Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AU:45J7,VW:45J6,45J8
Recall Date: Oct 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Tiguan LWB vehicles. The tire information label contains inaccurate tire dimension and inflation pressure specifications. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01D2
Recall Date: Mar 27, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J5
Recall Date: Mar 6, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Consumer Complaints
240 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased a 2019 Tiguan as a low milage Certified Pre-Owned vehicle. In less than a year, it's been in the dealership for weeks due to an unidentified water leak. Apparently, VW's panoramic sunroof is prone to leaking. The first time I brought it in, they could not find a leak but there was obviously mold all over the rear passenger floorboard. They charged me roughly $500 to clean the drains and sent me on my way. A couple months later, the leak and mold showed up again, so I brought it back to the dealership. Without completely explaining the fix plan moving forward, they completely disassembled the interior everything from the seats, headliner and trim panels all the way to the metal! Still unable to duplicate the leak, they hired a leak specialist, and still could not find a leak. They finally called me and tried to charge me to reassemble the vehicle. As a young military family, all I value is a safe reliable vehicle, and this vehicle has been nothing but a nightmare. If there is any way you can point me in the right direction to move forward on this known issue, I would greatly appreciate it. Thank you again for your time. Aaron
Corrective Action:
I purchased a 2019 Tiguan as a low milage Certified Pre-Owned vehicle. In less than a year, it's been in the dealership for weeks due to an unidentified water leak. Apparently, VW's panoramic sunroof is prone to leaking. The first time I brought it in, they could not find a leak but there was obviously mold all over the rear passenger floorboard. They charged me roughly $500 to clean the drains and sent me on my way. A couple months later, the leak and mold showed up again, so I brought it back to the dealership. Without completely explaining the fix plan moving forward, they completely disassembled the interior everything from the seats, headliner and trim panels all the way to the metal! Still unable to duplicate the leak, they hired a leak specialist, and still could not find a leak. They finally called me and tried to charge me to reassemble the vehicle. As a young military family, all I value is a safe reliable vehicle, and this vehicle has been nothing but a nightmare. If there is any way you can point me in the right direction to move forward on this known issue, I would greatly appreciate it. Thank you again for your time. Aaron
Additional Notes:
I purchased a 2019 Tiguan as a low milage Certified Pre-Owned vehicle. In less than a year, it's been in the dealership for weeks due to an unidentified water leak. Apparently, VW's panoramic sunroof is prone to leaking. The first time I brought it in, they could not find a leak but there was obviously mold all over the rear passenger floorboard. They charged me roughly $500 to clean the drains and sent me on my way. A couple months later, the leak and mold showed up again, so I brought it back to the dealership. Without completely explaining the fix plan moving forward, they completely disassembled the interior everything from the seats, headliner and trim panels all the way to the metal! Still unable to duplicate the leak, they hired a leak specialist, and still could not find a leak. They finally called me and tried to charge me to reassemble the vehicle. As a young military family, all I value is a safe reliable vehicle, and this vehicle has been nothing but a nightmare. If there is any way you can point me in the right direction to move forward on this known issue, I would greatly appreciate it. Thank you again for your time. Aaron
Mfg Campaign: 11538060
Recall Date: Aug 12, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Started receiving error message “ 12v Battery Almost Drained, charge while driving” took it to a shop, they told me they battery was dead and replaced it with a new one. Checked the systems said everything else was working fine. Less than a year later the car is doing the same thing again. Car will not start and has to be jumped off.
Corrective Action:
Started receiving error message “ 12v Battery Almost Drained, charge while driving” took it to a shop, they told me they battery was dead and replaced it with a new one. Checked the systems said everything else was working fine. Less than a year later the car is doing the same thing again. Car will not start and has to be jumped off.
Additional Notes:
Started receiving error message “ 12v Battery Almost Drained, charge while driving” took it to a shop, they told me they battery was dead and replaced it with a new one. Checked the systems said everything else was working fine. Less than a year later the car is doing the same thing again. Car will not start and has to be jumped off.
Mfg Campaign: 11537989
Recall Date: Aug 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Corrective Action:
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Additional Notes:
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Mfg Campaign: 11536114
Recall Date: Aug 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Corrective Action:
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Additional Notes:
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Mfg Campaign: 11536114
Recall Date: Aug 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Gear shift from gears 1 to 2 or 2 to 1, the gears often “slip” resulting in a slight delay or jolt upon acceleration. This is an ongoing issue that occurs frequently, for years.
Corrective Action:
Gear shift from gears 1 to 2 or 2 to 1, the gears often “slip” resulting in a slight delay or jolt upon acceleration. This is an ongoing issue that occurs frequently, for years.
Additional Notes:
Gear shift from gears 1 to 2 or 2 to 1, the gears often “slip” resulting in a slight delay or jolt upon acceleration. This is an ongoing issue that occurs frequently, for years.
Mfg Campaign: 11535094
Recall Date: Jul 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Corrective Action:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Additional Notes:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Mfg Campaign: 11530993
Recall Date: Jul 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Corrective Action:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Additional Notes:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Mfg Campaign: 11530993
Recall Date: Jul 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Corrective Action:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Additional Notes:
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Mfg Campaign: 11530993
Recall Date: Jul 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Corrective Action:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Additional Notes:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Mfg Campaign: 11530340
Recall Date: Jul 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Corrective Action:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Additional Notes:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Mfg Campaign: 11530340
Recall Date: Jul 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Corrective Action:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Additional Notes:
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Mfg Campaign: 11530340
Recall Date: Jul 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Panoramic sunroof shattered. Looks like it bubbled upwards and exploded. No rock. No defect. Car was parked in my driveway with no trees or rocks or anything around. Motion security cameras don’t have anyone coming on my driveway. This looks like my sunroof popped. So weird. I cut my hand on the glass.
Corrective Action:
Panoramic sunroof shattered. Looks like it bubbled upwards and exploded. No rock. No defect. Car was parked in my driveway with no trees or rocks or anything around. Motion security cameras don’t have anyone coming on my driveway. This looks like my sunroof popped. So weird. I cut my hand on the glass.
Additional Notes:
Panoramic sunroof shattered. Looks like it bubbled upwards and exploded. No rock. No defect. Car was parked in my driveway with no trees or rocks or anything around. Motion security cameras don’t have anyone coming on my driveway. This looks like my sunroof popped. So weird. I cut my hand on the glass.
Mfg Campaign: 11528764
Recall Date: Jun 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Several times now, at outside temp above 90F, drive short distance and all electrical shuts.
Corrective Action:
Several times now, at outside temp above 90F, drive short distance and all electrical shuts.
Additional Notes:
Several times now, at outside temp above 90F, drive short distance and all electrical shuts.
Mfg Campaign: 11524326
Recall Date: May 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Passenger seatbelt alarm indicates that the seat is occupied when there is only a phone sitting in the seat. This continues until the phone is removed, I have done some testing and this is due to the USB port in the cubby hole for the audio system. If there is a cable plugged into the USB port the light comes on indicating to fasten the passenger seatbelt with a bag of chips in the seat. If I unplug the USB cable the alert goes off. This is very distracting when using the cable for navigation maps creating a false alarm.
Corrective Action:
Passenger seatbelt alarm indicates that the seat is occupied when there is only a phone sitting in the seat. This continues until the phone is removed, I have done some testing and this is due to the USB port in the cubby hole for the audio system. If there is a cable plugged into the USB port the light comes on indicating to fasten the passenger seatbelt with a bag of chips in the seat. If I unplug the USB cable the alert goes off. This is very distracting when using the cable for navigation maps creating a false alarm.
Additional Notes:
Passenger seatbelt alarm indicates that the seat is occupied when there is only a phone sitting in the seat. This continues until the phone is removed, I have done some testing and this is due to the USB port in the cubby hole for the audio system. If there is a cable plugged into the USB port the light comes on indicating to fasten the passenger seatbelt with a bag of chips in the seat. If I unplug the USB cable the alert goes off. This is very distracting when using the cable for navigation maps creating a false alarm.
Mfg Campaign: 11523278
Recall Date: May 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When pulling out of a driveway with slight decline automation braking engages without warning and stops the car. Almost was hit by a car since my car stopped in the road while making the turn. Almost rear ended another time while pulling out of a parking lot. Brake engaged without warning but luckily the car behind me stopped before hitting me. There was not another car in front of me either time so no reason to brake. I took the car to the dealer after first incident and they said nothing was wrong with it.
Corrective Action:
When pulling out of a driveway with slight decline automation braking engages without warning and stops the car. Almost was hit by a car since my car stopped in the road while making the turn. Almost rear ended another time while pulling out of a parking lot. Brake engaged without warning but luckily the car behind me stopped before hitting me. There was not another car in front of me either time so no reason to brake. I took the car to the dealer after first incident and they said nothing was wrong with it.
Additional Notes:
When pulling out of a driveway with slight decline automation braking engages without warning and stops the car. Almost was hit by a car since my car stopped in the road while making the turn. Almost rear ended another time while pulling out of a parking lot. Brake engaged without warning but luckily the car behind me stopped before hitting me. There was not another car in front of me either time so no reason to brake. I took the car to the dealer after first incident and they said nothing was wrong with it.
Mfg Campaign: 11522825
Recall Date: May 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Corrective Action:
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Additional Notes:
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Mfg Campaign: 11519810
Recall Date: May 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Corrective Action:
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Additional Notes:
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Mfg Campaign: 11519810
Recall Date: May 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The seatbelt had some imperfection either in production of the seatbelt from Volkswagen's supplier or the buckle (original VW buckle) has rough spots that have caused the edge of the seatbelt to fray and appears to be getting worse and in my opinion compromises the integrity of the seatbelt and therefore safety. VW refuses to cover the parts repair under their bumper to bumper warranty.
Corrective Action:
The seatbelt had some imperfection either in production of the seatbelt from Volkswagen's supplier or the buckle (original VW buckle) has rough spots that have caused the edge of the seatbelt to fray and appears to be getting worse and in my opinion compromises the integrity of the seatbelt and therefore safety. VW refuses to cover the parts repair under their bumper to bumper warranty.
Additional Notes:
The seatbelt had some imperfection either in production of the seatbelt from Volkswagen's supplier or the buckle (original VW buckle) has rough spots that have caused the edge of the seatbelt to fray and appears to be getting worse and in my opinion compromises the integrity of the seatbelt and therefore safety. VW refuses to cover the parts repair under their bumper to bumper warranty.
Mfg Campaign: 11519899
Recall Date: May 1, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Bought the car to Puente Hills Volkswagen on March 15, 2023 to perform the TPMS Software recall. When I picked up my car, they told me that my car battery needed to replaced and that the TPMS Software update has been performed. I declined to have the battery replaced due to the high cost. But I had battery tested after and there was no issue found. Car has been starting fine without any issues since on the same battery. Then, I continued to get a Recall Alert from VW on 4/13/2023. Checked on their site as well on NHTSA, and it shows my recall is still not repaired. Contacted back Puente Hills Volkswagen on 4/13/2023 and left a message to my service provider. Haven't received a call as of 4/19/2023, so I called again and was able to speak to my service advisor. He then said it was because I didn't have my battery replaced that they didn't perform the recall repair even though he told me he did on 4/13/2023 (printed workorder he gave me also shows they performed the TPMS Software update). In the end, he told me that I need to replace my battery first for them to perform the recall repair even though there is clearly no issue with my battery.
Corrective Action:
Bought the car to Puente Hills Volkswagen on March 15, 2023 to perform the TPMS Software recall. When I picked up my car, they told me that my car battery needed to replaced and that the TPMS Software update has been performed. I declined to have the battery replaced due to the high cost. But I had battery tested after and there was no issue found. Car has been starting fine without any issues since on the same battery. Then, I continued to get a Recall Alert from VW on 4/13/2023. Checked on their site as well on NHTSA, and it shows my recall is still not repaired. Contacted back Puente Hills Volkswagen on 4/13/2023 and left a message to my service provider. Haven't received a call as of 4/19/2023, so I called again and was able to speak to my service advisor. He then said it was because I didn't have my battery replaced that they didn't perform the recall repair even though he told me he did on 4/13/2023 (printed workorder he gave me also shows they performed the TPMS Software update). In the end, he told me that I need to replace my battery first for them to perform the recall repair even though there is clearly no issue with my battery.
Additional Notes:
Bought the car to Puente Hills Volkswagen on March 15, 2023 to perform the TPMS Software recall. When I picked up my car, they told me that my car battery needed to replaced and that the TPMS Software update has been performed. I declined to have the battery replaced due to the high cost. But I had battery tested after and there was no issue found. Car has been starting fine without any issues since on the same battery. Then, I continued to get a Recall Alert from VW on 4/13/2023. Checked on their site as well on NHTSA, and it shows my recall is still not repaired. Contacted back Puente Hills Volkswagen on 4/13/2023 and left a message to my service provider. Haven't received a call as of 4/19/2023, so I called again and was able to speak to my service advisor. He then said it was because I didn't have my battery replaced that they didn't perform the recall repair even though he told me he did on 4/13/2023 (printed workorder he gave me also shows they performed the TPMS Software update). In the end, he told me that I need to replace my battery first for them to perform the recall repair even though there is clearly no issue with my battery.
Mfg Campaign: 11517923
Recall Date: Apr 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I brought my vehicle to the dealership for its PA inspection and to address a recall that I had specifically listed in my appointment request and also discussed with the staff in person. However, upon checking the nhtsa.org website, I discovered that the recall is still outstanding.
Corrective Action:
I brought my vehicle to the dealership for its PA inspection and to address a recall that I had specifically listed in my appointment request and also discussed with the staff in person. However, upon checking the nhtsa.org website, I discovered that the recall is still outstanding.
Additional Notes:
I brought my vehicle to the dealership for its PA inspection and to address a recall that I had specifically listed in my appointment request and also discussed with the staff in person. However, upon checking the nhtsa.org website, I discovered that the recall is still outstanding.
Mfg Campaign: 11517660
Recall Date: Apr 18, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury