Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01C5/01C6
Recall Date: May 16, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69V2
Recall Date: Feb 9, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
91 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING AT APPROX 30 MPH SLOWING DOWN FOR A RED LIGHT, ON A CITY STREET, THE PANORAMIC SUNROOF EXPLODED. NOTHING STRUCK THE CAR, NO OTHER TRAFFIC WAS WITHIN 200 YARDS, AND NOTHING ABOVE. IT SOUNDED LIKE A POP, THEN GLASS SHARDS FELL IN REAR PASSENGER SEATING AREA. NO ONE WAS INJURED. SUNROOF IS RAISED UP, INDICATING PRESSURE FORCED IT UP AS OPPOSED TO SOMETHING HITTING FROM ABOVE.
Corrective Action:
WHILE DRIVING AT APPROX 30 MPH SLOWING DOWN FOR A RED LIGHT, ON A CITY STREET, THE PANORAMIC SUNROOF EXPLODED. NOTHING STRUCK THE CAR, NO OTHER TRAFFIC WAS WITHIN 200 YARDS, AND NOTHING ABOVE. IT SOUNDED LIKE A POP, THEN GLASS SHARDS FELL IN REAR PASSENGER SEATING AREA. NO ONE WAS INJURED. SUNROOF IS RAISED UP, INDICATING PRESSURE FORCED IT UP AS OPPOSED TO SOMETHING HITTING FROM ABOVE.
Additional Notes:
WHILE DRIVING AT APPROX 30 MPH SLOWING DOWN FOR A RED LIGHT, ON A CITY STREET, THE PANORAMIC SUNROOF EXPLODED. NOTHING STRUCK THE CAR, NO OTHER TRAFFIC WAS WITHIN 200 YARDS, AND NOTHING ABOVE. IT SOUNDED LIKE A POP, THEN GLASS SHARDS FELL IN REAR PASSENGER SEATING AREA. NO ONE WAS INJURED. SUNROOF IS RAISED UP, INDICATING PRESSURE FORCED IT UP AS OPPOSED TO SOMETHING HITTING FROM ABOVE.
Mfg Campaign: 11341647
Recall Date: Jul 27, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
MY AIRBAG LIGHT HAS GONE OFF FOR ABOUT 2 WEEKS NOW. THERE IS NO REASON WHY IT SHOULD BE OFF BECAUSE I HAVE NOT BEEN IN AN ACCIDENT OR DONE ANYTHING DIFFERENTLY. I DO NOT FEEL COMFORTABLE DRIVING MY CAR AND HAVE LOOKED INTO RECALLS. TURNS OUT THERE HAS BEEN SEVERAL RECALLS FOR VOLKSWAGEN TIGUANS 2017 IN REGARDS TO RECALLS SO I WANT THIS CHECKED OUT ASAP. *TR
Corrective Action:
MY AIRBAG LIGHT HAS GONE OFF FOR ABOUT 2 WEEKS NOW. THERE IS NO REASON WHY IT SHOULD BE OFF BECAUSE I HAVE NOT BEEN IN AN ACCIDENT OR DONE ANYTHING DIFFERENTLY. I DO NOT FEEL COMFORTABLE DRIVING MY CAR AND HAVE LOOKED INTO RECALLS. TURNS OUT THERE HAS BEEN SEVERAL RECALLS FOR VOLKSWAGEN TIGUANS 2017 IN REGARDS TO RECALLS SO I WANT THIS CHECKED OUT ASAP. *TR
Additional Notes:
MY AIRBAG LIGHT HAS GONE OFF FOR ABOUT 2 WEEKS NOW. THERE IS NO REASON WHY IT SHOULD BE OFF BECAUSE I HAVE NOT BEEN IN AN ACCIDENT OR DONE ANYTHING DIFFERENTLY. I DO NOT FEEL COMFORTABLE DRIVING MY CAR AND HAVE LOOKED INTO RECALLS. TURNS OUT THERE HAS BEEN SEVERAL RECALLS FOR VOLKSWAGEN TIGUANS 2017 IN REGARDS TO RECALLS SO I WANT THIS CHECKED OUT ASAP. *TR
Mfg Campaign: 11324204
Recall Date: May 11, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE AIRBAG LIGHT IS ON IN MY VEHICLE AND IT WAS NOT LISTED ON THE AIRBAG RECALL LIST. HAS THERE BEEN AN UNPUBLISHED UPDATE ON THE RECALL? THE CAR WAS IDLING IN DRIVEWAY.
Corrective Action:
THE AIRBAG LIGHT IS ON IN MY VEHICLE AND IT WAS NOT LISTED ON THE AIRBAG RECALL LIST. HAS THERE BEEN AN UNPUBLISHED UPDATE ON THE RECALL? THE CAR WAS IDLING IN DRIVEWAY.
Additional Notes:
THE AIRBAG LIGHT IS ON IN MY VEHICLE AND IT WAS NOT LISTED ON THE AIRBAG RECALL LIST. HAS THERE BEEN AN UNPUBLISHED UPDATE ON THE RECALL? THE CAR WAS IDLING IN DRIVEWAY.
Mfg Campaign: 11320923
Recall Date: Apr 12, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
UPON STARTING AND DRIVING OUR 2017 TIGUAN WHICH HAS 8000 MILES ON IT THE STEERING SYSTEM RED WARNING LIGHT CAME ON AND THE VEHICLE LOST ALL POWER STEERING. IN FACT IT WAS VIRTUALLY IMPOSSIBLE TO STEER IT AT ALL. AND IM A REASONABLY ARM-STRONG MALE. IM LUCKY THIS DIDN'T HAPPEN ON AN INTERSTATE OR AT HIGHER SPEEDS OR I WOULD HAVE BEEN IN AN ACCIDENT. IT OCCURRED ON A SURFACE ROAD WHILE I WAS TRAVELLING 30 MPH. OUTSIDE TEMP WAS 2 DEGREES ABOVE 0.
Corrective Action:
UPON STARTING AND DRIVING OUR 2017 TIGUAN WHICH HAS 8000 MILES ON IT THE STEERING SYSTEM RED WARNING LIGHT CAME ON AND THE VEHICLE LOST ALL POWER STEERING. IN FACT IT WAS VIRTUALLY IMPOSSIBLE TO STEER IT AT ALL. AND IM A REASONABLY ARM-STRONG MALE. IM LUCKY THIS DIDN'T HAPPEN ON AN INTERSTATE OR AT HIGHER SPEEDS OR I WOULD HAVE BEEN IN AN ACCIDENT. IT OCCURRED ON A SURFACE ROAD WHILE I WAS TRAVELLING 30 MPH. OUTSIDE TEMP WAS 2 DEGREES ABOVE 0.
Additional Notes:
UPON STARTING AND DRIVING OUR 2017 TIGUAN WHICH HAS 8000 MILES ON IT THE STEERING SYSTEM RED WARNING LIGHT CAME ON AND THE VEHICLE LOST ALL POWER STEERING. IN FACT IT WAS VIRTUALLY IMPOSSIBLE TO STEER IT AT ALL. AND IM A REASONABLY ARM-STRONG MALE. IM LUCKY THIS DIDN'T HAPPEN ON AN INTERSTATE OR AT HIGHER SPEEDS OR I WOULD HAVE BEEN IN AN ACCIDENT. IT OCCURRED ON A SURFACE ROAD WHILE I WAS TRAVELLING 30 MPH. OUTSIDE TEMP WAS 2 DEGREES ABOVE 0.
Mfg Campaign: 11310358
Recall Date: Feb 20, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT HIT A POT HOLE, LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A TREE. ALL AIRBAGS DEPLOYED ACCEPT THE FRONT DRIVER AND PASSENGER SIDE. THE CONTACT SUSTAINED HEAD CHEST, BRUISING INJURIES. HIS WIFE WHO WAS SEATED IN THE PASSENGER SEAT SUSTAINED INJURIES FROM THE SEATBELT WHICH CAUSED BRUISING AROUND HER NECK AND CHEST. HOWEVER, 40 DAYS LATER THE CONTACT WIFE PASSED AWAY FROM HITTING THE DASHBOARD WITH HER HEAD, SEATBELT PENSIONER CAUSED BY SEPTIC SHOCK. MEDICAL ATTENTION WAS CONTACTED WHICH THE CONTACTS WIFE WAS HOSPITALIZED FOR COUPLE OF DAYS. A POLICE REPORT WAS MADE AND TOWED THE VEHICLE TO A LOT. DAMAGES TO THE FRONT END WERE REPAIRABLE. ALL STATE WAS CONTACTED ABOUT THE ISSUE AND HAS STARTED A CLAIM. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR A DIAGNOSE TEST. NO DEALER WAS CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V955000 (SEAT BELTS, AIRBAGS) AS A POSSIBLE CAUSE TO THE FAILURE WHICH WAS NOT INCLUDED IN THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 3,834.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT HIT A POT HOLE, LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A TREE. ALL AIRBAGS DEPLOYED ACCEPT THE FRONT DRIVER AND PASSENGER SIDE. THE CONTACT SUSTAINED HEAD CHEST, BRUISING INJURIES. HIS WIFE WHO WAS SEATED IN THE PASSENGER SEAT SUSTAINED INJURIES FROM THE SEATBELT WHICH CAUSED BRUISING AROUND HER NECK AND CHEST. HOWEVER, 40 DAYS LATER THE CONTACT WIFE PASSED AWAY FROM HITTING THE DASHBOARD WITH HER HEAD, SEATBELT PENSIONER CAUSED BY SEPTIC SHOCK. MEDICAL ATTENTION WAS CONTACTED WHICH THE CONTACTS WIFE WAS HOSPITALIZED FOR COUPLE OF DAYS. A POLICE REPORT WAS MADE AND TOWED THE VEHICLE TO A LOT. DAMAGES TO THE FRONT END WERE REPAIRABLE. ALL STATE WAS CONTACTED ABOUT THE ISSUE AND HAS STARTED A CLAIM. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR A DIAGNOSE TEST. NO DEALER WAS CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V955000 (SEAT BELTS, AIRBAGS) AS A POSSIBLE CAUSE TO THE FAILURE WHICH WAS NOT INCLUDED IN THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 3,834.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT HIT A POT HOLE, LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A TREE. ALL AIRBAGS DEPLOYED ACCEPT THE FRONT DRIVER AND PASSENGER SIDE. THE CONTACT SUSTAINED HEAD CHEST, BRUISING INJURIES. HIS WIFE WHO WAS SEATED IN THE PASSENGER SEAT SUSTAINED INJURIES FROM THE SEATBELT WHICH CAUSED BRUISING AROUND HER NECK AND CHEST. HOWEVER, 40 DAYS LATER THE CONTACT WIFE PASSED AWAY FROM HITTING THE DASHBOARD WITH HER HEAD, SEATBELT PENSIONER CAUSED BY SEPTIC SHOCK. MEDICAL ATTENTION WAS CONTACTED WHICH THE CONTACTS WIFE WAS HOSPITALIZED FOR COUPLE OF DAYS. A POLICE REPORT WAS MADE AND TOWED THE VEHICLE TO A LOT. DAMAGES TO THE FRONT END WERE REPAIRABLE. ALL STATE WAS CONTACTED ABOUT THE ISSUE AND HAS STARTED A CLAIM. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR A DIAGNOSE TEST. NO DEALER WAS CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V955000 (SEAT BELTS, AIRBAGS) AS A POSSIBLE CAUSE TO THE FAILURE WHICH WAS NOT INCLUDED IN THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 3,834.
Mfg Campaign: 11306689
Recall Date: Feb 3, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IGNITIONS SYSTEM NO WAY TO CRANK CAR WITH A KEY THEY PORT CHARLOTTE VOLKSWAGON REPLACED THE KEYLESS AND WAS ASKED WHAT WOULD A MOTHER AND CHILDREN WHERE STRANDED AND THE KEYLESS SWITCH GOES OUT AND HAVE NO WAY TO CONTACT SOMEONE AND NO KEY WILL WORK. SAFETY THERE IN DANGER
Corrective Action:
IGNITIONS SYSTEM NO WAY TO CRANK CAR WITH A KEY THEY PORT CHARLOTTE VOLKSWAGON REPLACED THE KEYLESS AND WAS ASKED WHAT WOULD A MOTHER AND CHILDREN WHERE STRANDED AND THE KEYLESS SWITCH GOES OUT AND HAVE NO WAY TO CONTACT SOMEONE AND NO KEY WILL WORK. SAFETY THERE IN DANGER
Additional Notes:
IGNITIONS SYSTEM NO WAY TO CRANK CAR WITH A KEY THEY PORT CHARLOTTE VOLKSWAGON REPLACED THE KEYLESS AND WAS ASKED WHAT WOULD A MOTHER AND CHILDREN WHERE STRANDED AND THE KEYLESS SWITCH GOES OUT AND HAVE NO WAY TO CONTACT SOMEONE AND NO KEY WILL WORK. SAFETY THERE IN DANGER
Mfg Campaign: 11301922
Recall Date: Jan 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Corrective Action:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Additional Notes:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Mfg Campaign: 11301916
Recall Date: Jan 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Corrective Action:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Additional Notes:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Mfg Campaign: 11301916
Recall Date: Jan 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Corrective Action:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Additional Notes:
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
Mfg Campaign: 11301916
Recall Date: Jan 26, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. WHILE DRIVING 35 MPH, MULTIPLE WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4490). THE DEALER DIAGNOSED THAT THE REAR PASSENGER SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. WHILE DRIVING 35 MPH, MULTIPLE WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4490). THE DEALER DIAGNOSED THAT THE REAR PASSENGER SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. WHILE DRIVING 35 MPH, MULTIPLE WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4490). THE DEALER DIAGNOSED THAT THE REAR PASSENGER SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11267095
Recall Date: Oct 8, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR WAS SHUT OFF, ON A SLIGHT INCLINE, NEGLECTING TO PUT THE GEAR SELECTOR IN PARK,BY USING THE START/STOP BUTTON. DRIVER BEGAN TO EXIT THE CAR AND NOTED IT WAS ROLLING FORWARD. DRIVER IMMEDIATELY PUT FOOT ON BRAKE PEDAL AND NOTED THE CAR WAS NOT IN PARK AND MOVED GEAR SELECTOR WHICH RESULTED IN NO FURTHER MOTION OF VEHICLE, CHECKING IT AGAIN THIS MORNING FOR CONFIRMATION, I FOUND THE PROBLEM REMAINS. NO MATTER WHAT GEAR IT IS SHUT DOWN IN ,OTHER THAN PARK, THE VEHICLE ROLLS FREELY. I HAD THOUGHT IT HAPPENED ONLY IF SHUT DOWN IN NEUTRAL, BUT IT IS ALL OTHER THAN PARK. THE PROBLEM WAS FIRST REALIZED IN A PARKING LOT, AND REPEATED THIS A FEW MINUTES AGO IN MY DRIVEWAY. I HAVE NO IDEA OF WHAT THE CAUSE MAY BE AND I REALIZE THAT THE GEAR SHIFT LEVER SHOULD BE PLACED IN PARK BEFORE SHUTTING THE CAR OFF. I DO THINK THOUGH ,THAT IT MAY BE BECAUSE OF THE START/STOP BUTTON. I THINK THAT WITH A KEY START THIS MAY NOT OCCUR. I ALSO THINK THOUGH, THAT THERE SHOULD BE SOMETHING DONE TO PREVENT ITS HAPPENING WHEN THE LEVER IS NOT PUT INTO PARK BEFORE SHUTOFF. A KEY CONTROLLED START/STOP MIGHT'VE PREVENTED THIS. (??)
Corrective Action:
CAR WAS SHUT OFF, ON A SLIGHT INCLINE, NEGLECTING TO PUT THE GEAR SELECTOR IN PARK,BY USING THE START/STOP BUTTON. DRIVER BEGAN TO EXIT THE CAR AND NOTED IT WAS ROLLING FORWARD. DRIVER IMMEDIATELY PUT FOOT ON BRAKE PEDAL AND NOTED THE CAR WAS NOT IN PARK AND MOVED GEAR SELECTOR WHICH RESULTED IN NO FURTHER MOTION OF VEHICLE, CHECKING IT AGAIN THIS MORNING FOR CONFIRMATION, I FOUND THE PROBLEM REMAINS. NO MATTER WHAT GEAR IT IS SHUT DOWN IN ,OTHER THAN PARK, THE VEHICLE ROLLS FREELY. I HAD THOUGHT IT HAPPENED ONLY IF SHUT DOWN IN NEUTRAL, BUT IT IS ALL OTHER THAN PARK. THE PROBLEM WAS FIRST REALIZED IN A PARKING LOT, AND REPEATED THIS A FEW MINUTES AGO IN MY DRIVEWAY. I HAVE NO IDEA OF WHAT THE CAUSE MAY BE AND I REALIZE THAT THE GEAR SHIFT LEVER SHOULD BE PLACED IN PARK BEFORE SHUTTING THE CAR OFF. I DO THINK THOUGH ,THAT IT MAY BE BECAUSE OF THE START/STOP BUTTON. I THINK THAT WITH A KEY START THIS MAY NOT OCCUR. I ALSO THINK THOUGH, THAT THERE SHOULD BE SOMETHING DONE TO PREVENT ITS HAPPENING WHEN THE LEVER IS NOT PUT INTO PARK BEFORE SHUTOFF. A KEY CONTROLLED START/STOP MIGHT'VE PREVENTED THIS. (??)
Additional Notes:
CAR WAS SHUT OFF, ON A SLIGHT INCLINE, NEGLECTING TO PUT THE GEAR SELECTOR IN PARK,BY USING THE START/STOP BUTTON. DRIVER BEGAN TO EXIT THE CAR AND NOTED IT WAS ROLLING FORWARD. DRIVER IMMEDIATELY PUT FOOT ON BRAKE PEDAL AND NOTED THE CAR WAS NOT IN PARK AND MOVED GEAR SELECTOR WHICH RESULTED IN NO FURTHER MOTION OF VEHICLE, CHECKING IT AGAIN THIS MORNING FOR CONFIRMATION, I FOUND THE PROBLEM REMAINS. NO MATTER WHAT GEAR IT IS SHUT DOWN IN ,OTHER THAN PARK, THE VEHICLE ROLLS FREELY. I HAD THOUGHT IT HAPPENED ONLY IF SHUT DOWN IN NEUTRAL, BUT IT IS ALL OTHER THAN PARK. THE PROBLEM WAS FIRST REALIZED IN A PARKING LOT, AND REPEATED THIS A FEW MINUTES AGO IN MY DRIVEWAY. I HAVE NO IDEA OF WHAT THE CAUSE MAY BE AND I REALIZE THAT THE GEAR SHIFT LEVER SHOULD BE PLACED IN PARK BEFORE SHUTTING THE CAR OFF. I DO THINK THOUGH ,THAT IT MAY BE BECAUSE OF THE START/STOP BUTTON. I THINK THAT WITH A KEY START THIS MAY NOT OCCUR. I ALSO THINK THOUGH, THAT THERE SHOULD BE SOMETHING DONE TO PREVENT ITS HAPPENING WHEN THE LEVER IS NOT PUT INTO PARK BEFORE SHUTOFF. A KEY CONTROLLED START/STOP MIGHT'VE PREVENTED THIS. (??)
Mfg Campaign: 11244184
Recall Date: Aug 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING DOWN AN INCLINE ON THE ROAD, THE CAR WILL DOWNSHIFT SO HARD THAT THE RPMS WILL GO REALLY HIGH FOR A FEW SECONDS. I AM NOT SURE IF THIS IS NORMAL OR IF IT IS OK FOR THE ENGINE.
Corrective Action:
WHEN DRIVING DOWN AN INCLINE ON THE ROAD, THE CAR WILL DOWNSHIFT SO HARD THAT THE RPMS WILL GO REALLY HIGH FOR A FEW SECONDS. I AM NOT SURE IF THIS IS NORMAL OR IF IT IS OK FOR THE ENGINE.
Additional Notes:
WHEN DRIVING DOWN AN INCLINE ON THE ROAD, THE CAR WILL DOWNSHIFT SO HARD THAT THE RPMS WILL GO REALLY HIGH FOR A FEW SECONDS. I AM NOT SURE IF THIS IS NORMAL OR IF IT IS OK FOR THE ENGINE.
Mfg Campaign: 11210253
Recall Date: May 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE ROTORS SEEM TO BE GRABBING WHEN STOPPING. I BOUGHT THE CAR WITH ALMOST 13000 MILES ON IT AND IT STARTED SHORTLY THERE AFTER. I THINK THAT IS TOO SOON FOR THIS SORT OF THING TO BEGIN.
Corrective Action:
THE ROTORS SEEM TO BE GRABBING WHEN STOPPING. I BOUGHT THE CAR WITH ALMOST 13000 MILES ON IT AND IT STARTED SHORTLY THERE AFTER. I THINK THAT IS TOO SOON FOR THIS SORT OF THING TO BEGIN.
Additional Notes:
THE ROTORS SEEM TO BE GRABBING WHEN STOPPING. I BOUGHT THE CAR WITH ALMOST 13000 MILES ON IT AND IT STARTED SHORTLY THERE AFTER. I THINK THAT IS TOO SOON FOR THIS SORT OF THING TO BEGIN.
Mfg Campaign: 11210254
Recall Date: May 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PARK PILOT NOT AVAILABLE MESSAGE SHOWS AND SHOWS BLANK ON BACKUP CAMERA AND SOME TIME WHILE SHOWS WHILE MOVING FORWARD EVEN THOUGH THIS VEHICLE DOES NOT EQUIPPED WITH THIS FEATURE
Corrective Action:
PARK PILOT NOT AVAILABLE MESSAGE SHOWS AND SHOWS BLANK ON BACKUP CAMERA AND SOME TIME WHILE SHOWS WHILE MOVING FORWARD EVEN THOUGH THIS VEHICLE DOES NOT EQUIPPED WITH THIS FEATURE
Additional Notes:
PARK PILOT NOT AVAILABLE MESSAGE SHOWS AND SHOWS BLANK ON BACKUP CAMERA AND SOME TIME WHILE SHOWS WHILE MOVING FORWARD EVEN THOUGH THIS VEHICLE DOES NOT EQUIPPED WITH THIS FEATURE
Mfg Campaign: 11194198
Recall Date: Apr 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT A CONSTANT SPEED OR DECELERATING THE ENGINE WILL STALL WITHOUT WARNING. THE ENGINE RUNS SO QUIETLY THE ONLY INDICATION THAT IT HAS STALLED IS THERE IS NO POWER AND THE STEERING BECOMES MORE DIFFICULT AS THE VEHICLE GETS SLOWER. IT DOESN'T SEEM TO MATTER YOUR SPEED, IT WILL JUST STALL AND THIS CAN BE INCREDIBLY DANGEROUS. ORIGINALLY HAPPENED IN 2017 AND TOOK TO THE VW DEALERSHIP BUT THEY COULDN'T FIND ANYTHING WRONG. IT IS HAPPENING AGAIN TODAY AND EARLIER THIS WEEK 8/19/2018
Corrective Action:
WHILE DRIVING AT A CONSTANT SPEED OR DECELERATING THE ENGINE WILL STALL WITHOUT WARNING. THE ENGINE RUNS SO QUIETLY THE ONLY INDICATION THAT IT HAS STALLED IS THERE IS NO POWER AND THE STEERING BECOMES MORE DIFFICULT AS THE VEHICLE GETS SLOWER. IT DOESN'T SEEM TO MATTER YOUR SPEED, IT WILL JUST STALL AND THIS CAN BE INCREDIBLY DANGEROUS. ORIGINALLY HAPPENED IN 2017 AND TOOK TO THE VW DEALERSHIP BUT THEY COULDN'T FIND ANYTHING WRONG. IT IS HAPPENING AGAIN TODAY AND EARLIER THIS WEEK 8/19/2018
Additional Notes:
WHILE DRIVING AT A CONSTANT SPEED OR DECELERATING THE ENGINE WILL STALL WITHOUT WARNING. THE ENGINE RUNS SO QUIETLY THE ONLY INDICATION THAT IT HAS STALLED IS THERE IS NO POWER AND THE STEERING BECOMES MORE DIFFICULT AS THE VEHICLE GETS SLOWER. IT DOESN'T SEEM TO MATTER YOUR SPEED, IT WILL JUST STALL AND THIS CAN BE INCREDIBLY DANGEROUS. ORIGINALLY HAPPENED IN 2017 AND TOOK TO THE VW DEALERSHIP BUT THEY COULDN'T FIND ANYTHING WRONG. IT IS HAPPENING AGAIN TODAY AND EARLIER THIS WEEK 8/19/2018
Mfg Campaign: 11120926
Recall Date: Aug 19, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING AT A CONSTANT SPEED OR DECELERATING THE ENGINE WILL STALL WITHOUT WARNING. THE ENGINE RUNS SO QUIETLY THE ONLY INDICATION THAT IT HAS STALLED IS THERE IS NO POWER AND THE STEERING BECOMES MORE DIFFICULT AS THE VEHICLE GETS SLOWER. IT DOESN'T SEEM TO MATTER YOUR SPEED, IT WILL JUST STALL AND THIS CAN BE INCREDIBLY DANGEROUS. ORIGINALLY HAPPENED IN 2017 AND TOOK TO THE VW DEALERSHIP BUT THEY COULDN'T FIND ANYTHING WRONG. IT IS HAPPENING AGAIN TODAY AND EARLIER THIS WEEK 8/19/2018
Corrective Action:
WHILE DRIVING AT A CONSTANT SPEED OR DECELERATING THE ENGINE WILL STALL WITHOUT WARNING. THE ENGINE RUNS SO QUIETLY THE ONLY INDICATION THAT IT HAS STALLED IS THERE IS NO POWER AND THE STEERING BECOMES MORE DIFFICULT AS THE VEHICLE GETS SLOWER. IT DOESN'T SEEM TO MATTER YOUR SPEED, IT WILL JUST STALL AND THIS CAN BE INCREDIBLY DANGEROUS. ORIGINALLY HAPPENED IN 2017 AND TOOK TO THE VW DEALERSHIP BUT THEY COULDN'T FIND ANYTHING WRONG. IT IS HAPPENING AGAIN TODAY AND EARLIER THIS WEEK 8/19/2018
Additional Notes:
WHILE DRIVING AT A CONSTANT SPEED OR DECELERATING THE ENGINE WILL STALL WITHOUT WARNING. THE ENGINE RUNS SO QUIETLY THE ONLY INDICATION THAT IT HAS STALLED IS THERE IS NO POWER AND THE STEERING BECOMES MORE DIFFICULT AS THE VEHICLE GETS SLOWER. IT DOESN'T SEEM TO MATTER YOUR SPEED, IT WILL JUST STALL AND THIS CAN BE INCREDIBLY DANGEROUS. ORIGINALLY HAPPENED IN 2017 AND TOOK TO THE VW DEALERSHIP BUT THEY COULDN'T FIND ANYTHING WRONG. IT IS HAPPENING AGAIN TODAY AND EARLIER THIS WEEK 8/19/2018
Mfg Campaign: 11120926
Recall Date: Aug 19, 2018
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REAR LIGHTS ARE NOT ADEQUATE. ILLUMINATION IS UNEVEN IN PATTERN.
Corrective Action:
REAR LIGHTS ARE NOT ADEQUATE. ILLUMINATION IS UNEVEN IN PATTERN.
Additional Notes:
REAR LIGHTS ARE NOT ADEQUATE. ILLUMINATION IS UNEVEN IN PATTERN.
Mfg Campaign: 11111869
Recall Date: Jul 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RANDOMLY, WHEN ACCELERATING FROM A FULL STOP, THE CAR WILL MOVE A COUPLE OF FEET THEN LOSE ALL ACCELERATION POWER. STEPPING HARDER ON THE GAS PEDAL DOES NOT WORK. THE ONLY WAY TO GET THE CAR TO ACCELERATE IS TO ENTIRELY DISENGAGE AND RE-ENGAGE THE GAS PEDAL. THIS DOES NOT HAPPEN ALL THE TIME, NO LIGHTS OR WARNINGS COME ON AND NOTHING SHOWS UP WHEN THE REPAIR PEOPLE HOOK IT UP TO A COMPUTER. THIS IS A HUGE SAFETY FACTOR AS IT USUALLY HAPPENS WHEN TURNING LEFT (DOES NOT HAPPEN WHEN TURNING TO THE RIGHT. USUALLY, WHEN TURNING LEFT, A PERSON HAS TRAFFIC COMING AT THEM FROM THE RIGHT. I HAVE TRIED SEVERAL THINGS SUCH AS EASING ON THE ACCELERATOR, STEPPING QUICKER ON THE ACCELERATOR, EASING THEN STEPPING QUICKER, NOTHING SEEMS TO MATTER IT STILL JUST LOSES ALL PROPULSION AT RANDOM TIME BUT ONLY WHEN STARTING FROM A FULL STOP. THIS HAPPENS GENERALLY ON THE CITY STREETS AND ALWAYS FROM A FULL STOP. THIS BEGAN WHEN I GOT THE CAR (NEW, ONLY 27 MILES ON IT)
Corrective Action:
RANDOMLY, WHEN ACCELERATING FROM A FULL STOP, THE CAR WILL MOVE A COUPLE OF FEET THEN LOSE ALL ACCELERATION POWER. STEPPING HARDER ON THE GAS PEDAL DOES NOT WORK. THE ONLY WAY TO GET THE CAR TO ACCELERATE IS TO ENTIRELY DISENGAGE AND RE-ENGAGE THE GAS PEDAL. THIS DOES NOT HAPPEN ALL THE TIME, NO LIGHTS OR WARNINGS COME ON AND NOTHING SHOWS UP WHEN THE REPAIR PEOPLE HOOK IT UP TO A COMPUTER. THIS IS A HUGE SAFETY FACTOR AS IT USUALLY HAPPENS WHEN TURNING LEFT (DOES NOT HAPPEN WHEN TURNING TO THE RIGHT. USUALLY, WHEN TURNING LEFT, A PERSON HAS TRAFFIC COMING AT THEM FROM THE RIGHT. I HAVE TRIED SEVERAL THINGS SUCH AS EASING ON THE ACCELERATOR, STEPPING QUICKER ON THE ACCELERATOR, EASING THEN STEPPING QUICKER, NOTHING SEEMS TO MATTER IT STILL JUST LOSES ALL PROPULSION AT RANDOM TIME BUT ONLY WHEN STARTING FROM A FULL STOP. THIS HAPPENS GENERALLY ON THE CITY STREETS AND ALWAYS FROM A FULL STOP. THIS BEGAN WHEN I GOT THE CAR (NEW, ONLY 27 MILES ON IT)
Additional Notes:
RANDOMLY, WHEN ACCELERATING FROM A FULL STOP, THE CAR WILL MOVE A COUPLE OF FEET THEN LOSE ALL ACCELERATION POWER. STEPPING HARDER ON THE GAS PEDAL DOES NOT WORK. THE ONLY WAY TO GET THE CAR TO ACCELERATE IS TO ENTIRELY DISENGAGE AND RE-ENGAGE THE GAS PEDAL. THIS DOES NOT HAPPEN ALL THE TIME, NO LIGHTS OR WARNINGS COME ON AND NOTHING SHOWS UP WHEN THE REPAIR PEOPLE HOOK IT UP TO A COMPUTER. THIS IS A HUGE SAFETY FACTOR AS IT USUALLY HAPPENS WHEN TURNING LEFT (DOES NOT HAPPEN WHEN TURNING TO THE RIGHT. USUALLY, WHEN TURNING LEFT, A PERSON HAS TRAFFIC COMING AT THEM FROM THE RIGHT. I HAVE TRIED SEVERAL THINGS SUCH AS EASING ON THE ACCELERATOR, STEPPING QUICKER ON THE ACCELERATOR, EASING THEN STEPPING QUICKER, NOTHING SEEMS TO MATTER IT STILL JUST LOSES ALL PROPULSION AT RANDOM TIME BUT ONLY WHEN STARTING FROM A FULL STOP. THIS HAPPENS GENERALLY ON THE CITY STREETS AND ALWAYS FROM A FULL STOP. THIS BEGAN WHEN I GOT THE CAR (NEW, ONLY 27 MILES ON IT)
Mfg Campaign: 11102897
Recall Date: Jun 20, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
RECEIVED THE RECALL LETTER ON AIRBAG FROM VW. DEALERSHIP CONFIRMED THAT A RECALL PARTS NOT AVAILABLE FROM THE MANUFACTURER. RECEIVED THE CONFIRMATION LETTER FROM THEM AND ATTACHED IT. I HOPE THIS IS SUFFICIENT EVIDENCE TO SHIP MY CAR TO KOREA.
Corrective Action:
RECEIVED THE RECALL LETTER ON AIRBAG FROM VW. DEALERSHIP CONFIRMED THAT A RECALL PARTS NOT AVAILABLE FROM THE MANUFACTURER. RECEIVED THE CONFIRMATION LETTER FROM THEM AND ATTACHED IT. I HOPE THIS IS SUFFICIENT EVIDENCE TO SHIP MY CAR TO KOREA.
Additional Notes:
RECEIVED THE RECALL LETTER ON AIRBAG FROM VW. DEALERSHIP CONFIRMED THAT A RECALL PARTS NOT AVAILABLE FROM THE MANUFACTURER. RECEIVED THE CONFIRMATION LETTER FROM THEM AND ATTACHED IT. I HOPE THIS IS SUFFICIENT EVIDENCE TO SHIP MY CAR TO KOREA.
Mfg Campaign: 11100291
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 VOLKSWAGEN TIGUAN HAS 19,000 MILES ON IT. I JUST BOUGHT IT FROM A HONDA DEALERSHIP (SINGLE OWNER, LEASED) BODY IS IN LIKE NEW SHAPE. THE CAR HAS STALLED ON WHILE DRIVING 6 TIMES TOTAL, ON 3 DIFFERENT OCCASIONS, WHILE DRIVING. THE ENGINE JUST SHUT OFF WITHOUT WARNING (STALLED OUT) WHILE THE CAR WAS MOVING OVER 40MPH AND AN EPC LIGHT CAME ON. THIS IS EXTREMELY DANGEROUS, AND LEFT MY FAMILY IN A VERY DANGEROUS SITUATION ON THE HIGHWAY. A CAR ENGINE SHOULD NEVER SHUT OFF WHILE DRIVING AND NOW HAS ME FEELING VERY UNSAFE WHEN DRIVING IT. IT HAS BEEN IN AND OUT OF THE LOCAL VW DEALERSHIP FOR 3 WEEKS. THIS CAR IS ONLY A YEAR OLD AND HAS LESS THAN 20,000 MILES ON IT. IT SHOULD NOT BE STALLING OUT WITHOUT WARNING AND LEAVING MY FAMILY IN SEVERELY DANGEROUS SITUATIONS. THERE IS NO INDICATION BEFORE HAND THAT THE CAR IS GOING TO STALL. AFTER IT STALLS OUT IT CAN TAKE UP TO 5 MINUTES TO START AGAIN. HOLDING THE START BUTTON (WHILE PUTTING THE CAR IN NEUTRAL BECAUSE IT STALLED OUT WHILE DRIVING) TO HOPEFULLY GET IT TO START AGAIN ON A DANGEROUS HIGHWAY IN MOTION IN TRAFFIC WITH NOTHING BUT A PRAYER TO HELP US. THIS NEEDS TO BE FIXED. I WOULD RATHER HAVE MY FAMILY SAFE AND MY CAR ENGINE DESTROY ITSELF, RATHER THAN THE CURRENT PROCESS OF MY CAR ENGINE "SHUTTING ITSELF DOWN WITHOUT WARNING TO SAVE ITSELF" WHILE LEAVING MY FAMILY IN DANGEROUSLY UNSAFE SITUATIONS WHILE DRIVING WITH A CAR THAT TURNS ITSELF OFF AS IT PLEASES POTENTIALLY CREATING A SITUATION IN WHICH MY FAMILY COULD BE INJURED OR WORSE (AS IT SHUTS ITSELF DOWN WITH A MIND OF ITS OWN WHEN IT THINKS THERE IS A PROBLEM). THIS CAR IS NEW AND HAS BEEN AT THE DEALERSHIP LONGER THAN IN MY DRIVEWAY. I DO NOT FEEL SAFE LETTING MY FAMILY DRIVE IT. I LOST CONFIDENCE IN THIS CAR AND HAVE GREAT DOUBT IN ITS FUTURE AFFORDABILITY AND SAFETY, RELIABILITY. I AM VERY, VERY CONCERNED.
Corrective Action:
MY 2017 VOLKSWAGEN TIGUAN HAS 19,000 MILES ON IT. I JUST BOUGHT IT FROM A HONDA DEALERSHIP (SINGLE OWNER, LEASED) BODY IS IN LIKE NEW SHAPE. THE CAR HAS STALLED ON WHILE DRIVING 6 TIMES TOTAL, ON 3 DIFFERENT OCCASIONS, WHILE DRIVING. THE ENGINE JUST SHUT OFF WITHOUT WARNING (STALLED OUT) WHILE THE CAR WAS MOVING OVER 40MPH AND AN EPC LIGHT CAME ON. THIS IS EXTREMELY DANGEROUS, AND LEFT MY FAMILY IN A VERY DANGEROUS SITUATION ON THE HIGHWAY. A CAR ENGINE SHOULD NEVER SHUT OFF WHILE DRIVING AND NOW HAS ME FEELING VERY UNSAFE WHEN DRIVING IT. IT HAS BEEN IN AND OUT OF THE LOCAL VW DEALERSHIP FOR 3 WEEKS. THIS CAR IS ONLY A YEAR OLD AND HAS LESS THAN 20,000 MILES ON IT. IT SHOULD NOT BE STALLING OUT WITHOUT WARNING AND LEAVING MY FAMILY IN SEVERELY DANGEROUS SITUATIONS. THERE IS NO INDICATION BEFORE HAND THAT THE CAR IS GOING TO STALL. AFTER IT STALLS OUT IT CAN TAKE UP TO 5 MINUTES TO START AGAIN. HOLDING THE START BUTTON (WHILE PUTTING THE CAR IN NEUTRAL BECAUSE IT STALLED OUT WHILE DRIVING) TO HOPEFULLY GET IT TO START AGAIN ON A DANGEROUS HIGHWAY IN MOTION IN TRAFFIC WITH NOTHING BUT A PRAYER TO HELP US. THIS NEEDS TO BE FIXED. I WOULD RATHER HAVE MY FAMILY SAFE AND MY CAR ENGINE DESTROY ITSELF, RATHER THAN THE CURRENT PROCESS OF MY CAR ENGINE "SHUTTING ITSELF DOWN WITHOUT WARNING TO SAVE ITSELF" WHILE LEAVING MY FAMILY IN DANGEROUSLY UNSAFE SITUATIONS WHILE DRIVING WITH A CAR THAT TURNS ITSELF OFF AS IT PLEASES POTENTIALLY CREATING A SITUATION IN WHICH MY FAMILY COULD BE INJURED OR WORSE (AS IT SHUTS ITSELF DOWN WITH A MIND OF ITS OWN WHEN IT THINKS THERE IS A PROBLEM). THIS CAR IS NEW AND HAS BEEN AT THE DEALERSHIP LONGER THAN IN MY DRIVEWAY. I DO NOT FEEL SAFE LETTING MY FAMILY DRIVE IT. I LOST CONFIDENCE IN THIS CAR AND HAVE GREAT DOUBT IN ITS FUTURE AFFORDABILITY AND SAFETY, RELIABILITY. I AM VERY, VERY CONCERNED.
Additional Notes:
MY 2017 VOLKSWAGEN TIGUAN HAS 19,000 MILES ON IT. I JUST BOUGHT IT FROM A HONDA DEALERSHIP (SINGLE OWNER, LEASED) BODY IS IN LIKE NEW SHAPE. THE CAR HAS STALLED ON WHILE DRIVING 6 TIMES TOTAL, ON 3 DIFFERENT OCCASIONS, WHILE DRIVING. THE ENGINE JUST SHUT OFF WITHOUT WARNING (STALLED OUT) WHILE THE CAR WAS MOVING OVER 40MPH AND AN EPC LIGHT CAME ON. THIS IS EXTREMELY DANGEROUS, AND LEFT MY FAMILY IN A VERY DANGEROUS SITUATION ON THE HIGHWAY. A CAR ENGINE SHOULD NEVER SHUT OFF WHILE DRIVING AND NOW HAS ME FEELING VERY UNSAFE WHEN DRIVING IT. IT HAS BEEN IN AND OUT OF THE LOCAL VW DEALERSHIP FOR 3 WEEKS. THIS CAR IS ONLY A YEAR OLD AND HAS LESS THAN 20,000 MILES ON IT. IT SHOULD NOT BE STALLING OUT WITHOUT WARNING AND LEAVING MY FAMILY IN SEVERELY DANGEROUS SITUATIONS. THERE IS NO INDICATION BEFORE HAND THAT THE CAR IS GOING TO STALL. AFTER IT STALLS OUT IT CAN TAKE UP TO 5 MINUTES TO START AGAIN. HOLDING THE START BUTTON (WHILE PUTTING THE CAR IN NEUTRAL BECAUSE IT STALLED OUT WHILE DRIVING) TO HOPEFULLY GET IT TO START AGAIN ON A DANGEROUS HIGHWAY IN MOTION IN TRAFFIC WITH NOTHING BUT A PRAYER TO HELP US. THIS NEEDS TO BE FIXED. I WOULD RATHER HAVE MY FAMILY SAFE AND MY CAR ENGINE DESTROY ITSELF, RATHER THAN THE CURRENT PROCESS OF MY CAR ENGINE "SHUTTING ITSELF DOWN WITHOUT WARNING TO SAVE ITSELF" WHILE LEAVING MY FAMILY IN DANGEROUSLY UNSAFE SITUATIONS WHILE DRIVING WITH A CAR THAT TURNS ITSELF OFF AS IT PLEASES POTENTIALLY CREATING A SITUATION IN WHICH MY FAMILY COULD BE INJURED OR WORSE (AS IT SHUTS ITSELF DOWN WITH A MIND OF ITS OWN WHEN IT THINKS THERE IS A PROBLEM). THIS CAR IS NEW AND HAS BEEN AT THE DEALERSHIP LONGER THAN IN MY DRIVEWAY. I DO NOT FEEL SAFE LETTING MY FAMILY DRIVE IT. I LOST CONFIDENCE IN THIS CAR AND HAVE GREAT DOUBT IN ITS FUTURE AFFORDABILITY AND SAFETY, RELIABILITY. I AM VERY, VERY CONCERNED.
Mfg Campaign: 11096358
Recall Date: May 16, 2018
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