Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z5
Recall Date: Jul 17, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 58C9
Recall Date: Jun 24, 2016
Consumer Complaints
137 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TURNING WHEEL TO PARK HEARD CLICKING NOISE COMING FROM STEERING WHEEL AND THEN AIRBAG LIGHT CAME ON. ALSO DISCOVERED THAT CONTROLS ON STEERING WHEEL STOPPED FUNCTIONING INCLUDING HORN.
Corrective Action:
TURNING WHEEL TO PARK HEARD CLICKING NOISE COMING FROM STEERING WHEEL AND THEN AIRBAG LIGHT CAME ON. ALSO DISCOVERED THAT CONTROLS ON STEERING WHEEL STOPPED FUNCTIONING INCLUDING HORN.
Additional Notes:
TURNING WHEEL TO PARK HEARD CLICKING NOISE COMING FROM STEERING WHEEL AND THEN AIRBAG LIGHT CAME ON. ALSO DISCOVERED THAT CONTROLS ON STEERING WHEEL STOPPED FUNCTIONING INCLUDING HORN.
Mfg Campaign: 11234179
Recall Date: Jul 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Corrective Action:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Additional Notes:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Mfg Campaign: 11222862
Recall Date: Jun 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Corrective Action:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Additional Notes:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Mfg Campaign: 11222862
Recall Date: Jun 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Corrective Action:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Additional Notes:
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Mfg Campaign: 11222862
Recall Date: Jun 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Corrective Action:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Additional Notes:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Mfg Campaign: 11222025
Recall Date: Jun 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Corrective Action:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Additional Notes:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Mfg Campaign: 11222025
Recall Date: Jun 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Corrective Action:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Additional Notes:
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Mfg Campaign: 11222025
Recall Date: Jun 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
'TAKATA RECALL' GAS FUEL GAGE WAS ON E WHEN I HAD JUST FUEL MY CAR THAT SAME DAY. NO RED LIGHT POPED UP. EVERY TIME I TURN ON THE CAR GAS FUEL GAGE WOULD BE ON A DIFFERENT POSITION. COUPLE DAYS AFTER IT WAS BACK TO NORMAL
Corrective Action:
'TAKATA RECALL' GAS FUEL GAGE WAS ON E WHEN I HAD JUST FUEL MY CAR THAT SAME DAY. NO RED LIGHT POPED UP. EVERY TIME I TURN ON THE CAR GAS FUEL GAGE WOULD BE ON A DIFFERENT POSITION. COUPLE DAYS AFTER IT WAS BACK TO NORMAL
Additional Notes:
'TAKATA RECALL' GAS FUEL GAGE WAS ON E WHEN I HAD JUST FUEL MY CAR THAT SAME DAY. NO RED LIGHT POPED UP. EVERY TIME I TURN ON THE CAR GAS FUEL GAGE WOULD BE ON A DIFFERENT POSITION. COUPLE DAYS AFTER IT WAS BACK TO NORMAL
Mfg Campaign: 11220371
Recall Date: Jun 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY VEHICLE WAS IN MOTION PULLING OUT OF MY DRIVEWAY AND TURNING ONTO THE STREET WHEN THE STEERING FAILED COMPLETELY AND I WAS UNABLE TO DIRECT MY CAR. TO AVOID BLOCKING TRAFFIC I HAD TO PULL INTO MY NEIGHBORS FRONT YARD. THE CAR WAS IN MOTION AND AROUND OTHER CARS WHEN I LOST CONTROL. THIS IS THE SECOND INCIDENT WITH THIS VEHICLE.
Corrective Action:
MY VEHICLE WAS IN MOTION PULLING OUT OF MY DRIVEWAY AND TURNING ONTO THE STREET WHEN THE STEERING FAILED COMPLETELY AND I WAS UNABLE TO DIRECT MY CAR. TO AVOID BLOCKING TRAFFIC I HAD TO PULL INTO MY NEIGHBORS FRONT YARD. THE CAR WAS IN MOTION AND AROUND OTHER CARS WHEN I LOST CONTROL. THIS IS THE SECOND INCIDENT WITH THIS VEHICLE.
Additional Notes:
MY VEHICLE WAS IN MOTION PULLING OUT OF MY DRIVEWAY AND TURNING ONTO THE STREET WHEN THE STEERING FAILED COMPLETELY AND I WAS UNABLE TO DIRECT MY CAR. TO AVOID BLOCKING TRAFFIC I HAD TO PULL INTO MY NEIGHBORS FRONT YARD. THE CAR WAS IN MOTION AND AROUND OTHER CARS WHEN I LOST CONTROL. THIS IS THE SECOND INCIDENT WITH THIS VEHICLE.
Mfg Campaign: 11205905
Recall Date: May 6, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
MY VOLKSWAGEN TIGUAN 2016 WITH 28,00 MILES DRIVER'S SEAT IS PEELING/CRACKING. IT IS STILL UNDER WARRANTY.VOLKSWAGEN WILL NOT PAY FOR ITS REPAIR. I PAID $3000 EXTRA FOR EXTENDED WARRANTY VIA THE DEALER OURISMAN OF BETHESDA-THEY INFORMED ME THE EXTENDED WARRANTY WILL NOT COVER IT. I HAVE SPOKEN TO THE VOLKSWAGEN'S CORPORATE OFFICE AND OURISMAN SEVERAL TIMES ABOUT THIS SITUATION.
Corrective Action:
MY VOLKSWAGEN TIGUAN 2016 WITH 28,00 MILES DRIVER'S SEAT IS PEELING/CRACKING. IT IS STILL UNDER WARRANTY.VOLKSWAGEN WILL NOT PAY FOR ITS REPAIR. I PAID $3000 EXTRA FOR EXTENDED WARRANTY VIA THE DEALER OURISMAN OF BETHESDA-THEY INFORMED ME THE EXTENDED WARRANTY WILL NOT COVER IT. I HAVE SPOKEN TO THE VOLKSWAGEN'S CORPORATE OFFICE AND OURISMAN SEVERAL TIMES ABOUT THIS SITUATION.
Additional Notes:
MY VOLKSWAGEN TIGUAN 2016 WITH 28,00 MILES DRIVER'S SEAT IS PEELING/CRACKING. IT IS STILL UNDER WARRANTY.VOLKSWAGEN WILL NOT PAY FOR ITS REPAIR. I PAID $3000 EXTRA FOR EXTENDED WARRANTY VIA THE DEALER OURISMAN OF BETHESDA-THEY INFORMED ME THE EXTENDED WARRANTY WILL NOT COVER IT. I HAVE SPOKEN TO THE VOLKSWAGEN'S CORPORATE OFFICE AND OURISMAN SEVERAL TIMES ABOUT THIS SITUATION.
Mfg Campaign: 11204385
Recall Date: Apr 29, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Corrective Action:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Additional Notes:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Mfg Campaign: 11197359
Recall Date: Apr 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Corrective Action:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Additional Notes:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Mfg Campaign: 11197359
Recall Date: Apr 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Corrective Action:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Additional Notes:
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Mfg Campaign: 11197359
Recall Date: Apr 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CODE P2015 PROBLEM IN INTAKE MANIFOLD. REQUIRES REPLACEMENT OF THE INTAKE MANIFOLD. VOLKSWAGEN HAS EXTENDED THE WARRANTY FOR PREVIOUS YEAR MODELS WITH THIS EXACT PROBLEM AND ARE REFUSING TO EXTEND THE WARRANTY FOR THE 2016 TIGUAN.
Corrective Action:
CODE P2015 PROBLEM IN INTAKE MANIFOLD. REQUIRES REPLACEMENT OF THE INTAKE MANIFOLD. VOLKSWAGEN HAS EXTENDED THE WARRANTY FOR PREVIOUS YEAR MODELS WITH THIS EXACT PROBLEM AND ARE REFUSING TO EXTEND THE WARRANTY FOR THE 2016 TIGUAN.
Additional Notes:
CODE P2015 PROBLEM IN INTAKE MANIFOLD. REQUIRES REPLACEMENT OF THE INTAKE MANIFOLD. VOLKSWAGEN HAS EXTENDED THE WARRANTY FOR PREVIOUS YEAR MODELS WITH THIS EXACT PROBLEM AND ARE REFUSING TO EXTEND THE WARRANTY FOR THE 2016 TIGUAN.
Mfg Campaign: 11180601
Recall Date: Feb 17, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE IN THE MIDDLE A A 5 WAY BOSTON INTERSECTION MY POWER STEERING FAILED WITHOUT WARNING AND I WAS UNABLE TO DIRECT MY CAR IN BUSY TRAFFIC. I WAS ABLE TO REMAIN CALM AND TURN ON HAZARD LIGHTS TO GET MYSELF OUT OF HARMS WAY, BUT WAS EXTREMELY LUCKY. THE STEERING LIGHT CAME ON IMMEDIATE, BUT THERE WERE NO NOISES, NO PREVIOUS ISSUES, AND NO WAY OTHER THAN LUCK FOR ME TO PREVENT A SERIOUS ACCIDENT.
Corrective Action:
WHILE IN THE MIDDLE A A 5 WAY BOSTON INTERSECTION MY POWER STEERING FAILED WITHOUT WARNING AND I WAS UNABLE TO DIRECT MY CAR IN BUSY TRAFFIC. I WAS ABLE TO REMAIN CALM AND TURN ON HAZARD LIGHTS TO GET MYSELF OUT OF HARMS WAY, BUT WAS EXTREMELY LUCKY. THE STEERING LIGHT CAME ON IMMEDIATE, BUT THERE WERE NO NOISES, NO PREVIOUS ISSUES, AND NO WAY OTHER THAN LUCK FOR ME TO PREVENT A SERIOUS ACCIDENT.
Additional Notes:
WHILE IN THE MIDDLE A A 5 WAY BOSTON INTERSECTION MY POWER STEERING FAILED WITHOUT WARNING AND I WAS UNABLE TO DIRECT MY CAR IN BUSY TRAFFIC. I WAS ABLE TO REMAIN CALM AND TURN ON HAZARD LIGHTS TO GET MYSELF OUT OF HARMS WAY, BUT WAS EXTREMELY LUCKY. THE STEERING LIGHT CAME ON IMMEDIATE, BUT THERE WERE NO NOISES, NO PREVIOUS ISSUES, AND NO WAY OTHER THAN LUCK FOR ME TO PREVENT A SERIOUS ACCIDENT.
Mfg Campaign: 11171173
Recall Date: Jan 21, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Corrective Action:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Additional Notes:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Mfg Campaign: 11133401
Recall Date: Oct 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Corrective Action:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Additional Notes:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Mfg Campaign: 11133401
Recall Date: Oct 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Corrective Action:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Additional Notes:
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Mfg Campaign: 11133401
Recall Date: Oct 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Corrective Action:
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Additional Notes:
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Mfg Campaign: 11122478
Recall Date: Aug 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Corrective Action:
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Additional Notes:
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Mfg Campaign: 11122478
Recall Date: Aug 27, 2018
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