO DRIVE THE VEHICLE TO THEIR DEALERSHIP STATING THAT IT IS FINE TO DRIVE IT.
Mfg Campaign: 11103971
Recall Date: Jun 26, 2018
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