Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z5
Recall Date: Jul 17, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 58C9
Recall Date: Jun 24, 2016
Consumer Complaints
137 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Corrective Action:
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Additional Notes:
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Mfg Campaign: 11460921
Recall Date: Apr 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Corrective Action:
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Additional Notes:
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Mfg Campaign: 11460921
Recall Date: Apr 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Corrective Action:
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Additional Notes:
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Mfg Campaign: 11460345
Recall Date: Apr 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Corrective Action:
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Additional Notes:
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Mfg Campaign: 11460345
Recall Date: Apr 10, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2016 Volkswagen Tiguan has only 49,000 and the water pumps went bad already never heard of this I brought many cars and never had any problems with water pumps especially so soon. I couldn’t drive for days because water pumps are so expensive and my is more than 30 mile away which causes my car to over heat and the antifreeze was leaking so much I didn’t want to get stranded out there so I didn’t drive much until I was able to replace the water pumps. It’s to my knowledge Volkswagens had water pumps defects issues and I feel Volkswagen needs to recall 2016 models because water pumps should last for over 100,000 miles or more. I brought this car used in good condition with only 34,000 on the car and now water pumps goes bad. I hope someone looks into this matter because this parts are very expensive on consumers and Volkswagen needs to pick up the bill not consumers..Thanks for your time.
Corrective Action:
My 2016 Volkswagen Tiguan has only 49,000 and the water pumps went bad already never heard of this I brought many cars and never had any problems with water pumps especially so soon. I couldn’t drive for days because water pumps are so expensive and my is more than 30 mile away which causes my car to over heat and the antifreeze was leaking so much I didn’t want to get stranded out there so I didn’t drive much until I was able to replace the water pumps. It’s to my knowledge Volkswagens had water pumps defects issues and I feel Volkswagen needs to recall 2016 models because water pumps should last for over 100,000 miles or more. I brought this car used in good condition with only 34,000 on the car and now water pumps goes bad. I hope someone looks into this matter because this parts are very expensive on consumers and Volkswagen needs to pick up the bill not consumers..Thanks for your time.
Additional Notes:
My 2016 Volkswagen Tiguan has only 49,000 and the water pumps went bad already never heard of this I brought many cars and never had any problems with water pumps especially so soon. I couldn’t drive for days because water pumps are so expensive and my is more than 30 mile away which causes my car to over heat and the antifreeze was leaking so much I didn’t want to get stranded out there so I didn’t drive much until I was able to replace the water pumps. It’s to my knowledge Volkswagens had water pumps defects issues and I feel Volkswagen needs to recall 2016 models because water pumps should last for over 100,000 miles or more. I brought this car used in good condition with only 34,000 on the car and now water pumps goes bad. I hope someone looks into this matter because this parts are very expensive on consumers and Volkswagen needs to pick up the bill not consumers..Thanks for your time.
Mfg Campaign: 11458965
Recall Date: Mar 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Potential Consequences:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
Corrective Action:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
Additional Notes:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
Mfg Campaign: 11455665
Recall Date: Mar 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on the freeway, the car came to a sudden stop in the fast line. I tried multiple things.....moving it in and out of gear, and flipping the parking brake switch off and on. After maybe a minutes, the brakes unlocked and I was able to move the car over to the shoulder. There was not warning, the car just stopped. I have just recently had the car inspected, 50,000 mile service. No issues were detected by the service group. The service dept at VW diagnosed the problem as being a short in the emergency parking brake. Thankfully we were not hit. Am very concerned someone else won't be as lucky.
Corrective Action:
While driving on the freeway, the car came to a sudden stop in the fast line. I tried multiple things.....moving it in and out of gear, and flipping the parking brake switch off and on. After maybe a minutes, the brakes unlocked and I was able to move the car over to the shoulder. There was not warning, the car just stopped. I have just recently had the car inspected, 50,000 mile service. No issues were detected by the service group. The service dept at VW diagnosed the problem as being a short in the emergency parking brake. Thankfully we were not hit. Am very concerned someone else won't be as lucky.
Additional Notes:
While driving on the freeway, the car came to a sudden stop in the fast line. I tried multiple things.....moving it in and out of gear, and flipping the parking brake switch off and on. After maybe a minutes, the brakes unlocked and I was able to move the car over to the shoulder. There was not warning, the car just stopped. I have just recently had the car inspected, 50,000 mile service. No issues were detected by the service group. The service dept at VW diagnosed the problem as being a short in the emergency parking brake. Thankfully we were not hit. Am very concerned someone else won't be as lucky.
Mfg Campaign: 11453612
Recall Date: Feb 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Corrective Action:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Additional Notes:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Mfg Campaign: 11451468
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Corrective Action:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Additional Notes:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Mfg Campaign: 11451468
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Corrective Action:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Additional Notes:
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Mfg Campaign: 11451468
Recall Date: Feb 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Corrective Action:
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Additional Notes:
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Mfg Campaign: 11446570
Recall Date: Jan 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Corrective Action:
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Additional Notes:
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Mfg Campaign: 11446570
Recall Date: Jan 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I own a 2016 VW Tiguan.I bought in mid 2018 w/30k miles.The clock spring,which controls the drivers airbag,horn & all steering controls has broken 3 times.It has broken once per year since I have had.This is obviously due to a faulty part that keeps being reinstalled.I see years ago that over 1.2 million people w/VW's were affected.This issue should have been fixed the FIRST time when I brought it in w/74,000 miles on 12/18/2019 or perhaps fixed the SECOND time I brought it in w/95,000 miles on 7/31/2020.Now, it is broken AGAIN, a THIRD time and now I'm told too bad, its over 120,000 miles & no longer covered,when I came to bring in on 11/3/2021 (contacted you originally on 9/30/21).No one ever informed me of there being an extended warranty that only lasts until 120,000 miles. I drive 2.5 hours to make my appt & when I email you to notify you that I am going to be 15 minutes late,only then do I get a call from the service rep when I am down the block from the dealership. He proceeds to tell me that he doesn't have the part for the clock spring.That they are using something "new".I said why couldn't you have told me this earlier?Then the rep says, why don't you take your vehicle somewhere closer?I explained that I live in a rural area & that I have always brought my car to this facility & that this is the 3rd time for the same issue.Only then did he ask me the mileage of my vehicle & then began to say VW no longer covers the part.Well, it should have been fixed properly the 2 previous times.The clock ring has broken every year I have had the vehicle.If VW is indeed using a "new" part as the rep stated, then there must be a reason why. This is a safety issue.Due to reinstallation of a faulty part the clock spring continually breaks each year.VW & the dealership are aware that the part is faulty & this is why VW created an extended warranty on just the clock spring.When I stated this to the VW rep he stated that they cannot do anything about bad parts.Shame on VW
Corrective Action:
I own a 2016 VW Tiguan.I bought in mid 2018 w/30k miles.The clock spring,which controls the drivers airbag,horn & all steering controls has broken 3 times.It has broken once per year since I have had.This is obviously due to a faulty part that keeps being reinstalled.I see years ago that over 1.2 million people w/VW's were affected.This issue should have been fixed the FIRST time when I brought it in w/74,000 miles on 12/18/2019 or perhaps fixed the SECOND time I brought it in w/95,000 miles on 7/31/2020.Now, it is broken AGAIN, a THIRD time and now I'm told too bad, its over 120,000 miles & no longer covered,when I came to bring in on 11/3/2021 (contacted you originally on 9/30/21).No one ever informed me of there being an extended warranty that only lasts until 120,000 miles. I drive 2.5 hours to make my appt & when I email you to notify you that I am going to be 15 minutes late,only then do I get a call from the service rep when I am down the block from the dealership. He proceeds to tell me that he doesn't have the part for the clock spring.That they are using something "new".I said why couldn't you have told me this earlier?Then the rep says, why don't you take your vehicle somewhere closer?I explained that I live in a rural area & that I have always brought my car to this facility & that this is the 3rd time for the same issue.Only then did he ask me the mileage of my vehicle & then began to say VW no longer covers the part.Well, it should have been fixed properly the 2 previous times.The clock ring has broken every year I have had the vehicle.If VW is indeed using a "new" part as the rep stated, then there must be a reason why. This is a safety issue.Due to reinstallation of a faulty part the clock spring continually breaks each year.VW & the dealership are aware that the part is faulty & this is why VW created an extended warranty on just the clock spring.When I stated this to the VW rep he stated that they cannot do anything about bad parts.Shame on VW
Additional Notes:
I own a 2016 VW Tiguan.I bought in mid 2018 w/30k miles.The clock spring,which controls the drivers airbag,horn & all steering controls has broken 3 times.It has broken once per year since I have had.This is obviously due to a faulty part that keeps being reinstalled.I see years ago that over 1.2 million people w/VW's were affected.This issue should have been fixed the FIRST time when I brought it in w/74,000 miles on 12/18/2019 or perhaps fixed the SECOND time I brought it in w/95,000 miles on 7/31/2020.Now, it is broken AGAIN, a THIRD time and now I'm told too bad, its over 120,000 miles & no longer covered,when I came to bring in on 11/3/2021 (contacted you originally on 9/30/21).No one ever informed me of there being an extended warranty that only lasts until 120,000 miles. I drive 2.5 hours to make my appt & when I email you to notify you that I am going to be 15 minutes late,only then do I get a call from the service rep when I am down the block from the dealership. He proceeds to tell me that he doesn't have the part for the clock spring.That they are using something "new".I said why couldn't you have told me this earlier?Then the rep says, why don't you take your vehicle somewhere closer?I explained that I live in a rural area & that I have always brought my car to this facility & that this is the 3rd time for the same issue.Only then did he ask me the mileage of my vehicle & then began to say VW no longer covers the part.Well, it should have been fixed properly the 2 previous times.The clock ring has broken every year I have had the vehicle.If VW is indeed using a "new" part as the rep stated, then there must be a reason why. This is a safety issue.Due to reinstallation of a faulty part the clock spring continually breaks each year.VW & the dealership are aware that the part is faulty & this is why VW created an extended warranty on just the clock spring.When I stated this to the VW rep he stated that they cannot do anything about bad parts.Shame on VW
Mfg Campaign: 11439276
Recall Date: Nov 3, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2016 volkswagen tiguan 2.0 L combination timing chain and timing chain tensioner failure as diagnosed by the Volkswagen dealership. Caused the car to lose power immediately and misfire
Corrective Action:
2016 volkswagen tiguan 2.0 L combination timing chain and timing chain tensioner failure as diagnosed by the Volkswagen dealership. Caused the car to lose power immediately and misfire
Additional Notes:
2016 volkswagen tiguan 2.0 L combination timing chain and timing chain tensioner failure as diagnosed by the Volkswagen dealership. Caused the car to lose power immediately and misfire
Mfg Campaign: 11438297
Recall Date: Oct 26, 2021
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at approximately 40 MPH, the sunroof exploded and shattered inside the vehicle. There were no injuries sustained from the falling glass. The local dealer was contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 112,000.
Corrective Action:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at approximately 40 MPH, the sunroof exploded and shattered inside the vehicle. There were no injuries sustained from the falling glass. The local dealer was contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 112,000.
Additional Notes:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at approximately 40 MPH, the sunroof exploded and shattered inside the vehicle. There were no injuries sustained from the falling glass. The local dealer was contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 112,000.
Mfg Campaign: 11433622
Recall Date: Sep 20, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Unknown Water leaking from sunroof affecting the electrical components and now sunroof won’t open or close at all.
Corrective Action:
Unknown Water leaking from sunroof affecting the electrical components and now sunroof won’t open or close at all.
Additional Notes:
Unknown Water leaking from sunroof affecting the electrical components and now sunroof won’t open or close at all.
Mfg Campaign: 11424295
Recall Date: Jul 11, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 Tiguan - 75k Miles. Steering wheel starting making clicking noises when taking sharper turns, a few days later, the airbag light came on along with an airbag "error" message. That same day, all buttons on the steering wheel stopped working, along with the horn. I took the car into the dealership and they IMMEDIATELY knew what was wrong. The clockspring. Quite frankly, this is absurd... If this is a known issue why isn't this a recall? I was told by the service representative that they see 2-3 CASES OF THIS A DAY... What the heck? Comeon.... This is a serious safety issue... Do something about it.
Corrective Action:
2016 Tiguan - 75k Miles. Steering wheel starting making clicking noises when taking sharper turns, a few days later, the airbag light came on along with an airbag "error" message. That same day, all buttons on the steering wheel stopped working, along with the horn. I took the car into the dealership and they IMMEDIATELY knew what was wrong. The clockspring. Quite frankly, this is absurd... If this is a known issue why isn't this a recall? I was told by the service representative that they see 2-3 CASES OF THIS A DAY... What the heck? Comeon.... This is a serious safety issue... Do something about it.
Additional Notes:
2016 Tiguan - 75k Miles. Steering wheel starting making clicking noises when taking sharper turns, a few days later, the airbag light came on along with an airbag "error" message. That same day, all buttons on the steering wheel stopped working, along with the horn. I took the car into the dealership and they IMMEDIATELY knew what was wrong. The clockspring. Quite frankly, this is absurd... If this is a known issue why isn't this a recall? I was told by the service representative that they see 2-3 CASES OF THIS A DAY... What the heck? Comeon.... This is a serious safety issue... Do something about it.
Mfg Campaign: 11421925
Recall Date: Jun 22, 2021
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Corrective Action:
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Additional Notes:
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Mfg Campaign: 11414180
Recall Date: Apr 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Corrective Action:
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Additional Notes:
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Mfg Campaign: 11414180
Recall Date: Apr 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WAS INVOLVED IN A COLLISION, REAR ENDED ANOTHER VEHICLE AT APPROXIMATELY 45MPH. THE ONLY INJURY SUSTAINED WAS A BROKEN HEEL BY THE DRIVER, ALL OTHER PARTY'S DID NOT RECEIVE MEDICAL TREATMENT AND ONLY COSMETIC DAMAGE TO THEIR VEHICLES. MOMENTS AFTER THE COLLISION, THE TIGUAN BURST INTO FLAMES. THE BRAKE PETAL HAD TRAPPED THE DRIVERS FOOT AND THE DOOR WAS JAMMED. FORTUNATELY THE OTHER PARTY WAS ABLE TO JERK THE DOOR UNTIL IT OPENED TO FREE THE DRIVER. THE TIGUAN WAS A TOTAL LOSS, BECOMING COMPLETELY ENGULFED IN FLAMES.
Corrective Action:
WAS INVOLVED IN A COLLISION, REAR ENDED ANOTHER VEHICLE AT APPROXIMATELY 45MPH. THE ONLY INJURY SUSTAINED WAS A BROKEN HEEL BY THE DRIVER, ALL OTHER PARTY'S DID NOT RECEIVE MEDICAL TREATMENT AND ONLY COSMETIC DAMAGE TO THEIR VEHICLES. MOMENTS AFTER THE COLLISION, THE TIGUAN BURST INTO FLAMES. THE BRAKE PETAL HAD TRAPPED THE DRIVERS FOOT AND THE DOOR WAS JAMMED. FORTUNATELY THE OTHER PARTY WAS ABLE TO JERK THE DOOR UNTIL IT OPENED TO FREE THE DRIVER. THE TIGUAN WAS A TOTAL LOSS, BECOMING COMPLETELY ENGULFED IN FLAMES.
Additional Notes:
WAS INVOLVED IN A COLLISION, REAR ENDED ANOTHER VEHICLE AT APPROXIMATELY 45MPH. THE ONLY INJURY SUSTAINED WAS A BROKEN HEEL BY THE DRIVER, ALL OTHER PARTY'S DID NOT RECEIVE MEDICAL TREATMENT AND ONLY COSMETIC DAMAGE TO THEIR VEHICLES. MOMENTS AFTER THE COLLISION, THE TIGUAN BURST INTO FLAMES. THE BRAKE PETAL HAD TRAPPED THE DRIVERS FOOT AND THE DOOR WAS JAMMED. FORTUNATELY THE OTHER PARTY WAS ABLE TO JERK THE DOOR UNTIL IT OPENED TO FREE THE DRIVER. THE TIGUAN WAS A TOTAL LOSS, BECOMING COMPLETELY ENGULFED IN FLAMES.
Mfg Campaign: 11412860
Recall Date: Apr 19, 2021
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