Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N5
Recall Date: Apr 6, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Tiguan LWB vehicles. The third row seat belt anchor bolts may not have been properly torqued.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69BA
Recall Date: Sep 23, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72L1, 72K8, 72K9
Recall Date: Aug 26, 2020
Consumer Complaints
168 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The roof console (the console that controls the sunroof) detached overnight and was dangling at eye level by a couple wires. It cracked right at the screws. My guess is it has to do with heat resistance and thin plastic. If this had happened while driving, it would have been an immediate and serious safety hazard as it would have blocked my line of sight through the windshield. A quick Google search reveals what seems to be a common issue that's occurred in nearly identical manners: https://www.volkswagenownersclub.com/threads/2020-tiguan-overhead-console-detached.130458/
Corrective Action:
The roof console (the console that controls the sunroof) detached overnight and was dangling at eye level by a couple wires. It cracked right at the screws. My guess is it has to do with heat resistance and thin plastic. If this had happened while driving, it would have been an immediate and serious safety hazard as it would have blocked my line of sight through the windshield. A quick Google search reveals what seems to be a common issue that's occurred in nearly identical manners: https://www.volkswagenownersclub.com/threads/2020-tiguan-overhead-console-detached.130458/
Additional Notes:
The roof console (the console that controls the sunroof) detached overnight and was dangling at eye level by a couple wires. It cracked right at the screws. My guess is it has to do with heat resistance and thin plastic. If this had happened while driving, it would have been an immediate and serious safety hazard as it would have blocked my line of sight through the windshield. A quick Google search reveals what seems to be a common issue that's occurred in nearly identical manners: https://www.volkswagenownersclub.com/threads/2020-tiguan-overhead-console-detached.130458/
Mfg Campaign: 11540203
Recall Date: Aug 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While I was driving the overhead center console that houses the driver and passenger interior lights, sunroof control, and mobile device microphone fell out of the ceiling. This was due to heat melting the plastic. The screws used to hold the console are metal and the summer heat melted the plastic causing the console to fall. This happened once in 2021 and was replaced with the same console. In 2022 the same issue happened. The dealer inspected it but does not have the parts to repair it. The item has been on back order for a year with no resolve. This item falling out of the ceiling while driving was a major safety issue and could have caused an incident. I had to try and hold it up while getting safely to my destination. The dealer said this has been a common issue with my VW vehicles and I was out on a waitlist for repair.
Corrective Action:
While I was driving the overhead center console that houses the driver and passenger interior lights, sunroof control, and mobile device microphone fell out of the ceiling. This was due to heat melting the plastic. The screws used to hold the console are metal and the summer heat melted the plastic causing the console to fall. This happened once in 2021 and was replaced with the same console. In 2022 the same issue happened. The dealer inspected it but does not have the parts to repair it. The item has been on back order for a year with no resolve. This item falling out of the ceiling while driving was a major safety issue and could have caused an incident. I had to try and hold it up while getting safely to my destination. The dealer said this has been a common issue with my VW vehicles and I was out on a waitlist for repair.
Additional Notes:
While I was driving the overhead center console that houses the driver and passenger interior lights, sunroof control, and mobile device microphone fell out of the ceiling. This was due to heat melting the plastic. The screws used to hold the console are metal and the summer heat melted the plastic causing the console to fall. This happened once in 2021 and was replaced with the same console. In 2022 the same issue happened. The dealer inspected it but does not have the parts to repair it. The item has been on back order for a year with no resolve. This item falling out of the ceiling while driving was a major safety issue and could have caused an incident. I had to try and hold it up while getting safely to my destination. The dealer said this has been a common issue with my VW vehicles and I was out on a waitlist for repair.
Mfg Campaign: 11539503
Recall Date: Aug 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a malfunction with the emergency SOS system. I have an error message.
Corrective Action:
There is a malfunction with the emergency SOS system. I have an error message.
Additional Notes:
There is a malfunction with the emergency SOS system. I have an error message.
Mfg Campaign: 11536178
Recall Date: Aug 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Puts key in ignition stays on and suddenly shuts off and says check starter system
Corrective Action:
Puts key in ignition stays on and suddenly shuts off and says check starter system
Additional Notes:
Puts key in ignition stays on and suddenly shuts off and says check starter system
Mfg Campaign: 11533896
Recall Date: Jul 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.
Corrective Action:
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.
Additional Notes:
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.
Mfg Campaign: 11532378
Recall Date: Jul 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.
Corrective Action:
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.
Additional Notes:
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.
Mfg Campaign: 11532378
Recall Date: Jul 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Corrective Action:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Additional Notes:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Mfg Campaign: 11532118
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Corrective Action:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Additional Notes:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Mfg Campaign: 11532118
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Corrective Action:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Additional Notes:
The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.
Mfg Campaign: 11532118
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On the panoramic sunroof, the back portion (moonroof) exploded on its own. Car was parked outside in parking lot and when came back to car after couple of hours, the whole back panel had been cracked and entire moonroof shattered (with glass fragments also inside car). The break was caving out (glass curved upwards) as if broken from inside. Unknown how this happened but temperature wasn’t too hot either to cause explosion from extreme heat.
Corrective Action:
On the panoramic sunroof, the back portion (moonroof) exploded on its own. Car was parked outside in parking lot and when came back to car after couple of hours, the whole back panel had been cracked and entire moonroof shattered (with glass fragments also inside car). The break was caving out (glass curved upwards) as if broken from inside. Unknown how this happened but temperature wasn’t too hot either to cause explosion from extreme heat.
Additional Notes:
On the panoramic sunroof, the back portion (moonroof) exploded on its own. Car was parked outside in parking lot and when came back to car after couple of hours, the whole back panel had been cracked and entire moonroof shattered (with glass fragments also inside car). The break was caving out (glass curved upwards) as if broken from inside. Unknown how this happened but temperature wasn’t too hot either to cause explosion from extreme heat.
Mfg Campaign: 11529969
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Just took my 2020 VW Tiguan in for routine maintenance and was told that my rear brake pads and rotors were down to 3&4 millimeters and had to be replaced. The front brakes were both at 8 millimeters and are fine. This appears to be a very strange wear pattern in that front brakes should take the most pressure. If the rear brakes brake harder than the front it could cause loss of control and “fishtailing “.
Corrective Action:
Just took my 2020 VW Tiguan in for routine maintenance and was told that my rear brake pads and rotors were down to 3&4 millimeters and had to be replaced. The front brakes were both at 8 millimeters and are fine. This appears to be a very strange wear pattern in that front brakes should take the most pressure. If the rear brakes brake harder than the front it could cause loss of control and “fishtailing “.
Additional Notes:
Just took my 2020 VW Tiguan in for routine maintenance and was told that my rear brake pads and rotors were down to 3&4 millimeters and had to be replaced. The front brakes were both at 8 millimeters and are fine. This appears to be a very strange wear pattern in that front brakes should take the most pressure. If the rear brakes brake harder than the front it could cause loss of control and “fishtailing “.
Mfg Campaign: 11528256
Recall Date: Jun 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While just start the car and drive it for 2 or 3 minutes a loud alarm sound and my dash lit up in red saying "BRAKE BOOSTER FAULTY" the car brakes feel week and two minutes later it disappear and the brake returns to normal. my mechanic said that it is something that only the dealership can fix because it looks like a problem that must to be recalled. it is a safety issue that can lead to an accident on the freeway.
Corrective Action:
While just start the car and drive it for 2 or 3 minutes a loud alarm sound and my dash lit up in red saying "BRAKE BOOSTER FAULTY" the car brakes feel week and two minutes later it disappear and the brake returns to normal. my mechanic said that it is something that only the dealership can fix because it looks like a problem that must to be recalled. it is a safety issue that can lead to an accident on the freeway.
Additional Notes:
While just start the car and drive it for 2 or 3 minutes a loud alarm sound and my dash lit up in red saying "BRAKE BOOSTER FAULTY" the car brakes feel week and two minutes later it disappear and the brake returns to normal. my mechanic said that it is something that only the dealership can fix because it looks like a problem that must to be recalled. it is a safety issue that can lead to an accident on the freeway.
Mfg Campaign: 11526194
Recall Date: Jun 9, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Mfg Campaign: 11525602
Recall Date: Jun 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.
Mfg Campaign: 11525602
Recall Date: Jun 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The overhead console broke and fell, dangling by wires only. It became a hazard inside the vehicle as it blocked visibility and swung inside with the possibility of hurting someone. I called VW customer care and they refused to acknowledge this issue and stated since the vehicle was 1000 miles over warranty limit (though still based on age, as < 3 years) there was nothing they could do.
Corrective Action:
The overhead console broke and fell, dangling by wires only. It became a hazard inside the vehicle as it blocked visibility and swung inside with the possibility of hurting someone. I called VW customer care and they refused to acknowledge this issue and stated since the vehicle was 1000 miles over warranty limit (though still based on age, as < 3 years) there was nothing they could do.
Additional Notes:
The overhead console broke and fell, dangling by wires only. It became a hazard inside the vehicle as it blocked visibility and swung inside with the possibility of hurting someone. I called VW customer care and they refused to acknowledge this issue and stated since the vehicle was 1000 miles over warranty limit (though still based on age, as < 3 years) there was nothing they could do.
Mfg Campaign: 11523227
Recall Date: May 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle burns oil. When the dealer was confronted they said it was “normal” for the car to burn half a quart of oil every 2000 miles. No oil stains on the ground. The engine is burning the oil.
Corrective Action:
The vehicle burns oil. When the dealer was confronted they said it was “normal” for the car to burn half a quart of oil every 2000 miles. No oil stains on the ground. The engine is burning the oil.
Additional Notes:
The vehicle burns oil. When the dealer was confronted they said it was “normal” for the car to burn half a quart of oil every 2000 miles. No oil stains on the ground. The engine is burning the oil.
Mfg Campaign: 11522838
Recall Date: May 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I noticed a stinky smell in my car a few months ago but didn't think anything of it, I thought maybe one of my sons left gym shoes way in back and it left a stench. My husband was cleaning my car out and noticed that there was white stuff on the floor behind the driver side. He instantly takes the car to get detailed but the smell still lingered. Two months later the white stuff is on the carpet again he removed the matts and knew it was the exact same problem that it was growing mold! Disgusting! He tried keeping the car clean, the carpet clean and fresh but the smell isn't going away. We eventually took the car to a VW dealership near us where they said they couldn't find a leak or anything that would cause this issue. They didn't clean the floor or even try to resolve the issue, so we then reached out to the VW dealership where we purchased the car. We took the car in only for them to tell us they couldn't find a problem, therefore they can't honor our warranty. After searching through the internet to my surprise this is an ongoing problem with this vehicle and it's obvious that VW would know about this problem after so many complaints. I'm furious and frustrated with this issue because mold is extremely serious and I ride in this vehicle every day and no telling what health issues could come from this. Instead of VW pretending there isn't a problem they can just fix the issue and replace the carpet, however they want to be difficult.
Corrective Action:
I noticed a stinky smell in my car a few months ago but didn't think anything of it, I thought maybe one of my sons left gym shoes way in back and it left a stench. My husband was cleaning my car out and noticed that there was white stuff on the floor behind the driver side. He instantly takes the car to get detailed but the smell still lingered. Two months later the white stuff is on the carpet again he removed the matts and knew it was the exact same problem that it was growing mold! Disgusting! He tried keeping the car clean, the carpet clean and fresh but the smell isn't going away. We eventually took the car to a VW dealership near us where they said they couldn't find a leak or anything that would cause this issue. They didn't clean the floor or even try to resolve the issue, so we then reached out to the VW dealership where we purchased the car. We took the car in only for them to tell us they couldn't find a problem, therefore they can't honor our warranty. After searching through the internet to my surprise this is an ongoing problem with this vehicle and it's obvious that VW would know about this problem after so many complaints. I'm furious and frustrated with this issue because mold is extremely serious and I ride in this vehicle every day and no telling what health issues could come from this. Instead of VW pretending there isn't a problem they can just fix the issue and replace the carpet, however they want to be difficult.
Additional Notes:
I noticed a stinky smell in my car a few months ago but didn't think anything of it, I thought maybe one of my sons left gym shoes way in back and it left a stench. My husband was cleaning my car out and noticed that there was white stuff on the floor behind the driver side. He instantly takes the car to get detailed but the smell still lingered. Two months later the white stuff is on the carpet again he removed the matts and knew it was the exact same problem that it was growing mold! Disgusting! He tried keeping the car clean, the carpet clean and fresh but the smell isn't going away. We eventually took the car to a VW dealership near us where they said they couldn't find a leak or anything that would cause this issue. They didn't clean the floor or even try to resolve the issue, so we then reached out to the VW dealership where we purchased the car. We took the car in only for them to tell us they couldn't find a problem, therefore they can't honor our warranty. After searching through the internet to my surprise this is an ongoing problem with this vehicle and it's obvious that VW would know about this problem after so many complaints. I'm furious and frustrated with this issue because mold is extremely serious and I ride in this vehicle every day and no telling what health issues could come from this. Instead of VW pretending there isn't a problem they can just fix the issue and replace the carpet, however they want to be difficult.
Mfg Campaign: 11520122
Recall Date: May 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around
Corrective Action:
Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around
Additional Notes:
Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around
Mfg Campaign: 11517445
Recall Date: Apr 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around
Corrective Action:
Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around
Additional Notes:
Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around
Mfg Campaign: 11517445
Recall Date: Apr 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ERC code popped up on Dashboard while driving in 2021 and the vehicle wouldn't go over 30 mph. Took it to the Volkswagen dealership in November 2021. Between November and February of 2022, I took the vehicle back, after having it for less than 2 hours, with the same ongoing issue. Started having the same issues after the final pick up. Fast forward to November of 2022, in addition to the ERC, my vehicle battery drained and I am unable to start the car unless I jump start it. Replaced the battery and still the same issue. The battery does not stay charged and it is a brand new battery.
Corrective Action:
ERC code popped up on Dashboard while driving in 2021 and the vehicle wouldn't go over 30 mph. Took it to the Volkswagen dealership in November 2021. Between November and February of 2022, I took the vehicle back, after having it for less than 2 hours, with the same ongoing issue. Started having the same issues after the final pick up. Fast forward to November of 2022, in addition to the ERC, my vehicle battery drained and I am unable to start the car unless I jump start it. Replaced the battery and still the same issue. The battery does not stay charged and it is a brand new battery.
Additional Notes:
ERC code popped up on Dashboard while driving in 2021 and the vehicle wouldn't go over 30 mph. Took it to the Volkswagen dealership in November 2021. Between November and February of 2022, I took the vehicle back, after having it for less than 2 hours, with the same ongoing issue. Started having the same issues after the final pick up. Fast forward to November of 2022, in addition to the ERC, my vehicle battery drained and I am unable to start the car unless I jump start it. Replaced the battery and still the same issue. The battery does not stay charged and it is a brand new battery.
Mfg Campaign: 11512951
Recall Date: Mar 21, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury